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Accomplished recent finance graduate with academic experiences in business, economics and finance/accounting. Strengths include leading projects and learning new concepts with ease.
Sales professional adept at tracking and following up on hot leads, managing accounts and building long-term relationships with customers.
Products worked: Mortgage, car and personal loans, overdraft and credit cards
Assisted debtors in setting up payment plans to recover overdue balances
Locate and monitore overdue accounts by using automated systems
Monitore accounts for compliance with established payment plans
Verify and review customer account information.
Advise customers of necessary actions and strategies for debt repayment
Provide operational support for high-volume financial institution
Access computerized financial information to answer questions related to specific accounts
Start foreclosure and repossession processes when warranted
Achieve performance goals on a consistent basis.
Maintaining/exceeding established standards and targets and adhering to all credit policies, procedures and guidelines to mitigate risk
Administering and controlling credit terms and limits.
Perform all credit limit reviews, reinstatements and account maintenance.
Assessing credit worthiness of prospective customers and approving / recommending and negotiating credit terms and limits appropriate to the customer's requirements and ability.
Initial fraud review of applications and taking appropriate action
Complied with internal controls and government regulations.
Liaison effectively with other areas that impact the Credit Department
High efficiency with the ability to analyze data within time frames.
High level of accuracy required for report maintenance and tracking
Be flexible in cross training and take initiative on learning opportunities.
Providing an excellent customer experience by responding to customer calls in a courteous, professional, and well-informed manner
Order support via telephone
Technical support via telephone to complete member transactions
Customer education and recommendations
New member registration
Complete telephone surveys and accurately document customer's feedback
Providing support to customers via email
Customer Relationship Management
Achieving business and performance goals and objectives in a customer first fashion
Provide exceptional customer service to all customers
Compiles and maintains records of quantity, type, and value of material, equipment, merchandise, or supplies stocked in establishment: Counts material, equipment, merchandise, or supplies in stock and posts totals to inventory records, manually or using computer.
Verifies clerical computations against physical count of stock and adjusts errors in computation or count, or investigates and reports reasons for discrepancies.
Help resolve in-bound customer problems and issues, escalating to management as necessary
Engage customers using soft skills while solving issues, providing end-to-end solutions with fast and accurate processing of transactions
Responsible for the processing of all customer purchases, returned product, exchanges, service requests, and/or defective products
Communicate return, exchange, and/or service policies to determine best option for customer
Manage all inbound calls by answering questions; offers product and service sales opportunities to customers
Construct retaining walls and fences– Assist in construction or demolishing of buildings– Load and unload structure materials and move materials in work areas– Direct traffic at or near building sites and carry out other traffic management activities– Assist supervisors with clerical duties– Maintain tools and equipment– Erect and take to pieces concrete forms, scaffolding and ramps– Construct scaffolding– Dig trenches and place pipes or cables for drains and extra services– Clean up work sites– Take delivery of materials and cargo from suppliers– Mix, transfer and extend materials such as concrete and asphalt–
- Delivers newspapers to dealers or individual subscribers at their homes or place of business
- Distribute sales promotion material to customers with newspaper deliveries
- Reviews list of dealers, customers, or station drops for change in deliveries
A collaborative financial services executive with 24 years of experience leading teams in loan production, portfolio management, underwriting, workout, collections and sales. An exceptional listener and communicator with a proven ability to build consensus and drive strategic results. An analytical thinker with a demonstrated talent for identifying, improving and streamlining complex work processes.