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Summary

Senior level leader in global direct and reseller sales and sales enablement, national program management, and sales operations with a proven track record for executing sales performance & profit through targeted sales and sales enablement programs strategically aligned with organizational goals and driving an energetic and collaborative team culture.

Work History
Area Sales Manager - Technology and Services 06/2019 to Current
Kyocera Corporation Irvine, CA
  • $5,000,000 sales within 15 key dealerships during tariff and Covid-19 period
Director, Sales And Business Development 11/2017 to 11/2018
Quest International Irvine, CA
  • Strategic planning and sales execution for $25,000,000 Managed IT Services, ITaaS, Managed BCDR Services, Cloud Services, DRaaS, Professional Services, and OEM Services in US and Global Markets
  • Leadership of Managed Services and OEM business unit outside sales executives(5) and inside sales force (10)
  • Manage Datto, ConnectWise, IT By Design, Rapid Fire Tools and other key vendor relationships for strategic growth partnerships
  • Leadership, support and motivation for all areas of the corporate office strategic initiatives, including global sales operations, marketing strategies, sales enablement & on boarding programs, solutions architecture & delivery, and maintaining accountability of all sales business results
National Program Manager - Sales Enablement 04/2016 to 05/2017
Ricoh Corporation Irvine, CA
  • Successful execution of major & strategic account direct and dealer-reseller sales results in North America, Latin America and Canada through the planning, designing, execution, management, and ROI measurement of key segment sales force enablement training programs and selling methodologies including IT services, social media selling, managed print services sales, GPO selling, strategic selling skills, K-12 selling playbooks, selling skills certifications, and on-boarding programs
  • Responsible for driving Ricoh technologies and services into customer-centric solutions including Managed Print Services, Cloud/Mobile Strategy, IT Services, Professional Services, Business Process Optimization and/or Outsourcing, Management Services, Output Rationalization and Workflow Design services
  • Leveraged industry/market benchmarks, internal competency map, and internal skills to manage Major Account Sales Program training current state and future needs
  • Leadership of national field sales coaches and instructional designer collaboration with the major account training segment, including development of programs, train-the-trainer management and certification activities, cross training and succession planning, and cross segment integration of programs for consistency and results
  • Ricoh Way Ambassador. Collaboration and driving of the Ricoh Mission, Vision and Values for internal and external personnel
Sr. Manager - Enterprise Sales Enablement 2009 to 01/2016
Ricoh Corporation Irvine, CA
  • Attained consistent peak revenue results of Ricoh America, Ricoh Canada, and Ricoh Latin America field direct and dealer-reseller sales revenue objectives through strategic and enterprise sales development program execution, KPI management, field sales coaching, IT services, product training, and certifications, vertical market sales playbooks, sales on boarding programs, and business planning
  • Leadership of 9-15 remote Enterprise Sales Consultants across the United States
  • Owner of national top account prospecting strategy selling program for tenured sales professionals
  • Leveraged cross-functional partnerships and external alliances national training, KPI, and revenue results
  • Ricoh Way Ambassador. Collaboration and driving of Ricoh Mission, Vision and Values for internal and external personnel
West Team Sales Leader - Dealer Reseller Channel 2003 to 01/2009
Ricoh Corporation Tustin, CA
  • Region leader of a national business unit including Sales, Marketing and Sale Operations. Team annual revenue of nearly $500M with $65M PTP
  • Deployed “Team Sell-thru” sales model with “Close loop” field sales enablement to national dealer reseller channel of over 100 dealerships
  • Successful leadership of 9-15 region field sales marketing & sales training team with consistent execution, accountability, and strategic planning
  • Creation & owner of successful onboarding, sales training, mentoring, and growth programs for new & tenured Digital Support Representatives
  • Strategic deployment and delivery of national selling promotion initiatives and programs including "Mission Possible" Launches (industry leading new sales methodologies for launching products) and "Monster Mayhem" (industry leading activity to perform competitive sales education)
  • High-impact branding of sales programs & promotions through product launches, and customer-facing presentations
District Consumable Sales Manager, Dealer Sales Manager 1999 to 2003
Ricoh Corporation Tustin, CA
  • Continuously exceeded monthly quotas of $1,500,000 in consumables & printer sales within 65 dealers
  • Responsible for dealer channel marketing, pricing, programs, customer satisfaction, advertising/branding, marketing communications and public relations
Accomplishments

2012 Ricoh Americas Global MDS Foundations Awareness Team Member

2011 Ricoh Americas Global MDS Foundations Awareness Team Member

2009 Chairman's Sales Club Winner

2009 National Sales Achievement Award

2005 American IKON National Sales Team Competition Winner

2005 Prestige Sales Club Winner

2004 Amazing Race National Sales Team Competition Winner

2003 Prestige Sales Club Winner

2000 Master's Club Sales Achievement

Education
Bachelor of Arts: Organizational Leadership Chapman University - Orange, CA
Associate of Arts: Business Cypress College - Cypress, CA
Certifications

