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Summary

Courteous Assistant General Manager, adept at balancing multiple tasks and priorities while seamlessly delivering the highest level of customer service. Six years in the hospitality/customer service industry and 9 years in management. Looking for a position in a new field with opportunity for advancement towards a long term career.

Highlights
  • Client relations expert
  • Accounts receivable/payable experience
  • Excellent communication skills
  • Proficient in Microsoft Office
  • Skilled multi-tasker
  • Strong organizational skills
  • Payroll experience
  • CPR Certified
Experience
04/2018 to 03/2020
Assistant General Manager Homewood Suites Corpus Christi , TX

Maintain the operational factors of the hotel including accounts receivable/payable. Oversee a team of twenty-five people including the hiring process, payroll, training, and scheduling. Manage the safe, daily deposits, and ordering for all departments. Initially hired as Front Desk Manager and promoted to Assistant General Manager in November of 2018.

01/2013 to 04/2018
Front Desk Manager Hampton Inn and Suites Pinedale , WY

Performed concierge services for a 4-star hotel. Monitored the appearance, performance, and scheduling of front desk staff. Promoted strong working relationships with all hotel departments. Handled accounts receivable/payable and fostered relationships with our clients. Proficient with OnQ computer system.

02/2012 to 01/2013
Assistant Manager Burger King Tucson , AZ

Took steps to meet customer needs and effectively resolve food or service issues. Completed daily paperwork and ordering. Promoted to Assistant Manager after one month of work.

01/2010 to 02/2012
General Manager Dominos Pizza Tucson , AZ

Managed and controlled monthly inventory along with weekly stock ordering. Ability to fullfill multiple orders simultaneously. Prepared schedules for all teammembers, managed the safe, daily deposits, and payroll.

Education
2012
Business and Human Services Pima Community College Tucson, AZ
2011
High School Diploma Marana High School Marana, AZ

 

 
 
References available upon request.
This resume is created in 7 minutes.
Summary
Innovative executive and marketing professional in a high-volume customer service industry. Desires a high-level position in a professional leadership role or analyst position responsible for technical, analytical assignments such as program evaluation and planning, policy analysis and formulation, systems development, budgeting, planning, management, personnel analysis, technology, vendor partnerships, customer support by analyzing data to create resolutions. 
Skills
  • Leadership Skills
  • Excellent verbal and written communication skills
  • Customer Relations
  • Time Management
  • Training & Development
  • Self Motivated
  • Problem Resolution
  • Analytical Skills
  • Information Technology
  • Proficient PC skills
Experience
Executive Manager/Customer Experiencence Manager, 07/2006 to Current Macy's Sacramento, CA
  • Lead a $15m dollar business overseeing over 70 associates through communication, leadership, inspiring others, company vision, customer centric awareness, customer service resolutions, corporate vision, training and development and exceeding all metrics to include sales, new accounts, engagement results and Net Promoter Score improvement YTD
Staffing Manager, 06/2006 to 06/2007 RHI Robert Half International Sacramento, CA
  • Interview candidates seeking out top talent individuals with desired skill set to help fill business partner needs Generated new business through cold calling business' in the community and making appointments sharing how our firm can help find professional individuals with desired skill sets along with managing business relationship with CEO's, HR's and Executive staff to achieve a cohesive working relationship
  • Strengthened cross-functional initiatives linking candidates to jobs through computer technology to achieve a seamless staffing schedule for Business Partners
Executive manager
  • of 4 different targets in Sacramento Market with responsibilities to include leadership, timely sales planner execution, remodel coordinator, inventory and corporate presentations.
Education and Training
Certificate of Achievement: Fashion Merchandising Butte Community College Oroville, CA, United States
High School Diploma: General Ed USCG Cape NJ, United States General Ed
Life Insurance Orland High School Orland, CA, United States Life Insurance
City of Sacramento Sacramento CA, United States
Skills
Analytical Skills, scheduling appointments, budgets, communication skills, customer relations, HR Services, inventory, Leadership, managing, Market, Merchandising, presentations, processes, sales, sales, Information Technology, scheduling, Self Motivated, staffing, Store Manager, Time Management, innovative.
Committees (include roles, such as chairman, etc.)
Engagement Champion
Customer Experience Champion
New Accounts and Rewards Champion
Training and Development Champion
This resume is created in 7 minutes.
Summary

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments with extensive knowledge of retail industries. Energetic, outgoing and driven to reach company goals.

