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Summary

Currently pursuing a Bachelor's degree in Business. I have had fair experience interacting with people in several workplaces. Highly ambitious with background in sales, management, marketing, and customer service. I am eager to develop more skills, and add experience towards my personal goals. 

Skills
  • Bilingual (English and Spanish)
  • Team Leadership
  • Mathematical Aptitude
  • Proficient in Microsoft Office
  • Administrative Assistant
  • Inventory Management
  • Innovative
  • Analytical Thinking 
Work History
Server, 07/2017 to Current
Mint Leaf IndianPasadena, CA
  • Demonstrated genuine hospitality while greeting and establishing rapport with guests.
  • Maintained complete knowledge of restaurant menu, including daily specials.
  • Developed and maintained positive working relationships with others to reach business goals.
  • Assisted in cashiering and Point of Sale (POS) system procedures during busy hours.
Supervisor, 07/2015 to 06/2017
APS Valet Co.Pasadena, CA
  • Worked for several locations that provided Valet parking.
  • Worked directly with clients and guest to achieve satisfaction and commitment.
  • Trained new staff.
  • Successfully managed staff activities so all the work was complete on time.
Marketing Assistant, 08/2013 to 06/2015
General Medical ClinicLos Angeles, CA
  • Interaction with customers over the phone, email, occasionally in person.
  • Directed and coordinated marketing activities and policies to promote products and services.
  • Strong leader of customer support staff.
  • Updated customer calls from start to finish in an accurate and timely manner.
  • Promptly responded to inquiries and requests from prospective customers.
This resume is created in 7 minutes.
Summary
  • 7 years in E-Sports
  • 2 Years playing 
  • 5 Years in Management Roles
Highlights
  • Adaptable
  • Task Oriented
  • Leader
  • Energetic
 
  • Organized
  • Out going
  • Operations Management
  • Customer Specialist
Accomplishments
  • Competitive Soccer Captain as a Freshman (2009-2010).
  • Top Sales person at Bestbuy 3rd week on the job (2011-12).
  • General Manager for Salvo HQ (2013-2013).
  • E-Sports Manager and Marketing Assistant for Clan Lucky Strike (2013-2014)


Experience
November 2016
to
January 2017
Aware Gaming N/A, N/A Upper Management
Helped the Owner and General Manager do day to day tasks. Also got into contact with potiential sponsors.
Left the company due to lack of communication and missing in action for weeks at a time.
January 2014
to
March 2014
Clan Lucky Strike N/A, N/A E-Sports Director/ Marketing Assistant

E-Sports Director/ Marketing Assistant to the Owner. Made sure our Call of Duty team had everything they needed. Also made sure were were producing all the right content we needed. Did small day to day tasks for the owner and met every deadline that was given.

Left the company due to having spent too much time in E-Sports and not enough time on school work. Took a one and a half year hiatus from E-Sports.
December 2013
to
December 2013
SalvoHQ N/A, N/A General Manager

General Manager for SalvoHQ. Built a proposal deck from scratch for the company to pesent to potiential investors and or sponsors. Sought out streaming talent, a Call of Duty team, and also made sure the day to day operations were running smoothly. Clan Lucky Strike sought to buy out our company and roster. Made the switch over middle of Decemeber.

August 2013
to
November 2013
Excellence LLC N/A, N/A Call of Duty Manager
Kept up with the Call of Duty team for Excellence LLC. Made sure the team was up to par with the code and conduct of the company. Double checked that the team new about tournament updates, rules, regulations and so fourth.
Left the position due to personal issues. The position was quickly filled on good terms.
September 2011
to
January 2012
BestBuy Memphis , TN Sale Associate Tasked with selling merchandise to various customers. Knowledgable with all equipment we had on the floor. Also tasked with restocking and reevaulating sales. Was the number 1 sales person at our location 3rd week on the job. Seasonal job due to being in high school.
Education
2013
Christin Brother Highschool Memphis, TN, United States High School Diploma

Soccer Captain from 2009-2012

2018
University of Memphis Memphis, TN, United States Bachelor of Arts: Criminal Justice

Currently have 3 years completed at the University of Memphis. Currently enrolled in the Police Academy.

