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Summary
My retail industry experience expands over 15+ years of electronics, luxury softlines, medical retail, operations and recruiting. Experienced Leader adept in driving results, recruiting top talent, change management, and talent development. I have been in store level and multi-level roles. My passion is people, creating a culture of success through talent, and fostering a welcoming environment for the internal and external customer. 
Highlights
  • Results-oriented
  • NPS (Net Promoter Score)
  • P&L Analysis
  • SAP 
  • Proficient in Microsoft Office
  • Hiring and retention
  • Training and development
  • Operations management
Experience
Store Market Manager 07/2017 Luxottica Charlotte, NC
  • Sales growth 15% YOY on new store openings
  • Conversion growth of 7% YOY
  • Perform Daily/Weekly analysis of KPI's to identify trends and course correct as necessary
  • Manage operating budget (P&L analysis) 
  • Lead top performing door to become Market Training Center
  • Effectively lead Doctor of Optometry co-planning business meetings
  • Oversee multi-unit talent acquisition progress 
  • Created and implemented new plan for retail recruitment & on-boarding and rolled out to entire chain.
  • Provide development and performance management for direct reports.
  • Create an manage individual development plans for direct reports related to succession planning.
General Manager 07/2014 to 07/2017 Burberry Charlotte, NC
  • Increased digital sales 21.3%, overall sales increase 4.3% 
  • Responsible for the recruitment, training and development of staff and performance management
  • Lead team of 10-15 employees
  • Create, implement and lead all sales and training initiatives.
  • Provide in the moment and formal feedback based on observations
  • Identify patterns in mystery shop scores, identify and execute training to increase these scores.
  • Process payroll, maintaining schedules and ensure staff adheres to attendance and punctuality policies and procedures
  • Implement and lead floor sets, inventory and all company initiatives.
  • Manage P&L to ensure operational profitability
Manager 07/2010 to 07/2014 Apple, Inc Charlotte, NC
  • Achieved shrink percent of 0.4% of sales 3 years in a row.
  • Achieved 99.71% or higher Inventory Accuracy during Physical Inventory Audits.
  • Oversaw weekly updates to store leadership team for overall operational performance
  • Loss Prevention training and investigation.
  • Led Loss Prevention Investigation and successfully closed a case totaling over $25,000 in internal theft.
  • Worked closely with the district manager to formulate and build the store brand.
  • Trained all new managers on store procedures and policies.
  • Successfully created, implemented and rolled out new processes to the entire retail chain of Apple for better processes in reverse logistics lowering losses and increasing productivity.
Store Manager 04/2009 to 07/2010 Starbucks Coffee Company Williamsville, NY
  • Monitored and managed store staffing levels to ensure partner development and talent acquisition to achieve and maintain store operational requirements.
  • Used all operational tools to plan for and achieve operational excellence in the store.
  • Awarded Top Customer Service Scores for district.
  • Created and implemented successful plan to raise Customer Service scores throughout district.
Manager 11/2006 to 03/2009 Circuit City Stores, Inc Horseheads, NY
  • Store was in top 5 sales performance for region.
  • Responsible for 60 direct employees.
  • Served as an informational resource for products and services, and make recommendations to better meet customers requirements.
  • Earned Shrink Excellence Award, November, 2008.
  • Nominated for North Star Award given to associates who show excellent achievement not only in metrics, but also customer satisfaction and employee satisfaction.
Education
Broome Community College

This resume is created in 7 minutes.
Summary
Dynamic marketing professional with more than 6 years in the sales and marketing industries. Creative and innovative team player with strong interpersonal skills.  Application of strong analytical and organizational skills to execute and inform senior management of event outcome. Executes in a sense of urgency and thrives in fast pace setting. Fluent in French.
Core competencies include: Event reporting- Event execution- Train and Manage field team- Logistics-Budget- Event set up- Event break down- Client Relation.
Highlights
  • Sales:
  • Inventory control procedures
  • Cash handling accuracy
  • Store planning and design
  • Employee scheduling
  • MS Office proficient
  • Store operations
  • Established track record of exceptional sales results
  • Excellent communication skills
  •  Energetic
  • Marketing:
  •  Trade shows
  •  Cross-functional team leadership
  • Project management
  • Self-directed
  • Sales promotions
  • Mobile marketing
  • New customer acquisition
  • Brand development
  • Special events planning
  • Interactive marketing
Accomplishments
Hired, trained and managed a team of 20 successful product ambassador. Major projects include International Tiesto Ultra Festival popup shop, Deadmou5 NYC Popup shop, Espolon Black Market Tour, Doral CityPlace inauguration Walmart Pickup, Walmart Grand Opening.
Experience
Axcess entertainment March 2017 to Current Popup retail manager
New York City, NY
  • Opened a new store location and assisted in recruiting and training new staff.
  • Reorganized the sales floor to meet company demands
  • Maintained visually appealing and effective displays for the entire store and daily record of all transactions.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Trained new employees on company customer service policies and service level standards.
BFG January 2017 to Current Lead Promotional model
Miami, FL
  • Conduct On and Off premise events 
  • Execute demonstration thru brand knowledge and tasting
  • increase in sales by 25%
Mosaic Sales Solution's April 2016 to January 2017 Walmart Pickup Market Manager
Chicago, IL
  • Administrate the Walmart Pickup program nationwide.
  • Hire and conduct Brand Ambassadors training session on bi-weekly basis.
  • Supervise 15 plus brand ambassadors execution.
  • Regulate event budget.
  • Prepare client report on a weekly basis thru Google doc and Microsoft office.
  • Prepare Team Payroll on weekly basis.
February 2013 to March 2016 Team Lead
  • Executed over 300 Grand Opening Events for newly open or renovated Walmart.
  • Utilizing various marketing and entertainment techniques to convey keys messages and traffic to footprint.
  • Support on the development of clienteles.
  • Conduct event logistic: revision of event material, and event location.
  • Train team on event execution, key messages and quality control.
  • Supervise event execution and team.
  • Regulate event budget.
  • Completed event recap and team timesheet.

