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Professional Summary

Hardworking Senior Trainer enthusiastic about teaching employees a wide range of topics. Capable of developing lesson plans and supporting materials, as well as coordinating spaces and administering tests. Looking to bring 20+ years of related experience and take on a new professional challenge at your organization.

  • Instructional technologies knowledge
  • Training proposals
  • Intuitive people management skills
  • Basic clerical knowledge
  • 12 years as a simulation and classroom instructor
  • Proficient in creating and maintaining schedules
  • Charismatic public speaker
  • Expert in developing inventory systems
  • Creative instruction styles and techniques
  • Project planning and development
  • Training solutions development
  • Adult learning theories
  • Course development
  • Public speaking
  • Written and oral communication
  • Change management
  • Highly organized
  • Process evaluation and enhancement
  • Project management knowledge
  • Effective project management
Work History
Operations Manager II, 08/2019 to Current
FedEx Ground Arlington, Texas
  • Managed and allocated staff and material resources to meet production goals
  • Led warehouse improvement initiatives to advance operational efficiencies and increase productivity
  • Optimized organizational operations and facilitated decision-making by examining problem-solving concepts, including quantitative methods and techniques
  • Boosted team performance with enhanced employee evaluation processes
  • Maximized productivity and management systems by establishing specific goals and managing operations
  • Controlled daily business operations by devising and deploying short and long-range strategies to accomplish objectives
Senior Trainer, 11/2006 to 03/2019
L3 Technologies Inc.
  • Used role playing, simulations, team exercises, group discussions, videos and lectures to instruct participants in a variety of ways.
  • Assessed training needs through surveys, interviews with employees, focus groups and consultation with managers.
  • Extensively trained new and existing employees.
  • Monitored participant workflow and behaviors throughout the training process.
  • Administered performance reviews to evaluate each participant\'s progress.
  • Clearly communicated objectives for all lessons, units and projects to all participants.
  • Worked with an average of 4 participants per class
  • Created an online training program to be used during video training conferences.
  • Managed training projects for commercial and federal/municipal clients
Associate of Applied Science: Diesel Mechanics Lamar University - Beaumont Tx
High School Diploma Port Neches-Groves High School - Port Neches TX
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Career Objective

Seeking a challenging career opportunity as a software developer that utilizes my previous financial and military background combined with my strategic, persistent and adaptable personality.

Full Stack Java Developer 2019 Tech Elevator Columbus, OH

14-week Java coding bootcamp learning how to develop dynamic web based software systems using the Java programming language and platform.

BBA, Finance And Banking Science Alyarmouk University Irbid, Jordan
Technical Skills

Object Oriented Programming: Java

Web Application Development: HTML, CSS, JavaScript,JSTL,EL,Spring Framework

Database Programming: Basic database Design, SQL, PostgreSQL, E/R diagrams

Development tools and techniques: Unit Testing (JUnit),TDD, Git, Eclipse, Visual studio 2010

Technical Experience
  • Command-line vending machine application: using OOP principles and File I/O. accepts and checks user input, the program can read a text file containing information about items, store its data and create an in-console display
  • command-line camp reservation system that reads from and writes to an existing database containing data about parks, campgrounds, individual sites and existing reservations
  • National Park Web App and Survey System Developed using a mixture of java, EL, SQL, and JSTL. Front end of code was designed in html/css to provide an easy to read experience to users.Validation is implemented so that survey forms can only be filled out properly before being submitted to a database
Professional Experience
Business Class Operations Specialist Sep 2017 to May 2019
Carb Communications (Spectrum Contractor) Columbus, 43223
Store Manager Feb 2014 to Sep 2017
Marathon Gas Station Galloway, OH
Financial Accountant Mar 2011 to Nov 2013
Royal Jordanian Air Force / Directorate of Finance Amman, Jordan
Administrative Officer Aug 2007 to Mar 2011
Royal Jordanian Air Force / Directorate of Management Amman, Jordan
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Committed and motivated Administrative Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative. Warehouse Worker accomplished in organizing shipments and loading trucks for fast and efficient customer delivery.
  • Effective team leader
  • HAZMAT handling
  • Audits 
  • Data entry 
  • Data management
  • Logs and records 
  • Time management 
  • Shipping and receiving 
  • Track orders 
  • Load and unload shipments 
  • Issue and conflict resolution
  • Staff training and development
  • Effective team player
  • Superior communication skills
08/2014 to 10/2017
Aviation Maintenance Administrator US Navy Norfolk, VA
  • Perform a variety of clerical, administrative, and managerial duties necessary to keep aircraft maintenance activities running efficiently. 
  • Coordinated all department functions for team of 80 employees.
  • Completed quarterly and yearly audits.
  • Maximized employee retention by creating positive work environment.
04/2015 to 04/2017
Plane Captain US Navy Norfolk, VA
  • Communicated with aircrew regarding recommendations on repairs, replacements and upgrades defected equipment.
  • Supervise workers and evaluated their work performance.
  • Launched, recovered, towed, fueled, and de-fueled aircrafts 
  • Daily inspections and maintenance on the aircrafts
  • Adding power and air conditioning/heating when needed 
  • Drained lavatory and added water when needed. 

