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Professional Summary
Dependable leader bringing management experience and a willingness to take on added responsibility to meet tight deadlines. Enthusiastic team player with a strong work ethic and advanced complex problem solving skills.
  • Exceptional interpersonal communication
  • Effective leader
  • Staff training/development
  • Employee scheduling
  • Efficient multi-tasker
  • Consistently meet goals
  • Employee scheduling
  • Staff training/development
  • Deadline-oriented
Work History
Operations Team Lead of Statements/Print, 08/2013 to Current
PNC BankCleveland
  • Responsible for multiple production driven departments.
  • Coordinates daily processing procedures including both production and quality based. Monitor all direct reports to ensure associates are reaching performance expectations on a daily basis.
  • Operates 4100 laser printers, process checks through 3890 and 7780 machines.
  • Delegate's assignments as needed to assure all deadlines are met daily.
  • Responsible for ordering supplies for departmental needs of the department.
  • Successfully acts as back up and lead assistant to supervisor.
  • Cross trained in several departments in case of short staff.
  • Meets deadlines by proactively managing individual and team tasks.
Cook, 08/2013 to 09/2016
T.G.I. Friday'sOld Brooklyn, OH
  • Lead Cook- back up to Kitchen Manager, help train other peers in food area(s), assist in dish area to ensure cleanliness of utensils, plate and cookware.
  • Prep food items for daily use.
  • Cook food in timely matter.
Sorter Operator, 11/2008 to 10/2012
National City BankCleveland, OH
  • Analyzed printed reports to assure quality.
  • Delivered reports to mailroom.
  • Recommended a strategic plan to control high volume.
Operations Analyst I, Team Lead, Computer Operator, 06/1996 to 10/2009
Integra BankPittsburgh, PA
  • Ensured quality print and distribution, mount and load production tapes, thoroughly inspected microfiche parm, trained on system console to back-up operator.
  • Completed Leadership Classes, ranked as one of the top sorter operator(s) in the department.
  • Trained sorter operator(s) in-house and at other offsite locations.
  • Certified to use IBM 3420, 3480 PC\'s, and AT&T Pixnet xl/1000 and xl/2000 systems.
Operations Analyst I, Team Lead, Computer Operator, 01/1993 to 06/1996
Integra BankPittsburgh, PA
  • Ensured quality print and distribution, mount and load production tapes, thoroughly inspected microfiche parm, trained on system console to back-up operator.
  • Completed Leadership Classes, ranked as one of the top sorter operator(s) in the department.
  • Trained sorter operator(s) in-house and at other offsite locations.
  • Certified to use IBM 3420, 3480 PC's, and AT&T Pixnet xl/1000 and xl/2000 systems.
Additional Information
Awards - *7 time nominee for the "Championship Award" *3 time winner of "Employee of the Month"
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Professional Summary

Decorated military professional currently in the Army serving as an All Source Intelligence analyst within the military intelligence community. Highly motivated to leverage 12 years of achievements and field training experience to provide dedicated service as a Intelligence Analyst.

