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Professional Summary
Exceptional leader talented at business planning, project execution and program management. Technically-savvy with outstanding relationship building, training and presentation skills.
Skills
  • Account Management
  • Business Planning Expertise
  • Customer Relations
  • Conflict Resolution
  • Turnkey Program Implementation
  • Pipeline Management
  • Public Speaking
  • Project Management
  • Prospecting
  • Market Research
  • Creative Solutions
Work History
Territory Sales Representative, 06/2014 to Current
Andersen Bayport, MN
  • Grew annual territory sales to $12,531,575 from $12,127,831
  • Partnered with local lumberyards to secure over $3 million in commercial business
  • Proposed, designed, and executed 30 training sessions covering 11 different topics
  • Audited, analyzed, and facilitated showroom display upgrades resulting in 34 new Andersen products showcased at 9 dealer locations
  • Tailored turnkey marketing programs with 4 dealers increasing joint engagement by building marketplace brand awareness
  • Responsible for intimate conflict resolution with over 100 dealer personnel spanning 16 locations
  • Conducted bi-annual business planning meetings with dealer management of 4 accounts
  • Prospected over $3 million in annual incremental business to consistently top-fill sales pipeline
  • Partnered with dealer sales personnel to close over $8 million in incremental business
  • Tailored contractor specific incentive programs building brand loyalty and market share
  • Created product knowledge presentation format that is now used company-wide
  • Worked 6 trade events with full responsibility for booth set-up
  • Organized & executed 3 Andersen factory trips with targeted trade customers
  • Designed sales tool prototype
  • Facilitated dealer engagement with local marketing company prompting website redesign
Digital Marketing Specialist, 01/2014 to 04/2014
G/O Digital Scottsdale, AZ
  • Prospected all potential sales leads
  • Made 50+ cold calls/day
  • Provided fitting digital marketing solutions
Business/Marketing Intern, 05/2013 to 08/2013
Resolute Performance Contracting Tempe, AZ
  • Completed company website & bolstered overall online presence
  • Conducted field study improve construction site efficiency
  • Ordered & arranged on-time delivery of construction material
Marketing Intern, 09/2012 to 12/2012
Navigate Research Scottsdale, AZ
  • Analyzed data from field surveys using Excel and SPSS
  • Pitched creative insights from ethnographic research studies
  • Edited and improved deliverable PowerPoint presentations for marketing clients
Sales & Marketing Intern, 04/2012 to 11/2012
Buckle Chandler, AZ
  • Reorganized merchandise in each department to maximize sales
  • Acted as assistant manager in absence of floor leader
Education
Bachelor of Sciences: Marketing, August 2013
W.P. Carey School of Business, Arizona State University - Tempe
GPA: 3.53, Graduated Cum Laude, Four semesters on Dean's list, National Merit Scholarship
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Professional Summary

Creative, hardworking and detail-oriented Georgia State University graduate who takes initiative and has an innate drive to succeed. Highly motivated to expand knowledge and skills.  Stellar academic record and strong leadership skills with interests in counseling and improving the lives of others with an extensive record of community service.
Skills
  • Advanced computer proficiency (both PC and Mac)
  • Database management
  • Bookkeeping and budget development
  • HD photography
  • Marketing and promotions
  • 2 semesters sign language
Experience
Digital Photographer, 03/2012 to 08/2017
Piedmont Homes, Inc Peachtree City, GA
  • Photographed high-quality images for both print and Internet distribution, to aid marketing of newly constructed homes.
Photography and Marketing, 03/2015 to 08/2015
We are Tigers - Non Profit Auburn, Alabama
  • Shot photographs in controlled lab, field and remote environments, highlighting a cause dedicated to finding a cure for childhood cancer.
Cashier/Server, 04/2012 to 08/2012
Zaxbys Peachtree City, GA
  • Maintained high standards of customer service during high-volume, fast-paced operations.
Education and Leadership
Bachelor of Arts: Psychology - Summa Cum Laude, 2017
Georgia State University - Atlanta, Georgia
  • 3.99 GPA - Georgia State University Presidential Scholar
  • Minor in Religious Studies
  • Member of Psi Chi Honor Society
  • Member of Golden Key Club
  • Georgia State Chorus
  • Recipient of Hope Scholarship  (4 years)
  • Phi Mu Theta Beta Chapter - Treasurer - 1 year - Planned and implemented an $80000.00 budget, paid all sorority bills, collected dues and reconciled accounts.  Maintained accurate financial records.
  • Phi Mu Theta Beta Chapter Technology Chair - 2 years - Managed all internal programming of the organization.  Manage online seminar and in-chapter simulations program. Refined the interview process for incoming freshmen.
  • Psi Chi - Treasurer and Admin Assistant to Dept. Chair - 2 years
  • Religious Studies Dept. - Social Media Chair - 1 year - Developed communications strategies to allow the Department to give the most current information to students to enhance their educational experience.
  • Study Abroad - France and Scotland  - 2014
Community Service

Girl Scout Gold Award - Marine Corp League Good Citizen Award

Improved productivity of rural farmers in The Gambia by identifying and reducing accidents to farmers and working animals.

Wandering to Nourish (now Hands Across Atlanta) Atlanta based program feeding the homeless through community participation.

