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Professional Summary
I am an experienced Pharmacist with a strong interest and enthusiasm for delivering high standard services to customers. My strengths include a sound clinical knowledge and the ability to put customers at ease and assist them with their ailments in a holistic way. I have a background in compounding, including clean room work, process improvements, training staff, and writing standard operating procedures (SOPs). My managerial experience encompasses team building, project management, problem solving and working to budgets. My work in diverse settings provides me with an ability to quickly understand new environments, and adaptable.
Skill Highlights
  • Exceptional patient care and interaction
  • Excellent telephone etiquette
  • Inventory management
  • Strong clinical background
  • Efficient and accurate
  • Strong decision-making ability
Professional Experience
Japp's Pharmacy Hay, NSW Locum Pharmacist in Charge 02/2016 to 04/2016 Communicated directly with doctors' offices via telephone, fax and email. Provided friendly customer service at prescription drop-off and pick-up counters. Communicated with all customers and staff in a pleasant and professional manner. Provided critical information and advice to customers regarding possible drug interactions, side effects, dosage and proper medication storage. Consistently upheld proper pharmacy and general safety procedures and standards. Successfully assisted customers with medical issues and provided valuable healthcare counseling. Appropriately resolved customer issues, complaints and questions.
AMCAL MAX THE GLEN MELBOURNE, VIC LOCUM COMMUNITY PHARMACIST 01/2015 to Current
  • Dispensing prescriptions and counselling patients.
  • Experience with Winifred and LOTS dispensing systems.
SLADE HEALTH MELBOURNE, VIC QUALITY PHARMACIST 01/2012 to 01/2014
  • Ensuring safe and accurate compounding of sterile preparations before release.
  • Screening for errors in data entry by ensuring the amount, mix, timing, potency, fluid balance, and method of administering medications were appropriate for the drug, dose, patient and customer preferences.
  • Checking appropriateness of dosage with Clinical Pharmacist (Customer) when required. Ensuring finished products have their expected potency, purity, quality, and characteristics at the time of release and are stored accordingly.
  • Responding to Clinical Pharmacists' queries about drug stabilities and recommended storage conditions.
  • Reporting non-conformances and manufacturing anomalies to the Site Quality Manager and assisting in decision making about outcomes of affected batches.
  • Subject Matter Expert in monitoring and troubleshooting alerts and alarms in the Environmental Monitoring System. Wrote the SOP and Working Instructions.
PHARMACY@THEWAREHOUSE WHANGAREI PHARMACY MANAGER 01/2006 to 01/2012
  • This was a new business that The Warehouse, one of NZ's largest retailers moved into. Dramatically increased customer loyalty, with feedback received indicating helpful, polite staff being the major reason. Client feedback further motivated staff and produced happy relaxed work environment. I ensured the pharmacy was recognised in the community as highly ethical and its staff knowledgeable. (See attached some of customers' testimonials)
  • Oversaw pharmacy operations and ensured complete adherence of staff to the company's procedures and policies. Ensured that medications are prepared and dispensed accurately and safely in accordance with current laws and regulations.
  • Developed and executed staff training and development strategies, motivating and mentoring to level of service excellence. Monitored employee performance and made recommendations to supervisor for promoting, retraining or disciplining.
  • Reviewed pharmacy sales, expenses and productivity figures. Monitored profit and loss and adjusted plans as necessary. Implemented and upheld pharmacy security and trained staff about loss prevention and ways to control shop lifting,
  • Organised regular in store health campaigns, offering free screening and counselling to the public to raise awareness to preventable and manageable diseases and conditions.
  • Liaised with local health bodies regarding funding for pharmacy services and ways of improving access to the community. Reason for leaving: The Warehouse chose to move out of pharmacy and shut all its retail pharmacies around the country.
PHARMACY@APOLLO AUCKLAND PHARMACY MANAGER 01/2005 to 01/2006
  • Helped at the start-up phase of the business with staff appointments, development of new systems, preparation for audit, and gaining new customers.