  • Critical thinking
  • Organized
  • Team leader
  • Adept multi-tasker
  • Trained in cross-cultural communication
  • Top Secret Security Clearance
  • Microsoft Word Suite
  • Intelligence Collection Manager
  • Mission Analysis
  • Military Decision Making Process
  • Terrain Analysis
  • Capabilities Development experience
  • Military and Congressional Policy
  • Instruction development
  • Policy development and enforcement
  • Lesson plan development
  • Staff training/development
  • Project planning and development
  • Training programs development
  • Personnel development
  • Staff development and training
Work History
February 2018-Current Capabilities Development NCO | U.S. Army | Fort Huachuca, AZ
  • Produced ad hoc reports and documents for senior team members
  • Assisted in developing future solutions for the US Army intelligence enterprise based on current and future DOD policies and procedures
  • Senior video teleconference suite (VTC) technician providing support to entire Requirement Development team
  • Proficient in multinational operations and integration with training in Coalition Fusion Center concepts
  • Provided daily logistical and leadership support as NCOIC in organization consisting of military, civilian, and senior executive staff
  • Led Capabilities Development team in delivery of Collection Management project, resulting in the retitling and recoding of over 279 positions across the entire Army and increased production capacity
  • Drove operational improvements which resulted in savings and improved profit margins for Army Operations
June 2013-February 2018 S2 NCOIC/Intelligence Sergeant | U.S. Army | Fort Polk, Louisiana
  • Served as the Non-Commissioned Officer in Charge (NCOIC) of the S2/Intelligence section as part of the rear detachment in support of deployed personnel
  • Was accountable for over two million dollars worth of sensitive equipment with no recorded losses
  • Planned and operated over five small arms qualification ranges which increased unit readiness in support of deployment preparations
  • Deployed as part of a Police Advisor Team to Afghanistan from September 2015 to June 2016. Trained and mentored local and national level Afghan police forces intelligence personnel
  • Planned and requested drone assets to safeguard advising operations at division and above level
  • Directly contributed to the disruption of insurgent propaganda and deception operations
  • Tracked and maintained security clearance records for over 500 personnel within unit
  • Entrusted as senior Intelligence subject matter expert in unit
  • Subject matter expert on security and storage of weapons within unit Arms Rooms
  • Trained and versed in prevention of suicide and sexual assault/harassment
May 2010-May 2013 Senior Intelligence Analyst | U.S. Army | Fort Shafter, Hawaii
  • Worked as part of the Northeast Asia regional analysis team inside of the United States Army Pacific Command Analysis Control Element
  • Completed daily, extensive analysis of foreign militaries, equipment, political events, natural disasters, and terrorism trends
  • Promoted to head of the section after two years of diligent work
  • Participated in multiple military cooperation exercises in Japan and South Korea which strengthened our partnerships with our allies and increased overall readiness to respond to threats to homeland security
  • Selected to participate in an analyst exchange program located at the Pacific Theatre Command Center in a joint-level environment
  • Experience in managing a team sized element of approximately 4 to 5 analysts and all of daily tasks
December 2007-May 2010 Junior Intelligence Analyst | U.S. Army | Fort Hood, TX
  • Drafted military and nonmilitary correspondence
  • Sorted and routed incoming correspondence and messages
  • Served as custodian of classified documents
  • Prepared documents for destruction
  • Surveyed and analyzed terrain and other intelligence products to aid in the deployment of a recon squadron to Operation Iraqi Freedom 09-10
  • Documented and processed classified materials
  • Tracked and filed administrative paperwork and personnel folders
  • Planned and briefed personnel on missions
2007 High School Diploma: Chalmette High School, Chalmette, Louisiana
2020 Bachelor of Science: Intelligence Studies - Intelligence Collection American Military University, Charles Town, WV
  • Graduated with a 3.78 GPA
  • Dean's List first quarter of 2020
  • Member of Pi Gamma Mu International Honor Society in Social Sciences
2018 Associate of Applied Science: Intelligence Operations Studies Cochise College, Douglas, AZ
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Professional Summary
Work History
IT Head & ERP Technical Analyst , 01/2017 to 01/2018
Trofina Food (ME) FZC LLCUAE, Sharjah
  • Directed onsite training for business users to maximize productivity.
  • Collaborated with clients from concept through final delivery of product or service.
  • Developed and implemented complex Internet and Intranet applications on multiple platforms.
  • Coordinated with systems partners to finalize designs and confirm requirements.
  • Provided continued maintenance and development of bug fixes and patch sets for existing web applications.
  • Diagnosed and troubleshooted UNIX and Windows processing problems and applied solutions to increase company efficiency.
  • Ensured network, system and data availability and integrity through preventative maintenance and upgrades.
  • Provided documentation on start-up, shut down and first level troubleshooting of processes to help desk staff.
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Detail-oriented Records Examiner Analyst, proactive at quickly obtaining responses from Agents in the field. I bring over 10 years of being a contractor for the DEA, as well as expertise in Customer Service.


