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Professional Summary

Ambitious Business professional determined to continually exceed expectations. Willing to take on added responsibilities to achieve desired results.  Self-motivated with customer service experience, seeking a challenging position with a motivated team.

  • Training programs development
  • Statistical reporting
  • Payroll administrator
  • Time management
  • MS Office proficiency
  • Workforce planning
  • Effective workflow management
  • Excellent communication skills
  • Database management
  • Excellent planner and coordinator
  • Advanced clerical knowledge
  • HRIS knowledge
Work History
HR Specialist, 04/2019 to Current
Chewy Inc. Goodyear, AZ
  • Evaluated timecards for accuracy on the regular and overtime hours.
  • Supported human resources staff with new hire orientations.
  • Explained employee compensation, benefits, and schedules.
  • Collaborated with department managers to assess needs.
  • Addressed and resolved general payroll-related inquires.
  • Improved project success rates with solid staff coaching, performance monitoring, quality assurance and effective problem resolution.
Inbound Queue Associate - Specialty Pharmacy, 12/2017 to 04/2019
Aetna Phoenix, AZ
  • Responded to customer requests via telephone and email and effectively answered questions and inquiries.
  • Answered average of 20 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing new product information.
  • Worked directly with management, Managers, Supervisors, and Team Leads, for Pharmacy Precertification department to brainstorm, discuss strategy and mitigate workflow and Quality Assurance issues.
  • Fulfilled a mentorship role with Aetna's veterans and other veterans and/or family members of veterans, in transitioning into a new job field and/or being hired on by Aetna.
Dental Assistant, 01/2016 to 01/2017
Pineview Aesthetic & Family Dentistry Bellevue, WA
  • Maintained clear, organized dental records and reports.
  • Regularly attended dental society and treatment team meetings and in-service trainings to continuously learn about best practices.
  • Confirmed patient insurance benefits and checked claim statuses.
  • Maintain and acquire assets to build the practice/office.
  • Achieve budget and bonus goals.
Lead Dental Assistant, 01/2014 to 01/2016
Fremont Family Dentistry Fremont, WA
  • Maintain clinic's supplies, inventory, and introducing supply reps to Doctors.
  • Created treatment plans for patients, updated patients charts, and lab cases to be sent to out to the proper labs.
  • Maintain and acquire assets to build the practice/office.
  • Achieve budget and bonus goals for office and staff.
Maintenance Dispatcher, 01/2009 to 01/2012
Forest City Enterprises Poulsbo, WA
  • Provided high level and in depth technical support by resolving inquiries by phone, e-mail and web, in a manner and time frame consistent with department and team service levels and goals.
  • Worked collaboratively with clients, team members, implementation consultants, government contractors, and resources across the company to achieve desired results.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Scheduled staff shifts to cover peaks and lulls in customer inquiries.
Personnel Data Clerk, 01/2004 to 01/2009
United States Marine Corps Twentynine Palms, CA
  • Input data on incoming military personnel on base, which included insurance, pay rate, benefits, security clearances.
  • Helped design and create data software and programs for the military to implement for data entry for personnel records and reports.
  • Managed hundreds of accounts receivable accounts working directly with the Financial Management Office.
  • Prepared meeting minutes and edited subcontractor proposals, project punch-list, transmittals and memorandums for organizational support.
Bachelor Of Science In Business: Human Resources Management, 2019
Western Governors University Of Washington - Seattle, WA
MBA Western Governors University - Salt Lake City, UT
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Professional Summary

Accomplished Registered Store Manager with over 12 years of management experience in both pharmacy and retail seeking an appointment to the Montana Board of Pharmacy.

