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Summary

Senior level leader in global direct and reseller sales and sales enablement, national program management, and sales operations with a proven track record for executing sales performance & profit through targeted sales and sales enablement programs strategically aligned with organizational goals and driving an energetic and collaborative team culture.

Work History
Area Sales Manager - Technology and Services 06/2019 to Current
Kyocera Corporation Irvine, CA
  • $5,000,000 sales within 15 key dealerships during tariff and Covid-19 period
Director, Sales And Business Development 11/2017 to 11/2018
Quest International Irvine, CA
  • Strategic planning and sales execution for $25,000,000 Managed IT Services, ITaaS, Managed BCDR Services, Cloud Services, DRaaS, Professional Services, and OEM Services in US and Global Markets
  • Leadership of Managed Services and OEM business unit outside sales executives(5) and inside sales force (10)
  • Manage Datto, ConnectWise, IT By Design, Rapid Fire Tools and other key vendor relationships for strategic growth partnerships
  • Leadership, support and motivation for all areas of the corporate office strategic initiatives, including global sales operations, marketing strategies, sales enablement & on boarding programs, solutions architecture & delivery, and maintaining accountability of all sales business results
National Program Manager - Sales Enablement 04/2016 to 05/2017
Ricoh Corporation Irvine, CA
  • Successful execution of major & strategic account direct and dealer-reseller sales results in North America, Latin America and Canada through the planning, designing, execution, management, and ROI measurement of key segment sales force enablement training programs and selling methodologies including IT services, social media selling, managed print services sales, GPO selling, strategic selling skills, K-12 selling playbooks, selling skills certifications, and on-boarding programs
  • Responsible for driving Ricoh technologies and services into customer-centric solutions including Managed Print Services, Cloud/Mobile Strategy, IT Services, Professional Services, Business Process Optimization and/or Outsourcing, Management Services, Output Rationalization and Workflow Design services
  • Leveraged industry/market benchmarks, internal competency map, and internal skills to manage Major Account Sales Program training current state and future needs
  • Leadership of national field sales coaches and instructional designer collaboration with the major account training segment, including development of programs, train-the-trainer management and certification activities, cross training and succession planning, and cross segment integration of programs for consistency and results
  • Ricoh Way Ambassador. Collaboration and driving of the Ricoh Mission, Vision and Values for internal and external personnel
Sr. Manager - Enterprise Sales Enablement 2009 to 01/2016
Ricoh Corporation Irvine, CA
  • Attained consistent peak revenue results of Ricoh America, Ricoh Canada, and Ricoh Latin America field direct and dealer-reseller sales revenue objectives through strategic and enterprise sales development program execution, KPI management, field sales coaching, IT services, product training, and certifications, vertical market sales playbooks, sales on boarding programs, and business planning
  • Leadership of 9-15 remote Enterprise Sales Consultants across the United States
  • Owner of national top account prospecting strategy selling program for tenured sales professionals
  • Leveraged cross-functional partnerships and external alliances national training, KPI, and revenue results
  • Ricoh Way Ambassador. Collaboration and driving of Ricoh Mission, Vision and Values for internal and external personnel
West Team Sales Leader - Dealer Reseller Channel 2003 to 01/2009
Ricoh Corporation Tustin, CA
  • Region leader of a national business unit including Sales, Marketing and Sale Operations. Team annual revenue of nearly $500M with $65M PTP
  • Deployed “Team Sell-thru” sales model with “Close loop” field sales enablement to national dealer reseller channel of over 100 dealerships
  • Successful leadership of 9-15 region field sales marketing & sales training team with consistent execution, accountability, and strategic planning
  • Creation & owner of successful onboarding, sales training, mentoring, and growth programs for new & tenured Digital Support Representatives
  • Strategic deployment and delivery of national selling promotion initiatives and programs including "Mission Possible" Launches (industry leading new sales methodologies for launching products) and "Monster Mayhem" (industry leading activity to perform competitive sales education)
  • High-impact branding of sales programs & promotions through product launches, and customer-facing presentations
District Consumable Sales Manager, Dealer Sales Manager 1999 to 2003
Ricoh Corporation Tustin, CA
  • Continuously exceeded monthly quotas of $1,500,000 in consumables & printer sales within 65 dealers
  • Responsible for dealer channel marketing, pricing, programs, customer satisfaction, advertising/branding, marketing communications and public relations
Accomplishments

2012 Ricoh Americas Global MDS Foundations Awareness Team Member

2011 Ricoh Americas Global MDS Foundations Awareness Team Member

2009 Chairman's Sales Club Winner

2009 National Sales Achievement Award

2005 American IKON National Sales Team Competition Winner

2005 Prestige Sales Club Winner

2004 Amazing Race National Sales Team Competition Winner

2003 Prestige Sales Club Winner

2000 Master's Club Sales Achievement

Education
Bachelor of Arts: Organizational Leadership Chapman University - Orange, CA
Associate of Arts: Business Cypress College - Cypress, CA
Certifications

CompTIA - CTT+ Certification, CDIA+ Certification, STRATA Sales Certification, and IT for Sales Certification

Other Career Development

ConnectWise University "Managed IT Services SELL Administrator Degree" and "IT Services Sales Manager Degree"

Datto - Advanced BCDR Sales Tactics Programs: "Going Up Market" and "Identifying More Opportunities"

ATD - Association of Talent Development Member

"Telling Ain't Training" effective sales training & enablement workshops

Communispond “Executive Presentation Skills Workshop & “Effective Sales Skills” Workshops

