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Summary

Dedicated Sales Associate with 6+ years of  sales experience. Motivated to maintain customer satisfaction and contribute to company success. Independent worker with high energy and good communication skills . Reliable and friendly, with strong time management and prioritization abilities.

EDUCATION AND TRAINING

Calhoun Community College, Decatur, AL

Associate of Science General Studies, Expected Graduation-May 2019

 

Sparkman High School, Harvest, AL

High School Diploma, May 2011

 


Work Experience
Cardiovascular Technician, 07/2017 to Current The Heart Center Huntsville, AL
  • Performs electrocardiograms and gets blood pressure readings
  • Oversees assigned hallway including: making sure patients are pulled back in a timely manner and making sure  rooms are routinely  stocked and cleaned.
  • Assists nurses with requesting records, issuing samples to patients and adding device checks etc.
  • Takes  doctor calls and assists patients with getting scheduled for future testing


Pharmacy Technician, 09/2014 to 07/2017 CVS Pharmacy Huntsville, AL
  • Assisted  pharmacist with the intake of patient information and verifying prescriptions
  • Accurately counted/prepared medications according to prescription labels
  • Maintained  patient records and submitted  insurance claims
  • Efficiently answered phone calls and  requested refills and medication lists from prescribers 
Operations Team Associate, 08/2014 to 01/2016 Belk Huntsville, AL
  • Unloaded and censored product.
  • Created product displays using special signage, shelves, cutouts and lighting to increase product awareness.
  • Ensured products were accessible to customers.
  • Analyzed business needs and determined which products to feature.
Sales Associate/Cashier, 04/2013 to 11/2015 Ross Dress for Less Huntsville , Al

• Operated a cash register for cash, checks and credit card transactions with accuracy.
• Stocked and replenished merchandise according to store merchandising layouts.
• Trained new sales associates.

• Handled all customer relation issues in a gracious manner and in accordance with company policies.
• Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
• Determined customer needs by asking relevant questions and listening actively to the responses.

HIGHLIGHTS
  • Product knowledge         
  • Service minded
  • Order processing
  • Motivated seller
  • Accurate and efficient
  • Multi-tasker and team player
  • Stocking
This resume is created in 7 minutes.
Summary

Certified pharmacy technician with commissioned sales experience, a drive for creative problem solving, and over seven years worth of customer service experience.

Skills
  • Excels at building rapport, trust, and close working relationships with customers and coworkers
  • Active listening skills
  • Ability to multitask effectively in fast paced environments
  • Experience navigating across organizational and interpersonal boundaries to solve problems effectively
  • Adaptive and flexible team player
  • Expert in customer privacy and confidentiality
  • Familiarity with medical terminology and hospital systems, drug terminology
Experience
Pharmacy Technician / U.W. Health - Madison, WI 01/2018 - Current
  • Received, reviewed, dispensed and labeled prescriptions accurately and safely.
  • Counted, measured and compounded medications following standard procedures.
  • Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
  • Established relationships with collaborative departments to ensure the best patient care possible.
  • Adhered to regulatory guidelines for workplace safety and customer confidentiality.
  • Placed orders for out of stock medications to ensure patients received their prescriptions on time.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Delivered quality care to customers through close collaboration with pharmacist.
Retail Wireless Consultant / U.S. Cellular - Madison, Wisconsin 06/2015 - 12/2017
  • Performed individual needs assessment for each customer to recommend best products for value to reach sales driven targets for organization, including but not limited to wireless devices, accessories, plans, features, and customer solutions.
  • Built long lasting relationships with existing customers through both walk in interactions, as well as in CRM management, cold calls, and scouting local businesses to be one stop solution for all wireless needs.
  • Expert at customer retention with focus on leveraging value for both customer and company.
  • Skilled at accountability for sales quotas, customer advocacy, customer privacy, company policy knowledge and enforcement as well as personal empowerment of said policies during escalations.
Retail Associate / Charming Charlie - Madison, Wisconsin 11/2014 - 04/2015
  • Assisted customers in purchasing products and services with superior customer service skills.
  • Assisted in inventory counts of all products in store.
  • Helped coordinate floor plans for new displays and products.
  • Received and checked in new inventory in timely manner to be put on floor.
  • Trained new associates on operations, company policies, and procedures.
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Processed payments and maintained accurate drawers to meet financial targets.
  • Greeted customers upon entrance and handled all cash and credit transactions.
Education and Training
UW Health - - Madison, WI, USA 05/2018 CPhT

Certified Pharmacy Technician (CPhT)

Marshall Senior High School - - Marshall, WI , United States 2014 High School Diploma
This resume is created in 7 minutes.
Professional Summary
Highly analytical healthcare management professional combining more than eight years of work in long term care with proficiency in financial management, leadership and positive clinical outcomes. Also a Certified Professional In Health Informatics who is adaptable and accustomed to the integration of new healthcare delivery systems and restructuring of work in an increasingly complex regulatory environment. Also proudly maintains a highly productive, efficient and quality-driven environment at all times.
Competencies and Skills
  • Project planning and development
  • •AHIMA - Certified Professional in Health Informatics (CPHI)

