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Summary
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Skills
  • Strong organizational skills
  • Active listening skills
  • Seasoned in conflict resolution
  • Sharp problem solver
  • Courteous demeanor
  • Energetic work attitude
  • Large cash/check deposits expert
  • Visual merchandising proficiency
  • Fashion knowledge
  • Opening/closing procedures
  • Markdown/promotional procedures
  • Store maintenance ability
  • Inventory control familiarity
  • Top sales performer
  • Telephone inquiries specialist
  • Customer service expert
  • Invoice processing
  • Telecommunication skills
  • Adaptive team player
Professional Experience
02/2013 to 11/2014
Office manager Alltrade Automotive － Augusta, Ga
Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.
Worked under strict deadlines and responded to service requests and emergency call-outs. Prevented store losses using awareness, attention to detail and integrity.
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
Created new processes and systems for increasing customer service satisfaction.
Excelled in exceeding daily credit card application goals.
Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
Achieved high sales percentage with consultative, value-focused customer service approach.
Cross-trained and provided back-up for other customer service representatives when needed.
Worked as a team member performing cashier duties, product assistance and cleaning.
Computed accurate sales prices for purchase transactions.
Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100% accuracy rate.
Prepared and sold broad range of customized merchandise to individuals and commercial accounts.
Ranked as most effective department sales representative in the local region out of 3 representatives.
Designed and suggested new display ideas to improve accessibility to merchandise, which increased sales by 15%
09/2004 to 09/2014
Master Cashier Krystal company － Augusta, Ga
Cross-trained and provided back-up for other customer service representatives when needed. Took necessary steps to meet customer needs and effectively resolve food or service issues.
Communicated clearly and positively with co-workers and management.
Mastered Point of Sale (POS) computer system for automated order taking.
Worked well with teammates and openly invited coaching from the management team.
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
Organized weekly sales reports for the sales department to track product success.
Created new processes and systems for increasing customer service satisfaction.
Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
Educational Background
2006
High School Diploma T.W. Josey High School － Augusta, Ga, United States
Graduated with distinction
Gpa 3.0
Dual seals (college and tech prep)
2011
Certificate: Medical Billing and Coding Aiken Technical College － Graniteville, SC, United States Health information Adminstration coursework
Bachelor of Science: Nursing Aiken Technical College － Graniteville, SC Coursework in Health Services
Coursework in Health and Human Services
Coursework in Health Service Policy and Analysis
Coursework in Community and Public Health

This resume is created in 7 minutes.
Professional Summary
I am a dedicated worker who offers more than five years experience volunteering with the Baltimore Orioles Baseball Team.  These duties include but are not limited to bat boy for the home and visitors team, performed ball boy duties, assisted visitors clubhouse manager, and assisted umpires in the umpire room during Spring Training in Sarasota, Florida.   My dream job has always been to help out a sports organization.  I am always willing to go the extra mile to complete any task for my employer.  With my knowledge and experience I feel that I will be an asset to your company.
Skills
  • Fast Learner
  • Hard Worker
  • Team Player
  • Dependable
  • Self-Motivated
  • Detail Orientated
Work History
Grill Master, 10/2015 to Current
 Red Lobster – Sarasota, FL
 I started Red Lobster as a Busser and quickly worked my way up from this position to a Grill Master.  Within a six month time period I have learned to run both the front and back of the restaurant.  Some of these positions also included hosting, cooking, and dishwashing.  My responsibilities as a Grill Master are making sure the entire kitchen runs smoothly throughout my shift.
Food Runner, 02/2015 to 09/2015
 Freds Market – Sarasota, FL
 Freds Market was my first job. I started as food runner and worked my way up to kitchen help.  My responsibilities included to prep food, setup buffet and closed the restaurant at the end of the day.
Education
Business, State College of Florida - Bradenton, FL
 Currently attending
High School Diploma: 2017
 Sarasota Military Academy - Sarasota, FL
 Participated in JROTC which taught me my skills in leadership, respect and loyalty.

This resume is created in 7 minutes.
Professional Summary

Highly-skilled equipment consultant and analyst specializing in general maintenance. Solid background with over 26 years of experience in automotive/equipment maintenance. Highly customer service-oriented. Reliable worker with strong mechanical aptitude and willingness to learn. Customer-oriented Facilities Maintenance Tech offering a strong management background, including work assignment, planning, review and training staff in work procedures. Wide knowledge of techniques, materials and equipment related to repair and maintenance of facilities. Assemble, inspect and install new equipment.

