Communication Coordinator resume examples

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Skillful Communication Coordinator resume

Hector Ramos
Professional Summary
High-energy professional successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth.
Skills
  • Excellent communication skills
  • Process improvements
  • Project coordination
  • Hiring and recruitment knowledge
  • Database management
  • Invoice processing
  • Travel administration
  • Data analysis
Work History
Platinum Customer Care Professional, 05/2016 to 11/2016
American Express Sunrise, Fl
  • Accurately documented, researched and resolved customer service issues.
  • Mastery of customer service management systems and databases.
  • Defused volatile customer situations calmly and courteously.
  • Addressed and resolved customer product complaints empathetically and professionally.
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
  • Met or exceeded service and quality standards every review period.

Administrative Specialist , 01/2015 to 07/2016
Apple Inc. Aventura, Fl
  • Drafted biweekly time sheets for 200+ executives and employees.
  • Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.
  • Shared best practices for sales and customer service with other team members to help improve the store\'s efficiency.
  • Scheduled staff shifts to cover peaks and lulls in customer inquiries.
  • Devised and published metrics to measure the organization\'s success in delivering world class customer service.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
  • Fostered an environment which encouraged continual process improvements.

Communication Coordinator, 11/2012 to Current
Zumba Hallandale
  • Created and implemented external and internal communications strategies for key company initiatives such as the ZIN Jam program.
  • Drafted and managed print, online and social media communications designed to promote company brand, image and values.
  • Implemented strategies to increase program effectiveness.
  • Monitored employee work and developed improvement plans.
  • Developed first-rate training programs.
  • Reviewed customer feedback.
  • Submitted strategic plans for program improvements.
  • Coordinated domestic and international travel arrangements, including booking airfare, hotel and transportation.
  • Screened applicant resumes and coordinated both phone and in-person interviews.
  • Managed office supplies, vendors, organization and upkeep.
  • Organized all new hire, security and temporary paperwork.
  • Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.

Education
Bachelor of Arts: Current
Miami Dade - Miami
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