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Career Overview
Experienced Computer Systems Analyst with diverse industry experience in corporate, Healthcare, insurance and government. Professional expertise includes systems applications, disaster recovery planning and information protection analysis. Versed in multiple software systems including Epic (certified-Health Information Management and Identity), AllScripts, Meditech, OnBase and Cerner systems. 
Work Experience
Kaiser Permanenete Greenwood Village, CO Systems Administrator | Application Services Group (ASG) 06/2017 to Current

• End user support included troubleshooting, root cause analysis and permanent resolution of system issues that included collecting, consolidating and analysis of service metrics to facilitate decision making related to service improvements.
• Supported infrastructure Change management in an enterprise organization that resulted in stronger compliance of HIPAA and SOX requirements within ITIL change and release management practice and application delivery processes
• Provide tier 2 support of Document Management System for technical and data issues related to web-based application that resulted in identification of critical application failures
• Provided end user support including troubleshooting, root cause analysis and permanent resolution of system issues that resulted in a reduction of service tickets
• Oversaw various implementation and re-engineering projects from conceptualization to completion

Kaiser Permanente Senior Business System Analyst - Consultant 09/2016 to 06/2017
  • Liaison between the business partners and IT Team
  • Provisioning for business partner accounts across multiple servers
  • Active Directory access administration
  • SharePoint System Administrator- CSC Production Support Team
  • Maintained real-time Root Cause Analysis and Change Management process improvements
  • Developed, implemented and monitor post-process improvements
  • Monitored production batch and ad hoc jobs ensuring proper function
  • Resolved technical and functional issues and developed recommendations and action plans
Oxford Global Resources Epic HIM/Identity Application Analyst - Consultant 01/2016 to 05/2016
  • Design, build, test, validation of Epic HIM modules
  • Identity/Security
  • Support Care Connect (Epic) applications
  • Stabilize and optimize
  • Troubleshoot, diagnose and correct system errors
  • Documentation
Catholic Health Initiatives Epic Certified HIM Application Analyst 10/2014 to 12/2015
  • Epic Implementation HIM Build Analyst 
  • Build, test, and validate Epic software for multiple applications or modules
  • Verify all systems are fully tested before implementation into production
  • Troubleshoot systems and application problems in the test and production environments 
  • Configure Epic for OnBase HIM
  • Release of Information - Workstation Profile and Print Groups
  • Deficiency Tracking - Signature Deficiency Settings
  • Configure Document Types (Document Crosswalk and Indexing Testing)
  • Scanned Image Configuration - Optimization
  • Standardization of documentation and the integration of applicable standards and practices
Recondo Technology Consultant (Revenue Cycle) 01/2013 to 06/2013
  • Managed large scale multi-facility implementations of revenue cycle software in hospitals and clinics nationwide
  • Project Manager for project scheduling, timescales and costs
  • Mapping of charge masters, payer contracts, HIS integration documents, HL7 feeds
  • Implementation and Activation
New West Physicians Consultant (EHR Application Analyst Information Systems- AllScripts) 03/2012 to 07/2012
  • Application Analyst, EHR Allscript
  • System Administrator (Allscripts Patient Portal)
  • Trainer
Catholic Health Initiatives Consultant (Application Analyst Cerner / Identity Management) 05/2011 to 03/2012
  • Cerner/Application Analyst
  • Break/fix, optimization Cerner liaison
  • Identity Management Security
Select Specialty Hospital Health Information and Credentialing Manager 06/2008 to 08/2009
  • Provided strategic direction on prioritization, integration and resource application.
  • Assured compliance with federal, local, state, regional and CMS requirements.
  • Documented business requirements, functional specifications and training procedures systems and PPS/DRG coding.
  • Managed credentialing staff while promoting corporate-wide adherence to all by-laws, industry trends and regulations as well as enhancing current internal policies and procedures.
Education and Training
Health Information Management Regis University, Denver, CO
Medical Assistant Pima Medical Institute
Medical Billing, Coding and Transcription Parks College
Certifications

Certification/Proficiency 

  • Deficiency Tracking
  • Hospital Coding 
  • Release of Information 
  • Identity 

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Professional Overview

Digital marketing specialist, data analyst and freelance front-end web developer. Skilled and experienced in a variety of digital marketing tools and technologies.  Good with numbers, research, and self-education. Quick learner, adaptive, highly creative, intellectually curious, very personable and dedicated.