  • Retail pharmacy procedure knowledge
  • Pharmacy law knowledge
  • In good standing with the Montana Board of Pharmacy
  • Effective communicator
  • Excellent time management
  • Strong leadership skills
Employment History
Registered Store Manager 08/2019 to Current
Walgreens Butte, MT
  • Manage front end and pharmacy day to day operations
  • Monitor and manage total store inventory
  • Hire and schedule staff to meet demand of entire store
  • Provide coaching to Assistant Store Manager and Pharmacy Manager
  • Lead District metric on pharmacy performance and discuss on conference calls
  • Regional Day of Development participant tasked with improving Regional Metrics
Pharmacy Manager 02/2012 to 07/2019
Walgreens Butte, Montana, United States
  • Helped achieve pharmacy business objectives by increasing sales and gross margins by 30 percent year over year for 5 consecutive years
  • Organized over 30 separate off-site vaccination clinics
  • Coordinated and executed a Vote and Vax vaccination clinic at voting polls in the Butte Civic Center during the 2016 Presidential Election
  • Organized and operated a Walgreens information table at an MS Walk to raise awareness and money for MS research
  • Attend Montana Board of Pharmacy meetings as a Walgreens representative
  • Coordinated pharmacy staff schedule and assisted with personnel monitoring and performance evaluations
  • Checked prescriptions for appropriate dosage, drug interactions, allergies and contra-indications before dispensing medications
  • Complied with all federal laws, company policies and procedures and state regulations regarding the practice of pharmacy in the state of Montana
Pharmacy Manager 09/2011 to 02/2012
Walgreens Portland OR
  • Properly instructed pharmacy students and residents on introductory and advanced pharmacy practice rotations
  • Directly supervised 8 Pharmacy Technicians, interns and support staff while on duty
  • Displayed patient-oriented and comprehensive clinical pharmacy services and pharmaceutical care
  • Attended Oregon Board of Pharmacy meetings as a Walgreens representative
  • Managed a full compounding and travel vaccine pharmacy
  • Complied with all federal laws, company policies and procedures and state regulations regarding the practice of pharmacy in the state of Oregon
  • Check prescriptions for appropriate dosage, drug interactions, allergies and contra-indications before dispensing medications
Pharmacy Manager 08/2008 to 09/2011
Walgreens Gresham, OR
  • Check prescriptions for appropriate dosage, drug interactions, allergies and contra-indications before dispensing medications
  • Complied with all federal laws, company policies and procedures and state regulations regarding the practice of pharmacy in the state of Oregon
  • Correctly completed pharmacy paperwork, including daily and weekly reports
  • Assisted other pharmacy staff with drug inventory, purchasing, and receiving
  • Coordinated the pharmacy staff schedule and assisted with personnel monitoring and performance evaluations
Pharmacy 2008 Skaggs School of Pharmacy-University of Montana - Missoula, MT
  • Active Montana Pharmacy License #: PHA-PHA-LIC-5696
  • CPR certification
  • Immunization certified
  • Fiscal Year 2019 Walgreens Regional Pharmacist Forum Representative
  • Fiscal Year 2020 Walgreens Regional Advisory Council Representative
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Professional Summary

Detail oriented shipping and receiving professional accustomed to promoting efficient warehouse functions to meet production goals and customer needs. Effective at managing fast-paced work with minimal supervision, including inspecting shipments and resolving issues with vendor representatives. Strong records management and planning abilities.

