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Professional Summary

Detail-oriented intelligence professional adept at collecting and processing information. Strategic and organized with excellent verbal and written communication skills. Capable of reviewing records and making sound judgments about personnel, risks and field operations.

Skills
  • Self-Motivated
  • Skilled in conflict resolution
  • Sound Judgement
  • Computer Efficient
  • Safety and Security
  • Emergency response
  • Emergency management
  • Surveillance
  • Risk management
  • Risk mitigation
  • Incident reporting
  • Effective communication
  • Public relations
  • Defensive driving
  • Organized multi-tasker
Work History
City Carrier Assistant 11/2019 to Current
United States Postal Service Gulfport, MS
  • Planned and cased mail in sequence of delivery for designated route
  • Routed correspondence, products, or mail to correct destinations
  • Operated vehicles and equipment to transport packages and mail pieces
  • Used portable devices to maintain system records by scanning items delivered to homes and businesses
  • Engaged customers with pleasant demeanor and offered to help with mail-related issues
Signals Intelligence Analyst 10/2017 to Current
United States Air Force Reserve Marysville, CA
  • Achieved 96% or above on all physical fitness evaluations and agility testing over 3 Years
  • Advised Airmen on operations, intelligence and risk assessments in daily briefings
Corrections Officer 02/2016 to 07/2019
Solano County Sheriff's Office Fairfield, CA
  • Responded to calls in both routine and emergency situations
  • Maintained safety and security of staff and public by applying defensive techniques and physical restraints
  • Inspected conditions of locks, doors, and gates of correctional facility to ensure security and help prevent escapes
  • Effectively interacted with staff, offenders, visitors and public to maintain security within facility
  • Sanctioned regulatory compliance while managing visual inspections, work crew accountability, illegal substance checks and cell assessments
  • Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility
  • Monitored radio transmissions between staff to respond immediately to directions and emergencies
  • Streamlined operational efficiencies by effectively maintaining daily shift activity logs
  • Examined incoming and outgoing mail to ensure conformance with regulations
Car Wash Technician 11/2013 to 05/2014
Ryko Solutions Vacaville, CA
  • Performed preventive and corrective maintenance unsupervised
  • Developed and maintained professional relationships with car wash owners to ensure proper service was being met
  • Entrusted to properly diagnose, order correct parts, and render solutions
United States Marine Corps 07/2009 to 07/2013
U.S. Department of Defense Oceanside, CA
  • Automotive Maintenance Technician with 4 years of experience in Diesel Engines, troubleshooting and diagnostics
  • Responsible for performing corrective maintenance and preventative maintenance equipment repair orders. Perform daily tasks such as Limited Technical Inspection vehicles inducted into maintenance cycle; ensure vehicle dead line is maintained and orderly
  • Instill discipline, demonstrate leadership and MOS expertise to junior marines Responsible for training and supervision of new mechanics. Successfully taught new mechanics how to complete corrective maintenance in a professional, safe, and timely matter
  • Demonstrated techniques to new mechanics on how to work under stressful and unfavorable conditions. Supported junior marines with knowledge and guidance from personal experiences
Education
Associate of Science: Criminal Justice Diablo Valley College - Pleasant Hill, California
Associate of Science: Information Technology Gateway Technology Academy - Kenosha, Wisconsin
Accomplishments
  • Active TS/SI Clearance
  • Top Academic Student in Corrections Academy at Napa Valley College Criminal Justice Training Center
  • Selected as a CPR / AED First Aid instructor to plan, coordinate, and create a CPR class for the Sheriff's Office

