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Summary

Skilled marketing professional focused on exceeding revenue goals, driving high-volume new user acquisition and growing subscription-based businesses. Versed in all aspects of marketing campaigns from concept development to execution and launch.

Skills
  • Knowledge in AutoCAD
  • Adobe Photoshop
  • Adobe InDesign
  • Visual product development
  • Color and material application
  • Creative and artistic
  • Art conceptualization
  • Microsoft Office Suite expert
  • SalesForce
  • Prospecting
  • Google analytics
  • Start-up background
Experience
09/2018 - 10/2018 Dessins LLC New York, NY
Interior Design Intern
  • Maintained accurate specifications for each project.
  • Participated in furniture selection and documentation of the specifications.
  • Prepared quotes, CFA's, and purchase order request. Picked up samples from vendors.
  • Answered phones and performed clerical office functions.
08/2016 - 12/2016 Scentbird New York, NY
Social Media Marketing Intern
  • Created price benchmark analysis, collaborated with social media influencers to promote brand.
  •  Managed social media posts through all platforms. Trained new interns on how to perform minor tasks, advised ideas to increase return on investments (ROI).
05/2015 - 07/2015 Scentbird New York, NY
Marketing & Communications Intern
  • Managed social media accounts while establishing relationships with social media influencers, created and arranged free samples of products for bloggers. 
  • Collaborated marketing e-mail campaigns, wrote sales copies, while performing other marketing and communication tasks. 
03/2013 - 02/2014 Morrisania Diagnostic And Treatment Center Bronx, NY
Operator
  • Delivered information with promptness; gave accounts of call records, forms and reports.
  • Answered general inquiries while accurately evaluating incoming calls; carried announcements of events, emergencies, and information through paging system.
  • Reviewed incoming correspondence and determined priority and required action.
Education and Training
Expected in 2021 San Francisco, CA, United States
Masters of Fine Arts in Interior Architecture and Design Academy of Art University
Dobbs Ferry, NY
Master of Science in Business Administration/Marketing Mercy College
This resume is created in 7 minutes.
Professional Summary

Collaborative, passionate, motivating leader  who has been commended by professors for ingenuity and a high degree of professionalism.

 "It's not the size of the dog in the fight, it's the size of the fight in the dog"


Work History
03/2019 to Current
Game Day Operations Associate Indy Eleven Professional Soccer Indianapolis, IN

Assisting with Brickyard Battalion Tailgate, Honda Fun Zone, Various on field duties during games.

10/2018 to Current
Game Day Operations Indiana University-Purdue University Indianapolis Indianapolis, IN

Tickets, Pass Lists, Usher,  "Roar For 5" Marketing Campaign,  and general behind the scenes work before/during/after various sporting events.

04/2018 to Current
Guest Relations Indianapolis Indians Indianapolis, IN

Company Picnics, Coolers, Amusement style games in the Outfield Plaza. Interacting with customers as a first point of contact and helping people have a fantastic day at the ballpark!

02/2019 to Current
Social Media Admin Campbell's Highland Sports Grille Greenwood, IN
02/2018 to 03/2018
Ticket Sales Indy Eleven Professional Soccer Indianapolis, IN

Sales calls reaching 10,000 dollars in ticket sales.

08/2017 to 12/2017
Community Outreach Intern Beyond Monumental Indianapolis, Indiana
Contacted neighborhoods and businesses on course for the 2017 CNO Financial Indianapolis Monumental Marathon. Set up Emergency Action Plan, shelters.
08/2017 to 10/2017
Guest Services-College Program Indianapolis Motor Speedway Indianapolis, Indiana
"Yellow Shirt" Question and Answer stations. Security/Credentials at Brickyard 400 and Red Bull Air Race.
08/2016 to 12/2016
College Sales Representative Pacers Sports and Entertainment Indianapolis, Indiana
08/2016 to 09/2016
College Sales Representative Beyond Monumental Indianapolis, Indiana
01/2014 to 03/2019
Advisory Board Member Brickyard Battalion Indianapolis, Indiana
01/2016 to 01/2016
Volunteer-Summit League Championships IUPUI Swimming and Diving Indianapolis, Indiana

