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Professional Summary

Ambitious Business professional determined to continually exceed expectations. Willing to take on added responsibilities to achieve desired results.  Self-motivated with customer service experience, seeking a challenging position with a motivated team.

Skills
  • Training programs development
  • Statistical reporting
  • Payroll administrator
  • Time management
  • MS Office proficiency
  • Workforce planning
  • Effective workflow management
  • Excellent communication skills
  • Database management
  • Excellent planner and coordinator
  • Advanced clerical knowledge
  • HRIS knowledge
Work History
HR Specialist, 04/2019 to Current
Chewy Inc. Goodyear, AZ
  • Evaluated timecards for accuracy on the regular and overtime hours.
  • Supported human resources staff with new hire orientations.
  • Explained employee compensation, benefits, and schedules.
  • Collaborated with department managers to assess needs.
  • Addressed and resolved general payroll-related inquires.
  • Improved project success rates with solid staff coaching, performance monitoring, quality assurance and effective problem resolution.
Inbound Queue Associate - Specialty Pharmacy, 12/2017 to 04/2019
Aetna Phoenix, AZ
  • Responded to customer requests via telephone and email and effectively answered questions and inquiries.
  • Answered average of 20 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing new product information.
  • Worked directly with management, Managers, Supervisors, and Team Leads, for Pharmacy Precertification department to brainstorm, discuss strategy and mitigate workflow and Quality Assurance issues.
  • Fulfilled a mentorship role with Aetna's veterans and other veterans and/or family members of veterans, in transitioning into a new job field and/or being hired on by Aetna.
Dental Assistant, 01/2016 to 01/2017
Pineview Aesthetic & Family Dentistry Bellevue, WA
  • Maintained clear, organized dental records and reports.
  • Regularly attended dental society and treatment team meetings and in-service trainings to continuously learn about best practices.
  • Confirmed patient insurance benefits and checked claim statuses.
  • Maintain and acquire assets to build the practice/office.
  • Achieve budget and bonus goals.
Lead Dental Assistant, 01/2014 to 01/2016
Fremont Family Dentistry Fremont, WA
  • Maintain clinic's supplies, inventory, and introducing supply reps to Doctors.
  • Created treatment plans for patients, updated patients charts, and lab cases to be sent to out to the proper labs.
  • Maintain and acquire assets to build the practice/office.
  • Achieve budget and bonus goals for office and staff.
Maintenance Dispatcher, 01/2009 to 01/2012
Forest City Enterprises Poulsbo, WA
  • Provided high level and in depth technical support by resolving inquiries by phone, e-mail and web, in a manner and time frame consistent with department and team service levels and goals.
  • Worked collaboratively with clients, team members, implementation consultants, government contractors, and resources across the company to achieve desired results.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Scheduled staff shifts to cover peaks and lulls in customer inquiries.
Personnel Data Clerk, 01/2004 to 01/2009
United States Marine Corps Twentynine Palms, CA
  • Input data on incoming military personnel on base, which included insurance, pay rate, benefits, security clearances.
  • Helped design and create data software and programs for the military to implement for data entry for personnel records and reports.
  • Managed hundreds of accounts receivable accounts working directly with the Financial Management Office.
  • Prepared meeting minutes and edited subcontractor proposals, project punch-list, transmittals and memorandums for organizational support.
Education
Bachelor Of Science In Business: Human Resources Management, 2019
Western Governors University Of Washington - Seattle, WA
MBA Western Governors University - Salt Lake City, UT
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Professional Summary

Accomplished Registered Store Manager with over 12 years of management experience in both pharmacy and retail seeking an appointment to the Montana Board of Pharmacy.

