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Experienced and resourceful public information leader adept at implementing high-impact media programs and crisis communications. Strong and persuasive speaking skills attributed to communications and media background.
Areas of Expertise
  • Crisis Communications
  • Public Information Programs
  • News Media Relations
  • Media Advisories
  • Social Media & Internet Technologies
  • Community Engagement
  • Preparation of News Releases 
  • Video Production
  • Internal/External Communications
  • ​Copy Writing & Interviewing
  • Media Contact Logs
  • Budget Preparation
  • Partnership Programs
  • Program & Personnel Management
  • Feature Stories
Public Communications Specialist II
San Jose, CA
  • Coordinate and implement community outreach notifications for projects and service changes.
  • Conceptualize and implement strategic marketing and public relation campaigns with the goal of enhancing VTA's public presence and ridership numbers.
  • Develop, write and edit internal and external communications including, but not limited to: presentations, web pages, blog posts, factsheets, customer messaging and promotional project materials.
  • Strategize and execute crafty social media campaigns including VTA updates, live broadcasts, detailed videos, contests and comic strips.
  • Create, design, schedule and purchase media space including commercials, digital and print ads.
  • Cultivate and sustain partnerships with constituents and community members.
  • Serve as liaison between community groups, industries, schools, special interest groups and tier 1 stakeholders.
  • Resource, procure and train ambassador street team on VTA talking points that I draft.  Supervise ambassador team and create daily communications reports based on their progress for management review.
  • Respond to daily information requests from the public and internal requests.
  • Plan and execute small and large scaled internal and external events, and public meetings and serve as the face of VTA at said events.
  • Interview VTA officials and employees from different sectors to produce blog posts and testimonials.
  • Train other staff on VTA tools and resources for promoting and documenting public awareness.
  • Monitor and report campaign metrics to evaluate program success for management.
  • Craft and implement timely materials for safety campaigns and perform outreach following recent incidents.
Public Relations Manager
Santa Monica, CA
DOGVACAY/ Mar 2015 to Jun 2016
  • Crafted and implemented a crisis communications protocol handbook for DogVacay. Trained executives and customer service representatives on proper steps and served as public information officer during times of crisis.
  • Developed, managed and edited internal and external communication materials including, but not limited to: press releases, media pitches, company messaging, all with an emphasis on driving brand awareness among potential customers, pet sitters and influencers.
  • Managed and executed inbound press requests, and corporate communication initiatives, including speaking engagements and interviews for executives, business awards and all other business-building programs.
  • Served as company spokesperson and managed PR for DogVacay by strategically developing and applying brand-building initiatives and concepts with the goal of establishing awareness.
  • Conceptualized and developed brand driven, high-impact programs such as consumer events, executive communications, local activations and strategic partnerships, all with an emphasis on engaging society and maximizing media exposure for DogVacay.
  • Worked directly with executive team and social media manager to ensure consistent and effective messaging, as well as assisted in planning and supporting issue resolutions as needed.
  • Strengthened existing relationships with media contacts and leveraged new ones within the consumer, business and tech media communities to further grow DogVacay exposure.
  • Earned media exposure for DogVacay in national outlets like CNN, MSNBC, MTV, and E! News, and in local print and digital media outlets.
  • Assembled detailed reports on monthly performance and initiatives to evaluate latest achievements and reviewed for future planning and budgeting.
  • Managed and supervised staff on multiple projects.
Freelance Communications & Media Specialist/Director of Operations
Los Angeles, CA
Feb 2010 to Mar 2015
  • Evaluated and trained companies in brand development and communications to ensure image and messaging are consistent with company mission statements.
  • Conceptualized and created crisis communication responses and protocols.
  • Planned and executed key PR and marketing campaigns to include writing press releases, contacting media outlets, scripting and producing commercial videos, creating and managing websites and producing various promotional materials.
  • Directed, executed and moderated large fundraising, corporate events to showcase company and market product messaging to guests.
  • Served as spokesperson and face of company to public.
  • Executed on-site design, staging and remodeling projects.