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Professional Summary
Results-focused management professional offering years of progressive leadership experience for globally-known companies such as Samsung and AT&T. Transforms high-potential staff into outstanding leaders who demonstrate the creativity and savvy that is critical to the financial and operational success of the entire corporation.
Skills

Sales Management

Employee Training

Corporate Communications

 Personable

Team Leadership

Project Management

Policy Development

Highly Motivated

Work History
Market Manager - Nebraska, South Dakota, North Dakota, 08/2014 to 12/2016
Samsung Electronics
  • Supervised a team of 13 managers and over 100 associates.
  • Managed 5 operational projects per quarter, in addition to standard role. Successfully delegated projects to subordinate managers.
  • Reduced employee turnover by 43% through boosting employee morale, and managing employee strengths.
  • Established and maintained 7 vendor partnerships.
  • Led corporate initiatives such as successful product launches, developing and maintaining quality managers, and inventory control.
  • Completed performance reviews each quarter, offering praise and recommendations for improvement.

Samsung Market Trainer - Iowa, South Dakota, Nebraska, 05/2013 to 09/2014
Mosaic Sales Solutions
  • Assessed training needs through surveys, interviews with employees and managers, nationwide corporate meetings and consultation with company executives.
  • Created online training programs to be used during video conferences and webinars.
  • Organized monthly training for all new employees on the Samsung Experience Project.
  • Supervised and coordinated activities for Certified Leads and Samsung Experience Consultants during annual training seminars.

Multi-Unit Store Management, 09/2011 to 05/2013
AT&T Pro Cellular
  • Managed staff of 20 sales associates and 2 team leaders throughout 5 locations.
  • Assigned employees to specific duties to best meet the needs of the stores.
  • Interviewed job candidates and made staffing decisions for all locations.
  • Handled inventory management for all locations.
  • Hired, trained and evaluated personnel in sales and customer service.

Wireless Sales Associate, 06/2008 to 09/2011
Alltel Wireless Select Communications
  • Identified and qualified customer needs, developed sales strategies and negotiated and closed profitable sales.
  • Consistently hit and exceeded sales goals by 20%.
  • Shared best practices for sales and customer service with other team members to help improve the store's efficiency.

Education
Bachelor of Science: Business, 2009
South Dakota State University - Brookings, SD
Associate of Science: Nursing, 2011
Southeast Technical Institute - Sioux Falls, SD
Accomplishments
  • Samsung Aspiring Leaders Group 2016
  • Top 3 Market Manager (out of 138 nationwide) Q215, Q415, Q116, Q316.
  • Represented Samsung as Corporate Operations Specialist at 2016 PGA Ryder Cup

