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Skillful Junior Product Manager resume

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Professional Summary
  • Practiced troubleshooter with excellent diagnostics and repair abilities, strong attention to detail and methodical approach.
  • Experienced in scripting and providing white glove service by thoroughly evaluating and correcting different hardware and software issues.
  • Hands-on professional with expertise in graphic design, art direction, web development and project management with background
  • Experienced in management, customer service, sales ,policy development and staff management.
Education
Bachelor of Arts: Advertising 2016 Universidad Iberoamericana - Santo Domingo, Dominican Republic
Associate of Arts: Communication Design 2013 Chavon Escuela de Diseno - Santo Domingo, Dominican Republic
Bootcamp: Computer And Information Systems Security 2020 Turn To Tech - New York, NY
  • Coursework in Linux, Microsoft , cisco networking systems, security fundamentals, Networking and programming fundamentals.
  • Received education in automation network and application penetration testing, attack frameworks and ethical hacking skills through offensive security cycles.
Skills
  • Application support
  • Staff education and training
  • Knowledgeable in Mac systems
  • Desktop support
  • Data entry
  • Skilled in TCP/IP and WAN
  • Windows 10 & Windows Servers
  • Linux
  • iOS & Android
  • Javascript
  • HTML
  • CSS
  • Network Fundamentals
  • Troubleshooting
Work History
Tech Services Supervisor 05/2019 to Current
Staples – Manhasset, NY
  • Worked with Sales Manager to resolve operation & sales problems, to streamline operations and provide exceptional customer service.
  • Developed team communications and information for team meetings.
  • Supervised tech associates in providing excellent customer service to customer requiring assistance for technological Equipment issues.
  • Received training and certification from staples to represent brand, explain technical functions of mobile devices and guide product selection by customers.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Production Lead 04/2018 to 05/2019
Staples – Manhasset, NY
  • Accountable for the overall quality and timeliness of the production of graphic signage
  • Resolved conflicts and provided solutions in a professional manner to the satisfaction of clients
  • Forecasted resource needs and allocated assigned resources to assure completion of established objectives within budgetary and scheduled guidelines.
  • Managed Copy Center staff and production of internal printing needs.
  • Monitored daily and weekly key performance indicators to maintain on-track status.
Print Associate 12/2017 to 04/2018
Staples – Manhasset, NY
  • Executing copy and print Solutions through a plethora of mediums including  wide format, NFC, etc..
  • Utilized high attention to detail to ensure quality print orders.
  • Provided excellent customer service in a fast-paced environment.
  • Communicated effectively with team members to document requests and comply with company procedures.
  • Advised customers on more creative approaches to produce the materials being compiled .
Assistant General Manager/General Manager 03/2015 to 12/2017
A&R Marina Lubricantes – Santo Domingo, Dominican Republic
  • Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.
  • Efficiently resolved problems or concerns to the satisfaction of all involved parties.
  • Regularly updated computer systems with new pricing.Managed accounts payable, accounts receivable and payroll.
  • Prepared program operating budgets, budget reports and other financial performance reports.
  • Analyzed key aspects of the business to evaluate the factors driving results and summarized results into presentations.
  • Maintained up-to-date account distribution information.
  • Coordinated upper management's market visits and key account calls.
  • Created market and customer-specific marketing solutions for managed brands.
Junior Web And Graphic Designer 02/2013 to 11/2014
Staff ICOM – Santo Domingo, Dominican Republic
  • Developed and maintained company style guide.
  • Designed and printed online interactive sales and marketing collateral.
  • Designed and printed online interactive sales and marketing collateral.
  • Developed templates for e-newsletters, presentations and reports.
  • Designed unique print materials, including advertisements, brochures and logo designs. Planned and produced marketing materials, including catalogs, handbooks and charts.
  • Conceptualized, planned and executed original designs for a wide range of website properties.
  • Defined new approaches to complex design problems.
  • Used and contributed to style guides and other design documentation to maintain coherent information and interaction design patterns.
Customer Service Representative 04/2008 to 02/2009
DISH Network – Santo Domingo, Dominican Republic
  • Processed  transactions each day in a timely manner.
  • Answered customers' questions and addressed problems and complaints in person and via phone.
  • Helped customers select products that best fit their personal needs.​
  • Handled all customer relations issues in a gracious manner and in accordance with company policies.
  • Educated customers about the brand to incite excitement about the company's mission and values.
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
  • Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.

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Job-winning Junior Product Manager resume

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Summary

Highly skilled in analytics, marketing and interpersonal communications. Extensive background in product management. Customer service and sales expert who identifies customer needs and delivers solutions to problems. Driven and energetic top producing Realtor® with 10 years experience in real estate. Highly adept at building excellent working relationships with other real estate agents, lenders, appraisers, title companies, surveyors and attorneys.

