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Professional Summary

Personable Communications Specialist employing exceptional relationship building abilities to cultivate positive rapport among clients, staff and management. Highly-developed communicator with outstanding capabilities in complex problem-solving and conflict resolution.

  • Administrative Support
  • Data Entry
  • Travel Arrangements
  • Office Management
  • Customer Service
  • Administrative Functions
  • Customer Billing
California State University San Bernardino San Bernardino, CA 2013 Bachelor of Arts: Mass Communication/Public Relations
Work History
Tesla Inc. - Service Adviser
Cathedral City, CA 04/2018 - Current
  • Ensured superior customer experience by actively listening to customer's concerns, clarifying description of problems, conducting inspections, taking test drives, checking vehicle maintenance records, and examining service schedules
  • Managed approximately 40+ incoming calls, emails per day from customers
  • Provide Support to Technicians / Car Washers by checking tire tread, tire pressure, and washing cars
  • Writing over 22 tickets per day with above 90% Customer Service Satisfaction score
In Home Services - Home Caregiver
Banning, California 12/2009 - Current
  • Maintain clean, safe and well-organized patient environment
  • Work to improve and enhance patient lives through effective and compassionate care by transporting client to doctors appointments, administer over 6 types of medications instructed by physician and other related duties
Morongo Casino Resort and Spa - Reservations Agent (Call Center)
Cabazon, CA 05/2017 - 04/2018
  • Answer 80+ telephone calls daily and reaching 100% every time in quality service index
  • Patiently controlled conversations/situations when guest is difficult to understand
  • Assist customers with planning and booking reservations
  • Help plan travel itineraries by suggesting local tourist attractions and places of interest

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Professional Summary
10 time Emmy award-winning video content developer and producer who leads large and small production teams in the creation of factual content and programming. Excels at identifying compelling stories, story arcs and production approaches that maximize impact on audiences. Deep understanding of the development and production process from concept to completion.
  • Content Development
  • Journalism
  • Multiplatform Storytelling
  • Digital Content
  • Impact-oriented Content
  • Pilots, Series, Specials, Documentaries
Work History
Producer I Content Development Leader 06/2017 to Current
Independent Consultant | Contractor Seattle, Washington
  • 2017 National Edward R. Murrow journalism award for best news documentary, Mystery Sharks of Seattle.
  • 2017 International Wildlife Conservation Film Festival winner, Best Crime Category, Mystery Sharks of Seattle.
  • Specializes in content development across all platforms, treatments, pilots, planning and strategy, producing, pitching, scripting through full production execution.
Senior Vice President Content & Marketing I Producer 01/2015 to 06/2017
PBS Network,,, Seattle, WA
  • Developed Emmy-winning series Borders & Heritage: Stories of Immigration, broadcast on PBS in Seattle, PBS Newshour and recently syndicated for international distribution to Voice Of America.
  • Winner, 2016 International Wildlife Film Festival award in the Best Crime Category, The Poaching of Puget Sound. Story featured on PBS Newshour.
  • Developed, executive produced multiple Emmy award-winning series, IN Close, featuring impact-oriented journalism.
  • Developed, executive produced, The Hunt for Northwest Poachers, featuring PBS Nature host Chris Morgan.
  • Achieved record 12 Emmy team wins under my leadership for impact-oriented journalism and feature programming in 2016.
  • Developed, executive produced Emmy nominated three-part series, The Day I Age Out, spotlighting the broken foster care system.
Vice President Marketing & Communications | Producer 01/2014 to 01/2015
PBS,, Seattle, WA
  • Transformed traditional TV creative production team into an innovative multimedia, short-form, long-form, broadcast and online video publisher.
  • Implemented content strategy, overseeing all social media channels and content production to promote brand products and increase customer base.
  • Developed visual rebrand for PBS broadcast network presentation from graphic motion design to broadcast implementation and style guide.  
  • Preserved brand integrity through relentless monitoring ensuring consistency and quality of content.
President | Chief Creative Officer | Producer 01/2010 to 01/2014
SwordStone Digital Creative Agency Seattle Los Angeles, WA CA
  • Specializing in series, pilots, specials, documentary and short-form digital content development, strategy and planning for national clients.
Director of Marketing | Producer 01/2005 to 01/2010
CBS Television Network, Cox Media Group Seattle, WA
  • Supervised award-winning broadcast productions and marketing for news and entertainment including feature documentaries, hosted and non-hosted magazine style content and short-form digital video storytelling.
  • Oversaw visual broadcast presentation for live daily news production.
  • Led internal creative team of video producers, production crew, post production editors, graphic designers, writers and social media content producers.
Director of Marketing | Producer 01/1998 to 01/2005
ABC Television Network, Fisher Communications Seattle, WA
  • Produced ABC Network primetime video branded content, managed advertising and production budget.
  • Honored with 6 Emmy awards for short-form video content.
  • Managed cross-functional creative teams of producers, editors, photographers and graphic designers.
Producer | Director | Journalist 10/1993 to 01/1998
CBS Television Network, McGraw-Hill Broadcasting Group Bakersfield, California
  • 2-time winner of Southern California Golden Mic award for best interview program and sports investigation.
Associate of Arts: Bakersfield College - Bakersfield, CA
Communications: California State University - Bakersfield, CA