Earned Certificate of Appreciation Award for outstanding contributions in the field of Drug Law Enforcement in 2014.

April 2009
April 2019
Forfeiture Support Associates San Francisco, CA Records Examiner Analyst

Enter Standard Seizure Forms (SSFs) into the Consolidated Asset Tracking System. Verify SSFs for accuracy. Have Supervisor approve SSFs. Contact Agents for any necessary documents (e.g. Search Warrant). Create files for the SSFs E-mail Agents in the field for information, requested by Headquarters. Provide status of seizures to the Agents. Close seizure files, when the forfeiture is complete. Box files, when appropriate.

San Francisco State University San Francisco, CA Associate of Arts: Paralegal Studies
Concordia University Montreal, Quebec, Canada Bachelor of Science: Finance
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I am a motivated coder with a passion for programming. I am always keen to learn new technologies. I love to solve complex challenges. I am seeking new opportunities to be a software developer.


Front-End:HTML/CSS, SASS, Javascript, Bootstrap, KendoUI, Semantic UI, Angular, jQuery, Ajax, DOM, Handlebar.js

Back-End: C#, C/C++, Java, REST API, Linq, AWS, Unit testing

Framework: MVC, Entity Framework, Spring, Hibernate, 3 Tire Architecture

Database: SQL Server

Version Control: Git, TFS

Software Methodology Development: Agile experience

Work Experience
September 2017
Aimy Plus North Shore, Auckland Web Developer, Part Time

Aimy Plus is a cloud-based application designed to help after school care, childcare and clubs to organize and administrate their programmes and to keep track of everything.

 Aimy Plus Project
  • Multi-selection for parents, show the details of parents in the table using Jquery
  • Page design with Kendo UI
  • Wrote the back-end logic to get the selected parents data from the database with Entity framework.

Early Childhood Education Project

  • Designed the web page with Handlbar.js and bootstrap.
  • Rewrote the back-end code to get parent details, contact details, and children details using C#, MVC and Entity Framework.
  • Wrote selection queries to get detail information of parents, children and etc with several tables to join together.
  • Wrote javascript to display the parent details, children details, etc.
July 2016
December 2016
MYOB Auckland, Auckland Web Developer, Volunteer/Internship
Developed new process for employee evaluation which resulted in marked performance improvements. MYOB is New Zealand's most trusted provider of Accounting Software & payroll solutions for Kiwi businesses. Product Recommendation Project
  • Created database architecture and class diagram.
  • Designed the front end page to view the question page with PrimeFaces and JSF.
  • Wrote the back-end code to achieve view, edit and delete questions using Java.
University Of Auckland Auckland, Auckland Central, New Zealand Master: Software Engineering
Liaoning Technical University Huludao, Liaoning Sheng, China Software Engineering

Blue Bridge Programming Contest

Blue Bridge Programming Contest is a national programming competition in China. More than 30000 students from all over China participate in this Contest each year.

  • Won the 1st prize of Provincial Blue Bridge Programming Contest in 2013
  • Won the 3rd prize of National Blue Bridge Programming Contest in 2013.
  • Won the 1st prize of Provincial Blue Bridge Programming Contest in 2014
  • Won the 3rd prize of National Blue Bridge Programming Contest in 2014.


ACM International Collegiate Programming Contest is an annual, multi-tiered, competitive programming competition among the universities of the world. The contest is sponsored by IBM.

  • Won the 3rd prize of Provincial AMC Programming Contest in 2013.

Study at Liaoning Technical University

  • First level scholarship in 2013.
  • Top 13th in our department in 2014

Study at University of Auckland

  • Certificate of Outstanding Achievement in Web, Mobile and Enterprise Computing in 2017
My Github ProfileIn my free time, I use the Github to do self-learning. Usually, I use git to do the version control locally and upload it to my Github for the code review in the future.
  • https://github.com/ZeroToHero-StepByStep

MYOB Github Detail

When working at MYOB, we used Agile to run our team. We asked the requirements to the product manager.  We had scrum master, daily standup meeting, etc. We also used a burndown chart to measure our progress. In our team, I committed the second most code to the GitHub repository.