    •Health Revenue cycle optimization

  • Strategic planning
  • Inventory control
  • Advanced understanding of [Software name]
  • Fluent in [Language]
  • New product introductions strategies
  • Finance and accounting
  • Expense reports
  • Performance evaluations
  • SQL and databases
  • Data mapping
  • Project finance
  • Operational assessments
  • Workflow analysis
  • Business development
  • Expert in [Software name]
  • Familiar with commercial and private insurance carriers
  • Patient chart auditing ability
  • HCPCS Coding Guidelines
  • Outpatient surgery coding specialist
  • Records maintenance professional
  • Inpatient records coding proficiency
  • Hospital inpatient and outpatient records
  • Records management professional
  • ICD-10 (International Classification of Disease Systems)
  • Medical terminology expert
  • Team building
  • Multi-site operations
  • Analytical
  • Personable
  • Dependable
  • Advanced problem solving
  • Business process re-engineering
  • Flexible
  • Dedicated team player
Certifications
  • Certified Professional In Health Informatics (AHIMA)
  • Graduate Certificate in Applied Health Informatics
  • MICROSOFT MCSE (in progress)
  • Information Technology Infrastructure Library (ITIL)– (in progress)
Work History
08/2017 to Current
UBT Co-Sponsor - Labor Management Partnership Kaiser Permanente atlanta, Ga
  • Collected relevant data about Key Performance Indicators (KPI).
  • Reviewed team's progress on department's UBT goals.
  • Promote the use of the Rapid Improvement Model (RIM+) to improve department performance.
  • Supported full team engagement.
  • Assessed training needs through surveys, interviews with employees, focus groups and consultation with managers.
  • Administered performance reviews to evaluate each participant's progress.
  • Clearly communicated objectives for all lessons, units and projects to all participants.
  • Used a variety of assessment tools and strategies to improve instruction methods.
  • Communicated one on one with pharmacy staff about changes being made and why, and what data show
  • Coordinated with pharmacists and other teams to ensure orders are followed.
  • Recognize Team's accomplishment.
  • Spread successful Practices.
10/2016 to Current
Data Associate/Analyst (volunteer) Christ the King Medical Center Loganville, GA
  • Created detailed expense reports and requests for capital expenditures.
  • Performed regression analysis on data to detect patterns and seek opportunities for improvement.
  • Implemented innovative systems for data collection, storage and management of customer orders.
  • Performed regression and system-level testing to verify software quality and function before it was released.
  • Skillfully developed Clinic's goals, objectives, standards of performance, policies and procedures.
  • Established and maintained systems that safely met patients' needs.
  • Educated staff on state and federal statutes, rules and regulations governing ambulatory care services.
  • Interpreted and communicated new or revised policies to staff.
  • Established and oversaw implementation of an effective budgeting and accounting system that improved efficiency and reduced costs.
  • Strategically planned methods to achieve operational goals and targets.
  • Continually maintained and improved the clinic's reputation and positive image in the markets served.
  • Developed and achieved financial and growth goals.
  • Develop reports, dashboards and graphs for analysis reports.
  • Followed CMS guidelines on reporting and submitting health data
11/2016 to Current
Senior Certified Pharmacy Technician kaiser Permanente Alpharetta, Ga
  • Properly filled and dispensed an average of 500 prescriptions per day.
  • Effectively resolved insurance rejections and other billing issues.
  • Managed drug and supply inventories.
  • Managed approximately 4000.00 dollars in cash and credit card sales daily.
  • Exhibited proficiency in IV and chemo compounding.
  • Monitored the medication dispensing machines within the hospital to ensure supplies were readily available to clinical staff.
  • Assisted other pharmacy staff with drug inventory, purchasing, and receiving.
  • Compounded and repackaged medications, including unit-doses, topical medications and sterile products.
  • Conducted routine inspections of medication storage locations.
  • Regularly stocked shelves, rotated stock and checked for expired medications.
  • Performed technical processes required to dispense medications to patients.
  • Managed supply procurement and management processes.
  • Inspected drug storage sites, monitored drug supply expiration dates and ensured proper supply levels.
10/2016 to Current
Certified Pharmacy Technician WellStar Kennestone Hospital Marietta, GA
  • Performed data  verification on scripts for patients
  • Performed technical processes required to dispense medications to patients.
  • Managed supply procurement and management processes.
  • Inspected drug storage sites, monitored drug supply expiration dates and ensured proper supply levels.
  • Regularly stocked shelves, rotated stock and checked for expired medications.
  • Conducted routine inspections of medication storage locations.
  • Troubleshot mechanical issues with Pyxis machines and other equipment.
  • Assisted other pharmacy staff with drug inventory, purchasing, and receiving.
  • Exhibited proficiency in IV and chemo compounding.
  • Monitored the medication dispensing machines within the hospital to ensure supplies were readily available to clinical staff.
  • Managed drug and supply inventories.
  • Effectively resolved insurance rejections and other billing issues.
  • Managed approximately 4000 dollars in cash and credit card sales daily.
  • Properly filled and dispensed an average of 800 prescriptions per day.
09/2012 to 07/2013
supervisor Clinical Trial Unit xerox medical services houston, tx
  • Skillfully developed departmental goals, objectives, standards of performance, policies and procedures.
  • Organized the department in accordance with administrative guidelines in order to provide specified nursing services to meet the legal, organizational and medical staff guidelines.
  • Recruited, hired, trained and coached on average of Number new employees per year.
  • Developed a system of staff communication that ensured proper implementation of treatment plans and comprehensive patient care.
  • Interpreted and communicated new or revised policies to staff.
  • Strategically planned methods to achieve operational goals and targets.
  • Encouraged creative thinking, problem solving, and empowerment as part of the facility management group to improve morale and teamwork.
  • Reviewed customer survey information to prioritize areas of improvement.
  • Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitating a proactive work environment.
  • Assisted in resolving and satisfying client requests and internal operational issues.
  • Introduced, negotiated and implemented new projects to expand scope of engagement.
  • Assigned employee areas, scheduled staff breaks and authorized overtime.
  • Identified process improvements in the day-to-day functioning of the department.
  • Established staff schedules and assignments based on facility needs and equipment availability.
  • Created and maintained computerized record management systems to record and process data and generate reports.
  • Maintained good communication between department heads, medical staff and governing boards by attending board meetings and synchronizing interdepartmental functions.
Education
2015
Graduate Certificate: Applied Health Informatics
UTHealth School of Biomedical Informatics - Houston, TX
  • Coursework in Medical Billing and Coding
  • Coursework in Pharmaceutical and Healthcare Marketing
  • Emphasis in Healthcare Informatics and Data Visualization/ Reporting.
  • Top 10% of class.
  • Coursework in Electronic Health Records and translational research, Clinical decision Support Systems (CDSS), Computerized Provider Order Entry (CPOE).
  • Health Information Visualization and Dashboard design with Tableau.
  • Health Assessment and Evaluation, Quality Improvement, Patient Safety.
  • Workflow Design and Evaluation Methods  
  •  Strategic Management in Health Care
  • Business Analysis  
  • Information Management in Health Care.
  • Health Information Privacy, Confidentiality and Security.
  •   Health data transmission, HL7, Health Information Exchange (HIE),   and Network Architectures.
  • Coursework in Software Engineering
2015
MBA: Healthcare Management
Davenport University - Grand Rapids, MI
  • Emphasis in healthcare organizational workflows.
  • Coursework in Pharmaceutical and Healthcare Marketing.
  • Coursework in Medical Billing and Coding.
  • Recipient of AkisanScholarship.
  • Top   10 % of class.
  • Organizational Leadership.
  • Business Analysis.
  • Business Accounting and Finance.
  • Technical Communication and Report writing.
  • Coursework in Business, Management and Communications
  • Coursework in Software Engineering
  • Coursework includes: Speech and Communication, Sociology and Psychology
2017
M.D.: medicine
Washington University of Health Sciences - Ohio
  • Coursework in Biology, Chemistry and Physics
  • Coursework in Human Anatomy and Physiology
  • Drug-Receptor Interactions seminar
  • Coursework in Medical Billing and Coding
  • Coursework in Microbiology and Physics
  • Coursework in Pharmacology
  • Coursework in Research
  • Coursework In Ethics
  • HIPAA
  • Coursework in Pharmacy Technology
  • Patient Care
  • Coursework in Molecular Genetics, Statistics and Immunology
2018
Graduate Certificate: Project Management
UC Berkeley Extension - Berkeley, CA
  • Member of AHIMA
  • Principles of Operations Management training
  • Strategy and Problems in Management course
  • Principles of Operations Management training
  • Coursework in Accounting and Finance
  • Coursework in Marketing and Advertising
  • Member of National Society For Leadership and Success
  • Coursework in Managerial Accounting and Corporate Financial Management
  • Strategy and Problems in Management course
Accomplishments

