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Educational Qualifications
Master of Arts: Mental Health Counseling 2017 Brooklyn College of the City University of New York Brooklyn, NY

Relevant Coursework: Assessment Techniques • Assessment Practicum • Career Development • Cognitive and Behavioral Approaches • Counseling Practicum • Counseling Internship I • Counseling Internship II • Couples and Families • Developmental Psychology • Experiential Approaches • Foundations of Mental Health Counseling • Group Process • Psychodynamic Approaches • Psychopathology • Neuroscience, Trauma, Psychopharmacology, and Severe Mental Illness in Mental Health Counseling • Research Methods and Program Evaluation • Social, Linguistic, and Cultural Foundations of Counseling. GPA 3.79

  • Member of the Veteran Students' Organization (VSO) and Mental Health Graduate Association (2015-2017).
  • College Assistant, The Veteran and Military Programs Office (2016): Ensure that all educational benefits and other entitlements are received, assist in the transition from service to active contributing members of the campus, and facilitate academic success, professional growth, and meaningful employment.
Bachelor of Science: Human Development and Family Studies Pennsylvania State University University Park, PA

Relevant Coursework: Adolescent Development • Advanced Child Development • Development and Administration of Human Services Programs • Developmental Transition to Adulthood • Empirical Inquiry in Human Development •  Family Development • Family Relationships • Human Development and Family Studies Interventions •  Infant and Child Development • Resolving Human Development and Family Problems • Peer Mentoring (CN ED 200).

  • Jump Start First Year Experience Peer Mentor (2012): Nominated to instruct two cohorts of PSU 008s: Designed to facilitate students' adjustments to the high expectations, demanding workload, increased academic liberties, and other aspects of the transition to college life. Requirement of all incoming freshmen.
  • Achieved first place at the Penn State Mont Alto Academic Festival (2013) for "Family Separation and the Military Lifestyle," independent research focused on individual differences in children's reactions to separation linked to their developmental level, level of attachment to deploying parent, and psychological functioning and/or behavior of deployed parent upon reintegration.
  • Recipient of the "Remmey Family Trustee Scholarship" (2014-2015).
  • Gamma Sigma Sigma National Service Sorority (ΓΣΣ).
  • Co-THON Chair, National Society of Leadership and Success: Coordinated and participated in fundraising opportunities for the IFC/Panhellenic Dance Marathon (THON) to provide both emotional and financial support for families supported by Four Diamonds at Penn State Children's Hospital (2014-2015).
  • Undergraduate TA of (HDFS 455) Development and Administration of Human Services Programs: Fundamentals of program development and administration of human service programs in community settings; emphasis given to program content, strategies, and the overall planning process (Spring 2015).
  • Featured on the cover of "Valley Magazine," a student-run publication, for suicide prevention and impactful advocacy on behalf of veterans and their families (Spring 2015):
Professional Licensure & Certifications
  • MHC-LP: P08317 (07/20/18-10/05/19).
  • American Heart Association: First Aid/CPR/AED Certification (2018).
  • American Academy of Experts in Traumatic Stress in collaboration with the National Center for Crisis Management: Certification in War Trauma (C.W.T., 2018).
  • Crisis Text Line: Certified Crisis Counselor, Level 2 (2016).
Professional Experience
Mental Health Counselor, MHC-LP 10/2018 to Current IDCC, Inc. Brooklyn, NY
  • Participate in a two-year Suicide Prevention CQI Project (Suicide Prevention in New York State: Zero Suicide Initiative) that integrates principles of Zero Suicide, in which PSYCKES (Psychiatric Services and Clinical Knowledge Enhancement System) supports and measures outcomes. Participation includes mandatory training and technical assistance in evidence-based practices from the Center for Practice Innovations' Suicide Prevention-Training, Implementation and Evaluation (SP-TIE).
  • Achieved certification in training courses developed by the Center for Practice Innovations at Columbia Psychiatry, New York State Psychiatric Institute: (1) "Foundations of Suicide Management: Combined Course in Comprehensive Suicide Risk Assessment and Safety Planning," and (2) "Assess, Intervene, and Monitor for Suicide Prevention (AIM-SP): Introducing a Suicide-Safer Care Pathway for Clients at Elevated Risk."
