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ADMINISTRATIVE PROFESSIONAL

30+ years' success providing administrative support to various levels within an organization.

Skill Highlights
  • Microsoft Office proficiency
  • Proper phone etiquette
  • Articulate and well-spoken
  • Time management
  • Flexible
  • Accounts Payable/Receivable
  • Client Relations
  • Expense Reports
  • Meticulous attention to detail
  • Works well under pressure
  • Appointment setting
  • Negotiating contracts
  • Confidentiality
  • Notary Public State of Ohio
  • Creative
  • Successful 
Experience
TRISTATE CPAs Blue Ash, OH Executive Assistant 03/2017 to Current
  • Receptionist
  • Maintain calendars for staff
  • Track office PTO time for two locations
  • Sort and prepare client's tax folders
  • Enter basic tax information into data base
  • Prep client/corporate folders for scanning
  • Scan client files, move corporate client files to cloud
  • Set up of all new clients, open withholding accounts
  • Upload to web site thru provider
  • Payroll for 200 plus clients
  • Payroll taxes/BWC premiums for 200 plus clients
  • Accounts Payable
  • Year end reconciliation and W2's
  • Create spreadsheets/forms in Excel
  • Open/Dissolve business's
  • Assist Bookkeepers with data entry of clients monthly financials
  • Maintenance for office utilities and equipment
  • Order supplies
HAMPTON INN & SUITES BY HILTON Administrative Assistant 06/2016 to 02/2017
  • Created and maintained spreadsheets
  • Implemented an Inventory System for the Sundry Shop, Kitchen, Hilton Honor's Program
  • Weekly Inventory
  • General Ledger invoices
  • Balanced and deposited daily revenue
  • Inside sales for conference rooms
  • Booked and maintained conference schedule
  • Reservations
CASSADY SCHILLER and ASSOCIATES Receptionist/Administrative Assistant 02/2016 to 04/2016
  • Welcoming visitors, answering and screening incoming calls
  • Scan client's tax documents
  • Sort mail, weigh and meter all mail
  • Assist all departments with document preparation
  •  Document Archiving
  • Maintain and stock all conference rooms and kitchens 
  • Prep final client tax returns and mail/courier out
  • FEDEX, USPS, City Dash
SRW ENVIRONMENTAL SERVICES Receptionist/Administrative Assistant 03/2015 to 07/2015
  • Welcoming visitors, answering and screening incoming calls
  • Assistant to the Business Development Group, taking notes for VP, setting up luncheons
  • Develop field forms in Excel
  • Review and process Phase I reports, bind and send to clients
  • Project Archiving
  • Prepare accounts receivable/payables for parent company
  • Expense Reports
  • Research for Geologist/Engineers
  • Client Relations
  • Upkeep of COI's for contractors
  • Office supplies and equipment management
  • GPS download from Field Technicians
FIFTH THIRD BANK Retail Service Coordinator 03/2012 to 10/2013
  • Coordinating, processing and performing quality assurance for newly opened accounts or applications
  • Opening checking and savings accounts (consumer and business)
  • Transferring of customer funds to newly opened checking and savings accounts
  • Print, process and mail out welcome packets to satisfy regulatory requirements
  • Detect and report Fraud Correct and resubmit loan and credit card applications
  • Process incoming checks and credit card payments for deposit accounts as well as insurance payments
  • Answering incoming calls for Auto Loan Closers, Equity Loan Closers and Fulfillment Department
  • Audit and saving of sales calls
  • Assisting in the development of training manuals
  • Complete special Projects in Word and Excel.
MULLANEY PHARMACY AND HOME HEALTH CARE Administrative Assistant, Accounts Payable, and Pharmacy Technician 11/1989 to 02/2011
  • Process accounts payable and account receivables
  • Billing of AR for house accounts
  • Interview potential new employees
  • Operating Lottery Machine and Western Union
  • Responsible for coordinating company activities
  • Collections
  • Negotiate Cellular Contracts
  • Customer service at several locations
  • Assist in filling of prescriptions
  • Coordinate travel arrangements
Education and Training
Raymond Walters College
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Professional Summary
Highly skilled and empathetic leader with more than 3 years leading, managing and supervising professional staff in social services. Past work has included management services, program planning and development and educational guidance. Active listener with a knack for building lasting professional relationships.
