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Career Overview
Enthusiastic customer service professional who has worked in the industry for five years. Has worked in many facets of the industry including editing, social media, leadership and telecommunications.
Core Strengths
  • Strong organizational skills
  • Active listening skills
  • Sharp problem solver
  • Courteous demeanor
  • Energetic work attitude
  • Telephone inquiries specialist
  • Customer service expert
  • Telecommunication skills
Work Experience
Account Representative Jan 2016 to Current
Signet Jewelers Akron, OH
  • Worked as one of the top 20 account representatives in the recovery department for over a year.
  • Went through accounts that were past due and contacted them manually or automatically in hopes of processing a payment.
  • Worked in a self-sufficient way and escalated help when needed.
Social Media Director Jan 2015 to Dec 2015
Kent State Univsersity Kent, OH
  • Maintained the social media accounts for KentWired,  Kent State University's student media website.
  • Increased viewership through scheduled posts throughout the day and encouraging interaction with student readers.
  • Planned social media campaigns such as contests and giveaways in order to bring more traffic to accounts and website.
Editorial Intern Jan 2015 to Jun 2015
Ohio Magazine Cleveland, OH
  • Pitched and wrote articles for one of Ohio's most prominent magazines that were published in the monthly issues.
  • Performed clerical and administrative duties such as calling sources in the magazine articles for fact-checking purposes.
  • Ensured assignments for the day were completed in a timely manner. 
Senior News Editor Sep 2014 to Dec 2015
Kent State University Kent, OH
  • Collaborated with a group of student editors weekly to create and design Kent State University's student-run newspaper The Kent Stater.
  • Managed a team of 5-7 reporters and ensured their stories were edited and prepared to publish.
Communications and Marketing intern Jul 2017 to Current
National Church Residences Columbus, OH
  • I am one of three writers for the National Church Residences newsletter and blog.
  • I create stories and posts weekly that are both entertaining and informative.
  • I maintain the social media accounts for the company, including Facebook and Twitter I spearhead events surrounding the area as a way to tell stories about the senior and affordable living communities.
Educational Background
Bachelor of Science, Journalism 2015 Kent State University Kent, OH, United States
  • Coursework in Business, social media, video editing, photoshop, Marketing and Communications
  • Awarded the Omnova Solutions Scholarship during four years of undergraduate education.
This resume is created in 7 minutes.
Professional Summary
A highly organized, active listening and willing to learn and grow CPHR Candidate with 3 years supporting experience in administrative education and services industries. Dedicated and skilled in providing quality customer service through understanding customer needs and effective communication.
MicroMaster: Supply Chain Management Massachusetts Institute of Technology - Cambridge, MA 2018

