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Career Profile

A 16-year Portfolio Operations Leader who yields upward results and understands how to build a positive atmosphere and a strong self-propelling culture.

Core Strengths
  • Enterprise Portfolio
  • Project Management
  • Organizational Restructure
  • Professional & IT Services
  • Contract & SLA Obligations
  • Staffing and Recruitment 
  • Excellent Interpersonal and Public Speaking Skills
  • Employee Relations
  • Creative and Perceptive
Professional Experience
06/2014 to Current
Operations Manager Canon Inc. (Enterprise Management Division) Long Beach, CA
  • Controlled and appropriated P&L and all financial data to improve profitability and overall financial health for the company.
  • Established organizational restructures and created initiatives that enhanced productivity and culture of the organization.
  • Identified, evaluated and developed operational strategies based on knowledge of company objectives and market trends.
  • Identified inefficiencies and made recommendations for process improvements to meet service level agreements.
  • Developed creative recruiting strategies that met anticipated staffing needs nationally.
  • Mentored, coached and trained team members on a national basis.
  • Conducted presentations for business reviews, communication meetings, and closure of deals with C level executives.
    05/2013 to 06/2014
    District Manager Goodwill Southern California Store & Donation Center Los Angeles, CA
    • Operated store sales, P&L  and distribution operations for 20 store locations.
    • Develop and mentored 50 direct reports by providing leadership through effective retail store visits, objective goals, delegation, & product training.
    • Created a culture within the work environment that exemplified high energy, opportunistic, team-oriented accountability & professionalism.
    • Identified operational processes inefficiencies and recommended necessary improvements.
    • Analyzed and improved performance goals.
    • Created a new leadership development program which started a new career succession plan opened additional labor headcount.
    06/2003 to 02/2013
    Director of Sales Operations BCM Moorpark, CA
    • Accountable for the day-to-day sales & marketing operations for Northern America Regional labor force.
    • Supervised & actively developed district managers & employees by providing leadership through effective objective setting, delegation, & communication.
    • Directed the field marketing teams promoting brand advocacy through public relations opportunities.
    • Conducted formal business reviews & midyear updates to executives at key account headquarters to review business objectives, progress against objectives & recommended actions to exceed goals, etc.
    Education
    Bachelor of Arts: Business Management University of Phoenix Los Angeles, CA, USA

    In Progress

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    Professional Summary

    Seasoned Senior Manager with over 11 years of experience in Supply Chain, Fulfilment planning and Customer Management. Excellent reputation for resolving problems, creating intuitive and innovative Dashboards, improving customer satisfaction, and driving overall operational improvements. Consistently saves costs while increasing profits.

