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Skills
  • Customer-oriented
  • High level of accuracy
  • Strong customer relations
  • Strong interpersonal skills
  • Microsoft Office Suite proficiency
  • Attention to detail
  • Team building
  • MS Windows proficient
  • Quick learner
  • Sales experience
  • Excellent work ethic
  • Strong problem-solving capabilities
  • Excellent research skills
  • Excellent communication skills
  • Strong knowledge of Financial markets
  • Excellent time management
  • Organized and detailed
  • Computer proficient
  • Speak French and English 
Professional Summary

Accomplished recent finance graduate with academic experiences in business, economics and finance/accounting. Strengths include leading projects and learning new concepts with ease.

Sales professional adept at tracking and following up on hot leads, managing accounts and building long-term relationships with customers.

Professional Experiences
09/2018 to Current
Bilingual Collections Officer SCOTIABANK Ottawa, Ontario

Products worked: Mortgage, car and personal loans, overdraft and credit cards

Assisted debtors in setting up payment plans to recover overdue balances

Locate and monitore overdue accounts by using automated systems

Monitore accounts for compliance with established payment plans

Verify and review customer account information.

Advise customers of necessary actions and strategies for debt repayment

Provide operational support for high-volume financial institution

Access computerized financial information to answer questions related to specific accounts

Start foreclosure and repossession processes when warranted

Achieve performance goals on a consistent basis.

06/2018 to 09/2018
Bilingual Credit Analyst Manulife Credit Card Services Ottawa, ON

Maintaining/exceeding established standards and targets and adhering to all credit policies, procedures and guidelines to mitigate risk

Administering and controlling credit terms and limits.

Perform all credit limit reviews, reinstatements and account maintenance.

Assessing credit worthiness of prospective customers and approving / recommending and negotiating credit terms and limits appropriate to the customer's requirements and ability.

Initial fraud review of applications and taking appropriate action

Complied with internal controls and government regulations.

Liaison effectively with other areas that impact the Credit Department
High efficiency with the ability to analyze data within time frames.

High level of accuracy required for report maintenance and tracking

Be flexible in cross training and take initiative on learning opportunities.

01/2018 to 06/2018
Bilingual Virtual Barista Nespresso Ottawa, Ontario

Providing an excellent customer experience by responding to customer calls in a courteous, professional, and well-informed manner

Order support via telephone

Technical support via telephone to complete member transactions

Customer education and recommendations

New member registration

Complete telephone surveys and accurately document customer's feedback

Providing support to customers via email

Customer Relationship Management

Achieving business and performance goals and objectives in a customer first fashion

Provide exceptional customer service to all customers

12/2014 to 02/2018
Inventory Clerk WIS International Ottawa



Compiles and maintains records of quantity, type, and value of material, equipment, merchandise, or supplies stocked in establishment: Counts material, equipment, merchandise, or supplies in stock and posts totals to inventory records, manually or using computer.

Verifies clerical computations against physical count of stock and adjusts errors in computation or count, or investigates and reports reasons for discrepancies.

10/2017 to 01/2018
Bilingual Customer Service Representative (Call Centre) BestBuy Ottawa, Ontario

Help resolve in-bound customer problems and issues, escalating to management as necessary

Engage customers using soft skills while solving issues, providing end-to-end solutions with fast and accurate processing of transactions

 Responsible for the processing of all customer purchases, returned product, exchanges, service requests, and/or defective products

Communicate return, exchange, and/or service policies to determine best option for customer

Manage all inbound calls by answering questions; offers product and service sales opportunities to customers

05/2016 to 08/2016
General Labourer Labour World Ottawa, Ontario, Canada

 Construct retaining walls and fences– Assist in construction or demolishing of buildings– Load and unload structure materials and move materials in work areas– Direct traffic at or near building sites and carry out other traffic management activities– Assist supervisors with clerical duties– Maintain tools and equipment– Erect and take to pieces concrete forms, scaffolding and ramps– Construct scaffolding– Dig trenches and place pipes or cables for drains and extra services– Clean up work sites– Take delivery of materials and cargo from suppliers– Mix, transfer and extend materials such as concrete and asphalt–

06/2015 to 10/2015
Authorised Dealer Bell Canada Ottawa, Ontario
- Sell Bell services (internet, televion and telephone) to residential users- Identify, contact and build relationships with prospective customers through a combination of telephone and in-person, networking and referrals to obtain appointments- Remain informed on product prices and ongoing promotions- Design customized, cost-effective solutions for the client- Process and submit accurate orders into bell system- Communicate policies and procedures to customers- Remain abreast regarding upcoming products, services and promotions- Participate in team meetings- Maintain open and effective lines of communication throughout the organization to maintain a sense of teamwork, enthusiasm and pride- Define personal and corporate revenue objectives
07/2014 to 10/2014
Agent Paperboy Metroland Ottawa, Ontario

- Delivers newspapers to dealers or individual subscribers at their homes or place of business

