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Engaging and encouraging professional seeking a position that will take advantage of my experience and skills.
  • Exceptional Communication
  • Advanced Computer Skills
  • Active Listener
  • Trainer for ADL Skills
  • Exceptional Documenter
  • Flexible and Adaptable Team player
  • Great Time Management
  • Creative Thinker
  • Ability to keep current on changing regulations
  • Teaching, Tutoring and Counseling
Substance Abuse Counselor Nov 2017 to Jun 2018
Unlimited Paths Ocala, FL
  • Caseworker providing individual and group substance abuse counseling
  • Maintained thorough clinical treatment notes. 
  • Identified treatment goals based on individual diagnosis and history. 
  • Effectively managed time and caseloads based on individual service planss.
Rehabilitation Tech Nov 2012 to Nov 2015
Takachale Center Gainesville, FL
  • Activities of daily living and pre-vocational skills
  • Developed and implemented plans to meet academic, intellectual and social needs
  • Maintained a full case load
Employment Coach Oct 2010 to Nov 2012
Human Development Center Tampa, FL
  • Coached clients to be employable
  • Designed training modules that implemented organizational and behavior concepts
Case Manager Sep 2008 to Sep 2010
Manatee Glens Corporation Bradenton, FL
  • Assist clients in personal recovery programs
  • Link clients to community programs
  • Assists in obtaining Social Security benefits
  • Assist in obtaining medication, supportive housing, and supportive employment
Case Manger Feb 2006 to Jul 2008
Manatee County Rural Health Services Bradenton, FL
  • Managed Full Case Load
  • Enroll and Assist clients with AICP, ADAP, Medicaid, and Food Stamps
Education and Training
Master of Divinity 1982 Christ Seminary St. Louis, MO
Associate of Science, Computer Science 1987 Joliet Junior College Joliet, IL
Bachelor of Arts, Psychology/Sociology/Anthropology 1978 North Central College Naperville, IL
Social Work Certification 2004 Upper Iowa University Milwaukee, WI
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Certified Substance Abuse Counselor and United States Army veteran with excellent listing and communication skills; demonstrated by years of experience as a Substance Abuse Counselor. Seeking an opportunity to work for a renowned organization to utilize skills and experience.

  • Excellent interpersonal skills
  • High tolerance for stress
  • Good communication skills
  • Critical thinking abilities
  • Adaptability
  • Ability to maintain composure
Substance Abuse Counselor 05/2007 to 05/2017 New Victories Boston, MA
  • Interviewed clients, reviewed records and conferred with other professional to evaluate individuals mental and physical condition and to determine their suitability for participation in a specific program
  • Reviewed and evaluated clients progress in relation to measurable goal described in treatment and care plans
  • Facilitated group therapy sessions, conducted interventions, provided case management services, and provided referrals to clients as needed
  • Supervised and directed other workers providing services to clients
Sr. Substance Abuse Counselor 03/2007 to 03/2016 The Dimock Center Boston, MA
  • Responsible for completing thorough bio-psychological assessment for each new intake including a problem list as prioritized by the client
  • Provided counseling and recovery skills training
  • Participated in Substance Abuse orientation, educational and individual and process counseling groups in compliance with program standards, guidelines, policies, and procedures
  • Maintained a Therapeutic Community (TC) within the facility 
System-wide Accessibility Consultant 08/2008 to 03/2015 MBTA Boston, MA
  • Responsible for submitting critical data through the internal access monitoring program which helped drive change through the authority
  • Compiled reports, analyzed trends and identified areas in need of improvement
  • Tracked accessibility related customer feedback and complaints
  • Perform related duties and projects as needed
Customer Service Representative 08/2003 to 11/2006 Comcast Brighton, MA
  • Created and scheduled cable services for current and future customers
  • Responsible for handling customer inquiries regarding billing services, technical issues and new products
  • Navigated through a variety of software applications to manage customer account information and resolved billing issues
  • Communicated effectively with customers in a professional manner and set accurate expectations for issue resolution
  • Strived for First Call Resolution while handling all issues with urgency, ownership and accountability
Equipment Records and Parts Specialist Department of Army Fort Bliss, TX
  • Established and maintained stock records and other documents such as inventory, material control, accounting and supply reports
  • Reviewed and verified quantities received against bills of contracts, purchase requests and shipping documents
  • Unloaded, unpacked, counted, segregated, palletized and stored incoming supplies and equipment
  • Constructed bins, shelving and other storage aids
  • Simplified and standardized the collection and use of maintenance data
  • Raised the quality and accuracy of performance, cost and parts data through improved maintenance management
High School Diploma 1985 East High School Paterson, NJ
Licensed Alcohol and Drug Counselor (LADC II) 2013 MA
Alcohol & Drug Treatment 2007 UMass Boston, MA
Army Achievement Medal Department of Defense
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Professional Summary

Skilled Counseling Professional well-versed in customer service, management and quality assurance. Offering extensive experience in social service management, mental health and substance abuse. Skilled networker offering remarkable interpersonal and communication skills. Seeking to build upon acquired skills in challenging new position.