Successfully improved workflows and cut down wait times for medication being filled.

Correctly identified steps in department workflow that increased outcomes as indicated by key performance indicators

Affiliations

America Health Information Management Association (AHIMA)

Society of Hospital Medicine

National Society of Leadership and Success

Project Management Institute (PMI)

This resume is created in 7 minutes.
Summary

Texas Board of Pharmacy Certified Pharmacy Technician with 5  years of retail pharmacy experience. Proactive self-starter with effective problem solving solutions. A true model of excellent patient care and customer service. Detail-oriented and focused on accuracy and efficiency.

Skills
  • Exceptional patient/ customer care and interaction
  • Strong critical thinking and problem resolution
  • Excellent oral and written communication
  • Flexible and proactive
  • Accurate Data Entry
  • Effective Interpersonal communicator and relationship builder
  • Dedicated team player
  • Personal and professional integrity
Experience
Walmart Pharmacy Mesquite, TX Certified Pharmacy Technician 08/2015 to Current
  • Dedication to individual customer care and attention that increased customer loyalty and satisfaction.
  • Solidified the standard for inventory organization that resulted in shorter wait times, more accurate inventory management, a decrease in product acquisition rates and cost,  and simplified operation techniques. 
  • Demonstrated proficiency in multi-tasking while adhering to standard operating procedures that allowed for manageable workloads despite scheduling cuts.
  • Developed and assisted implementation of work flow management that increased operation efficiency and customer satisfaction.
  • Instrumental in leading cultural change in Walmart pharmacy's commitment to customer care, where-by resulting in being awarded "Pharmacy of the Year" for 2017. 
Walgreens Mesquite, TX Shift Lead/ Manager 06/2014 to 04/2015
  • Mastered pharmacy operation and practices.
  • Developed managerial qualities such as leadership, judgement, and accountability.
  • Cross trained employees from different departments which lead to increased sales and customer satisfaction.
  • Implemented a new approach to inventory management that focused on sales items which increased product availability and improved vendor relations.
  • Created attractive product placement displays and custom signage that hi-lighted products and services.
  • Worked closely with my team to create a positive environment geared towards goal achievement and results, while remaining focused on customer care, that allowed our store to be recognized as the number one store in our  district and region consistently. Where we would later be recognized as "Regional Store of the Year" for 2014.  
Walgreens Pharmacy Mesquite, TX Pharmacy Technician In Training 10/2013 to 06/2014
  • Used the opportunity to learn about general health care, pharmacology, and applied technologies. 
  • Challenged my ability to effectively manage work flow. 
  • Developed ability to recognize individual patient needs and the skills to effectively assist regular patients more efficiently.
  • Named Employee of the Month 3 months in a row which inspired pharmacy peers to develop higher regards for customer care.
Education and Training
2009 Mesquite High School, Mesquite, TX Honor student, Varsity athletics, Chess Club, Student Council, FCA, BPA, Class Vice President.
Business Entrepreneurship Baylor University, Waco, TX Attended full time from the Fall of 2009 until the Spring of 2011.
Pharmacy Technician Certification 2013 Walgreens Pharmacy Technician Training Program, Irving, TX
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Professional Summary

Compassionate Direct Care Counselor familiar with preparing meals, managing appointments and overseeing medications for patients dealing with mental health issues. Excellent communication, organizational and multitasking abilities. Offering 3 years of related experience and looking for a new professional challenge. Also a Certified Pharmacy Technician who is knowledgeable about medications and utilizing communication skills to call insurance companies to get issues resolved.

