• Managed team performance by training, mentoring, disciplining and motivating employees
• Subject matter expert for continuous improvement methodologies
• Directs all phases of Lean Six Sigma Sigma projects, from the define phase to the control phase
• Delivers highly effective kaizen facilitation, sustains the change and maintains the gain and increases visibility to best-demonstrated practices and overall kaizen results
• Recommends process and systems improvements for various departments
• Develops and rolls out new policies
• Works directly with the executive teams, managers, and team members to achieve process improvement initiatives
• Trains, coaches, and mentors staff to ensure smooth adoption of new programs
• Educates team members across the business in continuous improvement methodologies and tools found in internationally recognized improvement systems such as Lean Six Sigma
• Organizes and edits training manuals, multimedia visual aids and other educational materials
• Delivers a wide variety of courses including topics on management, dealing with conflict, emotional intelligence, and guest service

• Ensured the development of the candidate experience programs including job fairs, community networks, and presentations at local schools and colleges, as well as the walk-in application process, including the creation of an environment that is welcoming and exciting
• Managed the onboarding process, including new hire paperwork, pre-employment testing and any necessary licensing
• Conducted new hire orientation, training, and evaluations
• Managed staff to ensure team members receive adequate guidance, resources, and information to perform responsibilities and achieve established objectives to help them be the best team members they can be
• Built a comprehensive employee recruiting strategy
• Developed and facilitated all new-hire orientations
• Facilitated the criminal background check process for new hires
• Managed the employee offer process 
• Offered fair and equitable compensation by comparing current salaries with market pay
• Conducted job analysis and job evaluations, resulting in quality job specifications
• Conducted orientation sessions and organized on-the-job training for new hires

• Responsible for all recruitment, training, and development of the Ladies and Gents program including coordinating with beverage managers on a consistent basis to ensure staffing is properly rotated, updated, and executed
• Executed department objectives, standards, and guidelines to achieve effective supervision of the program to meet established company goals
• Mentored, directed, and evaluated all Ladies and Gents to ensure program standards were met on a sustained basis
• Coordinated with marketing department to determine talent needs for special events, player development parties, promotions, advertising, and talent appearances

• Coordinated daily cash reconciliation at a high-volume location.
• Maintained balancing record with 95% rate of accuracy.
• Led and directed team members on effective methods, operations and procedures.
• Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
• Maintained a safe working and guest environment to reduce the risk of injury and accidents.
• Organized special events in the restaurant, including receptions, promotions and corporate luncheons.

Responsible for signing and managing of talent and talent services.

Responsible for basic photo editing for various talents temporary photos.

Responsible for managing book talent for various entertainment opportunities (photo shoots, extra work, etc.).

Taught classes in acting for children and adults.

Evaluated talent in areas such as acting, modeling, singing and dancing based on years of experience.

• Addressed and resolved customer product complaints empathetically and professionally.
• Defused volatile customer situations calmly and courteously.
• Managed high call volume with tact and professionalism.
• Displayed friendly, outgoing and energetic behavior to create a warm, fun atmosphere for guests.
• Carefully followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.