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Professional Summary

Strategic and innovative HR Executive successful at implementing process improvement practices and transforming disorganized operations into cost effective entities. Keen ability for attracting and retaining high potential talent and fostering a culture and climate that promotes high performance in diverse workforces.

Accomplishments
  • Project Management: Steering company campaigns that launched new revenue streams.
  • Conducting cost-benefit analyses to determine new target markets.
  • Successfully navigating a company through transitioning from Medicaid only, to Medicare and Medicaid driven organization.
  • Draftingoperational manualsto streamline the data transfer into new software applications which allowed for billing client care and execute payroll within one system.
  • Successfully negotiation ofmore cost effective contracts with vendors and payor systems.
  • HR and Business Operations Consulting.
Skills
  • HR management functionsincluding recruitment and retention, on-boarding and process improvement.
  • Employee relations including labor relations and conflict resolution.
  • HRIS Technologies (ADP and Paycom,Kronos, Soneta.
  • Develop and implement training manuals in compliance with State and Federal regulations.
  • QA and Performance Improvement
  • Budget Analysis
  • Benefits and compensation analysis.
  • Vendor sourcing and negotiations.
  • Contract management
  • Multi-site operations expert
  • Risk mitigation techniques
  • Employment law including FMLA/ADA/EEOC.
Work History
02/2019 to Current
Director of Human Resources Urgent Care 24/7 – Savannah , Georgia
  • Maintain current understanding of state and federal policies such as EEO and ADA.
  • Troubleshoot and resolve problems with HR software to enhance production support and minimize downtime.
  • Ensure planning, monitoring, and appraisal of employee work results by training managers to coach and discipline employees.
  • Collaborate with management to build and implement effective, modern employment programs such as elemental health.
  • Reduce expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements.
  • Oversee all HR needs for 200-employee operation across six locations statewide.
01/2017 to 06/2017
Regional Director Of Human Resources Dept of Juvenile Justice – Savannah, GA
  • Provided leadership and strategic direction for human resource services, programs and activities individually and through the human resources management team.
  • Fostered positive institutional culture and climate that promotes high performance.
  • Regular site visits to mentor and coach operational HR.
  • Ensured compliance with policies, procedures and laws, including State and Federal laws such as ADAAA and Family Medical Leave.
  • Developed new process for employee evaluation which resulted in marked performance improvements.
  • Actedas primary liaison within the Georgia systemidentifying and implementing positive resolution strategies impacting employee relations within the Department of Juvenile Justice.
11/2012 to 01/2017
Director of Human Resources Nightingale Services, Inc – Savannah, Georgia
  • Played a key role in ensuring the successful launch of the company expansion into Florida and South Carolina.
  • Ensured company compliance within each new territory by developing and implementing programs and policies in the areas of staff recruitment, orientation, compensation structures, benefits packages, and incentives while adhering to state specific statutory regulations.
  • Spearheaded company wide major application initiative, allowing the unification of billing and payroll through a single software system (Soneto by Stratis), resulting in an efficient transfer of employee and client records.
  • Managed team of over 500 staff and 12 HR generalists.
  • Reduced company unemployment insurance costs by 65% with implementing an improved benchmarking process.
  • Ensured company polices and procedures are in complete compliance with DOL, DCH, EEOC, and FSLA.
  • Represented organization at personnel-related hearings and investigations.
08/2002 to 10/2012
Human Resource Manager/Controller Reliable Electric Services – Savannah, Georgia
  • Directed all HR operations including recruiting and on-boarding.
  • Generated weekly, quarterly and yearly tax reports and payments.
  • Responsible for monitoring workers compensation claims including investigations and representation at DOL hearings.
  • AR/AP schedules and reports.
  • Managed internal control systems, internal audit reviews, recommended areas for improvement both financial and operational, developed and established new policies and procedures.