Skills
  • Interpersonal communication
  • Regulatory compliance
  • Team collaboration
  • Multitasking
  • Updating medication histories
  • Patient confidentiality
  • Communication
  • Decision Making
  • Adaptability
  • Leadership
  • Conflict Resolution
  • Self-Motivation
Education
2013 Certified Pharmacy Technician Cassadaga Job Corps Academy, Cassadaga, NY
09/2011 GED Cassadaga Job Corps, Cassadaga, NY
Work History
01/2019 to 05/2020 Evening Counselor The Way Back Inc. | Cutchogue, NY
  • Managed schedules and transported individuals to doctor appointment and activities.
  • Arranged and helped with medications according to established schedule.
  • Documented activities and behaviors in Rewards software.
  • Prepared healthy foods based on personalized nutrition plans.
  • Helped clients adapt to altered lifestyles while providing therapeutic environments for clients and families.
  • Conducted comprehensive patient assessments and evaluated patient care plans.
  • Built and deepened partnerships with healthcare administrators, medical directors and nursing supervisors.
  • Coordinated community resources and secured referrals.
  • Referred residents and families to community resources to improve well-being and quality of life.
  • Developed and implemented variety of innovative policies and strategies to promote client self-sufficiency.
  • Provided emotional support while with residents to develop long term plans and goals.
01/2018 to 01/2019 Mentoring Specialist Timothy Hill Children's Ranch | Riverhead, New York
  • Assisted youngsters with daily activities, including homework assignments, sports and fitness, art and literacy
  • Shared valuable life experiences with youths aged 13 to 25 to promote positive self-esteem and improve social skills.
  • Maintained strict confidentiality in all situations except when abuse, neglect or threats were evident.
  • Provided guidance and recommended coping mechanisms for youth dealing with difficult issues.
  • Managed medications, medication counts, medication certified.
  • TCI (Therapeutic Crisis Intervention) training certified.
  • Managed a structured environment, overseeing daily activities, helping with chores etc.
05/2013 to 01/2018 Certified Pharmacy Technician CVS Health | Jamestown, NY
  • Reviewed and verified customer information and insurance provider information.
  • Resolved non-routine issues like third party billing, computer system and customer service issues.
  • Counted, measured and compounded medications following standard procedures.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Restocked automated medication dispensing equipment.
This resume is created in 7 minutes.
Professional Summary

Detail-oriented Pharmacy Technician with 9 years experience. Skilled at customer service, prior authorizations, IV admixtures and medication . Easily adaptable and a very fast learner. Ability to work in a fast paced environment.

Work History
Healthcare Concierge (Remote) 12/2019 to 05/2020
Vivio Health Atlanta , GA
  • Verified eligibility and compliance with authorization requirements for service providers.
  • Obtained and logged accurate patient insurance and demographic information for use by insurance providers and medical personnel.
  • Fielded telephone inquiries on authorization details from plan members and medical staff.
  • Processed new medication and refill requests for authorization.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Handled Inbound/outbound calls to address provider and members inquiries and concerns.
Senior Pharmacy Technician 04/2018 to 10/2019
EncompassRX/CVS Health Atlanta, GA
  • Completed insurance forms and billed insurance companies.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Collected co-payments or full payments from customers.
  • Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
  • Reviewed and verified customer information and insurance provider information.
  • Properly instructed pharmacy students and residents on introductory and advanced pharmacy practice rotations.
  • Effectively resolved insurance rejections and other billing issues.
  • Obtained and logged accurate patient insurance and demographic information for use by insurance providers and medical personnel.
Pharmacy Technician 07/2017 to 10/2017
Grane RX Pittsburgh, PA
  • Prepared medication and IV orders for convalescent facilities and hospitals.  Properly filled and dispensed an average of 2000 prescriptions per day.
  • Cleaned equipment and work areas and sterilized glassware to maintain safe and sanitary conditions.
  • Prepacked bulk medicines, filled bottles with prescribed medications and affixed correct labels.
Pharmacy Technician at Allegheny County Jail 04/2017 to 05/2017
Maxim Staffing Solutions Pittsburgh, PA
  • Communicated with prescribers to verify medication dosages, refill authorizations and patient information.  
  • Completed new and updated patient profiles, including lists of patient medications.
  • Managed drug and supply inventories.  Conducted routine inspections of medication storage locations.
  • Regularly stocked shelves, rotated stock and checked for expired medications.
Pharmacy Technician at St. Clair Hospital 11/2016 to 03/2017
Maxim Staffing Solutions Pittsburgh, PA
  • Counted, measured and compounded medications following standard procedures.
  • Prepared intravenous solutions, admixtures, respiratory drugs and other solutions using aseptic techniques. 
  • Properly cleaned and maintained department equipment such as IV hoods.  Compounded and repackaged medications, including unit-doses, topical medications and sterile products.
  • Troubleshot mechanical issues with Acudose machines and Rxsafe Robot.
Education
Associate of Applied Science: Pharmacy 2011 Sanford-Brown Institute - Pittsburgh, PA
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Professional Summary
Highly organized, adaptable, and detail-oriented college graduate with a background in both retail and hospital settings who is dedicated to providing exceptional healthcare service as well as complete satisfaction in the workplace. Proficient in maintaining secure records and contributing to proper day-to-day functioning of an organization such as implementing solutions to problems. Enthusiastic self-starter and team player with strong relationship-building skills as well as a passion for helping others.
Work History
Anesthesia Technician, 06/2018 to Current
Children's Hospital & Medical Center Dallas, TX
  • Cooperated and communicated effectively with anesthesiologists to ensure supplies and medical equipment were readily available as well set up for cases.
  • Assisted anesthesiologists with intubations and insertions of the glidescope for patients with difficult airways.
  • Communicated and interacted with patients before putting  them to sleep.
Pharmacy Technician, 03/2015 to 03/2018
Parkland Health & Hospital System Dallas, TX
  • Accurately submit and send daily inventory of narcotic medications as well as drug discrepancy reports to the management and drug diversion team.
  • Perform technical processes required to dispense medications to patients such as refilling narcotics to more than 100 Pyxis machines throughout the hospital and all 17 floors.
  • Cooperatively communicate with doctors, nurses, and other medical personnels about drug availability as well as effectively resolve any questions or problems.
Pharmacy Technician, 03/2013 to 03/2015
IV Compounding, Doctors Hospital, White Rock Lake Dallas, TX
  • Monitored the medication dispensing machines within the hospital to ensure supplies were readily available to clinical staff.
  • Fixed mechanical issues with Pyxis machines and other pharmaceutical equipments.
  • Checked prescriptions for appropriate dosage, drug interactions, allergies and contraindications before dispensing medications.
Education
Associate of Science: Science, August 2012
North Lake College - Irving, TX
High School Diploma: June 2010
Coppell High School - Coppell, TX
Languages
  • English, Native Language
  • Korean, Fluent in speaking, reading, & writing
Computer Skills
Microsoft Word, Excel, Publisher, Outlook, & PowerPoint
This resume is created in 7 minutes.
Summary
To obtain the Healthcare Medical Office experience with a well-established company while utilizing my professional skills that recognizes hard work, reliability, and detail orientation.
Skills
  • File/records maintenance
  • Microsoft Office
  • Computer proficient 
  • CPT Coding
  • HCPCS Coding
  • Pharmacology
  •  ICD-10-CM Coding
  • Anatomy and Physiology 
  •  Medical Terminology 
  • Customer Service
Experience
HIM Assistant 01/2019 to Current Caresouth Carolina Hartsville, SC

