Pharmacy Manager resume examples

• Responded to customer requests via telephone and email and effectively answered questions and inquiries.
• Answered average of 20 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing new product information.
• Worked directly with management, Managers, Supervisors, and Team Leads, for Pharmacy Precertification department to brainstorm, discuss strategy and mitigate workflow and Quality Assurance issues.
• Fulfilled a mentorship role with Aetna's veterans and other veterans and/or family members of veterans, in transitioning into a new job field and/or being hired on by Aetna.

• Maintained clear, organized dental records and reports.
• Regularly attended dental society and treatment team meetings and in-service trainings to continuously learn about best practices.
• Confirmed patient insurance benefits and checked claim statuses.
• Maintain and acquire assets to build the practice/office.
• Achieve budget and bonus goals.

• Maintain clinic's supplies, inventory, and introducing supply reps to Doctors.
• Created treatment plans for patients, updated patients charts, and lab cases to be sent to out to the proper labs.
• Maintain and acquire assets to build the practice/office.
• Achieve budget and bonus goals for office and staff.

• Provided high level and in depth technical support by resolving inquiries by phone, e-mail and web, in a manner and time frame consistent with department and team service levels and goals.
• Worked collaboratively with clients, team members, implementation consultants, government contractors, and resources across the company to achieve desired results.
• Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
• Scheduled staff shifts to cover peaks and lulls in customer inquiries.

• Input data on incoming military personnel on base, which included insurance, pay rate, benefits, security clearances.
• Helped design and create data software and programs for the military to implement for data entry for personnel records and reports.
• Managed hundreds of accounts receivable accounts working directly with the Financial Management Office.
• Prepared meeting minutes and edited subcontractor proposals, project punch-list, transmittals and memorandums for organizational support.

• Trained employees on equipment and safety protocols.
• Monitored performance and safety practices of a 20 person warehouse staff.
• Simplified shipping and receiving processes, which boosted productivity.
• Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors to obtain replacements or refunds.
• Help ensure daily on-time shipping and receiving goals are met

• Responsible for processing and dispensing patient prescriptions.
• Liaise with pharmacy patrons regarding prescriptions, side effects and possible interactions.
• Receive prescriptions from hospital and private practices and process orders following established medicine handling procedures.
• Maintain records of prescriptions in hospital database.
• Track inventory and replenish stock to ensure on-hand inventory; process returns of overstock medications.
• Deliver medication to patient rooms prior to discharge.
• Maintain records of medications dispensed that are eligible for special government contract pricing (340B).
  

• Responsible for monitoring the health and well being of high-risk patients including those with mental health disorders, risk of suicide and alcohol/drug abuse.
• Work with clinical staff to take vitals and report any changes to health.
• Remain with patients during shift to ensure no harm to themselves, medical staff or hospital.
• Monitor, record and communicate patient conditions.
• Follow standard precautions utilizing personal protective equipment as needed.
  

• Administered optical lens and frame sales, ensured insurance billing, and computed all charges and credits.
• Inspected eye wear lenses through a manual Lensometer
• Fitted and adjusted eyeglasses and contact lenses.
• Educated patients about proper contact lens care, visual hygiene and safety.
• Trained patients to safely insert and remove contact lenses.
• Used lensometers to measure and record patients' lens power.
• Accurately measured bridge and eye size, vertex distance, temple length, pupillary distance and optical centers of eyes.
• Helped patients select frames according to desired style and color.
• Recommended lenses, lens coatings and frames to suit client needs.
• Managed patients' primary eye care health with professionalism and skill.
• Adjust glasses and perform minor eyeglass repair
• Provided complete patient eye care, refraction and eyeglass and contact lens distribution services.
• Filed exams and materials through insurance 
• Provided patient education on proper care for eye treatments. 
• Assisted with Cataract, Yag and other eye surgery scheduling and education to patients.
• Expert in contact lenses and RGPS 
• Provided examination, diagnosis, and treatment of visual disorders.
• Collected insurance information and provided the best sales options for patients
• Recommend specific lenses, coatings and frames to the our clients based on their needs and preferences.

This company sold to Family Eye Care Center 

• preliminary case history including current medical conditions. Visual acuities, dial in, phoropter, color vision and drop instillation. • Special testing – visual fields, fundus photography, slit lamp photography, optec vision screener.
• Delivered effective onboarding and training to new and existing employees and ensured that all staff members were cross-trained in other job roles.
• Reviewed operational policies and recommended solutions and change to the medical director.
• Monitored all phone calls and scheduled appointments.
• Maintained the clinic's records and files, utilizing proper techniques to keep patient data confidential. 
• Performed administrative tasks such as processing insurance information, setting appointments and preparing prescriptions and other documents to be signed by the Optometrist.
• Maintained a sanitary work environment by disinfecting equipment, disposing of used supplies and cleaning exam rooms. 
• Authorized drug refills and provided detailed prescription information to pharmacies.

• Counted, measured and compounded medications following standard procedures.
• Reviewed and verified customer information and insurance provider information.
• Maintained proper drug storage procedures, registries, and records for controlled drugs.
• Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
• Resolved non-routine issues like third party billing, computer system and customer service issues.
• Supervised 3 pharmacy technicians and coordinated day-to-day assignments.
• Worked closely with Pharmacy Care Representatives (PCRs) in providing excellent patient care.
• Displayed patient-oriented and comprehensive clinical pharmacy services and pharmaceutical care.
• Implemented standard procedures for mixing, packaging and labeling pharmaceuticals to ensure quality, security and proper disposal.
• Translated pharmacy communications for spanish speaking customers nationwide.
• Correctly completed pharmacy paperwork, including daily and weekly reports.
• Receptively answered customer questions and helped locate desired items in the pharmacy.
• Assisted the pharmacists with checking in and pricing drug orders, third party transactions and relevant paperwork.
• Assisted other pharmacy staff with drug inventory, purchasing, and receiving.
• Collected co-payments or full payments from customers.
• Restocked automated medication dispensing equipment.