Kappa Alpha Order Alumni
-Social Chair Committee
-Recruitment Committee
-Risk Management Committee
-Philanthrophy Committee
-New Member Education Committee
This resume is created in 7 minutes.
Professional Summary
I am a passionate and empathetic counselor and educator that has 10+ years working with children and adults in various capacities. My patience and adaptability make it possible for me to work well with clients and team members under diverse circumstances.
Skills
  • Verbal and personal communication skills
  • Organization and prioritization skills
  • Participation in community events
  • Attentive to detail and accuracy
  • Social media savvy 
  • Empower creativity in people and situations
  • Promote a healthy and balanced lifestyle
  • Maintain a positive attitude
  • Culturally sensitive
  • Self motivated  
Work History
Marketing Assistant, 09/2013 to Current
Ocean First Swim School Boulder, Co
  • Collaborate with non-profit for partnerships and strategies.
  • Co-create, market, and run annual, bi-annual, seasonal, and monthly successful programs.
  • Produce a monthly newsletter and engage clientele through social media.
  • Help plan and prepare work events to connect with our community and like-minded businesses.
  • Work to uphold our part in being a Certified B-Corporation, Blue Certified, and partner with Eco-cycle.
Administrator, 09/2013 to Current
Ocean First Swim School Boulder, Co
  • Maintain a smooth system of scheduling, payments, and fielding calls for the business.
  • Uphold a communicative relationship between parents/guardians, fellow employees, and management to maintain a positive environment.
Lead Swim Instructor and Marine, 09/2013 to Current
Ocean First Swim School
  • Mindfully teach an engaging and effective swim program using Swim School International (SSI) training.
  • Connect with parents and caregivers about behavioral, emotional, and physical work to increase children's improvement.
  • Ability to identify curriculum strengths and errors, demonstrate proper swim techniques, and assess parents to understand progress of swimmers.
  • Experience in teaching groups of children an engaging and interactive marine science curriculum.

Counseling Intern, 09/2015 to 11/2016
Mountain Vision Therapy Jamestown, Co
  • Involved in conducting a pilot study using movement, Mindfulness Based Repatterning (MMBR), and audio visual entrainment (AVE) to reduce PTSD symptomology after a natural disaster.
  • Collaborated in writing an IRB research proposal and generated relevant surveys.
  • Recorded client information on a weekly basis.
  • Administered and evaluated assessments, including BAI, TSI-2, CAPS-V.
  • Provided individual MMBR and movement based sessions.
  • Developed goal- oriented psychoeducational and activity therapy to help clients learn to connect to their body, mind, and spiritual sense.
  • Skilled in movement based and nature based therapy with clients.

Counseling Intern, 11/2014 to 01/2015
Imagine! Core Boulder, Co
  • Assistant adaptive yoga teacher for adults with intellectual disabilities.
  • Milieu therapy with clients within the program.

Counseling Intern, 08/2014 to 12/2014
Grief Support Network Boulder, Co
  • Assist in facilitation of sacred monthly gatherings for members and newcomers.
  • Marketing, outreach, and promotional work with the community for partnerships with GSN and fundraising events.

Yoga Instructor, 03/2013 to 06/2013
Pure Light Yoga High Point, NC
  • Instructed classes with a focus on vinyasa flow and gentle yoga styles.
  • Created sequences to fit the class description and requests.
  • Tailored the style to assist the level of the students involved in each class.
  • Helped plan and prepare studio events such as our summer solstice yoga practice.

Education
Master of Arts: Transpersonal Counseling, May 2016
Naropa University - Boulder, Colorado
Transpersonal Counseling Transpersonal Counseling Focus in creating a unique opportunity for clients to get in touch with their authentic selves and the nature that surrounds them. Translating interpersonal skills to meet the needs of different personality types and ages.
Bachelor of Arts: Psychology Criminal Justice, May 2011
The University of North Carolina - Charlotte, North Carolina

Major: Psychology

Minor: Criminal Justice

Associations and Certifications

Psi Chi Charlotte Chapter 2010 

American Counseling Association 2012 

Naropa Student Group Creator 2012

Yoga Certification Asheville Yoga Center 2013

Swim School International Certified Swim Instructor 2013

Eco cycle trained 2015

CPR and First Aid Certification- React Right 2016

Volunteer Activities

*Lead current staff yoga *Volunteer yoga instructor for Hanuman Festival, Boulder, CO *Planned and led Yoga in the Park in Charlotte, NC *Volunteer yoga instructor for Grassroots Festival, NC biannually *Volunteer for "I Can Bike" organization (I can Shine)  *Volunteer in Safe house in Charlotte, NC *Volunteer with Cross Mission Group 

Experiences

Traveled to Berlin in 2009 to discover German history

Lived in Costa Rica in 2012 to reconnect to myself and nature

Journeyed to Colorado in 2013 to pursue a passion for helping others while taking full advantage of this beautiful state

Passionate about yoga, swimming, rock climbing, hiking, and music

This resume is created in 7 minutes.
Summary

Senior management professional with more than 12 years of progressively responsible roles in channel marketing, brand activation, and sales. Talented and well-versed in developing and implementing marketing strategies. Offering a comprehensive background in the development and execution of strategic communication plans to drive member acquisition, retention and reactivation. Quick ability to build strategic relationships with cross-functional teams and partners.

Bilingual - Spanish and English. 