03/2016 to 03/2016
Volunteer, March Mayhem Tournaments Indiana USSSA Basketball Westfield, Indiana
Education
2017
Bachelor of Science: Sport Management
Indiana University - Indianapolis
  • 3.5 GPA
  • Minor in Business
  • Coursework in Communications, Sales, Marketing and Public Relations
2013
Associates Degree: General Studies
Ivy Tech Community College - Indianapolis, Indiana




Skills
  • Extensive sports knowledge
  • Sound judgment
  • Responsible and reliable
  • Skilled in Microsoft Office
  • Team building
  • Sports enthusiast
  • Diligent

This resume is created in 7 minutes.
Career Objective
Obtain a challenging leadership position to improve organizational ability to exceed corporate goals, and help honor all long-term commitments made to customers, stockholders, employees and the communities in which we live.
Professional Experience
11/2016 - Current The Home Depot Corporate Atlanta, GA
Operational Supervisor (Retail/Social Media)
  • supervise and manage a growing team with approximately 10-15 direct reports, inclusive of onsite and remote team members
  • Directly manages employees in the call center by assigning and monitoring work; gathering resources; implementing productivity standards; resolving operations problems; implementing new procedures.
  • Acts as escalations path for complex customer contacts and periodically conducts real-time call/e-mail or chat monitoring and coaching in order to enhance service quality and increase productivity and department performance.
  • Contributes to continuous improvement initiatives by tracking customer issues, identifying patterns and root causes and then executing recommended solutions.
  • Eleven hourly associates promoted within a year.
  • Execution of captainships (IE: Associate Development, Social Media Strategy, department optimization, and Chat Strategy).
  • Creation, implementation, and execution of innovation (IE:Daily Attendance and Performance Tracker and of Bi-weekly 1:1 form)
  • Maintains statistical  staff performance feedback results by rewarding, coaching, teaching, training, counseling,  and  implementing policies, and procedures.
  • Monitor, compile and analyze call queue data to stay aware of inbound calls, calls waiting, abandonment rate, and average handle time to ensure customer satisfaction.
  • Provide evaluation of processes, procedures, data, and metrics to identify trends and opportunities for continuous improvement
  • Address disciplinary and/or performance issues; and write and administer performance reviews for skill improvement
06/2016 - 11/2016 The Home Depot Corporate Atlanta, GA
Social Media Escalations Resolution Expeditor
  • Harness Social Media channels including Facebook, Twitter, Yelp, Instagram, Pintrest and BazaarVoice to educate brand followers and influencers increasing product knowledge.
  • Continually monitor activity and interpret posts, ensuring responses are tailored according to the client and their needs.
  • Engage with customers to identify issue and provide personalized solutions balancing outside in and inside out viewpoints.
  • Make decisions starting from position of customer advocacy while balancing risk, profitability and reputational impact.
  • Deliver updates and reviews to management, at various levels, to educate and enlighten about social media activities, policies, competitions, and achievements.
  • Continuously improve by capturing and analyzing the appropriate social data/metrics, insights and best practices, and then acting on the information.
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10/2013 - 06/2016 The Home Depot Corporate Atlanta, GA
Extended Warranty Escalation Resolution Expediter
  • Consistently deliver an exceptional customer service experience to clients, agents, customers, vendors, field and other third parties by professionally answering inquiries and service escalations.
  • Defuse executive escalation disputes by advocating for the customer and probing to understand the underlying issue, while maintaining a strong situational awareness.
  • Effectively interact with multiple levels of the organization; summarizing situations and articulating possible solutions.
  • Enhance and implement employee new hire training manual outlining all proper business procedures and policies, which resulted in increased company efficiency and productivity.
  • Prepared, processed, and maintained proper legal documentation and records to support the business and clients.
07/2011 - 10/2013 Assurant, Inc Atlanta
Service Recruiter Specialist
  • Recruit, screen, dispatch and managed authorized service centers for Extended Protection Plan (EPP) repairs on major appliances, consumer electronics, laptops, and home services.
  • Negotiate lucrative partnerships with major national vendors such as Maytag, GE, LG, Electrolux, Sub Zero, and Samsung.
  • Promptly manage and respond to daily client concerns and leverage partnerships to provide immediate and efficient resolutions.
  • Conduct internal ISO audits by researching, analyzing, and reporting potential cost saving measurements and trends.
  • Customer service follow-up, tracking and monitoring, including maintaining logs and tracker reports, ensuring all interactions are documented and followed through.
07/2009 - 07/2011 Assurant, Inc. Atlanta, GA
Fulfillment Specialist
  • Adjudicate and process contract fulfillments in compliance with the Extended Protection Plan (EPP) terms amp; conditions.
  • Team Lead and liaison between the customer, client, management, and sales team.
  • Facilitate long sustainable relationships and repeat business with vendors by providing an elevated customer service experience.
  • Analyze, reference and apply product knowledge of latest technologies, brands, and trends in major appliances, consumer electronics, computers, and home services.
  • Manage lost, damaged, defective and returned merchandise for Tiger Direct, Inc.
05/2008 - 04/2009 Service Right USA Norcross
Account Supervisor
  • Oversee the handling of corporate client accounts (IE: Warranty Corporation of America, The Home Depot, National Electronic Warranty Corporation, BrandSmart, etc...).
  • Prepare and negotiate service contracts and ensure proper insurance coverage.
  • Generate and process payments under service plans to authorized service providers, clients and business partners.
06/2007 - 01/2009 Staff Source Marietta
Customer Service Representative
  • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
  • Receive inbound calls including transferred sales leads and calls from current and potential customers.
  • Meet personal, team and company's qualitative and quantitative targets.
Education and Training
2016 Phoenix, AZ
Bachelor of Arts in Criminal Justice University of Phoenix Management Concentration
Skills

