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Summary
My retail industry experience expands over 15+ years of electronics, luxury softlines, medical retail, operations and recruiting. Experienced Leader adept in driving results, recruiting top talent, change management, and talent development. I have been in store level and multi-level roles. My passion is people, creating a culture of success through talent, and fostering a welcoming environment for the internal and external customer. 
Highlights
  • Results-oriented
  • NPS (Net Promoter Score)
  • P&L Analysis
  • SAP 
  • Proficient in Microsoft Office
  • Hiring and retention
  • Training and development
  • Operations management
Experience
Store Market Manager 07/2017 Luxottica Charlotte, NC
  • Sales growth 15% YOY on new store openings
  • Conversion growth of 7% YOY
  • Perform Daily/Weekly analysis of KPI's to identify trends and course correct as necessary
  • Manage operating budget (P&L analysis) 
  • Lead top performing door to become Market Training Center
  • Effectively lead Doctor of Optometry co-planning business meetings
  • Oversee multi-unit talent acquisition progress 
  • Created and implemented new plan for retail recruitment & on-boarding and rolled out to entire chain.
  • Provide development and performance management for direct reports.
  • Create an manage individual development plans for direct reports related to succession planning.
General Manager 07/2014 to 07/2017 Burberry Charlotte, NC
  • Increased digital sales 21.3%, overall sales increase 4.3% 
  • Responsible for the recruitment, training and development of staff and performance management
  • Lead team of 10-15 employees
  • Create, implement and lead all sales and training initiatives.
  • Provide in the moment and formal feedback based on observations
  • Identify patterns in mystery shop scores, identify and execute training to increase these scores.
  • Process payroll, maintaining schedules and ensure staff adheres to attendance and punctuality policies and procedures
  • Implement and lead floor sets, inventory and all company initiatives.
  • Manage P&L to ensure operational profitability
Manager 07/2010 to 07/2014 Apple, Inc Charlotte, NC
  • Achieved shrink percent of 0.4% of sales 3 years in a row.
  • Achieved 99.71% or higher Inventory Accuracy during Physical Inventory Audits.
  • Oversaw weekly updates to store leadership team for overall operational performance
  • Loss Prevention training and investigation.
  • Led Loss Prevention Investigation and successfully closed a case totaling over $25,000 in internal theft.
  • Worked closely with the district manager to formulate and build the store brand.
  • Trained all new managers on store procedures and policies.
  • Successfully created, implemented and rolled out new processes to the entire retail chain of Apple for better processes in reverse logistics lowering losses and increasing productivity.
Store Manager 04/2009 to 07/2010 Starbucks Coffee Company Williamsville, NY
  • Monitored and managed store staffing levels to ensure partner development and talent acquisition to achieve and maintain store operational requirements.
  • Used all operational tools to plan for and achieve operational excellence in the store.
  • Awarded Top Customer Service Scores for district.
  • Created and implemented successful plan to raise Customer Service scores throughout district.
Manager 11/2006 to 03/2009 Circuit City Stores, Inc Horseheads, NY
  • Store was in top 5 sales performance for region.
  • Responsible for 60 direct employees.
  • Served as an informational resource for products and services, and make recommendations to better meet customers requirements.
  • Earned Shrink Excellence Award, November, 2008.
  • Nominated for North Star Award given to associates who show excellent achievement not only in metrics, but also customer satisfaction and employee satisfaction.
Education
Broome Community College
This resume is created in 7 minutes.
Summary
Dynamic marketing professional with more than 6 years in the sales and marketing industries. Creative and innovative team player with strong interpersonal skills.  Application of strong analytical and organizational skills to execute and inform senior management of event outcome. Executes in a sense of urgency and thrives in fast pace setting. Fluent in French.
Core competencies include: Event reporting- Event execution- Train and Manage field team- Logistics-Budget- Event set up- Event break down- Client Relation.
Highlights
  • Sales:
  • Inventory control procedures
  • Cash handling accuracy
  • Store planning and design
  • Employee scheduling
  • MS Office proficient
  • Store operations
  • Established track record of exceptional sales results
  • Excellent communication skills
  •  Energetic
  • Marketing:
  •  Trade shows
  •  Cross-functional team leadership
  • Project management
  • Self-directed
  • Sales promotions
  • Mobile marketing
  • New customer acquisition
  • Brand development
  • Special events planning
  • Interactive marketing
Accomplishments
Hired, trained and managed a team of 20 successful product ambassador. Major projects include International Tiesto Ultra Festival popup shop, Deadmou5 NYC Popup shop, Espolon Black Market Tour, Doral CityPlace inauguration Walmart Pickup, Walmart Grand Opening.
Experience
Axcess entertainment March 2017 to Current Popup retail manager
New York City, NY
  • Opened a new store location and assisted in recruiting and training new staff.
  • Reorganized the sales floor to meet company demands
  • Maintained visually appealing and effective displays for the entire store and daily record of all transactions.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Trained new employees on company customer service policies and service level standards.
BFG January 2017 to Current Lead Promotional model
Miami, FL
  • Conduct On and Off premise events 
  • Execute demonstration thru brand knowledge and tasting
  • increase in sales by 25%
Mosaic Sales Solution's April 2016 to January 2017 Walmart Pickup Market Manager
Chicago, IL
  • Administrate the Walmart Pickup program nationwide.
  • Hire and conduct Brand Ambassadors training session on bi-weekly basis.
  • Supervise 15 plus brand ambassadors execution.
  • Regulate event budget.
  • Prepare client report on a weekly basis thru Google doc and Microsoft office.
  • Prepare Team Payroll on weekly basis.
February 2013 to March 2016 Team Lead
  • Executed over 300 Grand Opening Events for newly open or renovated Walmart.
  • Utilizing various marketing and entertainment techniques to convey keys messages and traffic to footprint.
  • Support on the development of clienteles.
  • Conduct event logistic: revision of event material, and event location.
  • Train team on event execution, key messages and quality control.
  • Supervise event execution and team.
  • Regulate event budget.
  • Completed event recap and team timesheet.
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Professional Summary
Results-focused management professional offering years of progressive leadership experience for globally-known companies such as Samsung and AT&T. Transforms high-potential staff into outstanding leaders who demonstrate the creativity and savvy that is critical to the financial and operational success of the entire corporation.
Skills