  • Supervised 20 plus employees.
  • Cultivated and maintained strong, lasting relationships with Los Angeles' exclusive echelons.
  • Developed public information procedures and policies and trained staff on appropriate implementation.
  • Maintained project budgets for billable hours, printing and other promotional resources.
  • Enhanced community relations and national appeal by developing and maintaining company's identity and image through positive press, including social media campaigns.
  • Companies Include: POV Collaborative, Valerie Woods Antique Restorations, 24 Carrot Cake Company & the book "Murder From Within".
El Paso, TX
El Paso Forward/ Mar 2009 to Jan 2010
  • Developed and reported daily video stories for website.
  • Performed on-camera in daily reporting and for promotional and educational videos.
  • Promoted new media website to the borderland and formed partnerships within the city to enhance company's public image.
  • Created contacts and business for company and performed administrative management.
  • Organized and monitored budget to maintain expenses to a minimum and managed crew.
  • Enhanced marketing sales by developing and facilitating focus groups and advertisement plans.
Producer/Fill-in Reporter
El Paso, TX
KFOX News/ Jun 2008 to Mar 2009
  • Served as a morning show reporter and performed live, on-camera standups.
  • Produced daily hour long newscasts.
  • Found, researched and scripted news stories, consisting of live reports and breaking news.
  • Streamlined newscast content to enhance audience appeal and used limited resources more efficiently to save company money.
  • Created and promoted web stories and content, resulting in increased advertisement revenues.
  • Boosted ratings by over 40% for the 6 a.m. hour morning news show and 9 p.m. weekend newscast.
News Director
Ann Arbor, MI
W.O.L.V-T.V, NewsFeed/ Aug 2007 to Apr 2008
  • Directed and produced live news shows three nights a week for the University of Michigan.
  • Managed six producers and supervised a crew of 30 people.
  • Problem solved on budget issues and personnel matters.
  • Trained and supervised personnel.
  • Filmed, edited and produced Olevolos Village Documentary (Tanzania, Africa), 8 min. short version featured on the Detroit Free Press website.
Education and Training
Bachelor of Arts: Communications University of Michigan 2008 Ann Arbor, MI
Language Competencies
Currently enhancing proficiency skills in speaking and written Spanish.
WTS: Women's Transportation Seminar
  • Final Cut Pro
  • Web Design
  • Tableau
  • Salesforce
  • Microsoft Office
  • Basecamp
  • Trello
  • GovDelivery
  • Sprout Social 
  • MailChimp
  • Sony HDR-FX7 Camera
This resume is created in 7 minutes.
Upbeat and flexible Navy Veteran with less than one year experience in retail sales. Driven and results-focused professional seeking a customer service position in a fast-paced retail environment.
  • Loss prevention
  • Organized
  • Time management
  • Detail-oriented
  • Proficient in MS Office
  • Excellent multi-tasker
  • Display design
  • Strong communication skills
  • Personnel training and development
  • Routinely helped as many as over 100 customers each day in a high-demand environment.
  • Received 9 "exceeds expectations” ratings on performance reviews.
  • Consistently improved morale for a team of over 250 over a 2 year period as a part of the Morale, Wellfare, and Recreation Committee.
  • Acted as a point of contact for all major technical issues, including system failures and distance support.
  • Supervised 25 help desk technicians who were responsible for handling trouble calls for 7 different departments and over 50 other commands
  • Successfully trained 25 Enlisted sailors to use communications equipment.
Communications Specialist 05/2010 to 10/2016 United States Navy
  • Answered questions and addressed problems and complaints in person and via phone.
  • Kept the workspace clean and maintained a neat and orderly environment
  • Communicated ships needs and issues to appropriate supervisors in a timely fashion.
  • Communicated policy violations to the leadership team in a timely manner.
  • Built and maintained effective relationships with peers and upper management.
  • Attended 3 team meetings each month to voice concerns and offer constructive feedback to others.
English Cameron University Lawton, OK, USA
Information Systems Technician 2011 Corry Station Pensacola, FL, USA Second Level Training for United States Navy
High School Diploma 2005 Hanau American High School Hanau, Hesse, Germany
This resume is created in 7 minutes.
