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Professional Overview

Personable professional with superior communication skills and extensive experience in the coordination, planning and support of daily operational and administrative functions in a highly confidential environment. Excels in Gaming/Guest operation.

Skills
  • Notary Public 
  • Computer literate (Windows and Mac)
  • Typing Test Certified 64 wpm
  • MS Word, Microsoft, Outlook, Access, PowerPoint, Excel, MAC,  Kronos, HR Logix, AS 400, Stratton-Warren, LMS,  iTrak and more.
Relevant Professional Experience
Travel Management 06/2018 to Current Caesars Entertainment Corporation Las Vegas, NV Call center customer service, booking charter flight packages for invited players. 
Flight Attendant 12/2018 to Current Frontier Airlines Las Vegas, NV Passenger Safety, Customer Service, CPR/AED/First Aid
Owner; Home-based Staging Business 01/2014 to 03/2017 Barbara's Staging Design, LLC North Las Vegas, NV Studied Home Staging and Design and later developed an innovative approach to selling homes, by staging rooms to attract buyers. Due to financial constraints within the current real estate market, this service is no longer cost-effective.​
Senior Analyst, Human Capital 09/2012 to 06/2013 Xerox Las Vegas, NV
  • Establishing and maintaining gaming license issued by State of Nevada Gaming Control Board.
  • Ensuring all State Gaming compliance requirements are met by company, responsible for over 500 employees' licenses as well as the company's licensing.
  • Direct contact for State of Michigan Gaming Control Board.
  • Developed and implemented the company's onboarding process, including processing Government I-9 verifications.
Administrative Assistant/Corporate Security 05/2008 to 08/2012 Tropicana Hotel & Casino Las Vegas, NV
  • Multiple phone lines, payroll, uniform control, assisting the Director of Security and Surveillance, scheduling appointments, greeting visitors, maintaining executive calendar, purchasing, budgeting, applicant screening, on-boarding personnel and out-processing employees and other basic Human Resources tasks.
  • Evidence Custodian, Background Investigator, Lost and Found Coordinator.
Field Training Officer 12/2006 to 05/2008 Monte Carlo Hotel & Casino Las Vegas, NV
  • Training new Security Officers, report-writing, dispatching and surveillance.
  • Personally trained the officers in Fire Evacuation procedures, just prior to the 2008 Monte Carlo fire.
Education
Computer Science, Business, Bio Community College Southern Nevada Community College Southern Nevada North Las Vegas, NV, USA
High School Diploma: General Studies Thousand Oaks High School Thousand Oaks, CA, USA
Additional Information
  • NOTARY PUBLIC, STATE OF NEVADA
  • PRIVATE INVESTIGATOR, STATE OF NEVADA
  • CREDENTIALED BY THE STATE OF NEVADA GAMING BOARD TO PROCESS GAMING APPLICATIONS

REFERENCES AVAILABLE UPON REQUEST

This resume is created in 7 minutes.
Professional Summary
Hardworking individual with 16 years in management and a background in product ordering and quickly taking orders, managing the drive-thru window and preparing food. POS systems knowledge.
Dedicated food service worker proficient in customer service, food handling, preparation and Point of Sale (POS) transactions. Seeking a new career with opportunities for advancement in management.
Skills
  • Point of Sale (POS) system operation
  • Quick learner
  • Able to lift 50 pounds
  • Stocking
  • Proficient in cash management
  • Fast and efficient service worker
  • Restaurant operations
  • Dedicated team player
  • People-oriented
  • Cash handling and management
  • Inmate behavior modification tactics
  • Criminal laws
  • Search and Seizure Procedures
  • Safety and Security Enforcement
  • Suicide Prevention Training
  • Safety and Security
  • Restraint Techniques
  • Inmate Management
  • Correctional Facility Procedures
  • Self-Defense Techniques
  • Firearm operations trained
  • Weapons training
Work History
Correctional Officer, 11/2018 to Current
CoreCivic Youngstown, OH
  • Built solid relationships with staff and residents to keep institution safe and secure.
  • Cleaned prisoner holding areas to prevent spread of disease or infection.
  • Made rounds at specified intervals and conducted head counts and roll calls.
  • Established positive working relationships and maintained boundaries with resident offenders.
  • Searched building and grounds, living quarters and work areas for contraband.
  • Conducted routine and emergency head counts.
  • Arranged for medical and dental care of inmates.
  • Prepared, processed and maintained forms, reports, logs, records and activity journals.
Shift Leader, 01/2015 to 11/2018
Taco Bell 1327 youngstown warren road niles, ohio
  • I was in charge of doing the truck order and making sure we had product to get us to the next truck and not too much that it would expire. 
  • I ran shifts and put the appropriate amount of food needed down to ensure we were giving out fresh food and eliminating waste.
  • Ran goals and times to ensure fast and quality service.
  • Handled the safe daily and did a change order so we would have money for the week.
  • Did the assistant managers job when we didn't have one and when the assistant didn't step up and help the rgm.
Bus Attendant, 06/2011 to 01/2015
Transit Service Inc. 1130 Performance Place, Youngstown, Oh, 44505
I took care of mentally and handicapped children. I learned how to secure a wheelchair in a schoolbus.
Server, 07/2011 to 12/2013
Los Gallos 685 Boardman-Canfield Rd, Boardman, Oh, 44512
  • Opened and closed restaurant
  • Trained new servers
  • Provided excellent dining experience
  • Consistently provided friendly guest service and heartfelt hospitality.
  • Built loyal clientele through friendly interactions and consistent appreciation.
  • Prepared fountain drinks and ice cream items.
  • Handled currency and credit transactions quickly and accurately.
  • Followed food safety procedures according to company policies and health and sanitation regulations.
  • Went and helped at other stores when asked
Education
High School Diploma: 2003
Campbell Memorial HighSchool - 280 Sixth St, Campbell Oh, 44405
Certifications

