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Summary

Dedicated Sales Associate with 6+ years of  sales experience. Motivated to maintain customer satisfaction and contribute to company success. Independent worker with high energy and good communication skills . Reliable and friendly, with strong time management and prioritization abilities.

EDUCATION AND TRAINING

Calhoun Community College, Decatur, AL

Associate of Science General Studies, Expected Graduation-May 2019

 

Sparkman High School, Harvest, AL

High School Diploma, May 2011

 


Work Experience
Cardiovascular Technician, 07/2017 to Current The Heart Center Huntsville, AL
  • Performs electrocardiograms and gets blood pressure readings
  • Oversees assigned hallway including: making sure patients are pulled back in a timely manner and making sure  rooms are routinely  stocked and cleaned.
  • Assists nurses with requesting records, issuing samples to patients and adding device checks etc.
  • Takes  doctor calls and assists patients with getting scheduled for future testing


Pharmacy Technician, 09/2014 to 07/2017 CVS Pharmacy Huntsville, AL
  • Assisted  pharmacist with the intake of patient information and verifying prescriptions
  • Accurately counted/prepared medications according to prescription labels
  • Maintained  patient records and submitted  insurance claims
  • Efficiently answered phone calls and  requested refills and medication lists from prescribers 
Operations Team Associate, 08/2014 to 01/2016 Belk Huntsville, AL
  • Unloaded and censored product.
  • Created product displays using special signage, shelves, cutouts and lighting to increase product awareness.
  • Ensured products were accessible to customers.
  • Analyzed business needs and determined which products to feature.
Sales Associate/Cashier, 04/2013 to 11/2015 Ross Dress for Less Huntsville , Al

• Operated a cash register for cash, checks and credit card transactions with accuracy.
• Stocked and replenished merchandise according to store merchandising layouts.
• Trained new sales associates.

• Handled all customer relation issues in a gracious manner and in accordance with company policies.
• Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
• Determined customer needs by asking relevant questions and listening actively to the responses.

HIGHLIGHTS
  • Product knowledge         
  • Service minded
  • Order processing
  • Motivated seller
  • Accurate and efficient
  • Multi-tasker and team player
  • Stocking
This resume is created in 7 minutes.
Summary

Certified pharmacy technician with commissioned sales experience, a drive for creative problem solving, and over seven years worth of customer service experience.

Skills
  • Excels at building rapport, trust, and close working relationships with customers and coworkers
  • Active listening skills
  • Ability to multitask effectively in fast paced environments
  • Experience navigating across organizational and interpersonal boundaries to solve problems effectively
  • Adaptive and flexible team player
  • Expert in customer privacy and confidentiality
  • Familiarity with medical terminology and hospital systems, drug terminology
Experience
Pharmacy Technician / U.W. Health - Madison, WI 01/2018 - Current
  • Received, reviewed, dispensed and labeled prescriptions accurately and safely.
  • Counted, measured and compounded medications following standard procedures.
  • Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
  • Established relationships with collaborative departments to ensure the best patient care possible.
  • Adhered to regulatory guidelines for workplace safety and customer confidentiality.
  • Placed orders for out of stock medications to ensure patients received their prescriptions on time.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Delivered quality care to customers through close collaboration with pharmacist.
Retail Wireless Consultant / U.S. Cellular - Madison, Wisconsin 06/2015 - 12/2017
  • Performed individual needs assessment for each customer to recommend best products for value to reach sales driven targets for organization, including but not limited to wireless devices, accessories, plans, features, and customer solutions.
  • Built long lasting relationships with existing customers through both walk in interactions, as well as in CRM management, cold calls, and scouting local businesses to be one stop solution for all wireless needs.
  • Expert at customer retention with focus on leveraging value for both customer and company.
  • Skilled at accountability for sales quotas, customer advocacy, customer privacy, company policy knowledge and enforcement as well as personal empowerment of said policies during escalations.
Retail Associate / Charming Charlie - Madison, Wisconsin 11/2014 - 04/2015
  • Assisted customers in purchasing products and services with superior customer service skills.
  • Assisted in inventory counts of all products in store.
  • Helped coordinate floor plans for new displays and products.
  • Received and checked in new inventory in timely manner to be put on floor.
  • Trained new associates on operations, company policies, and procedures.
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Processed payments and maintained accurate drawers to meet financial targets.
  • Greeted customers upon entrance and handled all cash and credit transactions.
Education and Training
UW Health - - Madison, WI, USA 05/2018 CPhT

