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Professional Summary
MBA, Senior Technology Expert, 1 of 6 National Native American Tribal Leaders responsible for the success of 479 tribes. With over 15 years of an exceptional ability to tie technology solutions to business outcomes Seeking a complex discovery environment where proper technology applications are properly implemented to benefit customer's needs.  Known for bringing customer value by implementing a results oriented approach.
  • SaaS
  • Data Center
  • Major Account Manager
  • National account management
  • Market trend analysis
  • Business development
  • Budgeting
  • Leadership
  • Channel ManagementŸ
  • Strategic Planning
Work History
Cisco Systems Sales Manager | San Jose, CA | 2016
  • Subject matter expertise for ServiceGrid.         
  • Grew pipeline from $0 to over $14,000,000 in two quarters.
  • Led SaaS engagement into Global Enterprise Accounts
  • $200,000 POC with a $1,000,000 follow on deal.
  • CMCS $7,000,000 deal enabling $115,000,000 global refresh.
  • Negotiated $356,000 CMCS .
  • ServiceGrid & CMCS within global service proposal $4,000,000 and CMCS $7,000,000.
LASALLE SOLUTIONS Cloud Lifecycle Management Company Senior Sales Executive | Los Angeles, CA | 2015 - 2016
  • New business of $32,000,000,000 Indian Casino market.
  • Built a pipeline of over $10,000,000 in less than 1 year.
  • $3,500,000 deal for data center refresh.
  • Proposed $2,500,000 service contract replacing incumbent.
  • Provided analysis saving $10,000,000 year for call center.
  • refresh $5,000,000 proposal.
9 MILE COMMUNICATIONS President/Operations Director | Minneapolis, MN | 2009 - 2014
  • Retained as President.
  • Integrated three acquired companies into a worldwide $15,000,000.
  • Grew EBITDA from 2% to 11%.
  • Managed and Field Service Organization.
  • Merged the company in 2011.
COMM-WORKS Global Technology Integrator Senior Strategic Alliance Manager | Minneapolis, MN | 2006 - 2008
  • Rebuilt key accounts, increased revenue of $1,000,000 in less than 6 months.
  • Performance 2008, 175%.
  • Performance 2007, 140%.
  • New revenue of $5,000,000 contracts.
HIGHJUMP SOFTWARE Senior Business Development Manager | Minneapolis, MN | 2004 - 2006
  • Signed 8 new customers with revenue contributions of $2,500,000.
  • Top sales person quarter over quarter with 100% quota.
CISCO SYSTEMS Technical Marketing Manager | San Jose, CA | 1999 - 2004
  • Grew data storage from $0 to over $3,000,000,000 in 5 years.
  • Reseller program resulting in revenue contributions of $50,000,000 over a 2 year period.
  • Managed 50 Resellers.
MBA New York Institute of Technology New York City, NY

Bachelor of Science Business Marketing University of Phoenix Phoenix, AZ
Cloud Computing,  SaaS/Software as a service,  Telecom Executives,  OnStartups
Technical Disclosures
  • Co-Author, Cisco's ATP Program. Partner Certification. Data Center. Sept, 2001.  
  • Author, Victoria's Secret Technical Installation Guide. IoT, Fitting Room. June, 2009.  
  • Author, Wand Technical Installation Guide. Digital Menu Boards.  Aug, 2013. 
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Professional Profile
I can demonstrate my experience and knowledge skills for work and contribute to the company goals. I confirm that to the best of my knowledge the information given in this resume are correctly describe my qualification.
Microsoft Office (Spread Sheet, Ms Words Access, Power Point,& Ms Outlook) Persistence Time Management Telephone Sales Customer Service Selling to Customer Needs Prospecting Skills Motivation for Sales and Handles Rejection. SUMMARY FOR COMPETENCY: Data Clerk, Customers care, Office operations, Administration Managerial work and Office supervision
01/2015 to 08/2016
Telesales/Marketing Executive Compulynx (T) Limited
  • Dar Es Salaam, Tanzania Identifies prospects by reading telephone and zip code directories and other prepared listings.
  • Calls prospective customers by operating telephone equipment, automatic dialing systems, and other telecommunications technologies.
  • Influences customers to buy services and merchandise by following a prepared sales talk to give service and product information and price quotations.
  • Completes orders by recording names, addresses, and purchases; referring orders for filling.
  • Secures information by completing data base backups.
  • Maintains safe and clean working environment by complying with procedures, rules, and regulations.
  • Contributes to team effort by accomplishing related results as needed.
04/2012 to 12/2014
Administrative Assistant
  • HAWK SECURITY SYSTEMS, Dar Es Salaam, Tanzania Dealing with Access Control and CCTV Camera.
  • Analyzing operating practices, recordkeeping systems, forms control, office layout, and budgetary and personnel requirements.
  • Develops administrative staff by providing information.
  • Resolves administrative problems by coordinating preparation of reports, analyzing data, and identifying solutions.
  • Ensures operation of equipment by completing preventive maintenance requirements; calling for repairs; maintaining equipment inventories.
  • Maintains supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies Coordinate appointment, arrange meetings, assist with logistic for special events.
  • Contributes to team effort by accomplishing related results as needed.
  • Filling a client job card form by using ERP software and update into the system.
  • To make a store requisition of materials/Items from store department though ERP system.
  • Prepare daily and summary monthly attendance report by using Bio sentry Attendance device.
