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Summary
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Skills
  • Strong organizational skills
  • Active listening skills
  • Seasoned in conflict resolution
  • Sharp problem solver
  • Courteous demeanor
  • Energetic work attitude
  • Large cash/check deposits expert
  • Visual merchandising proficiency
  • Fashion knowledge
  • Opening/closing procedures
  • Markdown/promotional procedures
  • Store maintenance ability
  • Inventory control familiarity
  • Top sales performer
  • Telephone inquiries specialist
  • Customer service expert
  • Invoice processing
  • Telecommunication skills
  • Adaptive team player
Professional Experience
02/2013 to 11/2014
Office manager Alltrade Automotive Augusta, Ga
Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.
Worked under strict deadlines and responded to service requests and emergency call-outs. Prevented store losses using awareness, attention to detail and integrity.
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
Created new processes and systems for increasing customer service satisfaction.
Excelled in exceeding daily credit card application goals.
Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
Achieved high sales percentage with consultative, value-focused customer service approach.
Cross-trained and provided back-up for other customer service representatives when needed.
Worked as a team member performing cashier duties, product assistance and cleaning.
Computed accurate sales prices for purchase transactions.
Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100% accuracy rate.
Prepared and sold broad range of customized merchandise to individuals and commercial accounts.
Ranked as most effective department sales representative in the local region out of 3 representatives.
Designed and suggested new display ideas to improve accessibility to merchandise, which increased sales by 15%
09/2004 to 09/2014
Master Cashier Krystal company Augusta, Ga
Cross-trained and provided back-up for other customer service representatives when needed. Took necessary steps to meet customer needs and effectively resolve food or service issues.
Communicated clearly and positively with co-workers and management.
Mastered Point of Sale (POS) computer system for automated order taking.
Worked well with teammates and openly invited coaching from the management team.
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
Organized weekly sales reports for the sales department to track product success.
Created new processes and systems for increasing customer service satisfaction.
Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
Educational Background
2006
High School Diploma T.W. Josey High School Augusta, Ga, United States
Graduated with distinction
Gpa 3.0
Dual seals (college and tech prep)
2011
Certificate: Medical Billing and Coding Aiken Technical College Graniteville, SC, United States Health information Adminstration coursework
Bachelor of Science: Nursing Aiken Technical College Graniteville, SC Coursework in Health Services
Coursework in Health and Human Services
Coursework in Health Service Policy and Analysis
Coursework in Community and Public Health

This resume is created in 7 minutes.
Professional Summary
I am a dedicated worker who offers more than five years experience volunteering with the Baltimore Orioles Baseball Team.  These duties include but are not limited to bat boy for the home and visitors team, performed ball boy duties, assisted visitors clubhouse manager, and assisted umpires in the umpire room during Spring Training in Sarasota, Florida.   My dream job has always been to help out a sports organization.  I am always willing to go the extra mile to complete any task for my employer.  With my knowledge and experience I feel that I will be an asset to your company.
Skills
  • Fast Learner
  • Hard Worker
  • Team Player
  • Dependable
  • Self-Motivated
  • Detail Orientated
Work History
Grill Master, 10/2015 to Current
Red Lobster Sarasota, FL
I started Red Lobster as a Busser and quickly worked my way up from this position to a Grill Master.  Within a six month time period I have learned to run both the front and back of the restaurant.  Some of these positions also included hosting, cooking, and dishwashing.  My responsibilities as a Grill Master are making sure the entire kitchen runs smoothly throughout my shift.
Food Runner, 02/2015 to 09/2015
Freds Market Sarasota, FL
Freds Market was my first job. I started as food runner and worked my way up to kitchen help.  My responsibilities included to prep food, setup buffet and closed the restaurant at the end of the day.
Education
Business, State College of Florida - Bradenton, FL
Currently attending
High School Diploma: 2017
Sarasota Military Academy - Sarasota, FL
Participated in JROTC which taught me my skills in leadership, respect and loyalty.
This resume is created in 7 minutes.
Professional Summary

I am a well-educated, adaptable and experienced multi-lingual business support professional with a background in both public and private sectors. My career pathway has featured positions of steadily increasing responsibility and complexity in organisations operating at regional, national and international level. Prior roles have involved building, shaping and leading successful teams, strategic leadership, cross-sector collaboration, administrative business support and governance, reporting to boards and trustees, financial oversight, first and second line-management, revenue generation, information security, strategy and budgetary control, and facilities management. I am currently the Business Support Manager for National Trust Wales.