  • Safety-conscious
  • OSHA certified operator
  • Leadership experience
  • Time management ability
  • Organized
  • Proficient in Microsoft Applications
  • Team player
  • Detail-oriented
  • Excellent communicator
  • 60+ WPM typing
Work History
Infantry Soldier, 01/2011 to 02/2016
Illinois National Guard Aurora, IL
  • Planned and briefed personnel on missions.
  • Supervised a team of 3-4 military personnel and effectively trained others.
  • Constructed & maintained various weapons systems
  • Conducted wide scale reconnaissance and surveillance operations, and provided intelligence to the commander.
Team Leader/Trainer, 2018 to Current
Bridgestone Americas IncWoodridge, IL
  • Trained employees on equipment and safety protocols.
  • Monitored performance and safety practices of a 20 person warehouse staff.
  • Simplified shipping and receiving processes, which boosted productivity.
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors to obtain replacements or refunds.
  • Help ensure daily on-time shipping and receiving goals are met
Clinical Technician/ Lead Pharmacy Technician, 03/2015 to 11/2017
AMITA Health Adventist Medical Center BolingbrookBolingbrook, IL
  • Responsible for processing and dispensing patient prescriptions.
  • Liaise with pharmacy patrons regarding prescriptions, side effects and possible interactions.
  • Receive prescriptions from hospital and private practices and process orders following established medicine handling procedures.
  • Maintain records of prescriptions in hospital database.
  • Track inventory and replenish stock to ensure on-hand inventory; process returns of overstock medications.
  • Deliver medication to patient rooms prior to discharge.
  • Maintain records of medications dispensed that are eligible for special government contract pricing (340B).
Patient Sitter, 03/2015 to 11/2017
AMITA Health Adventist Medical Center BolingbrookBolingbrook, IL
  • Responsible for monitoring the health and well being of high-risk patients including those with mental health disorders, risk of suicide and alcohol/drug abuse.
  • Work with clinical staff to take vitals and report any changes to health.
  • Remain with patients during shift to ensure no harm to themselves, medical staff or hospital.
  • Monitor, record and communicate patient conditions.
  • Follow standard precautions utilizing personal protective equipment as needed.
High School Diploma: 2011
Bolingbrook High School - Bolingbrook, IL
  • OSHA Certified Forklift Operator (Sit Down, Stand Up, Cherry Picker, and Electric Pallet Jack)
  • CPR and First Aid
This resume is created in 7 minutes.
Professional Summary

Accountable healthcare specialist with a passion for developing compassionate patient facilities. I Offer an entrepreneurial attitude with proven abilities and years of experience in business planning, marketing and operational management. My diverse background in Pharmacy, Optometry, Ophthalmology, and Clinic operations allowed me to develop excellent communication skills and the ability to quickly build relationships with patients. I am looking to add my skill set and experience to a company that will enable advancement and the opportunity to exhibit my managerial expertise and further my future degree in Healthcare Administration Management.

  • Patient management
  • Clinic operations
  • Insurance billing and coding
  • Pharmacy operations management
  • Staff development
  • Team leadership
  • Advanced computer skills i.e. fast typing and the ability to maneuver through different screens and programs quickly
  • The ability to write clear and concise emails
  • Professional phone presence
Bachelor of Science: Health Care Administration Management , Expected in 2020
Southern New Hampshire University - Manchester, NH
  • Currently maintaining a 4.0 GPA s
Associate of Science: Applied Science College Of Southern Maryland - MD
  • Completed Associates Degree in Arts and General Studies 
  • Graduated with 3.0 GPA 
  • Continuing education in Health information Management 
High School Diploma American History High School - Newark, NJ
  • Graduated with 4.0 GPA
  • Graduated magna cum laude
Additional Information

Fluent in Spanish 

  • Oral 
  • Written 
Work History
Ophthalmic Assistant, 11/2018 to Current
Clarus Eye Centre Lacey, WA
  • Administered eye medications for dilation and treatment.
  • Obtained and recorded patient medical history, including prior surgeries, family medical issues and past ocular history.
  • Reviewed surgical plans and patient charts in order to prepare correct paperwork.
  • Checked patient vision, field, fundus and other aspects for the ophthalmologist.
  • Noted present complaints, medications and vital statistics like blood pressure and pulse rate.
  • Perform and document visual acuities (Distance and Near) using snellen chart, finger count, hand motion and light perception.  
  • Perform and document eye pressure using tonometry, slit lamps, Goldmen perkins for patient with glaucoma or suspicion of glaucoma. 
  • Perform Optic Nerve scans on patients being treated for macular degeneration, glaucoma and other optic and macula diagnosis. 
  • Proficient in OCT, Fundas photography, lensometry, topography, Pacheymetry, keratometry, visual fields. 
  • History taking in regards to ocular, family, systemic illness, medications, allergies, and preparation of the EHR. 
  • Evaluate pupils for nerve or brain abnormalities 
  • Properly sterilize optical equipment 
Optical Technician, 01/2018 to 11/2018
Family EyeCare Center Leavenworth, KS
  • Administered optical lens and frame sales, ensured insurance billing, and computed all charges and credits.
  • Inspected eye wear lenses through a manual Lensometer
  • Fitted and adjusted eyeglasses and contact lenses.
  • Educated patients about proper contact lens care, visual hygiene and safety.
  • Trained patients to safely insert and remove contact lenses.
  • Used lensometers to measure and record patients' lens power.
  • Accurately measured bridge and eye size, vertex distance, temple length, pupillary distance and optical centers of eyes.
  • Helped patients select frames according to desired style and color.
  • Recommended lenses, lens coatings and frames to suit client needs.
  • Managed patients' primary eye care health with professionalism and skill.
  • Adjust glasses and perform minor eyeglass repair
  • Provided complete patient eye care, refraction and eyeglass and contact lens distribution services.
  • Filed exams and materials through insurance 
  • Provided patient education on proper care for eye treatments. 
  • Assisted with Cataract, Yag and other eye surgery scheduling and education to patients.
  • Expert in contact lenses and RGPS 
  • Provided examination, diagnosis, and treatment of visual disorders.
  • Collected insurance information and provided the best sales options for patients
  • Recommend specific lenses, coatings and frames to the our clients based on their needs and preferences.
Clinical Manager, 05/2017 to 01/2018
Epic Vision Eye Centers Leavenworth, KS