  • Customer Relations
  • Sales Expertise
  • Revenue Generation
  • Product Knowledge
  • Records Management
  • Proficient in MS Office
  • Organized & Detail-oriented
  • Service Agreements
  • Problem Solving Strength
  • Interpersonal Communication Skills
  • Account Development
  • Exceptional Verbal & Written Communication
  • Team Management
  • Natural Self-Starter
Work History
Job Coach 03/2016 to Current
Time for Freedom Inc.
  • Helping the clients in hunting down for new employment opportunities by analyzing their interests and completing job applications.
  • Work with local schools and private providers to develop programs and curriculums.
  • Researching the job market and identifying opportunities in the industry.
  • Accessing the competency levels of every individual in a particular filed through tests and counseling and providing feedback on their performance.
  • Conducted in-services to train teachers in methods of implementing new framework.
  • Supervised staff of associates and resident assistants.
  • Advised students on academic plan and course selection.
  • Advise on workplace accommodations for people with disabilities.
  • Keep records and documentation and prepare appropriate reports.
Substance Abuse Counselor 08/2015 to 08/2017
Option of Marion County
  • Discover the underlying cause of addiction and facilitated and provided individual and group counseling.
  • Educate family or friend caregivers on how to help addicts stay on track.
  • Maintained current, accurate and confidential clinical charts and submit all documentation and reports in a timely fashion.
  • Client assessments for Substance Abuse referrals.
  • Possess ethical charting practices and work with other health professionals to create an individual treatment plan.
  • Monitor, evaluate and record patient progress against the objectives of treatment.
Sales Representative/Telemarketer 09/2013 to 08/2014
Dial America
  • Delivered sales talks and reading scripts that describe products or services in order to persuade potential customers to purchase a product or service or to make a donation.
  • Contacted businesses or private individuals by telephone or to request donations for charitable causes.
  • Presented products or services and prices, and answer questions from customers.
  • Recorded customer information such as name, address, and payment method, and enter orders into computers.
  • Adjusted sales scripts to better target the needs and interests of specific individuals.
  • Answer telephone calls from potential customers who have been solicited through advertisement.
  • Collected and processed payments, and submitted and tracked orders.
  • Resolved customer concerns promptly to maintain satisfaction.
Director/Quality Control Manager/Senior Counselor 04/2011 to 04/2014
Western Judicial Services
  • Planned, directed, coordinated administrative services of an organization, such as; records and information management, mail distribution, facilities planning and maintenance, custodial operations, and other office support services.
  • Counselled individuals, groups, or families to help them understand problems, deal with crisis situations, define goals, and develop realistic action plans.
  • Knowledge of Chapter 65D-30 and Chapter 397, F.S.
  • Established work schedules and assigned work to staff members.
  • Documented patient information including session notes, progress notes, recommendations, and treatment plans, and evaluate the results of to determine the reliability and validity of treatments.