    Skills
    • Strategic leadership
    • Data collection and analysis
    • Business planning
    • Operational Improvement
    • Problem Resolution
    Work History
    • Associate Director, Operations Planning
    • FURLENCO
    • Bengaluru, Karnataka
    • February 2017 to Current
    • Developed and implemented daily operations plans such as delivery routes and employee assignments
    • Controlled business operations by devising and deploying short and long-range strategies to grow profitability by 10%
    • Established and administered annual budget with effective controls to prevent overages, reduce burn rate by 20% and support sustainability objectives
    • Implemented standard operating procedures for continuous improvement
    • Led warehouse improvement initiatives to advance operational efficiencies and increase revenue
    • Evaluated upcoming program plans to forecast expected resource needs
    • AVP - Operations Excellence
    • OVERCART
    • Gurugram, Haryana
    • January 2016 to February 2017
    • Director of 15000 square feet warehouse, shipping 60000 shipments per year
    • Achieved 95% on-time shipment rate
    • Maximized sales by shipping on time and accurately
    • Built motivated warehouse team of 50 well-trained staff
    • Led warehouse improvement initiatives to advance operational efficiencies
    • Optimized efficiencies to lower operational costs
    • Collaborated with third-party vendors to implement new courier allocation system
    • Implemented strategic shipping policies to achieve long and short-term sales targets
    • Standard Operating Procedures - Warehouse management, Inventory, Stock Analysis, Forward and reverse logistics
    • Manager Warehouse Operations
    • GONOISE
    • Gurugram, Haryana
    • August 2015 to November 2015
    • Directed 50 warehouse associates
    • Trained staff on material handling processes to reduce shipping times
    • Forecasted manpower requirements based on daily workload and company targets
    • Developed weekly schedules for 50 warehouse employees
    • Led warehouse improvement initiatives to advance operational efficiencies
    • Assistant Manager - Operations
    • FLIPKART
    • Gurugram, Haryana
    • July 2013 to August 2015
    • Built motivated warehouse team of 700 well-trained staff
    • Trained staff on material handling processes to reduce shipping times
    • Forecasted manpower requirements based on daily workload and company targets
    • Received, stored and shipped goods and materials
    • Verified computations against physical count of stock
    • Developed new process for employee evaluation which resulted in marked performance improvements
    • Recruited, interviewed and hired individuals who would bring passion and dedication to positions at hand
    • Drafted and circulated all WH communication
    • Projects on goods GRN and Outbound Packing which reduced wastage by 50%
    • Head Customer Relations
    • TOPLINK TOYOTA
    • Ranchi, Jharkhand
    • June 2011 to June 2013
    • Handling all complaints at dealership (Sales and service)
    • Taking corrective and procedural actions in Toyota specified standards in all complaints
    • Managing inventory levels in store
    • Generating Purchase Orders for store material
    • Stock count of store inventory
    • Maintaining 5S on shop floor
    • Training programs conducted as per TKM modules
    • Maintaining and improving Customer satisfaction Index (CSI) and Sales satisfaction Index (SSI) scores for dealership
    • To ensure all customer queries are answered in strict timelines
    • Senior Credit Analyst
    • AMERICAN EXPRESS
    • Gurugram, Haryana
    • August 2008 to March 2011
    • Evaluated customer credit data to determine level of risk involved in money lending
    • Accessed credit records to evaluate customer histories
    • Contacted customers to collect outstanding payments on 100 plus accounts daily via one-time or negotiated installment methods
    • Reviewed collection reports to determine status of collections and amounts of outstanding balances
    • As Job Content coach trained 2 batches
    Projects & Achievements
    • Shifted Inventory worth INR 20M to a different warehouse within the city in 7 Days without hampering the day to day delivery operations
    • Oversaw a 25,000 square foot warehouse built up in deadline driven timelines
    • Installation of heavy duty racks in the warehouse tasks included Vendor sourcing, rates negotiation, layout planning, rack design
    • Created an inventory storage area to store 600,000 units using slotted angle racks during Flipkarts 1st Big Billion Days
    • Started Inhouse furniture refurbishment with a current capacity of INR 500,000 per day
    • Drafted Standard Operating Procedures for Inbound, Inventory, Outbound, Returns and Refurbishment functions. Draft implemented company wide
    Education
    • Bachelor Of Engineering - Mechanical
    • Visvesvaraya Technological University
    • Bidar, Karnataka
    • 2007
    • High School Diploma - Physics - Chemistry - Mathematics
    • St. Xavier's School
    • Hazaribagh, JH
    • 2002
    This resume is created in 7 minutes.
    Summary
    Accomplished and passionately driven, organized individual looking to expand and share my years of experience and in-depth knowledge of Account Management, Business Development and Sales.  My exceptional interpersonal skills and determined work ethic have enabled me to thrive in all roles.  The strong relationships and network ties that I have built, cultivated and maintained from my previous positions have helped me succeed in all aspects of life.
    Skills
    • Strategic account development
    • Strong communicator and multi-tasker
    • Comfortable in fast-paced environments
    • Upselling and consultative selling
    • Proven sales track record
    • Attentive to customer and account needs
    • Highly skilled in Microsoft Excel, Office, PowerPoint, Word and Adobe InDesign
    • Netsuite, SPS, GXS, Intertrade, CommerceHub, Intertrade, VendorNet and other logistic/vendor software programs
    • Electronic Data Interchange
    • Big Commerce
    • Zendesk 
    ​​Notable Achievements

    From starting at Cufflinks, Inc. in 2011, I helped take the Online National Sales Rep to hit the first million dollars in wholesale within the year.  Upon taking over the position in 2017, we had grown the accounts another million resulting in approximately 2 million for the Online/E-Commerce category.