  • Researched and conducted biding process for most cost efficient employee benefits plans.
05/1988 to 07/1996
Police Officer Orlando Police Department – Orlando, Florida
  • Primary duties while on Patrol Division included: responding to calls for service, conducting criminal investigations of violent and non violent crimes, traffic, fraud, forgery, robbery and burglary investigations which resulted in a Merit Service Commendation for commercial burglary suppression.
  • Assigned to the Intelligence Division with duties including information gathering regarding potential terrorist organizations and high level gang related activities leading to a Merit Service Commendation for gang suppression efforts.
  • Member of The Fraternal Order of Police as a Union representative participating in contract and labor relation negotiations.
Education
Master of Arts: Business Brenau University - Gainesville, Georgia
Bachelor of Arts: Psychology University of Central Florida - Orlando, FL
Mediation and Conflict Resolution Georgia Commission on Dispute Resolution - Savannah, Georgia
Quartermaster : Navigation United States Coast Guard - Cape May, NJ
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Professional Summary
Dedicated HR professional with expertise in performance management and benefit administration aimed at creating a team-driven environment that fosters room for development and growth. Skillfully prioritize, manage and improve aspects of the Human Resources process to ensure the attainment of corporate goal.
Skills
  • Detail-oriented
  • Superb interpersonal skills
  • Staff recruiting and retention
  • Benefits and payroll coordination
  • Time management
  • Service standard measurement and development
  • Diplomatic and Objective
  • Creative problem solver
  • Exceptional communication skills
  • MS Office proficient
  • Personnel records maintenance
  • Audit preparation and reporting
  • Knowledge of Nigeria Immigration requirements
  • Good Administrative and IT skills
Work History
Human Resources Officer, 02/2016 to Current
 Jan De Nul Group – Lekki Free Zone, Lagos
  • Follow up appropriately on visa applications of expatriates of the company with the various Nigerian embassies.
  • Served as company representative before Dangote Free-Zone Authority, Nigeria Export Processing Zones Authority (NEPZA) and Nigeria Immigration Service (NIS) to promote company objectives.
  • Liaising with a range of people involved in policy areas such as staff performance and finance;
  • Review timesheets and administered compensation, benefits and performance management systems for local hires.
  • Process documentation and prepare reports relating to personnel activities.
  • Coordinated travel schedules, hotel accommodations and trip logistics for expatriates.
  • Ensures that the relevant HR databases of all employees (expatriates and locals) are accurate and up to date.
  • Represent and take up the responsibilities of the HR Manager in her absence.
Human Resources Assistant, 02/2016 to 07/2016
 Jan De Nul Group – Lekki Free Zone, Lagos
  • Prepares expatriates Visa requests (Business Visas, STRs, TWPs and CERPAC) for application to the Nigeria Immigration Service and the appropriate Nigerian Embassies.
  • Provide other ad-hoc and administrative support (e.g. correspondence generation, accurate record keeping, and file maintenance) to the Human Resource Manager as assigned.
  • Organized all new hire, security and temporary paperwork.
Service Quality Auditor, 02/2014 to 09/2015
 Rhodium and Lambert Limited. – Magodo, Lagos
  • Promoted organizational brilliance, by suggesting and implementing digital solutions to improve the productivity of various processes quarterly.
  • Provided periodic audits, data tracking analysis used to measure the quality of customer service process in financial institutions.
  • Performed regular quality audits on various financial institution as specified
  • Identified as “go-to” individual to new starters and even superiors in difficult scenarios.
  • Performed ad-hoc data mining and analysis as directed.
  • Prepared regular reports on service audit exercises carried in banks across the country.
  • Assisted in execution of Customers service projects as assigned.
  • Communicated effectively in all medium including conflict resolution.
  • Collated and analyzed performance data against defined parameters.
  • Monitored and revisited service calls to improve performance and ensure premium standards.
  • Using appropriate Microsoft Office applications, I prepared business correspondence such as letters, reports, office memorandum, grids and proposals.
Education
Bachelor of Science: Industrial Chemistry, 2012
 Osun State University - Osogbo, Nigeria