This resume is created in 7 minutes.
Professional Summary
Skills
  • Java
  • Python
  • HTML/CSS
  • Team leadership
  • Project management
  • Presentation and facilitation
  • Conflict resolution
  • Employee evaluations
  • Data analysis
  • Data science
  • Trend forecasting
  • Strategic planning
Work History
  • IT Consultant
  • Autometrix, Inc.
  • Grass Valley, CA
  • April 2017 to June 2017
  • Worked directly with the software team to achieve proper system requirements and adequate workstations for the entire company.
  • Ensured network, system and data availability and integrity through preventative maintenance and upgrades.
  • Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access.
  • Diagnosed and troubleshooted UNIX and Windows processing problems and applied solutions to increase company efficiency.
  • Consistently met deadlines and requirements for all production work orders.
  • Provided documentation on start-up, shut down and first level troubleshooting of processes to help desk staff.
  • Signals Intelligence Analyst
  • United States Army
  • Global
  • March 2010 to March 2014
  • Created boardroom and courtroom multimedia presentations including video and text- sync'd depositions for enhanced understanding.
  • Worked directly with collection clients to achieve accurate and timely intelligence.
  • Obtained documents, clearances, certificates and approvals from local, state and federal agencies.
  • Trained junior members of IT team regarding network security and troubleshooting of data circuits.
  • Planned and executed activities to promote efficiency , growth and subject matter expertise development.
  • Oversaw major new enhancements to existing software systems.
  • Modified existing software to correct errors, adapt to new hardware and improve performance.
  • Wrote Java applications to automate basic processes. 
Education
  • Associate of Applied Science - Culinary Arts / Restaurant Managment
  • Le Cordon Bleu College of Culinary Art
  • Sacramento, CA
  • 2017
  • Associate of Science - Computer Science
  • Full Sail University
  • Winter Park, FL
  • 2019
  • Bachelor of Science - Mobile Development
  • Full Sail University
  • Winter Park, FL
  • 2020

This resume is created in 7 minutes.
Summary

Active Top Secret/SCI Clearance since 1991 update completed on June 18, 2008 CI Poly completed on August 31, 2011.


Highly skilled Air Force veteran with over 22 years of outstanding service in Signals Intelligence analysis, Cryptologic Operations and Project Management. Possesses a broad intelligence background and has earned 10 decorations and awards for superior performance in intelligence, collection, reporting and management capacities. Effectively trained, supervised and mentored large teams under high stress conditions, while saving the Air Force and the Department of Defense millions of dollars in critical intelligence manpower and resources. Desires an analytical or leadership role in intelligence to support intelligence community.

Skill Highlights
  • Signals Intelligence (SIGINT) Analyst
  • Program/Project Management
  • Training Management
  • Space & Counter-Narcotics (CN)
  • Cryptologic/Network Operations
  • Special Access Program (SAP) Management
  • Mission/Collection Management
  • Manpower Management
Work Experience
Superintendent, Intelligence Plans & Programs 07/2011 to 09/2013 United States Air Force - 544th Intelligence, Surveillance and Reconnaissance Group Peterson AFB Colorado Springs, CO
  • Managed the 544th Intelligence, Surveillance & Reconnaissance (ISR) Group's intelligence compliance program for over 500 Department of Defense (DoD) personnel at 8 worldwide sites ensured 100% legal compliance
  • Directed manpower actions for 40 intelligence job specialties; increased critical manpower to 97%
  • Liaised with United States Air Force ISR Headquarters, host installations and intelligence units on the establishment and upgrade of 15 facility projects enabled $1.5M in improvements
