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Professional Summary

Advance science student at the University of New South Wales (UNSW) majoring in pathology with a specialisation in infectious disease. Currently a processing technician (grade 2) at the Australian Red Cross Blood Service. A hard-working team player striving for excellence and results. Technologically savvy and customer focus oriented.

Education
2021
Bachelor Of Advanced Science (Honours): Pathology
UNSW Sydney - Sydney, NSW

Distinction average

2019
Bachelor Of Medical Science: Human Pathology
UNSW Sydney - Sydney, Australia
Work History
06/2018 to Current
Processing Technician (Grade 2) Australian Red Cross Blood Service Alexandria, NSW
  • Process whole blood into its constituent components.
  • Facilitate the entry of blood components into NBMS
  • Create pooled platelets from docked buffy coats.
  • Cooperate with neighbouring departments to achieve customer focused results in line with standard operating procedures.
  • Specimen reception
01/2016 to Current
Web And Social Media Coordinator SDSRI Liverpool, NSW
  • Use computers for various applications, such as database management and word Sydney, NSW processing.
  • Facilitate data entry.
  • Complete forms in accordance with company procedures.
  • Develop and maintain original website content.
  • Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, and presentation software.
01/2017 to 02/2018
Office Administrative Assistant PhysioFit Sydney, NSW
  • Assisted with event planning, including associated travel and logistical arrangements.
  •  Data entry, resume tracking and maintenance of the applicant tracking system.
  • Facilitated the scheduling of patients within the medical practice setting
  • Composed in dealing with client in a professional manner in the delivering of results and information.
Certifications

• Pulmonary Resuscitation Certified (HTLAID0001)
• Emergency Life Support (HTLAID0002)
• Provide First Aid in an Emergency Setting (HTLAID0003) 

• Google “NINJA” accredited
• UNSW OHS certified

Skills
  • Organised and Reliable
  • Flexible
  • Excellent planner and coordinator
  • Critical thinker
  • Customer service-oriented
  • Proficient in Microsoft Word, Excel, Powerpoint and Outlook
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Summary

Dependable delivery expert committed to getting each job done quickly, efficiently, safely, and on-time deliveries. Personal and energetic with 2+ years of customer service experience.  Motivated to provide prompt friendly and professional services at all times. Team player with proven leadership abilities. Work well under pressure, using tact and good judgement. 

Skills
  • Excellent communication skills
  • Sales proficiency
  • Strong organizational skills
  • Active listening skills
  • Telecommunication skills
  • Reliable and dependable
  • Positive outlook
  • High customer service standards
  • Strong problem solving ability
  • Computer-savvy
  • Customer service-oriented
  • MS Office proficient
  • Flexible
  • Typing speed [55] WPM
Experience
March 2017 to Current
Domino's Pizza Hollywood, FL Delivery Expert

Deliver customer orders to homes and places of business with in established time frames.  Submit a daily mileage log with trip sheet, fuel, and delivery documentation. Notify supervisor of any customer or delivery problems. Turn in receipts and money received from deliveries. Open and close the store, which includes cleaning, prepping store, and preparing various foods for cooking and serving. Accept payment from customers and make changes as necessary. 

August 2016 to February 2017
Walmart Phoenix, AZ Sales Associate/Cashier/Lot

Greeted incoming customers and provided immediate assistance. Listened to customer needs and preferences to provide accurate advice and location of products. Completed price-checking for items, and purchases with cash, credit and debit payment methods. Answered incoming telephone calls with professional and knowledgeable responses regarding policies, services, and products. Organized store shelves and displays. Returned carts to store front. Worked flexible schedule to accommodate changing customer levels.

September 2012 to July 2016
CenterStage1 Productions, LLC Morningside, MD Studio Engineer/Marketing Promotions

Engineered recording sessions for artists in multimedia studio utilizing Pro Tools Software, and various digital production tools. Collaborated with other artists and engineers to ensure that products met industry standards for release. Promoted artists releases and events through social media and other avenues. Kept executive staff up to date on key trends in the music industry. 

September 2013 to September 2014
VC Dynamics Scottsdale, AZ Inbound/Outbound telephone sales representative

Provided information product and services to current clients and prospective buyers. Navigate between multiple computer programs and database while conversing with clients. Place orders, made recommendations to customer and documented transactions.  Addressed customer service inquiries in a timely and accurate fashion. Retrieved basic account information, overviewed history in the database, and analyze it to determine what to recommend.  Maintained up-to-date records at all times. Built customer loyalty by placing follow-up calls for customers who reported product issues.

July 2012 to September 2013
Penn Strategies, LLC Potomac, MD Public Relations Assistant

Drafted social media posts and assisted with the management of social media profiles.Conducted online research. Produced photography and video content for clients and media distribution. 

