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Professional Summary
Experienced, detail-oriented digital media professional with a proven track record of successful personnel management, efficient process development and strong client relationships.
  • Team Leadership
  • Personnel Management
  • Operations Efficiency
  • Client Relationship Management​
  • Product Ownership
  • Project Management
  • Excellent Communication Skills 
  • Expert Liaison Between Divisions
  • Problem-Solving Skills
  • Proficient in Microsoft Office
  • Experience with JIRA, Confluence, Salesforce, Basecamp, & DFP
Work History
Senior Manager, Digital Agency 04/2017 to Current
  • Manage team of 9 dedicated Client Services Specialists who oversee digital campaigns for local media publishers.
  • Build and maintain corporate client relationships with large and small media companies such as Hearst Television and Graham Media Group.
  • Serve as escalation point for issue resolution, concerns and overall client communication.
  • Develop and innovate internal processes, leveraging systems and creating efficiencies for optimal results.
  • Set standards for quality and execution of digital campaigns within aggressive timelines.
  • Collaborate with various internal teams in support of projects and client requests.
  • Support Director in agency initiatives.
  • Interim manager of programmatic product.
Senior Video Productions Manager, Digital Agency 02/2012 to 03/2017
  • Manage team of Motion Graphics Designers and Video Editor in support of on-air and online commercial production.
  • Build and maintain client relationships.
  • Advise on creative direction and advertising messaging in accordance with strategy and call to action.
  • Ownership of video production product line; consult on products and services.
  • Oversee in-house studio production.
  • Serve as Producer on productions; writing scripts, working with talent and managing client communication.
  • Responsible for quality control, short timeline completion and client satisfaction.
  • Interim manager of ad product development team.
Sales Operations Manager 03/2008 to 02/2012
Internet Broadcasting St. Paul, MN
  • Manage team of client-dedicated Campaign Specialists who oversee campaign management for local media publishers.
  • Develop and continually refine campaign management processes.Dedicated client contact for corporate clients such as Meredith Broadcasting and Post-Newsweek.
  • Conduct weekly calls to track progress of client initiatives and client satisfaction.
  • Maintain and exceed contract SLAs.
  • Train client groups on new products and services offered in conjunction with product roadmap.
  • Collaborate with Digital Agency teams on product development and roadmap.Work within a team of Sales Operations Managers to create a departmental vision and objectives.
Sales Production Manager 08/2006 to 03/2008
Internet Broadcasting St. Paul, MN
  • Manage team of 10-15 Production Coordinators in support of hundreds of digital campaigns annually.
  • Responsible for hiring and training new team members.
  • Oversee daily production of interdepartmental tasks.
  • Liaison with graphic design, ad trafficking and programming department managers to ensure accuracy and production quality.
  • Institute and refine production processes for utmost efficiency.
  • Serve as escalation point for internal and external clients with regard to production issues.
  • Represent production team on company-wide initiatives and projects.
Sales Production Coordinator 04/2004 to 08/2006
Internet Broadcasting St. Paul, MN
  • Manage daily production of online advertising materials for local publishing clients.
  • Intermediary between multiple internal teams in support of production process (graphic design, programming/development, ad trafficking).
  • Process insertion orders from sales team to produce online materials.
  • Engage directly with clients for asset collection, creative direction and approval of materials; manage revision processes.
  • Digitize/encode video files to necessary specs for online delivery.
  • Advise clients on recommendations for online advertising sales packages.
Senior Client Services Associate, Directional Marketing 02/2001 to 04/2004
TMP Worldwide Eden Prairie, MN
  • Advise clients on directional marketing ad strategy.
  • Implement and manage placement of Yellow Pages advertising for multiple corporate clients.
  • Single point of contact for local and national clients such as Starkey, Select Comfort and U.S. Bank.
  • Responsible for proofing and order placement, adhering to strict daily deadlines.
  • Work directly with publishers and ad designers to ensure accuracy.
  • Serve as trainer and mentor for new employees in Account Services department.
Senior Booking Agent 04/2000 to 02/2001
Meredith Model and Talent Minneapolis, MN
  • Direct clients in selection of talent for print and broadcast advertising.
  • Coordinate auditions and bookings for both talent and clients in a highly deadline-oriented environment and in accordance with SAG & AFTRA guidelines.
  • Negotiate usage rates to remain competitive within the marketplace.
  • Develop and maintain relationships with talent, producers, art directors, photographers and casting agents.
  • Maintain detailed office files and records.
  • Hired as Booking Agent; promoted to Senior Booking Agent after four months.
Bachelor of Arts: Communication, Film 1999 University of St. Thomas - St. Paul, MN

Minor: Psychology

School of English and American Studies, University of East Anglia              

Norwich, England    1

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Executive Profile

Accomplished Sales Executive seeking a position that will benefit from my sales experience, positive interaction skills, and industry contacts where my fifteen years' experience can be fully utilized to improve sales bottom line and the company revenues.

