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Career Overview

Experienced manager with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and production audiences. Self motivated employee with more than 5 years of experience planning, developing and implementing customer relations in order to achieve the highest customer satisfaction.

  • Strong analytical skills
  • Strong collaborative skills
  • Client-focused
  • Project management
  • GUI and tools
  • Training and development
  • Quick learner
  • Technical Problem Solving
  • Excellent problem solving skills
  • Customer needs oriented
  • Project management
  • Reports generation and analysis
  • Computer proficient
  • Phone Etiquette 
  • Strong communication skills
  • Leadership
Technical Skills
Skills Experience Total Years Last Used
Windows, Unix, Linux, Mac OSX, VMWare, Xactimate, Splunk, AWS. Student 2+ 2019
Education and Training
Educational Service District 112 Vancouver, WA, United States General Education Diploma
  • Completed General Education Diploma with above average scores at the age of 17.
  • Helped other classmates achieve graduation through tutoring.
Clark College Vancouver , WA, United States Associate of Arts: General
Montgomery College Germantown, MD, United States Cybersecurity
  • President of the Cybersecurity Club which allowed me to work alongside the Cybersecurity Program Manager to organize club meetings, build relationships with working professionals to bring concentrated content to students, and actively engage students in Cybersecurity. Achievements include creating a relationship with the National Cybersecurity Center of Excellence and Information Systems Security Alliance.
  • Participated in Capture the Flag events such as the National Cyber League, ranking within top 10 of Montgomery College students. 
  • Deans List Student. 
  • 3.2 GPA
University of Maryland University College Adelphi, MD, United States Bachelor of Science: Computer Networks and Cybersecurity

Computer Networks and Cybersecurity Major with a minor in Computer Science.  Prior deans list student. 

  • Promoted to a management position within the first year at Servpro, and promoted to senior management the following year.
  • Prepared , proposed and implemented new company guidelines in various categories such as safety, and community outreach, and technology upgrades.
  • Obtained 4 certifications at Servpro in advanced restoration techniques.
  • Nominated as the Cybersecurity Club President by previous club president and cybersecurity program manger. 
  • Splunk Fundamentals 1 certified.
12/2018 - Current
ProCorp Systems Plano, Texas Software Developer
  • Works with senior staff and other interns to install Splunk based solutions to clients. 
  • Create user roles and permissions within Splunk.
  • Create dashboards and alerts to collectively gather information for use with sales, network traffic, website monitoring, and security risk assessment. 
  • Weekly training in Splunk administration, development, and enterprise security. 
05/2018 - Current
LSG Sky Chefs Portland, Oregon Production Control Analyst
  • Work with proprietary software in order to manage, distribute, and edit incoming data for an operation of over 300 employees. 
  • Troubleshooting of PC, network, and peripheral devices. 
  • Collaborate with IT help desk in order to create and follow up on service tickets. 
  • Crafted graphics and animations using multimedia software to be used in presentations, lectures and training sessions.
  • Review information ensure that it was accurate.
  • Interfaced with different levels of plant and division management personnel to discuss quality and analysis.
  • Reviewed quality assurance reports in order to devise knowledgeable recommendations.
  • Handled special projects designated by the senior management.
  • Manage airline accounts in order to maintain quality and assure airline satisfaction. 
07/2013 - 01/2018
Servpro Kensington, MD Crew Chief
  • Responsible for managing up to 20 employees at a time on job sites. Duties include training new employees, maintenance of company equipment and vehicles, and working closely with insurance adjusters to implement and complete remediation services for residential homes and commercial properties.
  • Working with mobile software to precisely log job diary notes, monitoring reports, manage contracts and photographs.
  • Experience working with Microsoft Excel, Microsoft Word, and Xactimate to create estimates that are directly submitted to clients and insurance companies.
  • Troubleshoot and update company mobile computing devices.