- Distribute sales promotion material to customers with newspaper deliveries

- Reviews list of dealers, customers, or station drops for change in deliveries



12/2013 to 04/2014
Volunteer work Jardin Royal Garden Ottawa, Ontario
Organise activities like Bingo, Billiards, puzzle games for the elderly in a retirement home
Education
2017
College Diploma (3 years): Finance
La Cité - Ottawa
2014
One semester in microeconomics: Economic
University of Ottawa - Ottawa, Ontario
2014
High School Diploma
École Secondaire Catholique Béatrice-Desloges - Orleans, Ontario
Additional Information
  • SECURITY CLEARANCE LEVEL I
  • DRIVING LICENSE G2
This resume is created in 7 minutes.
Objective
Bank Teller experienced in fast-paced financial environments. Focused on maintaining high levels of accuracy and efficiency, as well as achieving branch goals.
Skills
  • Exceptional customer service
  • MS Office proficient
  • Sales expertise
  • Currency and coin counter
  • Cash dispenser operation
  • Qualified in commercial servicing
  • Strong sense of banking ethics
  • Practiced knowledge of bank security systems
  • Excellent communication skills
Experience
Bank Teller Jun 2016 to Current
U S Bank Brown Deer, WI
  • Established new customer accounts including checking, savings, lines of credit and loans.
  • Balanced daily cash deposits and bank vault inventory with a zero error rate.
  • Assembled in-store marketing displays.
  • Processed cash withdrawals.
  • Examined checks for identification and endorsement.
  • Trained employees on cash drawer operation.
Table Games Dealer Sep 2014 to Feb 2016
Potawatomi Bingo Casino Milwaukee, WI
  • Computing players wins/loses
  • Collecting money
  • Operate table games
  • Cash handling
  • Conducting gaming transactions
Banquet Server Sep 2010 to Jul 2014
Italian Community Center Milwaukee, WI
  • Food Prep
  • Party Clean Up/Set Up
  • Customer Service
  • Guest Relations
Education and Training
High School Diploma, General Studies 2011 Bay View Middle & High School Milwaukee, WI, USA
Coursework in AP Chem & Math
3.45 GPA

This resume is created in 7 minutes.
Summary
Equipped with both excellent finance knowledge and data-mining techniques can assist in interpreting financial analysis and also producing data visualization and business analysis based on huge amount of data collected. Meanwhile, expert at SQL database management skills including data retrieving and preparing and user-oriented information system designing.
Highlights
  • Expert in Microsoft Excel, Access, MS SQL.
  • R studio & IBM Cognos handling.
  • SAS enterprise miner and SAS PC
  • Statistical software: SPSS, WEKA
  • Problem-finding & solving 
  • Excellent communication skills
  • Strong financial analysis skills
  • Multi-task & time management ability.
Accomplishments
  • Lead a 5 person team to design and build a completed information system in SQL database for Ontario Brain Injury Association and Sushi AI restaurant to  improve their client management efficiency.
  • Completed and presented an data-mining analysis for Fallsview Casino Resort including data extracting and cleaning, topic clustering, decision tree modeling and a final business report which target 10 critical external and internal problems needed to be improved.
  • Produced Professional business strategy report for Miller restoration.Inc including future development with most feasible strategy alternatives, detailed marketing plan and competitive environment analysis.
Experience
Dealer
April 2016 to November 2016
FALLSVIEW CASINO RESORT Niagara Falls, ON
  • Provided professional customer services and instructions on variety of games, and other Casino activities.
Buffet attendants
May 2015 to February 2016
MANDARIN RESTAURANT St.Catharines, ON
  • Prepared, regulated and managed Buffet desk. Fulfilling customer's needs on their dinning enjoyment. 
Education
MBA : BUSINESS ANALYSIS, 2016 Brock University St Catharines, ON, Canada Good performance on database management, information system design and quantitative analysis courses. Good team leader in the variety of team projects.
Bachelor of Arts : ECONOMICS, 2014 Beijing Technology and Business University Beijing, China Student government representative. 1st award on China Capital Undergraduate Economic Research competition.
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Executive Profile

A collaborative financial services executive with 24 years of experience leading teams in loan production, portfolio management, underwriting, workout, collections and sales.  An exceptional listener and communicator with a proven ability to build consensus and drive strategic results.  An analytical thinker with a demonstrated talent for identifying, improving and streamlining complex work processes.