Skills
  • Strong mechanical and electrical skills
  • Proficient with blueprints/mechanical engineering drawings
  • Flexible schedule
  • Organized
  • Motivated self-starter
  • Working / building. military projects from print
  • MSDS knowledge
  • General building maintenance
  • Certified Mechanic
  • Fabrication
  • Certified Soldering Specialist
  • HVAC and refrigeration systems
  • Clean driving record
  • Licensed Refrigeration Technician
Work History
Service Technician, 11/2018 to Current
 Crest Infiniti – Frisco, TX
  • Diagnosed and troubleshoot problems, fixing and restoring machines to peak performance.
  • Gained knowledge of standard equipment, including manufacturer repair guidelines.
  • Explained findings to customers and outlined repair or service options.
  • Repaired and performed troubleshooting for All mechanical
  • equipment.
  • Assisted team members with troubleshooting and diagnostics.
  • Surpassed corporate goals by reaching 95% customer satisfaction rating in 6 months.
  • Corrected issues with mechanical, electrical and hydraulic systems, enhancing performance and reducing recurrence of maintenance issues.
  • Followed work orders, technical drawings and procedures in delivering scheduled maintenance and service with minimal downtime.
Production Specialist Senior, 04/19 to 04/2019
 Raytheon/Volt Management Corporation – McKinney, TX
  • Reviewed processing schedules and production orders concerning inventory requirements, staffing requirements, work procedures and duty assignments, considering budgetary limitations and time constraints.
  • Fabricated large and small parts per drawing and assembled parts as required.
  • Set and monitored product standards, examining samples of raw products and processing tests, to ensure the quality of all finished products.
  • Kept work areas clean and neat.
Automotive Sales Consultant / Service Advisor, 08/2017 to 04/2018
 Bob Tomes Ford – McKinney, TX
  • Reviewed files, records and other documents to obtain information and respond to requests.
  • Matched purchase orders with invoices and recorded the necessary information.
  • Investigated and resolved customer inquiries and complaints in an empathetic manner.
  • Met all customer call guidelines including service levels, handle time and productivity.
  • Strong leader of customer support staff.

Trained staff on operating procedures and company services.

  • Effective liaison between customers and internal departments.
  • Managed work flow to exceed quality service goals.
  • Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
Acura Master Technician, 01/2016 to 08/2017
 Goodson Acura of Dallas – Dallas, TX
  • Perform accurate diagnostics of any vehicle, most frequently Acura and Honda, presented for maintenance and repair issues.
  • Display various skills including bumper to bumper servicing from simple oil changes to transmission and engine repairs.
  • Hold extensive knowledge in both import and domestic vehicles.
  • Provide excellent attention to detail ,delivering prompt service resulting in high customer satisfaction.
  • Inspected and tested components, assemblies and power tools.
  • Observed all safety policies and procedures.
  • Correctly and safely used a variety of hand tools, saws and cutting equipment to carry out job duties.
  • Investigated equipment failures to diagnose faulty operation and made appropriate maintenance recommendations.
Education
Associate of Science: Biomedical Engineering Technologies, Expected in 08/2021
 Collin County Community College District - Plano, TX
  • Majored in Science
  • Continuing education in Radiology
ASSOCIATE OF SCIENCE: Automotive/Diesel Universal Technical Institute - Houston, Texas
DIESEL DEGREE SCIENCE DEGREE Universal Technical Institute - Houston, Texas
Certifications
MACS HVAC certification in R12 and R134a Systems
ASE Brakes certification

This resume is created in 7 minutes.
Education
Bachelor of Arts: Journalism, Digital Media May 2018 MARQUETTE UNIVERSITY Diederich College of Communication, Milwaukee, WI
GPA: 3.45/4.00
Coursework in O'Brien Fellowship Program: Currently working with independent journalist, Eben Pindyck.
Experience
Marquette Wire Milwaukee, WI Sports Producer 06/2017 to Current
  • Writing two stories per week
  • Covering all Marquette sports
  • Producing video stories and recaps
  • Developing story ideas for myself and fellow producers
Milwaukee Neighborhood News Service Milwaukee, WI Reporting Intern 01/2017 to Current
  • Writing news stories and producing video content
  • Homing in on AP Style
  • Engaging with the public
  • Creating photo galleries
  • Generating captivating ledes
WISN12 News Milwaukee, WI Sports Intern 05/2017 to 08/2017
  • Writing sports updates
  • Keeping sports ticker up to date
  • Covering Milwaukee Brewers games
  • Recording mock-sportscasts 
Good Karma Brands: ESPN Milwaukee Milwaukee, WI Intern 01/2017 to 05/2017
  • Engaging in patient and thorough fan service
  • Writing 2-3 stories per week, reviewed by beat writer
  • Editing audio with Adobe Audition
  • Communicating effectively with teammates
  • Marketing to different companies
Bronx Pinstripes Bronx, NY Game Day & Opinion Reporter 04/2017 to 04/2018
  • Covering every Yankees' game 
  • Providing fans with exact details and updates from games      
  • Creating stories that showcase my opinion on the state of the Yankees
Marquette University Sports Television Milwaukee, WI Sports Anchor & Analyst 09/2015 to Current
  • Writing scripts before show  
  • Speaking with enthusiasm on various topics

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