Education
2013
Postgraduate Certificate: Leadership & Management
University Of Warwick - Warwick Business School
  • Business Administration, Strategy, Accounting, Operations, Process Management, Leadership
2005
Bachelor of Arts: Arabic Language & Information Technology
The University of Exeter - Institute of Arab & Islamic Studies
  • Major in Arabic Language & Minor in Information Technology
Skills
  • Significant business administration and support experience in large and complex multinational organisations;
  • Management of teams across sites including monitoring, mentoring and development;
  • Recruitment, supervision and line- management of staff, suppliers and contractors;
  • Direct support to Board members and Trustees
  • Health & Safety and Risk management - including building systems and processes to mitigate risk.
  • Proven leadership skills coupled with Masters-level leadership theory;
  • Excellent written and spoken communication in multiple languages;
  • Conversant with employment, rural, commercial, contract, property and tax law relevant to commercial activity;
  • Financial control (budget setting and holding, HMRC compliance, VAT, debtor management, report generation);
  • Designing systems and processes to ensure legislative and governing-body compliance;
Work History
02/2019 to Current
The National Trust Business Support Manager - Wales Dinas, Wales

Member of the Senior Management Team for National Trust Wales reporting directly to the Regional Director. Duties include: line management of all senior business support coordinators, second line manager of all business support coordinators , and oversight of all property business support coordinators in the Wales region. Responsible for a number of regional strategic change programmes and delivery of whole-Trust programmes in the Wales region. Chair of a number of operational boards and groups. As a member of the Senior Management Team, responsible for oversight of property performance across a number of metrics alongside the Assistant Directors and specialist Business Partners.

01/2017 to 01/2018
Mark Coleman Sporting & Game Limited Office Manager Tarrington, Herefordshire

Reporting directly to the Managing Director, managed operations in a mixed rural enterprise across 3 country estate sites delivering over 170 sporting days to clients from across the UK and rest of the world, as well as state-of the art hatchery and game farming operation with European import-export business.  Managed head office and branch facilities, oversaw HR, vehicle fleet, marketing, purchasing, data control, leases and lettings, contractors, health & safety and head office administration until company entered insolvent liquidation in 2018.

01/2017 to 01/2017
The Glanusk Estate Executive Assistant and Events Coordinator (Fixed-Term) Crickhowell, Powys.
01/2015 to 01/2016
United Nations Stabilisation Mission In Haiti Executive Assistant to UN Police Commissioner (Fixed-Term) Port-au-Prince, Haiti

Supporting and assisting the Commissioner with all aspects of his role in both English and French, in multiple languages and across multiple time zones.  Liaised with the Executive Committee of the main UN Mission on behalf of Police Component supervising circa. 60 direct reports; Coordinated the activity of the Police Component members to comply with new policy directives; Drafted, reviewed and disseminated daily and weekly situation reports, presentations, briefing documents and submissions to UNHQ New York; Facilitated contact with HMG diplomatic presence both in the UK and in-country; Liaised between the different sections of the Mission including civilian, military, international and the Haitian National Police; Drafted briefing packages and documents in advance of key meetings, seminars, conferences and appointments; Drafted the Commissioner's speeches, media statements and press releases; Project management of functions and events for the diplomatic and governmental community on behalf of the Police Component.