Professional Experience
Capital One, N.A. Melville, NY Managing Director - Senior Vice President, Credit Risk & Analytics 05/2015 to Current
  • Leads a team of two relationship managers in all front line communications with participants, servicers and direct borrowers for a $1 billion dollar distressed commercial loan portfolio. 
  • Develops workout strategies and negotiates loan restructures focused on collateral enhancement opportunities designed to mitigate losses, minimize legal expenses and maximize recoveries.
  • Negotiated and closed 600 modifications in 3-years including over $80 million dollars in additional collateral enhancements.
  • Implemented and leads a bi-weekly deal review committee to streamline the loan approval process and ensure all stakeholders are aligned on timing and recommendations presented. 
  • Leverages industry intelligence gathered via a network of contacts to gauge changing market dynamics and refine the strategic vision.
  • Played an integral role in in the bank's lobbying effort of regulatory bodies in New York City to amend the Haas Act of 1937, which now provides alternate avenues of remediation for foreclosed assets.
  • Collects financial statements and supporting documentation, reviews credit packages, determines debt service capacity, guarantor's personal wherewithal and investigates alternative avenues of recovery.
  • Presents ongoing strategies and developments to senior leadership through quarterly risk management meetings. 
  • Executive responsible for all treasury management and depository relationships within the department.
BankUnited N.A. Melville, NY Commercial Sales Team Leader - Senior Vice President, Specialized Lending 05/2013 to 05/2015
  • Co-created the Specialized Lending Department and established policies and procedures in accordance with the regulatory framework.
  • Managed a sales team of two professionals which generated two hundred-thirty million dollars in new loan growth in less than two years.
  • Responsible for day-to-day leadership, establishing lending thresholds, collateral valuations, credit risk management and adherence to the department's commercial lending goals.   
  • Prepared monthly portfolio summary reports dissecting all facets of the line of business including key portfolio metrics, stress testing, refinance risk, industry risk and profitability analysis.
  • Maintained strong credit discipline and conservative underwriting practices resulting in portfolio asset quality that was well positioned compared to peer banks.
  • Presented loss mitigation strategies to board members and the Risk Management Committee.
  • Responsible executive and key intermediary for all regulatory inquires of the line of business.
  • Received satisfactory ratings  on OCC, Internal Audit, Loan Review and Compliance Department reviews.
Capital One, N.A (successor by merger to North Fork Bank) Melville, NY Director, Special Assets 06/2007 to 05/2013
  • Responsible for managing a $100+ million dollar loan portfolio of criticized assets within the Bank's Middle Market Lending Division.
  • Managed criticized credit exposures in CRE, SBB, Specialty Finance and Dealer Services for 3 years before the department was realigned by specific market segment. 
  • Negotiated loan restructures and work-outs, facilitated note sales, evaluated credit risk, identified structural weaknesses and developed action plans to mitigate losses and maximize recoveries.
  • Conducted comprehensive analysis to ensure lending relationships were properly risk rated and established loss reserve thresholds in accordance with FASB guidelines.
  • Oversaw legal actions, reviewed loan documents, cultivated legal strategies and provided direct court testimony.
  • Participated in bi-quarterly risk management meetings and presented ongoing strategies, recent developments and projected loss forecasts to senior level management for managed and criticized assets within the Special Assets portfolio.
  • Maintained strict compliance with the Bank's internal lending procedures and OCC regulations.
  • Provided consultation and expertise to the line of business managers and account officers on assets identified as having an elevated risk trend.
North Fork Bank Melville, NY Vice President, Specialized Lending 06/2001 to 06/2007
  • Prepared full service credit proposals and underwrote floor plan lines of credit for automotive dealerships in the Northeast Region, which included credit exposures of between five and fifty million dollars.
  • Provided detailed assessments highlighting all components of the credit package including financial analysis, industry trend, debt service coverage, collateral coverage, risk assessment and floor plan audit performance.
  • Managed depository and lending relationships for an array of automotive dealerships and NYC taxi medallion brokers.
  • Attended committee meetings and presented rationale for credit decisions to senior management.
PRIMUS Financial Services Hauppauge / Mahwah, NY / NJ Dealer Services Supervisor 01/1997 to 06/2001
  • Managed a lending team of five for all facets of commercial lending operations.
  • Completed detailed financial analysis and prepared recommendations on the feasibility of granting credit accommodations to automobile dealerships in the tri-state area.
  • Managed all inventory audit functions including the scheduling, clearance and follow-up discussion with key dealership personnel on audit performance issues.
General Motors Acceptance Corporation Uniondale, NY Commercial Lending Supervisor 01/1993 to 01/1997
  • Completed dealer reviews for 25 automotive dealerships in the New York Area.
  • Managed the scheduling, collections and clearance of all wholesale inventory audits.
  • Performed underwriting functions for dealer related mortgages, working capital loans and revolving lines of credit.
  • Managed the sale of off lease vehicles via a vast network of dealer relationships.
  • Administered the disposal of repossessed assets, completed required DMV documentation, engaged transporters and selected auctions to maximize resale prices.
  • Provided supervisory support to a departmental staff of 23 employees, including 12 direct reports.
  • Conducted field collections and repossessed vehicular collateral.
Asset Disposal / Collections Supervisor 01/1993 to 04/1996
  • Managed the sale of off lease vehicles via a vast network of dealer relationships.
  • Administered the disposal of repossessed assets, completed required DMV documentation, engaged transporters and selected auctions to maximize resale prices.
  • Provided supervisory support to a departmental staff of 23 employees, including 12 direct reports.
  • Conducted field collections and repossessed vehicular collateral.
Education
Bachelor of Science: Business Administration, Marketing 1995 State University of New York College at Brockport, Brockport, NY, US