July 2011 to July 2012
Novus Glass Phoenix, AZ Customer Service Representative

Explained glass repair procedures and warranties to customers. Verified customer insurance coverage and deductible amounts for vehicles. Listened to the customer's description of damages, assessed the level of repair needed and scheduled service to resolve customer issues.

February 2009 to July 2011
CenterStage1 Productions, LLC Morningside, MD Social Media Coordinator

Managed several social media outlets for multiple artist brands. Developed social media strategies for responding to fans and followers. Posted and promoted artists' music in online communities. Created social content calendar. Crafted monthly reports of social media activity for artists' review.

February 2008 to February 2009
Cracker Jaxs Scottsdale, AZ Event Attendant

Controlled traffic at entrances and exits as needed. Reported accidents, safety hazards, or any unusual occurrences. Maintained sporting equipment, vehicles, rides, booths, facilities, and grounds. Described park attractions to patrons to entice customers to games and other entertainment. Assisted patrons with entering or exiting amusement rides. 

Education and Training
Paradise Valley Community College
Phoenix, AZ
General College Requirements 2014-2016
Paradise Valley High School
Phoenix, AZ
High School Diploma 2009
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Personal Summary

Punctual college student with a record of exceptional performance in a water recreation environment.

Volunteer History
Social Media Coordinator, 07/2016 to 08/2018
Sons Of Union Veterans Of The Civil WarLawrenceville, GA

Maintained administrative functions for social media accounts for local chapter of national civic organization.

Education
High School Diploma: 2018
Mill Springs Academy - 13660 New Providence Road, Alpharetta
  • 3.91 GPA
Bachelor of Science: Communication, Journalism, 2022
Appalachian State University - Boone, NC
  • Maintained a 3.63 GPA throughout freshman year.
  • Made the Dean's List both semester of freshman year.
Certifications
  • American Red Cross Lifeguarding, First Aid, CPR, and AED
Work Experience

Kroger Nutrition Clerk- Maintained inventory and stock for multiple grocery sections, including Nutrition and Dairy. 

Shoot the Hooch Boat Handler-Ensures customers have access to and are instructed on how to properly use safety equipment in a water recreation environment.

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Professional Summary
Business Management student with excellent writing and communication ability. Brings additional valuable knowledge from a recent internship alongside a past in the service and hospitality industry. 
Skills
  • Personable and friendly
  • Proficient in customer service
  • Creative problem solving


  • Quality-focused
  • Strong written and verbal communication skills
  • Adaptable Learner
  • Honest Employee
Work History
10/2014 to 03/2015
Hostess Wings -N- More 16580 I-45, Conroe, TX 77384
  • Assigned patrons to tables suitable for their needs and according to rotation.
  • Assisted in maintaining preparation and service areas in a sanitary condition.
  • Cleaned and organized eating, service, and kitchen areas.
  • Answered telephone calls and responded to inquiries.


02/2016 to 05/2016
Party Hostess Chuck E Cheese 2515 Viking Dr, Bossier City, LA 71111
  • Proactively prepared for large parties and reservations, anticipating planning and staffing needs.
  • Addressed diner complaints with kitchen staff and served replacement menu items promptly.
  • Effectively listened to, understood and clarified guest concerns and issues.
  • Restocked the salad bar and buffet, refilled condiments, organized pantry area and swept and mopped floors.
  • Routinely removed trash and debris from restaurant.

08/2016 to Current
Intern, Social Media Coordinator Susan Price NYC
  • Managed and reviewed filing and office systems.
  • Entered credit data into databases in a timely and accurate manner.
  • Curated Instagram and other social media weekly, which garnered more traffic to website.

Education
Current
High School Diploma:
Borough Of Manhattan Community College - 199 Chambers Street