  • Monitored and reviewed programs to ensure that guidelines are adhered to, and performances are of adequate quality.
  • Collected information about individuals or clients, using interviews, case histories, observational techniques, and other assessment methods.
  • Supervised interns, clinicians in training, and other counselors.
  • Developed therapeutic and treatment plans based on clients' interests, abilities, and needs.
Bachelor of Arts: Major: Human Services 2005 Saint Leo University - St. Leo, FL
Associate of Arts/Associate of Science: Social Services 2001 Central Florida Community College - Ocala, FL
  • Functional Assessment Rating Scale
  • Children Functional Rating Scale
  • Addiction Professional ADC-003
  • International Certification and Reciprocity Consortium 803733
This resume is created in 7 minutes.
Team-oriented Substance Abuse Program Director and Licensed Clinical Alcohol and Drug Counselor with strong track record of establishing solid relationships with clients, co-workers, administration, New Jersey Department of Corrections staff, local agencies as well as Drug Court Team Members such as TASC Evaluators, Judiciary, attorneys, Probation Officers and supervisors concerning the treatment needs of both violent and non-violent offenders. Proficient in the development and day-to-day operations of co-occurring capable substance related disorder Outpatient programs including development of curriculum, policy and procedures, chart set-up and all daily administrative functions. Maintenance of an active caseload throughout career with all responsibilities of direct client care as well as providing supervision to CADC interns and Master level interns.
  •  Licensed New Jersey LCADC - Masters Degree in Addictions Counseling active in the field since 2005, certified as an alcohol and drug counselor (CADC) since 2007, and licensed as a clinician alcohol and drug counselor (LCADC) since 2013.
  • Practiced in Screening, Assessments, and Intakes - Proficient in use of Addiction Severity Index, Level of Care Index and Biopsychosocial assessments and clinical documentation.
  • Provision of monitoring and supervision of clinical staff involved in the direct client care and documentation of clinician progress toward certification or licensure in accordance with New Jersey Regulations. 
  • Solution-focused clinical orientation utilizing brief interventions, stages of change and Motivational Interviewing in the delivery of direct client care to consumers in co-occurring capable Outpatient treatment programs.
  • Knowledge of NJ Department of Health, Division of Mental Health and Addictions Service's regulations and requirements for both traditional Outpatient Substance Use Disorder Treatment Programs as well as Opioid Treatment ProgramsAdministration of various County Grants from Requests for Proposals (RFP) through program and curriculum development and reporting requirements.
  • Background as Attorney at Law State of New Jersey utilized in the development of program policy and procedures, grant writing, and state audits and corrective actions plans Familiarity with numerous funding sources including FFS, Medicaid, Drug Court Initiative, MAP, IDRC, SAI, and various County Grants - Service as Drug Court Liason to both Essex and Hudson Counties.
  • Provision of trainings and education to staff, community, and consumers and their families.
03/2015 to 11/2017
Director of Addictions Services - LCADC Newark, NJ
  • Effective development, implementation, and provision of the oversight of an Intensive Outpatient and Outpatient co-occurring capable NJ Licensed Substance Use Disorder program.
  • Oversight and Supervision of 5 full-time staff and 10 Master Level Interns Development and implementation of the day to day operations of a newly awarded contract to Gateway Foundation, Corrections to deliver Addictions Services to inmates across New Jersey State's 13 adult Correctional Facilities Effectively managed caseloads as a clinician of fifty (50) clients at different levels of care within treatment and from various referral sources with their own individual reporting requirements Development of updated Policy and Procedures for Outpatient Substance Use Disorder Program as well as development of new intake documents to reflect current licensure regulations in the provision of substance related disorders as well as co-occurring services.
  • Voluntarily created and implemented a weekly family group as well as the development and implementation of program curriculum for traditional IOP/OP programs including the successful development of curriculum for Methadone Intensive Outpatient Program and supervision of service delivery within MIOP program by counseling staff Development of Prevention, Education and Intervention grant proposal for at risk youth and families and administration of services under this County Grant including the development of workshops for adult family members and direct provision of services to high-risk Essex County youth.