05/2012 - 06/2012
Amtrak Washington, DC Intern
  • Worked alongside network administrators to maintain and manage Amtrak's secure networks.
  • Shadowed software engineers who were developing new software to increase security and enable an improved ecosystem that would allow for Amtrak assets to be tracked and monitored.
  • Helped integrate iCop alongside Amtrak special police, allowing photographs taken by officers to be instantly uploaded to the cloud and viewed from anywhere accessible.
  • Participated in company meetings that focused on phase planning, initiation, and growth.
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Professional Summary
Fast food professional focused on greeting all customers in a friendly, welcoming manner. Seeking added responsibilities to help restaurant operations run smoothly. Hardworking [Job Title] with background in quickly taking orders, managing the drive-thru window and preparing food. POS systems knowledge. Food service worker with exceptional interpersonal skills. Reliable, punctual and works well under pressure. Crew Member offering a positive attitude and flexible schedule. Works well independently or with others as a team. Dedicated food service worker proficient in customer service, food handling, preparation and Point of Sale (POS) transactions. Seeking restaurant position with opportunities for advancement in management. [Job Title] with excellent communication skills and rapid and precise customer service skills. Outgoing [Job Title] familiar with cash and food handling procedures. Possesses strong communication and time management skills. Hardworking [Job Title] with background in quickly taking orders, managing the drive-thru window and preparing food. POS systems knowledge.
  • Customer-oriented
  • Quick learner
  • Able to lift [Number] pounds
  • Friendly and helpful
  • Late-night shift availability
  • Fast and efficient service worker
  • Skilled upseller
  • Dedicated team player
  • Customer-oriented
  • Carbonated beverage dispenser cleaning and maintenance
  • Fluent in [language]
  • Fast and efficient service worker
Work History
  • Answered an average of [Number] calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Described product to customers and accurately explained details and care of merchandise.
  • Provided an elevated customer experience to generate a loyal clientèle.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
  • Developed reputation as an efficient service provider with high levels of accuracy.
  • Provided ongoing guest service, including giving fashion advice.
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Professional Summary
Results-focused project management professional offering 30 years of progressive leadership experience. Consistent achievement within maintenance management, employee development, data/trend analysis, quality assurance, short/long-term scheduling, and organizational development featuring ethical and dedicated leadership.  Particularly adept at producing assets on time while ensuring a "safety first, quality all the time" mentality in the organization.  A proven strategic production manager equipped with the ability to exceed standards and provide quality products through Lean Innovations while encouraging teamwork and focusing on business impact.
  • Top Secret Security Clearance
  • 30 Years of Strong Leadership Experience 
  • Manufacturing/Maintenance Management
  • Quality Control Management
  • Human Resources Management
  • Strategic Thinking and Goal-Oriented
  • Superior Team-Building Skills
  • Self-Motivated / Innovative
  • Project Management
  • Exceptional Interpersonal Communication
  • LEAN 6-Sigma, 5S Manufacturing Techniques
  • Results-Oriented
  • Process Improvement
Maintenance Manager, Maintenance Superintendent, 11/2012 to Current
United States Air Force Joint Base Charleston, SC
  • Oversees repair and maintenance staff for 1,595 personnel that maintain and manufacture parts and equipment for 48 assigned aircraft worth $10.2 billion assigned to Joint Base Charleston, South Carolina.
  • Establishes operational objectives and work plans and delegates workload assignments to subordinate managers.  Improves work methods and procedures to achieve most economical use of resources.  Strong work ethics form backbone for superior aircraft maintenance throughout entire organization.
  • Recommends and executes quality improvements for aircraft flightline production processes.  Instituted proper daily inspection surveillances that directly resulted in an increase of the organizations quality pass rate from 83% to 95% ultimately capturing the organizations Maintenance Effectiveness Award.
  • Provides direction, development and leadership to 59 production supervisors. Ensures maintenance standards are enforced, driving aircraft reliability rate from 81% up to 97%, seizing the organization's unprecedented third consecutive win of Air Mobility Command Daedalian Weapon System Maintenance Trophy in 2016.
  • Championed a Lean Process Improvement initiative that enhanced the base munitions logistical procedures, resulting in the safe movement of 210 delivery trucks during after-hour operations, ultimately saving 912 man-hours annually.
  • Drove Lean improvements that implemented precise processing, aircraft load configurations and movement of 46,000 tons of cargo on 16,000 missions that directly contributed to the organization's 2015 Air Mobility Command Fuel Efficiency Award.
Quality Assurance Superintendent, 05/2010 to 11/2012
United States Air Force Offutt AFB, NE
  • Managed quality assurance programs for a $38 billion aircraft fleet at 4 separate geographical locations to guarantee compliance with quality policies, procedures and systems.
  • Top advisor to the highest of senior leadership.  Produced and briefed daily reports on the quality of maintenance performed by 1,200 military, civilian and contractor personnel.  The data ensured focused attention to priority areas and resulted in a 96% overall effectiveness rating; the highest inspection rating in 3 years for the organization.
  • Championed Six Sigma Lean event for aircraft phase inspection.  Precise focus on efficiency enabled slashing 10 days off of 33 day aircraft inspection cycle.  Saved the Air Force $134,000 annually.
  • Tracked aircraft and personnel maintenance trends.  Identified and enforced root cause analysis processes.  Solely responsible for a 20% increase in an overall 98% mission effectiveness rate.
  • Led 25 member inspection team in completing over 8,000 evaluations per year solidifying maintenance standards and safety compliance across the organization.
  • Authored organization tactics and technique procedures for safe aircraft decontamination and maintenance.  Policy was benchmarked by the Department of Defense as a best practice.
Production Superintendent, 08/2007 to 11/2010
United States Air Force Offutt AFB, NE
  • Planned, directed, coordinated and assigned manpower to meet aggressive production schedules to enable the movement of the President of the United States, the Secretary of Defense and other Department of State dignitaries.
  • Oversaw production activities of 10 supervisors and 130 technicians maintaining a specialized aircraft fleet valued at $3.2 billion.  Enforced strict adherence to standards securing all-time low repeat discrepancy rate of 0.3%.
  • Coordinated with 11 government and contractor agencies to facilitate 42 aircraft fleet manufacturing and modernizations.  Set priorities and dispatched personnel capturing a 96% maintenance scheduling effectiveness rate and delivering a $198 million command and control system.
  • Forged aircraft fleet health by energizing maintenance priorities. Slashed aircraft non-mission capable rate from 20% to 12% in 9 months.  Evaluated production bottlenecks and developed action plans to resolve issues.  Refined inspection procedures capturing 27% more production availability.
First Sergeant, 10/2004 to 08/2007
United States Air Force Pope AFB, NC
  • Vital link between senior management and 265 employees handling questions, interpreting guidance and regulations, helping resolve work-related problems concerning quality of life, administrative disciplinary procedures and counseling of members to promote a healthy work environment.
  • Mentored future leaders with professional development seminars enhancing and refocusing individuals on becoming better productive members within the organization.
  • Resolved employment-related disputes through proactive communication and enforcement of standards.  Represented the organization at personnel-related hearings and investigations.
Dedicated Crew Chief, 07/1995 to 10/2004
United States Air Force Offutt AFB, NE
Quality Assurance Technical Order Manager, 07/1991 to 07/1995
United States Air Force Royal Air Forces United Kingdom
Aircraft Maintenance Technician, 12/1987 to 07/1991
United States Air Force Eielson AFB, Alaska
Education and Professional Training