MEDICAL SUPPORT ASSISTANT Profile_____________________________________________________________________________________ Enlisted in the United States Navy four years on active duty, honorable discharged on October 2010. Highly organized and able to efficiently prioritize multiple tasks. Skilled leader and devoted team-member, able to maintain positive attitude and productive work environment. Strong supervisory skills; managed and instructed over 40 co-workers for over three years and developed staff skills to achieve highest levels of performance and recipient of numerous medals and commendations. Proficiency in executing responsibilities, assignments, leadership skills and decisiveness. Consistent high achiever who thrives in high-pressure, deadline-sensitive environments that demand a rapid learning curve, resourceful problem solving, and uncompromised integrity. Core Proficiencies_____________________________________________________________ Project Management Report Preparation Leadership/Supervision Case Management Experience IT Support / Network Experience Customer Service Oral & Written Communications Computer Troubleshooting Skills Main Hospital Communication's Security Dispatcher Main Security Dispatcher responsibility is the oversight of maintaining a safe and secure hospital environment. Responsible for sending correct security officers to immediate medical emergencies throughout the hospital; while maintaining an overall awareness of the entire hospital. Experience using computer programs for report writing, information database look ups, email, access control and video monitoring systems. Ability understanding healthcare knowledge in crisis situations. *Experience handling customer complaints and concerns for Sacred Heart Hospital. *Strong interpersonal skills, with the ability to interact effectively with people at various social levels and across diverse cultures. *Ability to comprehend numerous policies, procedures, concepts and to be able to make decisions using discretion and interpretive judgment based on general and specific policies. *Effectively contact and interacts with emergency responders, such as police, fire, and/or ambulance personnel as required. Pediatric & Emergency Room Receptionist Performed as receptionist and managed secretarial duties in the Emergency Room and Pediatric Room area, while functioning as the vital communication source between the front desk lobby and the nurse stations. Greeted clients in a friendly, professional, and efficient manner. Experienced resolving complexed and escalated customer concerns while on duty. Superior decision-making skills with proven experience minimizing risk for the company and the customer, ability to work independently in a fast-paced environment, with a proven track record of managing multiple priorities and taking initiative to learn and develop new skills. *Experience in a customer service or customer contact role *Proven excellence in verbal and written communication skills, strong analytic and research skills. *Ability to answer a Multi-line phone system and direct calls accordingly. *Expert skills using Census under high customer volume in person and on phone.
  • 40+ WPM)
  • Administrative Support Experience
  • Database Management
  • Human Resources
  • Data Processing Experience Proficient in Microsoft Applications Expert-level knowledge in Windows XP/Vista/7, Linux, LAN/WAN, Fire-wall configuration/administration, Global Command and Control System Maritime (GCCSM) 3x/4x Windows, Access, Excel, Word, PowerPoint, Outlook.
  • Training & EducationMobile application development
  • Managing tight deadlines
Department Head
Pensacola, FL
Department of the Navy Naval Hospital Pensacola/ Jul 2015 to Current
Lead Security Supervisor Professional Security Officer
Cantonment, FL
AlliedBarton Security Services/ Nov 2012 to Jan 2015
  • Hours per Week: 40 Currently working at Pensacola Chemical Plant, responsible for checking proper identification for over 1,000 employees daily and conducting random car inspections in accordance with Homeland Security procedures.
  • Patrol hourly over 1900 acres of company property while inspecting various check points within the Plant using the company vehicle.
  • Responsible for fast action response (Fire Alarms, Terrorist Threat, Auto Accidents.).
  • Responsible for assisting local authorities involving auto accidents and medical emergencies.
  • Training new employees in short time frame with outstanding results.
  • Maintained outstanding strict attendance record throughout work history with AlliedBarton.
  • Assisting between 50- 75 business customers' daily, providing guidance and navigation throughout the plant property & Monitoring CCTV cameras through the plant property.