07/2005 to 08/2016
Police High Potential Development Scheme Post Constable, Sergeant & T/Inspector Dorset Police

10 years of policing experience in positions of progressive responsibility across a number of different disciplines with steadily increasing numbers of reports; Admitted to the national High Potential Development Scheme in 2010 designed to train and equip a small number of officers to achieve the most senior ranks; Gained executive-level exposure, training and shadowing and participated in national policing events and working groups; Produced strategic, thematic and research reports for senior leadership; Developed operational leadership and project experience in community policing, primary volume investigations, primary serious investigations, counter-terrorism and the CONTEST strategy, bronze critical incident command and qualified as a custody officer with PiP Level2 investigative accreditation; Qualified as an International Authorised Firearms Officer.

01/2003 to 01/2004
Arabic/English Translator & Interpreter Ministry of Defence Basra, Iraq

Provided translating and interpreting services to coalition forces deployed in Iraq on Op. TELIC.

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Summary
Detail-oriented fulfillment associate efficient with computers and application technology. Flexible schedule and available for all shifts.
Skills
  • Safety-oriented
  • Results-oriented
  • Customer-service focused
  • Packing and scanning orders
  • Customer-service focused
  • Strong organizational skills
Experience
Bus Boy 02/2006 to 08/2006
Brookdale Patriot San Antonio, Tx
Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
Regularly checked on guests to ensure satisfaction with each food course and beverages.
Consistently adhered to quality expectations and standards.
Inquired about guest satisfaction, anticipated additional needs and happily fulfilled requests.
Continually kept carpets and floor clear of debris.
Transported all dirty tableware from dining room to dishwashing area for proper cleaning.

Game Attendant 05/2000 to 08/2002
Fiesta Texas San Antonio, TX
Performed cleaning duties to ensure customers had a pleasant and safe experience at theme park.
Cleaning duties included raking leaves, picking up trash and debris, and disposing of hazardous materials safely.
Educated customers on various theme park games encouraging them to play and providing a fun and engaging experience
Took payment and gave appropriate change
Supervised various theme park games 
Education and Training
High School Diploma 1997 John Jay High School San Antonio, Tx
This resume is created in 7 minutes.
Professional Summary

Graduate Political Science major at the University of Illinois at Chicago working directly toward a MA in American Government and Public Administration. Seeking a competitive and career oriented environment with opportunities for growth and leadership. Goal oriented and strong work ethic to go above and beyond; organized, productive, great communication, public speaker, and professional.

Skills
  • MS Windows proficient
  • Detail Oriented
  • Strong Work Ethic
  • Punctual
  • Professional
  • Strong verbal communication
  • Process implementation
  • Data analysis
  • Conflict resolution
  • Public speaking
  • Methodology implementation
  • Data entry
  • Team leadership
  • Report writing
Work History
Graduate Teaching Assistant, 08/2018 to Current
Universty Of Illinois At ChicagoChicago, IL
  • Conducted research in political behavior with a team of 5 graduates and faculty.
  • Oversaw classes of up to 25 students in Political Science.
  • Maintained atmosphere of academic learning and advancement to facilitate learning and development of critical thinking skills.
  • Assisted faculty with clerical tasks such as copying papers, collecting assignments and preparing materials for upcoming classes.
  • Performed data analysis and provided recommendations to reform crime policy.
Master Cleaner, 01/2018 to 05/2018
Fresenius Medical Care Holdings Inc.Macomb, IL
  • Assisted in maintaining preparation and service areas in a sanitary condition
  • Cleaned and sterilized equipment and facilities
  • Adhered to company safety standards
  • Maintained compliance with company standards to perform all maintenance activities.
Student Leader, 01/2015 to 05/2018
Western Illinois UniversityMacomb, IL
  • Talked with new students and answered  questions.
  • Communicated with staff and coworkers frequently about special needs and requests. 
  • Performed leadership duties for group projects.
  • Collected and entered data records into SPSS software.
  • Received and accurately handled money in payment for student meal plans.
  • Managed events and projects for House Arrest 2 Championship Dance Team Inc.
Cashier, Sales Associate, Garden Associate, 06/2014 to 08/2015
Walmart SupercenterBloomingdale, IL
  • Provide sales assistance to customers.
  • Checkout customers in a timely manner.
  • Take care of all plants during the summer months.
  • Worked directly with [departments, clients, and managementto achieve sales.
Interests
Phi Alpha Delta pre-law Fraternity Int. (Current) *Model Illinois Government *House Arrest 2 Championship Dance Team Inc. (2015-present, President) *Western Illinois Mock Trial (Aug. 2016-present) *National Association of Colored Women\'s Club (2017-present)
Education
Bachelor of Arts: Political Science Pre-Law Option Law And Society, 2018
Western Illinois University - Macomb, IL