Bachelor's Degree:  Human Resource Management, Bellevue University, Bellevue, NE, 2011, Dean's List, GPA 4.0

Associate's Degree:  Human Resource Management, Community College of the Air Force, Montgomery, AL, 2006, GPA 4.0

Associate's Degree:  Aircraft Maintenance Technology, Community College of the Air Force, Montgomery, AL, GPA 4.0

Professional Management Certification, Community College Air Force, 2017

Lean Six Sigma Green Belt Certificate, Villanova University, 2017

Logistics Resource Management Training, United States Air Force, 2016

Environmental Management Certificate, United States Air Force, 2015

Organizational Diversity Management Certificate, Defense Equal Opportunity Management Institute, 2013

Air Force Senior Non-commission Officer Academy, Top 10% of Class -  Distinguished Graduate

Air Force First Sergeant Academy, Top of Class - Commandant's Award

Air Force Non-Commissioned Officer Academy, Top 10% of Class - Distinguished Graduate

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Professional Summary
Dedicated serviceman focused on applying 8 years of military logistic management experience to gain employment in the civilian sector. Exceptionally hard worker well-versed in supply and inventory management. Transportation specialist skilled in managing air transportation activities, including operating forklifts and aircraft loading equipment and maintaining air movement records in multiple computer systems.

  • Organized
  • Trained in counterterrorism strategies
  • Wiring expertise
  • Trained in security
  • Complex data management
  • Adept multi-tasker
  • Secret Security Clearance
  • Troubleshooting
  • Team leader
  • Trained in cross-cultural communication
  • Critical thinking
  • Weapons training
  • Firearm and explosives handling
  • Quick learner
  • Project management
  • Well versed in Microsoft office programs
Work History
Munitions Crew Chief, 05/2009 to 05/2017
United States Air Force
  • Supervised teams in support of security and installation law and order operations.
  • Tracked and filed administrative paperwork and personnel folders.
  • Maintained 100% accountability of all assigned equipment worth more than $26 Billion.
  • Developed and led training programs in preparation for combat.
  • Trained in the use of tear gas and explosives.
  • Prepared documents for destruction.
  • Planned and briefed personnel on missions.
  • Served as custodian of classified documents.
  • Operated and maintained communications equipment.
  • Documented and processed classified materials.
  • Maintained security of the local areas and performed route clearance for visiting high-ranking officials.
  • Coordinated integration of company weapons systems into those of adjacent platoons.
Warehouse Specialist, 05/2017 to Current
Vanquish Worldwide Fort Rucker, Alambama United States
  • Loaded products weighing up to 2600 pounds onto trailers for delivery.
  • Received, stored and shipped goods and materials.
  • Adhered to all requirements and regulations for interstate HAZMAT carriers.
  • Cleaned and maintained the warehouse in compliance with OSHA safety standards.
  • Operated forklifts and other heavy machinery safely.
  • Recorded numbers of units handled and moved using daily production sheets and work tickets.
Ammunition Warehouse Specialist, 05/2017 to Current
Vanquish Worldwide Fort Rucker, AL
  • Well versed in SOP's AMMO-54 and Ammunition Munitions Rule
  • Handled accountability of all items issued and received
  • Managed ammunition and evaluated unit paperwork
  • Expansive knowledge of small arms and inventory control
High School Diploma: 2005
Ross Corners Christian Academy - Vestal NY

Leadership and Management in Military Studies: 2014
Professional Military Education - Misawa Japan
  • Maintained 100% accountability of all assigned equipment worth more than $26 Billion with no loss of equipment.
  • Trained and supervised more than 75 personnel.
  • Secret Security Clearance

Heavy Duty Machinery

6k forklift

10k forklift

10k All-Terrain forklift

20 ton

70 ton

CPR/First Aid Certified 

Explosive transport certified