  • Managed development of the first-ever measurement of performance program for an Air Force-level Special Access Program (SAP) saved 70 man hours per month and resulted in a 50% increase in task satisfaction
System Exploitation & Site Program Manager 08/2008 to 07/2011 United States Air Force ­- Air Force Cryptologic Office with duty at NSA/CSS Washington Fort George G Meade, MD
  • Managed $450K+ special signals program on behalf of Headquarters Air Force Deputy Chief of Staff for ISR (HAF/A2) maximized national-level Signals Intelligence (SIGINT) operations
  • Collaborated with HAF/A2, NSA/CSS Intelligence and Operations Directorates, and Service Cryptologic Components to streamline medical processing for personnel being transferred to undisclosed location decreased processing time 50%
  • Guided the research of satellite system capabilities; advised National Air & Space Intelligence Center (NASIC) on national asset allocation and enabled the optimal acquisition of global Intelligence Community analytical tool suite
  • Developed system exploitation training program for 28 personnel that was used as a benchmark for the Air Force Cryptologic Office; resolved collection shortfalls and preserved critical national missions
Signals Intelligence Analyst 03/2005 to 08/2008 United States Air Force - 451st Intelligence Squadron Royal Air Force Menwith Hill Station, United Kingdom
  • Deployed to support Operation Iraqi Freedom; prepared and directed combat intelligence support to achieve the Commander of MultiNational ForceIraq requirements team enabled 120+ successful strikes on enemy targets
  • Leveraged national assets to identify & report on an insurgent media cell; reinforced U.S. Army battalion's targeting objective that enabled capture of insurgent and elimination of propaganda efforts
  • Supervised, led and tracked daily collection coordination for Air Force ISR Agency that directly supported U.S. Air Force Central Command during Operation Iraqi Freedom; reduced intelligence sharing process time by 60%
  • Produced and conducted quality control on over 10,400 intelligence technical reports; generated 56% of products with a 97% accuracy rate for tactical U.S. war-fighting Commanders
Senior Operations Controller 03/2001 to 03/2005 United States Air Force - 566th Intelligence Squadron with duty at NSA/CSS Colorado Buckley Air Force Base, CO
  • Supervised 30-member staff and intelligence resources valued in excess of $100M analyzed data on multiple counter-narcotic operations that enabled U.S. Coast Guard and foreign interdiction units to seize over $63M of cocaine
  • Planned collection and analysis for over 30 Combat Search & Rescue events 100% of crew members and aircraft recovered and led to 250+ lives saved
  • Analyzed and exploited target network that led to the location and capture of a high-value target
  • Identified, located and reported the deployment of an adversary's strategic mobile threat weapons system that was undetected for 4-years; details briefed to Joint Chiefs of Staff (JCS)
Education
Select One: Project Management Professional (PMP) 2014 LeaderQUEST Colorado Springs, CO
  • Continuing Education in Project Management
Select One: Service Delivery Management (ITIL) 2014 LeaderQUEST Colorado Springs, CO
Microsoft Technology Associate (MTA) 2014 LeaderQUEST Colorado Springs, CO
Senior-level Management/Leadership 2009 U.S. Air Force Senior Noncommissioned Officer Course Fort George G Meade, MD
Mid-level Management/Leadership 2009 U.S. Air Force Noncommissioned Officer Academy Maxwell Afb Gunter Annex, AL
Select One: Signals Analysis 2006 National Reconnaissance Office (NRO) Fort George G Meade, MD
Intermediate Signals Analysis 2005 Intermediate Communications Signals Analysis Course Ntt Corry Field, FL
Network Analysis 2005 Digital Communications Analysis Course Royal Air Force Menwith Hill Station, United Kingdom
Accomplishments

