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Summary

Dedicated Plant Manager bringing a demonstrated record of success and over twenty years of experience in the corrugate industry. Focused on controlling costs, eliminating overages and enhancing efficiency with a hands-on approach. Capable of inspiring and influencing teams to build cohesion, enhance knowledge and increase productivity, safety and quality.

Highlights
  • Cost reduction and containment
  • Process improvement strategies
  • Capital investment planning
  • Production planning
  • Safety oversight
  • Team building and development
  • Quality control
  • Computer proficient
Accomplishments
  • One year with zero recordable incidents, compared to 8 recordable incidents from prior year at Cedar Rapids plant
  • Gone from losing approximately $1million per month to a steady decrease showing positive earnings
  • Reduced paper utilization from 16% to 11% and reduced net waste from 12% to 9%
Experience
09/2019 - Current WestRock Cedar Rapids, IA
Plant Manager
  • Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
  • Increased plant safety by implementing proactive strategies and well-structured training.
  • Managed manufacturing operations for increased production.
  • Monitored manufacturing variances to achieve quality improvement while resolving product process and equipment problems.
01/2018 - 09/2019 WestRock Germantown, WI
Production Superintendent
  • Set and communicated ambitious production goals to all personnel and conveyed problems or obstacles to senior management.
  • Managed and evaluated machine resources to ensure productivity and minimal downtime.
  • Coordinated with internal departments to maximize operational efficiency across production and administrative areas.
09/2016 - 09/2018 Menasha Packaging Hartford, WI
Plant Area Manager
  • Manage a 24/7 four shift operation with 260 hourly employees and 12 direct reports
  • Conduct performance reviews with all direct reports
  • Trained Corrugator supervisor on deeper diagnostics and troubleshooting techniques
  • Worked with department managers to troubleshoot various machines as well as quality issues
01/2013 - 09/2016 Menasha Packaging Hartford, WI
Corrugator Area Manager
  • In charge of the day to day operations of the Corrugator department at the Hartford facility
  • Provide the direction and support needed to ensure the crews are following all safety, quality, and production processes
  • Used waste data to justify trial of new product - trial showed results of reducing waste up to $35,000/mo
  • Worked with suppliers to correct quality issues in the plant
08/1994 - 01/2013 Weyerhaeuser / International Paper Yakima, WA
Various
  • Various positions starting as a general laborer working up to a salaried corrugator supervisor
Education and Training
05/1994 Cowiche, WA
High School Diploma Highland High School
This resume is created in 7 minutes.
Professional Summary
Retail professional who excels in fast-paced environments. Extensive experience in customer service, merchandising, POS systems and cash handling.
Skills
  • Excellent customer service skills
  • POS systems
  • Personnel development
  • Customer relations
  • Merchandising
  • Detail-oriented
  • Store displays
  • Staff training and development
  • Opening and closing procedures
  • Customer-oriented
  • Social perceptiveness
  • Problem-solving skills
  • Sales training
  • Upselling
  • Shipment processing
  • Fashion knowledge
  • Adapt to diverse groups
  • Able to persuade others effectively
  • Excellent people skills
Work History
Manager , 10/2015 to Current
Color me Mine 14300 Clay Terrace
  • Promoted from Team Leader to Assistant Manager within two months.
  • Counted cash drawers and made bank deposits.
  • Assigned employees to specific duties to best meet the needs of the store.
  • Reordered inventory when it dropped below predetermined levels.
  • Instructed staff on appropriately handling difficult and complicated sales.
  • Hired, trained and evaluated personnel in sales and marketing.
  • Examined merchandise to verify that it was correctly priced and displayed.
  • Planned budgets and authorized payments and merchandise returns.
  • Scheduled and led weekly store meetings for all employees.
  • Increased profits through effective sales training and troubleshooting profit loss areas.
  • Generated repeat business through exceptional customer service.
  • Trained and developed new associates on POS system and key sales tactics.
Manager , 08/2008 to Current
Chip Sparks Auctions 5476 South Hickory Corner Road
  • Trained and developed new associates on POS system and key sales tactics.
  • Implemented a new ordering process and identified poor work habits to improve process effectiveness.
  • Generated repeat business through exceptional customer service.
  • Conducted store inventories once per quarter.
  • Counted cash drawers and made bank deposits.
  • Interviewed job candidates and made staffing decisions.
  • Managed staff of forty sales associates, four team leaders and one assistant managers.
Education
Bachelor of Science: Fashion and Retail management, 2016
Art Institute of Indianapolis - Indianapolis
This resume is created in 7 minutes.
Executive Summary
Results-driven 15-year small business owner with exceptional leadership, management and cost-control and analysis skills. Ability to assess customer needs and allocate resources to produce high customer satisfaction. Thorough knowledge of workplace safety regulations and procedures.
 
