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TAISHA JORDAN
Summary

Accomplished Case Manager Associate adept at handling high case loads without sacrificing quality of care. Operate in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life.

Case Manager Associate looking to join a growing entrepreneurial organization as part of the Executive care team. Articulate case manager associate driven to succeed. Strategic planning and client relationship management expert.

Experience
Case Manager Associate 02/2018 to Current Piedmont Atlanta Hospital Atlanta, GA
  • Ensured smooth transition for residents into new environment
  • Served as a liaison between patients, physicians to assist patients in understanding their treatment plans
  • Conducted screening, diagnostic treatment and rehabilitative and supportive services as the senior nurse on a primary health care team
  • Liaised with other pharmacies to eliminate readmit that caused length of stay issues
  • Evaluated nursing notes to confirm that they were accurate to ensure no delays would take place upon discharge
  • Coordinating clinically complex patients' care; ensuring and facilitating the achievement of quality clinical and cost outcomes
  • Communicates confidently and effectively with all levels of hospital staff,physicians and dme providers
  • Managed all telephone inquiries from clients, vendors and the public
  • Faxed and email referrals to sub acute and acute rehabilitation facilities, to ensure patients have a safe place to discharge from the inpatient setting
  • Provides resources to patients and families for outpatient and home care needs,following up on all phone calls, emails and faxes daily
  • Complete all work compensation, home health and durable medical equipment,as well as depart of medical assistant forms in a expeditiously matter
Patient Communication Specialist 04/2017 to 12/2017 American Health Connection Beverly Hills, CA
  • Researched and resolved billing and invoice problems
  • Coordinated approval processes of all accounts payable invoices
  • Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax
  • Increased revenue by 17% over a two-year period
  • Oversaw various prime time projects from conceptualization to completion
Case Manager Coordinator 02/2012 to 04/2017 Shepherd Center Atlanta, GA
  • Utilized strong assessment skills to determine necessary patient care
  • Implements, coordinates, monitors, and evaluates options and services to meet patient's health needs and ensures appropriate use of clinical resources
  • Accompany physician into the patient examination room to transcribe a history and physical exam, document accurately the physician encounter with the patient and others present
  • Transcribe patient orders including laboratory,radiology tests and medications
  • Complete all work compensation, home health, and seating clinic orders and fax,emailed to appropriate accepting facility
  • Liaised with medical care professionals and community organizations to ensure residents suffering from chronic wound received adequate care
  • Proactively identified and solved complex problems impacting operations management and business direction
  • Collaborated with interdisciplinary team of professionals, as well as patients and families, to determine appropriate treatment options
New Patient Coordinator 01/2010 to 02/2012 Shepherd Center Atlanta, GA
  • Reviews all documents and records prior to scheduling ruling out any red flags, making sure patients can benefit from all services at Shepherd.
  • Following up on all phone call,emails, and faxes daily Keeping record of all providers referrals,self referrals as well as all client agency and work comp case loads.
  • Obtaining all medical records, Imaging reports as well as radiology disc and films.
  • Insurance verification Scheduling all new,work comp patients, IME's/Independent or Insurance medical exam.
Medical Assistant 12/2008 to 01/2010 Shepherd Center Atlanta, GA
  • Perform nursing procedures, tube feeds, lab draws, botox, SPT changes, flexible cystoscopy
  • Assisted physicians by preparing patients for procedures, including but not limited to EKGs, phlebotomy, glucose testing and pulmonary function tests
  • Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families
  • Process messages from patients to hospital staff and physicians
  • Managed both clinical and administrative duties in a medical office setting
  • Requested scripts from doctors and verified insurance and coding
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
Call Center Manager 02/2001 to 11/2008 Ikon Office Solutions Duluth, GA
  • Handled a team of 30 call center agents directly
  • Delivered outstanding customer service, and exceeded expectations while building long-term loyalty with clients
  • Lead and/or attend meetings and cross functional teams for diverse policy and process improvements
  • Set and managed performance benchmarks for call center employees
  • Managed the operation of existing lists and programs
  • Made a performance rating every quarter while developing new strategies to reduce cost Maintained good customer relationship while resolving complaints as it relates to the Call Center
  • Measured every agent's report in connection with the customer's service satisfaction
  • Recommended supporting programs to improve the call center process
  • Ensured good harmonious relationship within the office environment
  • Monitored calls and provided feedback during coaching sessions Created detailed and presentable expense reports
  • Processed rebates, reports and check requests for clients
  • Analyzed accounts to check for discrepancies and prompt resolution thereof
  • Investigated delays in payment and accounting errors
  • Provided and documented performance feedback through daily, weekly and monthly one on one sessions, performance reviews and goal setting
Education
Associate of Applied Science 2012 Brenau University North Atlanta Norcross, GA, United States
PLG Training Smyrna, GA, USA: Georgia Adjusters Property and Casualty PLG Insurance Training Smyrna, GA, United States
Medical Assisting Georgia Medical Institute Atlanta, GA
Skill Highlights
  • Case management understanding
  • Case evaluations
  • Complex cases
  • Heavy case loads
  • Documentation expertise
  • Treatment plans knowledge
  • Patient assessment
  • Acute and rehabilitative care
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Robert Nelson
Professional Summary

IT professional seeking a position with room for advancement in a well established environment. Demonstrated success troubleshooting and resolving problems in high pressure deadline driven environments. Exhibits great decision making and communication skills needed to maintain operation in an organizations IT architecture and business needs.

