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I am a well-educated, adaptable and experienced multi-lingual business support professional with a background in both public and private sectors. My career pathway has featured positions of steadily increasing responsibility and complexity in organisations operating at regional, national and international level. Prior roles have involved building, shaping and leading successful teams, strategic leadership, cross-sector collaboration, administrative business support and governance, reporting to boards and trustees, financial oversight, first and second line-management, revenue generation, information security, strategy and budgetary control, and facilities management. I am currently the Business Support Manager for National Trust Wales.
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Member of the Senior Management Team for National Trust Wales reporting directly to the Regional Director. Duties include: line management of all senior business support coordinators, second line manager of all business support coordinators , and oversight of all property business support coordinators in the Wales region. Responsible for a number of regional strategic change programmes and delivery of whole-Trust programmes in the Wales region. Chair of a number of operational boards and groups. As a member of the Senior Management Team, responsible for oversight of property performance across a number of metrics alongside the Assistant Directors and specialist Business Partners.
Reporting directly to the Managing Director, managed operations in a mixed rural enterprise across 3 country estate sites delivering over 170 sporting days to clients from across the UK and rest of the world, as well as state-of the art hatchery and game farming operation with European import-export business. Managed head office and branch facilities, oversaw HR, vehicle fleet, marketing, purchasing, data control, leases and lettings, contractors, health & safety and head office administration until company entered insolvent liquidation in 2018.
Supporting and assisting the Commissioner with all aspects of his role in both English and French, in multiple languages and across multiple time zones. Liaised with the Executive Committee of the main UN Mission on behalf of Police Component supervising circa. 60 direct reports; Coordinated the activity of the Police Component members to comply with new policy directives; Drafted, reviewed and disseminated daily and weekly situation reports, presentations, briefing documents and submissions to UNHQ New York; Facilitated contact with HMG diplomatic presence both in the UK and in-country; Liaised between the different sections of the Mission including civilian, military, international and the Haitian National Police; Drafted briefing packages and documents in advance of key meetings, seminars, conferences and appointments; Drafted the Commissioner's speeches, media statements and press releases; Project management of functions and events for the diplomatic and governmental community on behalf of the Police Component.
10 years of policing experience in positions of progressive responsibility across a number of different disciplines with steadily increasing numbers of reports; Admitted to the national High Potential Development Scheme in 2010 designed to train and equip a small number of officers to achieve the most senior ranks; Gained executive-level exposure, training and shadowing and participated in national policing events and working groups; Produced strategic, thematic and research reports for senior leadership; Developed operational leadership and project experience in community policing, primary volume investigations, primary serious investigations, counter-terrorism and the CONTEST strategy, bronze critical incident command and qualified as a custody officer with PiP Level2 investigative accreditation; Qualified as an International Authorised Firearms Officer.
Provided translating and interpreting services to coalition forces deployed in Iraq on Op. TELIC.
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Graduate Political Science major at the University of Illinois at Chicago working directly toward a MA in American Government and Public Administration. Seeking a competitive and career oriented environment with opportunities for growth and leadership. Goal oriented and strong work ethic to go above and beyond; organized, productive, great communication, public speaker, and professional.
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Political Science Pre-Law option Law and Society
Technical Support Specialist skilled at resolving complex customer service issues in a timely manner. Enjoys troubleshooting to find solutions to technical issues, with a desire to move into a more advanced technical support role and to expand expertise in the deskside support and security fields.
Account Security Management
Data Security Management
IT Responsibilities
Customer Service Representative:
Technical Support Tier 1 and Tier 2 Responsibilites :
25+ years as a Master Model Maker, fabricating a variety of prototypes. Strong mechanical aptitude for building a variety of mechanisms. Work closely with designers and engineers, debugging and problem solving. Proficient at mixing paints to match designers' ideas, and prep, mask, paint, polish. Understand and meet costing and timelines of projects. Build working models from start to finish.
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Energetic divemaster with over 10 years of underwater experience. Including Snuba instructing and extensive international dive trips. Passionate and professional with a positive attitude and willingness to go the extra mile.
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Asset Management, Client-Server, Linux, Loss Prevention, Networked Printers, Jail Management System, MS Outlook, Ticketing System, DameWare Support