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Professional Summary
An experienced marketing professional who consistently delivers high-quality and results-focused marketing content. In-depth knowledge of social media marketing with expertise in identifying emerging market trends. Seamlessly have managed all aspects of marketing communications, including direct marketing, publications, events management and audio-visual production.
Skills
  • Internet marketing Strategic marketing
  • Campaign development Thought leadership content development
  • Budgeting and forecasting Quantitative and qualitative market research
  • Revenue generation strategies E-mail and direct mail marketing campaigns
  • Digital Marketing
  • Internet and E-mail Marketing
  • Marketing Campaign Management
  • Online and mobile consumer marketing tools
  • Marketing plan development
  • Targeting segmentation and optimization
Education
Master Of Business Administration: Leadership And Global Strategy, 2020
Woodbury University - Burbank, CA
Digital Marketing, 2017
General Assembly - Los Angeles, CA
Bachelor of Science: International Business and Marketing , 2016
California State Polytechnic University - Pomona
Work History
Assistant Marketing Manager, 01/2018 to Current
Belkin International Los Angeles, CA
  • Align local marketing activities with Global directives
  • Prepare and localize Global marketing materials for the region
  • Prepare promotional and tactical materials to support local country programs
  • Social Media – Manage social media calendars for the region and work with agencies to ensure roll out
  • E-commerce info – prepare content for regional upload for e-commerce sites
  • Support the countries/distributors/media on marketing materials, images, and information
  • Consulted with product development teams to enhance products based on current customer data.
Board of Directors, 08/2016 to Current
Armenian National Committee -- Western Region Glendale, California, United States
  • Created and oversaw an internship program for college students and recent graduates.
  • Drafted catalogs, brochures and public service announcements to promote programs.
  • Conducted feasibility studies and recommended actions for proposed projects.
  • Collaborated with members of the city staff, other public agencies, and private organizations.
  • Created key Internet marketing activities to acquire and retain new activist through email campaigns, affiliate marketing, and social media.
  • Partnered with web development teams to enhance functionality, user experience, online brand positioning, and advertising.
Social Media Coordinator, 08/2017 to 02/2018
SADA Systems, Inc. Los Angeles, CA
  • Work closely with the executive management as well as the Google and Microsoft sales team to analyze market trends, perform competitive analysis and develop new ideas on how to generate business.
  • Developed, created and executed B2B social media strategies
  • Assist with special projects and events.
  • Developed, executed, and optimized social posts and promoted social campaigns on numerous platforms: SADA Blog, LinkedIn, Facebook, Twitter, YouTube, etc.
  • Research and cultivate content relevant to cloud computing, IT and Technology industry.
  • Proactively monitor and make recommendations for responding to user-generated content both positive and negative.
  • Devised email strategies, including segmenting strategies, welcome email auto responders and training drip campaigns.
Campaign Manager, 02/2017 to 04/2017
Re-Elect Zareh Sinanyan for Glendale City Council Glendale, CA
  • Ensure accuracy of marketing materials and provide formal sign off if necessary Defined and tracked campaign effectiveness and adjusted strategies accordingly.
  • Oversaw all aspects of the campaign including day-to-day operations, the hiring, and management of staff, the coordination and implementation of the fundraising operations and ongoing coordination with the candidate. 
  • Oversaw the development of all paid media production, distribution, and broadcast (TV, radio, and direct mail). Manage aggressive free media campaign.
  • Helped obtain 9,000 votes for my candidate ensuring his victory. 

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Skills
  • MS software
  • Excel
  • Power Point
  • Basic Administrative knowledge
  • schedule coordination
  • Appointment scheduling
  • vendor relations
  • Lab result evaluation
  • Sales, building client relationships
  • Digital Photography, social media marketing
Work History
Social Media Coordinator /Sales Associate , 12/2017 to Current
Lincolnway Flower Shop York, PA