CompTIA - CTT+ Certification, CDIA+ Certification, STRATA Sales Certification, and IT for Sales Certification

Other Career Development

ConnectWise University "Managed IT Services SELL Administrator Degree" and "IT Services Sales Manager Degree"

Datto - Advanced BCDR Sales Tactics Programs: "Going Up Market" and "Identifying More Opportunities"

ATD - Association of Talent Development Member

"Telling Ain't Training" effective sales training & enablement workshops

Communispond “Executive Presentation Skills Workshop & “Effective Sales Skills” Workshops

Karrass Negotiating Program I & II

Dale Carnegie Course Graduate

Franklin Covey Courses - Time Quest, FOCUS, What Matters Most

Tom Hopkins International Boot Camp Sales & Leadership Training Program

DISC Training

Situational Leadership

Challenger Sales Training

FOCUS / SPIN Selling Training

5 Levels of Leadership Workshop & 5 Disfunctions of a Team Workshop

Crucial Conversations Workshop

This resume is created in 7 minutes.
Professional Summary
Organized and efficient person focused on putting passengers at ease and creating a positive travel experience. Exceptional problem solving and conflict resolution skills. Personable and offering 5 years experience in the travel industry. Superb work ethic and desire to succeed.
Skills
    • Communication
    • Ability to Work Under Pressure
    • Decision Making
    • Time Management
    • Self-motivation 
    • Conflict Resolution
    • Teamwork
    • Creativity
    • Adaptability 

  • Customer service specialist
  • Fluent in English
  • Calm under pressure
  • Passion for travel
  • Time management
  • Active listening skills
  • Energetic and enthusiastic
Work History
Avis Supervisor | Horley, England, United Kingdom | July 2008 - October 2011

The Supervisor / Rental Sales Agent complete all of the duties of a Rental Sales Agent and as such will complete rental and return transactions. Integral to this role is the sale of programs and services to customers and prospective customers at the counter, following established procedures and sales techniques.

Esential duties and responsibilities:

Completes rental transactions and agreements for customers following established guidelines and procedures. 

Obtains required authorisations, signatures, imprints, addendum, confirmation numbers, and perform Preferred / Fastbreak, VIP, or other special services as assigned. 

Completes qualification procedures prior to renting vehicles. 


Carnival Cruise Lines Casino Dealer | Long Beach, California, United States | February 2012 - October 2014

Maintained up-to-date knowledge of policies and procedures.Cross-trained to provide more flexibility in customer service.Accurately deal games in a proficient and timely manner.Responsible for buy-ins and color-ups for patrons while guaranteeing high level of customer service.

Celebrity Cruises Casino Dealer | Miami, Florida, United States | March 2015 - Current Maintained up-to-date knowledge of policies and procedures.Cross-trained to provide more flexibility in customer service.Accurately deal games in a proficient and timely manner.Responsible for buy-ins and color-ups for patrons while guaranteeing high level of customer service.
Education
Associate of Applied Science Web design and programing United Technical College Botevgrad, | Current
This resume is created in 7 minutes.
Summary
Partner of an award winning gift and clothing boutique with 10 years experience who is highly energetic, outgoing and detail-oriented. Handles multiple responsibilities simultaneously while providing exceptional customer service including merchandising and display design.
Skills
  • Sales
  • Merchandising
  • Executed promotions, fashion shows and social media
  • Ordering products 


  • Effective team player
  • Dependable and reliable
  • Excellent multi-tasker
Accomplishments
Won favorite or first runner up in gift and or women's clothing shop from the readers of the Bradenton Herald  for 9 years.  Nominated twice for small business of the year with the Manatee County Chamber of Commerce.
Experience
06/2007 to 06/2017
Owner/Partner Rusty Crickett's Coastal City Cottage Bradenton, FL Processed shipments and maintained organized stock shelves. Informed customers about all product lines and services offered by the company. Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers. Processed all sales transactions accurately and in a timely fashion. Designed displays to make the store experience interactive and engaging. Assisted with buying over the counter and communicating with retail merchants. Arranged items in favorable positions and areas of the store for optimal sales. Upheld stock levels and proper pricing for multiple product lines. Selected merchandise based on the most favorable price and quality.
05/2001 to 05/2007
Self Employed - Antique & furniture Dealer Sea Maiden Designs Atlanta/Bradenton
Rented space in Antique Market in Atlanta and on Anna Maria Island creating one of a kind pieces of furniture, art and decorative household items.  In Atlanta I also worked on the floor helping customers  with their purchases.
Customer Service, Inside Sales, Transportation Specialist Sunbelt Seeds Norcross, GA Retained and ensured proper handling and care of  top golf courses throughout the Southeast and International locations with their over seeding of grass seed deliveries. Scheduling shipments.  Cost effected measures of transportation of goods to courses & warehouses. 
Education and Training
1979
Fashion Merchandising Barbizon Fashion School Atlanta, GA, USA Fashion, Art, Design & Modeling 
Dekalb Community College Atlanta, GA
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Work History
GC Services Quality Specialist/Trainer | El Paso, Tx | November 2015 - May 2017

Provide superior customer service.

