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ADMINISTRATIVE PROFESSIONAL

30+ years' success providing administrative support to various levels within an organization.

Skill Highlights
  • Microsoft Office proficiency
  • Proper phone etiquette
  • Articulate and well-spoken
  • Time management
  • Flexible
  • Accounts Payable/Receivable
  • Client Relations
  • Expense Reports
  • Meticulous attention to detail
  • Works well under pressure
  • Appointment setting
  • Negotiating contracts
  • Confidentiality
  • Notary Public State of Ohio
  • Creative
  • Successful 
Experience
TRISTATE CPAs Blue Ash, OH Executive Assistant 03/2017 to Current
  • Receptionist
  • Maintain calendars for staff
  • Track office PTO time for two locations
  • Sort and prepare client's tax folders
  • Enter basic tax information into data base
  • Prep client/corporate folders for scanning
  • Scan client files, move corporate client files to cloud
  • Set up of all new clients, open withholding accounts
  • Upload to web site thru provider
  • Payroll for 200 plus clients
  • Payroll taxes/BWC premiums for 200 plus clients
  • Accounts Payable
  • Year end reconciliation and W2's
  • Create spreadsheets/forms in Excel
  • Open/Dissolve business's
  • Assist Bookkeepers with data entry of clients monthly financials
  • Maintenance for office utilities and equipment
  • Order supplies
HAMPTON INN & SUITES BY HILTON Administrative Assistant 06/2016 to 02/2017
  • Created and maintained spreadsheets
  • Implemented an Inventory System for the Sundry Shop, Kitchen, Hilton Honor's Program
  • Weekly Inventory
  • General Ledger invoices
  • Balanced and deposited daily revenue
  • Inside sales for conference rooms
  • Booked and maintained conference schedule
  • Reservations
CASSADY SCHILLER and ASSOCIATES Receptionist/Administrative Assistant 02/2016 to 04/2016
  • Welcoming visitors, answering and screening incoming calls
  • Scan client's tax documents
  • Sort mail, weigh and meter all mail
  • Assist all departments with document preparation
  •  Document Archiving
  • Maintain and stock all conference rooms and kitchens 
  • Prep final client tax returns and mail/courier out
  • FEDEX, USPS, City Dash
SRW ENVIRONMENTAL SERVICES Receptionist/Administrative Assistant 03/2015 to 07/2015
  • Welcoming visitors, answering and screening incoming calls
  • Assistant to the Business Development Group, taking notes for VP, setting up luncheons
  • Develop field forms in Excel
  • Review and process Phase I reports, bind and send to clients
  • Project Archiving
  • Prepare accounts receivable/payables for parent company
  • Expense Reports
  • Research for Geologist/Engineers
  • Client Relations
  • Upkeep of COI's for contractors
  • Office supplies and equipment management
  • GPS download from Field Technicians
FIFTH THIRD BANK Retail Service Coordinator 03/2012 to 10/2013
  • Coordinating, processing and performing quality assurance for newly opened accounts or applications
  • Opening checking and savings accounts (consumer and business)
  • Transferring of customer funds to newly opened checking and savings accounts
  • Print, process and mail out welcome packets to satisfy regulatory requirements
  • Detect and report Fraud Correct and resubmit loan and credit card applications
  • Process incoming checks and credit card payments for deposit accounts as well as insurance payments
  • Answering incoming calls for Auto Loan Closers, Equity Loan Closers and Fulfillment Department
  • Audit and saving of sales calls
  • Assisting in the development of training manuals
  • Complete special Projects in Word and Excel.
MULLANEY PHARMACY AND HOME HEALTH CARE Administrative Assistant, Accounts Payable, and Pharmacy Technician 11/1989 to 02/2011
  • Process accounts payable and account receivables
  • Billing of AR for house accounts
  • Interview potential new employees
  • Operating Lottery Machine and Western Union
  • Responsible for coordinating company activities
  • Collections
  • Negotiate Cellular Contracts
  • Customer service at several locations
  • Assist in filling of prescriptions
  • Coordinate travel arrangements
Education and Training
Raymond Walters College
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Professional Summary
Highly skilled and empathetic leader with more than 3 years leading, managing and supervising professional staff in social services. Past work has included management services, program planning and development and educational guidance. Active listener with a knack for building lasting professional relationships.
Work History
01/2014 to Current
Retail Store Owner Sharma Inc. Milwaukee, WI
  • Conducted target market research to scope out industry competition and identify advantageous trends.
  • Stayed current with market trends to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
09/2017 to 11/2018
Designated Hitter Walgreens Oak Creek, WI
  • Detail-oriented Pharmacy Technician skilled at filling prescriptions, patient care and data entry. Familiar with medication compounding and pharmaceutical calculations.
  • Reviewed and verified customer information and insurance provider information.
  • Prepared intravenous solutions, admixtures, respiratory drugs and other solutions using aseptic techniques.
  • Counted, measured and compounded medications following standard procedures.
10/2015 to 09/2018
Lead Teacher and Assistant Kumon Math and Reading Center of Oak Creek Oak Creek, WI
  • Teach mathematics and english to students.
  • Supervise the staff while maintaining order in the grading center.
  • Promoted language development skills through reading and storytelling.
Education
2016
High School Diploma
Oak Creek High School - Oak Creek, WI
Expected in 08/2020
Bachelor of Science: Molecular Genetics
University of Wisconsin - Milwaukee - Milwaukee, WI
Community Involvement
  • Over 300 volunteer hours
  • Healthcare Occupation Students of America (HOSA) State Pharmacology winner
  • Healthcare Occupation Students of America (HOSA) National Pharmacology participant
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Professional Summary
Friendly and reliable customer service professional skilled in achieving sales targets in high-end merchandise environments.
Skills
  • Teamwork skills
  • Attention to detail
  • Product and service sales
  • Design Skill
Work History
Sales Lead Associate | Footlocker/Footaction/Lady Footlocker - Harper Woods, MI 06/2013 - 08/2019
  • Provided repeat customers with exceptional care and attention.
  • Worked collaboratively in team environment.
  • Suggested accessories and complementary purchases.
  • Priced merchandise, stocked shelves and took inventory of supplies.
Registrar | Beaumont Hospital - Royal Oak, MI 07/2017 - 07/2018
  • Specimen handling (ordering, labeling, specimen delivery, and processing), registration, and clerical duties.
Laboratory Assistant | Ascension Health - Southfield, MI 07/2016 - 01/2018
  • Prepared specimens for analysis and established proper chronological priorities in testing.
  • Quickly responded to and resolved all customer service issues in a timely manner.
Pharmacy Technician | Walgreens - Warren, MI 05/2013 - 12/2016
  • Counted, measured and compounded medications following standard procedures.
  • Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Effectively resolved insurance rejections and other billing issues.
Education
Marygrove College - Detroit, MI 05/2017 Bachelor of Arts
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Professional Summary

