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Profile
Multi-lingual experienced Engineering manager/Deputy maintenance manager and Product manager, with excellent interpersonal and project management skills. Action-oriented with strong ability to communicate effectively with technology, executives in an organisation, and business audiences.
Advanced knowledge of EASA PART M and EASA PART 145 and in-depth understanding of continuous airworthiness management & aircraft maintenance technical and operational aspects.
Key Skills
  • Project management
  • Change management
  • Cross-functional team management
  • Staff training and development
  • Skilled negotiator
  • Calm under pressure
  • Work flow planning 
  • Recruitment and training
  • Focus on diverse responsibilities
  • EASA PART M/PART 145 knowledge 
  • Procedure development IT skills.
  • Airworthiness Management System AMS (advanced).
  • AMOS (Advanced).
  • AMASIS (Confirmed).
  • Programming Languages: (SQL, Access, C, C , Objective-C, VBA, python) Advanced.
  • Auto-cad (advanced).
  • Catia V5.
  • Pro-engineer (Advanced).
  • Matlab (Advanced), OS (Win/MacOS/Linux) (Advanced), Office (Advanced) Formation.
  • Procedure development
  • Multi-unit operations management
  • Contract management
  • Systems implementation
  • EASA management experience
  • Troubleshooting and problem solving
  • Natural leader
  • Quality assurance and control
  • Decision-making ability
  • Safety-oriented
Professional Experience
Engineering & Security Manager 02/2014 to Current Airlines Maintenance Company (AMC AVIATION) Paris, France
  • Planning, preparation and launch of aircraft maintenance performed on the MRO sites in accordance with Part 145 and according to customer's work orders or contracts
  • Managing team of 3 professionals 
  • Managing MCC activities
  • Definition of the approved data & procedures necessary for the scope of practice of the MRO
  • Checking that these data are made available in the technical library, amendment management
  • Implementation of corrective actions requested by the Quality Assurance
  • Distribution of client's documents and record keeping
  • Writing and submitting to the authorities the request for exceptional authorizations on behalf of the operators and according to the operator's agreement
Deputy Maintenance Manager 02/2014 to Current Airlines Maintenance Company (AMC AVIATION) Paris, France
  • Ensuring that all maintenance including the correction of defects is performed based on the approved data and the organisation's procedures
  • Implementing corrective actions requested by the Quality Assurance
  • Managing operational ramp activities and line maintenance in external maintenance sites
  • Managing a team of 25 professionals
  • Determination of the cost and pricing of proposals and bids
  • Evaluating and managing sub-contractors and suppliers
  • Deciding and launching of subcontracted work outside AMC as well as checking the compliance of subcontracted work within the organisation
  • The preparation and launch of aircraft maintenance performed in accordance with Part 145 and according to customer's work orders or contracts
  • Ensuring the level of competence, the number and availability of manpower resources
  • Ensuring initial and continuous technical training (maintaining skills and qualifications) and the training schedule
AMS Product Manager 02/2015 to Current Airlines Management and Consulting (AMC AVIATION) Paris
  • Identification of potential markets
  • Developing a plan to optimize return from potential markets
  • Commercial negotiations and sales of ERP AMS
  • Contract negotiations
  • Exhibitions management and attendance
  • Marketing planning and management
  • Managing AMS implementation for new customers
  • Training new customers on the new ERP procedures
  • Management of change
  • Creating customer support platform and hiring a support team
  • Managing customer support 
Deputy Engineering Manager 02/2013 to 02/2014 Airworthiness Management Company (AMC AVIATION) Paris, France
  • Continuous airworthiness management of one A330-300, one B737-500, and  two B747-400 in accordance with EASA PART M
  • Aircraft transition manager for three A320 in Estonia
  • Mid lease inspections (records & physical) of one B737-800 & three A320 on behalf of SMBC
  • Managing the implementation of AMS maintenance pack for our newest clients instead of their old software (AMASIS)
  • Managing the AMS maintenance pack client support
  • Managing support of our Part-145 approved line maintenance facilities at CDG/ORY
Aircraft Transition Manager 02/2012 to 02/2013 Aeroconseil - AKKA Technologies on behalf of AIRBUS SEOT Toulouse, France
  • Complete recovery & delivery of two A340-300 on behalf of Airbus in Rio de Janeiro
  • Complete recovery & delivery of 5 A340-500 on behalf of Airbus in Singapore
  • Complete recovery & delivery of one A340-500 on behalf of Airbus in Bordeaux
Continuous airworthiness management engineer 02/2011 to 02/2012 Airworthiness Management Company AMC Paris, France
  • Complete recovery for two B747-400 & one 737-300
  • Continuous airworthiness management of two A310-300 & three B737-300 in accordance with EASA PART M
  • Elaboration & update of a Maintenance Program for two A310-300
Continuous airworthiness management engineer 02/2010 to 02/2011 Enhance Aero Engineering Paris, France
  • Continuous airworthiness management of seven Embraer ERJ145
  • Phase in of new A/Cs in AMOS software
  • Setting up processes of AD & SB follow up in accordance with EASA PART M
  • Study & analysis of AD (EASA, FAA, ANAC) & SB applicable to Embraer ERJ135/145
  • Integration and initialization of AD & SB into AMOS
Certifications
  • EASA Form 4 holder as Deputy maintenance manager & Engineering manager
  • Approved EASA PART M training
  • Approved EASA PART 145 training
  • Approved B747-400 General familiarization
  • Approved A320 family General familiarization
  • Approved A350 General familiarization
  • Approved Human factors training
  • Approves SMS training
  • Approved CDCCL level 1 & 2 training
  • Approved EWIS training
Languages
English (Fluent, TOEIC score=980), French (Mother tongue), Arabic (Mother tongue), Portuguese
Computer Skills
Airworthiness Management System AMS (advanced), AMOS (Advanced), AMASIS (Confirmed), Programming Languages: SQL, Access, C, C , Objective-C, VBA, python, Office (Advanced)  