Conduct new hire and employee training as needed.

Compose training material along with new quality guidelines.

Monitor, coach and develop customer service agents.

Assist with new Trainee coaching and development.

Superior Systems Inc. Independent Kirby Dealer | Arvada, CO | November 2014 - October 2015

Train new hires in class on sales techniques.

Run costumers credit in order to approve financing.

Ended third place for individual sales for the month of July and August 2015.

On the job extensive training.

Direct sales.

Education
High School Diploma Sunset High School El Paso, Tx | 2013

Rocket Vision (08/2011 to 06/2013)

National Broadcast Journalism Competition Seattle, Wa (04/2012).

Worked alongside Texas State Senator John Cornyn and district personnel organizing a 9/11 memorial event in September 2012.

Skills

Bilingual - English and Spanish (Verbal and Written)

Conflict Resolution

Excellent multi-tasking

Great Customer Service

Reliable Team Worker

Highly Independent

Detail Oriented

Client Acquisition

Organizational Planning

Stong Inter Communication Skills

This resume is created in 7 minutes.
Summary

Experienced professional successful in business: A leader who understands the sales process and the value of strong customer/vendor relationships. Keen observer combining knowledge of markets and analytical strengths to identify and capitalize on market opportunities which promote growth, build rapport, and serve business objectives.

Experience
Territory Manager - Dealer Sales 03/2017 to Current MWI Animal Health Boise, Idaho
Leading Distributor of Animal Health Products: Serving the Retail Dealer Market in Texas
  • Responsible for Sales Growth and Dealer Support
  • Actively manage diverse portfolio of dealer accounts; Serve as value added partner in business
  • Educate and Inform: New Products, Promotions, Industry Trends & Market Opportunities
  • Dealer consultation: merchandising, product mix, space utilization, inventory management, increase turns & improve margins
Business Consultant / Territory Manager 02/2015 to 01/2016 Texas Saddlery, LP Fort Lupton, Colorado
Retained by acquirer following the sale of personal ownership stake in Texas Saddlery Companies
  • Manage all legal, financial, and accounting aspects of sale and transfer of ownership to acquiring entity
  • Provide ongoing sales support and continued service to dealer base, including actively calling on accounts in Texas and Oklahoma while maintaining sales and growth trends post acquisition
  • Consult with all stakeholders promoting an efficient transition of dealer and vendor accounts to acquiring entity
Owner / Co-Founder, V.P., CFO 03/2010 to 02/2015 Texas Saddlery, LP Alba, Texas

Start Up Company: Wholesale Manufacturer of Leather Goods; Serving the Retail Dealer Market

  • Responsible for all facets of Business Development 
  • Business Plan:  Legal Formation, Structure, Infancy to Market, Maintenance & Growth, Pro Forma Financials
  • Financial Management: Accounting, Banking, Budgeting, Forecasting, Financial Statement Analysis
  • Sales & Marketing: Terms & Conditions, Order Entry, Promotions, Sales Literature, Website
  • Product Development: Design, Quality Control, Product mIx, Sourcing, Item Numbers, Descriptions, Bar Codes
  • Operations: Vendor Relationships, Inventory Management, Purchase Orders, Shipping & Receiving, Billing
  • Cost/Price Structure: Establish Wholesale/Retail Pricing Structure, Margin Analysis, Sensitivity Analysis
  • Market Opportunities: Penetrate existing markets and develop new markets, Expand Dealer Base
  • Account Management: Actively manage/service growing portfolio of dealer accounts
  • Sales Performance: Annual Revenue Growth, 108% in 2012, 117% in 2013, 120% in 2014
Territory Manager / Independent Sales Representative 08/2009 to 01/2013 Reinsman Equestrian Products, Inc. Cleveland, Tennessee

Serving the retail dealer market in Texas and Oklahoma, representing Reinsman's exclusive line of equestrian products.

  • Responsible for Sales Growth and Dealer Support
  • Consultation with Store Owners/Mangers: effective utilization of floor space, product mix and presentation to improve customer service, influence demand, increase inventory turns and retail sales
  • Market opportunities: Formulate & Execute Strategies designed to strengthen brand and increase market share
  • Coordinate/work trade shows and special events: (Dealer Activities, NFR, Denver Market, Equestrian events)
  • Led Nationwide Sales Team in Revenue Generated 2010, 2011, 2012
Territory Manager 04/2004 to 08/2009 Milburn Equine: A Division of Paterson Veterinary, formerly Webster Vet Supply Phoenix, Arizona

Territory Manager of multiple state region for leading vet supply distributor serving the equine veterinary market.