Certified as a PREA Victim support person.

  • First Aid/CPR Certified
This resume is created in 7 minutes.
Career Overview

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Core Strengths
  • Customer Service Expert
  • Adaptive Team Player
  • CPR and First Aid Certfied, and trained in AED
  • Top Sales Performer
  • Inventory Control Familiarity
  • Energetic Work Attitude
  • FAA Certification: Certificate of Proficiency 
  • Telecommunication Skills
  • Strong Organizational Skills
  • Active Listening Skills
  • Sharp Problem Solver
  • Courteous Demeanor
  • Large cash/check deposits expert
  • Client-focused
  • Results-oriented
Accomplishments

Customer Interface

  • Greeted customers upon entrance and handled all cash and credit transactions.
  • Assisted customers over the phone regarding store operations, product, promotions, and orders.

Multi-tasking

  • Cashiered with multiple cash registers at once in tandem to maximize customer flow.

Sales

  • Consistently generated additional revenue through skilled sales techniques.

Product Sales

  • Cross-sold services at a rate of 30%, upgrading customers to different plans and product packages.

Customer Service

  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Work Experience
Flight Attendant 09/2019 to Current Spirit Airlines Chicago, IL
  • Demonstrated and clearly explained safety processes and emergency procedures to passengers before takeoff.
  • Politely greeted incoming passengers and provided direction to seat locations to facilitate boarding process.
  • Controlled flight environment by responding to disruptive passengers per FAA and federal guidelines.
  • Promoted passenger and crew safety by maintaining airline and federal aviation regulations at all times.
  • Served beverages and food items and provided key information about offerings to passengers during flights.
  • Comforted and provided reassurance to passengers during unforeseen or stressful events, such as flight turbulence and flight delays.
Flight Attendant 06/2018 to 02/2019 Endeavor Air New York, NY

Primary responsibility is safety. Attend preflight briefings on details of the flight. Ensure that adequate supplies of refreshments and emergency equipment are on board. Assist in cleaning the cabin between flights. Demonstrate the use of safety and emergency equipment. Ensure all passengers have seatbelts fastened and ensure other safety requirements are met. Serve meals, refreshments, and sometimes sell, beverages, meals, or snacks. Take care of passengers' needs, particularly those with special needs. Reassure passengers during flight, such as when the aircraft hits turbulence. Administer first aid to passengers or coordinate first aid efforts, when needed. Direct passengers in case of emergency.

Flight Attendant 02/2017 to 02/2018 Skywest Airlines Minneapolis, MN

Primary responsibility is safety. Attend preflight briefings on details of the flight. Ensure that adequate supplies of refreshments and emergency equipment are on board. Assist in cleaning the cabin between flights. Demonstrate the use of safety and emergency equipment. Ensure all passengers have seatbelts fastened and ensure other safety requirements are met. Serve meals, refreshments, and sometimes sell, beverages, meals, or snacks. Take care of passengers' needs, particularly those with special needs. Reassure passengers during flight, such as when the aircraft hits turbulence. Administer first aid to passengers or coordinate first aid efforts, when needed. Direct passengers in case of emergency.

Teller 12/2015 to 03/2017 Wells Fargo Dunwoody, GA

Provided account services to customers by receiving deposits and loan payments; cashing checks; issuing savings withdrawals; recording night and mail deposits; selling cashier's checks, traveler's checks, series E bonds; answer questions in person or by telephone. Guided customers to other bank services. Trained multiple new employees quarterly. Developed highly empathetic client relationships and earned a reputation for exceeding sales goals. Achieved high sales percentage with consultative, value-focused customer service approach.

Guest Service Team Lead 05/2010 to 12/2015 Super Target Dunwoody, GA

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Prevented store losses using awareness, attention to detail and integrity.Trained over 20 new employees quarterly. Excelled in exceeding daily credit card application goals. Achieved high sales percentage with consultative, value-focused customer service approach. Cross-trained and provided back-up for other customer service representatives when needed.

