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Summary
To obtain a bus monitor position in which I can effectively create and maintain friendly relationships with students, while upholding an authorative stance.
Skills
  • Perform well in high-demand, fast-paced environments
  • Motivated team player
  • Excellent communication skills
  • Results-oriented
  • Superior organization skills
Experience
Packager/Scanner 10/2016 to 03/2017 Amazon San Marcos, TX Scan shipping manifest, check for accuracy and send to shipping department.
Housekeeping Technician 10/2015 to 10/2016 St David's North Austin Medical Center Austin, TX
  • Clean and sanitize patient rooms and restrooms
  • Sweep, mop, dust, and dispose of trash
Mail Clerk 03/2016 to 10/2016 Scan Mailboxes Solutions LLC Austin, TX Categorize mail by zip codes, print manifest for delivery drivers, scan and check for accuracy, email customers and reroute or discard/destroy undelivered mail.
Pricing Team Associate 11/2014 to 01/2015 Target Austin, TX Change merchandise pricing labels for clearance items.
Busser, Host and Prep cook 09/2013 to 12/2014 Olive Garden Austin, TX
  • Prepared and cooked food to restaurant standards
  • Greeted and seated guests providing friendly customer service
  • Ensured that the dinning room, lobby and service areas were clean, stocked
Customer service 01/2009 to 12/2012 HEB Austin, TX
  • Responsible for inventory management and ensured all plan-o-grams were properly set and current through audits
  • Conducted shelf edge sanitation; ensured ad, price, and item sign accuracy,
  • Handled all forms of cash, check m and credit card payments and monitored for check fraud
Education and Training
High School Diploma: General Studies Connecticut State School West Hartford, CT
This resume is created in 7 minutes.
Summary
Dynamic management professional with multifaceted expertise that combines progressive thinking, a strong business background, and high-impact communication skills. Results-driven leader known for an unparalleled work ethic, dependability, optimism, and resiliency. Extremely competitive person committed to achieving organizational goals ethically. Dedicated to maximizing profits by promoting exceptional employee morale, adding organizational value, creating a winning atmosphere, and celebrating success as a team.
Skills
  • GERS and Genesis (BI Tool used for reporting)
  • Strategic and Operational Improvement
  • Inventory Movement
  • Great Plains
  • RF Scanner
  • Account Reconciliations, Accounts Payable, 
  • Morale & Team Building
  • Policy Development & Administration
  • SAP POS Software
  • Quality Control/ Audit Controls
Experience
CSR Dec 2017 to Current
Chime Solutions Morrow, GA
  • Performed in-depth research to answer more complex questions.
    Provided accurate and appropriate information in response to customer inquiries.
  • Demonstrated mastery of customer service call script within specified timeframes. 
  • Developed effective relationships with all call center departments through clear communication. 
  • Led a team of customer service representatives to increase service center profitability.



Inventory Ops Manager ...................................................... Jan 2011 to Oct 2017
Paradies Lagardere Atlanta, GA
  • Manage a staff of ten people as well as a Team Lead to execute daily inventory flow for all locations.
  • Provided Buyers and Planners with analytical and operational support to optimize buying processes through the maintenance of merchandising transactions (PO's, Item set up's, Price changes, A/P invoicing and Receiving).
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  • Maintained the overall organization of merchandise information throughout the enterprise Served as a liaison, both internally and externally, for vendor and product changes.
  • Work closely with IT, Accounting, Merchandising teams, as well as the US, Canadian and Caribbean locations.
  • Train on multiple merchandise lines, and maintain the daily work for General Merchandise, Convenience and Brands.
  • Responsible for leading day to day data entry activities to ensure transactions are maintained in an effective, up to date, and accurate manner.
  • Meeting the daily turnarounds of 72 hours.
  • Price changes and recommendations to Merchandising Team to ensure items would scan correctly at the POS.
  • Oversee Inventory NOF for the company during the yearly inventory processes.
  • Making the needed physical inventory adjustments to ensure locations got credit for the actual counts.
  • Manage Invoice issues that may cause Accounts Payable not be able to pay.