  • Represented comprehensive line of pharmaceuticals, vaccines, wound care products and capital equipment
  • Responsible for Territory Sales & Growth , Prospect for new accounts and market opportunities
  • Service, Educate & Consult with equine practitioners and practices in clinical setting, mobile practices, and racetrack veterinarians: New products, Promotions, Current Events, Practice Management, Market Trends
  • Coordinate client meetings and work trade shows, conventions, and special events
  • Develop and utilize close working relationships with manufacturer representatives
  • Awarded Largest % Sales Increase Over Prior Year 2005, Highest Profit Margin 2005
Owner/Sole Proprietor 01/1993 to 04/2004 Qualtiy Farrier Service New Braunfels, Texas
  • Serving the performance Horse Market: (Arena, Trail, Racetrack)
  • Promote Soundness (Prevention & Maintenance) & Manage Lameness (Application of Therapeutic Shoeing Solutions)
  • Consultation with Industry Professionals (Owners, Breeders, Trainers, Veterinarians)
Education
BBA: Finance 2001 Texas State University San Marcos, Texas, US
  • GPA: 3.77 / 4.0
Associate of Applied Science: Equine Science 1997 North Central Texas College Gainesville, Texas, US
  • GPA: 3.85 / 4.0
This resume is created in 7 minutes.
Professional Summary
Meticulous Technical Support Techinican, excellent at juggling multiple tasks and working under pressure. Broad industry experience includes Healthcare, Finance and Legal.
Skills
  • Customer service expert
  • Fast learner
  • Skilled multi-tasker
  • Knowledgeable in Mac systems
  • Self-motivated
  • Strong verbal communication
  • Conflict resolution
  • Extremely organized
Work History
10/2017 to Current
Table Games Dealer Casino Queen East Saint Louis, IL
  • Dealt various casino games such as craps, blackjack and poker.
  • Explained house rules, such as game rules and betting limits, to patrons.
  • Paid winnings and collected losing bets as established by the rules and procedures of each specific game.
  • Exchanged paper currency for playing chips and coin money.
  • Inspected, shuffled and delivered the cards to guests in play at the gaming table.
  • Resolved guest complaints quickly, effectively and tactfully.
  • Retained premium table players through exceptional customer service.
  • Anticipated and prevented security and facility problems through careful supervision and tactful dispute resolution.
04/2017 to 06/2017
Help Desk Analyst Greenberg Traurig Miami, FL
  • Researched and resolved issues/inquiries daily.
  • Escalated issues when necessary and followed up on any escalated issues within a timely manner.
  • Communicated thoroughly with client representatives and customers, enabling effective information exchange and efficient process management.
  • Answered client inquiries in person, email and via telephone concerning systems and network operations.
  • Identified problems, diagnosed causes and determined corrective actions.
  • Provided technical assistance to customers via telephone, email or in person.
11/2015 to 03/2017
Memorial Hospital Shiloh, IL
  • Provide end-user technical support and maintenance (hardware and software) on all desktop systems, printers, copiers and other peripheral devices.
  • Take ownership of problems and be proactive in dealing with support issues.
  • Keep end users full informed of the progress of their support incident at all times.
  • Monitor the call queue within ticketing software to ensure calls are resolved in an efficient manner and according to business need \ priority.
  • Ensure that all work is logged and tracked through incident management system.
  • Undertake and assist with IT equipment moves in support of internal office moves and changes as may be required.
07/2008 to 08/2015
Help Desk Analyst Bryan Cave, LLP St. Louis, MO
  • Researched and resolved issues/inquiries daily.
  • Escalated issues when necessary and followed up on any escalated issues within a timely manner.
  • Communicated thoroughly with client representatives and customers, enabling effective information exchange and efficient process management.
  • Answered client inquiries in person, email and via telephone concerning systems and network operations.
  • Identified problems, diagnosed causes and determined corrective actions.
  • Provided technical assistance to customers via telephone, email or in person.
03/2007 to 03/2008