Learnt Thus far

  • Data management (cleaning and handling data)
  • Analytical methods for optimization using programming languages like SAS 
  • How to apply probability models
  • Running computer simulations of real-world problems using the Monte Carlo method in tools like AnyLogic
BComm: Human Resource Management, CUM LAUD | GPA: 3.8/4.3 Saint Mary's University (Halifax) - Halifax, NS, Canada 2017
  • Nova Scotia Labour Standard Code
  • CPHR National Knowledge Exam
  • HR Professional Practice
  • Total Reward & Performance Management 
  • Employee Engagement 
  • Health, Wellness and Safe Workplace
  • Labour and Employee Relation
  • Human Resources Metrics, Reporting, and Financial Management
Skills & Tools
  • Fluent in Mandarin, Cantonese & English
  • Analytical Problem Solving
  • Customer Service Skill
  • Data Entry
  • SAS Programming
  • AnyLogic
  • LightRoom
  • MS Office Suite: Excel, Word, PPT
  • Six Sigma and Lean: Quantitative Tools for Quality and Productivity (Yellow Belt)| Technical University of Munich(in progress), 2017
  • Deans' List | Saint Mary's University, 2016
  • Beta Gamma Sigma Lifetime Membership | Saint Mary's University Chapter 2016
  • Students Acting for Global Awareness Volunteer Recognition Award | International Centre, Saint Mary's University, 2016
Data Entry Sobey School of Business at Saint Mary's University - Halifax, NS 11/2017 - Current
  • Entered over 1100 handwritten surveys in less than half of the expected time needed to complete with accuracy.
  • Significantly improve my MicroExcel skills to reduce the time needed to perform tasks by research and experimentation.
Customer Service Representative Suzuki Sushi Restaurant/ Jixiang All You Can Eat Sushi - Halifax, NS 08/2015 - Current
  • Achieved high productivity of serving 70 customers on average per day in a fast-paced environment.
  • Handled customers complain effectively to keep customer loyalty and retention.
  • Specialized in Multi-task by handling cash and machine transaction, pick-up phone call to ensure their reservation, pick up requirements etc.. 
  • Implemented a training plan for new employees by instructing daily financial management procedures, safety policy, serving standard.
Administrative Assistant Canada Promising International Education Group Ltd. (PIEG) - Halifax, NS 07/2017 - 09/2017
  • Supported manager with multiple administrative tasks, by communicating effectively and getting things done quickly.
  • Researched clients' demands, by comparing the available options to ensure their feasibility.
  • Consulted clients on top 3 solutions, by laying out the pros and cons of each solution to ensure a clear communication.
  • Implemented the final solution and followed up with clients to ensure clients' satisfaction.
Student Math Tutor Sobey School of Business at Saint Mary's University - Halifax, NS 09/2015 - 04/2017
  • Engaged university students at all levels to meet their academic assignments needs, by providing individualized services based on available service options.
  • Simplified the complex process to motivate students to get back their confidence, by identifying struggling students' emotional signals and coaching with various techniques.
  • Obtained over 2600 students to visit the math center per semester by collaborated with fellow tutors.
Bookkeeper & Executive Assistant Huazhan Construction Material Ltd. - Zhanjiang, Guandong Province, China 05/2016 - 07/2016
  • Entered data, tracked and maintained expenditure records through developing MS Excel spreadsheets for the balance sheets, account payable, and other financial reports.
  • Supported daily administrative duties in copying, scanning, printing, and monitoring supplies to ensure company operates smoothly and effectively.
​Secretary Student Acting for Global Awarenes(SAGA) - Halifax, NS 09/2016 - 04/2017
  • Work cohesively with a diverse group of approximately 20 SAGA members in promoting and raising awareness of diversity on and off-campus.
  • Assisted and hosted International Night featuring over 15 diverse performances hosting over 300 students, staffs, and faculty at the largest student-run campus event.
Social Media Coordinator SpeakUp! Society - Halifax, NS 11/2014 - 04/2016
  • Assumed multiple roles included photographer and social media administrator for different events.
  • Reviewed and edited facebook posts to guarantee high content quality.
News Editor - Halifax, NS 05/2015 - 07/2015
  • Researched attractive newsworthy stories and activities among Canada focusing more specifically on the Halifax area, translated the news into Chinese.
  • Organized material, determined area of emphasis, and wrote stories according to prescribed editorial style and format standards.
Freelance Photographer Javian & Marina - Halifax, NS 07/2015 - Current
  • Directed client during their photo shoot by ensuring their comfort and create better images 
  • Planned and prepared for all on-location and studio shoots.
  • Negotiated payments and packages with clients so that they obtained sought after results. 
  • Six Sigma and Lean: Quantitative Tools for Quality and Productivity Yellow Belt| Technical University of Munich(in progress), 2017
  • MicroMaster Supply Chain Management | Massachusetts Institute of Technology(in progress), 2017
  • Leadership Summit Certificate | Saint Mary's University, 2016
  • David Sobey Case Competition Participation Certificate | Sobey School of Business, Saint Mary's University 2015-16
  • The Spark Zone New Product Competition(participation) | The Spark Zone, Saint Mary's University 2016
This resume is created in 7 minutes.
Career Focus

Self-driven, hard-working and creative writer, editor and page designer with 29 years in publishing. Extensive experience in web updating, sharing news and promoting website through social media. Looking for new challenges in communications.

Summary of Skills
  • Award-winning writer, editor and page designer
  • Consistently and efficiently meets daily deadlines, as well as deadlines throughout the day
  • Manages a team of creative individuals, making assignments, editing/rewriting stories and photo captions
  • Updates a daily website, promotes website and newspaper through social media and print
  • Mac and PC proficient
  • Skilled in page layout, photo editing and word-processing programs, and photography


  • Winner of individual writing awards from Tennessee Press Association and Tennessee Associated Press Managing Editors for deadline reporting, feature writing and personal columns.
  • Part of the newspaper's winning team for awards in design, writing and the total newspaper product.
  • Tennessee School Boards Association Award for Excellence in Education Reporting, News Series, 1996
  • Tennessee School Boards Association Award for Excellence in Education Reporting, Editorial, 1996

Professional Experience
February 1990
The Oak Ridger Oak Ridge, TN News editor

Work as news editor, as well as several stints as interim editor. Edit and write local stories, columns, headlines and promote these features in print newspaper and website through the use of social media. Led and assisted news team in meeting company goal for social media promotion. Manage team of reporters and a page designer. Coordinate and make assignments for coverage of local events and issues by reporters and freelancers; design and produce pages; write, edit, publish and update stories and photos on the newspaper's website; select state, national and international stories for publication

September 1986
May 2011
The Oak Ridger Oak Ridge, TN Education reporter, county reporter and general assignment report

Began work as general assignment reporter, promoted to county reporter within a month and later to education reporter. Wrote features, hard-news stories on local people and events, local crime, and the Oak Ridge and Anderson County schools, as well as the University of Tennessee, Roane State Community College and Pellissippi State Community College.