Work History
01/2014 to Current
Retail Store Owner Sharma Inc. Milwaukee, WI
  • Conducted target market research to scope out industry competition and identify advantageous trends.
  • Stayed current with market trends to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
09/2017 to 11/2018
Designated Hitter Walgreens Oak Creek, WI
  • Detail-oriented Pharmacy Technician skilled at filling prescriptions, patient care and data entry. Familiar with medication compounding and pharmaceutical calculations.
  • Reviewed and verified customer information and insurance provider information.
  • Prepared intravenous solutions, admixtures, respiratory drugs and other solutions using aseptic techniques.
  • Counted, measured and compounded medications following standard procedures.
10/2015 to 09/2018
Lead Teacher and Assistant Kumon Math and Reading Center of Oak Creek Oak Creek, WI
  • Teach mathematics and english to students.
  • Supervise the staff while maintaining order in the grading center.
  • Promoted language development skills through reading and storytelling.
Education
2016
High School Diploma
Oak Creek High School - Oak Creek, WI
Expected in 08/2020
Bachelor of Science: Molecular Genetics
University of Wisconsin - Milwaukee - Milwaukee, WI
Community Involvement
  • Over 300 volunteer hours
  • Healthcare Occupation Students of America (HOSA) State Pharmacology winner
  • Healthcare Occupation Students of America (HOSA) National Pharmacology participant
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Professional Summary
Friendly and reliable customer service professional skilled in achieving sales targets in high-end merchandise environments.
Skills
  • Teamwork skills
  • Attention to detail
  • Product and service sales
  • Design Skill
Work History
Sales Lead Associate | Footlocker/Footaction/Lady Footlocker - Harper Woods, MI 06/2013 - 08/2019
  • Provided repeat customers with exceptional care and attention.
  • Worked collaboratively in team environment.
  • Suggested accessories and complementary purchases.
  • Priced merchandise, stocked shelves and took inventory of supplies.
Registrar | Beaumont Hospital - Royal Oak, MI 07/2017 - 07/2018
  • Specimen handling (ordering, labeling, specimen delivery, and processing), registration, and clerical duties.
Laboratory Assistant | Ascension Health - Southfield, MI 07/2016 - 01/2018
  • Prepared specimens for analysis and established proper chronological priorities in testing.
  • Quickly responded to and resolved all customer service issues in a timely manner.
Pharmacy Technician | Walgreens - Warren, MI 05/2013 - 12/2016
  • Counted, measured and compounded medications following standard procedures.
  • Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Effectively resolved insurance rejections and other billing issues.
Education
Marygrove College - Detroit, MI 05/2017 Bachelor of Arts
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Professional Summary

Patient service-oriented pharmacist with Doctorate of Pharmacy and 10 years retail experience. Dedicated to providing the highest level of patient care in an accurate and efficient manner. Excellent interpersonal skills and ability to maintain positive relationships with patients, colleagues, and other healthcare professionals.

Skills
  • HIPAA trained
  • Immunization Certified
  • In-depth pharmacy law knowledge
  • Medicare/Medicaid expert
  • Extensive knowledge of retail pharmacy policies and procedures
  • First-rate accuracy (100%)
  • Conflict resolution and problem solving skills
  • Inventory management
  • Exceptional patient care and interactions
Work History
CVS Pharmacy Pharmacy Manager | Culver, Indiana | May 2019 - Current
  • Collaborated with store manager to maintain daily operations.
  • Evaluated employee performance on a yearly basis and conveyed constructive feedback to improve skills.
  • Analyzed pharmacy metrics and implemented action plans to achieve chain goals/targets
  • Assisted inventory specialist with daily cycle counts, outside vendor returns, warehouse returns, and non-saleable returns
  • Maintained at 98% ready when promised in regards to both waiters and non waiters
  • Completed monthly regulatory audits
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Educated patients on possible drug interactions, potential side effects and optimal methods of administration.
  • Provided patients and patrons with information on various immunizations including flu, Tdap, shingrix and pneumonia vaccines.
CVS Pharmacy Staff Pharmacist | Culver/Plymouth, Indiana | September 2017 - May 2019
  • Interpreted prescriptions from healthcare providers to properly dispense medications in an efficient and accurate manner
  • Checked prescriptions for appropriate dosage, drug interactions, allergies and contra-indications before dispensing medications.