MOOC: Introduction to Operations Management, 2015
 University of Pennsylvania - The Wharton School -
Hobbies
Reading, writing, traveling and meeting people.
Additional Information

"A resourceful, hard-working consistent performer, Oluwabusayo shoulders his responsibilities well always with a smile. His phenomenal innovative mind is also commendable."

-'Ola Babatunde, HR/Service Quality Manager, Rhodium and Lambert Ltd.

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Profile

Experienced professional primarily focused in  Business Excellence and Project Management. Proven to be results-orientated, exemplify a strong work ethic, and a detail-orientated mindset who is able to communicate effectively and efficiently within all levels of management.

Professional Experience
HR Specialist, 09/2018 to Current
 Stryker – Mahwah, NJ
  • Acted as the project lead for the Bonus Program, establishing timelines, identifying and partnering with key stakeholders, and executing a $25 million payout to over 3,000 employees
  • Managed the communication, distribution, collection, and delivery of Restricted Stock Unit program to leaders 
  • Integrated Business Excellence practices focused on improving the new hire experience and employee recognition program, resulting in increased efficiencies and reduced annual costs
  • Collaborated with HR Leadership to define, present, and track objectives to align with business needs and recognize top talent
Benefits Specialist, HR Operations, 05/2018 to 08/2018
 Stryker – Mahwah, NJ
  • Aligned divisional specific processes to drive a consistent customer experience 
  • Administered comprehensive benefits cycle including enrollment, education, and execution
Human Resource Analyst , 01/2017 to 05/2018
 Stryker – Mahwah, NJ
  • Developed, facilitated, and maintained a diversity training program focused on equipping management with tools for cultivating inclusive environments
  • Streamlined educational assistance workflow processes by utilizing database tools (Access), formulating a user guide, and meeting with employees to promote efficiency and time management
  • Managed and led cross-departmental employee events to foster community and engagement in the workplace; collaborated with vendors, recruited volunteers, and ensured compliance with safety and publicity standards
Human Resources Coordinator, 05/2015 to 12/2016
 Stryker – Allendale, NJ
  • Coordinated and collaborated with legal professionals and area VPs to orchestrate a sales agency conversion that successfully transitioned 100 employees
  • Conducted local and regional meetings with candidates to discuss compensation, deliver offer letters, and manage pre-employment screenings
  • Created an employee onboarding process that featured an informational presentation and tool kit designed to give new employees the necessary resources to get acclimated as quickly as possible
  • Implemented timekeeping guidelines that supported a divisional work-life balance initiative while adhering to the department of labor standards
Sales Process Intern, 01/2015 to 05/2015
 Jaguar Land Rover – Mahwah, NJ
Human Resources Intern, 06/2013 to 09/2014
 Stryker – Allendale, NJ
Education
Bachelor of Science: Business Administration - Management, 2015
 Ramapo College of New Jersey - Mahwah, NJ

3.8/4.0
Honors and Achievements

Beta Gamma Sigma Honor Society, Omicron Delta Kappa National Honor Society, Outstanding Academic Achievement Award, Dean's Student Advisory Council, Stryker Spine Star Award, and Operational Performance Excellence Award

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Professional Summary

Talent Acquisition, Human Resources Recruiter skilled at meeting tight deadlines in a fast-paced environment. In-depth knowledge of customer service and communication.

Highlights

 

  • Exceptional customer service skills
  • Skilled multi-tasker
  • Strong communicator   
  • Customer-oriented
  • Strong interpersonal skills
  • Ambition, strong work ethic, and willingness to learn

 