Academic Background
Master of Science: Aviation Maintenance 2012 BORDEAUX1 University - IMA Merignac Bordeaux, France

Master in Aviation Maintenance engineering Major in ASA (Avionics Systems & Aviation maintenance).

Aviation maintenance engineering 2010 BORDEAUX1 University - IMA Merignac Bordeaux, France Licence in Aviation maintenance engineering.
Mechanical engineering 2005 Suez Canal University (Egypt) Portsaid, Egypt Mechanical engineering studies.

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Professional Summary
  • Experienced IT leader with over fifteen (15) years of experience in large and complex IT implementations, Systems Modernization, Program & Project Management, Contract & Delivery Management, and application Design & Development using Agile and Waterfall methodologies.
  • Successful execution of over $80 million in projects including Enterprise project implementations at various state, local and federal agencies such as Oracle Customer Care and Billing, Oracle Work and Asset Management, Mobile Workforce Management, Oracle E-business ERP , OBIEE Analytics, Hyperion Planning Implementation for Capital and Operational Budgeting, CGI Advantage ERP, Infor EAM and Mobile applications.
  • Result oriented Program executive with proven ability to implement standards, procedures, and processes to improve business functionality while motivating teams to maximize productivity.
  • Proficiency in Agile Methodologies and PMBOK Methodologies.
  • Sound knowledge of emerging technologies including Digital Transformation, Robotic Process Automation, and Cloud and Mobile Computing.
  • Excellent communication and documentation skills.
Work History
Director, Service Delivery 03/2016 to Current
CGI Fairfax, VA
  • As the Program Manager support O&M as well as modernization of a major portfolio of Federal Agency applications. Managed agile practices and implementations across product teams leading to approx. 15% efficiency and productivity gains.
  • Overseeing 5-year transformations worth 25 million in impact. Key engagements include:
  • Built a 6-person strong Cloud and Security team for CGI Federal customers for Application Portfolio Assessments, Cloud Implementations and Improved Security Posture.
  • Manage transition of Enterprise LMS systems to AWS GovCloud resulting in 35% cost savings.
  • Assessed portfolio application for PaaS (Salesforce and Cloud.gov) and SaaS Solutions, including developing pricing models and flexible technology architecture to support future requirements.
  • Develop security framework for Fed enterprise systems incorporating Fortify scans and other tools leading to 20% reduction in security findings.
  • Managed a cross-matrix team for support of enterprise application portfolio consisting of COTS/custom .
Sr. Manager (Division Manager), Systems Implementation 02/2013 to 02/2016
Washington Suburban Sanitary Commission (WSSC) Laurel, MD


