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Skillful Social Media Specialist resume

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Skills
  • Microsoft Office Suite
  • Adobe Photoshop
  • Facebook Advertising
  • Google Analytics 
  • Salesforce
  • Clarizen
  • ClickTime
  • Jira Software
Work History
Customer Success Manager, 09/2017 to Current
 Fishbowl Inc. – Austin, Texas
  • Manages a portfolio of 30 Enterprise accounts, totaling in $2.6 million in annual revenue
  • Responsible for the retention, renewal and up-sell opportunities within book of business
  • Represents "voice of the client" internally to drive client-centric product development
  • Works cross-functionally with implementation, client support, and product to ensure and manage client success
  • Leads and supports regular, proactive client engagements - such as Quarterly and Bi-Annual Business Reviews, status calls, onsite meetings and budget planning
  • Creates value for customers by ensuring defined business outcomes and building success plans with the appropriately identified objectives, stakeholders, milestones, risks and metrics needed to achieve them
  • Is accountable to drive effective usage of Fishbowl software solutions within clients through creating and executing thorough and action-oriented plans
Enterprise Marketing Consultant , 04/2017 to 09/2017
 Fishbowl Inc. – Austin , Texas
  • Developed and executed high-impact marketing strategies for six national restaurant chains including Del Taco and Buffalo Wild Wings, that enhance acquisition, engagement, and ROI
  • Planned and implemented integrated marketing campaigns with email, digital, social media and print elements
  • Served as Project Manager for all client-facing projects and campaigns to ensure timely, efficient, and quality delivery
  • Analyzed clients' campaign metrics and consumer data to inform on trends, successes and overall program health
  • Deep understanding of clients' needs while identifying additional growth opportunities for client base
  • Strong focus on client retention, satisfaction, and revenue growth by developing and maintaining strong relationships with clients 
Manager, Local Marketing Services, 11/2015 to 04/2017
 Fishbowl Inc. – Alexandria, Virginia
  • Managed a team of eight Email & Social Media Specialists and oversaw daily operations for 150+ restaurant clients' marketing services
  • Met with direct reports on a weekly basis to troubleshoot client issues, assisted in the development of campaigns and encouraged positive growth in each of their positions
  • Acted as an intermediary between direct reports and clients to resolve conflicts that arose
  • Participated in identifying, interviewing, and selecting potential candidates for open positions
  • Continued to uphold responsibilities of Email & Social Media Specialist position with a personal client load of 15+
Sr. Email and Social Media Specialist, 08/2014 to 11/2015
 Fishbowl Inc. – Alexandria, Virginia
  • Managed and maintained 30+ clients with minimal attrition
  • Produced and executed individualized marketing plans to meet specific client needs
  • Developed and maintained clients' social media accounts such as Facebook, Twitter, and Instagram to leverage monthly promotions and campaigns, expand page reach, and encourage engagement
  • Monitored online reputation sites including Yelp, TripAdvisor, and Google+, responding to reviews on behalf of clients following industry best practices
  • Provided monthly reporting with analysis of campaign effectiveness and future recommendations
  • Developed a focused expertise in Client Relations and served as a go-to team member on the subject matter
Sales Executive, Small Business, 05/2012 to 07/2013
 Vocus (Acquired by Cision in 2014) – Beltsville, Maryland
  • Generated new business sales according to monthly quota of $15K by actively prospecting and strategically maintaining current pipeline of opportunities
  • Demonstrated and tailored Vocus Software solutions to potential clients by identifying their PR and Marketing needs to generate long-term Vocus clients' within the small business sector
  • Assisted in employee development by training new hires with sales strategy, product knowledge, and pipeline management in order to maximize team revenue and output


Education
Bachelor of Science: Public Relations, 2012
 West Virginia University - Morgantown, West Virginia

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Job-winning Social Media Specialist resume

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Skills
  • Proficient in Microsoft Office core applications
  • Adobe Creative Cloud
  • Website Creation (Wix, Shopify, and WordPress)
  • Canva
  • Copy-writing
  • Haitian Creole
Work History
Chief Executive Officer 01/2017 to Current
Self Employed – Tallahassee, Fl
  • Created, Marketed and Managed successful online retail business with over 2500 dollars in sales per month and 120% return on investment .
  • Solely responsible for all bookkeeping, shipping, public relations, inventory acquisition, supplier management, market research, and quality assurance.
  • Able to juggle multiple clients and maintain excellent feedback rating.
  • Consistently driving  cost reductions and improving business practices
  • Created 5 ad campaigns for facebook and instagram that resulted in high conversion rates
Graduate Assistant 05/2018 to Current
College of Business – Tallahassee, Fl

In this position I assisted the college of business event coordinator in several area's including:

  •  Coordinated venue spaces, caterers, and event setup
  • Worked with clients to implement their vision and mitigate their concerns
  • Created training manual for employees in event department
  • Trained interns in the fundamentals required in this department
  • Set up ,managed ,and executed small events from start to finish
Food And Beverage Internship 04/2017 to 08/2017
Cullusajah Resort – Highlands, North Carolina

I was given the opportunity to be hired as the companies youngest intern for this food and beverage internship.

