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Blockchain and cryptocurrency business owner with a passion for helping others looking to provide excellent remote customer support on a contract basis with a reputable cryptocurrency exchange.

Core Competencies
  • Competent and Quick Inbound Contact Resolution
  • Enthusiastic and Empathetic Personality
  • Cybersecurity Major (No Social Engineering Tricks Working Here)
  • Dedicated Self Learner with a Passion for Blockchain and Cryptocurrency 
  • Experienced with Teaching and Guiding, Including Content Creation
  • Meticulous Attention to Detail
  • Planned, designed, and implemented digital advertising initiatives for 2 startups that resulted in over $2,000,000 in revenue at the exact goal of a 200% return on advertising spend.​
  • Completed an Inbound Contact Resolution Contract in peak season for Fanatics, Inc with a 94% customer satisfaction rate and a one contact resolution rate of 87% among all inbound inquiries, significantly reducing call and chat volume for floor agents.
  • Promoted to Assistant Geospatial Chief, a department management role that oversees geospatial data impacting over 16,000 personnel, after 6 months of job assignment, ahead of 14 peers and 4 managers.
Relevant Professional Experience
Digital Marketing Analyst 04/2016 to 06/2017 The Better Foundation, LLC Melbourne Beach, FL

I worked directly with the nuts and bolts behind marketing budgeting, planning, and media buying, from the organization of accounts and campaigns to the facilitation of strategy, optimizations, and return on investment for multiple brands.

  • Streamlined and developed team processes for advertising initiatives, troubleshooting eCommerce channels, and funnel development.
  • Developed yearly, quarterly, and weekly marketing plans for multiple brands with C-level executives to ensure goals, milestones, and immediate needs were met with confidence and efficiency.
  • Developed thousands of campaigns and ads across Facebook, Google, Bing, and more for awareness, conversion, and customer retention. 
  • Built and developed attribution modeling using customer experience data from all marketing channels to throttle budgeting and improve return on investment as well as UX/UI for customers.
  • Consulted and managed projects outside of general responsibilities such as website development, process and procedure development, data analysis, and customer experience management.​​
  • Designed and managed the development of video, graphic, auditory, and written content of varying purposes for web pages, advertisements, social media channels, and customer needs.
Armory Manager 09/2013 to 11/2014 United States Marine Corps Camp Pendleton, California
Maintained, distributed, and held direct accountability of an armory containing over $120,000 worth of weapons, ammunition, radios, and various other sensitive materials.
  • Conducted and supervised the execution of vehicle checkpoints, armed escort services, restricted access inspections, and patrols along a mile long compound.   
  • Enforced proper distribution, inspection, and handling of weapons, ammunition, and equipment with 0 losses or deficiencies.   
  • Completed all administrative tasks with efficiency, some of which including weapons and handling procedures, transfers of custody, rotations of ammunition, and generating restricted access rosters.  
  • Coordinated armed escort services for 3 local armories, and accompanied access to restricted materials, indirectly ensuring the security of the entire weapons and optics assets for over 5000 personnel.   
  • Maintained accurate, coherent log books of all incoming and outgoing equipment and personnel, as well as all security assessments.
  • Conducted security training drills in outdoor and indoor environments as well as trained subordinates in proper reporting procedures for various scenarios.   
Assistant Geospatial Chief 08/2012 to 04/2015 United States Marine Corps Camp Pendleton, California

Assisted in the delivery of accurate artillery fires as a department head by developing weather and geospatial data for computations, planning and performing survey operations, and managing sensitive materials and equipment.

  • Evaluated the work of over 12 staff members to ensure that geospatial programs are of appropriate quality and that resources are used effectively.

  • Provided direct service and support to individuals or clients, such as handling a referral for custom map production, conducting a needs evaluation, or resolving complaints.

  • Established and maintained relationships with other agencies and organizations in the unit to meet mission needs and to ensure that services are not redundant.

  • Established and acted as an overseer for administrative procedures in order to meet objectives set by senior management.

  • Planned and administered the acquisition of over $1,000,000 worth of equipment and support services.

  • Prepared and extensively maintained records and reports, such as geospatial data sheets, personnel records, and training manuals.
Bachelor of Science: Information Technology, DBA, Cybersecurity 2019 Eastern Florida State College Palm Bay, FL, United States
Geospatial and Meteorological Operations 2012 Fort Sill School of Artillery Fort Sill, Oklahoma, United States
This resume is created in 7 minutes.
  • Data Visualization
  • Social Media Analytics
  • Marketing Analytics
  • Social Listening
  • New business development
  • Audience outreach
Work History
Digital Marketing Analyst, 09/2017 to Current
Hunter Public Relations New York, NY
  • Preparing reports of findings, illustrating data graphically and translating complex findings into written text by using various tools for data visualization like Quid (lexis nexis back end), Grow (SQL backend), Datorama (SQL back end).
  • Collecting and analyzing data on customer demographics, preferences, needs, and buying habits to identify potential markets and factors affecting product demand using market research tools like Iconoculture, Mintel, Simmons. 
  • Monitoring industry statistics and follow trends in consumer conversation and lifestyle using social listening tools like Sysomos, Netbase.
  • Monitoring return on investment of online and social media marketing efforts using Facebook Analytics, Twitter Analytics, Google Analytics and Instagram Analytics.
  • Developing data-driven marketing strategies to inform optimization priorities for clients.
Public Relations And Content Intern, 01/2017 to 01/2017
Homelister Inc New York, NY
  • Wrote press materials and made presentations to media representatives.
  • Developed key messaging, branding and positioning statements.
Business Analyst Intern, 01/2016 to 01/2016
Department of Transportation New York, NY
  • Documented business processes and analyzed procedures to adapt to changing business needs for NYCSTREETS.NET
  • Implemented user acceptance testing with a focus on documenting defects and executing test cases
  • Developed wireframes, site maps and content inventories
Public Relations Manager, 01/2013 to 01/2015
Universal Communications Mumbai, India
  • Developed marketing campaigns for Hollywood films including RIO 2,The Amazing World of Spiderman -2, X-MEN-Days of the Future Past,The Grand Budapest Hotel,Exodus, Night at the Museum3, Taken 3,Birdman, Inside Out,Avengers .
  • Image Building of Artists via TV/Print/Radio Interviews & Online and social media  include Amitabh Bachchan(Twitter Followers-20.7Million).
MBA: Marketing Management, Current
Goldey-Beacom College - Wilmington, DE
Masters: Branding and Integrated Communications , 2017
CUNY City College of New York - New York City
Masters In Commerce: Business Administration And Management (Part 1), 2014
University Of Mumbai - Mumbai
Bachelors: Mass Media Journalism, 2013
Mumbai University - Mumbai