Skills
  • Retail pharmacy procedure knowledge
  • Pharmacy law knowledge
  • In good standing with the Montana Board of Pharmacy
  • Effective communicator
  • Excellent time management
  • Strong leadership skills
Employment History
Registered Store Manager 08/2019 to Current
Walgreens Butte, MT
  • Manage front end and pharmacy day to day operations
  • Monitor and manage total store inventory
  • Hire and schedule staff to meet demand of entire store
  • Provide coaching to Assistant Store Manager and Pharmacy Manager
  • Lead District metric on pharmacy performance and discuss on conference calls
  • Regional Day of Development participant tasked with improving Regional Metrics
Pharmacy Manager 02/2012 to 07/2019
Walgreens Butte, Montana, United States
  • Helped achieve pharmacy business objectives by increasing sales and gross margins by 30 percent year over year for 5 consecutive years
  • Organized over 30 separate off-site vaccination clinics
  • Coordinated and executed a Vote and Vax vaccination clinic at voting polls in the Butte Civic Center during the 2016 Presidential Election
  • Organized and operated a Walgreens information table at an MS Walk to raise awareness and money for MS research
  • Attend Montana Board of Pharmacy meetings as a Walgreens representative
  • Coordinated pharmacy staff schedule and assisted with personnel monitoring and performance evaluations
  • Checked prescriptions for appropriate dosage, drug interactions, allergies and contra-indications before dispensing medications
  • Complied with all federal laws, company policies and procedures and state regulations regarding the practice of pharmacy in the state of Montana
Pharmacy Manager 09/2011 to 02/2012
Walgreens Portland OR
  • Properly instructed pharmacy students and residents on introductory and advanced pharmacy practice rotations
  • Directly supervised 8 Pharmacy Technicians, interns and support staff while on duty
  • Displayed patient-oriented and comprehensive clinical pharmacy services and pharmaceutical care
  • Attended Oregon Board of Pharmacy meetings as a Walgreens representative
  • Managed a full compounding and travel vaccine pharmacy
  • Complied with all federal laws, company policies and procedures and state regulations regarding the practice of pharmacy in the state of Oregon
  • Check prescriptions for appropriate dosage, drug interactions, allergies and contra-indications before dispensing medications
Pharmacy Manager 08/2008 to 09/2011
Walgreens Gresham, OR
  • Check prescriptions for appropriate dosage, drug interactions, allergies and contra-indications before dispensing medications
  • Complied with all federal laws, company policies and procedures and state regulations regarding the practice of pharmacy in the state of Oregon
  • Correctly completed pharmacy paperwork, including daily and weekly reports
  • Assisted other pharmacy staff with drug inventory, purchasing, and receiving
  • Coordinated the pharmacy staff schedule and assisted with personnel monitoring and performance evaluations
Education
Pharmacy 2008 Skaggs School of Pharmacy-University of Montana - Missoula, MT
Certifications
  • Active Montana Pharmacy License #: PHA-PHA-LIC-5696
  • CPR certification
  • Immunization certified
Affiliations
  • Fiscal Year 2019 Walgreens Regional Pharmacist Forum Representative
  • Fiscal Year 2020 Walgreens Regional Advisory Council Representative
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Professional Summary

Detail oriented shipping and receiving professional accustomed to promoting efficient warehouse functions to meet production goals and customer needs. Effective at managing fast-paced work with minimal supervision, including inspecting shipments and resolving issues with vendor representatives. Strong records management and planning abilities.

