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Professional Overview

Personable professional with superior communication skills and extensive experience in the coordination, planning and support of daily operational and administrative functions in a highly confidential environment. Excels in Gaming/Guest operation.

Skills
  • Notary Public 
  • Computer literate (Windows and Mac)
  • Typing Test Certified 64 wpm
  • MS Word, Microsoft, Outlook, Access, PowerPoint, Excel, MAC,  Kronos, HR Logix, AS 400, Stratton-Warren, LMS,  iTrak and more.
Relevant Professional Experience
Travel Management 06/2018 to Current Caesars Entertainment Corporation Las Vegas, NV Call center customer service, booking charter flight packages for invited players. 
Flight Attendant 12/2018 to Current Frontier Airlines Las Vegas, NV Passenger Safety, Customer Service, CPR/AED/First Aid
Owner; Home-based Staging Business 01/2014 to 03/2017 Barbara's Staging Design, LLC North Las Vegas, NV Studied Home Staging and Design and later developed an innovative approach to selling homes, by staging rooms to attract buyers. Due to financial constraints within the current real estate market, this service is no longer cost-effective.​
Senior Analyst, Human Capital 09/2012 to 06/2013 Xerox Las Vegas, NV
  • Establishing and maintaining gaming license issued by State of Nevada Gaming Control Board.
  • Ensuring all State Gaming compliance requirements are met by company, responsible for over 500 employees' licenses as well as the company's licensing.
  • Direct contact for State of Michigan Gaming Control Board.
  • Developed and implemented the company's onboarding process, including processing Government I-9 verifications.
Administrative Assistant/Corporate Security 05/2008 to 08/2012 Tropicana Hotel & Casino Las Vegas, NV
  • Multiple phone lines, payroll, uniform control, assisting the Director of Security and Surveillance, scheduling appointments, greeting visitors, maintaining executive calendar, purchasing, budgeting, applicant screening, on-boarding personnel and out-processing employees and other basic Human Resources tasks.
  • Evidence Custodian, Background Investigator, Lost and Found Coordinator.
Field Training Officer 12/2006 to 05/2008 Monte Carlo Hotel & Casino Las Vegas, NV
  • Training new Security Officers, report-writing, dispatching and surveillance.
  • Personally trained the officers in Fire Evacuation procedures, just prior to the 2008 Monte Carlo fire.
Education
Computer Science, Business, Bio Community College Southern Nevada Community College Southern Nevada North Las Vegas, NV, USA
High School Diploma: General Studies Thousand Oaks High School Thousand Oaks, CA, USA
Additional Information
  • NOTARY PUBLIC, STATE OF NEVADA
  • PRIVATE INVESTIGATOR, STATE OF NEVADA
  • CREDENTIALED BY THE STATE OF NEVADA GAMING BOARD TO PROCESS GAMING APPLICATIONS