Help Desk Specialist St. Louis, MO
  • Provide first level support for over 3600 Applications in Boeing's multi-platform environment.
  • Provide user with superior customer service and resolution to issue within 600 seconds.
  • Responsible for documenting issues by using the Remedy Ticketing System and escalating issues when necessary.
  • Provide heavy basic network troubleshooting.
  • Responsible for following all policies and procedures before disclosing any user information.
03/2006 to 06/2007
Help Desk Specialist NexGen Information Services St. Louis, MO
  • Responsible for answering helpdesk phone lines to provide technical support to end users in offices located around the world.
  • Responsible for performing system administration tasks in a multi-platform environment in accordance to MasterCard International policies and procedures.
  • Involved with the on boarding processing of all new employees.
  • Responsible for providing off hours support to our employees and customer located in offices around the world.
  • Responsible for troubleshooting and escalating technical issues in accordance to MasterCard International policies and procedures.
03/2005 to 03/2006
Administrative Coordinator Rose International St. Louis, MO
  • Distribute work orders to service representatives using in-house Internet Software.
  • Modify, troubleshoot, and maintain time-sensitive reports using multiple software applications.
  • Create and maintain standard operating procedures for all processes.
  • Responsible for tracking company attendance daily using MS Access, MS Outlook and MS Excel.
04/2004 to 03/2005
Billing Clerk Today's Staffing St. Louis, MO
  • Maintain and updated customer accounts via Access database.
  • Processed billing statements.
  • Assisted with accounts receivable.
  • Researched and resolved account discrepancies using in-house internet software.
02/2002 to 04/2004
Black Jack Dealer CASINO QUEEN St. Louis, IL
  • Dealt various casino games such as craps, blackjack and poker.
  • Explained house rules, such as game rules and betting limits, to patrons.
  • Paid winnings and collected losing bets as established by the rules and procedures of each specific game.
  • Exchanged paper currency for playing chips and coin money.
  • Inspected, shuffled and delivered the cards to guests in play at the gaming table.
  • Resolved guest complaints quickly, effectively and tactfully.
  • Retained premium table players through exceptional customer service.
  • Anticipated and prevented security and facility problems through careful supervision and tactful dispute resolution.
11/2000 to 01/2002
Lab Support Specialist A.G. Edwards St. Louis, MO
  • Configured user NT workstations and ensured network connectivity to appropriate server test environment.
  • Administered daily and weekly client server backup routines.
  • Assisted with the building of test UNIX server environments to support the different phases of release cycle.
  • Responsible for the installation and set up of distributed technology and peripheral equipment.
  • Responsible for creating trouble tickets and user requests utilizing problem management software.
09/1998 to 12/2000
Computer Operator A.G. Edwards St. Louis, MO
  • Responsible for printing various departmental reports, customer statements, and payroll checks on an IBM platform using 3900 laser printers.
  • Responsible for the administration of computer hardware, mainframes, PC's, and I/O devices to ensure production runs were completed in a timely manner.
  • Ensured the completion of production jobs on Honeywell-Bull mainframe.
  • Delivered departmental reports to appropriate destination.
  • Performed basic problem resolution on all platforms when needed.
Education
July 1998
Computer Programming Diploma:
Sanford Brown College - Granite City, IL
May 2015
Associates: Liberal Arts
Southwestern Community College - Belleville, IL
This resume is created in 7 minutes.
Profile
  • Banking experience - 22 years.
  • Revenue generation role 
  • Leading teams for business growth
  • Interact with regulators / auditors and lawyers
  • Set-up business units and participate in wider business strategy
  • Experience in multiple jurisdictions (Mumbai, Dubai and Singapore)
  • Responsible for and ensure operating procedures in line with regulatory / internal policies and procedures.
  • Singapore Citizen
Accomplishments

