Public Relations Officer resume examples

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Skillful Public Relations Officer resume

Emily Steinhaus
Professional Summary

Goal-oriented student dedicated to high levels of customer satisfaction and meeting aggressive business goals. Leadership and adaptability with specialized knowledge in Social Media Marketing and Communication.

Education
University Of Arizona - Tucson, AZ | Bachelor of Arts Communication And Information Sciences, Expected in 05/2020
  • University of Arizona Double Major in Communication and Information Sciences with an emphasis in Social Media Marketing
  • Bachelor of Arts Degree Anticipated May 2020
  • Awarded the Arizona Excellence Scholarship
  • 3.0 GPA
  • 4 Semesters of Spanish
  • Member of Delta Gamma
Work History
Community Relations Intern | 05/2019 to 08/2019
Ace Hardware - Foundation - Oak Brook, IL
  • Partnered with Internal departments to coordinate Event Details and created detailed communication to event attendees and volunteers
  • Strengthened Social Media Skills by planning content and creating posts for the Robbie Gould Celebrity Golf Outing on Ace Hardware Instagram and Facebook Channels which grew Instagram impressions 135.7%
  • Worked with a group to create and present Capstone Project to Ace Hardware Executive Team given the prompt of effectively attracting and retaining Generation Z as consumers of Ace Hardware. Individually tasked with how Social Media can be utilized to attract Gen Z
  • Developed team communications and organized information for Event Volunteer meetings.
  • Drafted and edited articles after events to summarize work of Foundation team, Vendors, and Volunteers and better my written communication skills
  • Planned an intern service event at Ann and Robert H Lurie Children's Hospital. Communicated information to attendees, created and organized materials for day of event
Marketing Communications Intern | 06/2018 to 08/2018
AutoPair, Inc. - Chicago, IL
  • Created marketing materials, wrote and delivered public relations pieces, created, developed and implemented internal process documents in a variety of platforms including Sharepoint and Salesforce
  • Drafted engaging, accurate and effective blog posts, infographics, and press releases.
  • Learned how to use and navigate a Joomla CMS with Gantry 5 framework
  • Targeted both offline and online consumers by designing a multi-pronged and comprehensive marketing strategy.
Hostess, Social Media Intern | 05/2018 to 02/2019
Sullivan's Steakhouse - Naperville, IL
  • Proactively prepared for large parties and reservations, anticipating planning and staffing needs allowing for experience with event planning process
  • Created informative and entertaining posts for the client's Facebook and Instagram pages which increased engagements, impressions, and follower counts weekly
  • Analyzed social media campaigns and activities while using HootSuite to ensure effectiveness, making recommendations for enhancement.
Skills
  • Time management
  • Ability to work with a team
  • Organized
  • Creative mindset
  • Skilled in Microsoft, Salesforce, Adobe Creative Cloud, HootSuite, Sprout Social, Raiser's Edge and Social Media software
  • Strong oral and written communication skills
  • Understanding of the latest digital media trends
Affiliations
  • Initiated Member of Delta Gamma Sorority
  • Alpha Sigma Pi - National Honor Society of Leadership and Success 
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Job-winning Public Relations Officer resume

Neha Varshneya
About Me

Experienced SaaS marketing professional and self-proclaimed life enthusiast that understands the value of unwavering customer loyalty and the importance it serves to businesses in garnering lasting relationships. Market-savvy, analytical, and well-coordinated in devising and implementing plans. Demonstrated success in spearheading inbound engine development to help scale high-growth technology organizations. Obsessed with exceeding goals and genuinely invested in the personal and professional development of others.

