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Professional Summary

Dependable operations professional with an eclectic background in recruitment, development, and planning. A big picture thinker, able to communicate high level objectives into actionable skills, and ideas. A lifelong learner, who is innovative, with a desire to help build and motivate a team to make a functioning and progressive work environment with positive successful outcomes.

Work History
Director of Events, 02/2017 to Current
 Texas International Wine Competition – Austin, Texas
  • Recruit sponsors, participants, or volunteers for fundraising events.
  • Create event resume including: stage management, floor plans, silent auction, and event timelines. 
  • Obtain information on licenses and permits. 
  • Disseminate tasks to event volunteers, and assist/schedule vendors. 
  • Supervise implementation of timeline on the day of the event, including set and breakdown. 
  • Identify, develop and evaluate marketing strategies based on knowledge of event objectives and market trends.
Head Bartender/ Assistant Manager , 02/2010 to 12/2017
 Oilcan Harry's – Austin, Texas, United States
  • Efficiently create unique and delicious cocktails in a fast paced, high volume environment.  
  • Managerial responsibilities such as training new employees, overseeing general security closing processes involving securing funds exceeding $6,000 and key holder duties. 
  • Aid in the planning and implementing of 5 different staff appreciation events.  
  • Assist in planning, and coordination of over 250  auction items for the annual fundraiser benefiting  local community nonprofits. 
  • Provide an elevated customer experience to generate a loyal clientèle.
Event Coordinator, 08/2015 to 01/2017
 OCH Events – 211 West 4th Street, Austin, Texas
  • Handle day-of deliveries, pick-ups, event setup/breakdown, logistics, and a team of an average of 15.  
  • Construct marketing, timelines for multiple events running at once, and managing the day-of implementation.    
  • Trouble-shooting to prevent problems by having foresight before they arise.   
  • Arrange and confirm vendors, rooms, agendas, and VIPs.  
  • Disseminate money, handling on-site cash bank exceeding $4,000 and counting tills at close of event.
Coordinator of the First Year Experience, 08/2011 to 07/2013
 Huston-Tillotson University – Austin, Texas, United States
  • Planned, budgeted, and implemented campus-wide events: Registration, Homecoming Week, New Student Orientation for over 350 incoming students and parents, etc. 
  • Recruited, trained, scheduled, evaluated and supervised an average of 30 faculty and student staff per semester.  
  • Inputted data, maintain budget, and managed Title III and SAFRA grant based reporting. 
  • Documented and assisted in the progress of First Year matriculation. 
  • Wrote and developed curriculum for both RAM Bridge College Readiness Program and University AVID first year class on the University Task Force.
Assistant Director Of Recruitment & Admission, 01/2010 to 01/2011
 Huston-Tillotson University – Austin, Texas, United States
  • Assisted in the marketing, and developing of the University's student recruitment and admission strategy. 
  • Communicated with prospective students, and provided full recruitment cycle assistance.  
  • Reviewed and updated all admission policies and procedures.  
  • Accurately managed all aspects of confidential student records, entering information into the Jenzabar system.  
  • Developed working relationships with high school personnel, university alumni, and other resources. 
Club Director, 01/2008 to 01/2010
 Boys & Girls Clubs of the Austin Area – Austin, Texas, United States
  • Assisted in the development and implementation of the University's student recruitment and admission strategy. 
  • Communicated with prospective students, and provided full recruitment cycle assistance.  
  • Reviewed and updated all admission policies and procedures.  
  • Accurately managed all aspects of confidential student records, entering information into the Jenzabar system.  
  • Developed working relationships with high school personnel, university alumni, and other resources. 
Education
Master of Science: Higher Education: Student Affairs , 2011
 Kaplan University - Online Distance Education
  • Graduated Magna Cum Laude, 3.83 GPA
Bachelor of Science: Health and Physical Education/ Adolescent Psychology, 2008
 Stillman College - Tuscaloosa, AL
  • Graduated Magna Cum Laude, 3.69 GPA
Certifications

Texas Food Handler Certified 

Texas Alcoholic Beverage Commission (TABC) Certified 

Corporate Event Planning Certification (Excepted 2018) 