Highlights
  • Customer Relationship Management
  • Account Management
  • Channel Marketing Strategy
  • Go-to-Market Strategy
  • Product Knowledge & Placement
  • Market Research
  • Brand Management
  • New Product Launch
  • Consumer Insights 
  • Market Trend Analysis
  • Competitor & Trend Analysis
  • Brand Activation
  • Sales & Marketing Plans
  • Marketing Communications
  • Team Building
  • Interpersonal & Communication Skills
Experience
Independent Sales Representative - Colombia
March 2015 to Current
Rebull International Corp. Bogotá, Colombia

Manage growth solutions for customers within the Colombian home improvement industry. Influence trade strategies by driving product commercialization through distribution, pricing, and merchandising to provide product shelf visibility. Meet challenges in an evolving Marketplace through sales and brand activation for a wide product portfolio, increasing market penetration for Hunter Fan, Spectrum, Household Essentials, United Solutions, and Apache Mills. Increase effectiveness of sales and customer service teams by facilitating product training and promoting product placement.

Accomplishments: 

  • Increased business volume by 30% in the mass merchant channel.
  • Successfully partnered with Sodimac, the largest home retailer, to position branding and product placement for Hunter Fan Company.
Senior Sales Manager
July 2012 to May 2013
Newell Brands - GRACO Bogotá, Colombia

Led Baby business product line and determined profitability targets and create Brand strategies and product roadmaps for Latin America. Introduced new ideas in collaboration with Consumer Insights and Product Management for Brand activation and category innovation. Aided in recommending SKU assortment priorities and synergies across customers and brands.

Accomplishments: 

  • Achieved 80% forecast accuracy, enabling the ability to maintain lower inventory levels and high rotation for the Chinese and Mexican SKU programs.
  • Delivered 20% annual sales growth through category management, in-store visibility, and shopper marketing.
Senior Channel Manager
January 2010 to June 2012
Newell Brands - GRACO Bogotá, Colombia - Atlanta, GA

Partnered with leadership team to develop channel-specific solutions to expand penetration and profitability. Balanced selling tools, product, price, service & availability needs for all potential down channel customers. Executed marketing plans, marketing calendars, and promotional programming for each channel. Ensured timely and on-budget development of all marketing programs, merchandising updates, and collateral materials.

Accomplishments: 

  • Executed cross-functional implementation of digital marketing, education, public relations, and social media programs, including the launch of a new company website.
  • Led the integrated marketing plan relaunching the Graco brand in the Brazilian market, achieving projected revenue of $8 million within three years.
  • Implemented Go-to-Market plan, brand strategies, geographic expansion, product portfolio management, market development and pricing strategies for Wal-Mart and PriceSmart in Latin America.
  • Assisted manufacturer in compliance with Brazilian government product safety regulations.
  • Monitored new launch and marketing program performance and measured ROI for future enhancements.
  • Managed full life cycle product launch including profit and loss, packaging, logos, artwork, literature, user manuals and POP displays.
Channel Manager
May 2008 to December 2009
Newell Brands - GRACO Weston, FL

Managed brand strategies and marketing for the company's Baby business product line in Latin America. Supervised customer service operations, trade marketing initiatives, branding and communication, forecasting, demand planning and pricing strategies.

Accomplishments: 

  • Executed a comprehensive strategic marketing programs for the mass merchant distribution channel for Wal-Mart and Sam's Mexico key accounts.
  • Grew the distribution expansion of all channels and customers translating to $18 million (USD) business.
Sales & Marketing Associate
October 2005 to April 2008
Newell Brands - GRACO Exton, PA

Built and maintained relationships with clients and key personnel. Alerted the sales team to opportunities for further sales within key clients. Attended meetings with clients to build account relationships. Developed pricing strategies for all countries and channels.

Accomplishments: 

  • Achieved client relationship targets and KPI's by monitoring profitability and performance of existing products and services.
  • Aligned marketing communications and messaging appealing to local tastes and cultures in each country.
Marketing Assistant
January 2003 to September 2005
Newell Brands - IRWIN TOOLS Coral Gables, FL

Launched regional product training for the sales teams and customers at industry trade shows. Conducted in-country visits to strategic accounts to develop marketing plans and monitor progress. Performed analysis to inform pricing, terms, marketing, and advertising strategies.

Accomplishments: 

  • Launched the first company-wide bi-lingual full-line catalogs and introduced new product lines for Irwin and Bernzomatic hand tool category in Latin America.
  • Devised the "Irwinization" program that enabled placement of planogram displays at traditional hardware stores in Latin America.
Education & Professional Development
Bachelor of Science : Marketing - International Business, 2002 St. John's University New York, NY, United States
Colegio de Estudios Superiores de Administración, 2016 CESA Bogotá, Colombia

Trade Marketing, Category Management, and Shopper Marketing Seminar.