REFERENCES AVAILABLE UPON REQUEST

This resume is created in 7 minutes.
Professional Summary
Hardworking individual with 16 years in management and a background in product ordering and quickly taking orders, managing the drive-thru window and preparing food. POS systems knowledge.
Dedicated food service worker proficient in customer service, food handling, preparation and Point of Sale (POS) transactions. Seeking a new career with opportunities for advancement in management.
Skills
  • Point of Sale (POS) system operation
  • Quick learner
  • Able to lift 50 pounds
  • Stocking
  • Proficient in cash management
  • Fast and efficient service worker
  • Restaurant operations
  • Dedicated team player
  • People-oriented
  • Cash handling and management
  • Inmate behavior modification tactics
  • Criminal laws
  • Search and Seizure Procedures
  • Safety and Security Enforcement
  • Suicide Prevention Training
  • Safety and Security
  • Restraint Techniques
  • Inmate Management
  • Correctional Facility Procedures
  • Self-Defense Techniques
  • Firearm operations trained
  • Weapons training
Work History
Correctional Officer, 11/2018 to Current
CoreCivic Youngstown, OH
  • Built solid relationships with staff and residents to keep institution safe and secure.
  • Cleaned prisoner holding areas to prevent spread of disease or infection.
  • Made rounds at specified intervals and conducted head counts and roll calls.
  • Established positive working relationships and maintained boundaries with resident offenders.
  • Searched building and grounds, living quarters and work areas for contraband.
  • Conducted routine and emergency head counts.
  • Arranged for medical and dental care of inmates.
  • Prepared, processed and maintained forms, reports, logs, records and activity journals.
Shift Leader, 01/2015 to 11/2018
Taco Bell 1327 youngstown warren road niles, ohio
  • I was in charge of doing the truck order and making sure we had product to get us to the next truck and not too much that it would expire. 
  • I ran shifts and put the appropriate amount of food needed down to ensure we were giving out fresh food and eliminating waste.
  • Ran goals and times to ensure fast and quality service.
  • Handled the safe daily and did a change order so we would have money for the week.
  • Did the assistant managers job when we didn't have one and when the assistant didn't step up and help the rgm.
Bus Attendant, 06/2011 to 01/2015
Transit Service Inc. 1130 Performance Place, Youngstown, Oh, 44505
I took care of mentally and handicapped children. I learned how to secure a wheelchair in a schoolbus.
Server, 07/2011 to 12/2013
Los Gallos 685 Boardman-Canfield Rd, Boardman, Oh, 44512
  • Opened and closed restaurant
  • Trained new servers
  • Provided excellent dining experience
  • Consistently provided friendly guest service and heartfelt hospitality.
  • Built loyal clientele through friendly interactions and consistent appreciation.
  • Prepared fountain drinks and ice cream items.
  • Handled currency and credit transactions quickly and accurately.
  • Followed food safety procedures according to company policies and health and sanitation regulations.
  • Went and helped at other stores when asked
Education
High School Diploma: 2003
Campbell Memorial HighSchool - 280 Sixth St, Campbell Oh, 44405
Certifications

Certified as a PREA Victim support person.

  • First Aid/CPR Certified
This resume is created in 7 minutes.
Career Overview

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Core Strengths
  • Customer Service Expert
  • Adaptive Team Player
  • CPR and First Aid Certfied, and trained in AED
  • Top Sales Performer
  • Inventory Control Familiarity
  • Energetic Work Attitude
  • FAA Certification: Certificate of Proficiency 
  • Telecommunication Skills
  • Strong Organizational Skills
  • Active Listening Skills
  • Sharp Problem Solver
  • Courteous Demeanor
  • Large cash/check deposits expert
  • Client-focused
  • Results-oriented
Accomplishments

Customer Interface

  • Greeted customers upon entrance and handled all cash and credit transactions.
  • Assisted customers over the phone regarding store operations, product, promotions, and orders.

Multi-tasking

  • Cashiered with multiple cash registers at once in tandem to maximize customer flow.

Sales

  • Consistently generated additional revenue through skilled sales techniques.

Product Sales

  • Cross-sold services at a rate of 30%, upgrading customers to different plans and product packages.

Customer Service

  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Work Experience
Flight Attendant 09/2019 to Current Spirit Airlines Chicago, IL
  • Demonstrated and clearly explained safety processes and emergency procedures to passengers before takeoff.
  • Politely greeted incoming passengers and provided direction to seat locations to facilitate boarding process.
  • Controlled flight environment by responding to disruptive passengers per FAA and federal guidelines.
  • Promoted passenger and crew safety by maintaining airline and federal aviation regulations at all times.
  • Served beverages and food items and provided key information about offerings to passengers during flights.
  • Comforted and provided reassurance to passengers during unforeseen or stressful events, such as flight turbulence and flight delays.
Flight Attendant 06/2018 to 02/2019 Endeavor Air New York, NY

Primary responsibility is safety. Attend preflight briefings on details of the flight. Ensure that adequate supplies of refreshments and emergency equipment are on board. Assist in cleaning the cabin between flights. Demonstrate the use of safety and emergency equipment. Ensure all passengers have seatbelts fastened and ensure other safety requirements are met. Serve meals, refreshments, and sometimes sell, beverages, meals, or snacks. Take care of passengers' needs, particularly those with special needs. Reassure passengers during flight, such as when the aircraft hits turbulence. Administer first aid to passengers or coordinate first aid efforts, when needed. Direct passengers in case of emergency.