12/2013 to 03/2015
Clinical Supervisor Gateway, Foundation Newark, NJ
  • Alternative Addictions Programming Living In Balance - LIB Provision of clinical supervision to three (3) full-time licensed counselors and staff delivering treatment to individuals with substance abuse and/or mental health disorders within all New Jersey State Prisons.
  • Development, revision, and refinement of Program Curriculum including the expansion of a 12-Step Education Class.
  • Management of the daily operations and responsibilty for the coordination of all service delivery for the Living in Balance (LIB) alternative addictions treatment program which provides treatment at a total of thirteen (13) Correctional Facilities across New Jersey.
  • Oversees client services and ensures compliance with established program standards and service delivery objectives, including auditing client records, tracking and reporting attendance to the New Jersey Department of Corrections Office of Substance Abuse Programs and Services in the form of monthly Change Reports for all facilities under direct care.
  • Responsible for recruitment, orientation, training, scheduling, and evaluation of assigned staff including coordination with Human Resources Talent Acquisition Specialist on a weekly basis.
  • Served as a resource to assigned LIB staff in identifying and resolving complex case problems.
  • Provision of direct treatment, including group counseling, maintaining clinical documentation, performing case management services, and monitoring 12-step support groups.
  • Position was based out of Northern State Prison in Newark, and required weekly travel to the various sites in addition to provision of face-to-face and group supervision to the three (3) counselors delivering services throughout the state.
  • Acting liaison between Correctional Facility Administrative Staff and Clinical Staff - Collaboration between clinical staff under direct supervision, facility volunteers, correctional and administrative staff, and facility Administration.
  • Effectively gathered information from Facility Administrators and/or Wardens from the state institutions to inform the development of appropriate sub-contractor policy and procedures under the Alternative Addictions Program.
03/2013 to 12/2013
Lead Counselor The Lennard Clinic Elizabeth, N.J.
  • Responsible for the provision of Individual Counseling services and the Assessment of Union County Drug Court Clients in IOP Evening Program.
  • Conduct all Assessments requiring diagnosis of an Alcohol Use Disorder under the DSM-V for individuals referred through County IDRC utilizing ASAM Criteria.
  • Ongoing provision of services to Essex County IDRC Clients including Assessments as per contract requirements and counseling services dependent upon ASAM LOCI results.
  • Provision of Monthly Reassessments of clients for Probation Officers, Substance Abuse Evaluators and Courts.
  • Multidisciplinary Team Meetings to review individual client progress and make supported change in service recommendations to Drug Court.
02/2013 to 12/2013
Outpatient Counselor Coordinator The Lennard Clinic II Newark, NJ
  • Carried out DAS Medicaid departmental duties in the absence of the Director with regular communication with Director about department issues and concerns.
  • Provided training for counseling staff and monitoring and supervision of counselor progress toward CADC certification.
  • Documentation of weekly group and individual Supervisor notes and maintaenance of Supervison Charts/Files for each counselor.
  • Reviews of counselor production, performance of probationary and annual performance evaluations for unit counselors and ensure counselor adherence to and participation in corporate compliance program and maintenance of highest ethical and legal standards.
  • Provision of Individual Counseling services to three (3) Union County Drug Court clients in our Drug Free Intensive Outpatient Program at the Lennard Clinic's Elizabeth, NJ facility and all necessary documentation and clinical and case management.
  • Conducted Unit Meetings and document counselor participation.
  • Discussed job performance or other problems with unit counselors that may require improvement and/or disciplinary action and properly document in Supervision Notes.
  • Assisted counselors with organization of their caseloads and assisted with counselor to client correspondence and Client Service Contracts; Document Multi- disciplinary Case Conferences and client Staffings.
  • Completion of potential new client intake screenings, ensure that cases are properly assigned, completion of clinical chart reviews, completion of Discharge Clinical Supervisor's Forms and ensure that discharges are performed by counselors in a timely manner.