Managing and Measuring Work, Process Management, Leadership, Coaching, Teaching, Training, Learning and Development, Customer Service, Call Center, Problem Solving, Analytical, Conflict Resolution, Supervisory, Organizational Skills, Insurance, Quality Management, Reporting, Delegating, Teamwork, Performance Management, Results Driven, Multi-Tasking, Public Relations, Networking, CRM, Verint


This resume is created in 7 minutes.
Hospitality Professional
I PROVIDE AN EXPERIENCE THAT IS
Personal • Memorable • Anticipatory • Accomodating 
 
MISSION STATEMENT
I am your first welcoming hello, and your last smiling goodbye! I am the support system which includes but is not limited to providing the best customer service experience; the front line of a family that is working hard in making a difference in the world. I am a human being, with passion and pride in what I do, whom seeks to constantly learn and grow.  
Profile
I am well-traveled; I have lived in Thailand for ten years, in Europe for four years, and in the US for eight years. I have gained exceptional people skills, with a down-to- earth, outgoing personality. I have an excellent capability of anticipating guests' needs and fulfilling them appropriately. I have the proven ability to establish rapport with guests, as well as, being conversant in problem resolution and conflict management. I have experience with luxury service, therefore I am meticulous to details and execute work with high standards.
Highlights
  • Great problem solving skills
  • Microsoft Office proficient
  • Strong organizational skills
  • General office operations
  • Exceptional attention to detail
  • Courteous, professional demeanor
  • Strong administrative skills
  • Top-tier customer service background
  • Sales Expertise
  • Hardworking and reliable
  • Knowledgable and friendly
  • Love to smile!
Education
Bachelor of Arts: Business and Administration Broward College Davie, Florida, US In Progress
2012
High School Diploma Cooper City High School Cooper City, Florida, US
Experience
Fine Dining Server & Cocktail Server Truluck's Fort Lauderdale, FL
  • Executed daily menu specials and shared distinguished knowledge of specialty items and other gourmet menu items.
  • Up-sold wines, liquors, and five course meals with confidence, professional appearance and mannerism.
  • Prepared and served bottle service table side.
  • Answer questions regarding menu items and ingredients and provide information regarding allergy concerns, diet items and specials.
  • Ran food to ensure guests received menu items prepared specific to special requests once it is assembled by the Expeditor for prompt service.
  • Constantly circulating tables without being obtrusive, bussing and manicuring tables to remove excess plates and ensure guests requests and expectations are all met during their experience.
  • Engage guests in conversation to build a relationship and encourage regulars, without being disruptive of their experience.
  • Help team members with their guests. Team work makes the dream work.
Front Desk Agent The Gzella Collection Hotels Fort Lauderdale, FL
  • Actively welcome, greet and check guests in.
  • Inform guests with savvy knowledge of hotel, its services, the city, and local ‘happenings.'
  • Differentiate between guest types and handle them in the appropriate manner; guests with confirmed or claimed reservation, walk ins, VIP guests, groups, etc.
  • Follow up on all arrivals using the prescribed procedure, modification of registration cards, special requests, rate changes, room changes and account inquiries, reservation inquiries.
  • Deal with all guest requests, accidents and/or thefts promptly, no later than within a 20 minutes response time, record all matters in HotSOS or hotel specific recording process.
  • Update and maintain the reception hand over book, pass on all guest feedback to the Manager on duty so appropriate action may be taken.