Patient service-oriented pharmacist with Doctorate of Pharmacy and 10 years retail experience. Dedicated to providing the highest level of patient care in an accurate and efficient manner. Excellent interpersonal skills and ability to maintain positive relationships with patients, colleagues, and other healthcare professionals.

Skills
  • HIPAA trained
  • Immunization Certified
  • In-depth pharmacy law knowledge
  • Medicare/Medicaid expert
  • Extensive knowledge of retail pharmacy policies and procedures
  • First-rate accuracy (100%)
  • Conflict resolution and problem solving skills
  • Inventory management
  • Exceptional patient care and interactions
Work History
CVS Pharmacy Pharmacy Manager | Culver, Indiana | May 2019 - Current
  • Collaborated with store manager to maintain daily operations.
  • Evaluated employee performance on a yearly basis and conveyed constructive feedback to improve skills.
  • Analyzed pharmacy metrics and implemented action plans to achieve chain goals/targets
  • Assisted inventory specialist with daily cycle counts, outside vendor returns, warehouse returns, and non-saleable returns
  • Maintained at 98% ready when promised in regards to both waiters and non waiters
  • Completed monthly regulatory audits
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Educated patients on possible drug interactions, potential side effects and optimal methods of administration.
  • Provided patients and patrons with information on various immunizations including flu, Tdap, shingrix and pneumonia vaccines.
CVS Pharmacy Staff Pharmacist | Culver/Plymouth, Indiana | September 2017 - May 2019
  • Interpreted prescriptions from healthcare providers to properly dispense medications in an efficient and accurate manner
  • Checked prescriptions for appropriate dosage, drug interactions, allergies and contra-indications before dispensing medications.
  • Provided patient counseling on first fill prescriptions as well as counsel patients on possible drug interactions/side effects
  • Directly supervised Pharmacy Technicians, interns and support staff while on duty.
  • Vaccinated patients to provide immunity against influenza and shingles and helped make the flu shot goal at my store
  • Genuinely listened to and answered customer questions and helped locate desired items in the pharmacy.
Fagen Pharmacy Pharmacy Manager | Hammond, IN | February 2016 - September 2017
  • Provided medication therapy management using Mirixa.
  • Communicated regularly with physicians, nurses, insurance companies and managed care organizations
  • Effectively prioritized tasks and organized workflow to maximize efficiency.
  • Coordinated the pharmacy staff schedule, provided continual feedback and annual performance evaluations.
  • Checked prescriptions for appropriate dosage, drug interactions, and contraindications 
  • Consistently provided exceptional patient-oriented and comprehensive pharmacy services.
  • Assisted with drug inventory, purchasing, and returns in a cost effective matter.
  • Reviewed immunization records and made appropriate recommendations
Fagen Pharmacy Floater Pharmacist | Demotte, IN | April 2014 - February 2016
  • Properly filled and dispensed an average of 150-250 prescriptions per day.
  • Provided timely care and helped manage and grow a new hospice account
  • Performed all necessary functions, including prescription processing, production, verification, and counseling
  • Gained extensive knowledge of 340B pricing and contracts
  • Trained newly hired pharmacists and technicians
CVS Pharmacy Floater Pharmacist | LaPorte, IN | July 2009 - April 2014
  • Counseled patients on both prescription and OTC medications
  • Provided immunizations in a timely manner
  • Received and accurately processed and verified prescriptions
  • Checked in weekly narcotic orders and maintained a perpetual inventory
  • Effectively resolved insurance rejections and other billing issues.
Education
Doctorate of Pharmacy Purdue University West Lafayette, IN
Bachelor of Arts Biology DePauw University Greencastle, IN