Skill Areas
  • Google Analytics
  • Ad Words Research
  • Data Visualization with Tableau
  • Social Media Advertising (including Facebook Advertising)
  • Search Engine Optimization and Advertising
  • Email Marketing
  • Programming Proficiency in HTML/CSS, Javascript, some Python
  • WordPress
  • Web Content Management
  • Microsoft Excel and Microsoft Word
  • Archival research
  • Consumer Data Analytics 
  • Consumer Surveys
Relevant Professional Experience
Outreach Specialist and Event Coordinator (Remote) Center for Changes | Detroit, Mi | Oct 2017-Nov 2018
  • Edited and managed website while utilizing SEO strategies
  • Used Google Analytics to analyze web traffic and demographics
  • Managed social media, analyzed followers data and conducted advertising based on findings
  • Used email marketing for fundraising 
Paralegal Law Office of Gregory T. Anderson | Dekalb, Il | Jul 2016-Sep 2017
  •  Data Entry and Visualization
  •  Coordinated Emails
  • Proofread Documents and Analyzed Financial Reports
Board Member Northside Action for Justice | Chicago, Illinois | Jan 2015-Current
  • Analyzed data on housing, neighborhood demographics, education inequity.
  • Developed and published a monthly email newsletter.
  • Wrote comprehensive reports and presentations each month on campaign projects, fundraising and organizational work.
  • Reviewed staff work and gave comprehensive and constructive feedback.
Social Media and Web Specialist Jorge Mujica for Alderman | Chicago, Illinois | Mar 2015
  • Updated and managed campaign website content.
  • Developed advanced social media, digital marketing and online advertising for campaign.
  • Analyzed political data, ward demographics and election numbers.
  • Maintained awareness of digital trends and new emerging technologies and platforms.
Board Member Join the Impact Chicago | Chicago, Illinois | Apr 2009-Oct 2012
  • Gathered and analyzed data on LGBTQ needs and interests.  
  • Updated and maintained website and social media sites.
  • Reviewed study findings and recommended policy options for lawmakers.
Education
Bachelor of Arts: Major: History Minor(s): Political Science and Gender Studies University of Illinois at Chicago | | Chicago, Illinois, United States
High School Diploma PORTA High School | | Petersburg, Illinois, United States | | 2009
Fellowships and Awards

- Windy City Times 30 Under 30 Award - Vegetarian Resource Scholarship Award -  Illinois Children of Veterans Tuition Scholarship 

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Professional Summary
  • Practiced troubleshooter with excellent diagnostics and repair abilities, strong attention to detail and methodical approach.
  • Experienced in scripting and providing white glove service by thoroughly evaluating and correcting different hardware and software issues.
  • Hands-on professional with expertise in graphic design, art direction, web development and project management with background
  • Experienced in management, customer service, sales ,policy development and staff management.
Education
Bachelor of Arts: Advertising 2016 Universidad Iberoamericana - Santo Domingo, Dominican Republic
Associate of Arts: Communication Design 2013 Chavon Escuela de Diseno - Santo Domingo, Dominican Republic
Bootcamp: Computer And Information Systems Security 2020 Turn To Tech - New York, NY
  • Coursework in Linux, Microsoft , cisco networking systems, security fundamentals, Networking and programming fundamentals.
  • Received education in automation network and application penetration testing, attack frameworks and ethical hacking skills through offensive security cycles.
Skills
  • Application support
  • Staff education and training
  • Knowledgeable in Mac systems
  • Desktop support
  • Data entry
  • Skilled in TCP/IP and WAN
  • Windows 10 & Windows Servers
  • Linux
  • iOS & Android
  • Javascript
  • HTML
  • CSS
  • Network Fundamentals
  • Troubleshooting
Work History
Tech Services Supervisor 05/2019 to Current
Staples Manhasset, NY
  • Worked with Sales Manager to resolve operation & sales problems, to streamline operations and provide exceptional customer service.
  • Developed team communications and information for team meetings.
  • Supervised tech associates in providing excellent customer service to customer requiring assistance for technological Equipment issues.
  • Received training and certification from staples to represent brand, explain technical functions of mobile devices and guide product selection by customers.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Production Lead 04/2018 to 05/2019
Staples Manhasset, NY
  • Accountable for the overall quality and timeliness of the production of graphic signage
  • Resolved conflicts and provided solutions in a professional manner to the satisfaction of clients
  • Forecasted resource needs and allocated assigned resources to assure completion of established objectives within budgetary and scheduled guidelines.
  • Managed Copy Center staff and production of internal printing needs.
  • Monitored daily and weekly key performance indicators to maintain on-track status.
Print Associate 12/2017 to 04/2018
Staples Manhasset, NY
  • Executing copy and print Solutions through a plethora of mediums including  wide format, NFC, etc..
  • Utilized high attention to detail to ensure quality print orders.
  • Provided excellent customer service in a fast-paced environment.
  • Communicated effectively with team members to document requests and comply with company procedures.
  • Advised customers on more creative approaches to produce the materials being compiled .
Assistant General Manager/General Manager 03/2015 to 12/2017
A&R Marina Lubricantes Santo Domingo, Dominican Republic
  • Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.
  • Efficiently resolved problems or concerns to the satisfaction of all involved parties.
  • Regularly updated computer systems with new pricing.Managed accounts payable, accounts receivable and payroll.
  • Prepared program operating budgets, budget reports and other financial performance reports.
  • Analyzed key aspects of the business to evaluate the factors driving results and summarized results into presentations.
  • Maintained up-to-date account distribution information.
  • Coordinated upper management's market visits and key account calls.
  • Created market and customer-specific marketing solutions for managed brands.
Junior Web And Graphic Designer 02/2013 to 11/2014
Staff ICOM Santo Domingo, Dominican Republic
  • Developed and maintained company style guide.
  • Designed and printed online interactive sales and marketing collateral.
  • Designed and printed online interactive sales and marketing collateral.
  • Developed templates for e-newsletters, presentations and reports.
  • Designed unique print materials, including advertisements, brochures and logo designs. Planned and produced marketing materials, including catalogs, handbooks and charts.
  • Conceptualized, planned and executed original designs for a wide range of website properties.
  • Defined new approaches to complex design problems.
  • Used and contributed to style guides and other design documentation to maintain coherent information and interaction design patterns.
Customer Service Representative 04/2008 to 02/2009
DISH Network Santo Domingo, Dominican Republic
  • Processed  transactions each day in a timely manner.
  • Answered customers' questions and addressed problems and complaints in person and via phone.
  • Helped customers select products that best fit their personal needs.​
  • Handled all customer relations issues in a gracious manner and in accordance with company policies.
  • Educated customers about the brand to incite excitement about the company's mission and values.
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
  • Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.