This company sold to Family Eye Care Center 

  • preliminary case history including current medical conditions. Visual acuities, dial in, phoropter, color vision and drop instillation. • Special testing – visual fields, fundus photography, slit lamp photography, optec vision screener.
  • Delivered effective onboarding and training to new and existing employees and ensured that all staff members were cross-trained in other job roles.
  • Reviewed operational policies and recommended solutions and change to the medical director.
  • Monitored all phone calls and scheduled appointments.
  • Maintained the clinic's records and files, utilizing proper techniques to keep patient data confidential. 
  • Performed administrative tasks such as processing insurance information, setting appointments and preparing prescriptions and other documents to be signed by the Optometrist.
  • Maintained a sanitary work environment by disinfecting equipment, disposing of used supplies and cleaning exam rooms. 
  • Authorized drug refills and provided detailed prescription information to pharmacies.
Certified Pharmacy Technician, 08/2015 to 2018
CVS Pharmacy Shawnee, KS
  • Counted, measured and compounded medications following standard procedures.
  • Reviewed and verified customer information and insurance provider information.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
  • Resolved non-routine issues like third party billing, computer system and customer service issues.
  • Supervised 3 pharmacy technicians and coordinated day-to-day assignments.
  • Worked closely with Pharmacy Care Representatives (PCRs) in providing excellent patient care.
  • Displayed patient-oriented and comprehensive clinical pharmacy services and pharmaceutical care.
  • Implemented standard procedures for mixing, packaging and labeling pharmaceuticals to ensure quality, security and proper disposal.
  • Translated pharmacy communications for spanish speaking customers nationwide.
  • Correctly completed pharmacy paperwork, including daily and weekly reports.
  • Receptively answered customer questions and helped locate desired items in the pharmacy.
  • Assisted the pharmacists with checking in and pricing drug orders, third party transactions and relevant paperwork.
  • Assisted other pharmacy staff with drug inventory, purchasing, and receiving.
  • Collected co-payments or full payments from customers.
  • Restocked automated medication dispensing equipment.
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PROFESSIONAL SUMMARY Pharmacist with more than seventeen years experience in various pharmacy environments. Highly motivated professional with a great work ethic. Five years management experience with exceptional people skills. 
  • Proactive business planning
  • Efficient time management
  • Results driven
  • Karrass negotiation trained
  • Worldview intelligence trained
  • Proven leadership skills
  • Reliable
  • Motivated and energetic
Pharmacy Manager 05/2016 to Current Loblaw Pharmacy 379 Halifax, NS
  • Managed pharmacy operations during Renew 2.0 hardware refresh
  • Provided guidance and support while increasing script count by 21% over a 2 year period
  • Successfully launched and supervised 2016-17 flu shot campaign surpassing targets
  • Managed workflow, inventory and increased efficiency
  • Increased professional services by 225% over a 2 year period
Pharmacy Manager 05/2014 to 05/2016 Loblaw Pharmacy 318 Kingston, NS
  • Managed the pharmacy operations during a renovation
  • Successfully launched and supervised the first flu shot campaign at this location
  • Provided guidance and support while increasing pharmacy script count by over 8%
  • Increased professional services by 115%
  • Managed inventory levels 
06/2006 to 05/2014 Loblaw Relief Pharmacist
  • Provided Pharmacist coverage for various locations in NS and NB
  • Effectively managed changing work environments
  • Meeting the licensing requirements for both NS and NB
  • Worked with staff to streamline pharmacy workflow
Clinical Pharmacy Specialist 10/2003 to 06/2006 South East Regional Health Authority Moncton Hospital Moncton, NB
  • Providing Clinical Pharmacist support to Physicians and Nursing staff as part of the interdisciplinary team
  • Patient and family focused discharge medication reconciliation
  • Physician and patient pharmacy consultation service for Family Practice and Geriatrics
  • Managed clinical oversight for 20-bed unit
  • Provided medication reconciliation for patients being admitted into the emergency department
Staff Pharmacist 09/2002 to 10/2003 Shoppers Drug Mart Antigonish, NS
  • Working fast and efficient with an emphasis on patient care, good customer service and teamwork
  • Performed various patient focused clinics such as smoking cessation and basic medication reviews
  • Evaluated patient care needs, prioritized treatment, and maintained patient flow
Staff Pharmacist 06/2000 to 08/2002 Shoppers Drug Mart St. Catharines, ON
  • Working fast and efficient with an emphasis on patient care, good customer service and teamwork.
  • Assisted in the Optimum Card rollout as a Pharmacy representative.
Education and Training
Bachelor of Science: Pharmacy 2000 Memorial University of Newfoundland St John's, NL, Canada
Bachelor of Science: Chemistry 1997 St Francis Xavier University Antigonish, NS, Canada
  • Certified to administer injections in both NB and NS
  • CPR certified
  • Completed Seminar on Effective Negotiating (Karrass Negotiation Seminar)
  • Completed PANS Worldview Intelligence Seminar
This resume is created in 7 minutes.
Career Overview