Skill Highlights
  • Client account management
  • Business operations organization
  • New product delivery
  • Self-motivated
  • Excellent negotiating tactics
  • Outstanding communication skills
  • Strong lead development skills
  • Key account generation
  • Generating new apartment leases
Professional Experience
Sales Assistant Apr 2017 to Oct 2017
Paramount Residential Mortgage Group Sedalia, CO
  • Assisting lead Loan Officer in conducting daily business.
  • Following up with clients to obtain loan information.
  • Meeting a daily quota of phone calls and in person meetings with potential new business.
  • Scheduling meetings and attending meetings with Realtors to discuss the benefits of working with PRMG while maintaining a lasting business relationship.
  • Attending monthly Round Table meetings.
  • Scheduling and leading meet and greet appointments with Real Estate office teams to present PRMG as a mortgage lender.
  • Assisting buyers through the loan process.
  • Attending open house events.
New Homes Sales Consultant Jul 2015 to Feb 2017
MDCH Holdings Denver, CO
  • Meet and greet customers, tour them through model homes, home sites, lots, and community. 
  • Sell the benefits of the community, company, and construction process.
  • Achieve and exceed all sales goals for the community and company.
  • Follow up phone calls to previous traffic to generate sales.
  • Set appointments and attend meet and greet with realtors to establish relationships and ultimately generate business. 
  • Communicate the key factors why that the customer would buy a Richmond home versus a home from another builder. 
  • Be knowledgeable in the build process to effectively communicate the process to the customer.
  • Communicate with the customer during the entire build process.
  • Meet all deadlines with entire team.
  • Make all weekly sales calls and training courses.
  • Effectively communicate with management for support.
  • Present purchase agreements to customers.
  • Manage entire buying process through closing and continue follow up after.
Account Executive / Escrow Assistant/ Closing Agent Jun 2014 to Jul 2015
Capital Title Greenwood Village, CO
  • Responsible for producing new business while maintaining long-term relationships with existing clients.
  • Marketing and selling services through networking, cold call marketing efforts, daily face-to-face encounters with lenders and real estate branches.
  • Arranging pay-offs on any existing loans or liens, while processing the necessary papers to ensure the transaction is legal.
  • Holding funds used to pay off loans or liens.
  • Recording documents with the appropriate government offices.
  • Attending the closing, witnessing and acknowledging the documents being signed, and/or disburses funding for the loan.
  • Notary Public for the state of Colorado.
Relocation Specialist Feb 2014 to Dec 2014
POSH apts Denver, CO
  • In control of marketing up to forty luxury apartment communities on a daily basis to cultivate new business.
  • Answering phone calls and emails from clients.
  • Assisting the client in finding their perfect apartment home by answering any questions and overcoming any objections the client may have.
  • Scheduling all appointments with clients and apartment communities for property tours.
  • Meeting clients at apartment communities for tours to encourage sales.
  • Assisting clients with completing applications, and final steps of the move-in process.
Booking Agent Mar 2001 to May 2004
Aspire Model and Talent Denver, Colorado
  • Cultivated relationships with key players in various industries to create ongoing and mutually beneficial referral systems.
  • Collaborated to penetrate new accounts and to identify potential clients.
Sales Associate Feb 1999 to Mar 2001
Saturn of Aurora Denver, Colorado
  • Top sales producer of new and pre-owned vehicles, while offering purchase and finance options.
  • Described use and operation of vehicle to customers.
  • Worked as a team member to provide the highest level of service to customers.
Sales Associate Oct 1998 to Jan 1999
Mile High Honda Denver, CO
  • Sales of new and pre-owned vehicles.
  • Maintained friendly and professional customer interactions, while sharing superb product knowledge.
Real Estate Licensing, Real Estate Armburst Real Estate Institute Greenwood Village, CO

48 hours of Real Estate Law and Practice, 48 hours of Colorado Contracts and Regulations, 8 hours of Trust Accounts

and Record Keeping, 8 hours of Current Legal Issues, 24 hours of Real Estate Closings and 32 hours of Practical Applications.

Certification, Emergency Medicine Red Rocks Community College Lakewood, CO

Certified EMT, certified in CPR, certified in IV, and volunteer firefighter.

Undergrad, Physiology Western State Gunnison, CO

Prerequisite courses for LPN. Member of Delta Zeta.

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Adaptable community services professional skilled in effectively completing tasks aimed towards the improvement of the community in conjunction with Canadian legislation.
  • Able to work independently and as a member of a team
  • Experience with Medical documentation
  • Analyzing qualitatively and quantitatively
  • Excellent writing and critical thinking skills
  • Conducting social analysis
  • Community relations
  • Proficiency with Windows and Microsoft applications
  • Excellent Organizational Skills
  •  Strong communicator
  • Aware of legal and ethical standards
  • Knowledge of the Canadian Criminal Justice System
October 2011
May 2016
Digestive Health Clinic Richmond Hill, ON Booking Agent Ensured compliance with medical/legal health regulations. Obtained information by contacting appropriate personnel or patients. Scanned incoming documentation. Pulled patient charts for upcoming appointments. Disseminated information to correct department, individual or outside location. Purged outdated files. Kept department clean, organized and professional. Maintained complete confidentiality in accordance with organization and legal requirements.
January 2011
April 2011
Malvern Rouge Valley Youth Services Scarborough, ON Intern Participated in the facilitation of after-school programs for the youth. Assisted in teaching adults the fundamentals of Microsoft Office. Attended and participated in community meetings and groups. Prepared educational work sheets for the youth. Referred residents to various community resources. Worked as a team member to conceptualize and deliver camps for the youth.
September 2010
December 2010
Malvern Action for Neighbourhood Change Scarborough, ON Intern Advised residents on community resources. Attended and participated in community meetings and groups. Attended meetings and training necessary for professional development and as required by the agency. Facilitated after-school programs for the youth. Effectively wrote meeting minutes.  Worked cooperatively with neighboring community agencies to achieve optimal community engagement. Worked with Toronto Police Services to perform neighbourhood safety audits.
York University Toronto, ON, Canada Bachelor of Arts: Sociology
Centennial College Scarborough, ON, Canada Diploma: Community and Justice Services