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Skills
  • Microsoft Office Suite
  • Adobe Photoshop
  • Facebook Advertising
  • Google Analytics 


  • Salesforce
  • Clarizen
  • ClickTime
  • Jira Software
Work History
Customer Success Manager, 09/2017 to Current
Fishbowl Inc. Austin, Texas
  • Manages a portfolio of 30 Enterprise accounts, totaling in $2.6 million in annual revenue
  • Responsible for the retention, renewal and up-sell opportunities within book of business
  • Represents "voice of the client" internally to drive client-centric product development
  • Works cross-functionally with implementation, client support, and product to ensure and manage client success
  • Leads and supports regular, proactive client engagements - such as Quarterly and Bi-Annual Business Reviews, status calls, onsite meetings and budget planning
  • Creates value for customers by ensuring defined business outcomes and building success plans with the appropriately identified objectives, stakeholders, milestones, risks and metrics needed to achieve them
  • Is accountable to drive effective usage of Fishbowl software solutions within clients through creating and executing thorough and action-oriented plans

Enterprise Marketing Consultant , 04/2017 to 09/2017
Fishbowl Inc. Austin , Texas
  • Developed and executed high-impact marketing strategies for six national restaurant chains including Del Taco and Buffalo Wild Wings, that enhance acquisition, engagement, and ROI
  • Planned and implemented integrated marketing campaigns with email, digital, social media and print elements
  • Served as Project Manager for all client-facing projects and campaigns to ensure timely, efficient, and quality delivery
  • Analyzed clients' campaign metrics and consumer data to inform on trends, successes and overall program health
  • Deep understanding of clients' needs while identifying additional growth opportunities for client base
  • Strong focus on client retention, satisfaction, and revenue growth by developing and maintaining strong relationships with clients 


Manager, Local Marketing Services, 11/2015 to 04/2017
Fishbowl Inc. Alexandria, Virginia
  • Managed a team of eight Email & Social Media Specialists and oversaw daily operations for 150+ restaurant clients' marketing services
  • Met with direct reports on a weekly basis to troubleshoot client issues, assisted in the development of campaigns and encouraged positive growth in each of their positions
  • Acted as an intermediary between direct reports and clients to resolve conflicts that arose
  • Participated in identifying, interviewing, and selecting potential candidates for open positions
  • Continued to uphold responsibilities of Email & Social Media Specialist position with a personal client load of 15+


Sr. Email and Social Media Specialist, 08/2014 to 11/2015
Fishbowl Inc. Alexandria, Virginia
  • Managed and maintained 30+ clients with minimal attrition
  • Produced and executed individualized marketing plans to meet specific client needs
  • Developed and maintained clients' social media accounts such as Facebook, Twitter, and Instagram to leverage monthly promotions and campaigns, expand page reach, and encourage engagement
  • Monitored online reputation sites including Yelp, TripAdvisor, and Google+, responding to reviews on behalf of clients following industry best practices
  • Provided monthly reporting with analysis of campaign effectiveness and future recommendations
  • Developed a focused expertise in Client Relations and served as a go-to team member on the subject matter


Sales Executive, Small Business, 05/2012 to 07/2013
Vocus (Acquired by Cision in 2014) Beltsville, Maryland
  • Generated new business sales according to monthly quota of $15K by actively prospecting and strategically maintaining current pipeline of opportunities
  • Demonstrated and tailored Vocus Software solutions to potential clients by identifying their PR and Marketing needs to generate long-term Vocus clients' within the small business sector
  • Assisted in employee development by training new hires with sales strategy, product knowledge, and pipeline management in order to maximize team revenue and output


Education
Bachelor of Science: Public Relations, 2012
West Virginia University - Morgantown, West Virginia
This resume is created in 7 minutes.
Skills
  • Proficient in Microsoft Office core applications
  • Adobe Creative Cloud
  • Website Creation (Wix, Shopify, and WordPress)
  • Canva
  • Copy-writing
  • Haitian Creole
Work History
Chief Executive Officer 01/2017 to Current
Self Employed Tallahassee, Fl
  • Created, Marketed and Managed successful online retail business with over 2500 dollars in sales per month and 120% return on investment .
  • Solely responsible for all bookkeeping, shipping, public relations, inventory acquisition, supplier management, market research, and quality assurance.
  • Able to juggle multiple clients and maintain excellent feedback rating.
  • Consistently driving  cost reductions and improving business practices
  • Created 5 ad campaigns for facebook and instagram that resulted in high conversion rates
Graduate Assistant 05/2018 to Current
College of Business Tallahassee, Fl

In this position I assisted the college of business event coordinator in several area's including:

  •  Coordinated venue spaces, caterers, and event setup
  • Worked with clients to implement their vision and mitigate their concerns
  • Created training manual for employees in event department
  • Trained interns in the fundamentals required in this department
  • Set up ,managed ,and executed small events from start to finish
Food And Beverage Internship 04/2017 to 08/2017
Cullusajah Resort Highlands, North Carolina

I was given the opportunity to be hired as the companies youngest intern for this food and beverage internship.