Clinical Pharmacist well-versed in pharmacology, dispensing, compounding and medication therapy. Seeks a hospital pharmacist role.


Received the Army Commendation Medal for exceptional service in support of Operation Enduring Freedom, Afghanistan.

  • Strong background in FDA drug safety guidelines
  • Exceptional patient care and interaction
  • HIPAA trained
  • Strong decision-making ability
  • Drug distribution professional
  • Extensive medical terminology knowledge
  • ​Pharmaceutical distribution familiarity
  • Inventory management
  • Efficient and accurate
  • Pharmaceutical storage awareness  
Professional Experience
11/2015 - Current
Shaws/Osco Pharmacy Augusta, ME Pharmacy Manager
  • Entered new patient profiles and prescriptions into medication input software system.
  • Managed a retail pharmacy with $5 million dollars in pharmacy/OTC sales while boasting a 95% MTM completion rate.
  • Provided 7 community outreach flu clinics.
  • Communicated directly with doctors' offices via telephone, fax and email.
  • Provided friendly customer service at prescription drop-off and pick-up counters.
11/2014 - 11/2015
Rite Aid Pharmacy Waterville, ME Pharmacy Manager
  • Managed a 1900+ prescription/week retail pharmacy.
  • Worked closely with pharmacists and used medication input software to safely and accurately dispense medication.
  • Efficiently answered multi-line phone and processed high volume of order requests from nurses, doctors and pharmacists.
  • Accurately recorded compounded products and prepared appropriate labels.
11/2007 - Current
United States Army Auburn, ME Pharmacist
  • Responsible for the safe and effective use of medication for the Army. 
  • Implement, direct, execute, and evaluate pharmaceutical activities.
  • Offer services in clinical and consultative pharmacy administration and operations. 
  • Effective decision-maker in high-pressure environments.
  • Coordinated training schedules and filed crucial administrative paperwork.