  • Facilitate individual psychotherapy and provide assistance, support, information and advocacy, to both survivors and perpetrators of verbal/emotional, physical, and/or sexual abuse.
  • Identify interventions and protective factors to promote resiliency in children, adolescents, and adults exposed to domestic violence and/or other lifetime experiences of trauma.
  • Maintain appropriate documentation for all patients and provide recommendation and/or statement of patient progress and compliance for criminal trials, custody cases and juvenile hearings.
  • Communicate and coordinate with Adult Protective Services (APS), Child Protective Services (CPS) , Administration for Children's Services (ACS), NYC Well Mobile Crisis Team (MCT), NYS Foster Care Agencies, NYC Criminal and/or Family Court, and NYC Health + Hospitals.
  • Case Management: (1) Conduct psycho-social assessment required in order to apply for  single-site (congregate) or scattered- site DOHMH supportive housing, (2) Coordinate discharge planning to ensure a smooth transition for displaced patients, and (3) Provide assistance to patients applying for Social Security Disability Insurance (SSDI), Supplemental Security Income (SSI), Public Assistance, Supplemental Nutrition Assistance Program (SNAP), Special Supplemental Nutrition Program for Women, Infants, and Children (WIC), Child Care Financial Assistance, Federal Lifeline Assistance (e.g., Assurance Wireless, SafeLink Wireless), and/or Reduced-Fare MetroCard (MTA).
Mental Health Counselor, MHC-LP, School-Based 11/2017 to 05/2018 IDCC, Inc. Brooklyn, NY
  • Facilitated individual psychotherapy focused on promoting self-care to Bushwick Campus faculty (Academy of Urban Planning, New York Harbor School, Bushwick School for Social Justice, and Academy for Environmental Leadership) to reduce risk of mental burnout and to assist in coping with compassionate fatigue and/or secondary traumatic stress experienced.
  • Developed informational handouts to educate faculty on the several forms of psychological trauma, with emphasis on utilizing positive coping strategies to regulate emotions and manage distress while maintaining a structured classroom environment.
  • Recognized as a "Thrive Success Story" by Thrive NYC for providing successful and immediate psychological treatment resulting in EMS transport to psychiatric ER for stabilization and faculty member leave of absence.
Mental Health Counselor (Internship) 01/2017 to 08/2017 IDCC, Inc. Brooklyn, NY
  • Developed clinical formulations and recommendations to inform the comprehensive and person-centered treatment plan of each patient.
  • Developed and executed consistent behavioral modification plans, implemented by parents and/or legal guardians and teachers, upon thorough review and analysis of  Individualized Education Programs (IEPs) and school behavioral reports, to reduce or alleviate symptoms of hyperactivity and oppositional behavior.
  • Screened patients for co-occurring substance use disorders utilizing a standardized screening instrument recommended by NYS Office of Mental Health (OMH), Office of Alcoholism and Substance Abuse Services (OASAS), and/or Substance Abuse and Mental Health Services Administration (SAMHSA).
  • Scheduled psychiatric consultations for patients with their assigned psychiatrist to discuss changes to psychotropic medication, effectiveness, adherence, and potential side effects.
  • Co-facilitated female group therapy providing psycho-education of anger management, on a weekly basis, for approximately six weeks.
Mental Health Counselor (Internship) 07/2016 to 12/2016 Canarsie Aware, Inc. Brooklyn, NY
  • Conducted intake assessments, psycho-social evaluations, and facilitated individual psychotherapy for patients self-referred to the facility or under conditions of probation or supervised release, Assisted Outpatient Treatment (AOT).
  • Developed and assessed individualized treatment plans (e.g., OMH Initial Treatment Plan, OMH Treatment Plan Review) to provide effective symptom management and to restore patients to optimum social and physical well-being (within their capacity).
  • Directly assessed suicidal risk of each patient and delivered immediate crisis intervention, as needed, by utilizing: (1) Suicide Prevention Interviewing Strategy: Chronological Assessment of Suicide Events (CASE) Approach, (2) Suicide Ideation Definitions and Prompts, (3) No-Suicide/Self-Harm Contract, and (4) Patient Safety Plan.