Political Science Pre-Law option Law and Society

  • Specialized in Public Administration
Accomplishments
Achievements
  • Five consecutive Deans List Awards
  • Philanthropy Club Scholarship Recipient
This resume is created in 7 minutes.
Career Overview

Technical Support Specialist skilled at resolving complex customer service issues in a timely manner. Enjoys troubleshooting to find solutions to technical issues, with a desire to move into a more advanced technical support role and to expand expertise in the deskside support and security fields.

Skills
  • Mac OSX 10.10-10.11, macOS 10.12-10.13, iOS 9-12
  • Microsoft Windows XP-10
  • Self-taught and proficient in Microsoft Office
  • Adaptive problem solving
  • Research skills to provide solutions to resolve unusual problems
  • Self-starter in learning new skills
  • Extensive troubleshooting knowledge and expertise
  • Provide detailed information in ticketing system to log call details and steps taken to resolve the issue
  • Provide verbal directions and troubleshooting steps over the phone to end-users at multiple skill levels
  • Customer service
  • Open to instruction and constructive feedback
Work Experience
Body Contour Ventures, LLC Farmington Hills, MI IT Technical Support/Helpdesk 10/2018 to 01/2019

Account Security Management

  • Add/remove/change user accounts
  • Reset user and company email passwords
  • Ensure passwords follow security protocols in complexity

Data Security Management

  • Ensure client data storage and usage were HIPPA-compliant
  • Restrict access to sensitive data only to users with a company domain

IT Responsibilities

  • Provide technical support for corporate office and company locations nation-wide using ticketing system - FreshDesk
  • Troubleshoot computer hardware and software technical issues
  • Troubleshoot wireless printer connection and performance issues
  • Troubleshoot network and VOIP service/connection issues
  • Provide support for VOIP services for entire company
  • Consult with third-party vendor technical support and effectively relay troubleshooting steps to users with little experience with systems to effectively resolve the issue
  • Remote support
  • Erase and format of company desktops and laptops
  • Configure new computers and tablet builds for company use following HIPPA protocol
IBEX Global Spring Hill, TN Inbound Technical Support 12/2015 to 09/2018

Customer Service Representative:

  • Discuss billing and service issues and complaints, explained billing operations in a simple manner
  • Resolve billing issues
  • Adjust multiple services for customers at their request
  • Order and cancel services for customers.
  • Log call details and steps taken to resolve issues.

Technical Support Tier 1 and Tier 2 Responsibilites :

  • Inbound phone technical support for computers and mobile devices and their respective software.
  • Provide detailed information in ticketing system to log call details and steps taken to resolve the issue.
  • Worked with software and hardware engineering in performing advanced troubleshooting steps
  • Account management/account security
  • Extensive experience in two-factor authentication
Taco Bell Spring Hill, TN Team Member Trainer 04/2011 to 11/2015
GameStop Spring Hill, TN Game Advisor 06/2010 to 02/2013
Club Demonstration Services Brentwood, TN Product Demonstrator 04/2007 to 09/2010
Accomplishments
  • Graduated from T1 mobile technical support to T1 CPU technical support in three months.
  • Graduated from T1 CPU technical support to T2 mobile technical support in 6 months, being within the top quartile in performance for the T1 CPU technical support.
  • Graduated from T2 mobile technical support to T2 CPU technical support in 12 months, being withing the top quartile in performance for T2 mobile technical support.
  • Process improvement – shipment tracking, asset management
  • Identified risks, brought to attention of supervisor
  • Risk identification
    - Computers out of date – updated software and security definitions, scheduled automatic updates
    - Disabled Bluetooth on computers
    - Installed anti-spyware software on all corporate computers
    - Designed plan to implement security training modules that is self-designed
    - Remediated missing internet security protocols
Education and Training
Tier 2 Techncial Support Training 2017 IBEX Global, Spring Hill, TN
Tier 1 Technical Support Training 2016 IBEX Global, Spring Hill, TN
Call Center Training 2016 IBEX Global, Spring Hill, TN
Bachelor of Science: History Martin Methodist College, Pulaski, TN
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Professional Summary