  • Manages 5 different social media accounts, generating interest for existing and upcoming product or service releases.
  • Created social media content with consistent content and tone.
  • Developed marketing content such as blogs, promotional materials and advertisements for social media.
  • Increased customer engagement through social media.
  • Product/Floral Photography
Photography Sales, 10/2016 to 01/2017
Lifetouch Church Directories Lancaster, PA
  • Photographed high-quality portraiture images.
  • Defined and recommended detailed solutions to capture images.
  • Selected and altered secondary photographic features such as backdrops and lighting.
  • Prepared for all on-location and studio shoots.
  • Described product to customers and accurately explained details and care of merchandise.
  • Provided an elevated customer experience to generate a loyal clientèle.
  • Answered product questions with up-to-date knowledge of sales and company promotions.
  • Recommended merchandise to customers based on their needs and preferences.
Design Internship , 08/2015 to 12/2015
Brittany's HopeElizabethtown, PA
  • Maintained consistent use of graphic imagery in materials and other marketing outreach.
  • Formatted text and graphics for blog posts, newsletters, and other materials.
  • Photographed employees for the website. 
  • Created company holiday card.
  • Photographed annual Walk of Love 5K.
Art Instructor, 06/2013 to 10/2015
Art Matters StudioLancaster, PA
  • Developed art and design concepts.
  • Contributed to the creative process through original ideas and inspiration.
  • Mentored junior artists in their creative processes.
  • Researched drawings of characters and environmental elements for inspiration.
  • Fostered a highly communicative, collaborative team culture on all visual product projects.
  • contributed ideas on marketing and sales goals.
  • Instructed small and large groups for various events. 
  • keyholder to the studio. 
Education
Bachelor of Arts: ART, 2015
Millersville University - Millersville, PA

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Professional Summary

Advance science student at the University of New South Wales (UNSW) majoring in pathology with a specialisation in infectious disease. Currently a processing technician (grade 2) at the Australian Red Cross Blood Service. A hard-working team player striving for excellence and results. Technologically savvy and customer focus oriented.

Education
2021
Bachelor Of Advanced Science (Honours): Pathology
UNSW Sydney - Sydney, NSW

Distinction average

2019
Bachelor Of Medical Science: Human Pathology
UNSW Sydney - Sydney, Australia
Work History
06/2018 to Current
Processing Technician (Grade 2) Australian Red Cross Blood Service Alexandria, NSW
  • Process whole blood into its constituent components.
  • Facilitate the entry of blood components into NBMS
  • Create pooled platelets from docked buffy coats.
  • Cooperate with neighbouring departments to achieve customer focused results in line with standard operating procedures.
  • Specimen reception
01/2016 to Current
Web And Social Media Coordinator SDSRI Liverpool, NSW
  • Use computers for various applications, such as database management and word Sydney, NSW processing.
  • Facilitate data entry.
  • Complete forms in accordance with company procedures.
  • Develop and maintain original website content.
  • Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, and presentation software.
01/2017 to 02/2018
Office Administrative Assistant PhysioFit Sydney, NSW
  • Assisted with event planning, including associated travel and logistical arrangements.
  •  Data entry, resume tracking and maintenance of the applicant tracking system.
  • Facilitated the scheduling of patients within the medical practice setting
  • Composed in dealing with client in a professional manner in the delivering of results and information.
Certifications

• Pulmonary Resuscitation Certified (HTLAID0001)
• Emergency Life Support (HTLAID0002)
• Provide First Aid in an Emergency Setting (HTLAID0003) 

• Google “NINJA” accredited
• UNSW OHS certified

Skills
  • Organised and Reliable
  • Flexible
  • Excellent planner and coordinator
  • Critical thinker
  • Customer service-oriented
  • Proficient in Microsoft Word, Excel, Powerpoint and Outlook

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Professional Summary

Highly motivated, detailed oriented with great organization skills and the ability to work efficiently independently or in a group setting.  Self-managing with the abilities to also manage a team and focus on individual, team and/or company goals.

