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Professional Summary

Personable Communications Specialist employing exceptional relationship building abilities to cultivate positive rapport among clients, staff and management. Highly-developed communicator with outstanding capabilities in complex problem-solving and conflict resolution.

  • Administrative Support
  • Data Entry
  • Travel Arrangements
  • Office Management
  • Customer Service
  • Administrative Functions
  • Customer Billing
California State University San Bernardino San Bernardino, CA 2013 Bachelor of Arts: Mass Communication/Public Relations
Work History
Tesla Inc. - Service Adviser
Cathedral City, CA 04/2018 - Current
  • Ensured superior customer experience by actively listening to customer's concerns, clarifying description of problems, conducting inspections, taking test drives, checking vehicle maintenance records, and examining service schedules
  • Managed approximately 40+ incoming calls, emails per day from customers
  • Provide Support to Technicians / Car Washers by checking tire tread, tire pressure, and washing cars
  • Writing over 22 tickets per day with above 90% Customer Service Satisfaction score
In Home Services - Home Caregiver
Banning, California 12/2009 - Current
  • Maintain clean, safe and well-organized patient environment
  • Work to improve and enhance patient lives through effective and compassionate care by transporting client to doctors appointments, administer over 6 types of medications instructed by physician and other related duties
Morongo Casino Resort and Spa - Reservations Agent (Call Center)
Cabazon, CA 05/2017 - 04/2018
  • Answer 80+ telephone calls daily and reaching 100% every time in quality service index
  • Patiently controlled conversations/situations when guest is difficult to understand
  • Assist customers with planning and booking reservations
  • Help plan travel itineraries by suggesting local tourist attractions and places of interest
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Highly motivated journalist who is an accomplished public speaker with extraordinary verbal and written communication skills. Desires a challenging position in media relations.
06/2016 to Current
Multimedia Journalist WKMG-TV Orlando,, FL Responsible for researching and developing stories for broadcast. Deliver live reports during evening newscasts. Write web articles for station website. Share content to social media pages. Strives to maintain and create relationships with contacts in law enforcement, government and legal community.
06/2013 to 05/2016
Multimedia Journalist WJW-TV Cleveland, OH Shot, wrote and edited packages for daily broadcast. Presented stories live both in field and in studio. Responsible for coming up with original and interesting ideas. Often selected to cover special assignments.
05/2011 to 05/2013
Multimedia Journalist WCIA-TV Champaign, IL Acted as a political correspondent for all Nexstar television stations in the Midwest. Tasked with enterprising original and interesting stories for broadcast. Routinely interviewed well-known politicians on both the state and federal level.
06/2010 to 05/2011
Reporter and Anchor WHIZ-TV Zanesville, OH Anchored and produced weekend newscasts and also filled-in as main anchor during the week. Quickly promoted to lead reporter, often covering breaking news. Voiced radio updates for AM1240 and Z92. Won an Ohio Associated Press Award for Best Investigative Reporting.
Bachelor of Arts: Broadcast Journalism Columbia College Chicago, IL
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Professional Summary
Dedicated HR Professional with three years experience supporting Human Resources programs and functions. Highly efficient and well established in administrative environments that are fast-paced and challenging. Currently studying to take the PHR certification.
  • Studying for the PHR Certification 
  • Human Resources Audits
  • New Employee Orientations
  • Onboarding
  • Travel Management
  • Scheduling
  • Organized
  • Multi-tasker
  • Communication
  • Change Management
  • HR Policies and Procedures Expertise
  • People-Oriented
Work History
HR Assistant 09/2014 to Current
Ross Stores, Corporate Buying Office Los Angeles, CA
  • Conducts background checks on candidates by obtaining information from previous employers and references.
  • Supports human resources staff with new hire orientations and monthly departmental meetings.
  • Coordinates complex travel schedules, accommodations and trip logistics for candidates and executives.
  • Implements a tracking database for employee professional development and training. 
  • Reviews human resource paperwork for accuracy and completeness by verifying, collecting and correcting additional data.
  • Assists management staff in annual year-end processes and data audits.
  • Manages quarterly meetings and events.
  • Disseminates new HR policies and procedures to different departments.
  • Updates employee database.
  • Files appraisals, termination and turn down employee files.
  • Handles confidential material securely.