Flight Attendant 02/2017 to 02/2018 Skywest Airlines Minneapolis, MN

Primary responsibility is safety. Attend preflight briefings on details of the flight. Ensure that adequate supplies of refreshments and emergency equipment are on board. Assist in cleaning the cabin between flights. Demonstrate the use of safety and emergency equipment. Ensure all passengers have seatbelts fastened and ensure other safety requirements are met. Serve meals, refreshments, and sometimes sell, beverages, meals, or snacks. Take care of passengers' needs, particularly those with special needs. Reassure passengers during flight, such as when the aircraft hits turbulence. Administer first aid to passengers or coordinate first aid efforts, when needed. Direct passengers in case of emergency.

Teller 12/2015 to 03/2017 Wells Fargo Dunwoody, GA

Provided account services to customers by receiving deposits and loan payments; cashing checks; issuing savings withdrawals; recording night and mail deposits; selling cashier's checks, traveler's checks, series E bonds; answer questions in person or by telephone. Guided customers to other bank services. Trained multiple new employees quarterly. Developed highly empathetic client relationships and earned a reputation for exceeding sales goals. Achieved high sales percentage with consultative, value-focused customer service approach.

Guest Service Team Lead 05/2010 to 12/2015 Super Target Dunwoody, GA

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Prevented store losses using awareness, attention to detail and integrity.Trained over 20 new employees quarterly. Excelled in exceeding daily credit card application goals. Achieved high sales percentage with consultative, value-focused customer service approach. Cross-trained and provided back-up for other customer service representatives when needed.

Educational Background
Business 2016 Georgia Perimeter College Dunwoody, GA, Fulton