Sales Management

Employee Training

Corporate Communications

 Personable

Team Leadership

Project Management

Policy Development

Highly Motivated

Work History
Market Manager - Nebraska, South Dakota, North Dakota, 08/2014 to 12/2016
Samsung Electronics
  • Supervised a team of 13 managers and over 100 associates.
  • Managed 5 operational projects per quarter, in addition to standard role. Successfully delegated projects to subordinate managers.
  • Reduced employee turnover by 43% through boosting employee morale, and managing employee strengths.
  • Established and maintained 7 vendor partnerships.
  • Led corporate initiatives such as successful product launches, developing and maintaining quality managers, and inventory control.
  • Completed performance reviews each quarter, offering praise and recommendations for improvement.

Samsung Market Trainer - Iowa, South Dakota, Nebraska, 05/2013 to 09/2014
Mosaic Sales Solutions
  • Assessed training needs through surveys, interviews with employees and managers, nationwide corporate meetings and consultation with company executives.
  • Created online training programs to be used during video conferences and webinars.
  • Organized monthly training for all new employees on the Samsung Experience Project.
  • Supervised and coordinated activities for Certified Leads and Samsung Experience Consultants during annual training seminars.

Multi-Unit Store Management, 09/2011 to 05/2013
AT&T Pro Cellular
  • Managed staff of 20 sales associates and 2 team leaders throughout 5 locations.
  • Assigned employees to specific duties to best meet the needs of the stores.
  • Interviewed job candidates and made staffing decisions for all locations.
  • Handled inventory management for all locations.
  • Hired, trained and evaluated personnel in sales and customer service.

Wireless Sales Associate, 06/2008 to 09/2011
Alltel Wireless Select Communications
  • Identified and qualified customer needs, developed sales strategies and negotiated and closed profitable sales.
  • Consistently hit and exceeded sales goals by 20%.
  • Shared best practices for sales and customer service with other team members to help improve the store's efficiency.

