Customer-driven and forward-thinking Sales Manager with more than 17 years' experience in fostering long-lasting relationships and partnerships, retaining top customers and enhancing profit strategies. Looking forward to work in your esteemed organization and with further learning and experience would create a niche for myself and increase the productivity of the company.
§ Responsible for finance and sale of Hyundai passenger cars in retail as well as in corporate sector.
§ Responsible for arranging finance for prospective customers.
§ Help colleagues to achieve their sales targets.
§ Increased Finance penetration.
§ Responsible for procuring business for the Bankthrough Dealer Channels
§ Maintaining cordial business relations with therespective Dealerships
§ Responsible for sale and finance of Honda vehicles.
§ Supervising and regularizing sale of Branch on daily basis.
§ Allocate and maintain stocks and help in procurement of fresh stocks.
§ Help subordinates in achieving their targets.
§ Send Daily MIS of branch to higher management.
§ Recruit and nurture Advisors.
§ Conduct Product and Sales Training for advisors on regular basis.
§ Drive Team to increase productivity.
§ In charge of 2 locations
§ Setting Sales Consultants as well as Team Targets
§ Ensuring effective enquiry management.
§ Motivating and managing the Sales Teams towards attainment of the target.
§ Responsible for the Sales and SSI for the dealership.
§ Planning, Strategist and Ordering of vehicles from Honda.
§ Managing the Fund Flow and calculating retention.
§ Implementations of Honda EDGE SOP. Updating the higher management of the daily activity of the dealership
Represented Apex Honda consecutively thrice in the NSM contest
Won the award for Best IQ in National Sales Manager Contest 2011
Won the BEST SALES MANAGER – WEST ZONE award in NSM 2012
Consistently among the Top 5 dealership Pan India in retail sales.
Earned Fully paid Company Incentive Trip to Goa with entire Team in October 2009.
Honda Incentive trip to Thailand in 2010.
Company Incentive trip to China in 2011.
§ Branch In Charge
§ Conducting daily kick off meetings with subordinates
§ Assisting subordinates to achieve their target as well as my Individual target
§ Supervising the Branch Stock requirements
§ Service coordination for smoother vehicle delivery and service Supervising and conducting Outdoor activities and various campaigns
* Captain of the Table Tennis Team in School and College.
* Represented School and College in Cricket.
* Part of the college troupe participating in MALHAR and other college festivals.
* Reading Books
* Staying Fit
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Accomplished recent finance graduate with academic experiences in business, economics and finance/accounting. Strengths include leading projects and learning new concepts with ease.
Sales professional adept at tracking and following up on hot leads, managing accounts and building long-term relationships with customers.
Products worked: Mortgage, car and personal loans, overdraft and credit cards
Assisted debtors in setting up payment plans to recover overdue balances
Locate and monitore overdue accounts by using automated systems
Monitore accounts for compliance with established payment plans
Verify and review customer account information.
Advise customers of necessary actions and strategies for debt repayment
Provide operational support for high-volume financial institution
Access computerized financial information to answer questions related to specific accounts
Start foreclosure and repossession processes when warranted
Achieve performance goals on a consistent basis.
Maintaining/exceeding established standards and targets and adhering to all credit policies, procedures and guidelines to mitigate risk
Administering and controlling credit terms and limits.
Perform all credit limit reviews, reinstatements and account maintenance.
Assessing credit worthiness of prospective customers and approving / recommending and negotiating credit terms and limits appropriate to the customer's requirements and ability.
Initial fraud review of applications and taking appropriate action
Complied with internal controls and government regulations.
Liaison effectively with other areas that impact the Credit Department
High efficiency with the ability to analyze data within time frames.
High level of accuracy required for report maintenance and tracking
Be flexible in cross training and take initiative on learning opportunities.
Providing an excellent customer experience by responding to customer calls in a courteous, professional, and well-informed manner
Order support via telephone
Technical support via telephone to complete member transactions
Customer education and recommendations
New member registration
Complete telephone surveys and accurately document customer's feedback
Providing support to customers via email
Customer Relationship Management
Achieving business and performance goals and objectives in a customer first fashion
Provide exceptional customer service to all customers
Compiles and maintains records of quantity, type, and value of material, equipment, merchandise, or supplies stocked in establishment: Counts material, equipment, merchandise, or supplies in stock and posts totals to inventory records, manually or using computer.
Verifies clerical computations against physical count of stock and adjusts errors in computation or count, or investigates and reports reasons for discrepancies.
Help resolve in-bound customer problems and issues, escalating to management as necessary
Engage customers using soft skills while solving issues, providing end-to-end solutions with fast and accurate processing of transactions
Responsible for the processing of all customer purchases, returned product, exchanges, service requests, and/or defective products
Communicate return, exchange, and/or service policies to determine best option for customer
Manage all inbound calls by answering questions; offers product and service sales opportunities to customers
Construct retaining walls and fences– Assist in construction or demolishing of buildings– Load and unload structure materials and move materials in work areas– Direct traffic at or near building sites and carry out other traffic management activities– Assist supervisors with clerical duties– Maintain tools and equipment– Erect and take to pieces concrete forms, scaffolding and ramps– Construct scaffolding– Dig trenches and place pipes or cables for drains and extra services– Clean up work sites– Take delivery of materials and cargo from suppliers– Mix, transfer and extend materials such as concrete and asphalt–
- Delivers newspapers to dealers or individual subscribers at their homes or place of business
- Distribute sales promotion material to customers with newspaper deliveries
- Reviews list of dealers, customers, or station drops for change in deliveries
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