Education
Bachelor of Science: Computer Science 2019 Troy University, Montgomery, AL Expected December 2019
Certifcations
CompTIA Security +

Technical Skills
  • Platforms - Windows 7, Windows 10, Macintosh, Linux
  • Networking - TCP/IP, Ethernet, VPN
  • Hardware- Dell, HP, Lenovo computers
  • Applications - Citrix, VMware, MS Office365, Adobe Acrobat, Adobe Reader, BMC Client Management, Trend Micro
  • Printers - Canon, HP, Xerox (Network, USB)
​​
Related Skills
Server Management, Cisco Umbrella, Cisco IronPort, Technical Support (phone, remotely, email and on-site), DNS, DHCP, LAN, WAN, Inventory Management, Vendor Relations
 
  Applications & Utilities
Windows(/7/8,10); Active Directory; MS Exchange; MSOffice; MS Outlook; MS PowerPoint, MS Excel, BMC Client Management; Norton Anti-Virus; Symantec Antivirus, Treat Advice, Knowbe4, Foortprints




Experience
Palomar Insurance Corporation Montgomery, AL IT Specialist III 03/2018 to Current
  • Experienced with VMware vSphere
  • Experienced creating new VM's and managing excising VM's in Citrix-DDC in our virtual environment
  • Great understanding of updating the master image (Vdisk) inside vSphere to deploy to both test or production environments 
  • Plan maintenance windows to patch servers, implement upgrades/updates to current image (Windows 7 Enterprise) in an virtual environment
  • Install and configure operating systems and other software and routinely test installed software for performance issues in an virtual environment
  • Responsible for creating phishing campaigns and deploying them quarterly to users for cybersecurity training purposes using Knowbe4.com
  • Work with all of the vendors for problem resolution for our environment
  • Provides 2nd and 3rd level end user support
  • Maintain all documentation including installation, configuration, troubleshooting, customer assistance, and/or training, and system requirements
  • Maintain security, backup, and redundancy strategies
  • Monitored multiple databases to keep track of all company inventory.
ServisFirst Bank Birmingham, AL Computer Analyst II 03/2016 to 03/2018
  • Help provide support for Local Area Network (LAN) and Wide Area Network (WAN)
  • Serves as admin for checkpoint firewall for Threat Prevention, whitelisting/blacklisting URL's for end users
  • Responsible for pushing the latest security patches to 500 + client devices and servers using Trend Micro and BMC Client Management.
  • Work daily with multiple outsourced 3rd party companies like FBS, FIS, Rightstar, Trend Micro, CNC Technology to troubleshoot issues with end users
  • Duties included testing, maintaining, and monitoring computer programs and systems, including coordinating the installation of new and updated applications.
  • Mange and troubleshoot roughly 30 virtual servers in our environment.
  • In depth knowledge of both Mitel and PBX phone systems
Lemak Sports Medicine Birmingham, AL Tier 1 Support Technician 12/2014 to 03/2016
  • Provided support to end users by resolving connectivity issues, mapping network drives, installing network printers, troubleshoot issues with DICOM Imaging & communication issues
  • Installed computers and phones for end users. Responsible for inventory management and ordering new equipment
  • Installed and managed QuickBooks and scanners for the Accounting Dept. (Canon CR190ii, Panini Vision X, Panini I Deal, Digital Check)
  • Created user accounts, email, membership groups, printers and scan folder on designated copiers
  • Managed and setup VoIP Phones (PBX)
Rosewood Group Montgomery, AL IT Support Specialist 04/2011 to 12/2014
  • Provided support for client's servers, computers, printers, cables and other equipment
  • Served as one of the primary contact for computer hardware and software problems, as well as network issues
  • Responds to all client requests for technical support by phone, email and on-site support (Ticket system)
  • Provided end user support for 50 different business accounts (Dentists, Law offices, Advertising Agency, Churches, United Way etc.)
  • Managed servers, computers, printers, surface pro, etc...
​
CompuTech PC Restored Deatsville, AL Computer Repair Specialist 02/2010 to 04/2013
Sole Proprietor for CompuTech PC Restored
 