02/2015 to 06/2017
General Laborer US Navy Offutt , Nebraska
  • Transported materials, tools and machines to installation sites.
  • Supervised material flow, storage and order fulfillment.
  • Maintained accurate stock records and schedules.
  • Unloaded and loaded products for shipping.
  • Conducted monthly, quarterly and yearly inventories.
12/2014 to 11/2017
Administrator U.S. NAVY Omaha , NE
  • Managed clerical needs of company employees, including copying, faxing and file management.
  • Responded to telephone inquiries from clients, vendors and the public.
  • Created spreadsheets for government vehicles to log maintenance, gas, mileage, and vehicle discrepancies. 
04/2018 to Current
Process Operator Evoqua Water Technologies Conroe , TX
  • Operated all equipment in accordance to company directions.
  • Identified and set aside equipment in need of maintenance or repair.
  • Maintained an inspection-ready facility by monitoring operations and performing housekeeping functions.
  • Completed daily well checks, including measuring tanks, checking flowlines and recording pressures.
  • Utilized and calibrated gauges to maintain accuracy of assessments.
  • Completed inspections and quality checks on parts daily.
  • Performed basic maintenance and repairs to maintain optimal well performance.
Education and Training
High School Diploma Edna Karr High School New Orleans, Louisiana, United States

  • Forklift certified 
  • TWIC card

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Professional Summary

Over 22 plus years of experience planning, supervising, training and motivating team members in the most challenging work environments. Possesses analytical ability in management of personnel and equipment. Team player oriented with focus on tasks accomplishment and overall success of the company. Relevant skills include Organizational and Communication skills, Logistical planning, team player and Proven leader, personnel management, Multi-tasking, Safety Oriented, training and mentoring. Highly effective management professional emphasizing innovation and creativity in solving complex problems. Energetic and results-focused with success in developing and leading diverse teams to achieve outstanding results.

  • Logistics management
  • Superb time management skills
  • Project management
  • Risk management
  • Extraordinary leadership abilities
Work History
Petroleum Service Technician, 07/2019 to Current
Guardian Fueling Technologies Jacksonville Fl,, Florida
  • Reviewed technical documentation to accurately diagnose and repair equipment in a timely manner to maintain business profits.
  • Efficiently troubleshot and repaired Gilbarco/Veeder root equipment on a daily basis.
  • Supervised and completed 100 plus Euro Mastercard Visa (EMV) upgrades on Circle K stores in order to bring the business within compliance prior to upcoming deadline.
  • Resolved technical Point of Sale problems and improved operational functionality in C-stores in Jacksonville and surrounding service areas.
Petroleum Service Technician, 11/2017 to 06/2019
Petroleum Solutions Inc. Housto, TX
  • Performed service and repairs to all Gilbarco/ Veeder root systems on a daily basis
  • Completed Euro Master card Visa (EMV) upgrades at 100 plus fueling sites, consistently netting the company $40,000 a month profit.
  • Conducted troubleshooting and repairs at various locations in Houston Texas covering over 200 miles.
  • Performed 100+ calibrations to ensure sites were TDA compliant.
  • Driven over 1,000 miles per week over a 2 year span in a company furnished vehicle with 0 incidents.
Operations Chief, 05/2015 to 06/2017
United States Marine Corps Yuma, AZ
  • Supervised overall training for 450 plus reservists and the largest reserve unit in the Marine Corps.
  • Immediate advisor to the commander officer on operational issues within the unit.
  • Coordinated with outside units to ensure training areas and venues were reserved and prepared for Marines arrival.
  • Established a monthly training plan and ensured it was carried out so each member of the unit received proper training in the event of world conflict.
  • Implemented a database program to track serviceability of over 500 rubberized items to ensure 100% compliance with Quality Control.
  • Coordinated logistical support to move 450 plus personnel and 800 pieces of equipment, in order to (IOT) meet training requirements of personnel.
Fuels Supervisor, 02/2012 to 06/2015
U.S. Marine Corps MCAS Miramar, Ca.
  • Accounted for 13 million dollars' worth of equipment without any loss.
  • Supervised 40 Marines on daily basis in the execution of their fueling duties.
  • Ensured all safety protocol was inherently followed which resulted in no incidents over a 3 year span.
  • Ensured over 20,000 gallons of fuel consumption for the section was properly accounted for on a daily basis.
Operations Coordinator, 02/2009 to 06/2012
U.S. Marine Corps Luke AFB, AZ
  • Planned and established a training plan for the largest reserve Company in the Marine Corps, ensuring each member of the 450 Personnel company were within standards and properly trained to accomplish their assigned mission.
  • Created a milestone and training schedule that aided in proper annual training of 450 plus personnel to get them ready for deployment Implemented a database program to track serviceability of over 500 rubberized items to ensure 100% compliance with Quality Control (QC).
  • Coordinated logistical support on a monthly basis for 450 plus personnel and 800 pieces of equipment, in order to (IOT) meet training requirements of personnel.
  • Mentored personnel and peers which resulted in an increase of morale and quality of work output to include promotions and retentions.
High School Diploma: 1990
Central High School - Tuscaloosa, AL
Bulk Fuel MOS: 1991
Bulk Liquids School - Ft. Lee Virginia
Bulk Fuel Hydraulics Course: 2001
Bulk Fuel Advanced Course - Ft. Lee, Va.
Fuel Accounting, 2005
Fuel Accounting - Norcross, GA
EO Rep/Supervisor, 2010
Equal Opportunity Advisor - New Orleans, LA