Education and Training
Albany College of Pharmacy Albany, NY, USA Administration of Drugs and Vaccines
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Professional Summary
Patient service-oriented Pharmacist with a Doctor of Pharmacy degree. Currently licensed in Minnesota with advanced certification in travel vaccines and diabetes management.  Strong track record of maintaining positive relationships with patients, medical professionals, healthcare organizations, and local nursing home employees. Dedicated to providing the highest quality patient care possible. Seeking a new challenge.
In good standing with the Minnesota Board of Pharmacy
Skill Highlights
  • Exceptional patient care and interaction
  • Expert understanding of Medicare and Medicaid processes
  • Certified Immunizing Pharmacist in Minnesota
  • Inventory management

  • CPR certification
  • Strong decision-making ability
  • Efficient and accurate
  • Drug utilization review
  • Managing Payroll
  • Scheduling

Professional Experience
08/2011 to Current
Pharmacy Manager Walgreens Waite Park, MN
07/2007 to 08/2011
Staff Pharmacist Walgreens Waite Park, MN
04/2002 to 07/2007
Pharmacy Intern Walgreens Saint Cloud, MN Worked at multiple locations while in pharmacy school and on rotations.
Education and Training
PharmD: Pharmacy University Of Minnesota, College of Pharmacy Minneapolis, MN, United States
Bachelor of Science: Biology College of Saint Benedict Saint Joseph, MN, United States
Rocori High School Cold Spring, MN, United States
This resume is created in 7 minutes.
Career Focus
To contribute 29 years of expertise as a Walgreens pharmacist, expanding in the fields of departmental management, HIV Centers of Excellence, project management and employee development, to our patient focused Speciality market.
  • Exceptional patient care and interaction practiced
  • Accomplished relationship building skills
  • Strong understanding of complicated disease states
  • Expert understanding of Third Party billing
  • Store Operations experienced including multiple business models
  • Public speaking experienced
  • Strong background in FDA drug safety guidelines
  • Trained in Human Resource policy and employee focused development 
  • All pharmacist job fucuntions i.e. dispensing, consultation, immunization, compounding, drug untilization 

Professional Experience
Staff Pharmacist Walgreens Tampa, FL
  • current position
  • achieve high levels of postive patient feed back measured by survey score's
  • relationship development: shingles immunization clinic, presentation development for disease states of Shingles and Bed Bugs for ALF's
  • HIV presentation for healthcare workers of Hillsborough County Health Dept
08/1991 to 10/2016
Pharmacy Manager Walgreens Tampa, FL
  • Pharmacist in Charge over all aspects of (multiple locations)
  • Walgreens Well Experience stores (HIV, COE, CLIA Waived Clinic) 
  • Staff hiring, coaching, mentoring, training, evaluating
  • HIV COE departmental development Walgreens #3459, #15129
  • Educational program development and presentation for HIV pharmacy
  • Project Manager:
  • Relocation of Walgreens sto#2782 to temporary facility (sto#15161), acting as a single store / pharmacy manager, and relocating th the permanent facility (sto#15129)
  • Navigating timelines to minimize operational disruption and maximize patient care for store relocation