  • Developed and implemented operating procedures for this new business. Provided drug information to the centre's doctors and nurses.
  • Ensured staff provides prompt and courteous service to customers, nurses, doctors and vendors.
  • Maintained proper inventory levels and accurate records of stocks.
  • Represented the pharmacy in the regular meetings organised by the medical centre board with its tenants to discuss marketing and professional issues.
  • Prepared and passed the MEDSAFE audit.
CAMPUS PHARMACY AUCKLAND PHARMACY MANAGER 01/2003 to 01/2005
  • Built strong relations with the Students' Health Centre and the campus leadership through delivery of current and effective information about the changing cost of pharmaceuticals and assisting in the choice of best value medicines for the students.
  • Developed, implemented and reviewed standard operating procedures. Scheduled and managed all pharmacy staff.
  • Ensured weekly stocktaking for designated area was completed before orders were generated.
  • Performance review of staff and follow up on training needs. Mentored and coached pharmacy students during their externships.
  • Liaising with Student Health and informing doctors on funding changes. Coordinated maintenance and repair of equipment.
BAXTER HEALTHCARE COMPOUNDING PHARMACIST 01/2000 to 01/2001
  • Developed and implemented timesaving data entry techniques.
  • Checked TPNs and Cytotoxic orders and prepared worksheets for compounders.
  • Prioritised work and liaised with oncology staff on patient status before production.
  • Made final quality check before the final release of the product.
  • Interacted with clinical pharmacists, oncologists, and nurses regarding scheduling of drug production.
  • Introduced new labelling system that improved work flow and efficiency.
PRIVATE PHARMACY OWNER/OPERATOR 01/1990 to 01/1998 Reason for leaving: The country was experiencing some unrest.
CENTRAL HOSPITAL OF THE ARMY ALGIERS ARMY HOSPITAL PHARMACIST 01/1988 to 01/1990
  • After a basic military training I was appointed to this important institution in the country as staff pharmacist.
  • Accurately counselled patients on use of their prescribed medications, as well as recommended over-the-counter medications. Supervised inventories and ordering of medications for the hospital. Reviewed pharmaceutical orders before supply.
  • Trained and mentored a group of Pharmacy Technicians. Showed leadership and communications skills in a difficult environment.
Education and Training
BACHELOR: PHARMACY 1986 UNIVERSITY OF ALGIERS UNIVERSITY OF ALGIERS SCHOOL OF PHARMACY ALGIERS, ALGERIA BACHELOR IN PHARMACY - 1986 4 year full time course.
DIPLOMA: GRADUATES 2001 OTAGO UNIVERSITY, DUNEDIN, NZ OTAGO UNIVERSITY SCHOOL PHARMACY DUNEDIN, NZ DIPLOMA FOR GRADUATES - PHARMACY - 2001 1 year full time course DINGWALL PHARMACY AUCKLAND, NZ
2012 THE WHARTON SCHOOL PIC/S GUIDELINES (THE GMP CODE) - 2012 In house training THE WHARTON SCHOOL UNIVERSITY OF PENNSYLVANIA
MBA: business 2013 STANFORD UNIVERSITY AN INTRODUCTION TO OPERATIONS MANAGEMENT - 2013 Online Offering This course covered the content of a quarter-long MBA core course with a focus on analysing and improving business processes across a range of manufacturing and service applications. STANFORD UNIVERSITY OPENEDX
Professional Affiliations
PHARMACEUTICAL SOCIETY OF NZ AND BAYER NZ
Military Experience
ARMY 01/1988 to 01/1990 CENTRAL HOSPITAL OF THE ARMY, ALGIERS 1988 TO 1990 ARMY HOSPITAL PHARMACIST After a basic military training I was appointed to this important institution in the country as staff pharmacist. Accurately counselled patients on use of their prescribed medications, as well as recommended over-the-counter medications. Supervised inventories and ordering of medications for the hospital. Reviewed pharmaceutical orders before supply. Trained and mentored a group of Pharmacy Technicians. Showed leadership and communications skills in a difficult environment.
Skills
Pharmacy, Training, Its, Operations, Access, Employee Performance, Loss Prevention, Mentoring, Retail, Retail Marketing, Sales, Security, Staff Training, Compounding, Data Entry, Environmental Monitoring, Quality Manager, Sop, Sterile, Subject Matter Expert, Maintenance, Performance Review, Oncology, Scheduling, Work Flow, Ordering, Audit, Inventory, Marketing, Budgets, Clean Room, Managerial, Problem Solving, Process Improvements, Project Management, Sops, Statistics, Team Building, Writing Standard, Writing Standard Operating, Writing Standard Operating Procedures, Mba, Operations Management, Gmp, Pic