Promotions and Events Manager 12/2013 to 09/2014
Howl at the Moon Los Angeles, CA
  • Managed all promotions and events for Howl at the Moon, a live entertainment establishment.
  • Managed all social media marketing.
  • Wrote blog articles.
  • Maintained master database in Excel.
  • Administrative duties included answered phones, scheduled meetings, took minutes, and acted as a liaison between clients and the corporate office.  

Administrative Assistant 04/2013 to 12/2013
Volt Los Angeles, CA
  • Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
  • Created detailed expense reports and requests for capital expenditures.
  • Coordinated domestic and international travel arrangements, including booking airfare, hotel and transportation.
  • Managed office supplies, vendors, organization and upkeep.
  • Directed guests and routed deliveries and courier services.
  • Answered and managed incoming and outgoing calls while recording accurate messages.
  • Opened and properly distributed incoming mail.
  • Greeted numerous visitors, including VIPs, vendors and interview candidates.
  • Organized all new hire, security and temporary paperwork.

Advertising and Events Manager 01/2009 to 07/2012
Webcom Communications Denver, CO
  • Drafted advertising contracts
  • Managed sales database for four publications which included LED Journal, Electronics Protection, ZigBee Resource Guide, and Antenna Systems and Technology.
  • Supervised marketing discourse, event planning through email, social media, and blogging for annual conference, Mobile Antenna Systems and Technology.
  • Worked registration desk at conference to ensure smooth operation. 
  • Consulted with clients after sales and contract signings to resolve problems and provide ongoing support.
  • Managed a portfolio of 5 magazines and websites totaling $250,000 in sales.
  • Exceeded team sales goals and generated revenue. 

Advertising Account Executive 12/2007 to 01/2009
Denver Newspaper Agency Denver, CO
  • Collaborated with account executives to penetrate new advertising accounts, identify potential customers and coordinate product demonstrations.
  • Managed the highest volume account in assigned territory.
  • Identified and qualified customer needs, developed sales and advertising strategies and negotiated and closes profitable projects. 

Community Journalist 01/2007 to 12/2007 Denver, CO
  • Wrote, edited and produced stories for for the internet and newspaper platforms. 
  • Evaluated and followed up on news leads and news tips to develop story ideas.
  • Worked the community beat, and covered local politics and activities. 
  • Shot video and still photos to accompany news stories.

Bachelor of Arts: Journalism University of Wyoming - Laramie, WY
High School Diploma: Central High School - Cheyenne, WY
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About Brandon

I'm an award-winning multimedia journalist, copywriter/copyeditor with a master's degree in multimedia journalism. I've had more than 2,500 articles published by the Richmond Times-Dispatch, Reuters, the Associated Press, the Chicago Tribune, Poynter and many other trusted news organizations. I'm  an adjunct journalism professor for Virginia Commonwealth University and Randolph-Macon College, where more than 90 percent of student evaluations have ranked my "very good" or "outstanding."

Journalism Awards and Distinctions

• Co-recipient of the 2012 Mark of Excellence from the Society of Professional Journalists: (1st place in the nation for in-depth/investigative reporting) 

• Winner of several Virginia Press Association statewide journalism awards, from 2006 to 2017, including awards for investigative reporting, general news writing, government reporting, crime coverage and data journalism.

Professional Experience
Independent Journalist, Self-employed, April 2017-Current Virginia/U.S.

A freelance journalist for national and local news organizations with vast experience covering breaking news, courts and lifestyle stories.

  • Among my reporting as a freelance journalist, I wrote multiple articles about the deadly protests in Charlottesville in 2017, which I witnessed while reporting for Reuters. I've also written health-related and lifestyle articles that have helped me further advance my reporting skills and broaden my knowledge base.
  • In addition to journalism, I'm a copyeditor and content writer. VCU Health, Dominion Energy, the PGA Tour and multiple financial institutions were among my clients in 2018 and 2019.

Staff Reporter, Richmond Times-Dispatch, January 2013-April 2017 Richmond, VA

Reporter on the Richmond Times-Dispatch's breaking news team, covering everything from tornadoes, homicides and national news, to investigative stories, features and criminal court cases, typically under tight deadlines.

  • As a member of the breaking news team, I often wrote multiple articles daily about the biggest news of the day, including natural disasters, murders and tragedies. Among several hundred other stories, I led the coverage of the immediate aftermath of a deadly hurricane in Waverly, Va., as well as a hot air balloon crash in Caroline County that left three people dead.