Maintained HIPAA compliance across all patient data-handling, systems and training, Track referrals that are made by our doctors, Help patients who need their records, Answer multi-lined phones.

Seasonal Sales Associate And Cashier 09/2018 to 12/2018 Kohl's Florence, SC

Interacted with customers daily, building strong customer base through providing personalized product guidance, resolving issues, following up on purchases, and opening new accounts. Performed daily department tasks including stocking, creating merchandise displays, re-merchandising, pricing mark downs, transferring merchandise, inventory control, and processing transactions. Responded to telephone inquiries by providing quality service to customers and associates.

Medical Records - internship 05/2018 to 07/2018 Carolinas Hospital System Florence, SC

Participated in data collection for chart review, evaluate medical record forms for practically and efficiency, created, labeled, and shelved  patients' medical records correctly, scanned and filed records. Some experience with Encoder and coding charts.

Veterinary Receptionist 11/2016 to 07/2018 Westside Veterinary Clinic Florence, SC

I maintain the medical records, check in clients, answer multi-line phones, place clients in rooms for doctors, fill medications, help clients with any questions, and cashier duties.

Medical Records- internship 01/2018 to 03/2018 Carolinas Hospital System Marion, SC

Participated in data collection for chart review, evaluate medical record forms for practically and efficiency, created, labeled, and shelved  patients' medical records correctly, scanned and filed records. Some experience with Encoder and coding charts.

Framer 09/2015 to 11/2016 Roney's Creative Picture Frame Florence, SC I helped design and frame pictures. I also worked on digital photos, by making copies, designs, and framed. I also made DVD's and CDs for customers. I also had cashier duties.
Pharmacy Technician / Cashier 12/2012 to 06/2015 Care south Carolina Hartsville, SC I prepared labels and filled prescriptions accordingly. I worked closely with pharmacists and used medication input software.  I directly assisted customers daily and offered outstanding customer service. Efficiently and friendly answer a multi-line phone system.
Pharmacy Technician / Medical Records 03/2006 to 01/2012 Omnicare of Florence Florence, SC I maintain my station in which I fill medications for nursing homes. I also entered prescriptions and maintain medical records for these nursing homes.
Office Receptionist for Veterans' Affairs 11/2003 to 08/2004 Darlington Courthouse Darlington, SC

 The job consisted of Data Entry, Working with computers, Filing, Processing mail for entire Courthouse, helping out clients, and a Receptionist. 

Education and Training
RHIT: HIM 02/2020 AHIMA Columbia, SC
Associate of Science: Health Information Management 05/2018 Florence-Darlington Technical College Florence, SC, United States
Associate of Applied Science: As. of Science 2016 Florence-Darlington Technical College Florence, SC, United States
Pharmacy Tech: Pharmacy Technician 2005 Palmetto Training Florence, SC, United States
High School Diploma 2004 Darlington High School Darlington, SC, United States
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Summary

 

I am an experienced pharmacy manager with a 17 year background in pharmacy and front end retail sales at Walgreens Boots Alliance. Because I am a patient advocate fighting for the right of my patients' wellness and wellbeing, I have a passion to provide the community I serve with exceptional patient and customer care that is second to none! My staff and team members understand my passion and follow suit because of the strong example set. I have strong relentless values that guide my day to day interactions with my staff, co-workers, managers and patients. A couple of those values are a strong concern for the wellbeing of others and a deep respect for everyone small and great. Because of these core values, I won the professionalism award in pharmacy school, was voted president of the student chapter of the National Community Pharmacist Association, was unanimously voted and given the distinct honor of giving the commencement speech at graduation and was chosen to manage one of the busiest non-24 hour locations in my district at only 4 months after graduating pharmacy school. With proven results, I also have a strong since of urgency when it comes to moving the needle on key performance indicators that drive pharmacy profits and sales  and improve patient care. I look forward to bringing all of my experience and values to the table at this great company to do my part to add value to this already successful and winning team!