Scottish Rite Children's Hospital - Fundraised as a team to meet organizational goals.  Participated in monthly hospital visits to interact with the children and promote good relations with hospital. Organized patient parties. Participated in Torch Relay fundraiser.

Safehouse - Atlanta homeless shelter - Worked during the day while shelter empty to ensure high standards of cleanliness and to replenish supplies.

 

 


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Professional Summary

Sales and service professional with strong communication and interpersonal skills. Proven history of building trust with customers to promote customer satisfaction, increase sales, resolve concerns and maintain long-term loyalty.

Core Qualifications
  • West Elm dedicated service team member
  • AMS, AS400, CCUI and OMS systems
  • Furniture sales and service
  • Microsoft Office 365
  • Typing skills: 40-45 WPM
  • Comptia HW/SW training
  • Working knowledge of internet browsers
  • Brick and mortar retail sales experience
  • Exceptional ability to research information
  • Excellent written and verbal communication
Experience
Universal Service Agent - Atlanta (Remote) Williams Sonoma Inc. | San Francisco, CA | November 2018 - Current
  • Creates a seamless experience for customers by practicing WSI's "SMILE" tenets for customer service
  • Meets and exceeds productivity targets and quality metrics by handling every interaction with top-notch customer service and de-escalating issues quickly
  • Provides prompt and knowledgeable service for routine questions and service concerns
  • Maintains relationships with customers by sharing product knowledge to assist with placing orders
  • Educates customers on special pricing opportunities and offerings
  • Reviews account histories to assess current status and determine the correct course of action
  • Documents customer orders with key information to facilitate higher service levels
  • Updates the OMS system with order specifics, customer details, and billing information
  • Adheres to corporate guidelines for price adjustments and out-of-policy considerations
  • Escalates issues for remediation of service failures or exceptional circumstances
  • Maintains confidentiality and professionalism
Creative Editing, Digital Photography (Freelance) Magai New Media | Atlanta, GA | August 2011 - Current
  • Photo scanning, editing and digital archiving
  • Web content design and photo editing for online publishing
Cosmetics Counter Manager - Elizabeth Arden Lord And Taylor | Eatontown, NJ | March 2016 - February 2017
  • Managed Elizabeth Arden, Borghese and Fashion Fair cosmetics counter
  • Maintained sales and inventory records
  • Merchandised products according to schematics
  • Provided professional services using brand expertise and product knowledge
  • Stayed current with new trends and industry products
  • Planned and executed counter and store-wide cosmetics events
Beauty Advisor - Estee Lauder Lord & Taylor | Eatontown, NJ | October 2013 - March 2016
  • Maintained customer accounts for new and existing clients in a clientele database
  • Kept notes listing preferences and services provided to clients for quick reference
  • Built relationships with new and existing existing customers via telephone and email
  • Stayed current with emerging trends to meet diverse client needs
  • Scheduled customer appointments for makeovers and new product introduction
  • Built productive and positive customer relationships with consistent phone and email contact
  • Evaluated customer skin to determine unique conditions and skin type
  • Recommended products for customers' individual needs and specific concerns
  • Applied makeup to achieve desired day-to-day and special event looks
  • Showed customers how to apply makeup and other products to achieve desired looks
  • Used up-selling tools for additional products and services to increase sales
  • Displayed merchandise to present visually appealing arrangements that drive sales
  • Finalized purchases and processed payments
Education
Bachelor of Arts: Psychology Rutgers | New Brunswick, NJ
Professional Affiliations

State of New Jersey Real Estate License - 1999 to Current

This resume is created in 7 minutes.
Professional Summary
Accomplished and results-driven sales professional offers 20 years of leadership, account management and business development experience. Strategic thinker that is very successful with solution-based selling approach. Extensive experience calling on the Hospitality Industry throughout the Southeast.
Highlights
  • Excellent communicator
  • Account management
  • Strong organizational skills  
  • Strong sales track record
  • SalesForce proficient 
  • Negotiating experience
Experience
04/2016
Director of Business Development Transform/Brandstorm Atlanta, Georgia
Expand and the corporate marketing arm of Transform through Brandstorm. Manage sales strategy to drive sustainable financial growth. Partner with national and regional corporate accounts on event marketing and major trade shows/conferences. 
05/2015 to 04/2016
Sales Director Harper and Scott Atlanta, Georgia
Expand the global sourcing capabilities and focus on new packaging solutions for clients.  Work closely with New York and China offices to identify new business opportunities.  
04/2012 to 05/2015
Sales and Marketing Director 365 / Great Southern Publishing Atlanta, Georgia
Managed the Marketing and Custom Publishing division of leading Southeast regional publisher.  Responsible for client presentations, agency interactions, and development of marketing campaigns.
05/2001 to 04/2012
Senior Account Executive Atlantic Promotions / Corplogoware/WorkFlowOne Atlanta, Georgia
Helped grow Atlantic Promotions sales to over $6 million, merged with CorpLogoWare to form one of the most innovative companies in the industry with sales of over $45 million.  
04/1995 to 05/2001
National Account Manager Time Inc./Gulfstream Atlanta, GA National account management for Gulfstream/Time Inc. publications - Golf, Sports Illustrated, Fortune, Time, Business Week, and many others. Extensive experience making agency presentations in Atlanta, Chicago, and New York.  
Education
Bachelor of Science: Political Science/History University of South Carolina Columbia, South Carolina
3.69 GPA, Deans List