A former local government and education reporter, cultivating sources, digging into the impact of public policies and breaking stories about government corruption.

  • As a beat reporter covering Hanover County, I dug into the complicated and nuanced implications of the county's unusual proffers policy, and reported on a class schedule change in the school system that had far-reaching consequences. I also uncovered a history of corruption by a county supervisor, leading to his resignation.

Staff Reporter, The Daily Progress, July 2008-May 2011 Charlottesville, VA

Local government and education beat reporter, routinely writing front-page stories, building sources and conducting thousands of interviews.

  • Among my coverage, I broke a story about the lobbying branch of the Catholic Church secretly fighting for legislation that would limit child molestation victims' ability to file lawsuits against sex offenders. It became a national news story, and the lobbying efforts failed.
  • My reporting on a principal who aggressively censored a high school newspaper was recognized by the Thomas Jefferson Center for the Protection of Free Expression for calling out efforts to restrict free expression.
  • I led the coverage of Albemarle County employees who were short-changed despite being offered compensation in exchange for retiring early. My coverage helped lead to an official's resignation and a successful class-action lawsuit by the employees.

Staff Reporter, Caroline Progress and Westmoreland News, May 2005-January 2007 Central Virginia

Covering hard news, features and crime, in addition to weekly copyediting. 

  • I reported on a wide range of court cases and wrote an investigative news series about a troubling trend in the court system in which non-violent offenders were sometimes earning long prison sentences while child rapists were getting light sentences.

University Teaching Experience
  • Editor and professor for Virginia Commonwealth University's Capital News Service: As one of three editors/professors for the VCU Capital News Service in spring 2019, I've guided VCU's top student-journalists as they've written more than 270 articles on state government distributed throughout Virginia and published by news organizations that include The Washington Post, the Associated Press, USA Today and the Miami Herald. I've challenged student-journalists immensely as part of the university journalism capstone course. By wide accounts, our team of more than two dozen student-journalists were among the most influential leaders in state government news coverage this year, earning the Richmond First Club's 2019 Good Government Award, in recognition of CNS's in-depth policy reporting and breaking news coverage of scandals by three of Virginia's top government leaders this year.
  • VCU adjunct journalism professor: I've taught six 200- and 300-level journalism classes (August 2017 - present), teaching both the foundations of journalism reporting, writing and interviewing, as well as the intricate journalism practices of top-notch professionals. The lectures are based on real-world experience and input from some of the best journalists in the state, who have served as guest lecturers. Students get practical, real-world experience, practicing in-depth writing, interviewing, critical thinking, feature writing, breaking news reporting and multimedia reporting. They're challenged continuously and given thorough and frank feedback; many of my former students continue to call and text me regularly seeking journalism guidance, which I always help with. The courses have been intense, challenging and remarkably successful; in student course evaluations, 93 percent of students have rated me "very good" or "outstanding" -- the vast majority "outstanding."
  • Randolph-Macon College adjunct professor: I'm teaching an upper-level course (spring 2019) that I created for Randolph-Macon College in Ashland, Virginia called "The Art of the Interview," in which journalism students and other students enhance their interviewing skills. They're analyzing the techniques and strategies deployed by top-notch interviewers, from journalists to prosecutors, detectives and business employers. My contacts in the community have helped me secure top-of-the-line guest speakers, and the course has been extremely well-received, giving students hands-on experience that will give them a major edge in their professions.
  • Teaching Assistant & Assistant Bureau Chief for the Capital News Service at VCU in 2012. Provided story ideas to reporters, assisted with classroom instructions, edited articles and provided critiques.
  • Journalism Guest Lecturer at VCU on several occasions from 2013 to 2017, including for journalism professors June Nicholson, Vivian Medina-Messner, Jeff South, Sean Collins-Smith, and history professor Emilie Raymond. I also have served each of the past four years as a member of a panel of journalism professionals who review senior student-journalists' work at VCU, and for two years, I served as a judge for the Florida Press Association.
Master of Science Multimedia Journalism, , , Virginia Commonwealth University, , Richmond VA 2012
Bachelor of Science Broadcast Journalism, , , Virginia Commonwealth University, , Richmond VA 2008