05/1988 to 08/1991
Staff Pharmacist Walgreens Nashville, TN
Pharmacy Samford University Birmingham, AL, USA
Community Involvement
  • AIDS Walk , St. Petersburg, FL: participate and financial contributor 2008 to present (representing Walgreens COE most years)
  • Gay Pride Parade's (Tampa, St. Petersburg): representing Walgreens or James A. Haley Veterans Hospital when applicable; 2008 to present
  • World's AIDS Day: Walgreens representative / vendor to the Tampa Care Clinic 2008 to 2011
  • Tampa Youth Clinic (specializing in HIV infected children / adolesant care) fund raising participate and contributor 
  • Tampa Bay Gay Film Festival, Walgreens Corp. sponsorship assistant, 2011
  • USF Sexual Awareness Day: Walgreens Speciality Services vendor, 2009
  • THE COMMUNITY Church: Consultant for HIV ministry
  • TAN (Tampa AIDS Network) buddy; early 1990's
  • Art for Life volunteer (AIDS fundraiser), Nashville TN, participate and contributor
Core Accomplishments
  • "MOST OUTSTANDING STUDENT AWARD", Dean of Pharmacy, Samford University
  • Walgreens Media Representative; radio and newpaper promotions
  • Continuing Education Instructor, HIV 2009; APhA certified
  • University of Buffalo HIV Specialist certification; 2008 - 2012
  • Immunization Specialist / Trainer 2008; APhA certified
  • Doctorate of Pharmacy, non-clinical, Tennessee 
  • Walgreens, South Eastern Division, Regional Customer Service Award, 2007
This resume is created in 7 minutes.
Professional Summary
Licensed Pharmacist with track record of providing excellent customer service in high-volume facilities, Pharmacy manager with achieving company metrics and expectations, and Self-Starter with an established business. 
  •  Motivated leader
  • Customer and personal service
  • Business-oriented
  • Management of Personnel Resources
  • Operations Analysis
  • Systems Analysis
Work History
06/2016 to Current
Founder/Owner Urban Wag Brooklyn Brooklyn, NY
  • Directed and set company vision and culture, respectively.
  • Developed and executed marketing programs and general business solutions resulting in increased company exposure, customer traffic, and sales.
  • Oversaw quality control and operations.
  • Human Resources.
  • Budget and Capital allocation.
03/2017 to Current
Supervising Pharmacist Unimed Family Health Care Phrm Brooklyn, NY
  • Closely monitored department performance metrics.
  • Partnered with team of in-house Healthcare Professionals to optimize patient regimen.
  • Effectively prioritized tasks and organized workflow to increase efficiency.
  • Complied with all federal laws, company policies and procedures and state regulations regarding intern, technician and assistant training and licensure.
  • Recommended appropriate clinical programs such as immunization, MTM (Medication Therapy Management) and DCS (Diabetes Care Specialist).
  • Communicated regularly with physicians, nurses, insurance companies and managed care organizations.
  • Saved patients money and increased pharmacy profit margins with therapeutically equivalent and more cost-effective generic drugs.
09/2015 to 02/2017
Supervising Pharmacist Organic Planet Pharmacy Brooklyn, NY
  • Effectively resolved insurance rejections and other billing issues.
  • Managed drug and supply inventories.
  • Regularly stocked shelves, rotated stock and checked for expired medications.
  • Inspected drug storage sites, monitored drug supply expiration dates and ensured proper supply levels.
  • Completed new and updated patient profiles, including lists of patient medications.
  • Receptively answered customer questions and helped locate desired items in the pharmacy.
  • Checked in and priced drug orders, third party transactions and relevant paperwork.
  • Correctly completed pharmacy paperwork, including daily and weekly reports.
  • Provided specialized services to help patients manage conditions such as diabetes, asthma, smoking cessation and high blood pressure.
  • Checked prescriptions for appropriate dosage, drug interactions, allergies and contra-indications before dispensing medications.
  • Completed accurate cycle counts, inventory management and will-calls for customers.
02/2015 to 09/2015
Pharmacy Manager CVS New York, NY
  • Ensure compliance with all state and federal laws governing pharmacy operations.
  • Oversaw Key Performance Metrics (KPM) in District 8.
  • Created staff schedule to optimize efficiency, by placing the right people at the right times.
  • Maintained Human Resource staff job results by couching and counseling employees; in addition to recognizing the wins on a job well done.
  • Inspected drug storage sites; monitored drug supply expiration dates and ensured proper supply levels.