Education
Bachelor of Science: Business, 2009
South Dakota State University - Brookings, SD
Associate of Science: Nursing, 2011
Southeast Technical Institute - Sioux Falls, SD
Accomplishments
  • Samsung Aspiring Leaders Group 2016
  • Top 3 Market Manager (out of 138 nationwide) Q215, Q415, Q116, Q316.
  • Represented Samsung as Corporate Operations Specialist at 2016 PGA Ryder Cup
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Professional Summary
Experienced manger with strong leadership and relationship-building skills.  Exceptional strengths in strategic planning, organization, business development and marketing.
Skills
  • Effective time management  and workflow management skills
  • Proficient in data  management
  • Self-motivated
  • Dedicated to staff development
  • Customer-focused
  • Creative problem solver
  • Proactive mindset
  • Empathic team leadership
  • Mature decision-making ability
Work History
Starbucks - ASM, 08/2017 to Current
Starbucks - Ancaster Meadowlands Ancaster (Hamilton), ON
  • Held position of SM during a short transition period in Meadowlands. Managed all managerial responsibilities including P&L, Partner support and growth, Schedule to VTi and management of the labour in real time, management of sales and waste.  Excepection Eco-Sure results after failure under past manager.  Successfully promoted one shift into an ASM role.  The partner is doing amazing in her new role. 
  • Customer connection scores were closely monitored and began raising by daily coaching and conversations with all Partners.  
  • Promoted several barista into Shift Supervisor role, and mentored the development and growth of each partner.   
  • I have been to many hiring fairs within our district and had many successful hires as a result.  
  • Mentor Partners with positive reinforcement and respectful, encouraging coaching,  to promote excellent Starbucks Customer experiences in every interaction.
  • Proficient in using the tools (and the HUB) that Starbucks provides to building and supporting the business aspects of the store. 
  • Supported and have proxy for managers on vacation etc. 
  • Maintain highly empathetic relationships between Partners and Customers. 
  • Enjoy planning and being responsible for all new and upcoming seasonal Starbucks Setups, according to the Sirens-Eye.
  • Constantly expanding personal knowledge of coffee styles and varieties, with special attention to new and seasonal offerings. Enjoy coffee tasting, pairing and set up!
  • Genuinely, treats each Starbucks customer as Partners and Partners as customers as well as embracing diversity in every person.
  • Comply and promote Starbucks standards in all manners at all times.
  • Maintain regular and consistent attendance and punctuality with full open availability. 
  • Partners and Store priority mind-set, with full availability to assist in needed situations.
Ancaster Farmers Market Manager, 10/2016 to 10/2017
Ancaster BIA - Ancaster Farmers Market 314 Wilson Street. East Ancaster ON
  • Managed all aspects of 2017 Ancaster Farmers Market. 
  • Reported directly to Ancaster BIA Board, including preparing and presenting detailed documents and reports  during open board meetings.  
  • Developed and maintained marketing strategies including social media and website creation.
  • Sourced 40-50 qualified vendors and managed contracts.
  • Managed Ancaster Farmers Market Vendor fees and yearly Ancaster BIA Ancaster Farmers Market budget.
  • Made strategic decisions regarding the future Ancaster Farmers Market vendor numbers and program targets.
  • Investigated and resolved vendor inquiries and complaints in an empathetic manner.
  • Adhered to all confidentiality requirements at all times.
  • Solved unresolved vendor issues and developed a clear communication path for current and new market vendors.
  • Managed work flow to exceed Ancaster Farmers Market goals.
Operations Manager, 08/2014 to 09/2017
Caniche French Bakery Ancaster (Hamilton), Ontario, Canada
  • Responsible for all administrative and retail operations. Reported in weekly meetings with owners to report of the financials and activity of the Bakery.
  • Responsible for new and creative revenue streams as well as cost-cutting measures in daily operations. 
  • Boosted website traffic by 85%, by creating an integrated social media strategy.
  • Directed and coordinated seasonal marketing activities and policies to promote products.
  • Responsible for hiring, firing and training of all retail staff. 
  • Generated repeat business through exceptional customer service.
  • Developed and maintained positive working relationships with all out sourced products and services companies, including Balzac's Coffee Company to reach Caniche Bakery sales targets.
Customer Service Supervisor, 1993 to 2013
Scotiabank Ancaster, Meadowlands
  • Solved unresolved customer issues.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
  • Maintained up-to-date knowledge of banking service operations and standards. 
  • Investigated and resolved customer inquiries and complaints in an empathetic manner.
  • Hired, trained and scheduled all (up to 25 at various times) tellers and maintain staffing requirements. 
  • Responsible for coaching and promoting staff as well as over seen all requirement of banking goals and individual referrals requirements in weekly coaching session.   
  • Responsible for staff yearly preference reviews and allot of financial compensation.
  • Maintained friendly and professional customer interactions.
  • Handled various accounting transactions. 
  • Responsible for all in-branch cash and holdings including end of day balancing of all funds and transactions.
  • Maintained a yearly consistent rating of 'Excellence.' 
  • Held several positions with Scotiabank over a 17 year career, with the most personally fulfilling position being Customer Service Supervisor, extended hours.
Education
Bachelor Of Arts Degree Sociology. : Human Resources Management, Beginning 2018 - September
McMaster University Centre For Continuing Education - Hamilton, ON