  • Led IT modernization efforts to transform legacy mainframe systems and in-house developed applications to state-of-the-art systems and cloud-based solutions.
  • Managed a team of over 25 resources including Project Managers to implement enterprise systems.  
  • Led teams that Conceptualized and gathered requirements and business process improvement sessions with different business groups (Budgeting, Procurement, Disbursement, Customer Service) to develop RFI and RFP documents. This led to identifying systems and implementation partners.  Evaluated COTS solutions and cloud architectures, implementation vendors and provide technical and managerial input during contract negotiations.
  • Led the implementation of Oracle Work and Asset Management (WAM), for Vertical Assets, Linear Assets, Inventory, Fleet and Building and Grounds to replace legacy, mainframe-based system.
  • Directed project implementation included Oracle WAM, Oracle Mobile Workforce Management (MWM), Riva Modeling, Esri and GeoNexus products to define and implement WSSC's Total Enterprise Asset Management System (TEAMS).
  • Established a rolling implementation schedule to better support product adoption. Implemented Oracle Business Intelligence (OBIEE) for advanced analytics and integrate business intelligence with Business Operations.
  • Conceptualized and drove implementation of mobile application for TEAMS to provide “Store-and-forward” capability and enhanced communication for field technicians.  
  • Led a successful evaluation of the proposed product for Oracle Customer Care and Billing to replace legacy CIS system and conceptualized Proof of Concept with core configurations, rate calculations and interface and architecture definition.
  • Managed the implementations for Oracle R12 (Advanced Procurement, AP, FA, INV, iSupplier, Contracts) and Hyperion Enterprise Financial Planning Suite. Led the teams for Requirements, Business Process Re-engineering, Analysis, Design and Implementation of Enterprise Solutions which included Technology and Application architecture across configurations, RICE (Reports, Interfaces, Conversions, and Enhancements) and infrastructure components.
  • Adopted a hybrid AIM/Agile approach to address dynamic business requirements and still meet aggressive project schedules leading to improved business satisfaction.
  • Developed Statement of Work (SOW) to procure IT systems and services. Streamlined IT Procurement processes for license and vendor service acquisition to reduce overall costs by 15%. 
  • Provided regular milestone updates to the CIO, various Business Unit executive management, and other key stakeholders. 
  • Provided direction and solutions to the Business and IT teams towards achieving key organizational objectives including 25% reduction in cycle time for complex procurement solicitations, 80% improvement in Supplier data quality, improved supplier satisfaction with integrated systems and processes, streamlined managing procurement contracts, 60% reduction in late invoice payments.  
  • Pioneered WSSC's architecture model to extensively leverage various engineered systems like Oracle Exadata, Exalytics, and Exalogic systems. This allowed for a simplified and standardized IT architecture needed to cut costs, streamline and modernize business operations, increase agility, and provide better customer service. 
Sr. Product Manager 05/2011 to 02/2013
CGI Fairfax, VA
  • Led multiple Product improvement initiatives including Manager Self Service functionality on Mobile devices, redesign of the Employee Self Service (ESS) using GWT and third-party integration with Suitcase, Meridian LMS, Kenexa, Brassring, NeoGov.
  • Led concept and prototyping for Advantage HRM 360, cloud-based HRM solution for small to medium-sized agencies.
  • Managed a cross-discipline team of over 15 members for Advantage HRM 3.10. Created work breakdown structures and prepared detailed project plans and documents.
  • Established and directed implementation of project procedures and guidelines for CMMI compliance.
  • Created project performance metrics to report against schedules, scope, resources and budget.
  • Implemented various developments and testing procedures that helped reduce delivery time by 18%.
  • Built ‘Level of Effort' estimates, resource allocation plans and resource smoothing. Planned regressive QA testing of release software across multiple supported platforms and 3rd party products.
  • Managed the conversion of ST Scripts to Automated Scripts reducing the defect retest time by 20%.
  • Experience creating and managing multi-dimensional project work plans with an adaptive resourcing model to deliver to a varied priority delivery model.
  • Led the effort to redesign Employee Self Service (ESS) application to develop a portal-like framework using Google Web Toolkit. Utilized Scrum software development methodology for the redesign effort.
  • Managed the development of a Mobile app using PhoneGap and jQuery Mobile to provide Manager Self Service (MSS) application functionality on mobile devices.
  • Involved with all the aspects of mobile application including framework evaluation, user group meetings, UI design.
  • Set the technology direction, strategy for the product and planning contents for each release. Supported Sales, Delivery, and Marketing organizations to define and promote the product.
  • Developed business cases for future product expansion in conjunction with other ERP Product Managers. Worked with clients, prospects, industry analysts, and industry associations to define, promote and sell the product.