25+ years as a Master Model Maker, fabricating a variety of prototypes. Strong mechanical aptitude for building a variety of mechanisms. Work closely with designers and engineers, debugging and problem solving. Proficient at mixing paints to match designers' ideas, and prep, mask, paint, polish. Understand and meet costing and timelines of projects. Build working models from start to finish.

Skills
  • Expert at creating mechanisms
  • CNC machine operation
  • Good mechanical aptitude
  • Independently set up and operate machinery
  • Mixing and blending paints
  • Innovative troubleshooting 
  • Blueprint interpretation and implementation
  • Exceptional organizational skills
  • Self starter
  • Good team player
  • Extremely reliable
  • Motivated, fast learner
Work History
Master Modelmaker, 09/1992 to 03/2018
Mattel Toys El Segundo , CA
- Built prototype toys working from a blueprint, a rough drawing, or even just a conversation
- Created a variety of mechanisms for boys and girls toys.
-  Worked with toy designers to produce toys.. from inception to perfection
- Can set up and operate the following machines:
Mills
Lathes
CNC Lathes
Panographs
Mold Injection Machines
Drill Presses
Saws, etc.


Mixed a large variety of very specific colors,  masked and completed all paint jobs. 
Class A Machinest, Lathes, Tool & Die, 01/1985 to 02/1992
McDonnell Douglass Torrance , CA
- Independently set up and operated jobs for military and commercial aircraft, working off of blueprints.
- Machined parts at  +/- .0005 tolerance.
- Operated an overhead crane to load parts.
Class A Machinist, 05/1979 to 08/1985
M.D.T. Corporation Gardena , CA
- Machined pieces for medical sterilizers.
- Operated mills, drills, lathes to create the product.
- Occasionally helped with assembly.
Education
High School Diploma: 1979
West High School - Torrance , CA
Accomplishments
Was presented with three Maddy Awards for Excellence for my design and production work on the Hot Wheels line.
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Summary

Energetic divemaster with over 10 years of underwater experience. Including Snuba instructing and extensive international dive trips. Passionate and professional with a positive attitude and willingness to go the extra mile. 