* Working toward pursuing a Certified Human Resources Professional (CHRP™) designation or Certified Human Resources Leader (CHRL™)

Photography - Arts Program HONOURS: Photography - Arts , 2017
Mohawk College - Hamilton
A bit about me!
*As a mature student, I continue to look for to new learning opportunities and I am very excited at the hopes of beginning this Fall at MacMaster University for Marketing, Continuing Education program.
Personal Sucesses
*At Scotiabank, I was blessed to have several volunteer positions and opportunities, including The Sick Kids Hospital yearly campaign. I felt very honoured to be involved with a company that helped others.  

*I am very proud to have been directly responsible for a donation program that Caniche French Bakery still has in place today. The bakery donates weekly to The Mens Ministries (City of Hamilton), an independent organization that feeds the homeless men, women and children on our city's streets.
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Summary
Store Manager equipped with extensive experience in retail management and sales. Employs excellent leadership skills and multi-tasking strengths.  30 years in retail sales. Coaches and encourages staff toward advancement using an enthusiastic and supportive attitude.
Skills
  • Retail inventory management
  • Accurate cash handling
  • Store opening and closing procedures
  • Store operations
  • MS Office proficient
  • Outstanding communication skills
  • Exceptional leader
  • Conflict resolution skills
  • Team-oriented
  • Recruiting and interviewing
  • Reliable
  • Floor set design
  • POS systems knowledge
  • Visual displays
  • Store maintenance
  • Shipping and receiving
  • Active listener
  • Retail buying
Activities and Honors
  •   Was awarded Highest Achievement Award for Public Speaking in a class for Dale Carnegie in 2008.
  • Store of the year in 2004 in Sanford N.C.
  • Serve Safe Certified
  • Alcohol, Tobacco, Fire armed Trained
  • Inventory Management Trainer
  • HR Board of Open Grievance for Store Managers
  • Sustainability Champion 2008
  • Autistic Foundation of Fayetteville
  • Karen Beasley Turtle Rescue
  • Chamber of Commerce
Experience
Walmart Super Center Roanoke Rapids, NC Store Manager 04/2012 to 12/2013
Walmart Super Center Biscoe, NC Store Manager 04/2009 to 04/2012
Walmart Super Center Albemarle, NC Co-Manager 08/2006 to 04/2009
Walmart Super Center Fayetteville, NC Assistant Manager 06/2002 to 08/2006
Surf City Neighborhood Walmart Surf City, NC Store Manager 01/2002 to 01/2018
  • Introduced a Neighborhood Market one of the first stores to open in NC, Surf City in May 14, 2014 to offer fresh grocery and consumable items Enforced modeling of all company policies, procedures and accountability Executed all company, federal, state, community laws and guidelines Responsible for driving sales and profitability of merchandize for the business Responsible for budget and sales forecasting in a fast- paced consumer driven industry.
Wal-Mart Bentonville, Arkansas Store Manager 01/2002 to 01/2018 Opened a new store location and assisted in recruiting and training new staff.
Worked closely with the district manager to formulate and build the store brand.
Wrote order supply requests to replenish merchandize.
Trained staff to deliver outstanding customer service.
Addressed and corrected sales staff communication issues in a tactful and effective manner.
Analyzed marketing information and translated it into strategic plans.
Trained all new managers on store procedures and policies.
Completed weekly schedules according to payroll policies.
Completed a series of training sessions to advance from Assistant Manager to Store Manager.
Determined staff promotions and demotions, and terminated employees when necessary.
Stocked and restocked inventory when shipments were received.
Walmart Super Center Aberdeen, NC Produce Lead 01/2002 to 06/2002 Delivered excellent customer service by greeting and assisting each customer.
Food Lion Fayetteville, NC Store Manager 01/1998 to 01/2002 Trained all new managers on store procedures and policies.
Worked closely with the district manager to formulate and build the store brand.
Trained staff to deliver outstanding customer service.
Analyzed marketing information and translated it into strategic plans.
Food Lion Greenville, NC Perishable Manager 06/1997 to 01/1998 Delivered excellent customer service by greeting and assisting each customer.
Addressed customer inquiries and resolved complaints.
Stocked and restocked inventory when shipments were received.
Meat Department Fayetteville, NC Market Manager 07/1995 to 06/1997 Trained staff to deliver outstanding customer service.
Wrote order supply requests to replenish merchandise.
Trained all new managers on store procedures and policies.
Fayetteville, NC Meat Cutter 05/1991 to 07/1995
04/1989 to 05/1991
Food Lion Fayetteville, NC Store Manager 04/1989 to 01/2002 Worked closely with the district manager to formulate and build the store brand.
Trained staff to deliver outstanding customer service.
Trained all new managers on store procedures and policies.
.
Completed a series of training sessions to advance from Assistant Manager to Store Manager.
Education and Training
June 1983 South View Senior High School, Mills, NC GPA: 3.1
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Professional Summary
Dedicated, successful design professional with over 18 years of driven leadership in various sales and marketing related roles. Created continuous business opportunities through network marketing and cold calling for developing and strategically gaining new market share in the region.

Drove a self-motivated initiative to inspire new sales opportunities in a down economy by careful analysis of the growth sectors and built a marketing/budget minded strategy to appeal to those industries. Conscious of big picture concepts, verses personal gain, to ensure the health and growth of my territory and the bottom line of the corporation.