Project Manager /Development Manager 06/2006 to 05/2011
CGI Fairfax, VA
  • Led the largest ever Advantage HRM implementation (35+ million value) throughout its lifecycle at the LA County (LAC). Managed ERP implementations at Iowa State, Orange County, Pima County, and CMIPS implementation for the State of California.
  • Managed a team of over 20 developers, BAs, development leads, DBAs, and CMs located across multiple time zones.
  • Instrumental in setting up Centers of Excellence in Mumbai, India, and Bangalore, India for global delivery. This led to cost reductions of 10-25% and enhanced support and delivery for clients.
  • Provided ongoing project analysis, mitigated “scope creep,” communicated project status, and identified and resolved project issues and constraints.
  • Developed code versioning model utilizing IBM Clearcase to allow for iterative development of baseline and custom software for large and complex projects to shorten the release cycle.

​​

Sr. Solution Architect 06/2004 to 05/2006
Infor (formerly DataStream) Greenville, SC
  • Led development team to develop Databridge 3x developed on Open Source stack for data exchange, update and sharing of information between Infor EAM (formerly DataStream 7i) and other ERP systems.
  • Collaborated with sales, marketing, and support teams to launch DataBridge 3x on time and within budget.

​​

Software Development Lead / Solution Architect 10/2002 to 05/2004
CGI-AMS Fairfax, VA
  • Designed and developed Employee Self Service (ESS) application. Created innovative and intuitive product features for easy user interaction.
  • Coached and mentored 4 new staff members, including conducting performance reviews.

Skills
  • Program and Project Management
  • Successful Project Delivery
  • Cloud-based software solutions and architecture (AWS, Azure, PaaS, SaaS, Engineered Systems)
  • Software design and development using Agile (Scrum, Lean, Kanban, RUP) and Waterfall
  • P&L Management, Budgeting, and Forecasting
  • Strategic planning
  • Change Management
  • ​Proficiency with MS Project Server, SharePoint, MS Visio and MS Office
  • Leading and motivating large teams
  • Product Roadmap Development
  • Building and Leading High Performing Teams
  • Large scale ERP Implementation expertise (Oracle E-Business, CGI Advantage)
  • Vendor and Contract management and Negotiations
  • Product Quality and Client Satisfaction Improvement
  • Extensive experience with high-volume, real-time systems.
  • Broad knowledge of Integration technologies.
Education
Master of Science: Computer Science 2002 Clemson University - Clemson, SC
Bachelor of Science: Computer Science 2000 Maharaja SayajiRao University - Vadodara, India
Key Presentations
  • Planning, Building, and Architecture for an Enterprise WAM system - Oracle Open World,  2015.
  • Developing Enterprise WAM for Utilities - Oracle Utilities User Conference, 2015.
  • Planning Applications using Hyperion Simplified UI – DC Hyperion User conference, 2015.
  • Building Mobile Apps for Government Agencies - MoDev East, 2013.
Certifications
Project Management Professional (PMP), Project Management Institute, 2010.
Training & Conferences

Leadership/Management:

Business Engineering Management Framework (BEMF), CGI, 2017.

  • Agile Leadership, CGI, 2016.
  • Change Management Leadership, CIO Council, 2015.
  • Complex Project Management, Learning Tree, 2014.

Oracle Utilities Training:

  • Oracle Utilities: Customer Care and Billing Overview and functionality.
  • Oracle Utilities: Software Development Kit.
  • Oracle Utilities: Business Intelligence v2.4 Implementation.
  • Oracle Utilities: Mobile Workforce Management Overview and Fundamentals.

Oracle E-business Training:

  • E-Business Suite Financial Management.

Conferences:

  • Oracle Open World, 2015.
  • Oracle Utilities User Group, 2014 and 2015.
Additional Information
US Citizen.