Strategy and Consolidation

  • Member of SIN EXCO / Credit and ALCO committees
  • Oversight on business, quantitative and qualitative perspective to enhance Singapore Branch's performance 
  • Regulatory adherence - working with auditors / lawyers and regulatory authorities to ensure compliance to all procedures. 
 
Leadership
  • Recruit and train staff to achieve Bank's objectives
  • Part of Senior management Talent Pool for Emirates NBD 
  • Completed the Asian Financial Leadership Program (Sponsored by MAS)

Skills
  • Good analytical and strategic planning background
  • Good Presentation and Communications skills
  • Working with tight budgets and timelines
  • Revenue generation roles and manage high performance teams
  • Work with cross-functional teams for products
  • Servicing Internal and External Customers diligently
Experience
Head of Global Markets and Treasury 01/2010 to Current
Emirates NBD Singapore
  • Have set-up & managed Treasury for Emirates NBD in Singapore
  • Set-up sales team
  • Responsible for all regulatory requirements from Central Bank Work with all departments, RISK, Credit, Audit, Compliance and Finance to make sure all products and processes are well documented and followed
  • Part of CEO in operational improvements and resolution of functional and operational problems to deliver top-notch customer service
Director 02/2004 to 12/2009
Emirates NBD Dubai, UAE
  • Rates Sales and advisory for clients
  • Direct revenue generation of USD 8 Mio
  • Managing team for sales generation
  • Set-up Structuring Desk
Corporate Dealer 04/2001 to 02/2004
HDFC Bank Mumbai, Maharashtra
  • Handling top clients like Reliance, L&T, and Godrej etc.
  • Products dealt - FX & FX Options, Interest rate swaps.
Corporate Dealer 11/1999 to 03/2001
Global Trust Bank Hyderabad, AndhraPradesh
  • Set up Treasury Desk
Trainee Dealer 03/1998 to 10/1999
Harlow Butler Merwanjee Forex Pvt Ltd. Mumbai, Maharashtra
  • Trainee Foreign Exchange Dealer
Education and Training
Post Graduate Diploma in Management: Finance 1998 Institute Of Management Development and Research Pune, MH, India Elective: Finance
Bachelor of Engineering 1996 Pune University Pune
This resume is created in 7 minutes.
Professional Summary
Obtain a challenging leadership position applying creative problem solving and lean management skills in order to enhance the company's productivity and reputation. 
Skills
  • MS Word, MS Excel, MS PowerPoint
  • Call center metrics decoding aptitude
  • Adheres to customer service procedures
  • Familiarity with Key Performance Indicators (KPIs)
  • Customer interface expertise
  • Skilled in call center operations
  • Strong knowledge of ensuring accuracy of currency 
  • Multi-line phone operation proficiency
Work History
May 2017-Current Table Games Dealer | MGM Casino | Oxon Hill, Maryland
  • Close games, sorted cards and balanced rack, counted chips and signed off with supervisor.
  • Ensure protection of game and maintained continuous inspection of cards.
  • Ensure betting was in compliance with game rules and minimums set.
  • Validate currency status and notified management.
  • Paid winnings and collected losing bets as established by the rules and procedures of each specific game.
May 2016-April 2017 Table Games Dealer | Horseshoe Casino | Baltimore, MD
  • Explained house rules, such as game rules and betting limits, to patrons.
  • Inspected, shuffled and delivered the cards to guests in play at the gaming table.
  • Paid winnings and collected losing bets as established by the rules and procedures of each specific game.
  • Retained premium slot and table players through exceptional customer service.
  • Anticipated and prevented security and facility problems through careful supervision and tactful dispute resolution.
August 2015-December 2015 Call Center Representative | Maryland Health Connection | Windsor Mill, MD
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
  • Achieved a 90 and above for call quality purposes.
  • Acted professionally and patiently when addressing negative customer feedback.
  • Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
  • Analyzed call volume and average call time to monitor Customer Service Representative performance and productivity, resulting in an average of under 18 minutes per call. 
July 2014-February 2015 Security Officer/ Dispatcher | Maryland Live Casino | Hanover, MD
  • Patrolled and inspected casino property to protect against illegal activities.
  • Monitored for irregular activity and compliance with gaming regulations and laws.
  • Wrote reports on property damage, theft, presence of unauthorized persons and unusual occurrences.
  • Monitored and authorized entrance and departure of employees and visitors.
  • Warned offenders about rule infractions and violations and verbally evicted violators from premises.
Education
2007 High School Diploma: Franklin High School Reisterstown GPA: 3.0/4.0
Certifications
Maryland Game License 
This resume is created in 7 minutes.
Summary

Customer-oriented Sales Representative with 17 years of experience in building relationships and growing profit channels by establishing trust. Persuasive professional with expertise in expanding network connections, persuasively introducing products and implementing pricing strategies.  

Highlights
  • Strong dealer relationship management skills, with established dealer base in Northeast PA
  • Work independently from home office
  • Manage and develop new business in PA Auto Market
  • Excellent interpersonal, verbal and written communication skills
  • 124 New Dealers added to PA Market when working for CRIF Lending(within the first 6 months)
  • Thorough knowledge of appropriate laws and statues pertaining to loan/leasing documentation and credit analysis
  • Excellent sales, negotiation, problem solving, analytical, and project management skills
  • Exceeds Goals and Expectations
  • Managed Branch to have top profit for Citi Financial #4 out of 143 branches
  • Sub prime Lending Experience
Experience
Territory Manager Central PA 12/2019 to 04/2020 ACV Auctions LLC Buffalo, NY
  • Developed and execute a strategic plan to grow and build out new business in my Central PA Territory. Servicing accounts in person and via phone/Zoom to ensure growth opportunities.
  • Day to day management of Vehicle Condition Inspectors and manage KPI's for direct report.
  • Collaborate with team members, managers, and cross functional departments when necessary.
  • Self-motivated and adapt quickly to shifting priorities and assists others in doing so.
  • Build relationships with all dealerships (buyers and sellers) to maximize growth and revenue. Educating dealers on products and services available to them.
  • Ensuring customer service satisfaction by responding quickly and accurately to problems or concerns.
  • Utilized Salesforce on a daily basis for reporting and tracking.
Territory Manager 07/2019 to 12/2019 Bloomsburg Auto Auction Bloomsburg, PA
  • Develop a sales strategy to retain and grow revenue within my market
  • Represent vehicles for dealers at auction on block
  • Coordinate and negotiate IF bids with buyer and seller to complete a sale
  • Follow up with dealers regarding transportation of vehicles coming to auction, sold vehicles, any unsold units.
  • Cold call new dealers to obtain vehicles for auction
  • Resolve customer inquiries and complaints
  • Follow up with dealer regarding titles, payments and any other issues
Territory Manager 03/2019 to 07/2019 NVP Warranty Independance, OH (Work From Home Office), PA
  • Contacts and qualifies prospective auto dealers through referral sources, advertising leads and prospecting
  • Daily management and reporting for dealers to manage profit, liability, and expenses
  • Develops and maintains long term Dealer-Partner business relationships through frequent service calls, relationship building, issue resolution and training
  • Monitors and evaluates the activities and products of the competition
  • Represents NVP at dealer/trade association meetings, trade shows and auto auctions to promote NVP products
  • Build & manage pipelines, ensure all sales goals/quotas are met