In the program I rotated as a server,bar attendant,hostess,supervisor , and manager on duty

Pier Agent 01/2015 to 01/2017
SMS International Shore Operations Miami, FL

Pier Agent Lead-(Jun 2016-Jan 2017)

  • Supervised a team of 10 Pier Agents
  • Trained and oriented new Pier Agents

Pier Agent(Sep 2015-Jun 2016)

  • Worked with customs agents to facilitate passenger compliance
  • Checked guests in and oriented them to facilities
  • Assisted disabled guests with ADA accommodations
  • Conducted the intake process for numerous different cruise lines
Education
MBA: Master In Business Administration 2019 Florida State University - Tallahassee, FL
Bachelor of Arts: Hospitality and Tourism Management 2018 Florida State University - Tallahassee, Florida
This resume is created in 7 minutes.
Professional Summary

Focused customer service professional skilled in various roles. Offering 10 years of experience in related roles, as well as passion. Seeking a new challenging position where I may utilize my skills to interact with people while exemplifying leadership, safety, and great work ethics.

Work History
Amtrak - Social Media Specialist Washington, DC 03/2018 - Current
  • Identify hundreds of customer inquiries via 3 social media channels
  • Respond to and resolve all customer inquiries via social media including reservation issues, refund requests, train status updates, travel questions, and overall Amtrak experience concerns
  • Tag and label all inbound conversation for reporting purposes
  • Escalate advanced issues to appropriate internal resources as necessary
  • Monitor internal information from Operations regarding delays and service disruptions and escalate to Lead as needed
  • Engage with customers sharing positive brand sentiment while increasing awareness
Amtrak Headquarter - Human Resources Intern Washington, DC 01/2018 - 04/2018
  • Worked with 3 recruiters servicing the greater DC, VA, & MD area assisting with all day to day task
  • Scheduled and confirmed all interviews & testing via email & telephone for various positions
  • Greeted & assisted all employees and candidates entering the office
Washington Nationals MLB Stadium - Service & Media Response Rep Washington, DC 02/2017 - 10/2019
  • Greeted guests & handled all customer complaints in a ballpark of 25,000 to 46,000 guests daily
  • Responsible For Responding To Negative And Positive Feedback Via Social Media, Phone, and Email
  • Dispatched wheelchair assistance for injured &/or ADA customers
  • Reconciled Lost & Found items into Database Monthly
  • Established Relationships & Business Opportunity with All guests
  • Worked directly with security & managers to ensure safety
University of Maryland - Ticket Agent College Park, MD 08/2017 - 01/2018
  • Greeted & assisted 100's of customers with purchasing tickets in a fast pace environment
  • Provided guests with campus events & amenities
  • Maintained safe capacity in President's conference room
Taco Bell - Night Shift Lead Southaven,MS - Bowie, MD 09/2009 - 02/2017
  • Accounted for all cashier transactions totaling 40% to 50% of daily revenue
  • Trained & mentored all new employees on many required tasks
  • Showcased leadership & great customer service while greeting all customers & attending to any customer needs
  • Maintained clean eating & food prep areas regularly
  • Ensured clean restrooms hourly maintaining a healthy & safe environment
FedEx SmartPost Warehouse - Forklift Operator/ Order Puller Southaven, MS 07/2010 - 10/2015
  • Operated propane & electric forklifts while loading and unloading delivery trucks hourly
  • Adhering to OSHA regulations daily while operating lift
  • Used RF Scanner to pick & prepare hundreds of orders daily in a fast-paced environment
Education
2018 Transportation Communications Union Advanced Training Washington D.C. Mass Transit & Amtrak Curriculum: Transportation
Rust College Holly Springs, MS College Credits: Biology
06/2010 Southaven High School Southaven, MS High School Diploma
Skills
  • Branding & Communication Skills
  • Computer Skills
  • Applicant Screening
  • Conflict Resolution & Critical Thinking Skills
  • Reliable & Flexible
  • Deadline-oriented
  • File, records & cash management
  • Assisting customers
Certifications
  • OSHA 10 & OSHA 29 Hazardous Energy & SafeServ
  • Microsoft Office & Keyboarding Proficiency @ 40 wpm
  • Team Alcohol Management Course (noticing signs of intoxication)
  • Rail Passenger Clerk Certification
  • Forklift & Pallet Jack Certified
Accomplishments
  • Promoted within multiple companies before One year mark
  • Amtrak Ambassador
  • Safety Student Award & Center Director Award