Skills
  • Safety-conscious
  • OSHA certified operator
  • Leadership experience
  • Time management ability
  • Organized
  • Proficient in Microsoft Applications
  • Team player
  • Detail-oriented
  • Excellent communicator
  • 60+ WPM typing
Work History
Infantry Soldier, 01/2011 to 02/2016
Illinois National Guard Aurora, IL
  • Planned and briefed personnel on missions.
  • Supervised a team of 3-4 military personnel and effectively trained others.
  • Constructed & maintained various weapons systems
  • Conducted wide scale reconnaissance and surveillance operations, and provided intelligence to the commander.
Team Leader/Trainer, 2018 to Current
Bridgestone Americas IncWoodridge, IL
  • Trained employees on equipment and safety protocols.
  • Monitored performance and safety practices of a 20 person warehouse staff.
  • Simplified shipping and receiving processes, which boosted productivity.
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors to obtain replacements or refunds.
  • Help ensure daily on-time shipping and receiving goals are met
Clinical Technician/ Lead Pharmacy Technician, 03/2015 to 11/2017
AMITA Health Adventist Medical Center BolingbrookBolingbrook, IL
  • Responsible for processing and dispensing patient prescriptions.
  • Liaise with pharmacy patrons regarding prescriptions, side effects and possible interactions.
  • Receive prescriptions from hospital and private practices and process orders following established medicine handling procedures.
  • Maintain records of prescriptions in hospital database.
  • Track inventory and replenish stock to ensure on-hand inventory; process returns of overstock medications.
  • Deliver medication to patient rooms prior to discharge.
  • Maintain records of medications dispensed that are eligible for special government contract pricing (340B).
Patient Sitter, 03/2015 to 11/2017
AMITA Health Adventist Medical Center BolingbrookBolingbrook, IL
  • Responsible for monitoring the health and well being of high-risk patients including those with mental health disorders, risk of suicide and alcohol/drug abuse.
  • Work with clinical staff to take vitals and report any changes to health.
  • Remain with patients during shift to ensure no harm to themselves, medical staff or hospital.
  • Monitor, record and communicate patient conditions.
  • Follow standard precautions utilizing personal protective equipment as needed.
Education
High School Diploma: 2011
Bolingbrook High School - Bolingbrook, IL
Certifications
  • OSHA Certified Forklift Operator (Sit Down, Stand Up, Cherry Picker, and Electric Pallet Jack)
  • CPR and First Aid
This resume is created in 7 minutes.
Professional Summary

Accountable healthcare specialist with a passion for developing compassionate patient facilities. I Offer an entrepreneurial attitude with proven abilities and years of experience in business planning, marketing and operational management. My diverse background in Pharmacy, Optometry, Ophthalmology, and Clinic operations allowed me to develop excellent communication skills and the ability to quickly build relationships with patients. I am looking to add my skill set and experience to a company that will enable advancement and the opportunity to exhibit my managerial expertise and further my future degree in Healthcare Administration Management.

Skills
  • Patient management
  • Clinic operations
  • Insurance billing and coding
  • Pharmacy operations management
  • Staff development
  • Team leadership
  • Advanced computer skills i.e. fast typing and the ability to maneuver through different screens and programs quickly
  • The ability to write clear and concise emails
  • Professional phone presence
Education
Bachelor of Science: Health Care Administration Management , Expected in 2020
Southern New Hampshire University - Manchester, NH
  • Currently maintaining a 4.0 GPA s
Associate of Science: Applied Science College Of Southern Maryland - MD
  • Completed Associates Degree in Arts and General Studies 
  • Graduated with 3.0 GPA 
  • Continuing education in Health information Management 
High School Diploma American History High School - Newark, NJ
  • Graduated with 4.0 GPA
  • Graduated magna cum laude
Additional Information