Dealer Relationship Officer/Senior Underwriter 09/2016 to 08/2018 ESSA Bank & Trust Wilkes Barre, PA (Work from Home Office), PA
  • Market Automotive Dealerships for Retail Loan products and Finance Administration. Territory includes Central, North and South Eastern Pennsylvania
  • Close sales by building rapport with key decision makers within target accounts, selling ESSA Bank's Indirect Auto program and service capabilities, while effectively overcoming objections
  • Service current dealerships by maintaining rapport and making regular visits
  • Daily management and reporting of each dealerships volume, exceptions, deficiencies, delinquency, efficiencies and loss ratios and responds to the dealerships appropriately with this information
  • Resolves customer problems including outstanding titles, outstanding drafts, reserve, funding issues and regulatory issues
  • Maintain current knowledge about the competition, market threats and challenges
  • Maintaining full exception underwriting authority, review underwriters exceptions for approval
  • Performed annual reviews for new and existing dealers. The preparation included financial analysis, industry/market trends, interest rate sensitivity, and asset value
Indirect Senior Auto Underwriter 08/2015 to 10/2016 ESSA Bank & Trust Wilkes Barre, PA (Work from Home Office), PA
  • Maximize portfolio revenue by practicing sound underwriting judgment and risk management principles
  • Ensure compliance with underwriting policies; elevate risk issues, and stay abreast of constant changes in policy and procedures
  • Build relationships with dealerships employees
  • Calling dealers on applications received while reviewing deal in que, if needed negotiate deal to ensure capture
  • Management and reporting of each dealerships volume, exceptions, deficiencies, delinquency, efficiencies and loss ratios and responds to the dealerships appropriately with this information
Dealer Sales Manager 07/2013 to 07/2015 CRIF Lending Solutions Denver Colorado (Work from Home Office), PA
  • Cold call dealerships and obtain signed dealer agreement contracts that credit unions target to do business
  • Daily management and reporting of each dealerships volume, exceptions, deficiencies, delinquency, efficiencies and loss ratios and responds to the dealerships appropriately with this information
  • Visit dealerships to sell, train and review deals with key personnel to capture deals, maintain and build relationships while contracting more deals and collecting competitors programs
  • Advise credit unions how to be competitive within the market, reporting current competitors programs and recommend changes to rate sheet, underwriting policies, and funding policies to capture more deals
  • Resolve any issues with funding, underwriting, dealerships or credit unions
  • Serve as a liaison between credit unions, auto dealerships and CRIF
  • Credit Unions I serviced are Valor F.C.U., Freedom F.C.U., Bellco F.C.U. , Bridgeton Onized F.C.U. , Sun F.C.U., Hidden River C.U., New Cumberland F.C.U.
Relationship Banker 09/2012 to 07/2013 Bank Of America Hazelton, PA
  • Influenced customers to open new personal and small business accounts, such as checking, savings, credit cards, certificates of deposit, ATM/Debit cards, and online banking and bill pay to meet and exceed sales goals
  • Conducted routine financial transactions, including: check cashing, withdrawals, deposits, loan payments, cash advances, issuing official checks and money orders
  • Processed consumer and business transactions in an accurate and efficient manner Reviewed daily performance reports for accuracy
  • Performed account maintenance, such as name, address, and phone number changes, check orders Conducted research to resolve service issues
  • Responsible for managing and balancing cash drawer and ATM
Collections Manager 10/2010 to 08/2012 Sands Casino Resort Bethlehem Bethlehem, PA
  • Development, implementation, and administration of internal debt collection program
  • Preparation of monthly reports of credit and collection activities for G/L posting
  • Daily interaction with casino cage, credit executives, credit clerks, player development representatives, credit committee members, attorneys, co-counsel, casino control commission investigators, division of gaming enforcement and state police
  • Knowledge of banking system, work on automated files, letters and statements
  • Prepare legal and in-house settlements
  • Preparing weekly and monthly reports
  • Skip traces on residence and business addresses
  • Skip traces using software (i.e. , CBA, Experian, Dun & Bradstreet)
  • Maintaining strong communication among other casinos
  • Working on payment plans with International as well as US players
    (taking into consideration play and ratings as well as overall status)
Indirect Auto Branch Manager 04/2005 to 02/2009 Citi Financial Auto Wilkes Barre, PA
  • Responsible for the overall management of the Indirect Installment Loan function
  • Responsibilities include implementing strategies to achieve goals developed for the department, ensure compliance with operating policies and procedures and outside regulatory requirements, directly supervising assigned personnel, communicating with appropriate management and staff
  • Responsible for managing branch profitability thru consistent decisioning within company underwriting guidelines & pricing to risk
  • Areas in direct report are Loan Operations, Loan Servicing, Credit/Underwriting and Dealer Sales
  • Perform scheduling, performance evaluations, training, time reporting, hire and firing of all staff
  • Daily management and reporting of each dealerships volume, exceptions, deficiencies, delinquency, efficiencies and loss ratios and responds to the dealerships appropriately with this information
Indirect Senior Auto Underwriter 09/2004 to 03/2005 Citi Financial Auto Harrisburg, PA
  • Responsible for the appropriate pricing of applications within the credit tier, selling the contract pricing and underwriting decision to the dealer, having full authority to negotiate all aspects of loan pricing including dealer participation, buy rate, and acquisition fees with the established credit policy
  • Rehash deals if necessary to obtain the contract
  • Educate the dealer on underwriting policies to stay within book to look guidelines Identify high and low performing dealerships and new business opportunities
  • Daily management and reporting of each dealerships volume, exceptions, deficiencies, delinquency, efficiencies and loss ratios and responds to the dealerships appropriately with this information
Finance Manager 10/1998 to 10/2004 Outten Buick Chevy Hamburg , PA
  • Approach, Greet and Offer Assistance or Direction to Any Customer Who Enters the Dealership Showroom or Sales Lot
  • Perform High-Quality, Professional and Knowledgeable Presentation/Demonstration of New/Used Vehicles
    Disclosing Terms of Sales with Consumers and Reviewing Sales with Dealership Management
  • Structure prime and sub prime deals to send for bank approvals, negotiate deal and rate with banks
  • Route One and Dealer Track Experience
  • Complete all bank and state paperwork and submit for funding
  • Maintain excellent customer service to ensure referrals and repeat customers
Education
High School Diploma: Business Mahanoy Area High School Mahanoy City, PA
Microsoft word, Power Point, Microsoft Works and Excel.
This resume is created in 7 minutes.
Summary