University of Texas, Austin, TX 

Advanced Management Leadership Program School of Management

The Boys and Girls Club Leadership University 

Accomplishments
  • Austin Tourism and Hospitality: Faces of Travel Ambassador, 2017   
  • NAGAAA World Series 2016 Events Committee, Sep 2015 – Sept 2016 
  • NAGAAA World Series 2016 Fundraising Committee, Jul 2015 – Sept 2016 
  • Oilcan Harry's first employee of the month, June 2015 
  • Huston-Tillotson University Staff Member of the Year, 2012-2013 
  • Keynote Speaker: “The Leader in Me” for Huston-Tillotson University Golden Key Club, Nov 2012 
  • Practicum Intern for Dr. Soncia Reagins-Lilly, Senior Associate Vice President of Student Affairs and Dean of Students, Oct 2011 – Mar 2012  
  • Practicum Intern for E. Jones, Director of The Center for Academic Excellence, May 2011 – July 2011  
This resume is created in 7 minutes.
Summary
Responsible individual looking to fill the position for a flight attendant with an Airline. Eager to learn and ready to work hard to attain customer satisfaction through the utilization of my dynamic and warm personality and customer service protocols.
Skills
  • Operations/ Account management 
  • Inventory control
  • Cross-functional team management 
  • Staff training
  • Business Develpment
  • Operations/ Account management Inventory controlCross-functional team management Staff trainingBusiness Develpment
Languages
Bilingual (English/Spanish)
Experience
Independent Contractor Jul 2015 to Jun 2017
 Juice Beauty － Dallas, TX
  • Directed strategic initiatives to achieve Sales goals.
  • Increased profits by developing, initiating, and supporting accounts across Dallas.
  • Created a Clientele Produced sales increase in North Texas as well as South Texas Trained employees on Products Motivated small staff teams within stores.
Sales Education/ Event Coordinator Apr 2017 to Current
 Laura Geller － Seattle, WA
  • Account Management 
  • Staff/ team training
  • Direct strategic initiatives to achieve sales goals
  • Addressed customer questions and concerns regarding products, prices and availability.
Market Trainer Mar 2017 to Oct 2017
 Loccitane － Seattle, WA
  • Monitored market conditions, product innovations and competitor activity, and adjusted account sales approach to address latest market developments
  • Addressed customer questions and concerns regarding products, prices and availability.
  • Trained sales teams on hero products to increase sales.
  • Delivered exceptional account service to strengthen customer loyalty.
Beauty Advisor Aug 2016
Boots Retail USA － Dallas, TX
  • Results-oriented sales account management focused on maximizing sales by managing all accounts systematically and logically.
  • Committed to ideals of consistency and dedication in order build the most successful business partnerships.
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  • Exceptional interpersonal time management and negotiation skills.
Education and Training
Associate of Arts, Business 2013 Brookhaven College － Dallas, TX Business
Associate of Arts, Accounting 2019 North Seattle College － Seattle , WA, USA
Skills
Account Management, Analytical Skills, Budget, Business Development, business plan, strong interpersonal skills, interpersonal, Clientele, customer satisfaction, employee training, Staff Training, English, functional, Inventory control, IT support, Legal, managing, negotiation, personnel, protocols, Psychology, Sales, Spanish, strategy, strategic, team management, time management
This resume is created in 7 minutes.
Professional Summary

15+ year's progressive experience in hospitality general management. A record of accomplishment of delivering measurable revenue and profit contributions. Team building and leadership strengths with proven ability to hire, train and motivate top performing teams.

Organized, with the ability to multitask in a fast-paced environment and respond quickly and effectively to problems, thriving on challenges. Prior to hospitality career, obtained over 5 years\' experience supporting recruitment and human resources at a progressive mortgage-banking firm.