Core Qualifications
  • Detail-oriented
  • Customer service-focused
  • Exceptional communicator
  • Highly organized multi-tasker
  • Operations management
  • Business development
  • Marketing & Sales
  • Strategic Planning
Professional Experience
01/2001 to Current
Owner/CEO Great Services NYC/Hudson Valley/Catskills, NY
15-year owner of successful professional cleaning and handyman company for residential homes and commercial businesses. Focused on consistent first-class customer service, attention to detail, high-quality results and customer satisfaction. Additional specialty in second home care for long distance owners. 
  • Expert knowledge of cleaning equipment, products and techniques
  • Hire/manage/coordinate employees/contractors as required
  • Manage interior and exterior contractors for second home owners
  • Bonded and insured up to $5M
  • OSHA Bloodborne Pathogen Certification
11/2009 to 01/2011
Personnel Manager Walmart Stores Monticello, NY
  • Responsible for payroll and all personnel functions for 275 employees, plus seasonal hiring
  • Maintained performance evaluation schedule for all managers
  • Managed all required personnel-related filings to govt agencies
  • HIPAA trained; processed family leave requests
  • Managed employee notification of all Company-related communications
01/1999 to 12/2000
Shift Manager Pep Boys Chester, NY
  • Responsible for inventory control, budgeting, product storage, sanitation and safe work practices
  • Managed and maintained staff requirements
  • Responsible for maintaining shift productivity and shipping/receiving schedules
06/1998 to 01/1999
Operations Manager AmeriServe Chester, NY

  • Managed performance evaluations and personnel training
  • Responsible for inventory control, budgeting, product storage and rotation, sanitation and safe work practices
01/1993 to 12/1998
Shift Manager White Rose Food Carteret, NJ

  • Managed inventory control and budgeting
  • Managed product storage and rotation, sanitation and safe work practices
  • Responsible for maintaining shift productivity and shipping/receiving schedules
Education
Attended Mount St Mary College Newburgh, NY
OTHER
  • Proficient in most warehousing/distribution systems
  • OSHA Bloodborne Pathogen Certification
  • Extensive knowledge of MS Office applications including Excel and PowerPoint 
  • Certified NYS High School Soccer referee
  • Father of 3 happy and successful daughters 
This resume is created in 7 minutes.
Accomplishments
  • Acknowledged for extraordinary service by supervisors and clients
  • Improved team productivity with morale-boosting incentives
  • Consistently rated "excellent" in customer surveys regarding server friendliness, promptness and attentiveness
  • Created signature dish which generated high-interest and became best-selling dinner entrée for the month of March
  • Sustained a high performing team and minimized employee turnover
  • Selected to serve notable VIP guests for major private events
  • Resolved product issue through consumer testing
  • Improved online restaurant reviews by successfully handling customer complaints, implementing monthly staff training and refining lunch and dinner menus
  • Awarded and was recognized as “Employee of the Month” in 2018 for exceptional customer service
Professional Summary

Guest-oriented Restaurant Team Member known for keeping all areas clean and neat to ensure safety for all. Well-trained in taking customer orders and remaining calm during the busiest times. Considered a motivated employee with a positive attitude. Multitasking individual with a background observing company policies and safety measures in fast-paced eateries. A cordial Restaurant Team Member offering exceptional customer interaction and attention to detail. Proactive Restaurant Team Member known for handling various tasks from greeting customers to preparing simple menu items to restocking supplies. Considered a motivated and efficient employee. Seeking a new position with an exciting organization where exemplary customer engagement and time management skills can be well-utilized

Skills
  • Communication skills
  • Verbal and written communication
  • Food safety measures
  • Operational standards
  • Customer interaction
  • Recordkeeping
  • Operations and procedural knowledge
  • Adaptability
  • Attention to detail
  • Customer service oriented
  • Time management
  • Outgoing and energetic
  • Critical thinking
  • Strong communication skills
Work History
Restaurant Team Member 02/2019 to Current
Rosa's Cafe Killeen, TX
  • Observed strict procedures regarding food handling and sanitation to prevent food borne illnesses
  • Successfully communicated with all team members to navigate job duties and complete daily tasks
  • Placed orders by listening to customers, documenting selected menu items, substitutions and add-ons
  • Performed shift change tasks each day to keep store efficient and neat
  • Maintained clean, sanitized and well-organized food preparation zones to promote store efficiency
  • Promoted customer loyalty by efficiently handling food and service complaints
  • Checked completed orders for accuracy and bagged meals for easy carrying
  • Maintained effective supply levels by counting, monitoring and reordering food stock and dry goods
  • Trained and mentored new employees to maximize team performance
  • Managed schedules, accepted time off requests and found coverage for short shifts
  • Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth
  • Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste
  • Adhered to company standards and compliance requirements for operations and cleanliness of all areas
  • Reviewed established policies and procedures to take on temporary leadership positions, motivate employees and facilitate smooth operations
Education
High School Diploma 06/2018 Killeen High School - Killeen, TX