Get to know me: linkedIn.com/in/nehavarshneya, Twitter: @NehaVarshneya, Instagram: @nehavarshneya

What I'm Known For
  • Tactical team builder with strong background in training and team development (e.g. growing and building marketing teams from the ground up, UBC Sauder School of Business Competition Coach)
  • Strategic approach to implementing, measuring, and optimizing marketing initiatives (e.g. Google Analytics, Google Adwords, LinkedIn Ads, Hubspot, Facebook, Instagram)
  • Highly requested judge and conference speaker (e.g. BizTech Conference, Me Inc. Personal Branding Conference, Imprint Conference, Young Investors Program of Canada Conference, Kill Bill Open-Source San Francisco Conference)
  • Consultative and relationship selling
Professional Experience
01/2018 to Current
Marketing & Public Relations Manager Dooly Vancouver, British Columbia
  • Led Google Ventures Brand Sprint to uncover brand identity and values; used findings to build out our entire website from the ground up (e.g. product page, use case pages, resource library)
  • Monitor metrics such as redirects, click and bounce rates and other KPIs to proactively optimize digital marketing campaigns
  • Plan, implement, and maintain successful SEO strategies
  • Produce innovative and impactful promotional plans and content that support boosts in profits, competitive performance, and market share (e.g. write all blog posts, industry thought leadership pieces, conduct interviews with sales influencers, customer case studies, press releases)
  • Handle all partnership GTM strategies and integration plans (e.g. Outreach Galaxy, SalesLoft App Directory, Skaled Consulting)
  • Research target consumers and potential markets to capitalize on emerging trends to maintain top Sales Enablement and Sales Engagement positions on G2 Crowd
  • Measure and report on marketing campaign performance, gained insights and compare results against goals to identify strengths and weaknesses
01/2016 to 09/2017
Marketing & Growth Manager Aequilibrium Software Inc. Vancouver, British Columbia
  • Collaborated closely with the executive team in understanding the priorities of the business and developing a comprehensive cross-platform marketing plan for growing the brand and increasing awareness in target markets
  • Worked with the design team, sales team, and content writer to oversee the creation of relevant sales and marketing collateral
  • Responsible for media and public relations strategy, social media success, social recruiting, evolution of the website, identifying and attending key industry events, and carrying out usability studies for digital product development for key clients
  • Built relationships with partner channels and was an evangelist for the company at high-profile industry events in San Francisco
  • Worked effectively in a heavily cross-functional, fast-paced environment and managed all company customer engagement campaigns
  • Analyzed performance of all marketing programs to identify the best opportunities for optimization
07/2015 to 12/2018
Co-Founder Winning Interactions Corp. Vancouver, British Columbia
  • Winning Interactions is on a mission to uncover the path to customer and employee loyalty; this platform recognizes exceptional customer service interactions and showcases businesses that are able to foster both offline and online communities
07/2014 to 06/2016
Co-Founder Idea Guru Marketing Inc. Vancouver, British Columbia
  • Too often powerful ideas are lost because they aren't shared with the right people—our mission is to find, build, and engage an audience who cares about what you do
  • Clients include Miss World Canada, ReStory Furnishings, Giving Gifts & Company, Beauty Blend Artistry, and Fall For Me Artistry
05/2014 to 04/2015
Recruitment Marketer Bench Accounting Vancouver, British Columbia
  • Instrumental in the company growing from 50 employees to 200 in just under a year by attracting ideal candidates to apply through building a strong employer brand online and on campus
