• Built close relationships with my client base through enthusiastic communication, excellent service, phone calls, emails and other communication channels.
• Received frequent customer compliments and positive Yelp reviews for going above and beyond normal duties.
  
• Resolved all customer complaints, requests, and inquiries from assigned clientele base; handled difficult clients and situations in a calm and professional manner.

• Experience with administrative, clerical, record-keeping and computing skills with specific software. 
• Improved overall satisfaction for our patients within a year.
  
• Provided support in developing customized quotes with our vendors for chemicals and shipping arrangements.
  
• Worked with upper management to arrange meetings to obtain quotes from partners and outside vendors to lower cost of production.
• Developed training materials and conduct end-user training sessions

• Resolved non-routine issues like third-party billing, computer system and customer service issues.
• Maintained proper drug storage procedures, registries, and records for controlled drugs.
• Counted, measured, and compounded medications following standard procedures.
  
• Communicated with doctors to verify medication dosages, refill authorizations and patient information.
  
• Supervised 4 pharmacy technicians and coordinated day-to-day assignments.
• Completed new and updated patient profiles, including lists of patient medications.
  

• Worked on a team to lead, encourage and minister to children from ages 3 months up to 12 years of age.
  
• Met regularly with parents and guardians to discuss children's progress.
• Planned and implemented creative lessons in accordance with district, county, state and federal guidelines.
• Completed and filed all necessary paperwork for classroom activities, including meal count sheets and attendance logs.
  

Entered new patient profiles and prescriptions into medication input software system.Communicated directly with doctors' offices via telephone, fax and email.Verified accuracy and completeness of information on prescription and refill requests.Maintained proper storage and security conditions for all drugs.Regularly ordered medication and pharmacy, office and restroom supplies.

(Externship from Remington College)Communicated with all customers and staff in a pleasant and professional manner.Labeled all products appropriately, including cautionary and auxiliary labels.Maintained updated records such as pharmacy files, patient profiles, charge system files, inventories and poison or controlled drug registries.Consistently upheld proper pharmacy and general safety procedures and standards.

Maintained visually appealing and effective displays for the entire store.Kept the showroom clean and maintained neat, orderly product displays.Processed all sales transactions accurately and in a timely fashion.

• Manage technicians in the Nashville districts highest volume CVS Pharmacy 
• Bi-weekly complex scheduling of 9 pharmacy employees.
• Train new employees on pharmacy technician procedures and duties.
• Complete weekly and monthly recalls, returns, and related bookkeeping entries.
• Manage inventory, ensuring inventory is accurate and medications are in date.
• Order medication and supplies from multiple vendors.
• Input patient information, insurance, and patient prescriptions into computer.
• Resolve wide variety of insurance rejections.
• Initiate/follow up on prior authorizations with both doctors' offices and insurance companies.
• Pull and count medications then send completed prescriptions for pharmacist verification.
• Cashier duties, Resolve/diffuse customer complaints before referring to the pharmacist or management.

• Structural, Aviation & Transportation Engineering Firm Triage all in-office phone calls.
• Coordinate new hire start-ups including, workstation setup and new hire paperwork.
• Assist Project Managers with proposal formatting, stacking, binding and disc making.
• Complete expense reports for office credit card and individual employees.
• Book flights, hotels and car rentals for work travel.
• Conference room equipment set up for office meetings, provide catering for staff.
• Event booking, booth planning and set-up, and conference attendance when needed.
• Complete time sheets for field office employees.
• Coordination Company parties and holiday event planning.
• Manage office mail and packages using both FED EX and USPS.
• Assist Corporate Office IT and Communications staff via phone with trouble shooting technical issues.
• Manage, maintain and order all office equipment, supplies, amenities and other miscellaneous purchases.

• Power user for MDG automated cabinet facilities.
• Maintain and refill medication for all automated MDG cabinet facilities daily.
• First point of contact for technical support needs; troubleshoot, correct or diagnose problems before contacting IT support.
• Provide reports on drug usage, patient history and nurse access.
• Complete Drug Utilization Reviews for all non-formulary medications faxed in.
• Customer support; incoming and outgoing calls, error reconciliation, formulary inquiries, pricing information and verbal medication orders.
• Adjudicate rejected insurance claims, starting prior authorization processes between facilities and insurance companies.
• Track Fed Ex packages; ensure all medications are delivered on time, notifying facilities when exceptions occur.