  • Oversight of client disciplinary matters and arrangement of appropriate referrals to other agencies and resources when appropriate.
  • Monitoring and supervision of the completion of client NJSAM ASI, ASAM-LOCI, Biopyschosocial Assessment, treatment plan, progress notes, treatment plan reviews, discharge summaries, transition plans, and other documentation necessary for client's clinical chart.
  • Preparation and submission of weekly, monthly, and quarterly reports of DAS Medicaid unit activities.
  • Assumption of responsibility for counseling contacts in the absence of counselor for extended period and/or vacant caseloads and provision of counseling services to twenty-five (25) SAI/TANF clients on a weekly basis with all required documentation and chart maintenance including monthly Continuing Service Reviews (CSR) completed with SAI Care Coordinators.
  • Weekly submission of all required documentation for billing purposes - including attendance grids, urine drug screens results, and service providers.
  • Ensure the proper completion of Co-Occurring Referrals to in house psychiatrist and responsible for assuring that Payment Authorization can be obtained by assuring the all individual components of NJSAMS LOCI-2R are properly completed and where necessary make corrections.
12/2010 to 12/2011
Senior Call Specialist - Supervisor NJ 2-1-1 Addictions Hotline Parsippany, NJ
  • Referred callers to Division of Mental Health and Addiction Services (DMHAS) approved programs and community agencies to obtain addictions services after having screened for eligibility and appropriateness.
  • Provided crisis management and suicide assessments for those callers deemed to be in crisis through the information gathering portion of the referral process.
  • Reported agency reportable events to DMHAS Evaluated and monitored call specialists' phone screenings and identified areas of strengths and needs to ensure compliance with agency protocol during monthly call monitoring reviews.
  • Properly trained and supervised call specialists.
  • Utilized active listening and motivational interviewing techniques with callers.
06/2009 to 02/2013
Substance Abuse Counselor The Lennard Clinic III Elizabeth, NJ
  • Developed comprehensive treatment plans for patients diagnosed with opioid addiction based on assessment tools including the Addiction Severity Index, Level of Care, and comprehensive biopsycosocial.
  • Effectively managed time and caseloads based on MAT Phase based treatment for Level I clients and 14 Level II.1 clients including group facilitation as well as required individual counseling contacts.
  • Documented all patient information including assessment, treatment plans and progress notes.
  • Guided clients in understanding medication assisted therapies for opioid addiction and treatment plans.
  • Referred clients to other programs and community agencies to enhance treatment processes.
  • Developed, with client input, comprehensive strengths based SMART treatment plans which focused on shared goals.
  • Effective integration of services and the efficient coordination of care with Treatment Team to coordinate and monitor a mix of medical, psychological, and supportive services.
  • Consulted with clinic physician and medical staff including nursing about client medication changes, issues with medicine compliance and efficacy of medications.
  • Conducted outreach, advocacy and rehabilitative services for regular cases and crisis intervention.
  • Documented all patient information including service plans, treatment reports and progress notes in DMHAS CARF Accredited Opioid Treatment Facility.
  • Researched and familiarized with policies and regulations for methadone maintenance facilities including Federal Regulations and State Regulations governing Opioid Maintenance Treatment facilities.
  • Collaboration with DYFS in working with pregnant woman receiving treatment through "Specialized Women's Services" Program recently instituted at TLC III and responding to all subpoenas and requests for information Provision of trauma- informed care and trauma-specific services to empower affected clients.
02/2009 to 06/2009
Substance Abuse Clinician Endeavor House Keyport, NJ
  • Interacted with clinical staff and external insurance companies as part of daily continuing service reviews (CSRs) for 14 client caseload in an intensive residential rehabilitation program for clients experiencing sub-acute biomedical and emotional or cognitive problems severe enough to warrant inpatient care.
  • Taught clients relapse prevention techniques, relaxation skills, impulse control, social skills, emotional coping skills and functional living skills.