Skills

Strong organizational skills

  • Active listening skills
  • Seasoned in conflict resolution
  • Energetic work attitude
  • Sharp problem solver
  • Courteous demeanor
  • Top sales performer
  • Inventory control familiarity
  • Shipping and receiving understanding
  • Inbound and outbound callin
Experience
Hollywood Video November 1999 to April 2003 Assistant General Manager
Cortland, NY
Mentored, coached and trained 17-25 team members and reduced turnover by 25%.
Identified inefficiencies and made recommendations for process improvements.
Oversaw and participated in inventory, ordering and receiving product, payroll, customer service, sales promotions, hiring and problem solving.
Camille's Sidewalk Cafe April 2005 to July 2010 Assistant General Manager
Rochester, NY
Oversaw all operations, successfully managed a crew of 25-30 with very little turnover, daily large catering orders, large deposits, food quality, hiring, sales promotions, customer service and problem solving.
Lanpher Transport Inc March 2014 to March 2018 Bus Moniter
Syracuse, NY

Caring for disabled children and being attentive to their individual needs.Helping the children get transported safely to various schools and programs.
 *Currently in training for Class "C" Commercial Drivers License*

Truegreen Lawn Care April 2018 to Current Customer Service Representative
Syracuse, New York
  • Assisted customers with service and product complaints
  • Responsible for solving customer issues in a timely manner and guaranteeing high level of customer service
  • Managed quality communication, customer support and product representation for each client
  • Performed in-depth research to answer more complex questions
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge
  • Reviewed customer data to assess current issues and determine potential solutions
  • Collected customer feedback and recommended procedural or product changes to enhance future service delivery
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance
  • Addressed customer service inquiries quickly and accurately
  • Documented conversations with customers to track requests, problems and solutions
  • Consulted with customers to determine best methods to resolve service and billing issues
  • Reviewed account and service histories to identify trends and issues
  • Escalated customer concerns, store issues and inventory requirements to supervisors
  • Maintained revenue streams by exhausting every option before offering refunds
Education and Training
Mill Creek 1999 High School Diploma: academics Philadelphia, Pennsylvania Also, briefly studied Psychology at Tompkins County Community College. Upon leaving, I accumulated 18 transferrable credits.
Activities and Honors

I have been involved in several music projects and have played all over New York State and the East Coast. I am proficient in guitar and vocals.

This resume is created in 7 minutes.
Education
Bachelor of Science : Entrepreneurship, 2015 Suffolk University Boston, MA, United States of America Minor in Management 
Experience
Senior Sales Manager
November 2019 to Current
Uber Dallas, Texas

Senior Sales Manager

  • H1 2020 Presidents Club Winner (Top performing Senior Sales Manager in the US with an average of 190% attainment).
  • Scaled an inside sales team of 45+ Sellers and 7 Sales Managers in Dallas, TX.
  • Currently, oversee a team of 3 Sales Managers and 29 sellers.
  • Leading and launching our new alcohol product initiative across the US on the merchant acquisition side.
  • Working cross-functionally with Ops and Product to improve both merchant experience and customer experience on our alcohol segment.
  • Actively leading conversations with Enterprise partners across the US for merchant acquisition in the alcohol segment.
  • Worked cross-functionally with Sales Ops creating lead generation models for all current and future alcohol launches.
  • Worked cross-functionally with Finance, Sales Ops, and Ops to create an alcohol quota model.
Sales Manager
July 2018 to November 2019
Uber Eats New York , NY