  • https://github.com/AgilePrimeFighting/2016Semester2Agile/wiki/Individual-contributions
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HRIS Applications development manager for a large ATS vendor or ASP in the HR space. Summary: Intend to build a career in the latest technology domain where I can utilize my skills for the benefit of the organization.
Articulate [Job Title] driven to succeed. Strategic planning and client relationship management expert.
  • September, 2003: Sun Secure Global Desktop (Tarantella) System Administration Accomplishments Completed the new product development from scratch within 1 year time.
  • Led a team of 20 developers and 5 testers for the product development.
  • LANGUAGES Fluent in Pashto, Urdu and French.
Net, C#, ASP.NET, SQL Server, Sharepoint, ASP, HTML, VBScript, JavaScript, VB, XML, PHP Databases: SQL Server 6.5/7/2000, Oracle 9i, Access 97/2000 Operating Systems: Windows 98/2000/NT/XP/2003, UNIX, DOS
  • Net, ASP.NET, ASP, Automotive, book, encryption, client, clients, customer support, DBA, Databases, database, DOS, Email, XML, Functional, HRIS, HTML, PHP, JavaScript, marketing, meetings, access, Access 97, C#, mail, Sharepoint, SQL Server 6.5/7, SQL Server 7 & 2000, 2000, Windows 98, NT, Operating Systems, Oracle 9, receive requests, coding, reporting, sales, sales reporting, SQL, SQL Server, UNIX, VBScript, VB, web applications, website
10/2004 to Current
Director of Web Applications Development Difference Denver, CO
  • Managed email marketing campaigns to attract new sales and retain customers.
  • Add new technology to website to manage leads, increase response time and provide pertinent information to new customers.
  • Convert current HRIS from VB to ASP to create complete web based solution.
  • Added custom encryption coding to SQL and ASP web applications.
  • Designed custom applicant tracking ASP program for large client.
  • Designed customer support application to receive requests/files from clients,.
  • divert to appropriate support staff, and.
  • track issue from open to resolve.
  • 1#2.
  • 3+4~5.
  • 6a, 10e.
  • 11f.
  • 12g.
  • 13h.
  • 14i 15j.
  • 16k.
03/2003 to 12/2004
Senior Web Developer/DBA IBM Inc. LLC LTD
  • Developed special package sales on website for the Mighty Ducks of Anaheim.
  • Managed email marketing campaigns for Mighty Ducks of Anaheim to generate interest in season passes, group sales, and special promotions.
  • Developed event registration sites for Mazda, Mercedes, Volvo, Cadillac & Mitsubishi.
  • Developed web-based email tracking system for bulk mail sends to track all consumer actions upon opening an email sent from the system.
  • Developed analytical reporting tool for clients to access results of bulk mail sends.
  • Set up/deployed bulk mail campaigns for various companies through Exact Target.
  • Consulted with clients about bulk mail results to help find their target audience.
  • Helped customers to build their email database through various bulk mail promotions.
  • Developed web-based contest applications for various seasonal marketing campaigns that included Email Marketing, Web Registration, Email Tracking, and Contest Reporting for the State of Connecticut Tourism Department.
  • Developed Meeting Planner marketing tool for customers to plan/book meetings at any of over 200 hotels in Connecticut for the Connecticut Tourism Department.
  • Primary contact for Automotive Ride & Drive Marketing Campaigns.
  • DBA SQL Server 7 & 2000.
05/2002 to 03/2003
Contractor Brant Digital Marketing Systems, Inc
  • Designed & developed web-based gift fulfillment system for use by Mazda and their affiliates to intake consumer information from bulk mail sends, accept orders from consumers who completed their incentive program, and to report on all activity.
  • Designed & developed web-based event registration systems for Mercedes and Volvo including comprehensive reporting on system activity.
  • Primary contact for Automotive Ride & Drive Marketing Campaigns.
05/2000 to 04/2002
Web Developer/Junior DBA Lake Digital Marketing Systems, Inc
  • Designed and developed reporting system for use by 200+ customers to retrieve analytical analysis of their bulk mail campaigns.
  • Designed & developed sales reporting tool to analyze and present information about industry and client specific productivity of email marketing campaigns.
  • Engineered various email campaigns to provide comprehensive tracking.
  • Primary contact for Automotive Ride & Drive Marketing Campaigns.
  • Designed & developed time keeping/project tracking system for use by all employees.
Education and Training
B.S: Business Administration, American History California State University GPA: 3.66/4.0
A.A Franklin Pierce College Rindge, NH
Functional Courses: Digital Marketing, ACLS,BLS, Physical Skill Assessment, Intravenous, Peripheral, mid and Central line, Case Management, MDS Basic Training and Microsoft Certification 2013
Activities and Honors
Member of the Association of Retired Military Document Examiners Activities Have been associated with the organizations for quite long time. Have been consistent in the key performance initiatives.
RELOCATION: , Previously relocated to Denmark for MS. PATENTS , George Doam and Neil Griffin, inventors, "Method and Apparatus for Removing Corn Kernels From Dentures", Patent 1,064,098. Speaking Engagements Main Speaker, AYA Forum, 2006 Publications "The Way Home: How GPS Restored My Profits and Saved My Business Life", published in the American Journal of the Lost And Clueless, Volume 1, Number 4. Published a book on "C# development" Published a whitepaper in international forum for the core .Net development. Licenses Watergate Master Plumber, Lic. #2445 Driving License: AIT/IND/DEL/01/PPH Military Service FIRST LIEUTENANT, US Army, New York, Serviced with full capabilities, 1 LIEUTENANT, US Army, California, Serviced with double capabilities, 1
Additional Information
  • AWARDS , Awarded Medal of Merit by the Royal Society of Forensics Awarded winner of C# core development Got Key contributor award
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  • High Availability
  • Disaster Recovery
  • Performance Testing
  • Vendor Management
  • Vulnerability Management
  • Security Awareness
  • Defense-in-Depth
  • Application & Web Servers
  • Troubleshooting & Monitoring
  • Excellent Problem-Solving Abilities
  • Coaching/Mentoring
  • Incident Handling
  • System Upgrades
  • Technical Specifications Creation
  • Excellent Communication Skills
  • Website Architecture/Tuning
  • Enterprise Architecture
  • IT Security Best Practices
Work History
Manager of Information Security Jan 2015 - Current
Dillard's Store Services, Inc Little Rock, AR
  • Drove security initiatives from start to finish on time and within budget.
  • Advised on solutions' security and risk while aiding to find results that forward the organization's use of technology.
  • Assessed, defined and documented scope and plan of complex projects.
  • Inspected security design features, installations and programs to verify compliance with standards & regulations.
  • Enhanced existing Security Awareness program including training targeted towards different enterprise roles.
  • Initiated a more comprehensive Vulnerability Management System by engaging affected teams and working through pain points for a more automated approach.
  • Led and coordinated Security Incident Resolution when needed.
  • Assisted in annual Risk Assessment, PCI Audit, SOX Audit, and routine compliance reviews.
  • Managed the transition of an internal SIEM to managed services.