Coursework in Business, Marketing and Communications

2012 Riverwood Intl' Charter School Sandy Springs, GA
This resume is created in 7 minutes.
Summary
Analytical service technician adept at resolving slot technical issues. Critical thinker who addresses issues quickly and who consistently exceeds performance standards. Level-headed and calm in stressful situation with well-developed people skills.
Skills
  • Proficient Troubleshooter
  • Well Organized
  • Quick Learner
  • Quality Focused
  • Teamwork Oriented
  • Leadership
  • Patient and Diligent
  • Excellent Time Management
  • Adaptable
  • Proactive
  • Detail Oriented
  • Hardware Analysis
  • Machine Software Analysis
  • Soldering
  • General knowledge of Windows XP, 7, 10 Desktop
  • General knowledge of Microsoft Outlook E-mail, Word, & Excel
  • Forklift Operator
  • Power Jack Operator
  • Languages- English, Tagalog, Visayan
Experience
11/2016 to Current
Slot Service Technician Century Gaming Technologies Las Vegas, NV
  • Provide thorough support and problem resolution for customers.
  • Technical diagnosis and performs specialized repairs on a variety of  parts in Slot machines.
  • ​Diagnose problems, assess the extent of the problem, document findings, make decisions to repair the product and/or replace parts immediately and accurately, process paperwork and perform data entry upon completion of each job.
  • Troubleshooting all necessary steps before escalation to Manager.
11/2015 to 11/2016
Warehouse Operations Assistant Supervisor Century Gaming Technologies Las Vegas, NV
  • Refurbishment and repair operations
  • Managed the disassembly, stocking, reused materials, and packaging.
  • Organized and rearranged the entire warehouse, itemizing parts and materials with tags and labels.
  • Assembling and installing parts in new and existing slot machines.
  • Unloaded, picked, staged and loaded products for shipping and receiving.
  • Conducted semi annual inventories of warehouse stock.
  • Resolved service issues in a timely manner, including coordinating and processing returns.
  • Rotated stock by month, year, and receiving date.
  • Oversaw special orders and after-hours, urgent shipping jobs.
  • Installed protective bracing, padding and strapping to prevent shifting and damage to items during transport.
  • Operated pallet jacks and seated and stand-up forklifts safely, with a 0% incident rate.
11/2012 to 11/2015
Refurbishment & Repair Warehouse Assistant Supervisor, Bench Tech, QA-QC Suzo-Happ Las Vegas, NV
  • Trained and supervised new hired service employees. 
  • Performed quality repairs and tests on various types of repair products including LCDs, printers, MEI, UBA bill validator, Konami Reels, Aristocrat parts and Aristocrat software upgrading.
  • Assists with monitoring field service issues, work instructions and 6S procedures that will be used within the department.
  • RMA Technician performing product diagnosis, repairs and service including diagnosing problems, including problem identification, research of problem, isolation of issue, and completion of resolution.
  • Test and adjust defined repair product to ensure that they are in optimal working order.
  • Familiarity with soldering irons hand tools. Soldered interface cards.
  • Operate powered industrial forklift to transport inventory.
  • Disassemble and assemble various repair products.
  • Troubleshoot and repair products to wiring or component level and execute replacement of defective components.
  • Quote repair charges, enter and keep accurate database records, be accountable for spare parts inventory usage, assist in repair product receiving, and comply with all shop policies and procedures.
  • Interact positively and professionally, using business etiquette, with customers and co-workers.
  • Use technical repair techniques and make recommendations for changes in processes and/or equipment that would lead to gains in productivity and/or improvement in the quality of repairs.
  • Investigate and document all field issues related to service repairs at casino and OEM level.
  • Maintain product turn around to meet shop's goal and maintain all policies and procedures to meet CRP program demands.
04/2012 to 10/2012
CDL Truck Driver Sunset Tantara Transportation Las Vegas, NV
  • Commercial truck driving
  • Routing and logistics
  • Reinforced and upheld DOT regulations, OSHA requirements, and company policies and procedures.
01/2010 to 04/2012
Warehouse Lead Suzo-Happ Las Vegas, NV
  • Operate powered industrial forklift to transport inventory.
  • Pull/Stage shipment orders, Fill/Transact work orders, replenish flow line materials.
  • Receive, examine, inspect, pack stock items, report damages, keep reports problems to Manager.
  • Organize, clean, and stocked. Verify inventory computations, investigate discrepancies, adjust errors, perform shipping, package goods.
  • Technical service and delivery personnel, fill customer invoices, check part numbers, follow safety/accident procedures, operate company vehicle/equipment.
Education and Training
2012
CDL License upon completion:: Commercial Truck Driving American Institute of Technology Las Vegas, NV, United States
2001
Associate of Applied Science: Computer Technician System Technology Institute Philippines
Organizations
  • Referee for and member of Southern Nevada Officials Association, Las Vegas, NV (2017 - present)
  • Basketball Youth Coach & Trainer, Playhouse Basketball League, Las Vegas, NV (2017 - present)
  • Basketball Youth Coach & Trainer, Henderson National Junior Basketball League, Henderson, NV (2014 - 2016)
This resume is created in 7 minutes.
Summary

Business Analyst versed in data mapping and user acceptance testing, as well as solving complex problems in high-pressure environments. Excels at cultivating, managing and leveraging client relationships that lead to extended engagements and business opportunities.

Highlights

  • POS systems knowledge
  • Food and beverage handling 
  • Ability to handle/resolve problems

Accomplishments
  • Consistently exceeded daily sales targets with an average of $1500  in sales each day.
  • Used propane forklift to load trailer at warehouse. 
  • Prepared pallets by following prescribed stacking arrangement and properly tagging pallets.
  • Assembled product containers and crates.
Experience
Warehouse Worker Aug 2019 to Current
Mandalay Bay Las Vegas, NV
  • Considered specific product requirements and accessibility when managing and organizing storage areas. 
  • Prepared inventory for shipment by attaching tags and labels, preparing shipment documents and securing products on pallets.
  • Staged products between receiving, storage and shipping areas to accurately transfer items.
Inventory Control Clerk Apr 2018 to Aug 2019
Mandalay Bay Las Vegas, NV
  • Documented process flows and developed requirements for functional improvements and enhancements.
  • Met end-user goals by supporting strategic planning initiatives for applications
  • Coordinated strategic flow of business intelligence data to Stratton Warren users.
Spa Attendant Apr 2016 to Apr 2018
Mandalay Bay Las Vegas, NV