  • Provided patient counseling on first fill prescriptions as well as counsel patients on possible drug interactions/side effects
  • Directly supervised Pharmacy Technicians, interns and support staff while on duty.
  • Vaccinated patients to provide immunity against influenza and shingles and helped make the flu shot goal at my store
  • Genuinely listened to and answered customer questions and helped locate desired items in the pharmacy.
Fagen Pharmacy Pharmacy Manager | Hammond, IN | February 2016 - September 2017
  • Provided medication therapy management using Mirixa.
  • Communicated regularly with physicians, nurses, insurance companies and managed care organizations
  • Effectively prioritized tasks and organized workflow to maximize efficiency.
  • Coordinated the pharmacy staff schedule, provided continual feedback and annual performance evaluations.
  • Checked prescriptions for appropriate dosage, drug interactions, and contraindications 
  • Consistently provided exceptional patient-oriented and comprehensive pharmacy services.
  • Assisted with drug inventory, purchasing, and returns in a cost effective matter.
  • Reviewed immunization records and made appropriate recommendations
Fagen Pharmacy Floater Pharmacist | Demotte, IN | April 2014 - February 2016
  • Properly filled and dispensed an average of 150-250 prescriptions per day.
  • Provided timely care and helped manage and grow a new hospice account
  • Performed all necessary functions, including prescription processing, production, verification, and counseling
  • Gained extensive knowledge of 340B pricing and contracts
  • Trained newly hired pharmacists and technicians
CVS Pharmacy Floater Pharmacist | LaPorte, IN | July 2009 - April 2014
  • Counseled patients on both prescription and OTC medications
  • Provided immunizations in a timely manner
  • Received and accurately processed and verified prescriptions
  • Checked in weekly narcotic orders and maintained a perpetual inventory
  • Effectively resolved insurance rejections and other billing issues.
Education
Doctorate of Pharmacy Purdue University West Lafayette, IN
Bachelor of Arts Biology DePauw University Greencastle, IN
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Professional Summary
Enthusiastic pharmaceutical professional good in building and maintaining positive relationships with patients and other health care professionals. Sound knowledge in reviewing and dispensing of prescriptions. Flexible in quickly mastering new technologies and information systems. Organized, motivated, reliable and driven, with proper time management skills.
Skills
  • Retail pharmacy procedure knowledge
  • Quick learner
  • Exceptional Communication skills
  • Good Patient care and Interaction
  • Positive and friendly
  • Detail-oriented
Work History
01/2017 to 12/2017
Pharmacy Assistant Remedy's Rx Toronto, ON
  • Patient greeting and confirmation of accuracy of prescriptions prior to filling
  • Data entry into Fillware
  • Accurate dispensing of prescriptions and blister packaging
  • Handling customer prescription pickup and telephone enquiries
  • Assisting with cashier responsibilities as required in the Pharmacy
11/2015 to 11/2016
Pharmacist Capino Pharmacy Port Harcourt, Nigeria
  • Assessment of prescriptions for prescription errors, Drug-Drug Interaction and Medication errors.
  • Accurate dispensing and filling of prescriptions
  • Counselling Patients on appropriate drug use, precautions, side effects, lifestyle modifications and check up.
  • Assisted other pharmacy staff with drug inventory, purchasing, and receiving
  • Making recommendations to patients for over the counter medications
Community Service
2014 Health Outreach Program World Diabetes Day
Education
2015
Bachelor of Science in Pharmacy :
Kwame Nkrumah University of Science and Technology (KNUST) - Kumasi, Ashanti Region, Ghana
(Equivalent to a Bachelor of Science in Pharmacy degree from a Canadian University as determined by the Pharmacy examining board of Canada)
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Professional Summary
Driven Grocery Department Manager with 15 years of managerial experience, along with my grocery experience I also have pharmacy experience. Extremely fast learner with outstanding interpersonal and communication skills, exceptional ability to multitask, great problem-solving techniques and a strong attention to detail. I have a  demonstrated history of maintaining high employee morale and maximizing store profits. Conceive, develop and execute innovative initiatives that reduce costs and optimize efficiency. Assemble and mentor teams to meet and exceed expectations in a collaborative work environment.