  • Responsible for diagnosing, repairing and testing computer problems before returning them back to customers
  • Explained the problems in a clear and understandable way, and give customers options for repair
  • Installed and performed minor repairs to hardware, software, and peripheral equipment, following design or installation specifications.
  • Oversaw the daily performance of computer systems.
  • Set up equipment for employee use, performing or ensuring proper installation of cable, operating systems, and appropriate software.
  • Build custom computers for customers
Ivy Creek Medical Wetumpka, AL Sales/Marketing Representative 02/2006 to 04/2012
  • Worked closely with physicians, case managers and nurses to identify the needs of their patients
  • Made recommendations for improving relations with referral sources and increasing referrals and develop strategies based on on-going analysis of pertinent information
  • Planned work schedules on weekly and monthly basis with the help of sales team involved in different areas; discussed future targets with each area's sales manager
  • Emphasized product features based on analysis of the equipment doctors prescribed most for their patients
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Cecile Richards
Summary
Apply the skills I have acquired from my customer service and project oriented background with establishing the goals of the company with professionalism.
Skills
  • Suite (Word, Excel, Power Point and Outlook)
  • Cloud-based systems, Internet Browsers.
  • Installation and replacement of hardDrives.  
  • Strong organizational and analytical skills; ability to pay attention to details.
  • Proficient in working with diverse by professionalism and sensitivity.
  • Printers, File/Print Servers, network connectivity and installations, Mac and PC imaging.
  • Employer can count on me to give 110% effort at all times.
  • Strength in analyzing, researching, organizing and problem solving skills.
  • Able to handle stressful situations with diplomacy and tact.
Work History
09/2011 to Current Specialist Apple Inc. | San Francisco, Ca.
  • Assist customers in matching needs to product configurations including (MacBooks, iMacs, iPads, iPods, iPhones) and all varieties of Apple software and accessories.
  • Aided customers in setting-up their equipment with programing, personal information, etc.
  • Partnered successfully with other zones in the store to produce smoother work flow for customers coming into the store.
  • Help train and mentor new hires to ensure smooth transition into the specialist role.
  • Trouble shoot computer problems and determine what, if any, further technical support is re- quired.
  • Provide personal training for new customers, helping them acquire the basic skills they need to get started on their personal projects.
  • Contribute insightful advice and friendly, hands-on technical support to Apple customers in need and adjust teaching styles to each user\'s individual skill level, to maximize his or her understand- ing and their own time.
  • Troubleshooting and solving technical issues with iPod, iPhone, and iPad devices.
  • Perform external hard drive backups and recovery.
  • Fulfill Apple\'s service commitment with style, speed, and skill.
  • Contribute insightful advice and friendly, hands-on technical support to Apple.
03/2015 to 06/2015 Mobile Analyst Genentech Inc. | South San Francisco, Ca.
  • Maintain an appropriate relationship with end users and ensure that project results are comprehensible to management.
  • Installed all VOIP business phones, troubleshooted all networking issues and replaced phones when needed.
  • Recorded customers issues with their devices in the HPSM ticketing system.
  • Update tickets with appropriate journal entries of activities.
  • Escalated the ticket to the correct group if the issue cannot be resolved, and close tickets with res- olution entered upon completion of the job.
  • Basic troubleshooting of software and hardware issues.
  • Preformed basic data transfers from old hard drive to new hard drive when needed.
  • Active Directory
  • Imaging and Deployment support of Mac and PC, Setting up the computers, monitors and VOIP business phones for all Genentech employee\'s.
  • Maintained physical presence at designated service locations and time for employees to pickup user\'s computer\'s, or delivering to end-user\'s.
01/2007 to 01/2009 IT Specialist Harrison Corporation | San Francisco, CA
  • Worked on an assignment through Superior Staffing.
  • Responsible for the move and relocation of computer workstations for 100 federal employees.
  • Took apart desktop, laptops, mainframes, printers and set up several hundred PC workstations.
  • Connected cabling and performed troubleshooting.
  • Resolved printer, server and Internet connectivity issues.
  • Assisted the senior tech with LAN administration, troubleshot hardware, software, provided Mac and PC support.
  • Documented and resolved work tickets.
01/2001 to 12/2006 Vehicle Technician Primus Transportation | San Francisco, CA
  • Performed corrective and preventive maintenance, inspections, repairs, and adjustments to all systems, subsystems, and components of an electronic, and pneumatic nature.
  • Trouble-shoot complex systems and components to identify problems or failures.
  • Diagnose and trouble-shoot causes of equipment failures.
  • Use various electronic test equipment to diagnose/ isolate faults.
  • Install/ repair complex wiring assembles including modifications and observe all established safety procedures.
03/2000 to 11/2001 Telecommunications Technician Via Source Telecom | San Francisco, CA
  • As a contractor with AT&T, installed cable for telephone and LAN networks for home residences.
  • Completed Training.
Education
1985 Baccalaureate Degree | Information Systems Grambling State University, Grambling, LA
2008 National Training Institute of TechnologyFiber Optics/Telecommunications Technology, Cat5 wiring, Twisted Pair Wiring, and Color Code. | Construction Management / Administration City College of San Francisco Construction Management / Administration
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