• Reviewed processing schedules and production orders concerning inventory requirements, staffing requirements, work procedures and duty assignments, considering budgetary limitations and time constraints.
• Fabricated large and small parts per drawing and assembled parts as required.
• Set and monitored product standards, examining samples of raw products and processing tests, to ensure the quality of all finished products.
• Kept work areas clean and neat.

• Reviewed files, records and other documents to obtain information and respond to requests.
• Matched purchase orders with invoices and recorded the necessary information.
• Investigated and resolved customer inquiries and complaints in an empathetic manner.
• Met all customer call guidelines including service levels, handle time and productivity.
• Strong leader of customer support staff.

Trained staff on operating procedures and company services.

• Effective liaison between customers and internal departments.
• Managed work flow to exceed quality service goals.
• Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.

• Perform accurate diagnostics of any vehicle, most frequently Acura and Honda, presented for maintenance and repair issues.
• Display various skills including bumper to bumper servicing from simple oil changes to transmission and engine repairs.
• Hold extensive knowledge in both import and domestic vehicles.
• Provide excellent attention to detail ,delivering prompt service resulting in high customer satisfaction.
• Inspected and tested components, assemblies and power tools.
• Observed all safety policies and procedures.
• Correctly and safely used a variety of hand tools, saws and cutting equipment to carry out job duties.
• Investigated equipment failures to diagnose faulty operation and made appropriate maintenance recommendations.