March 1986
June 1986
Tennessee Valley Authority Knoxville, TN TVA communications intern

Three-month internship in the public information office at the TVA offices in downtown Knoxville; wrote copy and recorded a daily news telephone line service for employees; wrote stories for in-house newspaper.

September 1984
September 1986
The Courier News Clinton, TN Lake City reporter

Worked for nearly two years as a stringer/freelance writer for The Clinton Courier News, later renamed The Courier News, covering the Lake City area. Wrote stories on the town council, features, and the two local schools.

University of Tennessee Knoxville, TN, USA Bachelor's degree in communications: Communications with concentration in journalism/news-editorial
Roane State Community College Harriman, TN, USA Associate's degree in liberal arts: Liberal arts
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Professional Summary
Experienced senior correspondent and editor, skilled at telling compelling stories and leading diverse editorial teams. In two decades as an international correspondent and news manager with Reuters and Thomson Reuters, I've covered some of the world's biggest stories and acquired a strong understanding of developing economies and societies. Experienced in ensuring complex issues are made clear, relevant, and stimulating for a range of audiences. 

Proven editorial leader

Broad international experience

Very strong writer and editor

Compelling story-teller

Excellent analytical skills

Extensive media contacts

Portuguese (fluent); Japanese (strong conversational); Spanish (conversational)
Work History
TOP NEWS EDITOR, 01/2015 to Current
Thomson Reuters WASHINGTON, DC
  • Editorial leadership role, with responsibility for launching, managing and editing Reuters' most high-profile stories and planning long-term coverage.
  • Responsible for coordinating U.S. foreign policy coverage with reporters and senior editors in Asia, Europe and the Middle East.
  • Helped lead 10-strong foreign policy team through the expanding Syria crisis, the Iran nuclear deal and Cuban opening.

Thomson Reuters KUALA LUMPUR
  • Managed Reuters Malaysia bureau, with responsibility for all text, pictures and TV coverage.
  • Deputized as bureau chief for the Southeast Asia region, coordinating daily and long-term coverage.
  • Part of team that won Reuters' first Pulitzer Prize for text reporting, for a series of stories on the persecution and exodus of Myanmar's Rohingya minority.
  • Had a roving reporting role in the region, producing insightful coverage of subjects ranging from South China Sea tensions to land grabs in Cambodia to Communist economics in Vietnam.




Thomson Reuters RIO DE JANEIRO
  • Led an eight-strong multimedia team in Rio de Janeiro.
  • Expanded and deepened Reuters' coverage of Brazil with agenda-setting stories on the country's economic rise and environmental problems.
  • Nominated for Overseas Press Club award.

  • Edited general and political news from across the Americas.
  • Reporting assignments in the United States and abroad, including Hurricane Katrina aftermath, State Department and White House cover.

Reuters MANILA
  • Helped lead coverage of the Philippines, its indebted economy and fractious politics.

Reuters TOKYO
  • Edited and filed a broad range of stories from one of Reuters' busiest bureaus.
  • Reported on business, politics, and sport.


FINANCIAL WRITER, 01/1996 to 09/1997

Master of Arts: European Studies, 1996
University of Leeds - Leeds, UK

Bachelor of Arts: Politics, 1993
University of Sheffield - Sheffield, UK
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Bachelor of Science 2017 University of Toronto Toronto, ON, Canada Physics Specialist & Math Minor
Core Strengths
  • Data analysis
  • Complex problem solving
  • Superior research skills 
  • Self-motivated professional
  • Attention to detail
  • Team player
Director of IT department May 2016 to Current
UTCSSA (Chinese Scholars and Students Association) Toronto, ON
  • Designed unique print materials, including posters, magazines, advertisements, brochures and logo designs.
  • Hired and trained new graphic designers.
Intern May 2016 to Aug 2016
Ogilvy & Mather Advertising company Beijing
  • Conducted competitive analysis of business and made recommendations based on the findings.
  • Manipulated data using pivot tables, pivot charts and macros.
  • Created PPT for weekly and monthly reports and presentations.
News editor & Column writer Dec 2015 to Current
Guangzhou Sponia Technology Co. Ltd Guangzhou
  • Search for basketball news that is noteworthy to casual fans and has the potential to spread.
  • In charge of translating and updating basketball news on several social media platform, namely Weibo, Wechat public page etc.
  • Write a basketball column on Zhihu, covering a broad range of topics, specifically sport industry and NBA.
  • Data analysis and error analysis by Python, including data fitting, model evaluation and data visualization.
  • Proficient in Microsoft Word, Powerpoint & Excel
  • Great skills in Adobe Photoshop, Indesign & Premiere, specializing in graphic & poster design and video editing & postproduction.