Skills
  • POS inventory system operation
  • Customer-focused
  • Quick learner
  • Inventory management
  • Loss prevention training
  • Shipping and receiving background
  • Effective trainer
  • Pharmacy and customer records management
  • Staff development
  • Slicing meats and cheeses
  • Microsoft Office Suite
  • Microsoft Excel
  • Working in coolers and freezers
  • Adaptability
  • Prioritizing
  • Strong work ethic
  • Food and beverage pairings
  • Data entry
  • Retail pharmacy procedure knowledge
  • Data entry specialist
Work History
Hardliners Manager, 07/2013 to Current
Target Durham, North Carolina
  • Handled all customer relations issues in a gracious manner and in accordance with company policies.
  • Assisted the team in meeting sales, stock loss, labor objectives and margin goals to increase profitability.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Cleaned and sterilized equipment and facilities
  • Led and directed team members on effective methods, operations and procedures.
  • Developed, implemented and managed business plans to promote profitable food and beverage sales.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
  • Maintained a 98.7 and above health score
  • Have been green on all of my company based health visits.
  • I have steadily increased my departments sales, continuously maintaining that my department remained in the green.
  • Interviewed job candidates and made staffing decisions.
  • Managed staff of 10 sales associates, 2 team leaders.
Pharmacy Assistant, 05/2015 to Current
Target Durham, NC
  • Verified order information against computer database.
  • Answered telephones and provided information about order status, store hours and pharmacy procedures.
  • Completed and filed documentation for insurance, store and liability purposes.
  • Updated computer system with current customer, payment and inventory information.
  • Properly filled and dispensed an average of 75 prescriptions per day.
  • Effectively resolved insurance rejections and other billing issues.
  • Managed drug and supply inventories.
  • Correctly completed pharmacy paperwork, including daily and weekly reports.
  • Worked closely with Pharmacy Care Representatives (PCRs) in providing excellent patient care.
  • Checked prescriptions for appropriate dosage, drug interactions, allergies and contra-indications before dispensing medications.
  • Closely monitored department performance metrics.
  • Partnered with management team to develop and implement in-store programs to increase sales.
  • Effectively prioritized tasks and organized workflow to increase efficiency.
  • Communicated regularly with physicians, nurses, insurance companies and managed care organizations.
  • Resolved non-routine issues like third party billing, computer system and customer service issues.
Bakery Deli Manager, 04/2005 to 07/2013
Harris Teeter Durham, North Carolina
  • Managed  staff by recruiting, selecting, hiring, orienting, training, assigning, scheduling, supervising, evaluating and enforcing discipline when necessary.
  • Achieved and exceeded performance, budget and team goals.
  • Interviewed job candidates and made staffing decisions.
  • Assigned employees to specific duties to best meet the needs of the store.
  • Reordered inventory when it dropped below predetermined levels.
  • Hired, trained and evaluated personnel in sales and marketing.
  • Planned budgets and authorized payments and merchandise returns.
  • Scheduled and led weekly store meetings for all employees.
  • Increased profits through effective sales training and troubleshooting profit loss areas.
  • Reported to the district manager regarding all store and staff issues.
Education
High School Diploma: 1980
Point Fortin College -
Associate of Science: Nursing, Prince georges community college - Maryland
Associate of Arts: Medical coding and billing, 2018
Fayetteville community college - Fayettevile
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Professional Summary
My passion lies in culture, language, linguistics and communication and this has been evident through my achievements, direction/fields of study, travel and overseas volunteer work. I thrive on working as a team member and meeting challenges through analysing situations and solving problems; skills I have strengthened through my university studies and wider experiences. Strong relationships and effective, clear communication, combined with resourcefulness and adaptability ensured success in my studies and overseas volunteer work. Essentially, I am a 'people person' and it has always been my desire to work as a productive member of a team.
Skills
Work History
01/2013 to Current
  • Four Points by Sheraton - Perth, Western Australia - Hospitality industry - Bar and Restaurant Attendant and Wait Person.
  • Maintaining customer relations and meet customer needs Communicate and relate positively to other workers Versatility of roles and accountability.