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Professional Summary
Highly effective management professional emphasizing innovation and creativity in solving complex problems. Energetic and results-focused with success in developing and leading diverse teams to achieve outstanding results.
Skills
  • Excellent problem-solving abilities
  • Product templates
  • Brand development
  • Technical specifications creation
  • Excellent communication skills
  • Excellent diagnostic skills
  • Website maintenance
  • Project planning and development
  • Strategic marketing
  • Product marketing specialist
  • Marketing plan development
  • Product Roadmaps
  • Product Messaging
  • Product Life Cycle Management
  • Market and Product Positioning
  • New Product Channels
  • Product Mix
  • Cost reduction strategies
  • Budgeting and forecasting
  • Process improvement
  • Organized
  • Results-oriented
  • New product introductions strategies
Work History
Senior Product Manager, 01/2011 to 08/2014
Motorola Solutions Plantation, Florida
  • Developed and implemented strategies for Motorola Solutions\'s Mission Critical Project 25 Two-Way Radios to optimize product performance across all phases of the product lifecycle, from launch to distribution.
  • Enabled sales teams to communicate product value proposition through developing creative sales tools including top gun presentations, market performance reports, product catalog pages, and product data sheets.
  • Performed thorough market research and competitive analysis to identify alternative vertical markets to target products to; this lead to new feature development, including an enlarged emergency button for APX Mobile radios that is now sold to schools and corrections facilities.
  • Created product positioning and messaging to differentiate solutions in public safety market and expand visibility.
  • Served as focal point for customer input and market intelligence for product improvements and future feature development.
  • Planned new product external launch and release while managing the cross-functional implementation of the plan; this required coordination with customers, engineering, supply chain, marketing, sales, software, and regulatory teams.
  • Represented the Astro Subscriber product team at industry tradeshows such as APCO, IWCE, and IACP.
  • Became Subject Matter Expert for tools used by Product Management organization to set-up and maintain products in databases and ordering systems; this included an IT transformation effort to get off legacy systems and onto new Oracle R12 based solution.

Business Operations, Astro Devices Product Mgt., 08/2014 to 07/2015
Motorola Solutions Plantation, Florida
  • Lead SKU Optimization initiative for Astro Subscriber product team to identify areas for cost savings by removing items from databases and ordering systems that were no longer generating revenue or value for the business.
  • Implemented business strategies to drive sales of features offered on Astro Subscriber radios through solution bundling, changing standard offerings, and creating value-proposition messaging on product data sheets
  • Key contributor from Astro Subscriber Product Team on Project Greenfield, which is a two-phase project to establish a single enterprise resource planning (ERP) system for managing and maintaining Motorola Solutions global business operations
  • Engaged in strategic planning for SaaS offerings and developed value-proposition messaging for sales materials.
  • Created training materials for internal usage including ordering guides, product configuration webinars, and product catalog announcements to enable team to more easily quote and order complex products in various systems.

Product Implementation Manager- North & Latin America, 07/2015 to Current
Motorola Solutions Plantation, Florida
  • Launched new team for Motorola Solutions to support Product Orderability for all solutions sold in North & Latin America; Required creating team mission statement and vision, defining roles & responsibilities, developing team processes and training, recruiting and developing talent, meeting with stakeholders and cross-functional teams to align goals, and manage day to day operations of this critical organization.
  • Oversee day to day operations of Product Implementation Management team including resource allocation and planning, team personnel management, managing program priorities and schedules, and ensuring program milestones are being met.
  • Expanded role in Project Greenfield by participating in critical discussions around requirements, standard, processes, and Go-Live readiness
  • Engage stakeholders regularly to understand portfolio plans, and ensure PIM team is aligned with resources and ability to support programs.
  • Continuously identify opportunities for optimization and streamlining for tools, processes, and communication.

Education
Bachelor of Science: Marketing Communications, 2007
University of Central Florida - Orlando, Florida
MBA: Marketing, 2010
University of Central Florida - Orlando, Florida
Affiliations
  • National Society of Leadership and Success
  • Alpha Xi Delta Sorority
Certifications
  • PMI-PMP (Project Mgt. Professional)
  • PMI-ACP (Agile Certified Professional)

