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Professional Summary

Certified Pharmacy Technician with 15 years of pharmacy experience . Dedicated, hard-working, reliable and accurate professional who delivers courteous service at all times.

  • Retail pharmacy procedure knowledge
  • HIPAA Regulations
  • Insurance billing expert
  • Conflict resolution ability
  • Medication Inventory Management
  • Motivated self-starter
  • Exceptional Patient Care
Work History
Care Specialist, 08/2017 to Current
Alto Pharmacy San Francisco, CA
  • Process new prescriptions
  • Prepare and submit third party insurance claims
  • Work closely with Doctor office to manage refill request, prior authorization.
  • Troubleshoot prescription issues by calling insurance companies and doctor offices
  • Helped developed training content and curriculum for Training Program for our second Head Quarters located in Denver,CO
  • Traveled to Denver,CO to train new hires
  • Created our Standard Work Adherence Assessments
  • Performed assessments on the Patient Care and Pharmacy Operation Specialist Team of 45 plus
  • Created and updated Standard Work Guides
Certified Pharmacy Technician, 02/2015 to 08/2017
Target / CVS Emeryville, Ca

  • Regularly stocked shelves, rotated stock and checked for expired medications.
  • Correctly completed pharmacy paperwork, including daily and weekly reports.
  • Receptively answered customer questions and helped locate desired items in the pharmacy.
  • Pick-Up Counters
  • Prescription Drop-Off
  • Verified Patient Data
  • Insurance Billing Information
  • Accurately Dispense Medication
  • Drug Inventory
  • Responsible for creating schedule for Pharmacy Technicians
Senior Certified Pharmacy Technician, 11/2004 to 03/2014
Walgreens El Cerrito, Ca

  • Effectively resolved insurance rejections and other billing issues.
  • Properly filled and dispensed an average of 500 prescriptions per day.
  • Managed drug and supply inventories.
  • Regularly stocked shelves, rotated stock and checked for expired medications.
  • Inspected drug storage sites, monitored drug supply expiration dates and ensured proper supply levels.
  • Receptively answered customer questions and helped locate desired items in the pharmacy.
  • Correctly completed pharmacy paperwork, including daily and weekly reports.
  • Coordinated the pharmacy staff schedule and assisted with personnel monitoring and performance evaluations.
  • Manage workflow of 7 Pharmacy Technicians.
  • Submitted TAR'S for Medi-cal
  • Pick Up Counter
  • Processed new prescriptions and refills
Pharmacy Clerk, 10/2004 to 11/2006
Longs Drugs San Pablo
  • Friendly Customer Service
  • Medication Input Software
  • Excellent Telephone Etiquette
  • General Safety Procedures
  • New Patient Profiles
  • Insurance Billing Information
  • Pick-Up Counters
license and certification

California Board of Pharmacy Technician License #60834

expiration : June 30,2022

PTCB Certification : 41158266

expiration : December 30 , 2020

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Pharmacy Technician with excellent data entry, detail-oriented and focused on accuracy and efficiency.

