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Summary
Business sales professional with 12-years' experience as an owner/operator of a successful lawn and landscape business along with a 30-year association with the sport of hockey as a player, coach, and referee. Reputation of establishing exceptional client relationships, results oriented, and handled conflict in a positive productive way. Committed to building credibility with internal and external clients and employees.
Experience
09/2017 to Current
Sales Associate Wholesale Inc. Mount Juliet, TN
  • Average monthly car sales totaling 20-plus vehicles
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals
  • Negotiated and closed deals with minimal oversight
  • Demonstrated products to customers, discussed features and redirected objections to capture sales
  • Offered product and service consultations and employed upselling techniques.
  • Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
05/2017 to Current
CLIENT SALES ADVISOR Infiniti Luxury Car Dealership Cool Springs, TN
  • Ranked the highest in customer satisfaction every month.
  • Answered all customers' questions regarding products, prices, and availability. 
  • Emphasized product features based on analysis of customers' needs. 
  • Responded to all customer inquiries in a timely manner.
  • Collaborated with members of other departments to complete sales transactions.


06/2015 to Current
MEN'S LEAGUE COORDINATOR/ YOUTH HOCKEY ADVISOR Ford Ice Center/ Nashville Predators Nashville, TN
11/2014 to 05/2017
FIELD REPRESENTATIVE Keller Williams Realty Murfreesboro, TN
  • Day to day operations & set-up sales
  • Maintain rental properties
  • Prepared homes to be sold and staged
  • Meet with potential customers, prepare them for the process
02/2010 to 11/2014
SALES MANAGER Hockey Plus Nashville, TN
  • Accomplished sales objectives by planning, developing, implementing, and evaluating advertising, merchandising, and trade promotion programs; developing sales action plans
  • Successfully balanced sales and management roles to benefit the company and clients
02/2007 to 02/2009
YOUTH COUNSELOR Rock of Refuge Nashville, TN
  • Worked with children on becoming better students.
  • Tutored children in all subjects.
  • Succeeded monthly curriculum goals.
  • Increased student completion of program.
01/1993 to 01/2005
Owner/Operator Lawn Plus Lawn and Landscape Toledo, OH
  • Managing all facets of the business relationships and marshaling the company resources necessary to achieve a high degree of customer satisfaction.
  • Responsible for constantly proposing and closing new sales orders in line with company.
Community Service
  • Volunteer, Under the Bridge, 2019
  • Volunteer, Home Street Home, 2016-2019
  • Volunteer, Mount Juliet Help Center 2016-2019
Certifications
  • State of Tennessee Motor Vehicle Commission Salesman
  • Marcom Sales Call Workshop Certified 
Education
Business University of Toledo Toledo, Ohio, USA
College Prep St. John's Jesuit High School Toledo, Ohio, USA
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Professional Summary and Career Focus
Dynamic results-driven young professional experienced in applying principles of anthropology to management and marketing problems. Seeking a challenging role in market research where I can utilize my skills to examine consumer preference patterns not readily apparent through statistical or survey methods. I enjoy working with consumers to find out how products and services could be improved to better meet their needs and grow business.
Core Qualifications
  • Results-oriented
  • Client-focused
  • Quick learner
  • Computer proficient
  • Microsoft Office
  • Reports generation and analysis
  • Market research proficiency 
  • Effective Multitasking
  • Able to work independently and as a member of a team
  • Excellent relationship building skills
  • Experience performing assessments
  • Interpersonal, oral, and written communication skills
Experience
Account Manager Feb 2012 to Current
Vantage Hospitality Group Coral Springs, Florida
  • Provided expert product and service information to support the Travel Industry Sales effort.
  • Collaborated with others to prepare and deliver performance updates and quarterly business reviews for stakeholders of the company to show growth and track trends in the marketplace.
  • Monitored market conditions, product innovations and competitor activity, and adjusted account sales approach to address latest market developments.
  • Customer service, data input, mapping and negotiating rates with hotels on behalf of clients.
  • Create PowerPoint presentations for Travel Industry Sales Managers.
  • Delivered exceptional account service to strengthen customer loyalty.
Position? Aug 2015 to Dec 2015
AARP Tampa, Florida
  • Planned and executed special events.
  • Developed highly empathetic client relationships.
  • Prepared and presented a special research project to internal and external collaborators on the emergence and importance of Age-Friendly Communities with guidelines set by the World Health Organization. 
Position? Feb 2008 to Feb 2014
Infection Prevention & Control Associates, Inc Pembroke Pines, Florida
  • Demonstrated analytical and problem-solving ability by preparing infection control reports for three hospitals to help them get ready for Joint Commission.
  • Collected and analyzed data to evaluate operational issues and make process improvement recommendations.
  • Established and maintained positive relationships with area health care providers, physicians and community at large.
  • Created a PowerPoint presentation to foster widespread understanding of the prevention and treatment of illnesses.
Camp Counselor Feb 2004 to Feb 2007
Basketball Magic Ft. Lauderdale, Florida
  • Worked summer basketball camps as a youth counselor and mentor.
  • Also worked with under privileged youth to motivate and enhance their learning capabilities using sports as the vehicle to encourage young people to maintain good behavior, good ethics and high integrity.
  • Acted as a role model for camp participants by exhibiting positive behaviors.
  • Recognized for making a difference in the camps by being flexible, creative and having a positive attitude.
Position? Feb 2006 to Feb 2007
American Red Cross Ft. Lauderdale, Florida
  • Provided accurate and appropriate information in response to customer inquiries.
  • Ran reports and supplied data to fulfill customer report requirements.
  • Properly directed inbound calls in phone queues to improve call flow.
  • Organized files, developed spreadsheets, faxed reports and scanned documents.
  • Communicated with customers, employees and other individuals to answer questions and explain information.
Youth Counselor and Volunteer Feb 2005 to Sep 2006
Project E3 Incorporated White Hall, Arkansas
  • Worked the basketball camps.
  • Worked with under privileged children as a mentor by providing them with help and encouraging them to stay in school and avoid drug and alcohol abuse.
  • Promoted good behaviors by using the positive reinforcement method.
  • Supplied one-on-one attention to each participant, while maintaining overall focus on the entire group.
  • Supported participants in developing strategies for individual needs and group dynamics.
Education
BA, Anthropology University of South Florida Anthropology
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Professional Summary
Dedicated employee who provides exceptional customer service through active listening and problem solving. Exhibiting strength in innovative thinking and advanced problem solving. 
Skills
  • Detail-oriented
  • Time management
  • Retail sales
  • Exceptional communication skills
  • Quick learner
  • Strategic sales knowledge
  • Creative problem solver
  • MS Windows proficient
Work History
Youth Counselor, 03/2017
YMCA Public School Public School 145, 150 W 105th St, New York, NY 10025
  • ​Promoted language development skills.
  • Communicated openly with children's parents about daily activities and behaviors.
  • Counseled clients to help them understand and overcome personal, social and behavioral problems.
Youth Counselor, 02/2016 to 05/2016
Work, Learn and Grow Employment Program-MMCC at Pelham Pkwy 785 Pelham Parkway N, Bronx, NY
  • ​Promoted language development skills.
  • Promoted good behavior by using the positive reinforcement method.
  • Counseled clients to help them understand and overcome personal, social and behavioral problems.
  • Resolved employment-related disputes through proactive communication.