  • Responsible for initiating, developing and executing all recruitment-based social media activities, event planning, content creation and responding to careers enquiries
  • Researched the background of all candidates coming in for an interview to effectively identify further areas of discussion so the Talent Manager is fully prepared; attended networking events as a company recruiter
03/2014 to 06/2014
Social Media Coordinator Mindset Social Innovation Foundation Vancouver, British Columbia
  • Spearheaded the international “Access Our Medicine” campaign by compiling social media toolkits for A-list celebrities such as Richard Branson, Sarah McLachlan, and Brett Wilson, this propelled us in exceeding our goal of 1,000 signatures, and collecting 3,000 signatures on the declaration within the first week of the launch
  • Communicated high-level information from the health field by summarizing papers and making them accessible online to the public
02/2014 to 10/2014
National Director Of Marketing Miss World Canada Vancouver, British Columbia
  • Wrote promotional print/digital/event collateral and copy, which all 40 delegates utilized in signing over 250 sponsors
  • Responsible for judging the Social Media Awards—evaluated the pages of 40 delegates to select the top three winners
  • Organically increased the organization's online presence by strategically growing social accounts through a content strategy targeting over 17,000 people, sold half the 1,100 person capacity theatre in the first week of ticket sales by developing a pricing strategy that helped grow the organization by $82,500
04/2013 to 05/2015
Social Media Marketing Director Learning Buddies Network Vancouver, British Columbia
  • Implemented a new online customer service process which improved the flow of communication between potential recruits and the organization's administration
  • Commended by the founder for recognizing this gap, and going beyond job duties by socially recruiting 175 volunteer tutors each semester, which was significantly more than the 50 from prior terms—this increase allowed the organization to expand its efforts to five more inner-city schools in the Lower Mainland
  • Led the organization in securing the UBC Non-Profit Award through digital marketing efforts by beating out 100 organizations
06/2011 to 08/2012
Marketing Associate Macdonald Realty Westmar Richmond, British Columbia
  • Researched, extracted and evaluated real estate market tactics to complete an in-depth marketing metadata analysis for a real estate firm ($700 million in annual revenue) on the branding of the competing realty agencies
  • Exceeded expectations of managers and owners by presenting a comprehensive 66-page report suggesting parameters which were used by an internationally recognized web designer for the construction of Westmar's website
Education and Certifications
Content Marketing Certification HubSpot
E-Mail Marketing Certification HubSpot
Marketing Software Certification HubSpot
Inbound Methodology Certification HubSpot
Sauder School of Business: Marketing University of British Columbia
  • Not-for-Profit Business Strategy competitor and Marketing Strategy competitor at JDC West—Western Canada's largest business competition
  • Vancouver Board of Trade Leaders of Tomorrow Program participant and Community Member of the Year Award
  • Daniel F. Muzyka Award in Entrepreneurship
  • Brand Management Mentorship Program
Event and Wedding Coordinator Certification Wedding Planning Institute of Canada
Hootsuite Professional Certification Hootsuite
Activities and Honors
  • Mentor at Young Investors Program of Canada
  • Shopify's Diverse Women in Tech Grant Award Winner
  • Kim Business Award of Excellence
  • India Club Academic Achievement Award
  • Consulate General of India Speech Award
  • District Scholarship for Business Excellence
  • Pan Pacific Hotel Vancouver Business Excellence Scholarship
  • Bakshish Hundal Marpole Lions Outstanding Community Citizen Award
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Experienced Public Relations Officer resume