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Professional Summary

Full stack web developer with over 3 years of web development experience in agile environment committed to maintaining cutting edge technical skills and up-to-date industry knowledge specializing in but not limited to .NET Framework. Experienced in building RESTful APIs with NodeJS, Express and exposure with .NET core. Client-focused and designing innovative applications end to end with full life cycle development experience and achieving high client satisfaction specializing in object-oriented analysis, designing and developing web applications using latest JavaScript Frameworks like React and Angular. Experienced in setting up operational tasks like hosting servers and CI/CD pipelines to satisfy fast paced development. Experienced in creating ETL tasks for data loads and reporting.

Skills

.NET framework

ASP.NET

MVC

NodeJS

Express

ReactJS

AngularJS


C#

JavaScript

HTML

CSS

Bootstrap, Material UI


RESTful web services


SQL server database

PostgreSQL database


TFS Version Control

GITHUB

Artifactory

Jenkins

ServiceNow

Work History
08/2015 to Current
.NET Web Developer Target Corporation Minneapolis, MN
  • Hands on experience working with multiple databases like DB2, oracle, Hadoop and in house ETL tool to be a contributor to the reporting applications supported by the team.
  • Worked as web applications developer building and maintaining multiple web applications built on different platforms including classic ASP, ASP.NET MVC and NodeJS being a part of dynamic team that supports and maintains finance processes with multiple tech stack.
  • Developed and maintained multiple quality web applications build on different platforms like ASP.NET and classic ASP, then later moved on to open source platform NodeJS and Express to satisfy company standards while continuing to support existing ASP.NET web applications.
  • Converted web forms applications from vanilla JavaScript and HTML to single page application using ASP.NET 4.5 and AngularJS with SQL server database as backend database.
  • Hands on experience converting an existing ASP.NET application using open source tech NodeJS and express for backend and built UI interface with React and used Redux for state management.
  • Built a RESTful web API application on top of SQL server database using NodeJS and Express with ES6 JavaScript.
  • Setup IIS servers while migrating ASP.NET applications from legacy shared servers to dedicated VMs.
  • As a part of effort to migrate source code from TFS to GitHub, worked on setting up a CI/CD pipeline using GitHub, Jenkins and Artifactory integration.
  • Provided continued maintenance, development, bug fixes and patch sets for existing ASP.NET classic web applications.
  • Worked on migrating SQL server database to PostgreSQL database to satisfy company standards.
  • Ensured network, system and data availability and integrity through preventative maintenance and upgrades.
  • Driven with client satisfaction by meeting with the clients when new feature or fix is needed for an application to understand the needs and deliver the work on time.
Education
2015
Master of Science: Computer Science
Oklahoma Christian University - Okalahoma City
2013
Bachelor of Science: Electrical and Communication Engineering
Jawaharlal Nehru Technological University - Hyderabad, India