Karrass Negotiating Program I & II

Dale Carnegie Course Graduate

Franklin Covey Courses - Time Quest, FOCUS, What Matters Most

Tom Hopkins International Boot Camp Sales & Leadership Training Program

DISC Training

Situational Leadership

Challenger Sales Training

FOCUS / SPIN Selling Training

5 Levels of Leadership Workshop & 5 Disfunctions of a Team Workshop

Crucial Conversations Workshop

This resume is created in 7 minutes.
Professional Summary
Organized and efficient person focused on putting passengers at ease and creating a positive travel experience. Exceptional problem solving and conflict resolution skills. Personable and offering 5 years experience in the travel industry. Superb work ethic and desire to succeed.
Skills
    • Communication
    • Ability to Work Under Pressure
    • Decision Making
    • Time Management
    • Self-motivation 
    • Conflict Resolution
    • Teamwork
    • Creativity
    • Adaptability 

  • Customer service specialist
  • Fluent in English
  • Calm under pressure
  • Passion for travel
  • Time management
  • Active listening skills
  • Energetic and enthusiastic
Work History
Avis Supervisor | Horley, England, United Kingdom | July 2008 - October 2011

The Supervisor / Rental Sales Agent complete all of the duties of a Rental Sales Agent and as such will complete rental and return transactions. Integral to this role is the sale of programs and services to customers and prospective customers at the counter, following established procedures and sales techniques.

Esential duties and responsibilities:

Completes rental transactions and agreements for customers following established guidelines and procedures. 

Obtains required authorisations, signatures, imprints, addendum, confirmation numbers, and perform Preferred / Fastbreak, VIP, or other special services as assigned. 

Completes qualification procedures prior to renting vehicles. 


Carnival Cruise Lines Casino Dealer | Long Beach, California, United States | February 2012 - October 2014

Maintained up-to-date knowledge of policies and procedures.Cross-trained to provide more flexibility in customer service.Accurately deal games in a proficient and timely manner.Responsible for buy-ins and color-ups for patrons while guaranteeing high level of customer service.

Celebrity Cruises Casino Dealer | Miami, Florida, United States | March 2015 - Current Maintained up-to-date knowledge of policies and procedures.Cross-trained to provide more flexibility in customer service.Accurately deal games in a proficient and timely manner.Responsible for buy-ins and color-ups for patrons while guaranteeing high level of customer service.
Education
Associate of Applied Science Web design and programing United Technical College Botevgrad, | Current
This resume is created in 7 minutes.
Summary
Partner of an award winning gift and clothing boutique with 10 years experience who is highly energetic, outgoing and detail-oriented. Handles multiple responsibilities simultaneously while providing exceptional customer service including merchandising and display design.
Skills
  • Sales
  • Merchandising
  • Executed promotions, fashion shows and social media
  • Ordering products 


  • Effective team player
  • Dependable and reliable
  • Excellent multi-tasker
Accomplishments
Won favorite or first runner up in gift and or women's clothing shop from the readers of the Bradenton Herald  for 9 years.  Nominated twice for small business of the year with the Manatee County Chamber of Commerce.
Experience
06/2007 to 06/2017
Owner/Partner Rusty Crickett's Coastal City Cottage Bradenton, FL Processed shipments and maintained organized stock shelves. Informed customers about all product lines and services offered by the company. Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers. Processed all sales transactions accurately and in a timely fashion. Designed displays to make the store experience interactive and engaging. Assisted with buying over the counter and communicating with retail merchants. Arranged items in favorable positions and areas of the store for optimal sales. Upheld stock levels and proper pricing for multiple product lines. Selected merchandise based on the most favorable price and quality.
05/2001 to 05/2007
Self Employed - Antique & furniture Dealer Sea Maiden Designs Atlanta/Bradenton
Rented space in Antique Market in Atlanta and on Anna Maria Island creating one of a kind pieces of furniture, art and decorative household items.  In Atlanta I also worked on the floor helping customers  with their purchases.
Customer Service, Inside Sales, Transportation Specialist Sunbelt Seeds Norcross, GA Retained and ensured proper handling and care of  top golf courses throughout the Southeast and International locations with their over seeding of grass seed deliveries. Scheduling shipments.  Cost effected measures of transportation of goods to courses & warehouses. 
Education and Training
1979
Fashion Merchandising Barbizon Fashion School Atlanta, GA, USA Fashion, Art, Design & Modeling 
Dekalb Community College Atlanta, GA
This resume is created in 7 minutes.
Work History
GC Services Quality Specialist/Trainer | El Paso, Tx | November 2015 - May 2017

Provide superior customer service.

Conduct new hire and employee training as needed.

Compose training material along with new quality guidelines.

Monitor, coach and develop customer service agents.

Assist with new Trainee coaching and development.

Superior Systems Inc. Independent Kirby Dealer | Arvada, CO | November 2014 - October 2015

Train new hires in class on sales techniques.

Run costumers credit in order to approve financing.

Ended third place for individual sales for the month of July and August 2015.

On the job extensive training.

Direct sales.

Education
High School Diploma Sunset High School El Paso, Tx | 2013

Rocket Vision (08/2011 to 06/2013)

National Broadcast Journalism Competition Seattle, Wa (04/2012).

Worked alongside Texas State Senator John Cornyn and district personnel organizing a 9/11 memorial event in September 2012.

Skills

Bilingual - English and Spanish (Verbal and Written)

Conflict Resolution

Excellent multi-tasking

Great Customer Service

Reliable Team Worker

Highly Independent

Detail Oriented

Client Acquisition

Organizational Planning

Stong Inter Communication Skills