  • Any other duties assigned by supervisor.
  • June 2010 ­ 2011: TECHNOSERVE (NGO) ­ Coffee Initiative (CI).
01/2008 to 04/2010
Personal Cellucom MVAS Ltd
01/2007 to 12/2007
Personal Secretary and Management Supervisor Shree Shyam Investment Limited
  • Communicate verbally and in writing to answer inquiries and provide information.
  • To attend customers and visitor.
  • Maintaining Records Stock Control.
  • Helping Customers.
  • Overall Management Duties.
  • Provide Salaries for Staffs To handling Complain from the Customers.
  • Handling all incoming calls and inter office calls and keep message for the respectively staff.
  • Arranging all outgoing calls according to request/direction given.
  • Resolving customer complaints quickly.
  • Answering call from customers.
  • Entering, updating and reconciling data.
  • Processing of staff advances and leave for staff like annual leave and maternity leave.
  • EXPERIENCE, TRAINING AND SEMINAR Attending Customer Care Excellence Attending Training of Citrix Accounting System.
  • Attending Techno serve time portal Training.
  • Attending Sensory Development Business Cupping Training Stage One Stage Two & Stage Three.
  • Mr.
  • Isaac Nguga Maguhwa.
Office Assistant/Bank Agent
  • To ensure all payment vouchers are appropriately checked and approved.
  • Provide general office assistance in the project of Coffee initiative - Tanzania (CI).
  • Answering phone, sending and receiving faxes respond to inquiries, receiving message and providing general information to staff as may be required.
  • Assisting staff and company visitors with travel arrangements and Hotels reservation.
  • Coordinate appointment, arrange meetings, assist with logistic for special events.
  • Schedule Motor Vehicles usage and compile monthly motor vehicles reports.
  • Prepare Local Purchase Orders (LPOs) for the purchase of various services, goods and works and ensure that LPOs are duly prepared, signed and dispatched to vendors in a timely manner.
  • Perform the Secretarial function for the Organization's procurement committee.
  • Assisting in bank reconciliation and petty cash management.
  • Collect mail and statements.
  • Deposit Cheques,Cash,&Collect cheque books To control expenditure and to ensure it is within the approved budget limit.
  • Plan and oversee the office monthly budget and reviewing cash requirement Management of accurate accounting record Preparing timely monthly reports and bank reconciliation Maintaining a register of assets Inventory and Stock control by using Fifo(first in first out method) Preparing monthly timesheet reports for supporting staffs.
  • Oversee aspect of general office Conducting training.
  • Data entry into various databases.
Customer Service
  • Arranging all outgoing calls according to request/direction given.
  • The image and directive of all guests and customers in the Company area.
  • To attend Customers and Visitors.
  • Answering call from customers.
  • Resolving customer complaints quickly.
  • Data entry into various database Maintaining cleaning and presentable office environment Helping onboard new hires (including insurance forms, pension documentation etc.) Filling of paper work in an organized and clearly labeled document repositories (eg: filling cabinet or binder) Organized outreach to requisite stakeholders via telephone or mail.
  • Typing of Reports.
  • Supporting office activities.
  • Translation of document as needed (English to Kiswahili).
  • Basic record keeping of cash outlay of team.
  • Team logistic including booking accommodation and setup meeting room.
  • Processing and renewal of work permit on time.
  • Any other duties may assigned by Supervisor.
Senior Business Development Manager Compulynx Tanzania Limited
Diploma: Procurement and Supply University of Computing Center Rise and Shine High School Zanaki Secondary School Gilman Rutihinda Primary School Kampala Procurement and Supply College of Business Education ­ CBE, Dar Es Salaam, Tanzania Aug ­ Sep 2007 Certificate of Computer Application UCC, Dar Es Salaam, Tanzania 2005 ­ 2006 Certificate of 'A' level Education Examination (ACSEE) Uganda. 2001 ­ 2004 Certificate of Secondary Education Examination (CSEE) Dar Es Salaam, Tanzania 1994 ­ 2000 Primary School Education Dar Es Salaam, Tanzania
English and Swahili.
accounting, Accounting System, administrative, bank reconciliation, Basic, binder, budget, Business Management and Research, cash management, Citrix, Good Communication Skills, Computer literate, Resolving customer complaints, client, Customer Service, Customer Care, Data entry, databases, data base, database, direction, documentation, English, ERP, special events, special events, faxes, Filling, forms, general office, image, insurance, Inventory, layout, Managerial, materials, meetings, Access, mail, Microsoft Office, Office, Ms Outlook, Power Point, 2000, Ms Words, works, personnel, telephone equipment, Camera, procurement, reading, receiving, reconciling, record keeping, recording, repairs, requirement, Selling, Sales, Secretarial, Spread Sheet, Stock Control, Supervisor, supervision, telecommunications, Telemarketing, Telephone, phone, Time Management, Translation, travel arrangements, Typing Skills, Typing, UCC, zip
Additional Information
  • SWAIBA SAID MBONDE PERSONAL INFORMATION Age: 29years. Date of Birth: 30th May, 1986. Marital Status: Single.
  • Gender: Female Nationality: Tanzanian Passport Number: AB 473643
  • Ability to think strategically under any Situation. Ability to work under strict deadline and deliver desired results. Ability to listen and integrate ideas from Diverse Cultural and Ethnic Views without bias. Ability to analyze issues at hand and prioritize accordingly for Action. Ability to work in a Team environment.