Certified Pharmacy Technician (CPhT)

Marshall Senior High School - - Marshall, WI , United States 2014 High School Diploma
This resume is created in 7 minutes.
Professional Summary
Highly analytical healthcare management professional combining more than eight years of work in long term care with proficiency in financial management, leadership and positive clinical outcomes. Also a Certified Professional In Health Informatics who is adaptable and accustomed to the integration of new healthcare delivery systems and restructuring of work in an increasingly complex regulatory environment. Also proudly maintains a highly productive, efficient and quality-driven environment at all times.
Competencies and Skills
  • Project planning and development
  • •AHIMA - Certified Professional in Health Informatics (CPHI)

    •Health Revenue cycle optimization

  • Strategic planning
  • Inventory control
  • Advanced understanding of [Software name]
  • Fluent in [Language]
  • New product introductions strategies
  • Finance and accounting
  • Expense reports
  • Performance evaluations
  • SQL and databases
  • Data mapping
  • Project finance
  • Operational assessments
  • Workflow analysis
  • Business development
  • Expert in [Software name]
  • Familiar with commercial and private insurance carriers
  • Patient chart auditing ability
  • HCPCS Coding Guidelines
  • Outpatient surgery coding specialist
  • Records maintenance professional
  • Inpatient records coding proficiency
  • Hospital inpatient and outpatient records
  • Records management professional
  • ICD-10 (International Classification of Disease Systems)
  • Medical terminology expert
  • Team building
  • Multi-site operations
  • Analytical
  • Personable
  • Dependable
  • Advanced problem solving
  • Business process re-engineering
  • Flexible
  • Dedicated team player
Certifications
  • Certified Professional In Health Informatics (AHIMA)
  • Graduate Certificate in Applied Health Informatics
  • MICROSOFT MCSE (in progress)
  • Information Technology Infrastructure Library (ITIL)– (in progress)
Work History
08/2017 to Current
UBT Co-Sponsor - Labor Management Partnership Kaiser Permanente atlanta, Ga
  • Collected relevant data about Key Performance Indicators (KPI).
  • Reviewed team's progress on department's UBT goals.
  • Promote the use of the Rapid Improvement Model (RIM+) to improve department performance.
  • Supported full team engagement.
  • Assessed training needs through surveys, interviews with employees, focus groups and consultation with managers.
  • Administered performance reviews to evaluate each participant's progress.
  • Clearly communicated objectives for all lessons, units and projects to all participants.
  • Used a variety of assessment tools and strategies to improve instruction methods.
  • Communicated one on one with pharmacy staff about changes being made and why, and what data show
  • Coordinated with pharmacists and other teams to ensure orders are followed.
  • Recognize Team's accomplishment.
  • Spread successful Practices.
10/2016 to Current
Data Associate/Analyst (volunteer) Christ the King Medical Center Loganville, GA
  • Created detailed expense reports and requests for capital expenditures.
  • Performed regression analysis on data to detect patterns and seek opportunities for improvement.
  • Implemented innovative systems for data collection, storage and management of customer orders.
  • Performed regression and system-level testing to verify software quality and function before it was released.
  • Skillfully developed Clinic's goals, objectives, standards of performance, policies and procedures.
  • Established and maintained systems that safely met patients' needs.
  • Educated staff on state and federal statutes, rules and regulations governing ambulatory care services.
  • Interpreted and communicated new or revised policies to staff.
  • Established and oversaw implementation of an effective budgeting and accounting system that improved efficiency and reduced costs.
  • Strategically planned methods to achieve operational goals and targets.
  • Continually maintained and improved the clinic's reputation and positive image in the markets served.
  • Developed and achieved financial and growth goals.
  • Develop reports, dashboards and graphs for analysis reports.
  • Followed CMS guidelines on reporting and submitting health data
11/2016 to Current
Senior Certified Pharmacy Technician kaiser Permanente Alpharetta, Ga
  • Properly filled and dispensed an average of 500 prescriptions per day.
  • Effectively resolved insurance rejections and other billing issues.
  • Managed drug and supply inventories.
  • Managed approximately 4000.00 dollars in cash and credit card sales daily.
  • Exhibited proficiency in IV and chemo compounding.
  • Monitored the medication dispensing machines within the hospital to ensure supplies were readily available to clinical staff.
  • Assisted other pharmacy staff with drug inventory, purchasing, and receiving.
  • Compounded and repackaged medications, including unit-doses, topical medications and sterile products.
  • Conducted routine inspections of medication storage locations.
  • Regularly stocked shelves, rotated stock and checked for expired medications.
  • Performed technical processes required to dispense medications to patients.
  • Managed supply procurement and management processes.
  • Inspected drug storage sites, monitored drug supply expiration dates and ensured proper supply levels.