     In 2016, after over 4 years of my account experience at Cufflinks, Inc., I was promoted to manage the entire account support team to oversee and assist in the training and execution of all duties and procedures within the support role.

    Experience
    Detail Provisions Co Dallas, TX Operations Manager 08/2018 to Current
    • Assessed, optimized and elevated operations to target current and expected demands
    • Implemented conflict-resolution tactics by cooperating with clients and staff to achieve team objectives
    • Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas
    • Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives
    • Managed daily operations, including supervising multiple team members across 2 e-commerce companies
    • Devised business and technology strategies to create performance metrics, reporting, and analysis systems in support of investigative operations
    Detail Provisions Co Dallas, TX Special Projects Consultant And Customer Support Specialist 02/2018 to 08/2018

    Handled day to day operations with the e-commerce processes and help with customer support. With my vast knowledge in numerous platforms, I oversaw the systematic functions and trained others on the systems used and how they can be used to increase and grow the business.

    Day to day duties included

    • Overseeing the flow of orders from system to system and ensuring the data is correctly integrated
    • Determining Key Performance Indicators to use for sales and growth
    • Analyzing product data and importing into database with updates and new items
    • Handling Customer Support issues and resolving issues in a timely manner
    Cufflinks, Inc Dallas, Texas National Sales Account Manager 01/2017 to 01/2018 Developed and executed annual sales plans and strategies for Online/E-commerce, Catalog, Discounter and Gift territoriesConsistently secured new accounts and grew existing accounts, resulting in just under 2 million in sales revenue within a year- Traveled for trade shows and key account meetings- Planned, created and delivered line sheets and sales presentations- Pulled reports to analyze key factors in customer growth
    - Negotiated and organized proposals for accounts- Worked closely with company executives to identify new business opportunities for short and long-term goals- Recommended products within the 3,000 assortment to customers based on their needs and interests, resulting in increased sales and growth- Over 6 years of experience working with licensed brands and leagues such as NFL, NCAA, MLB, NBA, NHL, Star Wars/Lucasfilm Ltd., DC Comics, Marvel, Disney, Harry Potter, Star Trek/CBS Studios. and Game of Thrones- Monitored market activity, product innovations and competitor activity, and adjusted account sales approach to address latest market trends and developments- Worked one on one with product development and the buying department to communicate the customer needs for executing custom and exclusive/private label projects- Worked closely with accounts to answer customer questions and concerns regarding products, prices and availability
    Cufflinks, Inc. Dallas, Texas Account Executive/Sales Coordinator 08/2011 to 01/2017 - Assisted the entire sales team with wholesale accounts across multiple channels and categories; Department Stores, Online Drop-Ship, Catalog, Jewelry, Menswear, Gift Stores, Custom and Amazon e-commerce accounts- Overall handled the setup of new accounts, paperwork, billing/terms, and introduction to the wholesale division of Cufflinks, inc.- Handled product set up for top accounts, some of which included; Kohl's, Nordstrom, Neiman Marcus, Saks 5th Ave, Lord & Taylor, Hottopic/BoxLunch, ThinkGeek, Belk, JCPenney, Bed Bath and Beyond, Brookstone, Brooks Brothers, HSN and other top retailers- Entered purchased orders, handled RTVs and any account or shipment issues- Communicated with buying teams on purchase order approvals and worked to update or extend start ship and cancel dates (if needed)- Worked with the fulfillment team to ensure all customer routing requirements were met for all accounts and orders- Assisted in creating line sheets for accounts, based on their product needs whether it be item type, price point, brand- Assisted account managers on pulling selling reports and analyzing selling history as well as market trends to propose assortments- Compiled product information for over 3,000 SKUs to have ready and setup for each account based on the requirements- Worked closely with accounts that require EDI to oversee that everything was being handled correctly per the shipping guidelines- Assisted in gathering assortments for Discounter companies to run in specific off-price events.  