Fluent in Spanish 

  • Oral 
  • Written 
Work History
Ophthalmic Assistant, 11/2018 to Current
Clarus Eye Centre Lacey, WA
  • Administered eye medications for dilation and treatment.
  • Obtained and recorded patient medical history, including prior surgeries, family medical issues and past ocular history.
  • Reviewed surgical plans and patient charts in order to prepare correct paperwork.
  • Checked patient vision, field, fundus and other aspects for the ophthalmologist.
  • Noted present complaints, medications and vital statistics like blood pressure and pulse rate.
  • Perform and document visual acuities (Distance and Near) using snellen chart, finger count, hand motion and light perception.  
  • Perform and document eye pressure using tonometry, slit lamps, Goldmen perkins for patient with glaucoma or suspicion of glaucoma. 
  • Perform Optic Nerve scans on patients being treated for macular degeneration, glaucoma and other optic and macula diagnosis. 
  • Proficient in OCT, Fundas photography, lensometry, topography, Pacheymetry, keratometry, visual fields. 
  • History taking in regards to ocular, family, systemic illness, medications, allergies, and preparation of the EHR. 
  • Evaluate pupils for nerve or brain abnormalities 
  • Properly sterilize optical equipment 
Optical Technician, 01/2018 to 11/2018
Family EyeCare Center Leavenworth, KS
  • Administered optical lens and frame sales, ensured insurance billing, and computed all charges and credits.
  • Inspected eye wear lenses through a manual Lensometer
  • Fitted and adjusted eyeglasses and contact lenses.
  • Educated patients about proper contact lens care, visual hygiene and safety.
  • Trained patients to safely insert and remove contact lenses.
  • Used lensometers to measure and record patients' lens power.
  • Accurately measured bridge and eye size, vertex distance, temple length, pupillary distance and optical centers of eyes.
  • Helped patients select frames according to desired style and color.
  • Recommended lenses, lens coatings and frames to suit client needs.
  • Managed patients' primary eye care health with professionalism and skill.
  • Adjust glasses and perform minor eyeglass repair
  • Provided complete patient eye care, refraction and eyeglass and contact lens distribution services.
  • Filed exams and materials through insurance 
  • Provided patient education on proper care for eye treatments. 
  • Assisted with Cataract, Yag and other eye surgery scheduling and education to patients.
  • Expert in contact lenses and RGPS 
  • Provided examination, diagnosis, and treatment of visual disorders.
  • Collected insurance information and provided the best sales options for patients
  • Recommend specific lenses, coatings and frames to the our clients based on their needs and preferences.
Clinical Manager, 05/2017 to 01/2018
Epic Vision Eye Centers Leavenworth, KS

This company sold to Family Eye Care Center 

  • preliminary case history including current medical conditions. Visual acuities, dial in, phoropter, color vision and drop instillation. • Special testing – visual fields, fundus photography, slit lamp photography, optec vision screener.
  • Delivered effective onboarding and training to new and existing employees and ensured that all staff members were cross-trained in other job roles.
  • Reviewed operational policies and recommended solutions and change to the medical director.
  • Monitored all phone calls and scheduled appointments.
  • Maintained the clinic's records and files, utilizing proper techniques to keep patient data confidential. 
  • Performed administrative tasks such as processing insurance information, setting appointments and preparing prescriptions and other documents to be signed by the Optometrist.
  • Maintained a sanitary work environment by disinfecting equipment, disposing of used supplies and cleaning exam rooms. 
  • Authorized drug refills and provided detailed prescription information to pharmacies.
Certified Pharmacy Technician, 08/2015 to 2018
CVS Pharmacy Shawnee, KS
  • Counted, measured and compounded medications following standard procedures.
  • Reviewed and verified customer information and insurance provider information.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
  • Resolved non-routine issues like third party billing, computer system and customer service issues.
  • Supervised 3 pharmacy technicians and coordinated day-to-day assignments.
  • Worked closely with Pharmacy Care Representatives (PCRs) in providing excellent patient care.
  • Displayed patient-oriented and comprehensive clinical pharmacy services and pharmaceutical care.
  • Implemented standard procedures for mixing, packaging and labeling pharmaceuticals to ensure quality, security and proper disposal.
  • Translated pharmacy communications for spanish speaking customers nationwide.
  • Correctly completed pharmacy paperwork, including daily and weekly reports.
  • Receptively answered customer questions and helped locate desired items in the pharmacy.
  • Assisted the pharmacists with checking in and pricing drug orders, third party transactions and relevant paperwork.
  • Assisted other pharmacy staff with drug inventory, purchasing, and receiving.
  • Collected co-payments or full payments from customers.
  • Restocked automated medication dispensing equipment.