  • Referred guests to local restaurants and recommended attractions in the area.
  • Kept records of room availability and guests' accounts, manually or using computers.
  • Contacted housekeeping or maintenance staff when guests reported problems. 
Sales/Stock Associate Jun 2015 to Jun 2018
Famous Footwear Las Vegas, NV

  • Trained all new sales employees on effective techniques.
  • Described merchandise and explain operation of merchandise to customers.
  • Replenished floor stock and processed shipments to ensure product availability for customers
Sales /Stock Associate Oct 2013 to May 2015
Jcpenney Newark, DE

  • Take inventory merchandise to identify items to be reordered.
  • Managed the purchasing process for the entire department.
  • Ran weekly and monthly strategy reports to analyze business trends and make recommendations.
Shipping & Receiving Jun 2011 to Sep 2012
EJ Deseta Wilmington, DE
  • Plan, develop, or implement warehouse safety and security programs and activities.
  • Evaluate freight or inventory costs associated with transit times to ensure that costs are appropriate.
  • Banded, wrapped, packaged and cleaned equipment.
  • Operated powered lift trucks, floor sweepers, pallet jacks and forklifts safely, with a 0% incident rate.
Education
High School Diploma, Sheet Metal 2012 Delcastle Technical High School Wilmington, DE, United States
Psychology 2013 Wilmington University New Castle, DE, United States
Skills


  • Customer service
  • Shipping & Receiving
  • Forklift
This resume is created in 7 minutes.
Summary

Reliable housekeeper dedicated to keeping all areas clean, organized and professional. Knowledgeable about cleaning high-traffic, infection-prone areas such as bathrooms and kitchens with care and attention to minor details. Well-organized team player committed to client satisfaction.

Highlights
  • Keen eye for detail
  • Leadership Training
  • Responsible and reliable
  • Staff training
  • Exceptional time management
  • Bloodborne pathogen training
  • Hazardous materials handling
Experience
Housekeeping Attendant/ Laundry , 03/2007 to Current Southland Nursing Home Peachtree City, GA
  • Managed client laundry with proper care and attention to needs of different linens and articles of clothing
  • Informed supervisor when supplies were low
  • Interacted pleasantly with clients and patrons when performing daily duties, which improved customer retention
House Cleaner, 01/2005 to 03/2007 Taneshia Cox Newnan, GA
  • Provided deep cleaning services for areas in need of additional sanitation
  • Managed client laundry with proper care and attention to needs of different linens and articles of clothing
  • Dusted and vacuumed rooms, wiped baseboards, removed scuff marks and cleaned mirrors, toilets, sinks, showers, tubs and marble floors daily
Laundry Attendant, 02/2004 to 02/2005 Aberdeen Woods Peachtree City, GA
  • Received and marked articles for laundry, identifying code numbers or names, using hand or machine markers
  • Disinfected equipment and supplies, using germicides and steam-operated sterilizers
  • Moved loads between machines, operated ironing equipment and folded laundered items
This resume is created in 7 minutes.
Professional Summary

IT Specialist dedicated to continuous process improvement in the face of rapidly evolving and changing markets. Extremely results-oriented and proactive in addressing and resolving problems.