  • Maintained critical Accident reports, Vehicle Log Book in database systems throughout the entire year.
Human Resource & Front Desk Assistant Receiving Coordinator
Deerfield beach, FL
Platinum Group Security/ Feb 2011 to Nov 2012
  • Daily events include: answering phone calls, scheduling meetings, record management, filling, sending emails, maintaining attendance records, updating daily procedures for co-workers.
  • Responsible for shipping and delivery information for authenticity with truck drivers.
  • In charge for contacting and communicating between "Customers Dispatch" and "Plants' Shipping Director," in-order to achieve satisfaction and solve ordering conflicts.
  • Controlling incoming and outgoing phone calls for over 1,000 employees.
  • Directing new visitors and new employees plant location and directory.
  • Proficiency in working with windows vista, windows 7 and windows apps; Excel, PowerPoint.
  • Experienced with troubleshooting network problems daily.
  • Proficient working with office equipment (scanners, fax machines, computers, projectors, personnel computers, Imaging Systems.).
  • Maintain administrative files and resolve all administrative issues.
  • Shipping & Prepared documents, maintained shipping records while coordinating logistics for product shipment between carriers.
  • Communicate within the company between Shipping/Receiving warehouses.
  • Scheduling and coordinating both Domestic and International freight forwarder transactions.
  • Ensure freight forwarders are selected based on company objectives for cost and delivery.
  • Communicate shipping volumes and priorities closely with the Warehouse Manager and third-party warehouses to optimize available resources.
  • Review open customer orders, create worksheets on an as needed basis to efficiently meet the customers' shipping schedule and honor the requested ship dates.
  • Prepare Shipping paperwork as well as completes shipping transaction in appropriate systems.
  • Maintained shipping records and shipping history on customers' request.
  • Provide guidance to others within the Shipping/Receiving area.
  • Communicate status of Shipping/Receiving records to appropriate personnel.
  • Generate customer invoicing upon shipping.
  • Audit waiting-to-ship reports daily to ensure all invoicing are accurate.
  • Experience handling customer complaints (over 100 daily new customers at Ascend Materials).
  • Platinum Group Security Salary: 18,000 Annually Corporate Office Hours per Week: 40 Supervisor: Donald Bernadel Contact Number: .
Security Officer
UNITED STATES NAVY Mar 2008 to Nov 2010
  • Safeguarded property and personnel, and assisted in maintaining.
  • Discipline through the enforcement of laws, orders, and regulations.
  • Conducted investigations and prepared daily security reports.
  • Monitored and prevented suspicious activities, security breaches, and security deficiencies.
  • Protected company property valued over one million dollars.
  • Monitoring over 100 CCTV cameras interior/ exterior of company property.
  • Maintained Citrix main network modems 24/7 from overheating, etc.
  • Familiar with shutdown protocols for main operating systems.
  • USS Whidbey Island Grade Level: E 3/ E-4 LSD 41 Norfolk, Virginia Hours In-Port: 70 Hours Week Deployment Hours: 84+ Hours Week.
UNITED STATES NAVY Mar 2008 to Nov 2010
UNITED STATES NAVY Nov 2006 to Nov 2010
  • USS Whidbey Island Grade Level: E-1/E-4.
Medical Support Assistant
Pensacola, Florida
  • As performing as the current Medical Support Assistant my primary purpose is to support the Urgent Care Clinic at Pensacola Naval Hospital.
  • On a daily work day, I'm responsible for record keeping, and clerical support related to the admission, care, and discharge of inpatients, or the in-processing, care and out-processing of outpatients and guests.
  • Also performing data entry and tying word processing documents and correspondence.
  • Major duties of this position include, but are not limited to:.
  • Answering and/or directing telephone calls and taking messages as needed.
  • Creating, editing and maintaining clinic spreadsheets in multiple software programs.
  • Scheduling/cancelling appointments in a computerized system.
  • Screening patients to determine eligibility status.
  • Ordering X-RAYS and Labs daily for over 100 patients G4S Security Services January 14th, 2015- June 28th, 2015 Sacred Heart Hospital Salary: 28,000 Annually.