East Coast SMB Sales

  • Built and managed an inside sales team of 40+ sellers and 6 managers in both New York City and Atlanta.
  • Built and managed a multilingual team focused on strategic Asian accounts, which is now one of the most productive teams in the Eats org.
  • Generated more than $100M+ dollars in revenue, since July 2018.
  • Oversaw sales planning and execution for all densification geos across our US East region.
  • Created successful pieces of training and coaching plans to increase productivity across the East Eats org.
  • Formalized sales process to enhance operations and promote acquisition of new partners.
Account Executive
May 2017 to July 2018
Uber Eats Washington , DC

Uber Eats-Launch Team Lead (North Carolina and South Carolina)

  • Launched Uber Eats in Charlotte, NC; Raleigh, NC; Winston-Salem, NC; Greensboro, NC; High Point, NC, and Charleston, SC.
  • Managed a 3-4 person team throughout our launches in North and South Carolina.
  • Successfully led the sales team to achieve KPI's for Greensboro, Winston-Salem, High Point, Raleigh, and Charleston launches by taking a strategic approach towards restaurant acquisition.
  • Helped design processes for launch on prospecting, onboarding, and account management that made future launches more efficient
  • Built a launch sellers guide, which has helped other sellers be successful when launching/expanding into new cities.
  • Built a 3-tiered pricing strategy, proven to be more efficient towards restaurant acquisition.
  • Generated over $60M in revenue by closing ENT and SMB deals across new markets on the restaurant acquisition side.
Account Representative
August 2016 to May 2017
Uber Eats San Diego, CA
  • Top ten seller globally.
  • Negotiated and closed 130 restaurant deals that generated $20M+ in Gross Bookings.
  • Headed expansion efforts in South San Diego.
  • Responsible for South San Diego becoming the second area in the city to generate the most revenue, despite economically disadvantaged demographics.
  • Developed restaurant promotions to illustrate the value of Uber such as Taco Tuesdays, Pizza Friday, Sunday Football, and Back to School promos.
  • Helped develop a competitor analysis for abetter understanding of Uber's position in the marketplace.
  • Extensive knowledge using Salesforce.
Sales Manager
May 2015 to July 2016
Ale Syndicate Brewers Chicago, IL
  • Lead a 4 person sales team in the expansion of a new brand and drove year over year growth up 35%.
  • Prospected and closed strategic partnerships with Whole Foods, Target, and Marianos leading to 120% year over year growth in the grocery chain segment.
  • Identified cost supply inefficiencies and re-sourced new vendors to reduce cost of packaging materials by 40% and helped the business towards profitability.
  • Identified lack of brand awareness and created the Tasting Program that ultimately generated $50,000 in revenue.
This resume is created in 7 minutes.
Summary
Dedicated Operations Manager and effective leader who excels at using proven methods and cutting-edge technology to successfully cut costs, streamline operations and increase productivity. Equipped with excellent negotiation skills, market insight and business acumen necessary to guide struggling and newly-formed companies to financial success with over ten years of strong progressive experience at enhancing organizational productivity and efficiency by successfully directing, supporting operations, partnering relationships and budgeting to achieve substantial savings while maintaining strategic partnerships to generate essential business opportunities.
Skills
  • Auditing
  • Operation Management
  • Proficient with Microsoft Office Suite
  • Business process
  • Cost Reduction
  • PowerPoint expert
  • Upselling and consultative selling
  • HIPAA trained 
  • Inventory management
  • Negotiation competency
  • Fluent in French
  • Inductive Reasoning
 