  • Customer Service Oriented
  • Great Organized Skills
  • Proficient in Microsoft Office
  • Work well in a team or individually
  • Ability to multitask
  • Advanced problem-solving
Pharmacy Clerk 09/2009 to 10/2015 "Ministerio de Farmacia, Unidad 617" Habana, Cuba
  • Provided friendly customer service at prescription drop-off and pick-up counters.
  • Maintained drug inventory levels by ordering necessary medications and supplies and verifying deliveries against purchase orders.
  • Maintained proper storage and security conditions for all drugs.
  • Strictly maintained customer and patient confidentiality.
  • Dispensed medicines
  • Received certifications for controlled medicine of patients, prepared doses and IDs for such patients.  
  • Organized stockroom and did the weekly/monthly inventories.
Nurse Auxiliary 02/1985 to 06/1993 Edad de ORo Ciudad Habana, Habana, Cuba
  • Responsible for patient care for children and adults in different wards, such as pediatrics, geriatrics, physically impaired patients, psychiatric ward.
Education and Training
Familia Dental Center Miami, FL Dental Assistant Internship 120 Hours
Dental Assistant with Expanded Functions 2017 The Praxis Institute Miami, FL Certificate/Vocational
General Education June 2007 IPUEC Simón Bolívar Cuidad Habana, Cuba High School Diploma
Nurse Auxiliary Program 1979 "Luis Augusto Tucio Lima Policlinico" Cuidad Habana, Cuba Certificate/Nurse Auxiliary 
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Professional Summary
Innovative, customer-oriented healthcare leader with a background in managed, ambulatory and long-term care. Strong background in quality assurance, claims analysis and management principles and practices. Seeking a leadership role within an integrated delivery system. I'm skilled at communicating, organizing and solving problems to raise the stature and rankings of healthcare facilities.
    • Epic
    • Cerner
    • Microsoft Office Suite
    • Data-entry
    • Cross-cultural diversity awareness
    • Conflict Resolution
    • Extremely Organized
  •  The ability to multitask
  • Enhanced written and verbal communication skills
  • Team collaboration
  • Staff development
  • Advanced math skills
  • Team liaison
  • Self-motivated
Work History
Bedford Care Nursing Center Monroe Hall Business Office Assistant/Accounts Payable Specialist | Hattiesburg, MS | December 2017 - Current
  • As a business office assistant working in a nursing home facility, I work with the head administrator and business office manager in managing day-to-day functions in compliance with state, federal and local standards.
  • The assistant must help to maintain the quality of patient care, oversee the staff and its development and ensure that all employees comply with facility procedure and protocol.
  • I also provide financial, administrative and clerical support by ensuring payments are completed and expenses are controlled by receiving payments, processing, verifying and reconciling invoices according to established policies and procedures in an efficient, timely and accurate manner for the nursing facility.
Psychiatric Adolescent Residential Treatment Center HR Staff Development Coordinator/Supervisor | Magee, MS | August 2017 - December 2017
  • As a Staff Development Supervisor, I coordinate training for newly hired employees, as well as continuing education and development for existing workers.
  • I conduct hands-on training, as well as supervises and administers the work of trainers who report to me. It is essential for me to be an excellent communicator because it is likely that I will be required to give training presentations frequently.
  • I also must understand how to present development and training programming in a way that engages and educates employees.
  • I follow up on any initial training with hands-on trainers under his or her supervision, who assess how well new employees are acclimating to their work. 
  •  I monitor supervisor progress reports and helps to identify areas where underperforming employees are given additional training. 
Hattiesburg Clinic Connections Receptionist/Patient Account Representative | Hattiesburg, MS | December 2016 - June 2017
  • Receptionist/PAR performs many duties, including greeting and scheduling patients and visitors, bookkeeping, calling patients to remind them of appointments, handling billing, answering and routing Calls, making transactions and keeping paperwork organized.
  • The medical office front desk receptionist/par mainly uses telephones and computers to communicate with patients and staff.
  • They may process claims, collect payments, and resolve questions and problems about the account.
  • The primary source of information for patients who call with questions about a bill.
  • They answer questions, solve issues, and assist patients with repayment terms.
Walmart Pharmacy Pharmacy Clerk | October 2015 - December 2016
  • While the pharmacist is busy mixing medicines and measuring pills, pharmacy clerks work the registers at pharmacies, taking prescriptions for customers, handing completed orders to customers, recording shipments to the pharmacy and ringing up sales for customers.
  • Pharmacy clerks make sure the pharmacy stays clean and organized, and that customers are happy and served quickly.
  • Reviewed and verified customer information and insurance provider information.
  • Resolved non-routine issues like third-party billing, computer system and customer service issues.
Heritage Manor Nursing Home Weekend Administrative Liaison | Rolling Fork, Mississippi | July 2013 - September 2015
  • The Heritage Manor Administrative Medical Liaison is responsible for the weekend happenings in the clinical office.
  • I work in the office on weekends, dealing with patients, filing medical documents, and handling insurance forms.
  • I make sure the front desk runs smoothly on the weekends.
  • I managed office supplies, vendors, organization, and upkeep.
  • I gathered information on hours worked for each employee.
  • I improved proficiency in computer programs, clinical modules/applications, conducting needs and skills assessment for end-users to determine ability, assign training, develop training documentation and outlines, troubleshooting challenges, and providing support.
  • I've also assisted nursing and physicians if short staffed and needed.
Master of Science Healthcare Administration & Education Applied in Gerontology William Carey University Hattiesburg, MS | May 2019 Healthcare Administration & Education Gerontology
Bachelor of Science Healthcare Administration & Education William Carey University Hattiesburg, MS | August 2017 Healthcare Hattiesburg, Mississippi Administration
General Diploma South Delta High School
  • American Heart Association CPR Certification for the Healthcare Professional Issued on and by Millcreek of Magee on Sept 5, 2017
  •  Therapeutic Invention Trainer (Millcreek of Magee Facility) Millcreek Behavioral Services
  • Active Member of the American College of Healthcare Administrators (December 18, 2017- Mississippi Chapter) Collegiate/Student 
Hattiesburg Clinic P.A. Administration                             Healthcare Administration                                                                                                     May 30, 2017- August 1, 2017
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Certified Pharmacy Technician
  • PTCB-certified (in process) Pharmacy Technician with a high motivation to launch a life long career in the clinical pharmacy field
  • Training has included eight weeks of practice in a clinical externship as well as training in a state-of-the-art pharmacy laboratory
  • Learned from respected, professional pharmacy instructors, gaining a foundation in pharmacy best practices, medication pharmacology, pharmaceutical calculations and prescription processing
  • Background includes experience as a closed-door pharmacy clerk - providing help with prescription and manifest filing and administrative assistance
  • Customer Service
  • Self starter
  • OSHA Regulations
  • Processing medication orders
  • HIPPA Regulations
  • Aged prescription
  • Quick learner
  • Return to stock
  • Inventory
  • Dosage Calculations
  • Unit dosing
  • Interpreting medication orders
  • Telephone procedures
  • Creating patient profiles
  • Prescription filing
  • Administrative support work
  • Microsoft Office proficiency
Academic Preparation
In Process: Pharmacy Technician 2017 Community Based Development College, Los Angeles, CA
  • Graduated from an ABHES accredited institution, acquiring the knowledge to sit for and pass the PTCB exam on the first attempt.
  • Earned "Perfect Attendance" award and "A" grade after completing a 160- hour externship
  • Completed curriculum delivered in classroom, online, and lab settings covering topics including but not limited to: medical and pharmaceutical terminology, pharmacology of medications, and pharmaceutical calculations. 
2016 Monterey High School, Burbank, CA
  • Teaching assistant
  • Tutoring
  • Honor Roll
  • Certified Pharmacy Technician (CPhT) 
  • 06/2015 BLS/CPR Certified
  • HIPPA Certified​
Retail Pharmacy Experience
Golden Elite Pharmacy Alhambra, CA Pharmacy Clerk 09/2017 to Current
Closed door family-owned pharmacy specializing in unit dose packaging and work with mental health facilities in and around Los Angeles County. 
  • Call doctors/offices to confirm refill authorization requests
  • File completed manifests and prescriptions 
  • Document confirmed refills 
  • Package prescription deliveries and itineraries
  • Assisting in keeping work area tidy
  • Assisting in invoice management
  • Assisting in pharmacy audits by California Sate Board of Pharmacy