01/2010 to Current
Crown Perth Burswood Entertainment Complex Perth, Western Australia
  • Bar Attendant and Wait Person, plus Function Centre Wait Person - versatility of skills as I work across multiple departments of hospitality Maintaining customer relations and meet customer needs Communicate and relate positively to other workers.
Student, 02/2009 to 12/2012
  • University of Western Australia - Bachelor of Arts with Honours.
  • Skills developed and demonstrated through my studies include oral and written communication (including publishing my thesis in my Honours year), teamwork, research, analysis of language and data, strategy development, problem solving, language translation, contextual exploration and consideration of relevant political and economic situations.
08/2008 to 01/2009
Lattitude Global Volunteering - Based at Yibin University
  • Teaching English as a Foreign Language (TEFL) to first year Teachers' College students.
  • Skills developed and demonstrated through this experience include independence, being a minority member of a community, cultural understanding, living and working in a non English speaking city (11,000,000 people in inland China), communicating without knowledge of the local language, preparing and teaching conversational English lessons to classes of 50 trainee teachers, working with limited resources, adaptability, assessment and modification of teaching program and students' needs.
Pharmacy Assistant, 01/2008 to 07/2008
Port Hedland Regional Hospital Port Hedland, Western Australia
  • Responsibilities included ordering pharmaceuticals, maintaining and updating the computerised stock control system, receiving, processing and dispatching orders to suppliers and other medical centres, consultation with the Regional Clinical Pharmacist and maintaining paperwork in accordance with hospital and pharmacy procedures and manuals.
Additional Information
  • Personal Data Name: Madeline Plester Date of Birth: 24/01/1990
Education
Bachelor of Arts: 12/2012
University of Western Australia -
Bachelor Degree: Italian Linguistics, 01/2009
Italian Linguistics
Intensive Language Course - Apple Language Courses, Rome, Italy - followed by travel in Italy to deepen language development and cultural understanding.: 07/2013
Graduate Diploma: 05/2013
Semester 1 of a in Primary Education - Edith Cowan University, Western Australia.
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Summary
Dedicated, focused and personable Administrative Support. I excel at prioritizing, completing multiple tasks simultaneously, resourceful and able to meet management and customers expectations. Seeking a role of increased responsibility and authority.
Skills
  • Microsoft Office proficiency
  • Meticulous attention to detail
  • Self-directed
  • Time management
  • Professional and mature
  • Strong problem solver
  • Dedicated team player
  • Strong interpersonal skills
Experience
Admitting Clerk Jan 2017 to Jan 2017
Nova Scotia Health Authorties Yarmouth, Nova Scotia

Registers patients for inpatient, outpatient, and emergency visits, quickly and accurately with the utmost in customer service. Responds to  inquiries made by patients and visitors. Responds to telephone inquires and forwards calls where appropriate.

Pharmacy Assistant Feb 2010 to Mar 2013
Nova Scotia Health Authorites Yarmouth, Nova Scotia

  • Worked closely with pharmacists and used medication input software to safely and accurately dispense medication.
    Efficiently answered multi-line phone and processed high volume of order requests from nurses, doctors and pharmacists. Dispensed and delivered patient medications to patients throughout the hospital.
Education and Training
1982 Yarmouth Memorial High School Yarmouth, Nova Scotia
Activities and Honors
None
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Professional Summary
Certified Pharmacy Technician with three years' work at a leading national drugstore chain and a small community pharmacy. Dedicated, hard-working, reliable and accurate professional who delivers courteous service at all times. Recently certified Pharmacy Technician with background as a retail cashier and data entry clerk in a medical office. Detail-oriented Pharmacy Technician currently enrolled in pharmacology program, interested in clinical pharmacology, pharmacy management and research.
Skills
Work History
Pharmacy Assistant Crown St Medical Centre - wollongong , NSW 04/2016 - 07/2016
  • Managed approximately [amount] dollars in cash and credit card sales daily.
  • Received and accurately processed written prescriptions from customers using RxEVO computer system.
  • Regularly stocked shelves, rotated stock and checked for expired medications.
  • Cleaned equipment and work areas and sterilized glassware to maintain safe and sanitary conditions.
  • Translated pharmacy communications for [language] speaking customers nationwide.
Education
high school certificate : Five Islands Secondary College - Port Kembla, NSW, Australia 2017