This resume is created in 7 minutes.
Professional Summary
Experienced manger with strong leadership and relationship-building skills.  Exceptional strengths in strategic planning, organization, business development and marketing.
Skills
  • Effective time management  and workflow management skills
  • Proficient in data  management
  • Self-motivated
  • Dedicated to staff development
  • Customer-focused
  • Creative problem solver
  • Proactive mindset
  • Empathic team leadership
  • Mature decision-making ability
Work History
Starbucks - ASM, 08/2017 to Current
Starbucks - Ancaster Meadowlands Ancaster (Hamilton), ON
  • Held position of SM during a short transition period in Meadowlands. Managed all managerial responsibilities including P&L, Partner support and growth, Schedule to VTi and management of the labour in real time, management of sales and waste.  Excepection Eco-Sure results after failure under past manager.  Successfully promoted one shift into an ASM role.  The partner is doing amazing in her new role. 
  • Customer connection scores were closely monitored and began raising by daily coaching and conversations with all Partners.  
  • Promoted several barista into Shift Supervisor role, and mentored the development and growth of each partner.   
  • I have been to many hiring fairs within our district and had many successful hires as a result.  
  • Mentor Partners with positive reinforcement and respectful, encouraging coaching,  to promote excellent Starbucks Customer experiences in every interaction.
  • Proficient in using the tools (and the HUB) that Starbucks provides to building and supporting the business aspects of the store. 
  • Supported and have proxy for managers on vacation etc. 
  • Maintain highly empathetic relationships between Partners and Customers. 
  • Enjoy planning and being responsible for all new and upcoming seasonal Starbucks Setups, according to the Sirens-Eye.
  • Constantly expanding personal knowledge of coffee styles and varieties, with special attention to new and seasonal offerings. Enjoy coffee tasting, pairing and set up!
  • Genuinely, treats each Starbucks customer as Partners and Partners as customers as well as embracing diversity in every person.
  • Comply and promote Starbucks standards in all manners at all times.
  • Maintain regular and consistent attendance and punctuality with full open availability. 
  • Partners and Store priority mind-set, with full availability to assist in needed situations.
Ancaster Farmers Market Manager, 10/2016 to 10/2017
Ancaster BIA - Ancaster Farmers Market 314 Wilson Street. East Ancaster ON
  • Managed all aspects of 2017 Ancaster Farmers Market. 
  • Reported directly to Ancaster BIA Board, including preparing and presenting detailed documents and reports  during open board meetings.  
  • Developed and maintained marketing strategies including social media and website creation.
  • Sourced 40-50 qualified vendors and managed contracts.
  • Managed Ancaster Farmers Market Vendor fees and yearly Ancaster BIA Ancaster Farmers Market budget.
  • Made strategic decisions regarding the future Ancaster Farmers Market vendor numbers and program targets.
  • Investigated and resolved vendor inquiries and complaints in an empathetic manner.
  • Adhered to all confidentiality requirements at all times.
  • Solved unresolved vendor issues and developed a clear communication path for current and new market vendors.
  • Managed work flow to exceed Ancaster Farmers Market goals.
Operations Manager, 08/2014 to 09/2017
Caniche French Bakery Ancaster (Hamilton), Ontario, Canada
  • Responsible for all administrative and retail operations. Reported in weekly meetings with owners to report of the financials and activity of the Bakery.
  • Responsible for new and creative revenue streams as well as cost-cutting measures in daily operations. 
  • Boosted website traffic by 85%, by creating an integrated social media strategy.
  • Directed and coordinated seasonal marketing activities and policies to promote products.
  • Responsible for hiring, firing and training of all retail staff. 
  • Generated repeat business through exceptional customer service.
  • Developed and maintained positive working relationships with all out sourced products and services companies, including Balzac's Coffee Company to reach Caniche Bakery sales targets.
Customer Service Supervisor, 1993 to 2013
Scotiabank Ancaster, Meadowlands
  • Solved unresolved customer issues.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
  • Maintained up-to-date knowledge of banking service operations and standards. 
  • Investigated and resolved customer inquiries and complaints in an empathetic manner.
  • Hired, trained and scheduled all (up to 25 at various times) tellers and maintain staffing requirements. 
  • Responsible for coaching and promoting staff as well as over seen all requirement of banking goals and individual referrals requirements in weekly coaching session.   
  • Responsible for staff yearly preference reviews and allot of financial compensation.
  • Maintained friendly and professional customer interactions.
  • Handled various accounting transactions. 
  • Responsible for all in-branch cash and holdings including end of day balancing of all funds and transactions.
  • Maintained a yearly consistent rating of 'Excellence.' 
  • Held several positions with Scotiabank over a 17 year career, with the most personally fulfilling position being Customer Service Supervisor, extended hours.
Education
Bachelor Of Arts Degree Sociology. : Human Resources Management, Beginning 2018 - September
McMaster University Centre For Continuing Education - Hamilton, ON

* Working toward pursuing a Certified Human Resources Professional (CHRP™) designation or Certified Human Resources Leader (CHRL™)

Photography - Arts Program HONOURS: Photography - Arts , 2017
Mohawk College - Hamilton
A bit about me!
*As a mature student, I continue to look for to new learning opportunities and I am very excited at the hopes of beginning this Fall at MacMaster University for Marketing, Continuing Education program.
Personal Sucesses
*At Scotiabank, I was blessed to have several volunteer positions and opportunities, including The Sick Kids Hospital yearly campaign. I felt very honoured to be involved with a company that helped others.  

*I am very proud to have been directly responsible for a donation program that Caniche French Bakery still has in place today. The bakery donates weekly to The Mens Ministries (City of Hamilton), an independent organization that feeds the homeless men, women and children on our city's streets.