Manager of Integration/Infrastructure Jan 2010 - Jan 2015
Dillard's Store Services, Inc Little Rock, AR
  • Established, and managed the eCommerce Performance Testing project for Dillard's which resulted in eliminating multiple bottlenecks and improving performance 9x across all tiers of the architecture.
  • Managed 3 teams of Infrastructure & Operations at any one time including Web Administration, Middleware Administration, 3rd Party Software Administration, Mainframe Administration, and Storage Administration and up to 20 employees including personnel issues, payroll, hiring & termination proceedings, performance evaluations, and mentoring.
  • Served as the focal point for all 3rd party software within IT to ensure there was no duplication of functionality.
  • Led efforts to migrate from obsolete or soon-to-be-obsolete software solutions.
  • Coordinated complex projects involving multiple teams throughout the organization from creation to completion. 
  • Conducted post-mortems to discover & document lessons learned to decrease the chances of repeat behavior.
Lead of Web Administration Feb 2007 - Dec 2009
Dillards Store Services, Inc Little Rock, AR
  • Coordinated integration of the company's website with the chosen Content Delivery Network, establishing a caching strategy to deliver optimal performance.
  • Architected highly available web solutions consisting of multi-node clusters spread across servers in datacenters connecter by dark fiber with database clusters managed by HADR.
  • Migrated multiple websites to new software levels and new hardware throughout the environments.
  • Provided support of over 100 servers including application servers, HTTP servers, and Edge servers for the internal and external environments including eCommerce.
  • Negotiated vendor contracts to deliver the best solution with appropriate terms.
  • Installed and configured HTTP servers, WebSphere Application Servers, into Network Deployment environments on 4 different platforms with multiple database endpoints.
  • Recommended architectural improvements, design solutions and integration solutions.