  • Created and reviewed master treatment and discharge plans for each client on caseload, many of which had co-occurring issues.
  • Led clients in individual, family, group and couples therapy sessions in intensive inpatient residential program, gradual re-entry phase, and aftercare/outpatient component portion of program.
  • Referenced and used various family therapy techniques when working with individual clients and their families including strategic, family systems, solution- focused, and structural family therapy.
  • Referred clients to other programs and community agencies to enhance treatment processes as part of case management, discharge planning, and aftercare planning.
01/2008 to 02/2009
Senior Counselor The Harbor C.E.C. International Hoboken, NJ
  • Effectively managed time and caseloads based on bi-monthly individual sessions for a caseload of 35 adult men, 2 weekly caseload groups, weekly specialty groups, and daily didactic lectures for 152 residents of a modified therapeutic community New Jersey Department of Corrections halfway house.
  • Taught clients relapse prevention techniques such as how to stop self-defeating behaviors and change addictive thought patterns, how to manage feelings and emotions responsibly, and identifying, challenging and changing mistaken core beliefs which promote irrational thinking Taught clients anger management techniques, relaxation skills, impulse control, social skills, emotional coping skills and functional living skills.
  • Developed and implemented the curriculum for a family issues and relapse prevention specialty group.
  • Provided daily didactic educational lectures which focused on structured relapse education and provided specific information on recovery, relapse, and relapse prevention planning methods geared toward both substance abuse and other addictive behaviors including gambling and the criminal lifestyle Documented all patient information including service plans, treatment reports and progress notes.
  • Conducted in house training on Family Roles and Stages of Development for staff of the Harbor.
02/2005 to 06/2007
Substance Abuse Counselor The Eric Johnson House - New Jersey AIDS Services Morristown, NJ
  • Effectively managed time and caseloads based on 30 sessions per week for 10 residents living in transitional housing portion of program and for caseloads based on 15 sessions per week for aftercare clients in-home.
  • Recorded comprehensive client biopsychosocial assessments and coordinated treatment plans with multi- disciplinary team members.
  • Efficiently gathered information from referring agencies and social services agencies to inform development of treatment plans.
  • Led patients in individual and group relapse prevention sessions based upon 12-step philosophy Efficiently and appropriately referred clients to adjunct services within the community to help manage chronic illness.
  • Conducted outreach, advocacy and rehabilitative services for regular cases and crisis intervention.
  • Collaborated closely with treatment team to appropriately coordinate client care services.
  • Established linkages and referrals To external resources such as medical providers, community agencies and social service agency personnel to enhance the treatment process.
  • Consulted with psychiatrists and medical providers at Morristown Healthcare Clinic about client medication changes, issues with medicine compliance and efficacy of medications.
  • Tracked and compiled units of substance abuse service for various grant writing and grant requirements.
Education and Training
Master of Science: Addiction Counseling Grand Canyon University Phoenix, AZ, United States Addiction Counseling Addiction Counseling Accredited by the Higher Learning Commission of the North Central Association - Accredited institution of higher education for purposes of licensure as a licensed clinical alcohol and drug counselor All coursework accepted by State of New Jersey for educational requirements to upgrade from a Certified Alcohol and Drug Counselor (C.A.D.C.) to Licensed Alcohol and Drug Counselor (L.C.A.D.C.) Attended on-line masters levels courses full-time while maintaining full-time employment as a Certified Alcohol and Drug Counselor (C.A.D.C.) Coursework in Addictions and Chemical Dependency including ethics, counseling theories, co-occurring disorders, group counseling, social and cultural diversity, psychopharmacology, family counseling, adolescent substance abuse counseling, diagnostics, assessment, and treatment planning, and 250 hours of supervised field work experience (pre-practicum and practicum requirement) 4.0
Coursework in Child and Adolescent Psychology, Psychology of the Exceptional Child, Child Development, Experimental Psychology, Theories of Learning, General Psychology, World Culture Studies
J.D.: Law Rutgers School Of Law- Newark Newark, NJ, US