United States Navy
  • Contact- Email- .
  • Responsible for collecting information from various military branches and sources to verify the collected data for accuracy and reliability.
  • Prepared operation, navigation and intelligence briefings for supervisors.
  • Proven strong knowledge of workforce assessment and assignment of projects, recognized for strong logistics expertise and oversaw operational and intelligence information.
  • Handled Top Secret/ SCI material daily in work center, trained personnel how to properly open and close Top Secret safe in order to obtain daily classified documents.
  • Responsible for updating over 3,000 Top Secret material and procedures weekly for Battle Group Commanders.
  • Prepared numerous Intelligence briefings and presentations daily for supervisors.
  • Trained new personnel on new equipment and software for daily use.
  • Organized collected data from all sources for accuracy and reliability.
  • Updated and maintained personnel records in database.
  • Experience handling Top Secret material daily.
United States Navy
  • E-5 Tim Billett Deployment Hours: 84+ Hours Week Contact- Email- Dynamic and motivated expert within the field of communication research, superior ability to maintain detailed records and publications while utilizing complex leading- edge technology.
  • Trained and supervised 15 administrative personnel in work-center.
  • Tracked qualification requirements for all trained employees.
  • Published PQS (personnel qualifications standards) reports for each work-center and division, in detailed mandatory deadlines for everyone.
  • Conducted research; printed / distributive reports.
  • Maintained contact database in MS Outlook.
  • Composed and proofread ship wide correspondence, answered telephones; delivered messages.
  • Administrative authority for training operations, personnel awards, communications, and supplies.
  • Maintained impeccable records and total accountability for 100,000 annual supply budgets.
  • Built reputation for handling all assigned tasks efficiently and ahead of deadlines.
  • Received outstanding grade on training and budget records during a management inspection.
  • Handpicked to assist in annual inventory of Top-Secret classified material.
  • Completed inventory with zero discrepancies.
  • Cultivated an environment of high morale, team cohesion, and excellent rapport across all levels.
  • Reorganized and updated the training department's entire filling system.
  • Established a quick access inventory database for confidential and executive files.
  • Catalyst for numerous improvements in administrative processes and record levels of productivity.
  • Observe and evaluate students' performance, behavior, social development.
  • Maintain accurate and complete student records as required by law and administrative regulations.
  • Instructed students individually and in groups, using various teaching methods, such as lectures, discussions, and demonstrations.
  • Instructed students in the knowledge and skills required in a specific occupation or occupational field, using a systematic plan of lectures, discussions, audio-visual presentations, and laboratory, shop and field studies.
  • Prepare materials and classroom for class activities.
  • Customize over 40 students' training records to achieve best results Ship-Wide (400 Sailors).
  • Establish clear objectives for all lessons, units, and projects and communicate those objectives to students.
  • Prepare, administer, and grade tests and assignments to evaluate students' progress.
  • Recognized by Commanding Officer for "Outstanding Training Record Results".
  • Coordinated with on base "Navy College" to help students in need of critical Math, English and Science skills.
  • First Training Instructor to bring the Navy College aboard our Command in 15 Years and help develop Ship-Wide training schedules.