In the program I rotated as a server,bar attendant,hostess,supervisor , and manager on duty
Pier Agent 01/2015 to 01/2017
SMS International Shore Operations – Miami, FL

Pier Agent Lead-(Jun 2016-Jan 2017)

  • Supervised a team of 10 Pier Agents
  • Trained and oriented new Pier Agents

Pier Agent(Sep 2015-Jun 2016)

  • Worked with customs agents to facilitate passenger compliance
  • Checked guests in and oriented them to facilities
  • Assisted disabled guests with ADA accommodations
  • Conducted the intake process for numerous different cruise lines
Education
MBA: Master In Business Administration 2019 Florida State University - Tallahassee, FL
Bachelor of Arts: Hospitality and Tourism Management 2018 Florida State University - Tallahassee, Florida

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Experienced Social Media Specialist resume

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Professional Summary

Focused customer service professional skilled in various roles. Offering 10 years of experience in related roles, as well as passion. Seeking a new challenging position where I may utilize my skills to interact with people while exemplifying leadership, safety, and great work ethics.

Work History
Amtrak - Social Media Specialist Washington, DC 03/2018 - Current
  • Identify hundreds of customer inquiries via 3 social media channels
  • Respond to and resolve all customer inquiries via social media including reservation issues, refund requests, train status updates, travel questions, and overall Amtrak experience concerns
  • Tag and label all inbound conversation for reporting purposes
  • Escalate advanced issues to appropriate internal resources as necessary
  • Monitor internal information from Operations regarding delays and service disruptions and escalate to Lead as needed
  • Engage with customers sharing positive brand sentiment while increasing awareness
Amtrak Headquarter - Human Resources Intern Washington, DC 01/2018 - 04/2018
  • Worked with 3 recruiters servicing the greater DC, VA, & MD area assisting with all day to day task
  • Scheduled and confirmed all interviews & testing via email & telephone for various positions
  • Greeted & assisted all employees and candidates entering the office
Washington Nationals MLB Stadium - Service & Media Response Rep Washington, DC 02/2017 - 10/2019
  • Greeted guests & handled all customer complaints in a ballpark of 25,000 to 46,000 guests daily
  • Responsible For Responding To Negative And Positive Feedback Via Social Media, Phone, and Email
  • Dispatched wheelchair assistance for injured &/or ADA customers
  • Reconciled Lost & Found items into Database Monthly
  • Established Relationships & Business Opportunity with All guests
  • Worked directly with security & managers to ensure safety
University of Maryland - Ticket Agent College Park, MD 08/2017 - 01/2018
  • Greeted & assisted 100's of customers with purchasing tickets in a fast pace environment
  • Provided guests with campus events & amenities
  • Maintained safe capacity in President's conference room
Taco Bell - Night Shift Lead Southaven,MS - Bowie, MD 09/2009 - 02/2017
  • Accounted for all cashier transactions totaling 40% to 50% of daily revenue
  • Trained & mentored all new employees on many required tasks
  • Showcased leadership & great customer service while greeting all customers & attending to any customer needs
  • Maintained clean eating & food prep areas regularly
  • Ensured clean restrooms hourly maintaining a healthy & safe environment
FedEx SmartPost Warehouse - Forklift Operator/ Order Puller Southaven, MS 07/2010 - 10/2015
  • Operated propane & electric forklifts while loading and unloading delivery trucks hourly
  • Adhering to OSHA regulations daily while operating lift
  • Used RF Scanner to pick & prepare hundreds of orders daily in a fast-paced environment
Education
2018 Transportation Communications Union Advanced Training Washington D.C. Mass Transit & Amtrak Curriculum: Transportation
Rust College Holly Springs, MS College Credits: Biology
06/2010 Southaven High School Southaven, MS High School Diploma
Skills
  • Branding & Communication Skills
  • Computer Skills
  • Applicant Screening
  • Conflict Resolution & Critical Thinking Skills
  • Reliable & Flexible
  • Deadline-oriented
  • File, records & cash management
  • Assisting customers
Certifications
  • OSHA 10 & OSHA 29 Hazardous Energy & SafeServ
  • Microsoft Office & Keyboarding Proficiency @ 40 wpm
  • Team Alcohol Management Course (noticing signs of intoxication)
  • Rail Passenger Clerk Certification
  • Forklift & Pallet Jack Certified
Accomplishments
  • Promoted within multiple companies before One year mark
  • Amtrak Ambassador
  • Safety Student Award & Center Director Award
  • Nominated for Amtrak President Service & Safety Award
  • Rookie of The Year Award (New Hire of The Year) for Washington Nationals

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