Inpatient Pharmacy Technician resume examples

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Skills
  • AS400 System
  • EPIC
  • Microsoft Word, Excel, Power Point, Outlook
  • IV expert
  • Data Entry Specialtist
  • Medication Inventory Management
  • Detail Orientation
  • Multitasking
  • Problem Solving
  • Organizational Skills
  • Math Proficiency
  • Teamwork
  • Time Management
  • Prioritizing Tasks
Experience
03/2017 to Current
Administrative Officer II UCSF － San Francisco, CA
  • Manage administrative and support operations at the Avon Breast Center.
  • Troubleshoot day-to-day unanticipated administrative activity and issues.
  • Serve as liaison and facilitate collaboration and communication for UCSF Academic and Clinical groups, DPH-Radiology and Avon Foundation.
  • Oversee tracking and communication of abnormal or critical test results to numerous community facilities.
  • Clinical and administrative support to the Chief of Breast Imaging as well as 12 faculty members in Breast Imaging.
  • This includes calendar management, scheduling meetings, and managing teaching and travel commitments.
  • Process Reimbursements for faculty.
  • Set up Web-Ex and teleconferences.
08/2015 to 07/2016
Inpatient Pharmacy Technician John Muir Medical Center － Walnut Creek, CA
  • Procures and distributes medication orders per physician request, pharmacist request, or prearranged work assignment according to established policies, procedures, and protocols.
  • Replenishes medications and replaces expired medications in emergency crash carts, heart boxes, rapid induction kits, anesthesia trays, and clot boxes.
  • Performs intravenous admixtures and all other sterile procedures including total parenteral nutrition.
  • Generates reports, pick lists, and labels as required.
  • Fills stock requisitions and restocks automated dispensing machines while ensuring use before expiration date.
  • Selects drugs accurately and performs inventory counts at each controlled substance transaction at the storage system while reviewing discrepancy alerts and reconciles discrepancies.
  • Issues controlled substances to patient care areas and maintains controlled substance safe records required by law and pharmacy policies and procedures.
07/2011 to 08/2015
Pharmacy Technician Highland Hospital － Oakland, CA
  • Properly filled and dispensed and average of 1,200 prescriptions per day.
  • Effectively resolved insurance rejections and other billing issues.
  • Compound and repackaged medications, including unit-doses, topical medications and sterile products.
  • Managed approximately $4000 dollars in cash and credit card sales daily.
  • Monitored the medications dispensing machines within the hospital to ensure supplies were readily available to clinical staff.
  • Completed all necessary pharmacy paperwork, including daily and weekly reports.
  • Troubleshoot mechanical issues with Pyxis machines, pre-pack machines and other equipment.
  • Assist other pharmacy staff with drug inventory, purchasing, and receiving.
11/2010 to 12/2011
Pharmacy Technician CVS Pharmacy － San Ramon, CA
  • Greet customers, assist with all pharmacy related questions and issues in person as well as on the phone.
  • Obtain information for new prescriptions, refills, medication pick-up all while maintaining customer/patient confidentiality.
  • Perform computer entry of prescription information including patient search, prescriber search, drug selection, prescription interpretation & entry, insurance billing and basic problem resolution.
  • Accept customer and prescription information required to process new and refill prescriptions, including refill authorization from doctor offices where permitted by state law.
  • Create prescription labels and adhere them to prescription containers.
  • Reconstitute oral liquids and suspensions.
  • Assist in inventory management process including order review, inventory returns, restocking shelves, and physical inventory preparation.
Education and Training
August 2010
Boston Reed College － Napa, CA
July 2005
California State University － Northridge, CA
Skills
Academic, administrative, administrative support, administrative and support, anesthesia, AS400, basic, billing, oral, credit, Data Entry, Imaging, insurance, interpretation, inventory management, inventory, law, managing, Math, mechanical, meetings, Excel, Outlook, Power Point, Microsoft Word, Multitasking, Organizational Skills, patient care, pick, policies, refill prescriptions, problem resolution, Problem Solving, protocols, purchasing, Radiology, receiving, sales, scheduling, teaching, Teamwork, phone, Time Management, Troubleshoot

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Professional Summary

Confident Pharmacy Technician flexible in quickly mastering new technologies and information systems. Empathetic and intuitive during client interactions and adept at building trust and strong customer relations.