Skills
  • Excellent written and oral communication skills
  • Attention to detail with superior organizational skills
  • Superb time management skills
  • Ability to work in a dynamic team environment
  • Strong problem solving aptitude
  • Adept in multiple database and CRM systems
  • Dispute resolution
  • Ability developing efficient and improved process's
  • Proficient in Microsoft Office
  • Data analysis
Work History
Fraud Analyst 06/2016 to Current
J2 Global Inc. Hollywood, California
  • Minimize fraud loss and chargeback rates through the prevention, detection and investigation of fraudulent or suspicious transactions and accounts
  • Research credit card chargeback disputes and build dispute cases to recover funds back across multiple product types
  • Gather appropriate data from internal systems to substantiate transaction validity, evaluating the information found and determining appropriate course of action
  • Handle all aspects of the dispute process in compliance with Visa, Discover, MasterCard and American Express rules and regulations
  • Process assigned chargeback queues within time frames to ensure limited financial risk to the company
  • Research and analyze all reported chargeback cases and make recommendations to improve business processes associated with online credit card fraud and chargebacks
  • Knowledge of Visa, MasterCard, Discover and American Express operating rules, regulations, and federal state regulations
  • Ensure chargeback processes and procedures are documented and maintained
  • Monitor and analyze chargeback levels for the various card types and provide regular reports on fraud and chargeback levels to senior management
  • Work on fraud queues for various products using current fraud tools and ensure all suspicious transactions are reviewed in a timely manner
  • Research and process customer requests for refunds and credits
  • Prepare deposits for customer checks received and post the payments to customer accounts for various subsidiaries
Customer Service Supervisor 09/2014 to 06/2016
J2 Global Inc. Hollywood, CA
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment
  • Effectively managed a high-volume of inbound and outbound customer calls
  • Mastery of customer service management systems and databases
  • Prepared reports and communication for senior management in regards to call center progress and customer satisfaction results
  • Provided incentive to increase productivity by offering employees awards for excellence in customer service
  • Oversaw call center agents to ensure customer satisfaction goals are consistently met
  • Compiled and performed soft skills and revenue generation classroom training with CSR's
  • Conducted performance reviews and disciplinary action for all CSR's
  • Worked consistently to reduce resolution time and improve customer satisfaction rates
  • Interviewed and hired potential candidates
Customer Service Supervisor 10/2013 to 09/2014
Fuhu Inc. El Segundo, CA
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals
  • Facilitated inter-departmental communication to effectively provide customer support
  • Scheduled staff shifts to cover peaks and lulls in call volume
  • Trained staff on operating procedures and company services
  • Provided accurate, specific, and timely performance feedback for CSR's 
  • Identified individual development needs with appropriate training 
  • Followed through on all critical inter-departmental escalations to increase customer retention rates
  • Fostered an environment that encouraged continual process improvements
  • Maintained up-to-date knowledge of product and service changes
  • Managed Team Leads to ensure coaching and continual growth of CSR's is consistent 
  • Cross-Trained and backed up other customer service Team Leads
Social Media Coordinator 10/2011 to 10/2013
JustFab El Segundo, CA
  • Oversaw company website for updates and increase community participation in content
  • Managed activity and created content for posts on Twitter, Facebook, Instagram, Tumblr, Pinterest, and Google+
  • Developed and managed relationships with different vendors
  • Managed answering tweets on Twitter handle
  • Consistently engaged in two way dialogue with the online community
  • Measured success of activities and compiled reports from data on each social media platform
  • Fostered relationships with bloggers and other related marketing teams
Customer Service Manager 09/2009 to 10/2011
JustFab El Segundo, CA
  • Managed call center from initial start-up to full operational status
  • Worked with accounting department to research credit card chargeback disputes and fraud cases
  • Managed team, Interviewed, hired, and trained staff on a monthly basis
  • Hands on involvement in all aspects of the customer service department fostering an environment in which members enjoy a high level of service and employees are motivated to deliver top performance
  • QA/Monitored reps on a daily basis to ensure quality
  • Coached leadership staff and worked as a team to maintain service level
Mortgage Sales Supervisor 07/2006 to 09/2009
ING Direct Santa Monica, CA
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals
  • Acquired new customers, converting inbound mortgage customer calls to committed applications
  • Assisted customers with any procedural questions and how to perform website self-service
  • Met Monthly team and personal account acquisition goals
  • Minimum personal quota of at least 600K in sales/acquisition goals per month
  • Specific Customer Experience goals
  • Contributed to the overall department volume goals
  • Assisted in Sales Training and QA to review with reps overall performance
  • Met all customer call guidelines including service levels, handle time and productivity
Education
Bachelor Degree: Business 2005 Chapman University - Orange, CA