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Professional Summary

Highly qualified Licensed Pharmacist with PharmD degree well-versed in pharmacology, dispensing, compounding and medication therapy. Dedicated to providing the highest quality patient care possible.

Licenses

  • February 2014:Pharmacist Practicing license in the State of Qatar from Supreme council of Health. Qatar 
  • June 2013: Prometric Exam successfully completed. Qatar 
  • January 2007: Pharmacist Medical license. Tunisia 
Skill Highlights
  • Hospital and retail pharmacy professional
  • Exceptional patient care and interaction
  • Skilled in clinical interventions
  • Strong clinical background
  • Patient counseling expert
  • Efficient and accurate
  • ILS certification
Professional Experience
khulud pharmacy Doha, Qatar Community pharmacist 01/2014 to 07/2014
  • Checked prescriptions to ensure that there are no errors and that they are appropriate and safe for the individual patient and Prepared Medications for Dispensing.
  • Counseled patients on medications to be self-administered correctly.
  • Provided friendly customer service at prescription drop-off and pick-up counters.
  • Provided advice on the dosage of medicines and the most appropriate form of medication.
  • Maintained proper storage and security conditions for all drugs. 
Nasser Pharmacy Bahrain Regulatory affairs Pharmacist 04/2011 to 04/2013
  • Oversees the regulation process for products requiring governmental approval, including filing necessary applications and handling all government interactions.
  • studying scientific and legal documents
  • planning, undertaking and overseeing product trials and regulatory inspections
  • keeping up to date with changes in regulatory legislation and guidelines
  • obtaining marketing permission outlining requirements for labelling, storage and packaging 
  • ensuring that quality standards are met and submissions meet strict deadlines
Pierre Fabre Pharmaceuticals Bahrain Medical Representative 03/2010 to 03/2011
  • Increased salesover one year period.
  • Provided onsite training.
  • Planned and executed national sales department improvements.
  • Provided critical information and advice to customers regarding possible drug interactions, side effects, dosage and proper medication storage.  
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Alliance Pharma Pharmaceuticals Tunisia Pharmaceutical Industry Pharmacist 08/2007 to 08/2008
  • Inspected, tested and measured materials and products to spec.
  • Handled, measured and mixed chemicals following prescribed methods and testing requirements.
  • Supervised technicians, technologists and other scientists.
  • Marked  drugs with grade and acceptance-rejection status.
  • Interpreted and classified production and quality data for drugs.
  • Documented, filed and maintained proper inspection records and quality assurance documents. 
Fattouma Bouguiba Academic Hospital Tunisia Intern Pharmacist 01/2006 to 09/2006
  • Provided clinical pharmacy services to selected patients.
  • Dispensed and delivered patient medications to patients throughout the hospital.
  • Verified accuracy and completeness of information on prescription and refill requests.
  • Conducted drug utilization reviews, drug interventions and therapy management.
  • Interpreted and evaluated the validity and safety of medication orders and prescriptions.
  • Collaborated closely with healthcare professionals to monitor and assess the quality and effectiveness of drugs or drug regimens.
Education and Training
PharmD 2015 College of Pharmacy Tunisia

Thesis in Pharmaceutical Sciences and biochemistry

ILS: Immediate Life Support 2014 Hamad International Training Center Qatar
Bachelor of Pharmacy 2007 College of pharmacy Tunisia

Coursework in Diabetes and dyslipidemia
2006 Fattouma Bourguiba Academic Hospital Tunisia

Rotating internship between different clinical specialties
high scholl diploma of science 2001 Republic street school Tunisia

Baccalaureat Academic Achievement Award

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