Web Administrator, Senior Web Administrator May 2004 - Feb 2007
Nuvell Financial Services LLC Little Rock, AR
  • Converted multiple web environments from a pure Windows Operating System to the iSeries Operating System while also upgrading the version of WebSphere Application Server and IHS.
  • Worked with developers, Net Engineers, and DBAs to troubleshoot application issues within the environment.
  • Maintained multi-million dollar/day web environments to provide high availability and minimize any negative impact to customers.
  • Served as the Portal and LDAP Administrator.
  • Assumed 24/7/365 Oncall.
  • Configured WebSphere Portal environments including installation and security changes to pages and portlets.   
  • Collaborated with DBAs, programmers, business analysts, operators, InfoSec, management, and networking team continuously to maintain awareness of routine and special tasks and relay possible outages to all effected team members.
IT Technical Analyst I, IT Technical Analyst II May 2004
Alltel Information Services/Fidelity Information Services Little Rock, AR
  • Created GUI screens by modeling the new screens after the current 3270 screens using XML and XSL.   
  • Converted XSL screens to JSP during second phase of the project.   
  • Ensured customer satisfaction by conducting formal walkthroughs to confirm understanding of client's needs and cater to their desires.   
  • Resolved issues by researching code, screenhandlers, configuration files, log files, host control records, and datagroup maps and utilizing third-party performance and error tools.   
  • Completed final review on each screen before files entered lock-down status.   
  • Executed test scripts for QA, and logged issues found to project database.   
  • Developed delta interfaces and custom reports.   
  • Enhanced technical writing skills by creating full design documents consisting of the clients' requirements.   
  • Coded fixes and ongoing maintenance on mainframe systems.
  • Received the Exceeds rating on all training courses.

GIAC Security Leadership Certification (GSLC)  |  GIAC Security Essentials (GSEC)  Certification

IBM Certified WebSphere Systems Administrator

Walton Emerging Leaders Program: 2013
University of Arkansas Fayetteville, Arkansas
Bachelor of Science: Computer Information Systems 1999
Louisiana Tech University Ruston, Louisiana
Computer Information Systems
Bachelor of Science: Marketing 1998
Louisiana Tech University Ruston, LA

GIAC  |  Infragard - Treasurer  |  Alpha Chi Omega  | Louisiana Tech University Alumni

Speaking Engagement

Pulse 2012 Presentation - Leveraging Cloud to Drive Cost-Effective Performance Testing

Web sites applications are increasingly becoming the face corporations. The performance of those web sites and applications can directly impact customer satisfaction and revenue. The session covered an innovative and cost-effective approach for web performance testing that allows clients to test proactively during the development and test cycle, and even test live production systems, to find problems that are impossible to find in a development and test environment.