I have 12 years experience as ticket agent and hold an Associate degree in travel and tourism. Planned the openings of cruise ships and casinos. Organized and planned church events for 14 years, self-motivated. Have a great passion for the travel industry!

Highlights
  • experience scheduling international and domestic travel
  • setting up PNR's ,
  • ticketing and exchanging tickets
  • bag claims
  • experience booking rental cars on Hertz computer
  • superior communication skills
  • global traveler
  • corporate aviation
  • conflict resolution
  • skilled multi-tasker
Accomplishments

Received many above and beyond letters from our passengers regarding professionalism and customer service. I was chosen as employee of the month at both Wilson Air Center and Premier Cruise Lines. As a Senior I was chosen Homecoming Queen and Most Friendliest.


Experience
Concierge Jun 2011 to Current
WILSON AIR CENTER Chattanooga, Tennessee
  • My job is to ensure guest have a pleasant experience.
Ticket agent, Gate agent and Operations agent Oct 2001 to Current
US AIRWAYS Chattanooga, Tennessee
  • As an employee of US Airways, I am responsible for handling the whole flight experience from the time the traveler arrives at the airport to the time they board the plane.
  • I was also on the safety committee for 10 years.
Supervisor/Pit Boss Sep 1994 to May 1999
Sheraton Casino Tunica, Ms
  • I was in charge of organizing gaming and personnel on a daily basis.
  • Planned the grand opening for both casinos.
Dealer Dec 1991 to Sep 1994
GOLDEN NUGGET Las Vegas, Nevada
  • Dealt blackjack, roulette, caribbean stud poker and baccarat.
  • Dealt baccarat in the private high dollar stakes room.
Dealer Oct 1990 to Dec 1991
BARBARY COAST CASINO Las Vegas, Nevada
  • Dealt blackjack, caribbean stud poker, roulette and baccarat.
Cruise Staff Mar 1987 to Jul 1990
PREMIER CRUISE LINES Cape Canaveral, Florida
  • My job as cruise staff was to create and organize games and entertainment for passengers.
  • Also responsible for planning the renovation of cruise ships, for their inaugural cruises.
Education
Snow Hill Elementary Ooltewah, Tennessee, United States
Ooltewah High School Ooltewah, Tennessee
Associates Degree, Travel and Tourism Edmondson Junior College Chattanooga, TN, United States