  • Maintain cost in the system by way COSTM.
  • Inventory Committee to improve on managing current process to aid in completing inventories in a shorter window.
  • Maintain timekeeping/ payroll for staff using ADP and Empower.
  • Inter-store transfers Manuel process
Pricing and Promotions Manager .................... Feb 2007 to Sep 2011
The Paradies Shops Atlanta, GA
  • Managed all price changes for the company.
  • Corrected functionality issues with store register items.
  • Worked with IT on polling issues to ensure sales posted correctly.
  • Processed EDI in the system for Books, Magazines and Snacks.
  • Took inbound calls from airports locations.
Merchandise Database Administrator Jun 2003 to Feb 2007
The Paradies Shops Atlanta, GA
  • Help implement the GERS system.
  • Created the item Database.
  • Trained all Managers, Assistant Mangers, Buyers and Assistant Buyers on how to use GERS.
  • Maintained the OTB for the Buyers.
  • Traveled to location to train location managers on receiving processes.
  • Took inbound calls from airports locations.
Jr Staff Accountant Jan 2000 to Jun 2003
THE PARADIES SHOPS Atlanta, GA
  • Inter-store transfers Manuel process.
  • Made GL entries in Anita to inventory accounts.
  • Maintained the OTB for the Buyers.
  • Visited locations to oversee inventory counts.
  • Processed needed inventory adjustments after inventory counts in locations.
Operations Manager ........................... Sep 1999 to Nov 2000
OfficeMax Roswell, GA
  • Managed a team of 45 employees.
  • Performed duties of both the Hiring Manager and Training Manager.
  • Maintained the store safe funds on a daily basis as the Cash Office Manager.
  • Set Store Planograms.
  • Maintained employee time using the Kronos system.
  • Processed all sales of Furniture Max, and Electronic insurance purchases.
  • Motivated the sales team to sell product insurance plans by providing incentives in addition to commission.
  • Run final payroll files and update record keeping system.
Activities and Honors
  • Paradies Manager of the Year (2011)
  • Honored by 100 Black Women of DeKalb in Motivational SpeaKing
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Professional Summary
25+ years experience in office and field settings performing high level customer service in law enforcement, financial, and non-profit environments.  Proven administrative acumen and continual process improvement work.  
Core Qualifications
  • Microsoft Office programs
  • Customer service (internal and external)
  • Training of new and existing staff
  • Process improvement through evaluation and research
  • High volume customer contact
  • Deadline conscious work flow 
  • Team focused methods for improvement of all job aspects
Experience
Animal Services Representative, 10/2016 to Current County of San Diego
  • Provides courteous, high quality service to members of the public and volunteers by personally responding to requests for service or making appropriate referral.
  • Welcomes customers, determines reason for visits, and directs customers appropriately.
  • Assists customers and completes animal related processes in resolving animal related issues (i.e.
  • impounds, relinquishments, euthanasia, adoptions, license renewals, new license sales, trap rentals etc.).
  • Schedules animals for spay/neuter procedures, either in-house or via outsourcing.
  • Responds to high volume of telephone calls utilizing an Integrated Voice Recognition (IVR) system.
  • Responds to irate, difficult, and distressed callers, customers, or individuals who have been convicted or are charged with criminal offenses, and elevates calls/inquiries to supervisor when appropriate.
  • Provides clerical support for rabies clinics and special events.
  • Acts as cashier: processes cash, check and credit card transactions; reconciles work at the end of the business day; prepares deposit permit and any shortage and/or overage forms that may be needed; ensures that the office has appropriate types of currency at all times, and cash drawers are prepared for the day's work.
  • Generates owner billings.
  • Collects and disseminates information on lost and/or found animals and updates the log books.
  • Arranges for the transfer of out-of-jurisdiction animals.
  • Prepares mail for keying by opening, screening, and coding; prints, processes, and mails license certifications, renewals, delinquents and tags, reconciles One-Stop veterinary logs, and provides training for vet clinics in One-Stop Licensing processes.
  • Operates a vehicle to deliver and pick up materials from other locations and County offices.