10/2016 to Current
Certified Pharmacy Technician WellStar Kennestone Hospital Marietta, GA
  • Performed data  verification on scripts for patients
  • Performed technical processes required to dispense medications to patients.
  • Managed supply procurement and management processes.
  • Inspected drug storage sites, monitored drug supply expiration dates and ensured proper supply levels.
  • Regularly stocked shelves, rotated stock and checked for expired medications.
  • Conducted routine inspections of medication storage locations.
  • Troubleshot mechanical issues with Pyxis machines and other equipment.
  • Assisted other pharmacy staff with drug inventory, purchasing, and receiving.
  • Exhibited proficiency in IV and chemo compounding.
  • Monitored the medication dispensing machines within the hospital to ensure supplies were readily available to clinical staff.
  • Managed drug and supply inventories.
  • Effectively resolved insurance rejections and other billing issues.
  • Managed approximately 4000 dollars in cash and credit card sales daily.
  • Properly filled and dispensed an average of 800 prescriptions per day.
09/2012 to 07/2013
supervisor Clinical Trial Unit xerox medical services houston, tx
  • Skillfully developed departmental goals, objectives, standards of performance, policies and procedures.
  • Organized the department in accordance with administrative guidelines in order to provide specified nursing services to meet the legal, organizational and medical staff guidelines.
  • Recruited, hired, trained and coached on average of Number new employees per year.
  • Developed a system of staff communication that ensured proper implementation of treatment plans and comprehensive patient care.
  • Interpreted and communicated new or revised policies to staff.
  • Strategically planned methods to achieve operational goals and targets.
  • Encouraged creative thinking, problem solving, and empowerment as part of the facility management group to improve morale and teamwork.
  • Reviewed customer survey information to prioritize areas of improvement.
  • Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitating a proactive work environment.
  • Assisted in resolving and satisfying client requests and internal operational issues.
  • Introduced, negotiated and implemented new projects to expand scope of engagement.
  • Assigned employee areas, scheduled staff breaks and authorized overtime.
  • Identified process improvements in the day-to-day functioning of the department.
  • Established staff schedules and assignments based on facility needs and equipment availability.
  • Created and maintained computerized record management systems to record and process data and generate reports.
  • Maintained good communication between department heads, medical staff and governing boards by attending board meetings and synchronizing interdepartmental functions.
Education
2015
Graduate Certificate: Applied Health Informatics
UTHealth School of Biomedical Informatics - Houston, TX
  • Coursework in Medical Billing and Coding
  • Coursework in Pharmaceutical and Healthcare Marketing
  • Emphasis in Healthcare Informatics and Data Visualization/ Reporting.
  • Top 10% of class.
  • Coursework in Electronic Health Records and translational research, Clinical decision Support Systems (CDSS), Computerized Provider Order Entry (CPOE).
  • Health Information Visualization and Dashboard design with Tableau.
  • Health Assessment and Evaluation, Quality Improvement, Patient Safety.
  • Workflow Design and Evaluation Methods  
  •  Strategic Management in Health Care
  • Business Analysis  
  • Information Management in Health Care.
  • Health Information Privacy, Confidentiality and Security.
  •   Health data transmission, HL7, Health Information Exchange (HIE),   and Network Architectures.
  • Coursework in Software Engineering
2015
MBA: Healthcare Management
Davenport University - Grand Rapids, MI
  • Emphasis in healthcare organizational workflows.
  • Coursework in Pharmaceutical and Healthcare Marketing.
  • Coursework in Medical Billing and Coding.
  • Recipient of AkisanScholarship.
  • Top   10 % of class.
  • Organizational Leadership.
  • Business Analysis.
  • Business Accounting and Finance.
  • Technical Communication and Report writing.
  • Coursework in Business, Management and Communications
  • Coursework in Software Engineering
  • Coursework includes: Speech and Communication, Sociology and Psychology
2017
M.D.: medicine
Washington University of Health Sciences - Ohio
  • Coursework in Biology, Chemistry and Physics
  • Coursework in Human Anatomy and Physiology
  • Drug-Receptor Interactions seminar
  • Coursework in Medical Billing and Coding
  • Coursework in Microbiology and Physics
  • Coursework in Pharmacology
  • Coursework in Research
  • Coursework In Ethics
  • HIPAA
  • Coursework in Pharmacy Technology
  • Patient Care
  • Coursework in Molecular Genetics, Statistics and Immunology
2018
Graduate Certificate: Project Management
UC Berkeley Extension - Berkeley, CA
  • Member of AHIMA
  • Principles of Operations Management training
  • Strategy and Problems in Management course
  • Principles of Operations Management training
  • Coursework in Accounting and Finance
  • Coursework in Marketing and Advertising
  • Member of National Society For Leadership and Success
  • Coursework in Managerial Accounting and Corporate Financial Management
  • Strategy and Problems in Management course
Accomplishments

