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I am a proficient Multi-Specialist with an innate focus on total satisfaction. I aim to deliver exceptional technical know-how, curiosity, and universal-service skills through a compatible, adaptable, and respected enterprise.
Bachelor of Science 2013 Southern Methodist University, Dallas, TX, USA
  • Clinical Psychology​
University of Pennsylvania, Philadelphia, PA, USA
  • Film, Visual Studies, and Health & Societies
Associate of Arts 2009 Brookhaven College, Farmers Branch, TX, United States
  • Audio Production
  • Earned prior to high school graduation
Core Competencies
  • Pro Tools
  • Active Listening
  • Hardware programming 
  • Exceptional group etiquette
  • Logic Pro X
  • Sound design
  • Mac or PC competent
  • Digital file management
Professional Experience
Revel Systems Dallas, TX Client Solutions Specialist 12/2017 to Current • Acts as initial contact with clients
• Ensures positive customer experience
• Analyzes and resolves technical difficulties during live interaction
• Ensures all issues are escalated in accordance with policy and procedures
• Maintains thorough follow-ups until and after timely resolutions have been met
• Experience troubleshooting clients' PCs, scales, and portable handheld terminals
Blacklite Productions Cincinnati, OH Client Services and Audio Engineer 05/2016 to 11/2018
♩ Prepared production plans for various accounts
♩ Assisted three or more clients during scheduled sessions
♩ Closely follows trends and techniques in non-linear audio editing
♩ Precisely prepared equipment and instrumentation required for clients
♩ Communicated effectively with clients from a spectrum of diverse backgrounds
♩ Performed complex alterations on the structure of client data for diagnostic purposes
♩ Maintained and updated a database of relevant archives, drafts, and projects-in-progress
Hobsons Cincinnati, OH Client Solutions Specialist 10/2016 to 11/2018
• Assisted with leads to generate new business
• Informed customers about issue resolution progress
• Handled a large volume of phone calls, chat, and emails
• Troubleshooting on various computer systems and databases
• Provided thorough support and problem resolution for customers
• Responded to customer service emails in a timely and effective manner
• Maintained composure and patience in face of difficult customer situations
• Supported customers with online technical and account issues & connectivity
• Referred difficult issues to senior management while maintaining positive rapport with customers
GOE Music Group Los Angeles, CA Post Audio Mixer and Recording Engineer 11/2015 to 02/2016 ♩ Recorded, mixed, and mastered audio
♩ Composed music for external clients and in-house artist
♩ Highest profit margin and most booked audio engineer within the company
Harvey Mason Media Los Angeles, CA Internship 09/2015 to 02/2016
♩ Edited audio using Pro Tools and Logic Pro 9
♩ Shared vocal talent as requested for on-going projects
♩ Aided and shadowed staff of producers and mixing engineers
♩ Setup a variety of equipment for recording, including drums, choirs, and solo vocalist

Core Fitness Dallas Dallas, TX Assistant Creative Director and Producer 03/2014 to 11/2014
• Adapted ideas into useful and valuable marketable forms
• Enhanced the company's initial projected vision beyond satisfaction
• Strengthened product market value by identifying and delivering solutions for improvement
PSAV Presentation Services Grapevine, TX Lead Audio-Visual Technician 03/2015 to 07/2015
• Resolved hardware challenges in a prompt and professional manner
• Maintained a positive relationship with all clients through effective communication
• Responsible for accurate and timely, setup, operation, and breakdown of audiovisual equipment
Luminous Sound Dallas, TX Internship 03/2014 to 06/2014 ♩ Shadowed Multi-Grammy winning audio engineer
♩ Gathered, archived, and filed account information for company records
♩ Mediated essential duties which aided and sustained client satisfaction and productivity
♩ Participated in tutorials with the chief engineer on business fundamentals and project management
Septien Entertainment Group Carrollton, TX Internship 02/2013 to 04/2013
• Audited classes on the psychological science of marketing
• Reported all registrar information from tangible paperwork into digital records
• Supported scheduling of venue bookings, exhibition events, and student lessons via Asana
Southern Methodist University Dallas, TX Audio-Visual Technician 09/2012 to 12/2012
• Trained new crew members
• Consistently met multiple daily high-pressure deadlines
• Walked patrons through equipment use and troubleshooting