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Competitive and Technical Analysis:
Responsible for leading and managing the overall roadmap for Airtel Money and performance of the Airtel Money entity in the region, cascading the group's Airtel Money product strategic direction and priorities; defining, tracking and enforcing ways of working with the objective of achieving the strategic intent and periodic AOP.
Build the Mobile Financial Services (MFS) e-money ecosystem with transactional, business and financial services products ensuring each are planned, have a defined business case, fit with the market objectives of each country, launched in each market to meet business objectives and and defined and maintained life-cycle throughout.
Deliver End-to-End Solutions for the MFS Business Unit requirements and closely working with Marketing (Consumer), Sales (Go To Market), Customer Operation (Include Billing Operation) and others business areas, creating winning proposals and successfully delivering within budget
Build strong collaborative relationships from the Business, Group, local stakeholders and 3rd party organizations to ensure the entire product portfolio is market leading. Track and report systematically on the progress of the projects to internal stakeholders
Oversee the entire product development plan for the newly launched mobile money service and ensure the commercial strategy keeps up with the pace in the local market in Tanzania
Ensure the completion of full system implementation and ensure a proper handover with the solution provider in order to be fully conversant in all technical / IT aspects of the platform
Performing technical operational admin activities pertaining to enterprise applications hosted on webMethods (wM) servers Perform RCA on critical business issues
Support Consultant for patch application, hardware & software upgrades Functional support to the wM applications in terms of resolving service requests.
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Managed and led a team of three Retail Performance Coaches that supported East Coast Home Equity Fulfillment for Retail Bank, Internet Phone Channel and Private Banking. Identified process and procedural improvements, trends, communicated change and partnered with Fulfillment Site Leads in achieving business goals.