Assistant Child Support Officer, 11/2015 to 10/2016 County of San Diego
  • Utilizes the computer system to access and input case data and updates all pertinent information.
  • Collects and verifies information by letter, telephone, fax, computer or interview.
  • Initiates documents and correspondences supporting case actions.
  • Initiates actions, maintains history of actions taken, and monitors payments.
  • Prepares correspondence, reports and legal documents.
  • Initiates legal enforcement action through the preparation and processing of a variety of documents such as orders of examination, property liens, and wage assignments.
  • Initiates, receives, and responds to inquiries concerning cases where custodial or non-custodial parent resides in another state.
  • Performs mathematical computations on child support cases.
  • Provides responsive, high quality service to County employees, representatives of outside agencies and members of the public by providing accurate, complete and up-to-date information, in a courteous, efficient and timely manner.
Animal Control Officer Trainee, 08/2012
  • Patrolled assigned area in an Animal Control vehicle, completing daily work assignments received during briefings at the beginning of shift, or received from dispatcher via 2-way radio, as well as handling situations requiring animal control services which arise and are observed during patrol duty.
  • Impounded dogs-at-large and other sick, stray or wild animals; attempts to locate owners of stray animals in order to reunite them, and checks for valid rabies vaccination certificates and licenses; issues warnings and/or citations to animal owners/custodians found in violation of leash and licensing ordinances or other statutes and regulations concerned with animal control.
  • Investigated reports of animal cruelty.
  • Interviewing witnesses, documenting observed facts, gathering evidence, writing supplemental reports in support of possible criminal charges.
  • Investigated reports of animal bites/scratches of humans and contacts between wild animals and domestic animals; interviews all persons involved in order to obtain essential information concerning the incident; completes mandated rabies paperwork for documentation.
  • Assisted citizens with trapped or otherwise endangered animals and removes and/or impounds such animals; counsels citizens on how to avoid and/or prevent future incidents which could endanger themselves or animals.
  • Acted as a resource person, giving information regarding animal care, animal handling, animal control policies and procedures, County ordinances, State laws, etc., to the public and to office staff.
  • Completed daily activity report detailing the calls handled and services rendered; completes rabies control investigation reports; completes reports detailing incidents and investigations conducted.
06/2012 Orange, CA
Dispatch Services Operator, 08/2011 to 09/2015 Orange, CA
  • Receives verbal or written requests, teletypes or court orders related to the need for Animal Control Services; evaluates the request to determine jurisdiction, legality and completeness of information; determines the importance of requests and prioritizes accordingly; schedules and/or dispatches assignment to employees performing the work.
  • Maintains contact with the employees in the field and other involved parties by radio or telephone.
  • Researches records and provides pertinent information as requested.
  • Assists other public or law enforcement agencies, private agencies and the public by explaining policies, laws and regulations related to assigned service area.
Cash Office Assistant / Pricing Clerk, 03/2010 to 08/2011 Zoological Society San Diego, CA
  • Promoted to Cash Office Assistant in conjunction to pricing clerk.
  • Utilize standard audit procedures regarding credit cards, cash and checks against daily journals.
  • Prepare and secure next day's cash for registers.
  • Report discrepancies of audit to manager and suggest solutions.
  • Check-in orders by verifying carton count and contents according to packing invoice.
  • Price items by creating various tags using WinRetail computer program.
  • Package items safely and in accordance to warehouse storage needs.
  • Package items for transport to stores using packing materials.
  • Able to finish projects in allotted time.
Dispatcher, 03/2008 to 06/2008 Oceanside Police Department Oceanside, CA
  • Received and evaluate requests for police and fire emergency services.
  • Answered routine inquires.
  • Input information into Department of Motor Vehicles database.
  • Operated computer terminals and type accurately.
  • Adjusted quickly to changing situations and priorities.
  • Provided assistance to officers in the field.
Detentions Processing Technician, 04/2005 to 03/2008 San Diego County Sheriff Department Vista, CA
  • Used extreme attention to detail in:.
  • Inputting criminal arrest information, generating an inmate number, bail, and court information.