Proficient in Microsoft

Proficient in Sharepoint

Gilbarco /Veeder Root Dispenser Certification

Veeder-Root ATG Certification

Passport POS Certification

Commander POS Certification

CPR qualification

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CSR-Customer Support Respresentaitve
Highly ambitious, seeking active employment in a Customer Service position to further assist and grow with your company. Decades of experience, last titled as a Commercial Support Specialist/Dispatch Coordinator for the cable company Charter Spectrum (1.)  Maintained all Commercial Emergency 911 dial-tone for 100% Charter Clientele, duties included Desk-Side Customer Support, functionable with Relational Databases, Development/Maintenance Support, Skilled Coordinator committed to addressing customer concerns with speed, accuracy and professionalism, Customer-focused Representative with a proven capacity to troubleshoot issues to ensure customer satisfaction. Call Center Representative Support versed in customer support in high call volume environments. Superior computer skills and telephone etiquette, Help Desk and heavy Software Utilization experienced, Advanced Training Courses/Classes, able to Multi-task, Motivated and Independent, Self-Starter Attitude, Quick Learner, Initiative Driven. Nineteen combined years of Customer Service for internal and external customers with Charter - Spectrum. 
  • Over 21+ years of Communications Expertise Customer Experienced with both External and Internal Customers
  • Addressed hundreds of email inquiries per day
  • Converting potential disconnects into renewal customers
  • Managed opening and closing times based on Business needs as required
  • Trained an average of four new employees quarterly
  • Prevented store losses using awareness, attention to detail and integrity
  • Customer service expert
  • Educated with BA degree 
  • Real-Time Support Specialist
  • Available to work long shifts   24x7 on call rotations
  • Cross-trained and provided back-up for other customer service representatives when needed
  • Resolved product issues and shared benefits of new technology
  • Managed quality communication, customer support and product representation for each client 
  • Courteous demeanor
June 1998
March 2017
  • In 1998 I was hired at Charter Spectrum as an Inventory Control Specialist/Clerk where I became acquainted with multi-million dollar budgets and supplies, while maintaining all accounting and records.
  • I was then promoted into residential dispatch (2004.) where I learned customer service etiquette and skills, ensuring overall customer satisfaction.
  • Communication became the most important aspect of the job.
  • I received several additional promotions, my next was into the Quota and Routing Department (2006). Here I populated Quota and exported data into values available for appointments; I then Routed the work out accordingly using databases and company software 
  • My primary role in Quota & Routing was producing reports and exporting massive amounts of data into reports using Microsoft Excel
  • In 2010, my company merged and my job in Q&R position became redundant, so I then transitioned back into residential dispatch providing excellent customer service as a tier 1 Support Specialist for residential customers
  • My efforts and leadership was rewarded in 2013; It was 2013 where I received my final promotion into the Business Class sector of Charter Spectrum in the Technical Operations Support Center (OSC) in Costa Mesa where my key role was to directly support phone services for commercial clients/customers only for all of the greater Southern California region
  • Maintaining 911 and phone service by repairing telephone dial-tone
Invoice accounting, billing, budget support for both business and residential clientele, positive client customer satisfaction, extensive customer service experience, direct sales and support, proficient in the english discipline, Inventory control specialist, leader style of work ethic, punctual, Microsoft Office trained, Multi-tasker, Mirror Company Mission Values, Quick Learner, Positive Peer Rapport with Leaders and Customers, Self-Starter, earned my BA degree in 2012.