Helping to provide materials to negotiate pricing for flash sales and ensure the margins were in line- Kept all accounts up to date for any pricing changes or product changes due to licenses/logos- Worked in liaison with account managers, buyers and product development to ensure that custom projects were on schedule and that the product was correctly executed from start to finish- Familiar with regulations related to product testing for Prop 65 and other conformity- Traveled for trade shows; assisted in the setup/breakdown and managed the logistics necessary for operations to run smoothly
    Education
    BBA: Marketing 2007 University of Mississippi, Oxford, MS, United States Kappa Alpha Theta Sorority
    Activities and Honors
    - The Junior League of Dallas - Young Professionals of Texas- Kappa Alpha Theta Sorority Alumni
    This resume is created in 7 minutes.
    Professional Summary
    • Highly effective, productive and successful IT & Telecommunications Manager
    • Skilled project manager with record of on time / within budget performance
    • Ability to serve as Subject Matter Expert (SME) on IT processes and procedures, software development, leadership roles and training
    • Experienced in analyzing resource deployment to achieve optimal utilization
    • Outstanding communication talent with clients, staff, peers and management
    • In depth expertise in Telecommunications, Wireless Networking, Data Center engineering and software development.
    • Software Engineering expertise in backend development with Java, PHP, Spring, Node.js, MongoDb, MySQL and other modern software development platforms
    Skills
    • Project planning and development
    • Procedure development
    • Web-based software engineering
    • High Availability Networks/Disaster Recovery Planning
    • Large computer networks
    • Outside Plant Fiber Optic engineering
    • Telco Central Office Operations
    • Business process re-engineering
    • Software Engineering specializing in Java, Spring, MySql, Postgresql, and other languages
    • Data Center Management Expertise
    • JAVA, Javascript, HTML, CSS
    • Fiber Optic testing and deployment
    • In depth knowledge of RF QAM video deployment, cloud DVR, IP video
    • CISSP (Certified Information Systems Security Professional)
    • FTTH, FTTP, BPON and GPON
    • ROADM, WDM Multiplexing
    Work History
    President 02/2016 to Current
    Tummsmedia, LLC Charleston, SC
    • Engineered and Planned Fiber Optic Infrastructure for private communities in the South Carolina region
    • Developed and reviewed specifications for design and construction of IT security systems
    • Collaborated with leadership to determine software development training needs
    • Collaborated with clients' sales, marketing, and business development teams to launch products on time and within budget
    • Engineered and implemented Access Control as a Service projects for private communities
    • Worked with client leadership and technical personnel conducting training sessions on IT security standards and security improvement plans
    • Wireless mesh network design and engineering
    • DMR mobile radio network engineering and design
    • Diverse fiber route planning and fault tolerance consulting
    Director Of Information Technology 09/2014 to 02/2016
    Auctionata, Inc New York, NY / Berlin, Germany, New York

    Online auction firm; specializes in art, antiques and collectibles; enables auctions with advanced live video streaming technology transmitted real-time, delay free, worldwide.