Proven expertise in creating brand awareness through building and cultivating strong relationships with architectural firms, corporate clients, real-estate brokers, builders, dealers, industry peers and team members.
Skills
  • LEED Accredited Professional
  • Strong verbal and written communicator
  • Excellent attention to detail/ organization
  • Complex problem solving
  • Story development and brand management
  • Sales strategies
  • Marketing plan development
  • B2B sales
  • Sales forecasting
  • Business development
  • Strong knowledge of design trends
  • Articulate public speaker
  • Space planning design
  • Strategic marketing
  • Creative and innovative
  • Product and Budget Positioning
  • Special events planning
  • Territory sales management
  • National account management
  • Project Management
Work History
District Sales Manager 01/2007 to 01/2013
TEKNION LLC San Diego, CA
  • Responsible for managing the San Diego Territory.
  • Work closely with dealers by leading the marketing objectives, while spearheading the selling and education efforts for Teknion to capture significant market share in the region.
  • Model an entrepreneurial spirit to achieved brand awareness and sales growth year after year throughout the Design community, Real-Estate Brokers, Developers, Builders, Corporate, Hospitality, Public Entity, Legal, Healthcare and Education based clients.
  • Years of partnership driven sales growth with dealer representatives focused on strategic planning, lead qualification, discounting/ pricing negotiations, selling tools, creative cold calling, impactful presentations, good listening and skilled closing techniques.
  • Maintain open communication with team, executive management and product managers to ensure territory and account success.
  • Skilled in developing strong relationships.
  • Involved in numerous networking groups and hosts various client events and trips.
  • Provide support to clients throughout their entire buying experience.
  • Sold over $41 million in contract furniture, achieving 31%
    average growth throughout the years of my career with Teknion.
Architecture & Design Market Manager / Strategic 01/1999 to 01/2007
TEKNION LLC CA
  • Responsible for managing the relationships with the Design Community in Los Angeles and Orange County (80% of time), and worked closely with Strategic Accounts (20% of time).
  • A&D Award - Recognized at National Sales Conference for outstanding growth in the A&D Market Traveled all over the Southern California strengthening the Teknion brand through targeted Design Firms and involvement in various industry events Effective networking and relationship development with Design Firms and Strategic Accounts translated to 40% closing rate Developed reputation in region that inspired confidence in Teknion and built loyalty with designers, clients, brokers and dealers Led dealer sales teams to define and execute A&D strategy, leading to more invitations to provide bid proposals, and close business with major accounts.
District Sales Manager 01/1997 to 02/1999
GF OFFICE FURNITURE Orange County
  • San Diego and Mexico Responsible for the marketing and sales of modular systems furniture, ergonomic seating, case-goods and high density filing to Design firms, dealers, fortune 100 and 500 corporations in Southern California and Mexico.
  • Exceeded sales goals within the first 9 months Worked closely with clients on space planning, design, finish selections and project management Prepared and presented new products and special promotions, as well as set quotas and goals for the region.
Commercial Account Executive and Designer 01/1995 to 01/1997
GLOBE / CORT FURNITURE RENTAL San Diego, CA
  • Managed commercial and residential furniture sales and rentals, space planning and design, business development, cold calling and marketing to corporations, builders, developers, GSA, furniture dealers in the territory, major conventions and special events.