  • Maintained up to date clinical records in a professional fashion, including: (1) OMH Personal Information Form, (2) OMH Legal Involvement and History Addendum, (3) OMH Mental Status Exam, (4) OMH Initial Individualized Action Plan, (5) OMH Session Progress Notes, and (6) other documents featured on the NYSCRI Dashboard, according to OMH standards and guidelines.
  • Successfully terminated therapeutic relationship with caseload, discussing how to follow up for treatment after discharge, as per individualized referral, upon completion of OMH Discharge Summary/Plan - Part A.
Assistant Peer Counselor (Internship) 01/2015 to 05/2015 Office of Veterans Programs at Pennsylvania State University University Park, PA
  • Shadowed individual advising sessions and provided educational assistance to active-duty and retired military members, and their dependents, specific to certifying educational benefits and understanding university policies relevant to the student veteran population (e.g., priority registration, withdrawal for mobilization). 
  • Educated active-duty and retired military members, and their dependents, on VA Chapters: Montgomery GI Bill (Chapter 30), Vocational Rehabilitation (Chapter 31), Post-9/11 GI Bill (Chapter 33), Survivors' and Dependents' Educational Assistance (DEA, Chapter 35), and the Yellow Ribbon Program.
  • Contributed to the development and hiring process of the "Student Sponsorship Program" implemented in Fall 2015. "Student Sponsors" assisted incoming student veterans in their transition to student life by connecting them to Penn State and local community resources, opportunities for socialization, and referrals. This position was funded by the Department of Veterans Affairs (VA).
  • Invited to "Outdoor Odyssey Leadership Academy" by founder Major General T.S. Jones, USMC (ret.) to participate on panel discussing educational benefits and/or entitlements and resources available to disabled veterans interested in beginning or continuing their education following separation from service.
Professional Development & Affiliations
  • Invited to Brooklyn Congressional District Office by Brooklyn District Director, Fran Vella-Marrone, on behalf of Congressman Dan Donovan (NY-11), to attend formal meeting to recommend strategies for improving VA and community-based mental health services for veteran population (2018).
  • First non-veteran female to earn seat (among military veterans and/or military retirees and representatives from the United Veterans of Kings County, Veterans of Foreign Wars, Jewish War Veterans, Catholic War Veterans, Marine Corps League, Vietnam Veterans of America, Disabled American Veterans, and the American Legion) at round-table discussion hosted by Congressman Dan Donovan (NY-11) and NBC/WNBC at Knights of Columbus, Dyker Heights, to address critical and/or unique challenges facing the veteran community, which include: (1) importance of reforming the VA to fix longstanding problems, including delayed care, backlogged benefit claims, and doctor and hospital shortages, (2) need to end veteran homelessness, (3) imperative need to improve support for veterans suffering from mental health issues, (4) need to broaden initiatives that provide job training and transition support, and (5) urgency to address the unique health and safety needs of female veterans. Insight utilized to shape proposals and inform decisions on future legislation (2018).
  • American Academy of Experts in Traumatic Stress in collaboration with the National Center for Crisis Management (2018).
  • American Foundation for Suicide Prevention: Field Advocate (2017).
  • Tragedy Assistance Program For Survivors (TAPS): Awarded round-trip airline ticket sponsored by "Hero Miles," (administered by Fisher House Foundation in partnership with the Department of Defense)  to co-facilitate support group specific to adult surviving children at the "TAPS National Military Suicide Survivor Seminar and Good Grief Camp" in St. Pete Beach, Florida (2016).
  • Active Heroes: Certified Peer Mentor (2016).
  • 22KILL: Veteran Advocate (2016).
  • Military Veteran Project: Ambassador (2016).
  • Crisis Text Line: Certified Crisis Counselor, Level 2 (2016).
  • Surviving Scholar of Children of Fallen Patriots Foundation (for 2011-2015):
This resume is created in 7 minutes.
Professional Summary
Quality-focused health care member committed to approaching administrative tasks with tenacity and attention to detail. Bringing years of experience in working with patients and strong values of customer service, reliability, creativity, and acquired skills, and education with a position as part of a team and learn leadership in the Health Information Management field.