Skills
  • Expert in inventory management to increase profits and sales and to minimize shrink.
  • 17 years experience in staff management utilizing workflow, fair and efficient scheduling, and professional coaching to improve customer service and patient care. 
  • Currently manage a tier 3 pharmacy that can sometimes exceed processing 700 prescriptions a day. Most days 400 to 500 in volume.
  • Licensed and skilled in the administration of vaccines. My pharmacy administered over 1700 flu shots through our “connect and protect” initiative and flu shot clinics during the 2017-2018 flu season. 
  • Expert in customer service related initiatives such as patient counseling on prescription and OTC products, fast and friendly service and quick and efficient resolution of customer care concerns and pain points such as third party resolutions.
  • Skilled in promptly adjusting to change to effectively and efficiently move the needle on company focus points and agendas. 
  • Skilled in the use of medication therapy management platforms (i.e. Mirixa and Outcomes) to perform complete medication reviews and TIPS.
Certifications
Registered Pharmacist/
Preceptor license                                 Expiration: 02/28/2019         State of Texas 
 
Basic Life Support Certification                      Expiration: 02/24/2020             American Heart Association  
 
Pharmacy-Based Immunization                      Issued: 04/20/2013                 American Pharmacists Association
Professional Experience
11/2001 to 06/2012
Certified Pharmacy Technician Walgreens Boots Alliance Houston West District, IL

Walgreens Boots Alliance

Executive Assistant Manager/

Certified Pharmacy Technician 11/2001 – 06/2012

- Houston West District

- New Orleans South District

Supervisor: Krishwin Robinson, Pharm D. (Walgreens District Manager)

Supervisor: Troy Menard, Pharm D. (Walgreens District Manager)

Responsibilities: Assisting in the management of the day to day operations of the store. Managing four separate departments including the pharmacy, front end, cosmetics and photo departments. Managing the daily financial reports, inventory management, key performance indicators and the operating statement (profit & loss statement). Training assistant managers and employees in store operations and pharmacy as well as assisting them in accomplishing their goals within the Walgreens Company.

Pharmacy Intern 08/2012 – 05/2013 Walgreens Boots Alliance

Salt Lake City, UT 84095

Supervisor: Jaime Peterson, Pharm D. (Pharmacy Supervisor)

Responsibilities: Counseling and immunizing patients as well as assisting the pharmacist in data entry, third party reconciliation, inventory management and medication therapy management.

Pharmacy Intern 05/2013 – 07/2015

Walgreens Boots Alliance

Plano, TX

Supervisor: Raj Chaddhua, Pharm D. (Pharmacy Supervisor)

Responsibilities: Counseling and immunizing patients as well as assisting the pharmacist in data entry, third party reconciliation, inventory management and medication therapy management.

Registered Staff Pharmacist 07/2015- 08/2015 Walgreens Boots Alliance

Dallas North District

Supervisor: James Ross III (District Manager)

Responsibilities: Providing excellent customer service to my patients. Counseling and immunizing patients, data entry, third party reconciliation, inventory management and medication therapy management as well as leading a team of technicians to proactively and intentionally provide the safest, fastest and friendliest customer service and care possible.

Registered Pharmacy Manager 08/2015- present Walgreens Boots Alliance

Dallas North District

Supervisor: Patrick Laliberte (District Manager)

  • Responsibilities: Providing excellent customer service to my patients. Counseling and immunizing patients, data entry, third party reconciliation, inventory management and medication therapy management as well as leading a team of pharmacists, technicians and managers to proactively and intentionally provide the safest, fastest and friendliest customer service to our patients
11/2001 to 02/2019
Registered Pharmacist Store Manager Walgreens Boots Alliance Inc. Deerfield, IL
  • Running the day to day operations of a one-box retail drug store pharmacy. Driving customer service satisfaction metrics in the pharmacy and the front end drug store operations. Payroll, scheduling, hiring and driving sales by utilizing strategic analytics and team building
  • Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings
  • Monitored multiple databases to keep track of all company inventory
  • Created communication strategies to meet client objectives
  • Delivered an exceptional level of service to each customer by listening to concerns and answering questions
  • Provided outstanding customer service to new and long-standing customers by attending closely to concerns and developing solutions
  • Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival
  • Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction
02/2019 to Current
Assistant Pharmacy Director Pharmcare USA Addison, TX
  • Created communication strategies to meet client objectives
  • Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction
  • Inputted information from customer calls and onsite service visits into the company's system using Omega Rx, Point Click Care, Filebound and other such software and databases
  • Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival
  • Supported the Pharmacy Director in operational improvements and resolution of employee and staff conflicts and issues to deliver top-notch customer service
  • Delivered an exceptional level of service to each customer by listening to concerns and answering questions
Advanced Primary Practice Experience
Pharmacy Management      08/18/2014 – 09/26/2014                
Target Pharmacy                                                                            
Allen, TX  
Preceptor: Martienne Vernon, Pharm D. (Pharmacy Manager) 
 
Medication Therapy Management      09/28/2014- 11/06/2014               Walgreens Boots Alliance
Plano, TX
Preceptor: Sabiha Shaikh, Pharm D. (Pharmacy Manager)
 
Responsibilities: Utilize Mirixa and Outcomes MTM platforms to help patients with compliance issues and to perform complete medication reviews for these patients. 
 