  • Experienced in all aspects of selling, project management, installation supervisor, warehousing, auto-cad, drafting, rendering and color boards.
  • Prepared and presented new products, major promotions and business reviews.
  • Project Management
Education
Commercial Interior Design 1998 Design Institute of San Diego - San Diego, CA
Graphic Communications 1991 Point Loma Nazarene University - San Diego, CA
Associations

 

  • International Facilities Management Association (IFMA
  • International Interior Design Institute (IIDA)
  • Building Owners and Managers Association (BOMA)
  • Commercial Real Estate Development Association (NAIOP)
  • United States Green Build Council (USGBC)
  • 6Degrees Networking
Professional Development & Training
LEED Accredited Professional       2008                                             
Miller Heiman-Strategic Selling    2003                   

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Professional Summary
Skills
Work History
Full Sail University
  • Created, produced and implemented an Internet marketing assessment Analyzed, designed, developed and evaluated a venue marketing strategy Created content for SEO on blog and web pages Analyzed, designed, developed and evaluated an alliance marketing plan for nightclub/restaurant Designed and developed Digital PR Designed and developed Pay Per Click and display ads Analyzed, designed and developed a mobile media campaign Maintained, managed, and updated information on social media sites Tracked the effectiveness of digital media campaign utilizing Google analytics, Semrush, Quantcast, Alexa, SpyFu.
  • Created email communication with database.
  • Conducted market analysis and monitored competitive activity.
  • Designed and implemented strategic business plan objectives.
  • Leveraged technical resources to design and create campaign deliverables, including e-mail invitations, articles and marketing videos.
Market Manager 02/1998 to 04/2012
Buffalo Board of Education Buffalo, NY
  • Manage show marketing and advertising budget Plan, develop, and implement PR strategies Communicate with media, individuals and organizations Create develop and maintain marketing ads, radio spots for shows Implement and execute of marketing and sponsorship plans Maintain communication with artists, venue and media Researching, writing, and distribution of press releases to local media Database marketing management and communication Maintaining and updating information on social networking accounts Email communication with database Foster community relations through involvement in community initiatives Managed show marketing and advertising budget for school talent shows and cultural and academic competitions.
  • Planned and developed PR strategies for all shows.
  • Implemented and executed marketing and sponsorship plans for local and national cultural and performing arts shows, assembly programs and competitions.
  • Communicated with media, individuals and organizations and artists.
  • Researched, wr.
  • Designed and implemented strategic business plan objectives.
  • Designed and implemented strategic business plan objectives.
  • Leveraged technical resources to design and create campaign deliverables, including e-mail invitations, articles and marketing videos.
Market Manager 07/1989 to 06/1995
Niagara Falls Board of Education Niagara Falls, NY
  • Managed show marketing and advertising budget for school talent shows and cultural and academic competitions.
  • Planned and developed PR strategies for all shows.
  • Implemented and executed marketing and sponsorship plans for local and national cultural and performing arts shows, assembly programs and competitions.
  • Communicated with media, individuals and organizations and artists.
  • Wrote and distributed press releases and radio spots.
  • Served on community, educational and civic boards to initiate programs and services.
Education
Master of Science: Entertainment Business September 2013 Full Sail University - Winter Park, FL
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Executive Profile