  • Employee Relations
  • Human Resources Management
  • Hiring​
  • Work force management
  • New program and promotion implementation
  • Excellent communicator
  • Cost reduction and containment
  • Procedure development 
  • Strong problem solving ability
  • Meticulous attention to detail
  • Problem Sensitivity 
Experience
Citarella New York, NY Floor Manager 06/2018 to Current
  • Coordinate the organization, staffing, and operational activities for the assigned areas of responsibilities.
  • Participate in the development and implementation of goals, objectives, policies, and priorities for finance activities; identify resource needs; recommend and implement policies and procedures.
  • Select, train, motivate, and evaluate personnel; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline and termination procedures.
  • Direct, coordinate, and review the work plan for the accounting programs; meet with the staff to identify and resolve problems; assign work activities and projects; monitor work flow; review and evaluate work products, methods, and procedures.  
  • Review invoices, receipt of deposits, and procedures of recording funds; monitor all financial reports from the general and subsidiary ledgers; assist in reconciliation and summary data reports.
  • Establish and maintain a working environment conducive to positive morale, individual style, quality, creativity, and teamwork. 
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  • Plan, organize, and assign activities of the facility operation function; directly responsible for maintaining positive customer relations and successfully resolving customer complaints and issues.
  • Serve as a confidential point of contact for employees to communicate with management, seek clarification on issues or dilemmas, or report irregularities. 
  • Plan, develop, and provide training and staff development programs, using knowledge of the effectiveness of methods such as classroom training, demonstrations, on-the-job training, meetings,conferences, and workshops.
  • Review operating results, comparing them with established objectives, and take steps to ensure that appropriate measures are taken to correct unsatisfactory results.
  • Work with corporate purchasing staff and department managers to select staffs, establish sales goals, and develop marketing strategies and promotions to maximizes sales.
  • Analyze monthly financial reports, evaluates performance against goals, and institute change as required to improve financial results.
Walmart Old Bridge, NJ Assistant Academy Manager 05/2016 to 05/2018
  • Driver of financial performance in assigned area by ensuring that sales and profit goals are archived and implements plan to correct any discrepancies.
  • Drafted action plans and led meetings with department executives to review project status and proposed changes.
  • Provides supervision and development opportunities for hourly Associates in assigned area by hiring, training, mentoring, assigning duties, evaluating performance, providing recognition, and ensuring diversity awareness.
  • Upholds the Company's Open Door Policy by meeting with Associates and listening to concerns, researching issues, reviewing Company policies and procedures, and providing resolution for Associates, including proactively seeking out Associates comments and concerns by meeting with Associates in their work areas.
  • Demonstrates and communicates solid working knowledge of merchandising products, equipment and procedures.
  • Monitors merchandising timelines and ensure timelines are met for products, fixtures, displays, modulars, layouts, and floorplans.
  • Ensures merchandising operations and Store standards are aligned with Company and Customer expectations.
  • Evaluates and responds to Customer and Associates issues related to advising on, maintaining, procuring, displaying, and presenting merchandise.
  • Educates and train Associates on merchandise planning and improvement processes and monitors Associates implementation of these practices in order to achieve business goals and objectives.
  • Holds associates accountable for completing work within expectations and time requirements.
  • Plans and manages own and others' time, based on business priorities, and follows up to ensure all work requirements are completed in a timely and accurate manner.
  • Identifies and obtains needed to complete projects.
  • Encourages associates to strive for excellence, efficiency, and quality in work practices.
  • Demonstrates creativity and strength in the face of change, obstacles, and adversity.
  • Adapts to competing demands and shifting priorities.
  • Updates knowledge and skills to handle new complexities, and responsibilities.
  • Seeks exposure to new ideas and perspectives.
  • Helps associates adjust the capabilities needed to implement organizational change initiatives.
  • Addresses customer questions and concerns regarding products, prices and availability.
Walmart Old Bridge, NJ Asset Protection Manager 01/2014 to 05/2016
  • Provider of supervision and development, internal and external investigations, crowd management, OSHA compliance training and responsibilities and applying them in executing business processes and practices.
  • Control unexplained loss of merchandise and improve profitability by identifying and communicating performance goals and objective; building accountability for policy and procedures; measuring adherence to loss prevention policies and procedures; reviewing variance inventory reports; conducting operational and preinventory reviews; gathering data, auditing results and monitoring deficiency trends; identifying improvement opportunities; communicating and working with Sr.
  • Managers and associates to determine corrections needed to inventory controls and influencing the implementation and execution of control corrections; and teaching managers and associates operational controls in multiple stores.
  • Coordinate, complete, and oversee job-related activities and assignments for asset protection by developing and maintaining relationships with key stakeholders; support plans and initiatives to meet customer and business needs; identifying and communicating goals and objectives; building accountability for and measuring progress in achieving results; identifying and addressing improvement opportunities; and demonstrating adaptability and promoting continuous learning.
  • Detect, deter, investigates, and resolve violations of company policies and criminal activities by investigating alleged fraud and other alleged illegal activities; conducting investigations relating to the operations and policies of the company; obtaining evidence, taking statements, writing case report, and providing court testimony, as needed; and participating in collaborative efforts with other investigations.
  • Resolve conflict regarding employee relations investigations, diversity and inclusion, harassment, progressive discipline and hostile work environment by supporting and utilizing the Open Door Policy.
  • Monitor safety and risk controls within the facility by ensuring an effective safety program is in place; supervising the safety team; observing work practices and providing training to associates on accident prevention techniques; communicating plans to minimize accidents; and overseeing reviews and implementing plans to improve safety.
  • Verified details of transactions, including funds received and total account balances.
  • Planned and executed operational audits of various business areas using risk-based audit methodology.
  • Verified that company controls were in compliance with established policies by auditing stores and warehouses. 
  • Completed regulatory, pre-implementation and risk-based audits to achieve business objectives.

