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Courteous Assistant General Manager, adept at balancing multiple tasks and priorities while seamlessly delivering the highest level of customer service. Six years in the hospitality/customer service industry and 9 years in management. Looking for a position in a new field with opportunity for advancement towards a long term career.
Maintain the operational factors of the hotel including accounts receivable/payable. Oversee a team of twenty-five people including the hiring process, payroll, training, and scheduling. Manage the safe, daily deposits, and ordering for all departments. Initially hired as Front Desk Manager and promoted to Assistant General Manager in November of 2018.
Performed concierge services for a 4-star hotel. Monitored the appearance, performance, and scheduling of front desk staff. Promoted strong working relationships with all hotel departments. Handled accounts receivable/payable and fostered relationships with our clients. Proficient with OnQ computer system.
Took steps to meet customer needs and effectively resolve food or service issues. Completed daily paperwork and ordering. Promoted to Assistant Manager after one month of work.
Managed and controlled monthly inventory along with weekly stock ordering. Ability to fullfill multiple orders simultaneously. Prepared schedules for all teammembers, managed the safe, daily deposits, and payroll.
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments with extensive knowledge of retail industries. Energetic, outgoing and driven to reach company goals.
Strong organizational skills
Caring for disabled children and being attentive to their individual needs.Helping the children get transported safely to various schools and programs.
*Currently in training for Class "C" Commercial Drivers License*
I have been involved in several music projects and have played all over New York State and the East Coast. I am proficient in guitar and vocals.
Senior Sales Manager
East Coast SMB Sales
Uber Eats-Launch Team Lead (North Carolina and South Carolina)