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Core Accomplishments
  • Accepted into a highly selective full stack coding accelerator based on self-taught programming skills
  • Developed a Ruby on Rails app for the HR Tech space, integrating LinkedIn O-auth and mobile responsive page designs with Twitter Bootstrap
  • Presented app to a panel of tech judges and over 250 audience members, resulting in a $10,000 investment offer from Global Governance Advisors (declined)
  • Presented app to an angel investment group in South Florida, leading to an acqui-hire by Fusion Recruiting Labs (accepted)
  • Raised an additional $2 million post acqui-hire from multiple angel investors in face-to-face meetings and phone conferences
  • Fusion Recruiting Labs earned 3x revenue growth year over year: 2017 YTD = $1.5 million
  • Developed channel partnerships with key HR Tech companies, including Indeed.com, Jobs2Careers, ZipRecruiter, CraigsList, Recruitics, and StarPoint
  • Closed hundreds of deals in the SMB space alongside inside sales team, including deals with UPS, DHL, Dart, J.B Hunt, and other household names 
  • Attended law school at night while working full-time as a products liability law clerk
  • Earned highest score on senior legal thesis paper and presentation, discussing negative impact of Federal Export Controls on privately-owned U.S. space technologies
  • Passed the NY Bar Exam upon graduation
Experience
Co-Founder, Product Manager 02/2015 to Current Fusion Recruiting Labs Miami, FL
  • Identified ideal customer profiles by performing market research via cold call and email. Logged all prospecting feedback into an organized matrix.
  • Developed sales decks, internal training materials, product support guides, and customer support loops.
  • Responsible to Board of Directors for hitting revenue and profitability forecasts month-over-month in order to meet contractual quota requirements.
  • Supported sales staff by being present on all critical calls throughout the sales cycle. Prepared flowcharts and other presentations to educate prospective clients on the integration process, facilitating the deal to close.
  • Managed client onboarding through a series of scheduled meetings, ensuring a smooth transition to the new product.
  • Responsible for overseeing all stages of product release lifecycle for three commercial products, including: research, conception, design, alpha, beta, and product release.
Law Clerk 02/2013 to 02/2014 Nova Southeastern University Veterans Law Clinic University Law Clinic Davie, FL
  • Developed trust of veteran clients through professionalism and empathy to solve unique legal challenges facing the South Florida veteran population.
  • Assisted staff attorneys with substantive, procedural, practical, and ethical elements that arise in the direct representation of veterans and/or active military personnel in civil and quasi-criminal matters.
Products Liability Law Clerk 02/2011 to 02/2013 McConnaughhay, Duffy, Coonrod, Pope & Weaver, PA Fort Lauderdale, FL
  • Directly managed client accounts, building personal relationships with adjusters and claims representatives to drive increased case volume for the firm.
  • Worked closely with scientific expert witnesses to translate highly technical language for staff attorneys and incorporated that language into legal arguments.
  • Worked in tandem with client's corporate representatives to ensure synchronized efforts on a case-to-case basis.
  • Performed case evaluation outputted into phase reports in compliance with client's requirements.
Education
Programming Certification: Full Stack Development 2015 Wyncode Academy Miami, FL, USA

An immersive coding accelerator licensed by the Florida Department of Education. The curriculum covers HTML, CSS, Javascript, and Ruby on Rails

J.D.: Internet Law & Intellectual Property 2014 Nova Southeastern University Shepard Broad Law School Davie, FL, USA

Coursework in Litigation

B.A: Political Science and Interdisciplinary Social Science 2008 Florida Atlantic University Boca Raton, FL, USA Political Science and Interdisciplinary Social Science
Skills

Product

• Creating User Story cards in a Kanban system to ensure precision of development efforts

• Product Roadmapping from alpha to release

• Researching to identify products existing in the market to develop SWOT and Competitive Analyses for pre-production validation, instilling confidence in investors, tech teams, and sales teams of product viability

• Designing user flow by preparing clickable wireframes for front-end designers

• Authoring original content, while leveraging digital marketing experience and knowledge of CPC/PPC bidding models to advance company's inbound marketing efforts

Legal

• Collecting and analyzing pleadings and discovery to narrow down legal issues for purposes of initiating relevant legal research

• Performing legal research, inclusive of caselaw, statutes, and secondary sources via WestLaw and Lexis Nexis; Shepardizing all sources to confirm they remain controlling in the jurisdiction

• Drafting Internal Memoranda of Law to inform staff attorneys of their legal options

• Gathering witness testimony to prepare for depositions

• Navigating complex insurance and contract matters