  • Verifying inmate personal information through booking interview process.
  • Updating court documents in inmate records to reflect new charges, bail, or sentenced time.
  • Preparing documents to allow the inmate to be released from the facility including verification of court documents, dates, and bail information.
  • Releasing inmates from the facility after last interview to verify identification, property, and money release.
  • Cash handling and balancing nightly.
  • Appointed to act as lead clerk in absence of manager.
  • Trained new and existing employees; assessed learning style and adapted training to best fit individual.
Member Service Representative III, 10/2001 to 04/2005 North Island Credit Union Imperial Beach, CA
  • Displayed a high level of member service by completing banking transactions efficiently and problem solving for members.
  • Completed office reports, daily side duties, and supplies to facilitate branch operations.
  • Completed audits of cash drawers and assisted in regulation compliance.
  • Participated in team projects and branch goal achievement.
  • Assisted with new employee training.
  • Member of company Events Committee planning various events throughout the year 2 1.
Education
BA: History California State University San Marcos History Dean's List Spring 2009 Fall 2009
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Professional Profile
Results-focused management professional offering Thirty years of progressive leadership experience. Transforms high-potential staff into outstanding leaders who demonstrate the creativity and savvy that is critical to financial and operational success.
Qualifications
Operations management Strong leader Staff development Customer-oriented Inventory control Full service restaurant Staff training background Supervision and training Staff development talent Skilled negotiator Stable work history Sound judgment Operations management Calm under pressure Adaptable Complex problem solving
Relevant Experience
  • Efficiently operated two high volume restaurants with a combined staff of 120 culinary and restaurant professionals.
  • Played a key role in obtaining restaurant's liquor license and expanding the bar area, thereby increasing overall sales by 20-40% from previous year.
Experience
05/2018 - 08/2019 Bar Manager Fox & Rose Restaurant | Petoskey, MI
  • Kept facility and equipment in good working condition through regular preventive maintenance and repair schedules
  • Identified, investigated and corrected operational issues such as inventory waste or theft to keep business operating at optimal levels
  • Estimated supply requirements based on historical needs and projected business levels by accounting for special local events or sports games
  • Trained workers in every position, including food preparation, money handling and cleaning roles
  • Monitored business levels and realigned team positions to provide optimal coverage for customer demands
  • Assigned tasks and oversaw employees to ensure compliance with food safety procedures and quality control guidelines
  • Developed and implemented strategies to enhance team performance, improve processes and increase efficiency
  • Mentored front of house personnel on company policies customer service techniques and professional communication
  • Championed 100% guest satisfaction by providing excellent dining experience
  • Built sales forecasts and schedules to reflected desired productivity targets
  • Counseled and disciplined staff, addressing issues promptly and providing constructive feedback
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees
07/2016 - 12/2018 General Manager Fitzgeralds Bonita/Bay Harbor | Petoskey, MI
  • Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.
    Scheduled and directed staff in daily work assignments to maximize productivity.
    Efficiently resolved problems or concerns to the satisfaction of all involved parties.
    Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.
    Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
    Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.
    Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.
    Developed and maintained exceptional customer service standards.
    Optimized profits by controlling food, beverage and labor costs on a daily basis.
    Initiated negotiations regarding vendor contracts and kept updated records of contracts.
    Developed and maintained a staff that provided hospitable, professional service while adhering to policies and business initiatives.
12/2013 - 07/2016 GENERAL MANAGER RODES FRESH AND FANCY | Bonita Springs, FL
  • Surpassed revenue goals in four consecutive quarters.
  • Wrote and submitted reports.
  • Directed and supervised staff performance.
  • Over saw the Fish Market, Gift Shop, Pie Department, Kitchen, Restaurant, Bar and Lounge.
  • Weekly Scheduling, Marketing, Inventory control, Purchasing, Hiring, Training Prepared and submitted nightly bank deposits.
  • Managed 52 employees.
  • Monitored security issues and kept shrinkage low.
  • References Jackie Petry .
  • George Greenling .

