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• End user support included troubleshooting, root cause analysis and permanent resolution of system issues that included collecting, consolidating and analysis of service metrics to facilitate decision making related to service improvements.
• Supported infrastructure Change management in an enterprise organization that resulted in stronger compliance of HIPAA and SOX requirements within ITIL change and release management practice and application delivery processes
• Provide tier 2 support of Document Management System for technical and data issues related to web-based application that resulted in identification of critical application failures
• Provided end user support including troubleshooting, root cause analysis and permanent resolution of system issues that resulted in a reduction of service tickets
• Oversaw various implementation and re-engineering projects from conceptualization to completion
Certification/Proficiency
Digital marketing specialist, data analyst and freelance front-end web developer. Skilled and experienced in a variety of digital marketing tools and technologies. Good with numbers, research, and self-education. Quick learner, adaptive, highly creative, intellectually curious, very personable and dedicated.
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- Windy City Times 30 Under 30 Award - Vegetarian Resource Scholarship Award - Illinois Children of Veterans Tuition Scholarship
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Full stack web developer with over 3 years of web development experience in agile environment committed to maintaining cutting edge technical skills and up-to-date industry knowledge specializing in but not limited to .NET Framework. Experienced in building RESTful APIs with NodeJS, Express and exposure with .NET core. Client-focused and designing innovative applications end to end with full life cycle development experience and achieving high client satisfaction specializing in object-oriented analysis, designing and developing web applications using latest JavaScript Frameworks like React and Angular. Experienced in setting up operational tasks like hosting servers and CI/CD pipelines to satisfy fast paced development. Experienced in creating ETL tasks for data loads and reporting.
.NET framework ASP.NET MVC NodeJS Express ReactJS AngularJS C# JavaScript HTML CSS |
Bootstrap, Material UI RESTful web services SQL server database PostgreSQL database TFS Version Control GITHUB Artifactory Jenkins ServiceNow |