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Career Overview
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Comfortable on the phone and in person. Solid team player with upbeat, positive attitude.
Core Strengths
  • Strong organizational skills
  • Active listening skills
  • Telecommunication skills
  • Courteous demeanor
  • Energetic work attitude
  • Customer service expert
  • Adaptive team player
  • Time Management
  • Data entry
  • Sharp problem solver
Work Experience
Wolfshead Productions October 2014 to Current Technical Manager (Contract)
New Smyrna Beach, FL
  • Contact clients via phone and/or email to begin planning process.  
  • Maintain accurate files on clients.
  • Facilitate working relationships with clients.
  • Plan events using knowledge of production and customer suggestions.
  • Filing requisition and invoicing paperwork.
Eye5 Talent & Marketing June 2014 to Current Brand Ambassador (Contract)
New York, NY
  • Work with various companies as a brand representative.
  • Facilitate a unique customer experience.
  • Establish and maintain a positive relationship with clientele.
Ruby Tuesday October 2012 to May 2014 Server/Expeditor
Orange City, FL
  • Assisted guests with making menu choices in an informative and helpful fashion.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
  • Answered questions about menu selections and made recommendations when requested.
  • Delivered exceptional, friendly and fast service.
Volunteer Experience
Pine Ridge High School Audio Video Technician (2011-2012) - Video editing and graphics overlay for the videos for the school news website.
Juvenile Diabetes Research Foundation (2008-2012) - Co-sponsor and representative for fundraising event responsible for making calls and gathering donations.
Educational Background
Daytona State College 2013 Associate of Arts
Pine Ridge High School 2012 High School Diploma
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Summary
Seasoned Brand Ambassador with extensive experience in managing highly effective communication campaigns, that promote sales and marketing. 
Areas of Expertise
  • New customer acquisition
  • Brand development
  • Multi-media marketing
  • Strong lead development skills
Promotional Experience
05/2017 to Current
Brand Ambassador Dixon Golf Cincinnati, OH
  • Represent Dixon Golf as a sponsor at various charity events
  • Oversee the "Dixon Challenge" 3 par hole and give prizes to winners
  • Collect and document donations made to the charity
08/2016 to 09/2016
Brand Ambassador COTTON INC Cincinnati, OH
  • Set-up nine mannequin display in center mall/food court area.
  • Engage mall goers and inquire about the fiber contents of purchases.
  • Give out free cotton totes to shoppers that purchased a minimum of $150 worth of products containing cotton.
06/2016 to 10/2016
Brand Ambassador Metro PCS Cincinnati, OH
  • Promote brand awareness at various community events
  • Engage potential customers and obtain customer feedback
  • Pass out brand premiums 
02/2015 to 04/2016
Brand Ambassador/Lead Generator Seal Smart LLC Cincinnati, OH
  • Set up promotional tent and display at various events and road shows
  • Obtain new customer leads
  • Follow up on hot leads
Education
2004
High School Diploma: Communications Hughes Center High School Cincinnati, OH, USA
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Professional Summary
I will bring an organized, hard working, sales driven persona to the position. My experience in management and sales will allow me to not only meet, but also exceed set expectations. After my first calendar year in the BAM role, my goal is to be a top performer in the market and obtain at least Winners Circle status for the position. 
Skills
  • Goal-oriented
  • Established track record of exceptional sales results
  • Excellent communication skills


  • Compelling leadership skills
  • ​Organized
  • Energetic
Work History
October 2012-July 2013 Brand Ambassador | Men's Warehouse | Columbus, Ohio
  • Increase brand awareness and drive sales numbers up for Men's Warehouse products through the Suits Rep Program. 
  • ​Coordinate marketing and advertising through social media 
  • Set up local events to build brand awareness and generate interest in program
  • Set up meetings with organization leadership and close sales in the Suit Rep Program.
  • Finished # 4 out of 50 schools in sales and meetings set
September 2013-November 2015 Solutions Specialist Verizon Wireless | Upper Arlington
  • Consistently hit and exceeded sales goals ​
  • Identified and qualified customer needs, developed sales strategies and negotiated deals further grow my customer base
  • Make 5-10 calls daily to customers for opportunities to grow my personal customer base 
  • 170% to quota in 2015
November 2015-Current Solutions Manager Verizon Wireless | Upper Arlington
  • Delivered excellent customer service by greeting and assisting each customer.
  • Addressed customer inquiries and resolved complaints.
  • Interviewed job candidates and made hiring decisions
  • Hired, trained and evaluated personnel in sales
  • Led sales calls with team members to establish sales and customer retention goals
  • Store led district in KPIs in 10 out of 12 months in 2016
Education
Current BBA: Finance Franklin University , Columbus, Ohio
Accomplishments
  • Top 5 Brand Ambassador team for Men's Warehouse
  • Acheived Winners Circle in 2015 
  • Promoted to Solution Manager in same location 
  • Interim GM for a month
This resume is created in 7 minutes.
Professional Summary
Skills
  • Funding Management Computer Skills
  • Microsoft Applications Proof Reading and Editing
  • Computer Skills Photography
  • PowerPoint Filming and Editing
  • Audacity Social Media Activist
  • iMovie
Work History
Brand Ambassador, 03/2017 to Current
NIKE Atlanta, GA
  • Participate in event operations for marketing events around the Atlanta region.
  • In store Athlete (sales associate) Customer inquiries regarding Nike products and services.
  • Organizing merchandise on the sales floor and assembling in-store displays.
Sports Facility Operations , 10/2015 to Current
NORCROSS SPORTS TRAINING ACADEMY Norcross, GA
  • Managing the facility under the Vice President Event Operations Recruiting local high school athletes Scheduling professional athletes for their training sessions and physical therapy.
  • Organizing documents and players profiles.
05/2015 to 03/2017
ORANGETHORY FITNESS Atlanta, GA
  • Managed the sports marketing events around the community.
  • Spoke with vendors and companies to negotiate the dates/event layout.
  • Ranked in top 7 of sales representatives out of 77 representatives in the Georgia region.
  • Negotiated details of contracts and payments and prepared sales contracts and order forms Trained sales teams on educational products at seminars and special events.
08/2013 to 12/2014
LSU ATHLETICS Baton Rouge, LA
  • Presented on current promotions to the public at events.
  • Coordinated pre-show and post-show activities for game days.
  • Assisted with execution of game day marketing plans to enhance fan experience.
  • Consulted with sports facilities assisting with equipment setup and maintenance.
  • Prepared game and meal tickets for sponsorships.
Social Media Assistant, 08/2012 to 10/2014
LSU ATHLETICS Baton Rouge, LA
  • Initiated and linked Facebook and Twitter accounts, doubling number of friends daily.
  • Partnered with classmates on team project, demonstrating how social media and traditional media work, generating a public interest agenda.
  • Skilled in writing, presentation, interpersonal relations, and customer management, earning high grades from professors and employers.
Education
BACHELOR OF SCIENCE: SPORT MANAGEMENT Marketing, 2014
Louisiana State University - Baton Rouge, Louisiana
SPORT MANAGEMENT Marketing Women's Tennis Team (Scholarship) Women's Tennis Team Captain Oak Grove Elementary Reading Mentor Student-athlete Advisory Committee (SAAC) Events Coordinator Sport Management Club USM Sports Media Promoter
CPR/AED Certified USPTA Certified Nominated Athlete of the Year Conference USA Highest Team GPA 2012-2014: