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Summary
To obtain a bus monitor position in which I can effectively create and maintain friendly relationships with students, while upholding an authorative stance.
Skills
  • Perform well in high-demand, fast-paced environments
  • Motivated team player
  • Excellent communication skills
  • Results-oriented
  • Superior organization skills
Experience
Packager/Scanner 10/2016 to 03/2017 Amazon San Marcos, TX Scan shipping manifest, check for accuracy and send to shipping department.
Housekeeping Technician 10/2015 to 10/2016 St David's North Austin Medical Center Austin, TX
  • Clean and sanitize patient rooms and restrooms
  • Sweep, mop, dust, and dispose of trash
Mail Clerk 03/2016 to 10/2016 Scan Mailboxes Solutions LLC Austin, TX Categorize mail by zip codes, print manifest for delivery drivers, scan and check for accuracy, email customers and reroute or discard/destroy undelivered mail.
Pricing Team Associate 11/2014 to 01/2015 Target Austin, TX Change merchandise pricing labels for clearance items.
Busser, Host and Prep cook 09/2013 to 12/2014 Olive Garden Austin, TX
  • Prepared and cooked food to restaurant standards
  • Greeted and seated guests providing friendly customer service
  • Ensured that the dinning room, lobby and service areas were clean, stocked
Customer service 01/2009 to 12/2012 HEB Austin, TX
  • Responsible for inventory management and ensured all plan-o-grams were properly set and current through audits
  • Conducted shelf edge sanitation; ensured ad, price, and item sign accuracy,
  • Handled all forms of cash, check m and credit card payments and monitored for check fraud
Education and Training
High School Diploma: General Studies Connecticut State School West Hartford, CT
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Summary
Dynamic management professional with multifaceted expertise that combines progressive thinking, a strong business background, and high-impact communication skills. Results-driven leader known for an unparalleled work ethic, dependability, optimism, and resiliency. Extremely competitive person committed to achieving organizational goals ethically. Dedicated to maximizing profits by promoting exceptional employee morale, adding organizational value, creating a winning atmosphere, and celebrating success as a team.
Skills
  • GERS and Genesis (BI Tool used for reporting)
  • Strategic and Operational Improvement
  • Inventory Movement
  • Great Plains
  • RF Scanner
  • Account Reconciliations, Accounts Payable, 
  • Morale & Team Building
  • Policy Development & Administration
  • SAP POS Software
  • Quality Control/ Audit Controls
Experience
CSR Dec 2017 to Current
Chime Solutions Morrow, GA
  • Performed in-depth research to answer more complex questions.
    Provided accurate and appropriate information in response to customer inquiries.
  • Demonstrated mastery of customer service call script within specified timeframes. 
  • Developed effective relationships with all call center departments through clear communication. 
  • Led a team of customer service representatives to increase service center profitability.



Inventory Ops Manager ...................................................... Jan 2011 to Oct 2017
Paradies Lagardere Atlanta, GA
  • Manage a staff of ten people as well as a Team Lead to execute daily inventory flow for all locations.
  • Provided Buyers and Planners with analytical and operational support to optimize buying processes through the maintenance of merchandising transactions (PO's, Item set up's, Price changes, A/P invoicing and Receiving).
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  • Maintained the overall organization of merchandise information throughout the enterprise Served as a liaison, both internally and externally, for vendor and product changes.
  • Work closely with IT, Accounting, Merchandising teams, as well as the US, Canadian and Caribbean locations.
  • Train on multiple merchandise lines, and maintain the daily work for General Merchandise, Convenience and Brands.
  • Responsible for leading day to day data entry activities to ensure transactions are maintained in an effective, up to date, and accurate manner.
  • Meeting the daily turnarounds of 72 hours.
  • Price changes and recommendations to Merchandising Team to ensure items would scan correctly at the POS.
  • Oversee Inventory NOF for the company during the yearly inventory processes.
  • Making the needed physical inventory adjustments to ensure locations got credit for the actual counts.
  • Manage Invoice issues that may cause Accounts Payable not be able to pay.
  • Maintain cost in the system by way COSTM.
  • Inventory Committee to improve on managing current process to aid in completing inventories in a shorter window.
  • Maintain timekeeping/ payroll for staff using ADP and Empower.
  • Inter-store transfers Manuel process
Pricing and Promotions Manager .................... Feb 2007 to Sep 2011
The Paradies Shops Atlanta, GA
  • Managed all price changes for the company.
  • Corrected functionality issues with store register items.
  • Worked with IT on polling issues to ensure sales posted correctly.
  • Processed EDI in the system for Books, Magazines and Snacks.
  • Took inbound calls from airports locations.
Merchandise Database Administrator Jun 2003 to Feb 2007
The Paradies Shops Atlanta, GA
  • Help implement the GERS system.
  • Created the item Database.
  • Trained all Managers, Assistant Mangers, Buyers and Assistant Buyers on how to use GERS.
  • Maintained the OTB for the Buyers.
  • Traveled to location to train location managers on receiving processes.
  • Took inbound calls from airports locations.
Jr Staff Accountant Jan 2000 to Jun 2003
THE PARADIES SHOPS Atlanta, GA
  • Inter-store transfers Manuel process.
  • Made GL entries in Anita to inventory accounts.
  • Maintained the OTB for the Buyers.
  • Visited locations to oversee inventory counts.
  • Processed needed inventory adjustments after inventory counts in locations.
Operations Manager ........................... Sep 1999 to Nov 2000
OfficeMax Roswell, GA
  • Managed a team of 45 employees.
  • Performed duties of both the Hiring Manager and Training Manager.
  • Maintained the store safe funds on a daily basis as the Cash Office Manager.
  • Set Store Planograms.
  • Maintained employee time using the Kronos system.
  • Processed all sales of Furniture Max, and Electronic insurance purchases.
  • Motivated the sales team to sell product insurance plans by providing incentives in addition to commission.
  • Run final payroll files and update record keeping system.
Activities and Honors
  • Paradies Manager of the Year (2011)
  • Honored by 100 Black Women of DeKalb in Motivational SpeaKing
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Professional Summary
25+ years experience in office and field settings performing high level customer service in law enforcement, financial, and non-profit environments.  Proven administrative acumen and continual process improvement work.  
Core Qualifications
  • Microsoft Office programs
  • Customer service (internal and external)
  • Training of new and existing staff
  • Process improvement through evaluation and research
  • High volume customer contact
  • Deadline conscious work flow 
  • Team focused methods for improvement of all job aspects
Experience
Animal Services Representative, 10/2016 to Current County of San Diego
  • Provides courteous, high quality service to members of the public and volunteers by personally responding to requests for service or making appropriate referral.
  • Welcomes customers, determines reason for visits, and directs customers appropriately.
  • Assists customers and completes animal related processes in resolving animal related issues (i.e.
  • impounds, relinquishments, euthanasia, adoptions, license renewals, new license sales, trap rentals etc.).
  • Schedules animals for spay/neuter procedures, either in-house or via outsourcing.
  • Responds to high volume of telephone calls utilizing an Integrated Voice Recognition (IVR) system.
  • Responds to irate, difficult, and distressed callers, customers, or individuals who have been convicted or are charged with criminal offenses, and elevates calls/inquiries to supervisor when appropriate.
  • Provides clerical support for rabies clinics and special events.
  • Acts as cashier: processes cash, check and credit card transactions; reconciles work at the end of the business day; prepares deposit permit and any shortage and/or overage forms that may be needed; ensures that the office has appropriate types of currency at all times, and cash drawers are prepared for the day's work.
  • Generates owner billings.
  • Collects and disseminates information on lost and/or found animals and updates the log books.
  • Arranges for the transfer of out-of-jurisdiction animals.
  • Prepares mail for keying by opening, screening, and coding; prints, processes, and mails license certifications, renewals, delinquents and tags, reconciles One-Stop veterinary logs, and provides training for vet clinics in One-Stop Licensing processes.
  • Operates a vehicle to deliver and pick up materials from other locations and County offices.
Assistant Child Support Officer, 11/2015 to 10/2016 County of San Diego
  • Utilizes the computer system to access and input case data and updates all pertinent information.
  • Collects and verifies information by letter, telephone, fax, computer or interview.
  • Initiates documents and correspondences supporting case actions.
  • Initiates actions, maintains history of actions taken, and monitors payments.
  • Prepares correspondence, reports and legal documents.
  • Initiates legal enforcement action through the preparation and processing of a variety of documents such as orders of examination, property liens, and wage assignments.
  • Initiates, receives, and responds to inquiries concerning cases where custodial or non-custodial parent resides in another state.
  • Performs mathematical computations on child support cases.
  • Provides responsive, high quality service to County employees, representatives of outside agencies and members of the public by providing accurate, complete and up-to-date information, in a courteous, efficient and timely manner.
Animal Control Officer Trainee, 08/2012
  • Patrolled assigned area in an Animal Control vehicle, completing daily work assignments received during briefings at the beginning of shift, or received from dispatcher via 2-way radio, as well as handling situations requiring animal control services which arise and are observed during patrol duty.
  • Impounded dogs-at-large and other sick, stray or wild animals; attempts to locate owners of stray animals in order to reunite them, and checks for valid rabies vaccination certificates and licenses; issues warnings and/or citations to animal owners/custodians found in violation of leash and licensing ordinances or other statutes and regulations concerned with animal control.
  • Investigated reports of animal cruelty.
  • Interviewing witnesses, documenting observed facts, gathering evidence, writing supplemental reports in support of possible criminal charges.
  • Investigated reports of animal bites/scratches of humans and contacts between wild animals and domestic animals; interviews all persons involved in order to obtain essential information concerning the incident; completes mandated rabies paperwork for documentation.
  • Assisted citizens with trapped or otherwise endangered animals and removes and/or impounds such animals; counsels citizens on how to avoid and/or prevent future incidents which could endanger themselves or animals.
  • Acted as a resource person, giving information regarding animal care, animal handling, animal control policies and procedures, County ordinances, State laws, etc., to the public and to office staff.
  • Completed daily activity report detailing the calls handled and services rendered; completes rabies control investigation reports; completes reports detailing incidents and investigations conducted.
06/2012 Orange, CA
Dispatch Services Operator, 08/2011 to 09/2015 Orange, CA
  • Receives verbal or written requests, teletypes or court orders related to the need for Animal Control Services; evaluates the request to determine jurisdiction, legality and completeness of information; determines the importance of requests and prioritizes accordingly; schedules and/or dispatches assignment to employees performing the work.
  • Maintains contact with the employees in the field and other involved parties by radio or telephone.
  • Researches records and provides pertinent information as requested.
  • Assists other public or law enforcement agencies, private agencies and the public by explaining policies, laws and regulations related to assigned service area.
Cash Office Assistant / Pricing Clerk, 03/2010 to 08/2011 Zoological Society San Diego, CA
  • Promoted to Cash Office Assistant in conjunction to pricing clerk.
  • Utilize standard audit procedures regarding credit cards, cash and checks against daily journals.
  • Prepare and secure next day's cash for registers.
  • Report discrepancies of audit to manager and suggest solutions.
  • Check-in orders by verifying carton count and contents according to packing invoice.
  • Price items by creating various tags using WinRetail computer program.
  • Package items safely and in accordance to warehouse storage needs.
  • Package items for transport to stores using packing materials.
  • Able to finish projects in allotted time.
Dispatcher, 03/2008 to 06/2008 Oceanside Police Department Oceanside, CA
  • Received and evaluate requests for police and fire emergency services.
  • Answered routine inquires.
  • Input information into Department of Motor Vehicles database.
  • Operated computer terminals and type accurately.
  • Adjusted quickly to changing situations and priorities.
  • Provided assistance to officers in the field.
Detentions Processing Technician, 04/2005 to 03/2008 San Diego County Sheriff Department Vista, CA
  • Used extreme attention to detail in:.
  • Inputting criminal arrest information, generating an inmate number, bail, and court information.
  • Verifying inmate personal information through booking interview process.
  • Updating court documents in inmate records to reflect new charges, bail, or sentenced time.
  • Preparing documents to allow the inmate to be released from the facility including verification of court documents, dates, and bail information.
  • Releasing inmates from the facility after last interview to verify identification, property, and money release.
  • Cash handling and balancing nightly.
  • Appointed to act as lead clerk in absence of manager.
  • Trained new and existing employees; assessed learning style and adapted training to best fit individual.
Member Service Representative III, 10/2001 to 04/2005 North Island Credit Union Imperial Beach, CA
  • Displayed a high level of member service by completing banking transactions efficiently and problem solving for members.
  • Completed office reports, daily side duties, and supplies to facilitate branch operations.
  • Completed audits of cash drawers and assisted in regulation compliance.
  • Participated in team projects and branch goal achievement.
  • Assisted with new employee training.
  • Member of company Events Committee planning various events throughout the year 2 1.
Education
BA: History California State University San Marcos History Dean's List Spring 2009 Fall 2009
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Professional Profile
Results-focused management professional offering Thirty years of progressive leadership experience. Transforms high-potential staff into outstanding leaders who demonstrate the creativity and savvy that is critical to financial and operational success.
Qualifications
Operations management Strong leader Staff development Customer-oriented Inventory control Full service restaurant Staff training background Supervision and training Staff development talent Skilled negotiator Stable work history Sound judgment Operations management Calm under pressure Adaptable Complex problem solving
Relevant Experience
  • Efficiently operated two high volume restaurants with a combined staff of 120 culinary and restaurant professionals.
  • Played a key role in obtaining restaurant's liquor license and expanding the bar area, thereby increasing overall sales by 20-40% from previous year.
Experience
05/2018 - 08/2019 Bar Manager Fox & Rose Restaurant | Petoskey, MI
  • Kept facility and equipment in good working condition through regular preventive maintenance and repair schedules
  • Identified, investigated and corrected operational issues such as inventory waste or theft to keep business operating at optimal levels
  • Estimated supply requirements based on historical needs and projected business levels by accounting for special local events or sports games
  • Trained workers in every position, including food preparation, money handling and cleaning roles
  • Monitored business levels and realigned team positions to provide optimal coverage for customer demands
  • Assigned tasks and oversaw employees to ensure compliance with food safety procedures and quality control guidelines
  • Developed and implemented strategies to enhance team performance, improve processes and increase efficiency
  • Mentored front of house personnel on company policies customer service techniques and professional communication
  • Championed 100% guest satisfaction by providing excellent dining experience
  • Built sales forecasts and schedules to reflected desired productivity targets
  • Counseled and disciplined staff, addressing issues promptly and providing constructive feedback
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees
07/2016 - 12/2018 General Manager Fitzgeralds Bonita/Bay Harbor | Petoskey, MI
  • Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.
    Scheduled and directed staff in daily work assignments to maximize productivity.
    Efficiently resolved problems or concerns to the satisfaction of all involved parties.
    Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.
    Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
    Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.
    Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.
    Developed and maintained exceptional customer service standards.
    Optimized profits by controlling food, beverage and labor costs on a daily basis.
    Initiated negotiations regarding vendor contracts and kept updated records of contracts.
    Developed and maintained a staff that provided hospitable, professional service while adhering to policies and business initiatives.
12/2013 - 07/2016 GENERAL MANAGER RODES FRESH AND FANCY | Bonita Springs, FL
  • Surpassed revenue goals in four consecutive quarters.
  • Wrote and submitted reports.
  • Directed and supervised staff performance.
  • Over saw the Fish Market, Gift Shop, Pie Department, Kitchen, Restaurant, Bar and Lounge.
  • Weekly Scheduling, Marketing, Inventory control, Purchasing, Hiring, Training Prepared and submitted nightly bank deposits.
  • Managed 52 employees.
  • Monitored security issues and kept shrinkage low.
  • References Jackie Petry .
  • George Greenling .

Kathleen Goodwin

01/2010 - 12/2013 BARTENDER RODES FRESH AND FANCY | Bonita Springs, FL
  • Maintained full knowledge of bar and menu items and made recommendations. Delivered quality food and beverage service to guests in a responsible manner. Prepared mixed drinks; poured wine, beer and nonalcoholic beverages. Opened and closed bar tabs and transferred tabs to dining area. Processed cash, credit card and voucher payments. Maintained bar stocks, replenishing daily as necessary. BARTENDING FOOD SERVICE Reference Contact Kathleen Goodwin
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10/2006 - 05/2009 DOCKMASTER OPERATIONS MANAGER UKSC | Key Largo, FL
    Reduced and controlled expenses by [actions].    
  • Resolved guest complaints.
  • Created repeat business by developing long-term relationships with regular customers.

Surpassed revenue goals in four consecutive quarters.

  • Reference Contact Gerald Creasman
07/2000 - 08/2004 OPERATIONS MANAGER ARIZONA CHARLIES BARS | Las Vegas, NV
  • Developed and maintained a staff that provided hospitable, professional service while adhering to policies and business initiatives.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Counseled and disciplined staff when necessary.
  • Collaborated with the Executive Chef to analyze and approve all food and beverage selections.
  • Initiated negotiations regarding vendor contracts and kept updated records of contracts.
  • Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.
  • Developed and maintained exceptional customer service standards.
  • Ensured proper cleanliness was maintained in all areas of the bar and front of house.
  • Optimized profits by controlling food, beverage and labor costs on a daily basis.
  • Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.
  • Efficiently resolved problems or concerns to the satisfaction of all involved parties.
  • Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.
  • Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.
07/1994 - 02/2000 SALES REPRESENTATIVE SOUTHERN WINE AND SPIRITS | Las Vegas, NV
  • Monitored market conditions, product innovations and competitor activity, and adjusted account sales approach to address latest market developments.
  • Addressed customer questions and concerns regarding products, prices and availability.
  • Developed and expanded existing customer sales by $[Amount] in [Time period].
  • Established [Number] new accounts in only [Number] months through successful client development.
  • Answered customers' questions about products prices, availability, uses and credit terms.

  • Delivered exceptional account service to strengthen customer loyalty.
06/1991 - 08/1994 Food/Beverage Manager Arizona Charlies Bars | Las Vegas, NV
  • Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.
  • Scheduled and directed staff in daily work assignments to maximize productivity.
  • Efficiently resolved problems or concerns to the satisfaction of all involved parties.
  • Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.
  • Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.
  • Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.
  • Developed and maintained exceptional customer service standards.
  • Ensured proper cleanliness was maintained in all areas of the bar and front of house.
  • Optimized profits by controlling food, beverage and labor costs on a daily basis.
  • Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
  • Performed checkouts of servers and bartenders to ensure that all tickets were accounted for.
  • Built sales forecasts and schedules to reflected desired productivity targets.
  • Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
  • Collaborated with the Executive Chef to analyze and approve all food and beverage selections.
  • Initiated negotiations regarding vendor contracts and kept updated records of contracts.
  • Developed and maintained a staff that provided hospitable, professional service while adhering to policies and business initiatives.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Worked closely with the chef and cooks to determine menu plans for special events or occasions.
  • Consistently obtained highest rating from the county health department.
06/1988 - 06/1991 Assistant Sports Book Manager Race and Sports Book MGR Afizona Charlies Hotel Casino | Las Vegas, NV
  • Race and Sports Book writer promoted six months later to Supervisor, six months later promoted to Assistant Manager
Education
High School Diploma: Business, Restaurant and Hotel Management
Gary, IN, U.S.A Business, Restaurant and Hotel Management
Skills
approach, Book, strong interpersonal skills, contracts, credit, client, customer service, direction, Staff training, special events, food safety, Hiring, Inventory control, Market, Marketing, meetings, negotiations, negotiator, Operations management, organizational, policies, problem solving, Purchasing, quality, quality control, quality control, sales, Scheduling, servers, Sound, Staff development, Supervisor, supervisory, Supervision, writer
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Profile

Analyst seeking a challenging position in business analytics to help realize short and long term business goals. Proven ability to gather and analyze requirements and translate needs to project teams. Experience with querying data using SQL on the Google BigQuery platform in conjunction with making reporting visualizations in Tableau and MS Power BI.  I have the intention to join a dual degree graduate program that consists of a Master of Science in Analytics and Master of Business Administration with the hope to become a data scientist in order to leverage big data that would assist in operational and strategic decisions. 

Relevant Skills
  • Google BigQuery Machine Learning
  • Tableau Visualizations
  • Microsoft Power BI Visualization (can provide prior BI report upon request)
  • ArcGIS in Power BI
  • Forecasting at Scale (Machine Learning)
  • Ability to create detailed Power Point presentations (can provide a prior PP upon request)
  • Python (Beginner Level. Taking public online classes)
  • SQL
  • MS Excel (VLOOKUP, IF Statements, Nested IF statements, Pivot Tables, COUNTIFS, merging separate sources of raw data, Pivot Table Graphs, concatenate)
  • Multiple regression analysis in Excel
  • Yardi Voyager Expert
  • Bilingual (English-Spanish)
  • R
Professional Experience
August 2018
to
Current
The Home Depot Atlanta, GA Business Analyst
  • Querying large sets of data in Google Big Query. Provided insight and visibility into product offerings and quotes by creating visualizations in Tableau. Automated Tableau reporting and provided ad hoc reports when asked upon
  • Lead a vendor rebate program which provided $60k in funds back to Home Depot over the course of two months
  • Responsible for week over week reporting (by querying data and visualizing it in Tableau) for all of QuoteCenter
  • Developed a forecasting methodology in R. Scaled the forecasting across 300 unique categories of products. Collaborated with the CFO of QuoteCenter to develop plan dollar targets
  • Developed a product cost change tool that tracked the change of over 300k unique products
  • Imported, exported and manipulated large data sets in multi-million-row databases under tight deadlines which were then presented in Tableau depending upon the project
April 2018
to
Current
FirstKey Homes Marietta, GA Pricing Analyst
  • Analyzed pricing requirements, researched market conditions and coordinated an effective pricing response for the West coast portfolio (7,947 homes, 9 markets)
  • Built a logistic regression that predicted the optimal rent price a home should be
  • Participated in strategy meetings, developed visuals(PowerPoint/Power BI) for management presentations
  • Maximizing revenue growth by managing occupancy, turnover, availability, days on market, retention, lease expiration curves, and other key metrics while driving renewal and replacement rent growth
November 2017
to
April 2018
FirstKey Homes Marietta, GA Data Visualization Specialist/Maintenance Coordinator
  • Properly directed inbound call in phone queues to improve call flow. Provided accurate and appropriate information in response to customer inquires. 
  • Conducted weekly work order reporting via Power BI and  Excel summarizing the number of work orders received for all 25 regional markets. 
  • Summarized reports for all inbound and outbound calls for leasing agents, regional operating managers, and property managers. 
Professional Value Offered

Pricing Analyst (FirstKey Homes) 

  • Increased the margin within my regions, researched competitor pricing, and developed unique projects to assist sales in each region.
  • As the pricing analyst for the West coast portfolio (7,947 homes), I assisted in increasing leasing velocity/occupancy to our highly anticipated Houston and Dallas market, while stabilizing troubled assets in Phoenix to lessen days on market.   
  • Developed a logistic regression model to forecast a range of potential rent depending on seasonality using weights for the given season.
  • Provided service and support to the regional leasing agents and regional operations managers with routine reports that enabled good business decision making.
  • Portfolio consisted of $1.6B in assets across 9 markets. Current average occupancy of portfolio was 93.4% up from March 2018 levels of 77.8%

Data Visualization Specialist (First Key Homes)

  • Created and maintained a dashboard to track weekly work order intake via Power BI. Reports served all 25 regional maintenance managers and were presented to the Vice President of Construction/Maintenance. 
  • Built Key Performance Indicator (KPI) illustrating each markets performance and their ability to react and close out work orders.
  • Developed reports to highlight high priority and emergency work orders older than 24 hours, resulting in a faster turn around time by 50%. 
  • Reduced regular work order turnaround times by providing visual tools in Power BI and Excel by illustrating where there was needed operational improvements.

 


Education
2019
Georgia State University Atlanta, GA-Senior BBA: Accounting

Coursework in Business Management, Economics, International Business, Finance, Accounting, and Statistics. CPA eligible once graduated and plans to pursue a dual graduate degree program that consists of a Master of Science in Analytics and a Master in Business Administration. 3.33 GPA. 112 credit hours completed. Class of Fall 2019.

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Highlights
  • Organized
  • Detail-oriented
  • Great multi-tasker
  • Strong communication skills  
  • Dependable and reliable                                 
  • Cheerful and energetic
  • Fostering experience
  • Strong work ethic
Accomplishments
  • Supervised groups of up to 20 children from 3-5 years of age.                                                                                                                                                                                                              Received “Certificate of Appreciation”  2015                                                                                                                                                                                                                         Worked with special needs children, including those with learning disabilities, mental challenges and physical impairments. .
Experience
02/2016 to Current
Cashier / Pricing Giant Plymouth Mtng, pa
Assessed customer needs and responded to questions. 
Clean and straighten work area.
Bagged merchandise by following standard procedures. 
Organized register supplies.
Worked with customer service to resolve issues.
Operated cash register with proficiency.
Provided professional and courteous service at all times.
                         
11/2013 to 06/2015
Program Aide CDI Head Start Norristown, PA

Created daily lesson plans for activities.

Physically and verbally interacted with children throughout the day.

Made nutritious snacks and meals for 20 children.

Established and maintained a safe play environment for the children.

Managed classroom of 20 children ages 3 to 5.

Monitored supply and material inventory.  

Maintained a safe, clean and constantly supervised play environment

  
11/2011 to 07/2013
Shift Manager Wawa Trooper, PA
Answered customers questions and addressed problems and complaints in person and via phone.
Cleaned and straightened the store.                                                .  
Rotated stock to maintain freshness. 
Unboxed new merchandise on shipment days.
Processed shipments and maintained organized stock shelves.          
Operated a cash register to process cash, check and credit card transactions.
Delivered excellent customer service by greeting and assisting each customer.
Education
2009
High School Diploma: Health science Norristown area high school Norristown , PA, Montgomery County
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Professional Overview
     I am an accomplished, driven, and educated professional with experience in management and customer service. I pride myself in my ability to help others and foresee their needs. I would like to hold a position in which I am better able to serve people and apply the skills I learned from my educational background. In my undergraduate program I acquired analytical, communication, interpersonal, leadership, & research skills – coupled with computer literacy and cross-cultural understanding. It is with great certainty that I will succeed in an environment that relies on the skills I possess.
Core Qualifications
  • Excellent people skills
  • Strong problem solving skills
  • Management and leadership skills
  • Cash handling and customer service skills
  • Store remodeling experience including resets and revisions
  • Experience in inventory control
  • Experience in pricing accuracy.
Education
2017
Ashford University San Diego, CA, United States Bachelor of Arts: Sociology
Nuview Bridge Early College High School Nuevo, CA, United States High School Diploma
Experience
October 2018
to
Current
Casino Morongo Cabazon, CA Winners Club Rep
  • Cultivated strong value-added relationships with customers by delivering product knowledge to drive business development.
  • Documented conversations with customers in player software to track requests, problems and solutions offered.
  • Maintained customer loyalty by delivering fast, friendly and knowledgeable service for routine questions and service complaints.
  • Excelled in exceeding daily players card  goals.
  • Reviewed account and service histories to identify trends and unaddressed issues.
  • Communicated with supervisors to escalate customer concerns, store issues and inventory requirements.
October 2017
to
June 2018
Petco Hemet, CA Merchandise Ops Leader
  • Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
  • Addressed customer service inquiries quickly and accurately.
  • Received, evaluated and scanned in all new inventory, updated the computer database and proactively resolved any variances.
  • Provided product shipment delivery quality control, eliminating downtime to maximize revenue.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Helped customers update accounts, sign up for new services and take advantage of special offers.
  • Read weekly sales inserts and tracked changing prices to remain up-to-date on store promotions.
  • Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Maximized customer satisfaction by assisting customers complete purchases, locate items and sign up for rewards programs.
July 2016
to
April 2017
Acosta Sales and Marketing March Air Force Base, CA Retail Merchandiser Lead
  • Offered exceptional customer service to differentiate and promote the company brand.
  • Completed floor replenishment to guarantee size availability and promote customer satisfaction.
  • Maintained visually appealing and effective displays for the entire store.
  • Recruited, hired, developed and retained retail talent for the company.
  • Collaborated with suppliers to determine strategies for improving sales and profit.
  • Determined project schedules and maintained timeline with proactive adjustments to workflow.
  • Assessed the department, ensuring that it looked clean and inviting at all times and checked that store shelves were adequately and properly stocked
  • Distributed daily tasks to the appropriate employees and checked to ensure that all duties were completed within expected time frames.  
  • Analyzed the store's inventory and ordered merchandise and products when stock levels were low. 
  • Built and maintained effective relationships with peers and upper management.
  • Built and installed fixtures to match schematic designs.
  • Reshelved product with speed and efficiency to minimize disturbance to store operations.
  • Adjusted shelves, bins, racks and temporary displays to match provided plans.
  • Applied skills to complete new store builds, full store resets and specific department updates.


March 2015
to
February 2016
Petco Animal Supplies Riverside, CA Inventory and Pricing Department Manager
  • Provide leadership & coaching to associates throughout the store
  • Ensure 100% pricing accuracy in the store through tactical follow through
  • Ensure stock levels are maintained and that proper inventory count is in order
  • Manage the proper store opening & closing, which includes safe handling of cash from shift trade and maintaining balanced cash balances
  • Communicated merchandise needs and issues to appropriate supervisors in a timely fashion.
  • Processed shipments and maintained organized stock shelves.
  • Built and maintained effective relationships with peers and upper management.
  • Kept an eye on building premises for loss prevention and security purposes.
  • Offered exceptional customer service to differentiate and promote the company brand.
  • Completed floor replenishment to guarantee size availability and promote customer satisfaction.
  • Maintained visually appealing and effective displays for the entire store.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.
December 2013
to
March 2015
CVS Moreno Valley, CA Supervisor
  • Maintain and coach employees on how to offer excellent customer service throughout the store
  • Follow planograms are updated throughout the store and keep aisled stocked and organized
  • Ensure pricing is accurate and that proper procedures are followed to ensure pricing changes with weekly ads
  • Opening and closing the store duties.
  • Priced clearance items accordingly and moved the merchandise to its proper section of the store.
  • Offered exceptional customer service to differentiate and promote the company brand.
  • Managed quality communication, customer support and product representation for each client.
  • Cross-trained and provided back-up for other customer service representatives when needed.
  • Prevented store losses using awareness, attention to detail and integrity.
  • Applied skills to complete new store builds, full store resets and specific department updates.
  • Built and installed fixtures to match schematic designs.




June 2006
to
July 2011
Walgreens Moreno Valley, CA Beauty Advisor
  • Built and deepened productive and positive customer relationships with high-quality service and a focus on gaining loyalty.
  • Capitalized on upselling opportunities for additional products and services to increase sales numbers.
  • Kept counter and display areas in a clean and neat fashion.
  • Made recommendations of appropriate products to meet customers' individual needs.
  • Accomplished and surpassed sales goals on a regular basis.
  • Adjusted shelves, bins, racks and temporary displays to match provided plans.
  • Applied skills to complete new store builds, full store resets and specific department updates.
This resume is created in 7 minutes.
Summary
Dependable leader bringing management experience and a willingness to take on added responsibility to meet tight deadlines.  Enthusiastic team player with a strong work ethic and advanced complex problem solving skills. 
Highlights
  • Materials handling training
  • Safety-oriented
  • Quality control
  • Self-motivated
  • Initiative to work independently
  • Strategic thinker
  • Effective team player
  • Resolution-oriented
  • Dependable and reliable
Experience
Alamo Drafthouse November 2016 to Current Concierge
New Braunfels, Tx

Prevented store losses using awareness, attention to detail and integrity.  Created new processes and systems for increasing customer service satisfaction. Worked as a team member performing cashier duties, product assistance and cleaning. Expressed appreciation and invited customers to return to the store. Assisted customers with store and product complaints. Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning. Replenished merchandise shelves with items from the stockroom. Organized the store by returning all merchandise to its proper place.

Manpower March 2015 to August 2016 Production Assembler
Seguin, Tx
Trained new operators and implemented new division operator training program to improve retention rates and increase production.
Closely inspected equipment for safety problems, leaks and wear and tear. Coordinated ongoing maintenance and housekeeping of the plant. Communicated effectively with operators and supervisors on a technical level. Maintained current knowledge about the latest operating and maintenance practices with continuing education courses.
JcPenney February 2013 to February 2015 Pricing and Signing Lead/Cashier
Seguin, Tx
Computed sales prices, total purchases and processed payments. Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices. Recommended merchandise based on customer needs. Operated a cash register to process cash, check and credit card transactions. Administered all point of sale opening and closing procedures. Replenished floor stock and processed shipments to ensure product availability for customers.
King Ranger Theater March 2009 to February 2013 Cashier
Seguin, Tx
Assessed customer needs and responded to questions. Cleaned and straightened work area. Issued receipts for purchases and gifts. Organized register supplies. Rotated stock to maintain freshness. Operated cash register with proficiency. Provided professional and courteous service at all times. Worked overtime shifts during busy periods.
Education
Northeast Lakeview College Undeclared Selma, Tx
Seguin High School 2009 High School Diploma Seguin, Tx
This resume is created in 7 minutes.
Professional Summary

Dynamic sale professional with over 25-year experience exceeding customer expectations, team relationship building and delivering high-performing results.

Skill Highlights
  • Multi-tasking management
  • Presentation skills
  • Strong inter-personal skills
  • Results-driven 
  • Detail oriented
  • Contract review
  • Event management
Professional Licenses

Nationwide Mortgage Licensing System (NMLS) 393324:  Mortgage Loan Originator in following states:  TX, CA, KS, SD, MS, MT, WS, FL and UST. 

Technical Skills
Proficiency: Encompass 360, Calyx Point, Byte, Clues, Optimal Blue, AUS systems (DU) Desktop Underwriter and (LP) Loan Prospector, Black Knight.   CRM: Mortgage Coach, Surefire, Top of Minds
Professional Experience
10/2017 to 01/2019
Mortgage Loan Officer Dallas, TX
  • Sales and Marketing
  • Experience with inside and outside sales. 
  • Thorough knowledge of mortgage products and underwriting guidelines; Federal Housing Administration, (FHA) Veterans Administration (VA) and the United States Department of Agriculture (USDA) and Agency, (FNMA and FHLMC) 
  • Analyze credit, income and asset documentation.
  • Advise customers of specific loan products. guidelines and qualification.
  • CRM Pipeline management.
  • Analyze DU/LP loan eligibility assessment results.
  • Negotiate interest rate and pricing with customers. 
  • Address and resolve problems throughout the process and communicate resolution to all parties.
  • Adhere to all federal and state compliance guidelines relative mortgage lending. Closing Disclosure for accuracy (CD).
07/2016 to 09/2017
Pricing Specialist Fairway Independent Mortgage Corporation Carrollton, TX

Processed new rate lock request through Encompass and Optimal Blue, confirming mortgage lock pricing for AOT and Investor locks, QM and Non-QM loan products. Timely management of the lock request queues.  Advised customers of loan product guidelines, resolved lock discrepancy with Investors.  Completed certified training in multi-state First-time Home buyer Programs.

12/2010 to 07/2015
Sr. Loan Officer Mortgage Loan Officer Houston, TX
Experience
Brand Ambassador & Event Coordination

Gems4 Less, Trade Show Director, St. Louis, 2008, Houston, 2011 - 2013

Shane Company Promotions Events Ambassador, 2008

Pfoodman Services, St. Louis, Event Catering 2007 - 2009

Little Soya Company, Brand Ambassador, 2011-2013

Baby Zak, Brand Ambassador, 2011 

Luxury Linens, Brand ambassador, 2012

Fisher Investments, Promotional Event, 2014 

Wedding and Event Coordination, 2015-2016

Ministry work 2015-2016

Major Motion Film, The Informant, casted as "Bar Patron" 2009 

Education
Business & Travel and Tourism Skinner Business College Garden City, NY
This resume is created in 7 minutes.
Summary

Experienced Retail Sales Associate versed in multiple aspects of operating a retail store.

Skills
  • Customer service
  • Pricing
  • Merchandise stocking
  • AS/400 software system
  • Multitasking
  • Operating cash register
  • Product display building
Experience
Parts Man 1 | 10/2018 to Current Waukesha-Pearce Industries Inc. - Corpus Christi, TX
  • Gathered pertinent information to place orders for construction machenery department, customers and mechanics.
  • Reviewed catalogs and computer databases to search and locate correct parts for customer vehicles according to make, model.
  • Examined parts for defects and exchanged defective parts with manufacturer representative to maintain high quality standards and customer satisfaction.
  • Assisted over 30 customers weekly in finding parts for individual needs.
  • Partnered with managers to implement operational enhancements for Ordering, returning and quoting.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Received, examined and reshelved returned parts.
  • Updated accounts with recent information and processed customer payments.
  • Educated customers on service plans, including upgrades.
  • Recommended, selected and helped locate merchandise based on customer needs and desires.
  • Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.
Seasonal Stock Associate/Cashier | 10/2017 to 01/2018 Bath & Body Works - Arlington, TX
  • Surveyed store before opening to ensure product was full on shelves and that the store was clean and presentable for customers.
  • Maintained presentation of displays
  • Checked shelves frequently throughout the day and replenished stock as needed.
  • Blocked and faced all products on shelves and displays to improve appearance and make items easier for the customer to find.
  • Greeted customers upon entering and informed them of current promotions.
  • Answered customer questions, provided store information and escorted them to appropriate areas.
  • Maintained product knowledge and made recommendations to customers based on their needs.
  • Performed cleanup of damaged products using techniques to minimize risk of both customer and employee injury.
  • Processed all sales transactions accurately and in a timely fashion.
  • Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
  • Communicated merchandise needs and issues to appropriate supervisors in a timely fashion.
  • Completed floor sets.
  • Worked with a team to receive deliveries.
  • Operated the cash register to complete customer purchases.


Pricing Clerk | 04/2017 to 10/2017 WinCo - Arlington, TX
  • Arrived early to scan all store displays to ensure accurate signage.
  • Printed and replaced display signage as needed.
  • Utilized AS/400 to complete all regular and sale price changes.
  • Performed twice-daily price changes and put out hundreds of new price tags each day.
  • Made special signs, price tags, and price changes at the request of management.
  • Went to nearby competitor stores to do price comparisons to ensure my store had the best prices.
  • Worked with product vendors to ensure new displays were promptly fitted with appropriate signage.
  • Worked closely with the Receiving Department to make sure all vendor items were being sold at a profit.
  • Communicated by email with regional management.
  • Communicated with department leads to ensure proper signage and price tags within their departments.
  • Maintained an excellent knowledge of product location within the store, and helped customers find what they needed.
  • Did occasional odd jobs at the request of management, such as cleaning windows and scanning out expired product.
  • Worked both within a team and independently as needed.
  • Stayed overtime to complete projects as requested by management




Cashier | 03/2017 to 10/2017 WinCo - Arlington, TX
  • Greeted customers with a smile and offered enthusiastic service.
  • Operated the cash register and handled credit and debit cards, personal checks and cash transactions.
  • Maintained a knowledge of bulk foods and produce PLUs.
  • Demonstrated flexibility by working both part-time and full-time weeks and both early morning and late night shifts depending on the store's needs.
Cashier | 10/2010 to 02/2012 Walmart Neighborhood Market - Arlington, TX
  • Operated checkout line at grocery store.
  • Used knowledge of product location to help customers find items.
  • Stocked picks in grocery department.
  • Stocked and faced health and beauty area.
  • Maintained stock and presentation of impulse buy items.
  • Audited item counts in preparation for 3rd party auditors.
  • Cleaned shelves daily.



This resume is created in 7 minutes.
Leasing Consultant

Experienced leasing consultant in luxury apartment homes with established goals that have generated over $15,000 in monthly revenue. Thorough knowledge of lease terms, specifications and all community polices.

Skills
  • Lease agreement preparation
  • Fair housing policies
  • Yardi Software
  • Relationship building and retention
  • Telephone and email etiquette
  • Tenant issue resolution
  • Sales
  • Real Estate Experience
  • Lead generation
  • Rent collection
  • Leasing reports
  • Lease renewals
  • Tenant screening
  • Rent roll reports
  • Ran weekly reports for rental insurance
  • Showing and leasing of units
  • Teamwork / Collaboration
Professional Experience
Leasing Specialist/Assistant Manager, 06/2018 to 05/2019
Loft 5/JuhlLas Vegas, NV
  • Greeted over 20 prospective tenants per week with exceptional customer service and gained new business reguarly for complex
  • Kept up to date on current inventory available and tracked propsects through a waiting list to ensure quick rental turn around
  • Followed up on prospective leads daily which resulted in closing at least 10 new prospects per week
  • Verified rental insurance ensuring proper documentation was on file to protect the tenant and the property owner
  • Maintained renewal tenants by ensuring their needs were taken care of during their original lease and working with them on their new lease application
  • Invited prospects to fill out an application upon completion of the property tour and notified them on any current lease specials which resulted in an application
  • Advertised available units on Craigslist 3 times through out the day which resulted in a new propspect
  • Created work order requests, and followed up with residents upon completion to make sure that their concerns were met and that the issue has been resolved
  • Collected, completed and processed lease applications, background checks, collected rental deposits and submitted lease files for property manager to review
  • Answered phone calls, emails and responded to questions from prospects quickly and effectively. Created and submitted daily reports on Yardi for leasing activities
  • Inspected all pre-leased apartments prior to resident's scheduled move-in date; coordinated all changes regarding resident move-outs
  • Assisted with monthly resident events
Store Manager, 10/2015 to 12/2016
Lindbergh/Grand Bazaar ShopsLas Vegas, NV
  • Managed six employees, created work schedules according to sales volume and number of employees
  • Handled all payrolls, and booking functions
  • Managed store operations with key-holding responsibilities. opened, and closed store
  • Observed, and coached associates in sales floor techniques
  • Trained employees to maximize performance in customer service, revenue increase, and daily tasks
  • Built and sustained customer-focused store in a fast-paced environment to facilitate a pleasant shopping experience. Conducted store inventories once per quarter, completed daily, and monthly reports
Assistant Manager/Store Manager, 01/2012 to 01/2015
One Monarchy/Town squareLas Vegas, NV
  • Supported manager in performing management functions such as staffing, training, and expanding business plans. Communicated with the support team, and implemented the organization's operational guidelines, standards and policies.
  • Recruited, trained, and supervised a team of seven associates. Handled accounting functions including invoicing, and collections for all incoming and outgoing merchandise.
  • Conducted customer needs assessments to identify preferences, consistently driving store profitability. Completed standard semiannual inventories. Developed relationships with high-end clients to expand contacts, cultivated new business relationships, and expedited sales process.
  • Assured that merchandise, and product placement was arranged in an aesthetically pleasing manner following the corporate model. Planned for upcoming seasons to ensure merchandise flow and maximize sell-through.
Store Manager, 01/2004 to 12/2011
Stash/Planet HollywoodLas Vegas, NV
  • Supervised a staff of seven. Trained staff to deliver outstanding customer service.
  • Interviewed job candidates, and made staffing decisions.
  • Responsible for store's daily operations, high-volume customer service, profit and loss management as well as setting, monitoring, and driving sales goals
  • Ensuring profitability, customer satisfaction, and cost-effective store operations. Responsible for ordering, shipping, and inventory control.
  • Provided customer service, and problem solving. Opening/closing procedures. Merchandising, and store maintenance.
Additional Information

Real Estate Agent- Paradigm Realty 2017- NV

This resume is created in 7 minutes.
Professional Summary

Organized, Independent worker with strong time -management skills. Bilingual self-starter with broad customer service background. Skilled in developing relationship and providing exceptional individualized service. Efficient accurate and detail-oriented Personal Assistant who takes initiative and has an innate drive to succeed. Highly motivated to expand knowledge and skills. Motived pricing Coordinator offering work ethic and positive attitude. High effective in fast-paced work environments.

 

 

 

 

 

 

Skills

      *Self-motivated

     *Strong verbal communication

      *Extremely organized

     *Team leadership skills

     *Highly Organized

*Customer-oriented

*Active listening skills

*Motivated team member

*Flexible

*Quick learner

*Time management

Work History
Food service, 05/2016 to Current
Methodist Hospital 600 Grant Street Gary, IN 46402

*Grill cook for customer.

*Operated a cash register for cash and credit card transactions.

*Pot and pan washer

*Tray Passer

*Make Nourishment ,salads and snacks for patients.

*Stock goods for sales.

Pricing Coordinator, 09/2007 to 05/2016
Meijer

*Stocked and replenished merchandise according to store merchandising layouts.

*Priced merchandise, office work, and also get team member work loads together.

*Cleaned and organized the store, including the checkout desk and display.

*Alerted customers to upcoming sales events and promotions.

*Trained new sales associates each quarter.

*Welcomed customers into the store and helped them locate items.

*Determined customer needs by asking relevant questions and listening actively to the responses.

 

Assistant Manger, 09/2006 to 09/2007
Rainbow 3508 Village Ct Gary, In 46408

*Answered customer telephone calls promptly and in an appropriate manner.

*Supervised and directed all merchandise and shipment processing.

*Maintained established merchandising standards, including window, sales floor and promotional display.

*Operated a cash register for cash ,check and credit cards transactions.

*Priced merchandise, stocked shelves and took inventory of supplies.

*Cleaned and organized the store, including the checkout and displays.

*Completed all point of sales opening and closing procedures , including counting the contents of the cash register.

Education
High School Diploma: 2007
Cornerstone Christian Correspond School - Townsend, Georgia