Kazuhiro NOGUCHI
Objective

A position as Front Office Manager for International Hotel Chains.

Professional Summary

Outgoing Front Office Manager with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.

Work History
Front Office Manager 09/2019 to Current
ANA Crowne Plaza Hotel Kobe Kobe , Japan

• Ensure your front office team delivers a great service, professional attention and personal recognition

• Manage day-to-day staffing needs, plan and assign work and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to improve team member performance

• Help prepare annual departmental operating budget and financial plans. Monitor budget and control labour costs and expenses with a focus on rate strategy, building initiatives and inventory management

Fron Office Manager 01/2018 to 08/2019
Legoland Japan Hotel Nagoya, Japan

• Legoland Japan Hotel was successfully grand open on 28 April 2018

• Responsible for maintaining efficient Front Office operations through planning, organizing, staffing, executing and controlling the functions of the Department.
• Directs and co-ordinates the activities of the Front Office and responsible for the smooth operation which includes reception/cashiering, concierge, bell service, and telephone department.
• The results achieved by these departments must be in accordance with company objectives.
• The highest level of performance and quality standard of the hotel is expected.

Assistant Reception Manager 12/2013 to 12/2017
Nagoya Marriott Associa Hotel Nagoya, Japan
  • Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
  • Develops specific goals and plans to prioritize, organize, and accomplish.
  • Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
  • Participates in department meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.
  • Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
  • Supervises same day selling procedures to maximize room revenue and property occupancy.
  • Provides services that are above and beyond for customer satisfaction and retention.
  • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
  • Implementing the customer recognition/service program, communicating and ensuring the process.
  • Assists in the review of comment cards and guest satisfaction results with employees.
  • Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
Duty Manager 08/2011 to 11/2013
Sheraton Hiroshima Hotel Hiroshima, Japan
  • Ensure that all guests are welcomed and recognized in accordance with hotel standards and the goals of Starwood Preferred Guest
  • Handle and follow up complaints in order to ensure guest satisfaction
  • Coordinate Front Office operations during shift, including Front Desk, Concierge and Service Express to ensure guest service excellence and adherence to standards and procedures at all times
  • Demonstrate through knowledge of and encourage active selling all products, services and special events within the hotel
  • Maintain manpower and materials cost control measures
  • Recommend new policies and procedures in relation to improvement of guest service standards and the achievement of departmental and hotel strategic goals
  • Deputize for Rooms Division Manager in his absence and attend meetings as requested
  • Be competent in the safe management of a fire or other emergency situation, taking responsibility for an emergency evacuation procedure as required
Front Office Assistant Manager 01/2010 to 07/2011
Sir Winston Hotel Nagoya Japan
  • Execute cross-sell and up-sell initiatives to increase ADR and revenue through internal and external channels.
  • Managed online travel agent site such as Rakuten Travel, Jalan, Expedia, Agoda, Booking.com etc.
  • Maximize overall Rooms revenue and profit through development and implementation of effective inventory and pricing strategies based on future demand forecasts, current trends and historical data.
  • Accept and process reservations and requests, control room and rate availability, up selling and yield management.   
  • Enhancing guests experience through creating positive lasting impressions.
Japanese Sales Manager 12/2007 to 12/2009
Siam@Siam Design Hotel & Spa Bangkok Thailand
  • Solicit new and existing accounts to meet/exceed revenue goals through telephone solicitation, outside sales calls, site inspections and written communication.
  • Prepare correspondence to customers, internal booking reports and file maintenance.
  • Participate in daily Yield meeting, pre-convention meetings, training and other sales-related meetings.
  • Work with other departments within the hotel to provide quality service to customers.
  • Develop/maintain knowledge of market trends, competition and customers.
Japanese Guest Relations Officer 03/2005 to 12/2007
Royal Orchid Sheraton Hotel & Towers Bangkok, Thailand
  • Allocating and processing of guest rooms as their reservation conditions and requests, meeting and escorting VIP guests, giving general information, assistance to guests.
  • Check all information of the Japanese guests from the guest's history file on the previous day of their arrival, look in the correspondence the reservation may have been in put incorrectly.   
  • Promote and up-sell product by having through knowledge of the hotel products and services inclusive of restaurants and bar menu and its operating hours Answer guest inquiries, handle guest complaint, attend the need of guests and follow up by taking personal responsibility.
  • Attend Pre-meeting to make arrangements with client and other department for Japanese groups.  
  • Oversee the Lobby area; report any defects, cleanliness, the condition of the furniture, flower and lighting to housekeeping.
  • Act as a liaison for all Japanese convention, incentive and meetings business to make the communication among the organizer, Sales Department and Convention Service Department.  
  • Work closely with F&B associates to ensure all aspects of the event have been serviced both clients and hotel needs.
  • Conduct Site Inspection to assist Sales Department Handle taking reservations and guest check in/out for all nationalities.
Front Office Receptionist 02/2004 to 02/2005
InterContinental THE GRAND YOKOHAMA Yokohama, Japan
  • Handle taking reservation, guest check in/out including corporate guests such as Mitsubishi Estate.
  • Dealt with cash/credit card transactions for the hotel that holds 600 rooms with average Occupancy of 85 - 100%.
  • Offer information about hotel's service and facilities, interesting local sight seeing points and entertainment attractions.   
Personal Information
Date of Birth: 30 April 1980
Gender: Male
Nationality: Japanese
Education
Diploma: Hotel Management 2003 International College of Tourism Nagoya - Nagoya Japan

Hotel Management

Languages
  • Native Japanese
  • Excellent command of spoken and written English
  • Basic knowledge of Thai for communication.
Skills
  • Knowledgeable on OPERA (Version 5.2) Trained 30 members of the Front Reception Team
  • Trained course for the fire protection manager's license
  • Trained course for the disaster protection manager's license
  • Proficient in Microsoft Office Word, Excel, Outlook and Power Point
Additional Information
  • Awards 2009 MVP(Most Valuable Producer) , Rakuten Travel Inc.
  • Training Records; Feb. to July 2002   Le Royal Méridien Baan Taling Ngam, Samui, Thailand as Guest Relations Trainee
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