  • 50 WPM typing speed
  • Knowledge of PC, Excel, Word Documents
  • HIPAA compliance
  • Professional phone etiquette
  • Team LeadershipCustomer
  • Customer Service-Oriented
  • Effective Communicator
  • Data Entry
  • Knowledge of Organizational Structure, and procedures, workflow
  • Medical Terminology
  • Billing and Coding
  • Database management
  • Excellent communication skills

  • Appointment setting
  • Team building
  • Works well underpressure
  • Excellent planner and coordinator
  • Accurate and detailed
  • Spreadsheet management
  • Report analysis
  • CMS-1500 billing forms
  • Filing and data archiving
  • Medical billing
  • Input patient Demographics and Insurance Information
Work History
Substitute Teacher, 05/2017 to Current
Montessori School At Hampstead Montgomery, AL
  • Instructed up to 5 students individually and in groups.
  • Set up lesson materials, bulletin board displays and demonstrations.
  • Promoted physical, mental and social development by implementing classroom games and outdoor recreational activities.
  • Adapted teaching methods and materials to meet students\' varying needs and interests.
  • Met regularly with parents and guardians to discuss children\'s progress.
  • Observed and evaluated students\' performance, behavior, social development and physical health.
  • Encouraged interactive learning by incorporating educational software and the Internet.
  • Planned and implemented creative lessons in accordance with district, county, state and federal guidelines.
  • Selected age-appropriate stories and read them aloud during daily story time.
  • Fostered oral language development and critical thinking skills during literary discussions.
  • Boosted cultural awareness by incorporating children\'s literature from cultures around the world.
  • Created a classroom environment in which children could learn respect for themselves and others.
  • Took part in professional organizations and continuing education courses.
  • Preserved the confidentiality of student records and information at all times.
  • Enforced the school\'s student discipline code to deal with problem situations.
  • Completed and filed all necessary paperwork for classroom activities, including meal count sheets and attendance logs.
Data Entry Operator, 07/2015 to 05/2016
Alabama Statewide Cancer Registry Montgomery, al
  • Entered numerical data into databases in a timely and accurate manner.
  • Scanned documentation and entered into the database.
  • Obtained scanned records and uploaded them into the database.
  • Produced monthly reports using advanced Excel spreadsheet functions.
  • Reviewed medical records for completeness and filed records in alphabetic and numeric order.
  • Organized forms, made photocopies, filed records and prepared correspondence and reports.
  • Added new material to file records and created new records.
  • Communicated with domestic and overseas offices to arrange B2B shipments.
  • Reviewed Pathology Reports, and Abstracted Data
  • Recorded and filed employee benefit, salary and annual evaluation information.
  • Assisted with receptionist duties, file organization and research and development.
Breastfeeding Peer Counselor, 07/2014 to 01/2015
Autauga County Health Department Prattville, AL
  • Wrote summaries, reports and other correspondence regarding community outreach efforts.
  • Led presentations at media events on program successes and progress.
  • Implemented a multi-year project addressing child maltreatment and malnutrition.
  • Coordinated work groups and outreach activities.
  • Educated community members about environmentally-related health issues.
  • Assessed and responded to individual and community health education needs.
  • Conducted needs assessments to determine which materials and services were warranted for each individual case.
  • Performed post-discharge follow-up and offered counseling services if available.
  • Tasked with answering phone calls, emails, letters and faxes in an efficient manner and provided informative responses.
  • Handled all data queries and ensured that they were resolved in a timely fashion.
Administrative Coordinator, 01/2010 to 01/2011
Third street Clinic Mansfield , Ohio
  • Answered and quickly redirected up to 10 calls per 30 minutes.
  • Verification of Insurance, Third Party Billing
  • Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
  • Created detailed expense reports and requests for capital expenditures.
  • Ordered and distributed office supplies while adhering to a fixed office budget.
  • Coordinated domestic and international travel arrangements, including booking airfare, hotel and transportation.
  • Managed office supplies, vendors, organization and upkeep.
  • Directed guests and routed deliveries and courier services.
  • Answered and managed incoming and outgoing calls while recording accurate messages.
  • Screened applicant resumes and coordinated both phone and in-person interviews.
  • Opened and properly distributed incoming mail.