Accomplishments: Successfully made shrink target for FY'15, '16 reducing shrink by 300,000 and 150,000 dollars respectively. Managed a very productive Asset Protection Associates team closing out over 400 external cases number 1 across two markets for two consecutive years. Successfully interrogated and closed out 16 internal cases each year 5 more while on a multi assignment recovering over 30,000 dollars of company assets. Planned and successfully executed two Black Friday Events cutting this year expenses by more than 40% for third party security and police officers.

Walgreens Rx Bound Brook, NJ Assistant Store Manager 01/2006 to 01/2014
  • Recruit, train and supervise store team leaders and cashiers.
  • Foster an environment in which guests enjoy high levels of service and employees are motivated to deliver top performance.
  • Manage front-end operations to ensure friendly and efficient transactions at checkout.
  • Won "Service Excellence Award" for instrumental role in driving records high sales increase, propelling store to improve ranking by promoting private brand in "Compare and Save" Reduced Staff turn over by 10% in 2008, benchmarking a record-setting improvement in staff retention due to the success of employee-development and morale-building programs.
  • Ensure the swift resolution of customer issues to preserve customer loyalty while complying with company policies.
  • Served on a special taskforce charged with turning around under-performing stores.
  • Trained CSRs and managers in 5 struggling stores, and contributed to significant improvements in guest satisfaction and sales.
  • Human Resources, Conflicts, Time and Operations Management Initiated "Bedside Delivery" which resulted in top 10% of sales across the region.
Grocer Team Leader 01/2004 to 01/2006
  • Publix - Wellington Advanced to increasingly responsible positions, culminating with management role with oversight of the Grocery Department.
  • Directed employees and manage sales, inventory, merchandising and cost controls.
  • Met and exceed all sales targets despite increase competition presented by the opening of two new local grocery stores.
  • Introduced new training programs that enhanced employee performance and help built a motivated workforce.
  • Trained store-level stock clerks on safe stocking techniques.
Education and Training
Bachelor of Science: Business Administration 2020 Caldwell University, Caldwell, NJ Business Administration
Associate of Arts: General Studies 2010 Palm Beach State College, Lake Worth, FL General Studies
Certifications
Wicklander Certified
NYC Food Safety Certified