2016
High School Diploma:
Benton High School - 6136 LA-3, Benton, LA 71006
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Professional Summary
A multi-lingual, quick learner and detail-oriented professional with supporting experience in administrative and education. Dedicated and skilled in providing quality customer service through effective communication and understanding customer needs. Established organizational and time management skills by maintaining a high GPA as a full-time student, while managing 2 part-time jobs simultaneously.
Education
BBA: Human Resource Management and Industrial Relations, CUM LAUD May 2017
Saint Mary's University (SMU) 923 Robie Street, Halifax, NS
Halifax, NS CUM LAUDE Human Resource Management & Industrial Relations
BBA: International Economics and Trade Jun 2014
Guangzhou College of South China University of Technology (GCT) Guangzhou, Guangdong Province, China
International Economics & Trade
Work History
Administrative Assistant Jul 2017 - Sep 2017
Canada Promising International Education Group Ltd. (PIEG) Halifax, NS
  • Provided comprehensive administrative support for executive-level staff.
  • Supported complex, deadline-driven operations, and resolved issues.
  • Developed and maintained the administrative process to achieve organizational objectives as well as to improve accuracy and efficiency.
  • Prioritized work to meet department needs and exercise proper judgment in making decisions.
  • Organized and collected data from clients,  analyzed, summarized and designed general correspondences to create bi-monthly reports.
Server Aug 2016 - Sep 2017
Suzuki Sushi Restaurant Halifax, NS
  • Thrived in a customer-focused, fast-paced work environment by multitasking effectively.
  • Worked independently and effectively as part of a team, followed instructions with minimal supervision and took initiative to ensure customers received high-quality service.
  • Provided training for new employees ensuring proper orientation on restaurant procedures and provide on-going support to contribute to their success
Tutor Sep 2015 - Apr 2017
Sobey School of Business at Saint Mary's University Halifax, NS
  • Specialized as an individual tutor by simplifying statistics and mathematical concepts while coaching students to think critically to solve problems.
  • Identified signs of emotional or developmental issues in students and provided encouragement and support.
  • Assisted students with computational problems ranging in the complexity of simple trigonometric to advanced algebra problems by demonstrating proficient MS Office.
Secretary of Student Acting for Global Awareness Sep 2016 - Apr 2017
The International Centre, Saint Mary's University Halifax, NS
  • Work cohesively with a diverse group of approximately 20 SAGA members in promoting and raising awareness of diversity on and off-campus.
  • Assisted and hosted International Night featuring over 15 diverse performances hosting over 300 students, staffs, and faculty at the largest student-run campus event.
  • Participated in weekly group meetings and workshops, covering different topics include but not limited to organizational skills, communication skills, time management, public speaking etc...
  • Supported events by providing photography skills as well as using Adobe series products to edit photos.
Interpreter Mar 2017 - Mar 2017
Nova Scotia Business Inc. Halifax, NS
  • Assist buyers from Beijing, China, who interested in sourcing seafood and agri-food and beverage products when communicating with Nova Scotia companies.
  • Maintain professionalism when interpreting for both parties during traumatic and emotional sessions.
Bookkeeper Assistant May 2016 - Jul 2016
Huazhan Construction Material Ltd. Guandong, China
  • Tracked, recorded and maintained expenditure records through developing MS Excel spreadsheets for a reconciliation of accounts and other analysis.
  • Reviewed and maintained archive files for all vendors, customers, and employee personal information.
  • Performed administrative duties including copying, printing, monitoring /ordering supplies, and scanning documents.
Social Media Coordinator Nov 2014 - Apr 2016
SpeakUp! Society, Saint Mary's University
  • Assumed multiple roles included photographer and social media administrator for different events.
  • Interacted with participants while helping to capture these moments, enhanced photography and public relations ability.
  • Reviewed and edited facebook posts to guarantee high content quality.
News Editor May 2015 - Jul 2015
ECLife.ca
  • Researched attractive newsworthy stories and activities among Canada focusing more specifically on the Halifax area, translated the news into Chinese.
  • Organized material, determined area of emphasis, and wrote stories according to prescribed editorial style and format standards.
Accomplishments
  • Six Sigma: Define and Measure(Yellow Belt) | Technical University of Munich, EDX Online Course, 2017
  • Human Resource Management Certificate|Saint Mary's University, 2017
  • Data Science Orientation| Microsoft Professional Program (in progress), EDX Online Course, 2017
  • Students Acting for Global Awareness Volunteer Recognition Award | International Centre, Saint Mary's University, 2016
  • Deans' List | Saint Mary's University, 2016
  • Leadership Summit Certificate | Saint Mary's University, 2016
  • Beta Gamma Sigma Lifetime Membership | Saint Mary's University Chapter 2016
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Skills
  • Leadership & Team Building
  • Branding and Marketing 
  • Sales Training 
  • Strategic Planning 
Accomplishments
  • Created and managed Yes You Can! Coach Exclusive CommunityFacebook page. Tracked engagement and growth in members
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  • Appeared on Despierta America and shared personal story on losing weight with Yes You Can!
Experience
04/2016 to 01/2017
Independent Regional Coordinator Chaban Wellness, LLC Miami Springs, FL blah blah blah 
Current
Sales and Social Media Coordinator Chaban Wellness, LLC Miami Springs, FL

Assisted in development and implementation of multiple campaigns, media plans, and projects 

  • Developed and design content and graphics 
  • Increased viewership of pages by x% over 1 year.
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