  • Greeted numerous visitors, including VIPs, vendors and interview candidates.
  • Maintained a clean reception area, including lounge and associated areas.
  • Helped distribute employee notices and mail around the office.
  • Drafted biweekly time sheets for 2 executives and employees.
  • Completed data entry, tracked resumes and maintained the applicant tracking system.
  • Assisted with event planning, including associated travel and logistical arrangements.
  • Compiled company information and related material and distributed it to candidates.
  • Assisted senior recruiting staff with career fairs and recruiting events.
  • Assessed urgency and priorities before accepting or declining appointments and meetings with the CEO.
  • Coordinated board and committee meetings, including schedules and information preparation and distribution.
  • Coordinated, scheduled and arranged meeting and travel calendars, including business and social events.
  • Obtained signatures for financial documents and internal and external invoices.
  • Processed client rebate reconciliation, reporting and check requests.
  • Served as corporate liaison between the finance, IT and marketing departments.
Houseparent , 05/2016 to 12/2017
Brantwood Childrens Home Montgomery, AL
  • Analyzed departmental documents for appropriate distribution and filing.
  • Obtained documents, clearances, certificates and approvals from local, state and federal agencies.
  • Created boardroom and courtroom multimedia presentations including video and text- sync\'d depositions for enhanced understanding.
  • Worked directly with admission and personnel.
  • Developed new process for employee evaluation which resulted in marked performance improvements.
  • Leadership enhancement within the agency
  • Analyzed Reporting, and Billing
Bachelor of Science: Interdisciplinary Studies , May 2018
Alabama State University - Montgomery, AL
    Concentration in Health Information Management
  • Coursework in Business Administration, Electronic Health Records, Coding, Medical Terminology, Health Information Management, Anatomy & Physciology
This resume is created in 7 minutes.
Professional Summary
Truck Driver versed in DOT safety regulations, inspections, maintenance and on-time deliveries. Reliable and committed to getting to each location efficiently.  Peer Counselor driven to promote client health and safety by actively listening, showing compassion and offering constructive input.
Work History
March 2017-Current Truck driver | Bell Nursery | Newark, De
  • Drove company truck for local and intra-state pick-ups and deliveries.
  • Record truck plate number and mileage on receipt when refueling.
  • Load truck and properly secured items to prevent damage during transportation.
  • Inspect truck equipment and supplies and reported problems and safety hazards to supervisors.
  • Communicated all emergencies, delays due to weather and carrier schedule changes to customers and supervisors.
  • Divided cargo received by account number and intended location.
  • Inspect the truck for defects and safe operating condition before, during and after trips.

April 2002-February 2017 Truck Driver | KG trucking | Lansdowne, PA
  • Check shipping papers to determine the nature of load and checked for the presence of hazardous materials.
  • Operate delivery vans in accordance with company safety policies and procedures.
  • Move, positioned, connect and disconnect converter dollies.
  • Complete basic maintenance such as minor repairs to keep vehicle neat and running properly.
  • Transport deliveries locally and over the road.
  • Maintain a daily, legible DOT log book and submitted corresponding documents.
  • Inspect the truck for defects and safe operating condition before, during and after trips.
  • Inspect vehicle and immediately reported any defects to a supervisor.
  • Safely load and unload deliveries according to size of load and content description.
March 2003-January 2015 Facilities Supervisor | Delaware State University | Dover, DE
  • Logged detailed and thorough records of maintenance performed.
  • Served as first responder for all facility and equipment issues.
  • Swept and washed all hard surface floors.
  • Transported cleaning products and equipment to and from the utility rooms.
  • Picked up trash from parking lot and garden areas to keep those areas free of debris.
  • Attended monthly safety meetings to ensure machine operation safety.
  • Filled beverage and ice dispensers Greeted faculty and students with friendly eye contact Trained new employees.
July 1993-March 2003 Facilities lead | Maintanance Chevrolet Newark | Newark, NJ
  • Reviewed work orders and discussed them with supervisors.
  • Cleaned windows, glass partitions and mirrors.
  • Regularly monitored facilities for toxic gases.
  • Documented all maintenance and repairs.
  • Directed operation and maintenance of building mechanical and utility systems.