Air Force Meritorious Service Medal

Joint Service Commendation Medal (3 awards)

Air Force Commendation Medal

Joint Service Achievement Medal

National Defense Service Medal

Global War on Terrorism Expeditionary Medal

Global War on Terrorism Service Medal

2008 Air Force Cryptologic Office Noncommissioned Officer of the Quarter

2004 566th Intelligence Squadron Noncommissioned Officer of the Quarter

2004 566th Intelligence Squadron Noncommissioned Officer of the Year (nominee)

Identified by command as #1 of 114 in peer group; highly competent analyst and selected for seven individual excellence awards

Additional Information

Short Duration Systems Controller

Morse Code System Operator

Chairperson, numerous Fundraising Committees

This resume is created in 7 minutes.
Summary
Professional Senior Analyst offering a record of successful job performance, proven problem solving ability and experience developing and implementing innovative solutions.
Highlights
  • Proficient with Microsoft Office Suite 
  • Devoted to data integrity
  • Critical thinking
  • Performance tracking and evaluation
  • Business analysis
  • Strong problem solving ability
  • Deadline-oriented
  • Skilled multi-tasker
  • Self-motivated
  • Working independently
Accomplishments
  • Selected to be a supporting member on Verizon six sigma projects.
  • ​Recipient of Commendation from Verizon Senior Leadership for work on VLSS team in 2015.
  • Awarded the Personal Commitment Spotlight Award in 2014 for providing outstanding personal and team commitment to Verizon.
  •  Recipient of Certificate of Recognition for Providing Excellent Customer Service from Director of Operations in 2014.
  •  Inducted into the National Omicron-Psi Honor Society in 2009.
  •  Recipient of the Verizon Excellence Finalist Award in 2007.
  •  Awarded the Telecom Leaders Circle Award in 2007.
  •  "Best in Class" by Productivity Enhancement Team for Database Development for the NY CSSC's. 
  • Featured in the May Consultants Pak publication for progress and accomplishments, specifically databases that saved the company approximately $860,000 per year in 2002.
  • Recognized by peers at Leaders Edge Conference for work ethic and performance in 2001.
  • Selected as Verizon Foundations Member.
Experience
Sr. Analyst-Business Operations Support 07/2001 Verizon Buffalo, NY
  • Presented performance results to Senior Leadership via PowerPoint and highly detailed EXCEL reports which included pivot charts, graphs and pivot tables regarding Verizon actions items such as NPS, Complaints, ORR Drivers, FDR, Service Elite, PSC, and Sales.
  •  Supporting VLSS Member of both the NY Region Customer Complaint Reduction Project and the Failed Self Install Project. Held key role in decreasing customer complaints and securing lost revenue.
  • Developed and maintained the Service Elite Training progress tracker to document completions. Assisted Regional SPOC to ensure local and director SPOCS enrolled eligible participants.
  • Essential member of the Net Promoter Score (NPS) call back and logging process. Piloted NPS Analysis of Complaints drivers and provided PowerPoint presentations to Senior Management. Improved efficiency by writing Oracle Answers queries to provide rapid access of data.
  • Performed as Coach for management during 2012 work stoppage to support the representative EWA assignments. Assisted lead supervisor to build motivation and organization. Built a "5 Star Service" board and Sales Thermometer to gauge their success to instill a competitive yet fun atmosphere during the difficult time in 2016. Organized the product data sheets for easy access to reduce handle/hold time. 
  • Security Administrator and Department Approver charged with building all system access for representatives. Security Trustee of shared drives and objects. Prepared macros and digital end user instructional documents.
  • Audited System Access to safeguard compliance.
  • Designed, built and published the Northeast CSSC website using Macromedia Dreamweaver, Flash and digital media. Supervised two associates to assist in updating content.
  • IBM Certified Associate Developer - Lotus Notes and Domino. Administered and built over 80 databases for the Northeast region. Supervised and trained an assistant to help maintain and roll out new databases. Managed and led the CSSC platform transition from Blue Hill servers and Lotus Notes to Outlook. 
Specialist - Northeast Regional Operations Support 01/2000 to 07/2001 Verizon Buffalo, NY
  • Responsible for production and distribution of District Level Sales, Headcount and Productivity reports to the Consumer Sales leadership team.
  • PMT - G550 Champion for NY North Call Center
Administrative Assistant 07/1999 to 01/2000 Verizon Buffalo, NY
  •  Managed daily office clerical operations. Provided support for sales team in managing operation work flow.
Customer Service Representative 11/1991 to 07/1999 Verizon/New York Telephone Company Buffalo, NY
  •  Answered and resolved customer calls/inquiries regarding billing, service and products. Met all sales and service objectives.
  • Typed and submitted credits for external carriers billed through New York Telephone Company.
Administrative Assistant - Outside Plant 05/1990 to 12/1990 Verizon - New York Telephone Company Buffalo, NY
 
  • Handled Payroll, attendance logging, equipment release. Also published reports and supported management in outside garage facility.
Signals Intelligence Analyst 08/1988 to 08/1989 United States Army Monterey, CA
 
Attended the Presidio of Monterey CA, Defense Language Institute. The language assigned was Czech. Supervised and performed analysis and reporting of intercepted foreign communications at corps, division and echelon above corps (EAC). Performed collection management. Produced combat, strategic, and tactical intelligence reports. Met TOP SECRET security clearance and Sensitive Information eligibility requirements. Honorably Discharged with a Service Connected Disability.
Education
Associate of Science: Agricultural Sales and Service 2011 Dickinson State University Dickinson, North Dakota, USA
Degree GPA 3.708
National Omicron-Psi Honor Society Gold member
Information Technology 2006 Univeristy of Phoenix Online, USA
Organizations and Technology
Skills for Professional Development
Computers and Information Processing
Nursing Trocaire College Buffalo, NY, USA Attended Fall 1991, Fall 1993 and Spring 1994 to persue Nursing Career. Life events changed direction of schooling choice and career.
Foriegn Language: Czech 1989 Presidio of Monterey - DLI-FLC Monterey, CA, USA Military based foriegn language college with 7 credits earned. Grade A