Accomplished petroleum industry executive with over 20 years experience in driving revenue growth, operational excellence and business development in the refined products and crude oil markets. High-energy, results-oriented leader with an entrepreneurial attitude and track record of progressive growth, expanding influence, and increasing responsibility.

Skill Highlights
  • Business and Departmental P&L Leadership
  • Strategic Planning and Financial Forecasting
  • Organizational Change Management
  • Contract Negotiation
  • Talent Identification and Development
  • Team Building and Collaboration
  • Sales and Marketing Strategy and Management
  • Business Development and Startups
  • Supply Chain Management
  • Refined Products Supply and Trading
  • Mergers, Acquisitions and Strategic Partnerships
  • Oral and Written Communication
Core Accomplishments
  • Expanded Commercial sales and marketing footprint to cover 26 states (and growing) offering a full line of petroleum products and services to national, regional and local clients
  • Developed a Transloading and Logistics business unit serving the crude oil and renewable fuels markets 24/7/365
  • Developed an Emergency Services business unit offering contracted fuel supply and logistics capabilities targeting natural disasters, power outages, and specialty operations
  • Developed a specialty products division offering customers supply and logistics solutions for premium additives and diesel exhaust fluid
  • Established a uniform sales and business development process across all verticals inclusive of a CRM, lead generation and marketing automation platform
  • Implemented a supply and trading platform to manage physical inventory, track hedge and swap positions, and provide executive level reporting on daily activity
  • Negotiated multiple branded and wholesale contracts with strategic suppliers to support growth initiatives and improve economics
  • Instrumental in driving organizational and system efficiency through the development of a process improvement team focused on migrating to an e-commerce platform

Professional Experience
Atlas Oil Company Taylor , MI Executive Vice President - Sales and Business Development 10/2010 to Current
  • Responsible for management of eleven (11) business units with annual revenues in excess of $1.5 billion, supplying over 1.6 billion gallons and a pre-tax income of $11.9 million
  • Leadership of all sales, supply, operations and marketing efforts across 26 states and 10 revenue verticals
  • Lead a team of ten (10) direct reports that drive results for our Retail, Commercial Sales, Supply and Trading, Tankwagon, Transportation, Transloading, Crude Hauling, Emergency Services and Diesel Exhaust Fluid business units
  • Execution of the business development function for existing channels of trade, M&A opportunities, and new product / service offerings
  • Champion of the internal communication, accountability, and cultural alignment process - Entrepreneurial Operating System
  • Responsible for driving the annual strategic planning process and establishing a 3 year growth strategy for current and targeted revenue streams
  • Streamlined financial reporting, analysis, and KPI dashboards for all revenue functions to improve forecasting and effectively manage capital spend
  • Member of the Executive Leadership Team since 2005
Progressive Leadership Positions 12/1997 to 10/2010
  • Vice President of Sales and Operations
  • Vice President of Sales and Marketing
  • Vice President of Strategic Initiatives
  • General Manager of Atlas Indiana
  • Commercial Sales Manager
  • Tankwagon Sales Manager
  • Senior District Sales Manager
Clark Refining and Marketing Glen Ellyn, IL Market Manager 09/1996 to 12/1997
  • Responsible for the total P&L management of 60+ gasoline convenience stores in the SE MI metropolitan market
  • Achieved top performer award for annual consumer "Mission Possible" promotion
Speedway SuperAmerica LLC Enon , OH District Manager 07/1994 to 09/1996
  • Responsible for the total P&L management of up to 15 gasoline convenience stores in the SE MI metropolitan region
  • Awarded District Manager of the Quarter for revenue and controls performance
Education
BBA: Business Management 1994 Eastern Michigan University, Ypsilanti, MI, USA