Licenses

Pharmacy Technician Certification Board Cert. Number: 8

Arizona State Board Of Pharmacy License Number: T039378

Professional Experience
Pharmacy Technician Call Center
Phoenix, AZ Carl T. Haydn VA Hospital/ Jul 2015 to Jun 2017 Assisting inbound phone calls to aid in Veteran therapeutic drug compliance, to include refilling medications, requesting medications from their PCP (Medical Provider), and tracking existing orders. Tactfully accessing every Veterans needs and wants is a call by call process in which I have to detect the need behind the need for their call to me. Utilizing multiple computer programs CPRS, Vista, Excel, UPS/USPS tracking system, PowerPoint, PDF's and Microsoft Word to view patient profiles to update/verify Veterans addresses, send notes to PCP (Medical Provider) to relay information, and research issues such as missing faxes, referrals, and non-formulary approvals. I also give information to the Veteran in aiding them with the tools and resources they need to make their experience here at the Phoenix VA a positive and productive interaction. First call resolution center meaning no transferring veterans to other departments. Assisted Veterans at the outpatient window with these same needs only face to face since we are a closed call center. I was also called upon to fill medication orders on the fill line, Put drug orders away, and pack medications for mailing. Entered new patient profiles and prescriptions into medication input software system. Communicated with all customers and staff in a pleasant and professional manner. Provided critical information and advice to customers regarding possible drug interactions, side effects, dosage and proper medication storage. 
Transplant Specialty Care Coordinator
Deer Valley, AZ Avella Specialty Pharmacy/ Jan 2015 to Jul 2015

Entering new patient profiles and prescriptions into EPS software system. Communicating directly with doctors' offices via telephone, fax and email. Efficiently prioritizing multi-line phone and processed high volume of order requests from nurses, doctors and pharmacists. Regularly complete paperwork and entered prescription and insurance billing information into patient profiles. Precisely process third party prescriptions and managed adjudication review. Appropriately resolve customer issues, complaints and questions. Collaborated closely with healthcare professionals to monitor and assess the quality and effectiveness of drugs or drug regimens. Successfully assisted customers with medical issues and provided valuable healthcare counseling. 

Inpatient Pharmacy Technician
Sun City, AZ Banner Boswell Hospital/ Sep 2014 to Jan 2015

Work closely with pharmacists and used medication input software to safely and accurately dispense medication. Accurately pull medications from the carousel for Pyxis replenishment and deliver them to the various patient care areas.Accurately record compounded products and prepare appropriate labels. Fill departmental requisitions and crash cart medication trays.Maintain proper storage and security conditions for all drugs.Label all products appropriately, including cautionary and auxiliary labels. Maintain proper inventory levels, rotate stock and immediately complied with prescription drug recalls. Managed pharmacy inventory through proper medication ordering, returns and inter-hospital transfers. Accurately pulled medications from the shelves for Pyxis replenishment and delivered them to the various patient care areas. Maintained proper compliance logs, including for refrigerator temperatures and IV hood maintenance. 
Doctor Call Pharmacy Technician
Glendale, AZ Humana @ RightSource/ Mar 2014 to Aug 2014

Strong communication and telephonic skills. Faxing to medical doctors to obtain refills for and clarify incorrect prescriptions. Ability to solve problems and encourage others in collaborative problem solving.Self-directed, and able to work well in a group. Communication was very important due to the speed the orders needed to be moved through each level of attention needed. Positive, proactive attitude, energetic, highly motivated and a self-starter. Work ethic that is focused, accurate and highly productive. 
Pharmacy Technician / Intern Lab Supervisor
Peoria, AZ Potters House Apothecary/ Aug 2013 to Jan 2014

Entered new patient profiles and prescriptions into medication input software system, intern lab supervisor, promoting a positive working environment, customer specific compounding of medications, mathematical computation skills, formulation preparation- weigh, mix, computer documentation, packaging/labeling of prescriptions orders prepare compounds, inventory, maintaining/cleaning work area and compounding equipment, storing Rx documentation for state board, marketing, training new employees, PCCA affiliated pharmacy. Communicated directly with doctors' offices via telephone, fax and email. Provided friendly customer service at prescription drop-off and pick-up counters. Efficiently answered multi-line phone and processed high volume of order requests from nurses, doctors and pharmacists. Appropriately resolved customer issues, complaints and questions. 
Pharmacy Technician
Grand Junction, CO Western Colorado Specialty Pharmacy/ Dec 2010 to May 2013

This position mirrors the required elements included with Potter's House Apothecary to include formula preparation and packaging/labeling of prescriptions order & prepare compounds, Inventory, Maintaining/cleaning work area and Compounding equipment, Storing Rx documentation for state board, Marketing, Training new employees, PCCA affiliated pharmacy, Oversaw the pharmacy technicians' drug preparation and distribution activities to provide safe, efficient care for patients. Maintained proper inventory levels, rotated stock and immediately complied with prescription drug recalls. Maintained proper pharmacy and general safety procedures and standards, including department cleanliness. 
Pharmacy Technician
Grand Junction, CO City Market/ Feb 2005 to Apr 2011

Perform all functions and responsibilities of Retail Pharmacy Clerk in a safe, effective and efficient manner, Utilize, update, and maintain data on Pharmacy computer system, Operate cash register and scanning terminal, Maintain Pharmacy files and records, Order prescription merchandise from specified sources, Process Third Party transactions and forms, Call doctors' offices for refill authorizations, Process prescriptions and maintain related systems under direction of pharmacist, Effectively communicate with customers and associates, Answer phones and take customer orders, ensuring orders are completed on time and to the customer's satisfaction, Prompt, tactful, calm, courteous, and professional in all interactions. 
Education and Training
Bachelor of Science: Business Administration Grand Canyon University Phoenix, AZ, USA Currently I have not graduated and I am looking to change my career field to information technology, 3.6 GPA

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