​​

Sales Associate, 05/2015 to 01/2016
American Eagle Outfitters 40 W 34th St, New York, NY, 10001
  • Prepared merchandise for sales floor.
  • Suggested accessories and complementary purchases.
  • Monitored entrances, exits and fitting rooms for signs of theft.
  • Reported incidents to management.
  • Kept work areas clean and neat at all times.
  • Provided repeat customers with exceptional care and attention.
  • Worked collaboratively in team environment.

Youth Counselor, 06/2014 to 08/2014
Summer Youth Employment Program-NW Bronx Community & Clergy Coalition 103 East 196th St, Bronx NY
  • ​Promoted language development skills.
  • Promoted good behavior by using the positive reinforcement method.
  • Counseled clients to help them understand and overcome personal, social and behavioral problems.
  • Resolved employment-related disputes through proactive communication.
  • Identified development opportunities and succession gaps.

Education
Bachelor of Science: Current
Monroe College - NY
High School Diploma: 2016
Urban Assembly Media Studies High School - New York, NY, 10023
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Professional Summary

Undergrad student seeking expertise in zoology and wildlife studies knowledgeable in overall laboratory procedure as well as the ability to work collaboratively with diverse groups of people from past experiences. 
Skills
  • Inventory management
  • Opening and closing procedures
  • Cash register operations
  • Adapt to diverse groups
  • Sales training
  • Problem-solving skills
  • Experience working with adults
  • Excellent organizational skills
Work History
Retail Associate Jun 2015 - Current
Kohl's Chaska, Minnesota
  • Answered questions regarding the store and its merchandise.
  • Demonstrated use and care of merchandise.
  • Helped customers with questions, problems and complaints in person and via telephone.
  • Stocked shelves and supplies and organized displays.
  • Organized racks and shelves to maintain the visual appeal of the store.
  • Developed positive customer relationships through friendly greetings and excellent service.
  • Got experience working in an environment of people who are older than I am.

Youth Counselor Jun 2013 - Jun 2014
Family of Christ Church Chanhassen
  • Looked after and maintained groups of 10-12 children each day.
  • Assisted in setting up and conducting activities for the children.

Education
Bachelor of Science: Biology Current
Gustavus Adolphus College Saint Peter
  • Member of Beta Beta Beta National Biological Honor Society
  • Recipient of Dean's Scholarship
  • Continuing education in Three Crowns Curriculum
  • Continuing education in Philharmonic Orchestra
  • 3.259 GPA
  • Selected Coursework Principles of Biology, Organismal Biology









High School Diploma: 2016
Chaska High School Chaska
  • 3.722 GPA
  • Selected Coursework AP Biology, AP Psychology, Intro to Environmental Science, Human Body Systems, Science Research