Successfully improved workflows and cut down wait times for medication being filled.

Correctly identified steps in department workflow that increased outcomes as indicated by key performance indicators

Affiliations

America Health Information Management Association (AHIMA)

Society of Hospital Medicine

National Society of Leadership and Success

Project Management Institute (PMI)

This resume is created in 7 minutes.
Summary

Texas Board of Pharmacy Certified Pharmacy Technician with 5  years of retail pharmacy experience. Proactive self-starter with effective problem solving solutions. A true model of excellent patient care and customer service. Detail-oriented and focused on accuracy and efficiency.

Skills
  • Exceptional patient/ customer care and interaction
  • Strong critical thinking and problem resolution
  • Excellent oral and written communication
  • Flexible and proactive
  • Accurate Data Entry
  • Effective Interpersonal communicator and relationship builder
  • Dedicated team player
  • Personal and professional integrity
Experience
Walmart Pharmacy Mesquite, TX Certified Pharmacy Technician 08/2015 to Current
  • Dedication to individual customer care and attention that increased customer loyalty and satisfaction.
  • Solidified the standard for inventory organization that resulted in shorter wait times, more accurate inventory management, a decrease in product acquisition rates and cost,  and simplified operation techniques. 
  • Demonstrated proficiency in multi-tasking while adhering to standard operating procedures that allowed for manageable workloads despite scheduling cuts.
  • Developed and assisted implementation of work flow management that increased operation efficiency and customer satisfaction.
  • Instrumental in leading cultural change in Walmart pharmacy's commitment to customer care, where-by resulting in being awarded "Pharmacy of the Year" for 2017. 
Walgreens Mesquite, TX Shift Lead/ Manager 06/2014 to 04/2015
  • Mastered pharmacy operation and practices.
  • Developed managerial qualities such as leadership, judgement, and accountability.
  • Cross trained employees from different departments which lead to increased sales and customer satisfaction.
  • Implemented a new approach to inventory management that focused on sales items which increased product availability and improved vendor relations.
  • Created attractive product placement displays and custom signage that hi-lighted products and services.
  • Worked closely with my team to create a positive environment geared towards goal achievement and results, while remaining focused on customer care, that allowed our store to be recognized as the number one store in our  district and region consistently. Where we would later be recognized as "Regional Store of the Year" for 2014.  
Walgreens Pharmacy Mesquite, TX Pharmacy Technician In Training 10/2013 to 06/2014
  • Used the opportunity to learn about general health care, pharmacology, and applied technologies. 
  • Challenged my ability to effectively manage work flow. 
  • Developed ability to recognize individual patient needs and the skills to effectively assist regular patients more efficiently.
  • Named Employee of the Month 3 months in a row which inspired pharmacy peers to develop higher regards for customer care.
Education and Training
2009 Mesquite High School, Mesquite, TX Honor student, Varsity athletics, Chess Club, Student Council, FCA, BPA, Class Vice President.
Business Entrepreneurship Baylor University, Waco, TX Attended full time from the Fall of 2009 until the Spring of 2011.
Pharmacy Technician Certification 2013 Walgreens Pharmacy Technician Training Program, Irving, TX