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Doctor of Osteopathic Medicine, OMS IV Des Moines University - Des Moines IA
Master of Science: Microbiology-Immunology, 2015
Colorado State University - Fort Collins, CO
Bachelor of Science: Health and Exercise Science-Sports Medicine Colorado State University - Fort Collins, CO
Work History
Perioperative Services Assistant, 05/2015 to 05/2016
University of Colorado HealthFort Collins, CO
  • Assisted nurses in the direct critical care of patients pre and postoperatively.
  • Greeted patients and brought them back to the SAC unit, where I helped prep the surgical site.
  • Assisted in the PACU by hooking patients up to pulse oximeters, EKG leads, and blood pressure monitors.
  • Assisted in the one day surgery center with patient recovery.
Research Volunteer, 08/2014 to 01/2015
Colorado State University
  • Volunteered in a tuberculosis research lab where I performed RNA extractions for PCR, as well as running the PCR itself.
  • Trained to work in a BSL-3 facility with tuberculosis infected mice and mini pigs.
  • Assisted in preparing and plating media, as well as additional prep work for experiments.
Lab Assistant , 03/2014 to 08/2014
Summit Pathology
  • Accessioned and registered Surgical Pathology specimens at Poudre Valley Hospital and Medical Center of the Rockies.
  • Assisted Radiologists during Fine Needle Aspirate procedures by preparing slides and informing patients about the procedure.
  • Assisted the GI staff during EUS procedures and the Respiratory staff during Super D Bronchoscopy procedures with slide preparation.
Pathology Support Specialist , 06/2012 to 03/2014
University of Colorado Health
  • Assisted in the day to day operations of the surgical pathology lab by accessioning and preparing surgical specimens for gross dissection.
  • Stained specimen slides during rapid diagnosis frozen sections.
  • Researched patient histories for more complicated cases.
Strength and Conditioning Intern , 01/2012 to 05/2012
Colorado State University
  • Assisted with the execution of the winter conditioning program for the Colorado State University Football team.
  • Helped coach the ladies golf team and provided input towards their program design.
  • Assigned to monitor one side of the weight room for the training of the track and field team and ran large groups of track athletes through ab circuits.
Sports Performance Intern , 08/2011 to 12/2011
Arizona State University
  • Assisted with the daily supervision and execution of strength programs for a multitude of Division One athletic teams at Arizona State University including football, wrestling, track, golf, swimming, and diving.
  • Coached student athletes in the proper lifting technique and equipment use.
  • Attended to the daily maintenance of the training facilities.
Manager/Sales Associate , 06/2010 to 07/2011
General Nutrition Company Fort Collins, CO
  • Acted as manager in the summer of 2011, which included being in charge of a four person sales team.
  • Worked with individuals from a diverse background to help achieve their fitness goals with proper nutrition.
Certifications/Volunteer Experience
  • BLS for Health Care Providers
  • ACLS for Health Care Providers
  • Courage League Sports Volunteer
  • Des Moines Marathon Osteopathic Medicine Finish Line Assistant
  • Boys and Girls Club Volunteer
  • Eagle Scout-Boy Scouts of America

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Bachelor of Arts: Journalism, Digital Media May 2018 MARQUETTE UNIVERSITY Diederich College of Communication, Milwaukee, WI
GPA: 3.45/4.00
Coursework in O'Brien Fellowship Program: Currently working with independent journalist, Eben Pindyck.
Marquette Wire Milwaukee, WI Sports Producer 06/2017 to Current
  • Writing two stories per week
  • Covering all Marquette sports
  • Producing video stories and recaps
  • Developing story ideas for myself and fellow producers
Milwaukee Neighborhood News Service Milwaukee, WI Reporting Intern 01/2017 to Current
  • Writing news stories and producing video content
  • Homing in on AP Style
  • Engaging with the public
  • Creating photo galleries
  • Generating captivating ledes
WISN12 News Milwaukee, WI Sports Intern 05/2017 to 08/2017
  • Writing sports updates
  • Keeping sports ticker up to date
  • Covering Milwaukee Brewers games
  • Recording mock-sportscasts 
Good Karma Brands: ESPN Milwaukee Milwaukee, WI Intern 01/2017 to 05/2017
  • Engaging in patient and thorough fan service
  • Writing 2-3 stories per week, reviewed by beat writer
  • Editing audio with Adobe Audition
  • Communicating effectively with teammates
  • Marketing to different companies
Bronx Pinstripes Bronx, NY Game Day & Opinion Reporter 04/2017 to 04/2018
  • Covering every Yankees' game 
  • Providing fans with exact details and updates from games      
  • Creating stories that showcase my opinion on the state of the Yankees
Marquette University Sports Television Milwaukee, WI Sports Anchor & Analyst 09/2015 to Current
  • Writing scripts before show  
  • Speaking with enthusiasm on various topics