  • Closely monitored department store metrics; and successfully reached monthly, quarterly, and yearly targets by creating and executing SMART Goals.
06/2012 to 03/2015
Pharmacy Manager CVS Revere, MA
  •  Effectively prioritized tasks and organized workflow to increase efficiency, resulted in meeting metric goals YTD, and consistently ranking among the top 5 in the district.
  • Among the top performer of Zostavax immunizations in the Northeast region.
  • Surpassed LP audits, lifting the term “challenge store” per company standards.
  • Complied with all federal laws, company policies, and state regulations regarding pharmacy operations licensure of interns, technicians, and assisted trainees.
  • Manage supply procurement and management processes to ensure right amount of medication on hand to meet demands of customers
Doctorate of Pharmacy: Comprehensive Disease Management
Northeastern - Boston, MA
Bachelor of Science: Pharmaceutical Science
Northeastern - Boston, MA
This resume is created in 7 minutes.
Professional Summary
Licensed Pharmacist with demonstrated versatility in adapting to ever-increasing complexity in the healthcare industry with a particular interest in Geriatric Pharmacy and complex medication management. Committed to providing quality pharmaceutical care and expertise utilizing my background in retail, inpatient, and managed care settings.
  • STARS CMS Quality Measures
  • Expert knowledge of third party billing (Prior Authorization, etc)
  • Motivated self-starter
  • Advanced Microsoft Excel knowledge
  • Complex Medication Management
  • Exceptional Patient Care and Interaction
  • Medication reconciliation
  • Advanced understanding of Medicare regulations 
  • Detail and Goal-oriented
  • Qualified in institutional pharmacy
Work History
Pharmacy Services Specialist, 04/2013 to 06/2015
Visiting Nurse Services of New York New York, NY
  • Prepared and analyzed reports for quality improvement and drug utilization management quarterly meetings using data from internal and external sources.
  • Communicated with specific members with complex medication  regimens to reconcile medications and resolve clinical and benefit issues.
  • Pharmacy Lead on medication reconciliation pilots with two major hospitals in NYC area. Results showed decreased rate of hospitalizations in patients who participated in a medication reconciliation call post-discharge for CHF, MI, and Pneumonia.
  • Worked closely with VNSNY clinical team and Grievances and Appeals department to quickly investigate and resolve prescription-related member issues.
  • Reviewed coverage determinations (prior authorizations, formulary exceptions) and redeterminations completed by PBM (Caremark, Medimpact) to ensure appropriateness of clinical reviews.
  • Contacted Provider offices and consulted with prescribers regarding Medication Quality Part D (STAR) initiatives such as Adherence, High Risk medications, and Drug-Drug Interactions.Implemented strategies and interventions that helped to increase our Health plan CMS PART D STAR ratings from 2.5 to 3.5 in 2014.
Inpatient Pharmacist, Per-Diem, 11/2009 to 02/2014
Mt. Sinai (Beth Israel) Brooklyn Medical Center Brooklyn, NY
  • Provided clinical support to physicians and medical team and shared expert knowledge of PRISM.
  • Directly supervised technicians and students in dispensing medications, Cart fills, IV compounding, and PYXIS.
  • Contacted prescribers regarding formulary considerations, current hospital policies, dosing adjustments, and inappropriate medication orders.
  • Assessed inpatient orders for appropriateness and performed Drug Utilization reviews.
Pharmacy Manager (Supervising Pharmacist), 06/2010 to 04/2013
Duane Reade Pharmacy, Walgreens Subsidiary New York, NY
  • Improved Key Performance Indicators (i.e. decreased wait time and increased prescription volume)
  • Built customer trust and loyalty and provided excellent customer service by assisting patients with over-the-counter medication questions and providing healthcare counseling.
  • Scheduled and supervised Pharmacy Technicians and support staff.
  • Ensured the accuracy and appropriateness of all prescriptions filled by completing Drug Utilization Review and assessing for duplications, interactions, and dosing.
  • Maintained accurate and meticulous  inventory and reduced costs and excessive on-hand stock.
  • Promoted key company initiatives that increase prescription sales, gross margins, and promote profession of pharmacy such as MTM, Immunizations, and Blood Pressure Screenings.
Pharm.D: Pharmacy, 2010
St John's University Queens Campus - NY
Presidential Scholarship, Dean's List, Rho Chi Pharmacy Honor Society, Phi Lambda Sigma LeadershipSociety
Texas State Pharmacy License