Highlights
  • Highly responsible and reliable
  • Self driven
  • Upbeat, outgoing and positive
  • Works well under pressure
  • Extensive knowledge of health and wellness
  • Strictly adheres to Safety protocols
Experience
Scuba Girls Maui | Kihei, HI Owner/ Dive Master 07/2018 - Current
  • Sourced and developed sales leads to increase client base.
  • Promoted dynamic, positive and memorable guest experiences.
  • Stayed up to date on latest information and trends in Maui to maximize knowledge and sales potential.
Shoreline Snuba | Kaanapali , HI Snuba Instructor 07/2018 - Current
  • Exercised strong leadership skills and practiced self-discipline in and out of the water.
  • Reacted to complex  situations quickly and effectively.
  • Showed people the proper methods for scuba diving so that they could avoid injuries.
Dog & Duck | Kihei, HI Bartender 04/2017 - Current
  • Prepared mixed drinks; poured wine, beer and nonalcoholic beverages.
  • Maintained full knowledge of all menu items, contents and preparation methods.
  • Upheld a high standard of cleanliness in all work areas.
  • Performed closing duties including cleaning, sanitizing and replenishing.
Conversations With Foreigners | Phnom Penh, Cambodia English Teacher 11/2016 - 02/2017
  • Created daily lesson plans for multi-level adult ESL classes.
  • Taught lessons encompassing a range of skill-building activities for speaking, writing, reading and listening.
  • Attended professional development workshops focused on learning goals and classroom management.
Backpacking Across The World 09/2016 - 04/2017
  • Spent 8 months traveling around the world by myself.
  • Indonesia, Thailand, Laos, Myanmar, Vietnam, Cambodia, UAE, Jordan, Israel, Egypt, England, Scotland, and Ireland 
  • Planned and executed everything alone.
  • Learned a lot about many different cultures and gained knowledge that I would be unable to get anywhere else.
Freds Mexican Cafe | Kihei, HI Waitress 08/2015 - 09/2016
  • Started as a hostess and quickly moved my way up through busser and food runner to become a waitress
  • Regularly checked on guests to ensure satisfaction with each food course and beverages.
  • Managed closing duties, including restocking items and reconciliation of the cash drawer.
5 Palms Restaurant | Kihei, Hi Bartender 09/2015 - 11/2015
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
  • Made all mixes, juices and garnishes for the whole day
  • Opened the restaurant and set up the bar every morning 
The Clubhouse Bar and Grill | Everett, WA Bartender 02/2014 - 09/2015
  • Consistently delivered exceptional customer service by quickly and efficiently clearing restaurant tables.
  • Greeted guests in a pleasant and courteous manner.
  • Diligently cleaned, sanitized and organized food speed racks, food bins, dry storage racks and chemical storage room.
Cowgirls Inc. | Kihei, WA Bartender/waitress 11/2012 - 05/2015
  • Strictly abided by all state liquor regulations, particularly in regard to intoxicated persons and minors.
  • Effectively handled customer complaints and special requests.
  • Consistently kept bar and work areas clean and sanitary in compliance with bar standards and local, state, and federal laws.
  • Provided onsite training.
  • Assessed guest demeanor and identified when to call behavior to attention of security.
Lucky Strike | Bellevue, WA Waitress 07/2014 - 01/2018
  • Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
  • Appropriately suggested additional items to customers to increase restaurant sales.
  • Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Stocked and maintained silverware, linen and condiments. 
Beehive Espresso | Kenmore, WA Lead Barista 04/2009 - 03/2013
  • Greeted all customers, recorded correct orders and performed cashiering duties.
  • Educated customers about the differences in coffee beans
  • Prepared and served delicious espresso and coffee drinks according to memorized recipes.
  • Promoted positive customer and associate relations through courtesy, service and professional appearance. 
Turner's Dining And Spirits | Everett, WA Bartender/ waitress 11/2009 - 04/2011
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Assisted guests with making menu choices in an informative and helpful fashion.
  • Promptly served all food courses and alcoholic beverages to guests.
  • Memorized a variety of alcoholic drinks Stocked and maintained silverware, linen and condiments 
Certifications
  • Open Water scuba certification
  • Advanced Open Water scuba certification
  • Emergency First Response certification 
  • Rescue Diver certification
  • Dive Master certification
  • TEFL certification
  • Food handlers permit and liquor license
This resume is created in 7 minutes.
Professional Summary
Focused Stocker considered a team player and reliable employee. Customer service-oriented and committed to quality assurance.
Skills
  • Stock of products
  • Detail orientated 
  • Motivated team player
  • Safety processes and procedures
  • Customer service-oriented
  • Responsible 
Work History
Fry Master , 08/2013 to Current
Arby's Yuma, AZ
  • Stock the restaurant's fry freezer daily
  • Revise parking lot before leaving for any trash 
  • Stock napkins and sauce containers daily 
  • Check lobby and wipe tables down 
  • Take out the trash 
Education
High School Diploma: 1991
Kofa High School KHS - Yuma, AZ
Certifications
Arizona Food Handle's Card 
Expires : October 2108 
This resume is created in 7 minutes.
Summary
Energetic sales associate,  skilled at focusing on elevating the customer experience. Committed to working diligently as a member of a fast growing business.
Skills
  • Excellent analytical skills
  • Cooperative team member
  • Outstanding interpersonal skills
  • Extremely organized
  • Creative Problem Solver
  • Microsoft Office, Excel, PowerPoint proficiency
  • Strong verbal communication
  • Quick learner
  • Issue resolution
  • Attention to detail
Experience
Hamden Sport December 2015 to Current Saler Floor Associate
Hamden, CT
Worked as part of a dynamic team to achieve marketing and sales quotas.  Conducted analysis to address which athletic sportswear companies provided the greatest sales margins.
Southern Connecticut Hockey League – Hamden, CT June 2013 to Current Game Statistician
Hamden, CT
  • Documented game statistics for 30+ teams
  • Monitored game activity and player behavior
  • Resolved disciplinary issues
Hamden Sports Center December 2016 to Current Sales Associate
Hamden, CT
  • Work as a part of a dynamic team to achieve marketing and sales quotas. Conducted analysis to address which athletic sportswear companies provided the greatest sales margins.
  • Use expert fitting techniques to elevate customer experience while in the store
Springfield College September 2017 to Current Partners Program
Springfield, MA
  • Serve as tutor and mentor to inner city elementary students; provide guidance and serve as role model
  • Introduce students to the college campus by providing activities and dinner
Education
Springfield College 2020 BBA: Business Management Springfield, MA
GPA : 3.88