Kathleen Goodwin

01/2010 - 12/2013 BARTENDER RODES FRESH AND FANCY | Bonita Springs, FL
  • Maintained full knowledge of bar and menu items and made recommendations. Delivered quality food and beverage service to guests in a responsible manner. Prepared mixed drinks; poured wine, beer and nonalcoholic beverages. Opened and closed bar tabs and transferred tabs to dining area. Processed cash, credit card and voucher payments. Maintained bar stocks, replenishing daily as necessary. BARTENDING FOOD SERVICE Reference Contact Kathleen Goodwin
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10/2006 - 05/2009 DOCKMASTER OPERATIONS MANAGER UKSC | Key Largo, FL
    Reduced and controlled expenses by [actions].    
  • Resolved guest complaints.
  • Created repeat business by developing long-term relationships with regular customers.

Surpassed revenue goals in four consecutive quarters.

  • Reference Contact Gerald Creasman
07/2000 - 08/2004 OPERATIONS MANAGER ARIZONA CHARLIES BARS | Las Vegas, NV
  • Developed and maintained a staff that provided hospitable, professional service while adhering to policies and business initiatives.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Counseled and disciplined staff when necessary.
  • Collaborated with the Executive Chef to analyze and approve all food and beverage selections.
  • Initiated negotiations regarding vendor contracts and kept updated records of contracts.
  • Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.
  • Developed and maintained exceptional customer service standards.
  • Ensured proper cleanliness was maintained in all areas of the bar and front of house.
  • Optimized profits by controlling food, beverage and labor costs on a daily basis.
  • Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.
  • Efficiently resolved problems or concerns to the satisfaction of all involved parties.
  • Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.
  • Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.
07/1994 - 02/2000 SALES REPRESENTATIVE SOUTHERN WINE AND SPIRITS | Las Vegas, NV
  • Monitored market conditions, product innovations and competitor activity, and adjusted account sales approach to address latest market developments.
  • Addressed customer questions and concerns regarding products, prices and availability.
  • Developed and expanded existing customer sales by $[Amount] in [Time period].
  • Established [Number] new accounts in only [Number] months through successful client development.
  • Answered customers' questions about products prices, availability, uses and credit terms.

  • Delivered exceptional account service to strengthen customer loyalty.
06/1991 - 08/1994 Food/Beverage Manager Arizona Charlies Bars | Las Vegas, NV
  • Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.
  • Scheduled and directed staff in daily work assignments to maximize productivity.
  • Efficiently resolved problems or concerns to the satisfaction of all involved parties.
  • Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.
  • Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.
  • Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.
  • Developed and maintained exceptional customer service standards.
  • Ensured proper cleanliness was maintained in all areas of the bar and front of house.
  • Optimized profits by controlling food, beverage and labor costs on a daily basis.
  • Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
  • Performed checkouts of servers and bartenders to ensure that all tickets were accounted for.
  • Built sales forecasts and schedules to reflected desired productivity targets.
  • Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
  • Collaborated with the Executive Chef to analyze and approve all food and beverage selections.
  • Initiated negotiations regarding vendor contracts and kept updated records of contracts.
  • Developed and maintained a staff that provided hospitable, professional service while adhering to policies and business initiatives.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Worked closely with the chef and cooks to determine menu plans for special events or occasions.
  • Consistently obtained highest rating from the county health department.
06/1988 - 06/1991 Assistant Sports Book Manager Race and Sports Book MGR Afizona Charlies Hotel Casino | Las Vegas, NV
  • Race and Sports Book writer promoted six months later to Supervisor, six months later promoted to Assistant Manager
Education
High School Diploma: Business, Restaurant and Hotel Management
Gary, IN, U.S.A Business, Restaurant and Hotel Management
Skills
approach, Book, strong interpersonal skills, contracts, credit, client, customer service, direction, Staff training, special events, food safety, Hiring, Inventory control, Market, Marketing, meetings, negotiations, negotiator, Operations management, organizational, policies, problem solving, Purchasing, quality, quality control, quality control, sales, Scheduling, servers, Sound, Staff development, Supervisor, supervisory, Supervision, writer