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Strong academic background and experience in business concepts, business research skills and organizational behaviors critical for success in competitive environments. Knowledge of strategies and theories that lead to business process improvement. Able to analyze processes that influence control and management of organization. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success.
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I am a driven, dedicated, highly qualified,
innovative solutions leader who thrives in environments of rapid change, while
always maintaining focus on the customers experience. I have a proven ability to establish rapport
quickly, and then build and fortify strong, lasting, highly engaged customer
relationships. I have a track record of partnering with business units to define and deliver high customer value features, improved
operational efficiency, and create process improvements. I am a superior
communicator, with extensive experience leveraging technical knowledge with
business acumen to foster effective results. I have advanced expertise in
creating strategic road maps, encompassing both business and technology
features. I am adept at managing high-profile clients and large-scale projects, as well as managing muli-level employees.
From a business relationship standpoint, I am able to negotiate agreements, resolve pain points, and ensure satisfaction and retention. From a technical
standpoint, I am adept at assisting clinics while transferring legacy data and systems, migrating
and integrating existing systems, and launching first generation technology
solutions and workflows.
I have over 20 years experience in senior management in supervision and through the level of Director. I have proven results in Business Development, Account
Management, Clinical Process Improvements, and Client Experience Management. Most recently, I propelled a startup Medical IT company to new service lines and substantial growth. This accomplishment coupled with long term achievements has created unique qualifications to bring industry best practices and innovative solutions that benefit the entire organization.
I believe that with all clientele, it is important to first gain a complete understanding of their direction, what they are trying to accomplish with short-term and long-term goals, and what experience is important to their customers, both internal and external. I promote a company's product or service by providing excellent customer experience, creative solution development, and fostering and maintaining strong relationships built on integrity and trust. These qualities define my business development style, and have been the cornerstone to my successes. If your organization seeks customer improvement and innovative solutions, let's have a conversation about what my abilities can do for you.
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In July of 2017, DFT lost both their Director and Manager of Business Development and asked for me to step in and manage the Business Development Representatives as the companies Sales Engineering Manager. I have done this in combination with my Client Experience Management role.
In this role, I prepare and deliver technical presentations that explain products or services to customers and prospective customers, confer with customers and engineers to assess equipment needs and to determine system requirements,
collaborate with sales teams to understand customer requirements and provide sales support, secure and renew orders and arrange delivery; plan and modify services to meet customer needs; help clients solve problems with services,
recommend improved services and workflows to customers showing how changes will lower costs or increase production, and
help in researching and developing new products. I also complete all personnel management needs for a staff of 7, including BDR's, Sales Force Administrator's, and department administrative staff.
Organized the department in accordance with administrative guidelines in order to provide specified clinical staffing services to meet the legal, organizational, and production staff guidelines.
Skillfully developed departmental goals, objectives, standards of performance, policies and procedures.
Recruited, hired, trained and coached on average of 20 new employees per year.
Oversaw payroll, AP, and AR and verified that proper procedures were followed.
Developed and achieved financial and growth goals for emerging department.
Strategically planned and implemented new methodology and solutions to achieve operational goals and targets.
Continually maintained and improved the company's reputation and positive image in the markets served.
Led management staff and supervisors in producing a business plan that focused on all aspects of facility operations, including setting priorities, production thresholds and role creation and refinement.
Supervised and managed the daily activities of a clinical team consisting of up to 100 clinicians, nurses, and support staff.
Researched, introduced, negotiated and implemented new projects and service lines to expand scope of engagement.
Identified process improvements in the day-to-day functioning of the department.
Initiated audit process to evaluate thoroughness of documentation and ensure HIPAA compliance.
Managed and directed fiscal operations, including planning budgets, authorizing expenditures, accounting, establishing service rates and coordinating financial reporting.
Maintained good communication between department heads, executive staff and governing boards by attending board meetings and synchronizing interdepartmental functions.
Created and maintained computerized record management systems to record and process data and generate reports.
Sold and marketed service lines at conferences and clinic locations, often presenting for executive board members and physician groups.
Established staff schedules and assignments based on facility needs and equipment availability.
Interviewed, trained, and mentored Registered Radiologic Technologists.
Assisted physicians in multiple exams and procedures in an Urgent Care setting.
Performed clinical nursing duties including patient intake and health history review, charting, procedure assistance, lab testing, vitals, casting and splinting.
Established and maintained systems that safely met patient and employee needs.
Interpreted and communicated new or revised policies to staff.
Routinely collaborated with department managers to correct problems and improve services.
Skillfully developed departmental goals, objectives, standards of performance, policies and procedures.
Recruited, hired, trained and coached on average of 3 new employees per year.
Interpreted and communicated new or revised policies to staff.
Strategically planned methods to achieve operational goals and targets.
Worked closely with group of spine surgeons to deliver quality x-rays, maintenance of PACS system, and consistent protocols between radiology team.
Sole radiologic technologist for a group of family practitioners. Completed all radiologic exams, assisted medical staff on various nursing duties including labs, EKG\\\\'s, holter monitor placement, patient intake, medication administration and medical records management.
Technical support representative for Cerner Millenium RadNet software. Took incoming phone calls reporting software or function failures. Dialed in remotely to client systems to review code breaks and error messages. Worked closely with engineering to provide solutions to clients to be functional as quickly as possible.
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Merchant/distributor of printing and office paper, packaging, graphic supplies, facilities supplies, and office supplies.
Consultant to distribution and manufacturing nationally and internationally