  • Prospecting and cold calling
  • Strong deal closer
  • Upselling and consultative selling
Experience
Associate Recruiter
April 2019 to April 2020 Cetera Financial Group － St Cloud, MN
  • Identify prospective advisors through lead generation databases, initial sales calls, and inbound inquiries made to CFG
  • Serve as a first point of contact with prospective advisors, articulate and sell our business model and the benefits of affiliating with CFG
  • Use your discretion in evaluating an advisor's fit for CFG through knowledge of their book of business, your initial sales calls with the advisor, and publicly available information
  • Assign leads to External Recruiters and to CFG Broker Dealer according to business rules and understanding of the advisor's business
  • Support External Recruiters by setting appointments, overseeing paperwork, maintaining candidate profiles, and organizing home-office visits
  • Track advisor progression through the Business Development pipeline using tools including but not limited to Salesforce and MS Excel
  • Develop and maintain creative and competitive sales enablement materials to inform advisors of the CFG story and brand
  • Meet with advisors during home-office visits and phone-based meetings to gather information about a candidate's business and background
  • Partner closely with cross-functional teams to support ongoing solution development and execution
Client Support Associate
December 2018 to April 2019 Cetera Financial Group － St Cloud , Minnesota
  • Handle complex and escalated issues from representatives and customers.
  • Provide support to our clients in all aspects of their business. This will include brokerage operations, advisory accounts, transfers, direct business, etc.
  • Provide support to our clients with the navigation and use of various systems associated with the Broker/Dealer
  • Maintain minimum call handling requirements and quality review scores while adhering to assigned work schedule.
  • Utilize the CRM (Client Relationship Management) tool to accurately record each call.
  • Work independently within the team to assist callers without requiring outside assistance.
  • Participate in special projects as assigned.
  • Provide training support on department process and system navigation.
Talent Acquisition, Human Resources Recruiter
June 2018 to September 2018 Encore Capital Group － St Cloud, Minnesota
  • Source, assess and select Account Manager candidates
  • Conduct a high volume of daily phone screens and onsite interviews
  • Provide appropriate feedback and recommendations throughout the acquisition process
  • Track day-to-day activity in applicant tracking system
    Manage the entire recruitment lifecycle from candidate sourcing and identification to onboarding
  • Ensure an outstanding candidate experience through consistent follow-up communication and
    timely feedback
  • Maintain applicant tracking system (ATS)
    Consistently build candidate pipelines that support the strategic business objectives
  • Assist in the execution of Talent Acquisition programs including recruitment activity planning (job fairs, open house events, etc.).
On Premise Account Recruiting Manager
May 2017 to April 2018 Aerotek － St Cloud, MN
  • Identify qualified candidates for openings at key large accounts using all available recruiting tools
  • Maximize profitability by understanding client needs, providing quality contractors, and proactively marketing ideal candidates
  • Perform and / or oversee administrative demands, per client/customer specifications
  • Perform sales related activities including, but not limited to leading meetings at client sites and client manager, and contractor lunches
  • Achieve spread growth through saturation of assigned active large and local accounts
  • Provide ongoing mentoring and development of other recruiters and OPM's
Staffing Specialist
September 2016 to March 2017 Doherty Staffing Solutions － St Cloud, MN
  • Source and recruit candidates by using CRM databases, advanced searches, CareerBuilder, Indeed and TextUs.
  • Contacted all job applicants to inform them of their application status.
  • Assess applicants' relevant knowledge, skills, soft skills, experience and aptitudes
  • Communicated the duties, compensation, benefits and working conditions to all potential candidates.
  • Conducted interviews
  • New hire on-boarding new hire paperwork
  • Attended recruiting events such as St Cloud State Diversity Conference, Rasmussen college job fair and weekly BNI meetings.

Communicated the duties, compensation, benefits and working conditions to all potential candidates.
Communicated the duties, compensation, benefits and working conditions to all potential candidates.
Conducted reference and background checks on all job applicants.
Conducted reference and background checks on all job applicants.
Conducted reference and background checks on all job applicants.
Conducted reference and background checks on all job applicants.
Conducted reference and background checks on all job applicants.
Customer Relations Supervisor
March 2016 to August 2016 Retro Green Energy － St Cloud, MN
  • Scheduled an average of 9 appointments per day.
  • Completed on average 100 - 250 daily outbound calls generating as many leads possible for our sales team.
  • Addressed customer questions and concerns regarding products, prices and availability.
  • Answered customers questions about products , availability and proper usage.
  • Supervised a team of account managers.
  • Delivered exceptional account service to strengthen customer loyalty.
Branding Consultant
March 2014 to February 2016 ePromos Promotional Products － St Cloud, MN
  • Produced $16,000 in sales GP volume during an average month.
  • Conducted business to business telephone sales.
  • Contacted new and existing customers to discuss how their needs could be met with specific products and services.
  • Negotiated prices, terms of sales and service agreements.
  • Responded to all customer inquiries in a timely manner.
  • Delivered exceptional account service to strengthen customer loyalty .
Education
High School Diploma Becker High School － Becker St Cloud, MN
Extra-Curricular Activities
Oakwood Discipleship Commission － Becker, MN
 
1 Year internship - Interpersonal and Communication Development
  • Opportunities to serve in community to help those in need  
  • Intensive training to develop 
 
 
Jubilee Masters Commission － St Cloud, MN
  • Two Year program designed to develop leadership, and serve the community   Developing self identity to establish a thriving lifestyle  
  • Studied psychological personality types to attain effective relationships  
  • 2 year certificate in relationship development​​

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