Graduated Cum Laude with a minor in Marketing

Associate of Science: Business Management 1992 Monroe County Community College, Monroe, MI, USA

Graduated Cum Laude

Affiliations

Society of Independent Gasoline Marketers Association

Past President of the Marathon Jobber Advisory Council

Board Member of the P66 and Clark Jobber Advisory Council

St. Francis of Assisi Parish Member

Awards

Eagle Scout - Boy Scouts of America

Vigil Honor - Order of the Arrow

Arrowmen of the Year

National Honors Society

Personal Interests

Athletic Competition | Water Sports | Camping | Outdoorsman

This resume is created in 7 minutes.
Professional Summary
Exceptional leader talented at communication,  programming and organization. Technically-savvy with outstanding relationship building, training and presentation skills. 
Skills
  • Strong verbal communication
  • Conflict resolution
  • Powerful negotiation
  • Critical thinking
  • Time management
  • Rapid order processing
  • Thrives under pressure
  • Cash handling
  • Exceptional customer service
  • Customer-focused
  • Positive and optimistic
  • People-oriented
  • Self-motivated
  • Team leadership
  • Project management
  • Budgeting and finance
  • Project planning
  • Attention to detail
  • Executive presentation development
  • Fast learner
  • Microsoft Office
  • Personable and friendly
Work History
Intern 04/2013 to 05/2013
Edmond Parks and Recreation Edmond, OK
  • Worked directly with the Administrative Assistant to reorganize city boards filing system.
  • Answered and quickly redirected calls.
  • Managed office supplies, vendors, organization and upkeep.
  • Gained essential knowledge of recreational field.
Farmer's Market Manager 05/2013 to 11/2013
Edmond Parks and Recreation Edmond, OK
  • Maintained friendly and professional customer interactions.
  • Communicated with vendors to identify and resolve outstanding payments.
  • Streamlined weekly reporting information entry for efficient record keeping purposes.
  • Entered financial data into the company accounting database to be verified and reconciled.
  • Planned and executed events and marketing programs.
  • Described product to customers and accurately explained details and care of merchandise.
  • Politely assisted customers in person and via telephone.
Bartender 10/2013 to Current
AMF Boulevard Lanes Edmond, OK
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Described product to customers and accurately explained details and care of merchandise.
  • Provided an elevated customer experience to generate a loyal clientèle.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Assisted customers with food selection, inquiries and order customization requests.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Sports Department Intern 01/2014 to 04/2014
YMCA of Great Oklahoma City Edmond, OK
  • Gained essential knowledge of the Sports Department, and dealing with children and parents.
  • Consistently met daily class attendance goals.
  • Filed paperwork and organized computer-based information.
  • Screened all visitors and directed them to the correct employee or office.
  • Completed data entry, tracked resumes and maintained the applicant tracking system.
  • Assisted with event planning, including associated travel and logistical arrangements.
  • Organized all new hire, coaches and temporary paperwork.
  • Maintained a clean reception area, including lounge and associated areas.
Education
Bachelor of Science: Kinesiology Outdoor and Community Recreation May 2014 University of Central Oklahoma - Edmond, OK
Affiliations
  • Member, Edmond Visual Arts Commission Board (2013-2014)
  • Member and Philanthropy Chair/ Treasurer, Delta Zeta Sorority (2009-2013)
  • President, University of Central Oklahoma Bowling Club (2012-2014)
  • Member, Outdoor Community Recreation Club (2012-2014)