Walgreens Specialty Pharmacy    11/09/2014- 12/21/2014                     Medical City Dallas Hospital
Dallas, TX
Preceptors: Lauren Dunnet and Julie Caldwell 
 
Responsibilities: Developing protocols to assist HIV and transplant patients in remaining compliant with their medication regimen. Assist the pharmacy manager in building relationships with physicians to help their patients obtain the lowest costs for their specialty medication. 
 
Pharmacy Intern Smith's
Bountiful, UT 
Supervisor: Dan Marshall, Pharm D. (Pharmacy Manager) 
 
Responsibilities: Counseling and immunizing patients & assisting the pharmacist in data entry, third party reconciliation & inventory management.  
 
Pharmacy Intern
Fresh Market Pharmacy
Draper, UT 
Supervisor: Roland Fitz 
 
Responsibilities: Counseling and immunizing patients & assisting the pharmacist in data entry, third party reconciliation & inventory management.         
 
Pharmacy Intern
Wal-Mart Pharmacy
South Jordan, UT 
Brent Hiramoto (Pharmacy Manager) 
 
Responsibilities: Counseling and immunizing patients & assisting the pharmacist in data entry, third party reconciliation & inventory management.  
 
Pharmacy Intern
Intermountain Medical Center
Murray, UT
Bruce Leavitt (Director of Pharmacy) 
 
Responsibilities: Shadowing the director of pharmacy to learn the ins and outs of hospital pharmacy management at the Intermountain Medical Center in Murray, UT. 
 
Pharmacy Intern 
Medical Center of Arlington
Arlington, TX
Sondra Davis
Clinical Pharmacist Supervisor 
 
Responsibilities: Assisting the pharmacist in the day to day operations of clinical pharmacy. Renal adjusting of patients' medications and monitoring patients for I.V. to PO transfers to help cut costs and decrease the chance of infection. Handling critical care, glycemic control, antimicrobial stewardship and monitoring patient labs to determine the appropriate use of medications. Assisting the pharmacist in making medication interventions for critically ill patients. Many of these interventions were implemented and resulted in positive outcomes for the patients at the Medical Center of Arlington. 
 
Pharmacy Intern
Target Pharmacy
Allen, TX
Martienne Johnson
Pharmacy Manager/preceptor 
 
Responsibilities: Counseling and immunizing patients & assisting the pharmacist in data entry, third party reconciliation & inventory management. 
Education and Training
2015
Pharm D : Pharmacy Roseman University of Health Sciences - Utah Campus South Jordan, UT, United States
 
Doctor of Pharmacy                                       
10920 S. River Front Parkway
South Jordan, UT 84095
Phone: Fax:  
 - 08/2012 - 06/2015   
Activities and Honors
Roseman University of Health Sciences Scholarship  - 08/2013
 
Walgreen's Pharmacy Education Assistance Program Scholarship - 08/2012, 08/2013 & 08/2014
 
National Community Pharmacist Association Presidential Scholarship - 10/2014
 
Roseman University Professionalism Award - 06/2015
This resume is created in 7 minutes.
Professional Summary

Organized professional bringing diverse experience in customer service, business management and healthcare. Well-versed in effective communication and relationship building. Proven history of successfully engaging with clients, patients and business audiences. Quick-learning and task-driven with excellent delegation and planning abilities. Technologically adept with a passion for innovation and development of creative business solutions.

Skills
  • Strong organizational skills
  • Coach-able mind set
  • Computer software literate
  • Conflict resolution
  • Relation development
  • Retail pharmacy procedure knowledge
  • Prescription filling
  • Medication Inventory Management
  • Data entry specialist
  • HIPAA
  • Salesmanship
  • Quality assurance
Work History
Patient Enrollment Specialist ASPIRE HEALTH INC - Nashville, TN 10/2017 - 07/2019
  • Engage newly referred patients explaining Aspire palliative services .
  • Scheduled doctors and advanced practitioners to visit with patient in home to provide palliative support .
  • Work collaboratively with health coaches and social worker to ensure the patient has medical support in home post discharge from rehab facilities or hospitalizations .
  • Document accurate and concise calls notes on outbound /inbound calls with Pt or POA
  • Demonstrate a high level of professionalism and continuous improvement while participating in a call quality monitoring processes.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Verify PHI , PPI on patient t medical chart
Billing And Medsync Specialist Care Zone Pharmacy - Nashville, TN 08/2017 - 11/2019
  • Fill patients medical scripts
  • Resolve rejections from third party insurers
  • Sync medications by adjudiicating partial fills
  • Message patients about changes with their medication activity and coverage detais
  • Resolve prior authorization to get a paid claim
  • Contact medical offices to resolve issue/clarification of prescribe medication for patients so regulations comply with providers coverage regulations
Assistant Mananger / Pharmacy Technician Walgreens Pharmacy - Spring Hill, TN 01/2016 - 07/2017
  • Filled and dispensed an average of 200 prescriptions per day.
  • Resolved insurance rejections and other billing issues.
  • Managed drug and supply inventories.
  • Managed cash and credit card sales daily.
  • Schedule employees
  • Train employees
  • Merchandise and develop sale strategies Adhere to corporate compliance measures
  • Manage retail and pharmacy inventory​
  • Greeted customers in a timely fashion while quickly determining their needs.
MSR- Floor Lead Tennessee Health Connection - Nashville, TN 04/2013 - 12/2015
  • Processed medicaid applicants In the state of Tennessee
  • Generated profiles in CRM database Submitted/processed appeals to the state
  • Submitted case changes to Tennessee Health Bureau
  • Resolve,Completed, Non-Magi Applications with applicants
  • Reported operational mandates from the state of TN.
  • Coached screened calls from quality team 