    • Instrumental in plan and launch of U.S. Operations
    • Designed and implemented IT / live production facilities plan; reduced cost from $1.2M to $250K
    • Wrote maintainable and extensible code in a team environment
    • Stored, retrieved and manipulated data for close analysis of system capabilities
    • Consulted regularly with customers on project status, proposals and technical issues
    • Prepared detailed reports concerning project specifications and activities
    • Provided custom programming for broadcast video infrastructure utilizing Python scripting, automated VLC scripts, and automating h.264 video archival
    • Ensured long-term staff excellence by implementing updated and continuous training initiatives such as online modules, interactive programs and language labs
    • Utilized Linux and open source h.323 gateway software to create worldwide video conferencing network providing access to disparate vendor equipment
    • Integrated WebDam digital asset management platform and refined digital media ingestion processes
    • Implemented method utilizing HTML5 and Javascript for remote audio control allowing control of broadcast audio mix from anywhere in the world
    • Directed software design and development while remaining focused on client needs
    • Interfaced with business analysts, developers and technical support to determine the best requirement specifications
    • Prepared detailed technical design specifications for IT Infrastructure
    • Collaborated with other offices and territories to plan and implement new technology
    • Maintained documentation for all telecommunication systems, including equipment inventory and floor plans
    • Designed, installed and maintained the organization's telephony network
    • Established data security plan
    Service Manager 10/2013 to 09/2014
    Fabrix Systems (Ericsson Cloud DVR) Hicksville, NY / Tel Aviv, New York

    Provides advanced software for cloud storage, computing and network delivery of video applications; delivers “TV Anywhere”;acquired by Ericsson September 12, 2014.

    • Supervised 4 support engineers in providing 24x7x365 reliable network availability
    • Supported and trained staff members to achieve and maintain top client satisfaction.
    • Responsible for operations of 4000+ Redhat Linux servers in a clustered xCat environment geographically dispersed in datacenters in the NY, NJ, CT regions
    • Senior customer facing role routinely interfacing with Senior management and engineering personnel
    • Oversaw the operations and deployment of software testing labs and related infrastructure
    • Implemented large scale migration from Redhat Linux to Centos on live production network
    • Managed video-on-demand technical operations for company's largest customer
    • Achieved 99.9999% reliability uptime; assured customer satisfaction
    • Project leader on major software upgrade; alleviated server storage capacity crisis
    Engineering Consultant 05/2006 to 10/2013
    Verizon Communications, Inc New York, NY
    • Project Leader and SPOC NYC Greater Metro FTTP Central Office Infrastructure build out
    • Provided comprehensive Fiber Optic Service (FiOS) technical support for NYC greater metro region
    • Conducted fiber-to-premise field training for personnel enabling effective installation
    • Designed/implemented process allowing business continuity during landline failure
    • Planned and conducted technical staff trainings per Verizon standards, with emphasis on FIOS and IP Networking, Digital Video Deployment
    • Project manager creating FiOS technical training video; done on time/within budget
    • Developed enhanced 10GB Ethernet testing method to Ethernet standards
    • Project leader for FiOS 100HD channel augmentation, core network upgrades
    • SME for NY Network Operations in FTTP testing, upgrades, and trouble sharpshooting
    • Team leader - OSP operations copper and fiber optic facility maintenance
    • SME - switched ethernet services
    Network Field Operations Manager 11/1996 to 05/2006
    Verizon Communications, Inc New York, NY
    • Trained, motivated, supervised 40 technicians in accomplishing assignments
    • Effectively managed teams in data center new equipment installation maintenance
    • Provided productive leadership goal achievement in unionized environment
    • Selected as member of West Street World Trade Center Restoration Team
    • Provided liaison to federal agencies under auspices of mandated intrusion U.S. Patriot Act provisions
    • Provided guidance on staffing, capital equipment, operation expense requirements
    • Successfully managed, maintained voice and data service to United Nations complex
    • Planned and managed data center upgrades including power, HVAC and all supporting systems.
    Certifications

    Information Security Systems Professional (CISSP), Certified, ISC2 #523317

    Iron Yard - Charleston, SC - Backend Software Engineering

    Accomplishments

    Verizon Awards

    • Ovation Award 2012 for T1 over 4G/LTE project.
    • Ovation Award 2012 for 100 HD Channel FIOS upgrades.
    • Ovation Award 2009 for outstanding performance.
    • Departmental Award 2/05, 6/05, and 12/05 for outstanding performance and customer service.
    • Departmental Award 1/04, and 7/04 for technical assistance on critical optical circuits for NBC and the King of Morocco.
    • Service Recognition Award 2000.