  • Nominated for Amtrak President Service & Safety Award
  • Rookie of The Year Award (New Hire of The Year) for Washington Nationals
This resume is created in 7 minutes.
Summary
Creative and skilled Digital Communications Specialist with six years of experience managing professional social media accounts and creating content for WordPress blogs and Email newsletters. Successfully create social media content to develop and engage community of followers for clients. Increase traffic for client's websites by up to 30% through SEO content, analytic tools, photo contest and organic growth.
Relevant Skills
  • Digital marketing expert 
  • Social media tactics and execution
  • Online brand building
  • Account management
  • Email marketing
  • Strategic planning
  • Google Analytics & Keyword Planner
  • Facebook/Instagram Insights
  • Enthusiastic team player
  • SEO branded content & strategy
  • Blogging
  • Community building & engagement
  • Content creator & strategy
  • WordPress content & tools
  • Storytelling
  • Customer service-oriented
  • Problem solving
  • Bilingual (Spanish/English)
Relevant Professional Experience
06/2012 to 09/2017
Social Media Specialist and Social Branding Instructor Wanda J. Barreto, Freelancer
  • Develop and manage online brands for individuals and organizations including The Floating Cabin, Puerto Rico Vacation Rentals, Creative Culture, Viajar con Tenis, and security experts from Alphaone Security Solutions.
  • Effectively expanding audiences and increasing awareness for new brands.
  • Create content strategy, design social media posts, administer tests to identify strengths, attributes and weaknesses.
  • Assist customers with career goals, create content and strategy for websites, do keywords research, plan SEO strategy.
  • Microblogging on Instagram about social media tools and SEO strategies for brand building @thesocialbrandingexpert.
04/2007 to 05/2008
Administrative Assistant and Human Resources Support GKN AEROSPACE MANCHESTER, CT
  • Managed the human resources policies, procedures and public relations programs. Assisted the human resources management in recruitment, benefits, payroll, employee relations and internal communications.
  • Planned, organized and implemented public relations programs for employees in Connecticut and New Hampshire.
  • Conducted orientation meetings to communicate changes and enroll employees in new benefits.
  • Trained employees on the use of Web portals to find benefits' information.
10/2006 to 04/2012
Communication Instructor and Course Developer GOODWIN COLLEGE EAST HARTFORD, CT
  • Taught and developed courses in Spanish and communications for undergraduate students in Social Science, Business and Education, and for working adults in healthcare and customer service.
  • Developed an online course in organizational communication using Blackboard.
  • Planned and organized activities using social media tools to engage students in the learning process, and encourage collaboration.
08/2002 to 05/2005
Professor in Communication UNIVERSITY OF THE SACRED HEART SANTURCE, PR
  • Taught undergraduate and graduate courses in communications: Introduction to public relations, Theories of communication, Strategic management and Introduction to media.
  • Introduced students to the use of the Internet as a communication tool for Public relations and management.
02/2001 to 02/2002
Program Coordinator Marketing Communications San Jose State University San Jose, CA
.Coordinated workshops, orientation meetings and conferences for adult learners. 
.Provided support for public relations and marketing activities. 
.Designed flyers, forms, spreadsheets and marketing collateral.
.Reviewed PowerPoint presentations and prepared contracts for instructors. 
.Produced class schedule material, maintained computerized course information, and updated website content.  
.Automated the contract system and develop address book to promote courses.
Education and Training
MS Internet Marketing, 4.0 GPA Full Sail University Winter Park, FL, US
M.A. Public Relations, 3.9 GPA University of the Sacred Heart Santurce, PR, US
B.A. Modern Languages University of Puerto Rico Río Piedras, PR, US
Professional Certificate in Marketing Communications & Internet Marketing San Jose State University San Jose, CA, US
Activities and Honors
  • Valedictorian Award - Master of Science Degree in Internet Marketing, Class 2011
  • Advanced Achiever Internet Marketing M.S. Degree Program, Class 2011, Full Sail University
  • Course Director Awards – Business storytelling and Web Design for Search Engine Optimization, Full Sail University, 2010-2011
  • Bonus Recognition - work performance and productivity, GKN Aerospace, 2008.