Manager Sprint - Brentwood, TN 01/2012 - 03/2013
  • Investigated and resolved customer inquiries and complaints in an empathetic manner.
  • Cross-trained and backed up other customer service managers.
  • Adhered to all confidentiality requirements at all times.
  • Met all customer call guidelines including service levels, handle time and productivity.
  • Solved unresolved customer issues.
  • Scheduled staff shifts to cover peaks and lulls in customer inquiries.
  • Trained staff on operating procedures and company services.
Store Manager Radio Shack - Atlanta, GA 06/2011 - 01/2012
    • Manage inventory/ R MAC.
    • Open/close store - Key Holder, create schedules, cash handler.
    • Investigated and resolved customer inquiries and complaints in an empathetic manner. 
    • Sale wireless/ AT&T, Verizon, Sprint- Report sales standards to regional managers.
    • Solved unresolved customer issues
Education
MBA: Business Administration/Finance Middle Tennessee State University May 2011
BBA: Business Administration Management The University of Tennessee at Martin May 2009
Additional Information
  • Activities Member, Varsity Football Team, four years Member, Geology Club Member, Event Planning Committee Member, Varsity Rugby Team Awards: Alex Hayley Scholarship Recipient, 2009 College of Business Scholar Honoree Dean's List, 2008-2009 New Comer of the Year, 2005
This resume is created in 7 minutes.
Summary

Diligent and driven applicant who has achieved success in a variety of roles with increasing levels of responsibility. An effective communicator and team-player with strong analytical and organizational skills.

Highlights
  • Excellent verbal and written communication skills
  • Analytical and detailed oriented
  • Organizational skills
  • Problem solving skills
  • MS Office
  • Customer Service
  • Survey Monkey/Qualtrics
  • Certified Pharmacy Technician
Experience
IngenioRx St. Louis, Missouri Pharmacy Technician II (Prior Authorization) 03/2018 to Current
Process prior authorization request from providers office. 
Manage incoming calls and faxes 
Responsible for the interpretation and data entry of prescriptions
Troubleshoot adjudication issues
Conducts clinical screening process and referring cases requiring clinical review to the pharmacist.
Ensure customer requests and questions are handled appropriately and in a timely manner
Walgreens Pharmacy St. Louis, Missouri Pharmacy Technician Externship 12/2015 to 01/2016

Filled and typed prescriptions, retrieved patient information in database to release medication orders to customers etc.

 
 

Girl Scouts of Eastern Missouri St. Louis, Missouri Research Coordinator 02/2012 to 04/2015
  • Managed, analyzed and reported all activities for service projects reported by over 2,000 troops.
  • Designed database and coded responses from the outcomes measurement plan
  • Collaborated with volunteers on volunteer training for service projects
  • Designed surveys 
  • Assisted with research using a variety of methods (surveys, focus groups, interviewing and observations)
  • Administrative support to the Director, Research and Evaluation
 
 
 
 
 
Girl Scouts of Eastern Missouri St. Louis, Missouri Camping Resource Specialist 05/2005 to 02/2012
  • Assist camping services managers and day camp directors with volunteer camp staff placement process including maintaining applications and background information, distributing applications to appropriate personnel and maintaining a database for volunteers
  • Assist camping services staff with obtaining and maintaining certificate of insurances from vendors for program and facility operations.
  • Answered calls concerning our camp programs
  • Provided support to camp committee, day camp subcommittee and additional task forces
 
Education
Certificate: Pharmacy Technician Program 2016 St. Louis Community College/MKEducation, St. Louis, MO
No Degree: Economics Washington University, St. Louis, MO
Certificate: Qualtrics (Research and Evaluation Program) 2013 Edith Macy Training Center , New York, NY
High School Diploma Laboure High School, St. Louis, Missouri
Certifications

Certified Pharmacy Technician (PTCB)

 


Volunteer Work
I volunteered as a Pharmacy Assistant in the Internal Medicine Clinic for the disadvantage at SSM St. Mary's Hospital in Clayton from 5/2017 - 2/2018. I labeled, logged and bagged medications for patients to pickup.
This resume is created in 7 minutes.
Professional Summary
I am a highly dedicated and motivated professional with an extensive background in a fast paced environment, excelling in customer service. 
Skills
  • Type 45 per minute
  • Creative problem solver
  • Exceptional communication skills
  • Quick learner
  • Strong client relations
  • Local/state health laws knowledge
  • Shipping and receiving professional
  • Mediation capability
  • Multi-line phone operation proficiency
  • Persuasive speaker
  • Word processing
  • Advanced Excel spreadsheet functions
  • Professional and mature
  • Works well under pressure
  • Dedicated team player
  • Medical terminology
  • Schedule management
Work History
Data Entry, customer service rep, 05/2013 to 01/2014
RAS Medical2135 City Gate Ln, Naperville IL 60563
  • Entered numerical and medical data into databases in a timely and accurate manner.
  • Scanned documentation and entered into the database.
  • Reviewed medical records for completeness and filed records in alphabetic and numeric order.
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Addressed and resolved customer product complaints empathetically and professionally.
  • Gathered and verified all required customer information for tracking purposes.
  • Defused volatile customer situations calmly and courteously.
Pharmacy Technician, 10/2015 to Current
CVS PharmacyNorth Aurora, IL
  • Reviewed and verified customer information and insurance provider information.
  • Collected co-payments or full payments from customers.
  • Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
Education
High School Diploma: 2007
West Aurora High - Aurora Il
completion of medical assistant program: Medical, 2008
Everest College - North Aurora