Educational Background
Business 2016 Georgia Perimeter College Dunwoody, GA, Fulton

Coursework in Business, Marketing and Communications

2012 Riverwood Intl' Charter School Sandy Springs, GA
This resume is created in 7 minutes.
Summary
Analytical service technician adept at resolving slot technical issues. Critical thinker who addresses issues quickly and who consistently exceeds performance standards. Level-headed and calm in stressful situation with well-developed people skills.
Skills
  • Proficient Troubleshooter
  • Well Organized
  • Quick Learner
  • Quality Focused
  • Teamwork Oriented
  • Leadership
  • Patient and Diligent
  • Excellent Time Management
  • Adaptable
  • Proactive
  • Detail Oriented
  • Hardware Analysis
  • Machine Software Analysis
  • Soldering
  • General knowledge of Windows XP, 7, 10 Desktop
  • General knowledge of Microsoft Outlook E-mail, Word, & Excel
  • Forklift Operator
  • Power Jack Operator
  • Languages- English, Tagalog, Visayan
Experience
11/2016 to Current
Slot Service Technician Century Gaming Technologies Las Vegas, NV
  • Provide thorough support and problem resolution for customers.
  • Technical diagnosis and performs specialized repairs on a variety of  parts in Slot machines.
  • ​Diagnose problems, assess the extent of the problem, document findings, make decisions to repair the product and/or replace parts immediately and accurately, process paperwork and perform data entry upon completion of each job.
  • Troubleshooting all necessary steps before escalation to Manager.
11/2015 to 11/2016
Warehouse Operations Assistant Supervisor Century Gaming Technologies Las Vegas, NV
  • Refurbishment and repair operations
  • Managed the disassembly, stocking, reused materials, and packaging.
  • Organized and rearranged the entire warehouse, itemizing parts and materials with tags and labels.
  • Assembling and installing parts in new and existing slot machines.
  • Unloaded, picked, staged and loaded products for shipping and receiving.
  • Conducted semi annual inventories of warehouse stock.
  • Resolved service issues in a timely manner, including coordinating and processing returns.
  • Rotated stock by month, year, and receiving date.
  • Oversaw special orders and after-hours, urgent shipping jobs.
  • Installed protective bracing, padding and strapping to prevent shifting and damage to items during transport.
  • Operated pallet jacks and seated and stand-up forklifts safely, with a 0% incident rate.
11/2012 to 11/2015
Refurbishment & Repair Warehouse Assistant Supervisor, Bench Tech, QA-QC Suzo-Happ Las Vegas, NV
  • Trained and supervised new hired service employees. 
  • Performed quality repairs and tests on various types of repair products including LCDs, printers, MEI, UBA bill validator, Konami Reels, Aristocrat parts and Aristocrat software upgrading.
  • Assists with monitoring field service issues, work instructions and 6S procedures that will be used within the department.
  • RMA Technician performing product diagnosis, repairs and service including diagnosing problems, including problem identification, research of problem, isolation of issue, and completion of resolution.
  • Test and adjust defined repair product to ensure that they are in optimal working order.
  • Familiarity with soldering irons hand tools. Soldered interface cards.
  • Operate powered industrial forklift to transport inventory.
  • Disassemble and assemble various repair products.
  • Troubleshoot and repair products to wiring or component level and execute replacement of defective components.
  • Quote repair charges, enter and keep accurate database records, be accountable for spare parts inventory usage, assist in repair product receiving, and comply with all shop policies and procedures.
  • Interact positively and professionally, using business etiquette, with customers and co-workers.
  • Use technical repair techniques and make recommendations for changes in processes and/or equipment that would lead to gains in productivity and/or improvement in the quality of repairs.
  • Investigate and document all field issues related to service repairs at casino and OEM level.
  • Maintain product turn around to meet shop's goal and maintain all policies and procedures to meet CRP program demands.
04/2012 to 10/2012
CDL Truck Driver Sunset Tantara Transportation Las Vegas, NV
  • Commercial truck driving
  • Routing and logistics
  • Reinforced and upheld DOT regulations, OSHA requirements, and company policies and procedures.
01/2010 to 04/2012
Warehouse Lead Suzo-Happ Las Vegas, NV
  • Operate powered industrial forklift to transport inventory.
  • Pull/Stage shipment orders, Fill/Transact work orders, replenish flow line materials.
  • Receive, examine, inspect, pack stock items, report damages, keep reports problems to Manager.
  • Organize, clean, and stocked. Verify inventory computations, investigate discrepancies, adjust errors, perform shipping, package goods.
  • Technical service and delivery personnel, fill customer invoices, check part numbers, follow safety/accident procedures, operate company vehicle/equipment.
Education and Training
2012
CDL License upon completion:: Commercial Truck Driving American Institute of Technology Las Vegas, NV, United States
2001
Associate of Applied Science: Computer Technician System Technology Institute Philippines
Organizations
  • Referee for and member of Southern Nevada Officials Association, Las Vegas, NV (2017 - present)
  • Basketball Youth Coach & Trainer, Playhouse Basketball League, Las Vegas, NV (2017 - present)
  • Basketball Youth Coach & Trainer, Henderson National Junior Basketball League, Henderson, NV (2014 - 2016)