Skills
  • Staff scheduling
  • Point of Sale (POS) system operation
  • Proven cost-control expert
  • Business operations expertise
  • Service-oriented
  • Inventory control and record keeping
  • Food service background
  • Passion for customer satisfaction
Work History
Office Manager 12/2015 to Current
 Applied Platinum Concierge Service – Hoboken, NJ
  • Create an annual work plan and budget for the department.
  • Meet regularly with the Executive Director to establish direction and priorities. Monitor revenues, expenses, purchases, inventories.
  • Implement an effective resident and employee communication program for department programs and issues.
  • Ensure that safety, environmental, and risk management requirements are met and maintained.
  • Ensure that resident / family suggestions and complaints are solicited and responded to in a timely and professional manner.
  • Maintain the resident handbook and all concierge service guidelines.
  • Meets with and assists staff, residents, families, visitors, and vendors as required.
  • Provide supervision and support to concierge, transportation staff and security.
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General Manager 12/2013 to 12/2015
 Fin Raw Bar – Summit, NJ
  • Spearheaded opening of this Summit NJ specialty seafood restaurant.
  • Organized all private party planning, hire and train staff, payroll and scheduling across entire facility from open to close.
  • Carefully interviewed, selected, trained and supervised staff.
  • Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
  • Organized special events in the restaurant, including receptions, promotions and corporate luncheons.
  • Carefully developed a lucrative annual food and beverage marketing plan and strict budget to maximize profits.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Strategically developed effective marketing plans to increase sales and profits while managing costs.
  • Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
  • Actively participated in ongoing customer service programs to build sales and rapport in the community.
  • Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Prepared for and executed new menu implementations.
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
  • Developed, implemented and managed business plans to promote profitable food and beverage sales.
General Manager/Special Event Coordinator 02/2000 to 12/2013
 City Bistro – Hoboken, NJ
  • Created interior design of newly constructed restaurant.
  • Sourced, interviewed, hired and trained staff of 75 inclusive of bartenders, servers and hosts.
  • Established policies and employee training procedures.
  • Reconciled all sales transactions at onset and end of all shifts.
  • Directed key promotional events such as filming of Housewives of NJ and Cake Boss as well as various speed dating and live music events.
  • Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
Education
High School Diploma: Paul VI Regional High School - Clifton, NJ
Accomplishments
  • Rebranded image of fine-dining restaurant to reverse a sales downturn. Worked with executive chef to devise new menu and revamped marketing strategy, triggering 55% sales growth, rave media reviews and a 200% increase in repeat business by local guests.
  • Established mandatory customer service training program for all customer-facing employees.
  • Boosted guest satisfaction scores from 89% to 95% within 6 months of program launch.
  • Improved efficiency, sequence of service, order expediting and table-turn times in all dining outlets to achieve a 19% gain in daily covers served with zero additional labor or overhead costs.
  • Increased employee satisfaction by 23% while cutting staff turnover in half by developing staff recognition and accountability programs.
  • Turned around unprofitable room service operations. Streamlined lunch and dinner options while adding “order-ahead” express fare to increase margins by 7%.
  • Partnered with bartenders to create and introduce signature cocktails and gourmet appetizer menu that doubled bar revenues within 2 months.
  • Reduced food costs 8% after identifying and eliminating inventory issues such as excess ordering, poor storage and inefficient waste management.
  • Collaborated with hotel GM and corporate representatives to plan and execute major kitchen renovation, installing new, modern equipment that increased efficiency by 18%.
Community/Philanthropy
  • Shop Till You Drop/Girls Night Out --Founder and creator of annual holiday fundraiser to benefit Hoboken charity “In Jesus's Name” – Proceeds to underprivileged children for Christmas gifts, food, toys and coats.
  • The Gold Spoon “Nutrition for All” -- Spearheaded and coordinated delivery of food to soup kitchen in Hoboken feeding 5000 monthly.
  •  The Hoboken Homeless Shelter -- Organized and participated in yearly fundraising events for Hoboken's only homeless shelter Numerous Animal Shelters -- Coordinated efforts with numerous nationwide animal shelters to find permanent homes for neglected and abused animals.

This resume is created in 7 minutes.
Professional Summary
Highly motivated and an out-going personality with a track record of successfully increasing revenue, reducing costs, keen focus on streamlining processes, creative eye for project details and improving project effectiveness. Strong work ethic and strength in boosting company morale.
Skills
  • Project Planning, Estimation, Execution
  • Equipment Maintenance
  • Negotiation
  • Team Leadership and Building
  • Customer Service
  • Supervisory Management
  • Subject Matter Expert
Volunteer
Coordinator Assistant of United Way of Bruce Grey specifically Seniors' Fair 2017.
Work History
Event Coordinator (Contract) 10/2017 to 12/2017
Town of The Blue Mountains - Business Improvement Area – The Blue Mountains, ON
  • Event planning and set-up with the Apple Harvest Festival and Olde Fashioned Christmas.
  • Promoting and distributing various types of materials and explaining activities
  • Cleaning and organizing of streets and storage room for upcoming festivals and / or street closure signage. 
  • Taking direction from the Event Manager for continuous upkeep and beautification, while working independently.
Service Dispatch Coordinator (Relocation) 11/2014 to 09/2016
Digi Canada Inc – Concord, ON
  • Request for Quote, Return for Merchandise Authorization and estimating for materials and services.
  • Effective utilization of resources, streamlines processes for improved efficiency, generated reports.
  • Devised and delivered solutions to enhance quality of services.
  • Identified project requirements: scope, prepared proposals, scheduling and budgets.
Customer Support Center Coordinator (Contract) 04/2013 to 09/2014
Toromont CAT – Concord, ON
  • Monitoring at the project level. Ensure that customers receive contract agreement.
  • Responsible for managing and maintaining Preventative Maintenance agreements in the Tractor division.
  • Identifying anomalies and developed and executed corrective actions, where appropriate.
  • Provided online support and acted as a liaison for internal and external teams.
Service and Support Contract Administrator (Restructure) 11/2007 to 11/2012
Toshiba of Canada – Markham, ON
  • Managed maintenance contracts, analysis and proposal of purchasing.
  • Completed resolution of escalated issues and generated invoice summaries.
  • Scheduled and coordinated a team consisting of 29 technicians of continuous production and minimum downtime.
Subject Matter Expert & Service Supervisor Lead (Contract) 07/2006 to 08/2007
IBM Canada – Markham, ON
  • Reviewing and executed contract agreements, analyzing data and adhere to business guidelines.
  • Supervised 35 customer service representatives and Subject Matter Expert.
  • Working effectively with all levels: management and team leaders.
Education
Human Relations: Ontario Management Development In progress Seneca College - Toronto, ON, Canada
Additional Information
Linkedin.com/in/allison-black-001

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