Skills
  • Motivated team player
  • Efficient multi-tasker
  • Deadline-oriented
  • Customer service-oriented
  • Consistently meet goals
  • Effective leader
  • Exceptional interpersonal communication
  • Project management
  • Organized
  • Fast learner
  • Python
  • Web application development
  • Linux
  • Active Directory
  • M-Files (IMF)
Work History
Feb 2019 - Current دبي, دبي
Representative / FasterCapital
  • Sourced top-quality candidates to fill key roles.
  • Sourced initial funding to get business off the ground.
  • Developed and executed marketing programs and general business solutions resulting in increased company exposure, customer traffic, and sales.
Dec 2015 - Current Willemstad, Curaçao
Service Desk Engineer / Guardian Group - Fatum
  • Configured hardware, devices and software to set up work stations for employees.
  • Developed and tested new product offerings prior to release to assist development team in bug identification.
  • Helped streamline repair processes and update procedures for support action consistency.
Jan 2015 - Current Willemstad, Curaçao
IT Infrastructure Officer / Guardian Group - Fatum
  • Installed software, modified and repaired hardware and resolved technical issues.
  • Provided base level IT support to non-technical personnel within the business.
  • Resolved customer issues in a clear, courteous and straightforward manner.
  • Demonstrated professionalism and courtesy with customers at all times.
  • Resolved problems with malfunctioning products.
  • Set up staff workstations with PCs, phones and laptops.
  • Placed special merchandise orders for customers.
  • Responded to all customer inquiries thoroughly and professionally.
  • Accurately logged all daily shipping and receiving orders.
  • Answered customer questions about product availability and shipment times.
  • RPA Developer (UiPath Developer)
  • Robotic Process Automation Management
Sep 2014 - Oct 2015 Willemstad, Curacao
Helpdesk Technician / Smith & Nephew Curacao
  • Installed software, modified and repaired hardware and resolved technical issues.
  • Provided base level IT support to non-technical personnel within the business.
  • Managed call flow and responded to technical support needs of customers.
  • Coordinated product orders.
  • Reviewed technical documentation and procedures.
Dec 2013 - Sep 2014 Willemstad, Curacao
Installation & Maintenance Technician Supervisor / Integrated Security Concepts N.V.
  • Coached and mentored 2 new staff members, including conducting performance reviews.
  • Installed software, modified and repaired hardware and resolved technical issues.
  • Followed up with clients to ensure optimal customer satisfaction.
  • Worked closely with team members to meet or exceed all customer service requirements.
  • Positioned and terminated cables, wires and strapping.
  • Recommended system-level hardware and software installations.
  • Fed cables through access holes, roof spaces and cavity walls.
Jan 2011 - May 2011 Willemstad, Curacao
Internship / Infotrans Caribbean N.V.
  • Repaired malfunctioning system components.
  • Positioned and terminated cables, wires and strapping.
  • Diagnosed and repaired hardware, software and system issues.
Affiliations
  • Member, Vrijwilligers Korps Curacao, 2019 to Current
Education
2019 Kaya Kol. C.N. Winkel Z/N -Marine Kazerne Suffisant, Curacao
Basis Opleiding VKC in Aspirant VKC Bureau Opleiding VKC (Vrijwilligers Korps Curacao)
2011 Curacao
ICT Medewerker Beheer 3 in Information Technology Nilda Pinto SBO
Curacao
Process Technology Lev. 3 in Process Technologies MTS - (MiddelBaar Technische School)
2007 Curacao
Electrical Engineering - PKL in Electrical Engineering Technical College St. Jozef
2006 Curacao
Electrical Engineering - PKL in Electrical Engineering Technical College St. Jozef
Languages
Spanish | English | Papiamentu | Netherlands
This resume is created in 7 minutes.
Professional Summary

Organized, independent worker with strong time-management skills.

Meticulous, hard working young man, excellent at juggling multiple tasks and working under pressure seeking an entry level position with the US Postal Service in an attempt to start my professional career servicing the community.

Skills
  • Strong verbal communication
  • Extremely organized
  • Team leadership
  • Self-motivated
  • Flexible
  • Strong interpersonal skills
  • Positive outlook
  • Energetic and driven
  • Dependable
  • Excellent work ethic
Work History
Attendant, 09/2013 to Current
Swaders Sports Park 4725 Whitehill Boulevard, Prince George VA 23875