  • Ensure guest privacy and security, any confidential guest information is not disclosed and processes are aligned with MHG confidentiality standards.
  • Ensure all necessary supplies are available for the front desk, manage par stock and order supplies.
  • Comply with hotel credit policy as it relates to cash payments; credit card payments; account to company; voucher payment; third party payment, international currency, etc.
  • Encourage up-selling in order to maximize rates.
05/2016 to 10/2016
Fine Dining Server - (In training for Guest Relations position) The Beverly Hills Hotel, Dorchester Collection Beverly Hills, California
  • Meet all guests' expectations by providing flexible service that includes but is not limited to fine dining experience. 
  • Five Star & Five Diamond training and service with experience in problem solving, guest resolution, and maintaining guest satisfaction.
  • Use suggestive selling practices with the utmost of subtlety and enthusiasm when guiding guests through menus.  
  • Anticipate guests' needs.                          
  • Support my team by routinely helping other areas of the restaurant, including answering telephones and completing financial transactions for other staff.  
  • Developed and maintained positive working relationships with others to reach business goals and create smooth working space.  
  • Demonstrate genuine hospitality greeting and establishing rapport with guests.
  • Consistently provided professional, friendly and engaging service.
  • Quickly record transactions in MICROS POS system to ensure prompt service.
  • Demonstrate my profound understanding of setting tables with appropriate cutlery as well as knowledge of different glasses used for different beverages.
  • Addressed diner complaints with kitchen staff and served replacement menu items promptly.
  • Set dining tables according to type of event and service standards.
  • Routinely clean work areas, glassware and silverware throughout each shift.
  • Follow all safety and sanitation policies when handling food and beverage to uphold proper health standards. 
Fine Dining Server & Guest Services The Beverly Hills Hotel, A Dorchester Collection Beverly Hills, CA
  • Five Star & Five Diamond training and service with experience in problem solving, guest resolution, and maintaining guest satisfaction. 
  • Meet all guests' expectations by providing flexible service that includes but is not limited to fine dining experience.
  • Use suggestive selling practices with the utmost of subtlety and enthusiasm when guiding guests with thorough knowledge of menus.
  • Demonstrate genuine hospitality greeting and establishing rapport with guests. 
  • Support my team by routinely helping other areas of the restaurant, including answering telephones and completing financial transactions for other staff.
  • Consolidated orders and work tasks to ensure guests' received orders promptly and as swiftly as possible. 
Management Assistant Universal Music signed Artist Simonne Jones Los Angeles, California
  • Manage staff, preparing work schedules and assigning specific duties.  
  • Use discretion to manage confidential matters and sensitive information.  
  • Provide coaching, mentoring, and consultation to staff to enhance staff development.  
  • Monitor businesses and agencies to ensure that they efficiently and effectively provide needed services while staying within budgetary limits.  
  • Coordination of logistics for travel, press, photo shoots, video shoots, fittings, and rehearsals.  
  • Constantly develop new ideas for social media and help update social media profiles in real time.
  • Organize and maintain the daily schedule including emails, rolling calls, booking of appointments.  
  • Maintain off site office including purchasing of computer and peripheral supplies, submit monthly expense report.
  • Consistently receive positive feedback from client Simonne Jones and Executives from Universal Music on performance reviews.
12/2014 to 09/2015