Skills
  • Over 10 years experience in leading high tech companies as a product manager, and product marketing manager creating and marketing products to consumers and businesses
  • Led and supervised cross functional product development teams
  • Developed and implemented market research studies including focus groups and surveys
  • Experienced in training sales people, working with press and participation in trade shows
  • Excellent analytical skills (loves spreadsheets!)
  • Honest and ethical
  • Highly professional and passionate
  • 10 years experience in residential real estate
  • Proven success in representing both buyers and sellers
  • Successful in turning leads and referrals into closed sales
  • Dedicated to giving clients "First Class" professional service and honest advice, enabling them to make sound financial decisions in the sale and purchase of real estate
  • Expert ability in multi-tasking in a dynamic, fast paced environment
  • Able to coordinate all of the team players needed to successfully close a transaction
  • Excellent verbal and written communication skills
Experience
Realtor®, Windermere Homes & Estates Carlsbad, June 2015-Current Carlsbad, CA
  • Premier Property Director. 
  • Top producer.
  • Top agent in Del Mar office in 2016.
  • 5 Star Real Estate Agent Award Recipient.
Realtor®, Harcourts Prime Properties, August 2013-June 2015 Carlsbad, CA
  • Number one agent in Carlsbad office in 2013 and 2014. 
  • Top 20 agents at Harcourts U.S., For 2013 and 2014.
Realtor®, Windermere, April 2008-July 2013 Carlsbad, CA
  • Top producer by marketing to sphere of influence to create a solid customer base and close sales in both a down market and an improving market
  • Promoted property sales through advertisements, open houses and participation in multiple listing services,brochures, ads, social media for maximize exposure
  • Stayed informed on current state of the economy and market conditions in San Diego County to give superior counseling to customers
  • Maintained high referral rates and exceptional feedback from previous clients
  • Actively follow-up with prospects and hot leads
  • Developed, distributed and maintained all the materials for marketing plans
  • Verified that the legal formalities were completed prior to closing dates
  • Assisted clients with corporate relocation services
Marketing Consultant, Patricia Smith Consulting, August 1999-July 2001 Los Altos, CA
  • Marketing consulting to various high tech companies.
  • Identified opportunities for new product and features, while supporting the business case to secure resources for opportunities.
  • Gathered market intelligence by coordinating market research efforts to understand market needs, capture the voice-of-the-customer, and ensure representation.
  • Performed comprehensive market and competitive analysis through industry research and in-depth interviews to identify points of product differentiation and positioning and develop future product roadmaps.
  • Developed innovative and targeted collateral to support overall product branding objectives.
Product Marketing Manager, Symantec Corporation, August 1997-July 1999 Cupertino, CA
  • Managed ACT Contact Manager for the mobile platform
  • Worked on product development team to bring new products to market
  • Designed sales presentations and product demos to train sales force on product benefits and offerings
  • Segmented the market and optimized all segment product mix elements, including product positioning, product bundling, and pricing
Product Manager, Logitech, Inc., June 1989-July 1997 Fremont, CA
  • Managed and helped develop imaging hardware and software
  • Created strategic alliances and negotiated contracts with vendors
  • Created product and marketing plans that included analysis and market forecasts
  • Conducted market research to rationalize category and segment opportunities
  • Directed product launches and major re-pricing and repositioning exercises
  • Identified opportunities for new product and features, while supporting the business case to secure resources for opportunities
  • Evangelized products through frequent speeches at domestic and international industry trade shows and conferences
  • Launched new product to the press, business partners and consumers
  • Instrumental in developingone of the industries first digital cameras
  • Forecasted sales numbers and product profitability to determine ideal strategies
Education and Training
MBA Business, Marketing, , Santa Clara University School of Business, , Santa Clara CA USA
Bachelor of Science Business, Marketing, Minor in Economics, , San Jose State University, , San Jose CA USA
Activities and Honors
  • Real Estate Salesperson License
  • Dale Carnegie Course
  • Brian Buffini Peak Producer Graduate
  • Certified Relocation Specialist
  • PR Training Course Completed
  • Proficient in Microsoft Office, social media

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Experienced Junior Product Manager resume

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Website
https://github.com/ZizhuangZhou
Summary
  • Worked in Dejero as a C++ Developer, developed Log Analyzer for specific devices
  • Experienced with development of one embedded software, LiveTransmitter
  • Familiar with svn and ReviewBoard in Windows and Linux environment
  • Knowledge of JIRA, Confluence and actiTime
  • Knowledge of basic Japanese from relevant course of University of  Waterloo
  • Experienced with C, Scheme from relevant course of University of Waterloo
  • Obtained multiple awards and scholarships recognizing outstanding academic achievements
Experience
Dejero | Waterloo, ON C++ Developer 09/2018 - 12/2018
  • Developed Log Analyzer under Linux using Qt Creator for EnGo, a video transmitter.
  • Add multiple features for GraphGenerator, an application that generate a graph report for log files generated by EnGo.
  • Fixed more than 40 bugs on LiveTransimitter, an embedded software for EnGo.
  • Used JIRA-ReviewBoard-svn as a  typical workflow.
The Jiangsu Education Services for International Exchange | Nanjing, Jiangsu Junior developer 08/2016 - 09/2016
  • Utilized the development of a human resource management software. 
  • Sufficiently organized the MySQL database and linked it to the whole software. 
  • The software is now used in JESIE, an institutional unit of the Jiangsu Provincial Department of Education.
Awards
  • Top 5% in Euclid Contest 2016
  • President's Scholarship of Distinction
  • UW International Student Scholarship
Education
University of Waterloo | Waterloo, ON

Candidate for Bachelor of Computer Science, University of Waterloo, Waterloo, Ontario, September 2017 - present

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