  • Greeted and assisted customers entering the complex to ascertain what each customer wanted or needed.
  • Described product to customers and accurately explained details and care of merchandise.
  • Politely assisted customers in person and via telephone.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Developed reputation as an efficient service provider with high levels of accuracy.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Ensured products met requirements for Design for Manufacturing (DFM).
  • Worked independently with minimal direction.
  • Ensured compliance with product specifications and standards requirements.
  • Gained essential knowledge while attending Virginia State University. Currently enrolled pursing Bachelors of Science with a concentration of Animal Science.
  • Prioritized and accomplished wide range of tasks each shift.
Education
High School Diploma: 2013
Petersburg High School - Petersburg, VA
Bachelor of Science: Animal Science, Current
Virginia State University - Petersburg, VA
Additional Information
Boy Scouts of America from 2002-2012. Troop leader Larry Akinwole Smith.
This resume is created in 7 minutes.
Career Overview
Highly enthusiastic sales and customer service professional with over ten years client interface experience.  Independent and motivated worker with great communication skills. 
Core Strengths
  • Customer service expert
  • Excellent communication skills
  • Seasoned in conflict resolution
  • Goal-oriented
  • Strong organizational skills
  • Top performer
Accomplishments


    Customer Service and Sales
    • Researched, calmed and rapidly resolved client conflicts to prevent loss of clientele.
    • Consistently generated additional revenue through skilled sales techniques.
    • Surpassed every service target set by upper management for seven straight years.
    • Selected as a member of "The Dream Team."
    • Received numerous awards for going above and beyond expectations.


Work Experience
Slot Attendant Nov 2009 to Apr 2016
Hollywood Casino Charles Town, WV
  • Maintained over two thousand slot machines to keep them in optimal working order.
  • Greeted and assisted guest with a positive and outgoing attitude.
  • Payed jackpots from $1,200 to $80,000 including processed all involved paperwork and tax forms.  
  • Responsible for maintaining a ten thousand dollar bank with 100% accuracy.
  • Trained new employees on customer service standards and machine repair.
Administrative Assistant, Sales Apr 2007 to Sep 2009
Willow Pond Transport Martinsburg, WV
  • Assisted owner with organizing new business from the ground up. 
  • Designed electronic file systems and maintained electronic and paper files.  
  • Received and screened a high volume of internal and external communications.
  • Properly routed agreements, contracts and invoices through the signature process. 
  • Managed the day-to-day calendar for the company's service personnel.
  • Recommended and helped customers select services and merchandise based on their needs. 
  • Served as liaison between customers and service personnel.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Sales, Customer Service Jan 2004 to Mar 2007
Alger's Auto Recycling Ranson, WV
  • Achieved high sales percentage with consultative, value-focused customer service approach.
  • Located and orchestrated transit of product to consumer.
  • Computed accurate sales prices for purchase transactions.
  • Guaranteed positive customer experiences and resolved customer complaints.
  • Accurately logged all daily shipping and receiving orders.
  • Regularly sought opportunities to up sell and add on additional merchandise.
  • Handled walk in customers as well as business to business sales.
  • Used industry specific hotline to locate and sell merchandise.
This resume is created in 7 minutes.
Professional Summary
Responsible slot floor person seeks employment with slot floor person. Background includes four years of cashiering experience with high accuracy and strong attention to detail.
Skills
  • Player rewards programs
  • Flexible
  • Team player
  • Team player
  • Creative problem solver
Work History
Slot Floor Person, 01/2013 to Current
Silverton Casino 3333 Blue Diamond Rd, Las Vegas, NV 89139
  • Explained house rules, such as game rules and betting limits, to patrons.
  • Exchanged paper currency for playing chips and coin money.
  • Resolved guest complaints quickly, effectively and tactfully.
  • Retained premium slot and table players through exceptional customer service.
  • Cashed out employee tips and worked with slot technicians to pay out jackpots.
  • Anticipated and prevented security and facility problems through careful supervision and tactful dispute resolution.