Affiliations
  • Volunteer- Western Massachusetts Knights Sled Hockey Team
Attend weekly practice and help push players who need help
Help facilitate practice drills to teach players how to work effectively as a team and obtain a goal
  • 2017 CHD Rick Moriarity Volunteer of the Year Award
  • Springfield College Golf Team (NCAA D3)
  • Springfield College Ice Hockey Team (Club)
  • Participated in the 2016 and 2017 Grin Spoon Entrepreneurship Conference
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Skills

Asset Management, Client-Server, Linux, Loss Prevention, Networked Printers, Jail Management System, MS Outlook, Ticketing System, DameWare Support

Experience
01/2015 to Current
Application Support Technician Davidson County Sheriff's Office Nashville, TN
  • Provide telephone, in-person and remote support to end-users; Guide users over the phone and via remote desktop software to diagnose and solve problems; Troubleshoot desktop hardware and software related problems, over the phone and in person; Perform user account administration (such as resetting passwords, creating application-level logins, activating employee security badges, etc.).; Load appropriate software packages such as operating systems, networking components and office applications; Install all peripheral components such as printers, scanners and phones; Install and configure new hardware, maintain existing hardware, replace PC components and perform minor repairs; Asset management - responsible for tracking desktop hardware and software inventory in real-time; Activate network jacks and troubleshoots connections to the switch; Coordinate activities with server administrators, network services and other information systems groups; Provide updates, status and completion information to managers, users, and partner agencies via phone, e-mail or in-person communication; Travel between sites to perform assigned duties.
01/2013 to 01/2015
Correctional Officer Davidson County Sheriff's Office Nashville, TN
  • Assisted with securing and overseeing care and well-being of inmates; Monitored inmate movement within a facility; Conducted searches of cells, inmates and visitors; Prepared reports; Submitted appropriate incident and disciplinary write-ups; Supervised inmate work assignments; Provided inmate security at hospitals, courts, and other assigned destinations; Assisted with inmate processing as needed; Transported inmates to various locations.
01/2010 to 01/2012
Senior Game Advisor Game Stop Nashville, TN
  • Assisted the store management team in supervising all store activities; Assisted with store merchandising, inventory control, loss prevention, restocking, store cleaning and maintenance.
01/2009 to 01/2013
Digital Product Specialist Best Buy, Inc Nashville, TN
  • Built profitable customer relationships to solve customers end to end needs using full range of products, services, solutions, and channels; Partnered with others in the zone and across the store to individually provide customer solutions.
Education and Training
AAS: Network Systems Administration ITT Technical Institute Nashville, TN Network Systems Administration