  • Followed routine and preventative maintenance checklists.
  • Diagnosed mechanical problems and determined the best ways to correct them.
  • Regularly serviced 3 buildings.
  • Submitted work orders to the manager on duty.
October 1989-March 1993 Peer Counselor | Tully House | Newark, NJ
  • Conducted 10 one-on-one counseling sessions per week.
  • Re introduced inmates back into society
  • Counseled clients to help them understand and overcome personal, social and behavioral problems.
  • Led a 50-member men's counseling group to discuss topics such as drug addictions,  selling drugs, anger issues and criminal behavior.
  • Conferred with other counselors in order to analyze individual cases and to coordinate counseling services
  • Referred residents and families to community resources to improve well-being and quality of life.
  • Enlisted the support of volunteers and collaborated with businesses and community groups.
January 1979-January 1984 MILITARY SERVICE U.S. Navy |
  • Honorable Discharge (DD214).
June 1979 High School Diploma: Vailsburg HS, Newark, NJ
  • Organized
  • Comfortable with overnight runs
  • Logistics planning
  • Perfect attendance record
  • Lift up to 75 pounds
  • Excellent time management skills.
This resume is created in 7 minutes.
Accomplished and energetic Residential Counselor with a solid history of achievement in customer service. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include dependability, multitasking and communication. 
  • Time Management 
  • Client-focused
  • Computer proficient
  • Sociology and Anthropology
  • Active Listening
  • Critical Thinking
  • English Language
  • Quick learner
Maryvale Rosemead, CA Residential Counselor 09/2017 to Current
Provide nurturing care to residents on a daily basis.
Implement assigned activities in group.
Follow through on individualized care plans as directed.
Use appropriate de-escalation procedures when residents are upset and the hierarchy of containment procedures as needed to insure resident safety.
Transports children to outside appointments as directed.
Dispense medications when required per Maryvale policy and procedure.
Provide supervision, protection and care of the children individually and in groups at all times.
Provide assistance to each child in working with a group and in handling individual problems.
Administration of discipline and setting of limits for behavior.
Notation of the child's progress; identification of the possible need for professional services; and communication of such findings to professional staff.
Atria Rancho Park San Dimas, CA Resident Services Assistant (Caregiver) 07/2014 to 08/2017
Personal care - assistance with activities of daily living, including bathing, grooming, getting dressed and safety checks; escorting to and from daily events
Incontinence management - daytime and overnight assistance
Medication reminders - includes consultation with primary physicians and pharmacies, plus ordering and scheduled reviews by a licensed nurse.
Prioritize tasks to ensure optimum services to residents as requests and needs change.
Communicate to other departments as residents' needs arise during the shift.
The Caregiver responsibilities may also include basic housekeeping and dining room duties as needed.
Provide training and orientation to new assisted living staff members and ongoing training to current staff members.
Atria Covina Covina, CA Residential Services Intern 07/2013 to 12/2013
Recruit residents to participate in programs, events, and committees all throughout the center.
Assist Engage Life Director with administrative duties.
Participate/Maintain games, activities, social events, etc.
Informs residents of upcoming activities and maintains a current schedule of events on the bulletin board.
Offers adequate and diversified recreational activities to residents with sufficient supervision for each activity.
Develops programs for residents including, if applicable, programs designed for residents confined to their rooms.
Spend individual time with residents when needed.
Northview High School Covina, CA Peer Counselor 01/2009 to 01/2010
Prepare and facilitate tutoring workshops, collaborative projects, or academic support sessions for small groups of students.
Prepare lesson plans or learning modules for tutoring sessions according to students' needs and goals.
Provide feedback to students using positive reinforcement techniques to encourage, motivate, or build confidence in students.
Provide private instruction to individual or small groups of students to improve academic performance, improve occupational skills, or prepare for academic or occupational tests. 
Education and Training
Bachelor of Science: Criminology 2014 University of La Verne, La Verne, CA, United States
 4.0 GPA
Graduated with honors
Magna cum laude graduate
High School Diploma 2010 Northview High School, Covina, CA, United States 4.0 GPA
Anna Priscilla Benitez 
Angelica Ibarra
Ruby Zuniga
Tina Aguero