Education
Associate of Applied Science: Associate of Secretarial Science , 2001
ST Mary's College - ETHIOPIA, ADDIS ABEBA
This resume is created in 7 minutes.
Professional Summary

 

Reliable and hard working, multi-tasking individual with exceptional data entry and customer service skills.
Skills
  • Works well under pressure
  • Excellent communication skills
  • Customer service-oriented
  • Fast Learner
  • Highly Dependable
  • Excellent Attention to detail
  • Bilingual
Work History
Caregiver, 08/2010 to 12/2013
Andrew Farms 4844 Road 19 Madera, CA 93637
  • Assisted patients with daily functions.
  • Monitored fluid intake and output levels.
  • Provided all daily living tasks to enhance quality of life for elderly patients.
Caregiver, 02/2011 to 07/2012
Right At Home 5084 N Fruit Ave Suite 105 Fresno, CA 93711
  • Experience with various medical conditions including Parkinson's, Dementia, Diabetes, Cancer, and Alzheimer's
  • Assisted residents with bathing, dressing, feeding, lifting and transferring.
  • Provided all daily living tasks to enhance quality of life for elderly patients.
  • Monitored fluid intake and output levels.
  • Assisted patients with daily functions.

 

Cashier, 12/2007 to 08/2008
Buggy Shower Car Wash 230 N. Gateway Dr. Madera Ca 93637
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Earned management trust by serving as key holder, responsibly opening and closing store.
  • Politely assisted customers in person and via telephone.
  • Maintained cleanliness and presentation of stock room and production floor.
  • Directed calls to appropriate individuals and departments.
Slot Attendant, 03/2004 to 10/2007
Chuckchansi Gold Resort and Casino 711 Lucky Ln Coarsegold, CA 93614
  • Multi-tasked while giving out change and servicing slot machines.
  • Provided exceptional customer service.
  • Completed and processed jackpot paperwork.
Medical Billing Clerk, 02/2006 to 07/2006
John Nelson M.D. 7061 N. Whitney Ave Ste 101 Fresno, Ca 93720
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Professionally and courteously verified appointment times with patients.
  • Verified patients' eligibility and claims status with insurance agencies.
  • Prepared patient charts accurately and neatly for the clinic.
  • Maintained strict patient and physician confidentiality.
  • Posted and adjusted payments from insurance companies.

 

Office Assistant, 09/2002 to 09/2003
Diestel Turkey Ranch 22200 Lyons Bald Mountain Rd. Sonora, CA 95370
  • Verifying and inspecting product before packaging
  • Provided administrative support to supervisor such as, faxing, coping, filling, and data entry.
  • Retrieving employee timesheets for payroll.
  • Scheduled employee interviews and meetings.
  • Translated during employee meetings.
Education
High School Diploma: 2000
Madera High School - 200 S L st Madera, CA 93637
Certification: Medical Office Administration, 2006
ITTech - 362 N Clovis Ave Clovis, CA 93612
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Professional Summary
Organized, independent worker with strong time-management skills. Bilingual with customer service background. Skilled in developing relationships and providing exceptional individualized service.
Skills
  • Honest, trustworthy and punctual
  • Spanish Fluency​
  • Knowledge of inventory practices
  • Reading comprehension
  • Proficient in customer service
  • Organizing data and compiling summaries and tabulations
  • Willing to work nights and weekends
  • Extensive food/beverage knowledge
Work History
09/2015 to 06/2016
Cashier/Concession Attendant North Medford Student Store Medford, OR
  • Greeted customers promptly.
  • Received customer payments.
  • Assisted customers in selecting items based on needs.
  • Created attractive displays to promote items.
  • Consistently provided professional, friendly and engaging service.
  • Inventoried and restocked items throughout day.
  • Spoke with patrons to ensure satisfaction with food and service



06/2015 to 09/2015
Babysitter Amy/Travis Scheidegger Central Point, OR

  • Closely monitored children's play activities to verify safety.
  • Dressed toddlers and changed their diapers.Dressed toddlers and changed their diapers.
  • Made nutritious meals and snacks for the children.
  • Allowed for ample outdoor recreation time.


Education
Current
High School Diploma
North Medford High School - Medford, OR
  • 3.8 GPA
  • Junior Varsity Swim Team
  • DECA Member/Officer
  • Completed Woodworking Course
Accomplishments
  • DECA State Qualifier
  • Placed 3rd Overall in Apparel and Accessories Management, DECA Event
  • Qualified for Siskiyou Triathlon (2017)