Education and Training
) Pensacola, FL PENSACOLA STATE COLLEGE Literature and Writing Courses: Technical Writing, I, English 1101, English 1102 & English Literature, Speech Communications, Philosophy, Physiology and Criminal Justice. Computer and Technical Courses: Engineering Graphics, Computer Concepts Applications, Computer Technology Applications, Computer Literacy. Math Courses: Applied Math, Developmental Math, Pre-Algebra, College Algebra, Elementary Statics. UNITED STATES NAVY January 25, 2008 - October 31, 2010
.net, Administrative, Administrative Support, Microsoft Applications, ARTS, Ascend, audio, Book, budgets, budget, Citrix, clerical, com, Computer Literacy, Criminal Justice, data entry, Data Processing, database, Database Management, delivery, Directing, drivers, edge, editing, Email, English, fast, fax machines, filling, Fire-wall, firing, frame, government, Graphics, Human Resources, Imaging, inspecting, inspection, Instructor, inventory, invoicing, LAN, law, Linux, logistics, Director, Materials, Math, medical emergencies, meetings, Access, Excel, Office, MS Outlook, Outlook, PowerPoint, Windows 7, windows, Windows XP, Word, weapons, modems, natural, NAVY, Naval, navigation, network, office equipment, operating systems, personnel, Philosophy, cameras, Physiology, Platinum, presentations, processes, progress, protocols, publications, quick, rapport, Receiving, record keeping, research, scanners, Scheduling, Shipping, Speech, spreadsheets, Supervisor, taking messages, teaching, Technical Writing, telephone, telephones, phone, troubleshooting, trouble-shooting, Urgent Care, Vista, WAN, word processing, x Windows, X-RAYS
Additional Information
  • Awards & Recognition *National Defense Medal Battle E Award *Humanitarian Service Medal Active D Security License *Good Conduct Medal Held a Secret Clearance (Active 2006-2010) *Armed Forces Service Medal Red Cross First Aid/AED/CPR Certified *Global War on Terrorism Expeditionary Award *Global War on Terrorism Service Award *Active Transportation Worker Identification Credential Card Awarded a BZ (Bravo Zulu = tremendous job) from the processing and reporting section for identifying unique and very important activity during Horn of Africa Deployment.
This resume is created in 7 minutes.
Conscientious driver knowledgeable about DOT safety regulations and efficient route planning. Accident-free safe driver with clean MVR with no violations.   Excellent sense of direction and capacity to work long hours in all weather conditions. Customer-oriented, skilled at promoting customer retention and customer service.
  • Law enforcement background
  • Interior and exterior patrol
  • First Aid and CPR certified
  • Crime prevention methods
  • High level of integrity
  • Planning ability
  • Trained in Nevada safety regulations
  • Over the road experience
  • Courteous and polite demeanor  
  • Strong communicator
  • Investigative skills
  • ​Shift work experience
  • ​Report writing
  • ​Observant
  • ​Results-oriented
  • Customer-oriented
  • Clean MVR
  • CDL Class A
  • ​Dependable and reliable
  • Air Brake and Passenger Certification
Motorcoach Operator Mar 2012 to Mar 2016
Big Bus Tour Las Vegas, NV Met incoming customers and provided immediate assistance.  Listened to customer needs and preferences to provide accurate advice. Completed purchases with cash, credit and debit payment methods. Increased purchase totals by recommending additional items. Solicited referrals from satisfied clients.
Coach Operator Jan 2008 to Nov 2009
AWG Charter Services Las Vegas, NV Picked up customers in a timely and safely manner. Worked flexible schedules to accommodate changing customer levels. Recorded expenses and maintained receipts.
Coach Operator Sep 2006 to Jan 2008
Primm Valley Casino Resorts Primm, NV Met and greeted incoming customers and provided immediate assistance.  Provided seating arrangements, transported customers safely and completed purchases with cash.  Solicited referrals from satisfied customers.
Motor Coach Operator Jun 2004 to Jul 2006
Veolia Transportation Las Vegas, NV Handled pre and post trip inspections, received passes and cash fares by machine, assisted passengers on and off coach and followed appropriate safety procedures.
Motor Coach Operator Feb 2002 to Jan 2004
Kalamazoo Metro Transit Kalamazoo, MI
Drove multiple routes, followed scheduled arrivals and departures times for assigned routes, regulated climate of city bus to ensure comfortable ride and assisted passengers on and off bus and listened to customer's needs and preferences to provide accurate advice.
Military Police Officer and Communications Specialist Oct 1976 to Oct 2006
United States Army Fort Gordon, GA Gathered preliminary investigation information as a first responder to crime scenes. Responded quickly to dispatch and took appropriate action at crime and disaster scenes and combat zones.  Directed traffic during emergency and congested situations. Wrote reports on arrests made, activities performed and unusual incidents observed. Wrote detailed arrest and accident reports. Radio operator and layed wire for radio communications.