Fine Dining Server La Mano Verde Berlin, Germany
  • Use suggestive selling practices with the utmost of subtlety and enthusiasm when guiding guests through menus.  
  • Support my team by routinely helping other areas of the restaurant, including answering telephones and completing financial transactions for other staff.  
  • Developed and maintained positive working relationships with others to reach business goals and create smooth working space.  
  • Demonstrate genuine hospitality greeting and establishing rapport with guests.  
  • Consistently provided professional, friendly and engaging service.  
  • Quickly record transactions in MICROS POS system to ensure prompt service.  
  • Demonstrate my profound understanding of setting tables with appropriate cutlery as well as knowledge of different glasses used for different beverages.  
  • Addressed diner complaints with kitchen staff and served replacement menu items promptly.  
  • Set dining tables according to type of event and service standards.  
  • Routinely clean work areas, glassware and silverware throughout each shift.  
  • Follow all safety and sanitation policies when handling food and beverage to uphold proper health standards. 
05/2014 to 12/2014
Server and Cocktail Server Tequila Ranch Restaurant Hard Rock Cafe Hollywood, Florida
  • Coordinated ticket times with executive chef.                          
  • Managed multiple tables and guest interactions.                          
  • Delivered 5-star quality dining experiences.                          
  • Ensured guest satisfaction across multiple parties.                          
  • Maintained a professional attitude in high-pressure situations.            
  • Spearheaded a team of 17 restaurant professionals.                          
  • Lead daily pre-shift team meetings.                          
  • Trained dozens of waiters and waitresses in essential serving skills. 
Seasonal Bartender American Airlines Miami Heat Arena Miami, Florida
  • Engaged with bar customers and provided outstanding service to increase customer loyalty.
  • Repeat customers (regulars) increased over first six months.  
  • Help create fun ideas event series to attract more sales.
  • Worked at fast paced speeds to accomodate average attendance of 200 persons per event.  
  • Recorded liquor and craft beer inventory and facilitated orders to expand top-shelf options.
Key holder Solstice Sunglass Boutique Pembroke Pines, Florida
  • Demonstrated strong leadership ability.
  • Ensure that daily merchandising flexing process, daily replenishment process, Key Corporate Communications, and store cleanliness standards are properly executed when opening or closing. 
  • Opened and closed the store following proper procedures documented in the opening and closing checklist.
  • Ensured that registers are properly opened and closed, doors are opened and locked and alarms are set correctly.
  • Participated in store selling efforts to ensure personal goals as well as store sales and productivity goals are met.
  • Prepared and confirmed that all deposit slips, spreadsheets, envelops and deposit bags were correctly filled out and discrepancies were reconciled and cleared by accounting.
  • Ensured all operational responsibilities are carried out in the absence of the store manager.
  • Assisted with training delegation and supervision of staff to develop and maintain individual selling, customer service and product knowledge skills.
  • Partnered with Store Manager, RM, DM and/or Loss Prevention to address concerns related to unsatisfactory performance and policy violations in a timely matter.
08/2012 to 03/2014
Server T.G.I Friday Davie, Florida
  • Relay orders to kitchen staff and bartender.                          
  • Enter order into POS and follow-up on food preparation.                      
  • Ensure correct and quick delivery of orders.                          
  • Sanitize, reorganize, and uphold station during shift.