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Profile
Enthusiastic and hard-working Restaurant manager for 10 years. I have a winning attitude and desire to deliver an exceptional dining experience. Focused on setting expectations and raising service standards. 
Certifications and Licenses
Food and Beverage Certification
 

Professional Highlights
  •  Reliability and Punctuality
  • Team leadership
  • Customer service and relationship building
  • Stable and progressive work history
  • Proficent in Microsoft Office products 
  • Excellent organization skills and detail oriented
  • Creative 
    • Ability to multitask, work in a fast paced enviroment 
    • Strong work ethic 
    • Vendor coordination
    • Inventory and supply control 
    •  Resoruceful problem solver
    • Budget administration 
    Work Experience
    03/2008 to Current
    General Manager Wings in Weston and Wings in Cooper City － Sunrise, FL
    • Oversee employee work in front and back of house to ensure compliance with company policies, regulations, and food safety guidelines 
    • Prepare a variety of administrative/operations reports and records, timesheets, daily staffing reports, inventories, cash reports 
    • Supervise and assist as nessisary with all operations, which may include: line set-up and restocking; food preperation, customer service; cleaning and organizing cooking, service and dining area; bartending; etc. 
    • Schedule and direct staff in daily work assignments to maximize productivity 
    • Coordinate any parties, meetings, or special events for the private room the restaurant offers
    • Supervise and assist with processing daily receipts 
    • Create a positive guest experience by delivering a high level of service and ensuring all staff engaged guests to understand their needs and exceed expectations 
    • Identify and delegate responsibilities to shift leaders and staff to ensure objectives are met and excellent service is consistently achieved 
    • Monitor daily liquor counts and verify accuracy through POS system
    • Monitor and maintain the POS System 
    • Implement new company policies and procedures by developing plans and instructing staff
    • Train and coach staff on guest services, principles and practices
    • Develop and implement creative solutions to areas of improvement 
    • Assist in new menu and advertising design and concepts 
    • Created social media presence to improve marketing and develop customer outreach strategies 
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    11/2015 to 05/2018
    Lead Pharmacy Technican Sincerus Florida, LLC － Pompano Beach, FL
    • Registered and Certified Pharmacy Technician  
    • Use specialized compounding equipment to weigh, and record chemicals included in a formula/batch record and then combine those chemicals into the appropriate dosage and form as requested by the prescription, under the supervision of the Pharmacist.
    • Daily use of PK software system to use, view, and update formulas.
    • Ensure correct formula preparation according to the prescription following quality assurance guidelines and ensure the pharmacist on duty has confirmed the formulation in accordance to the order before starting compounding preparation.
    • Properly use all equipment needed in making compounds, including electronic balances, ointment mills, unguators, and pH meters.
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    • Calibration and proper documentation of lab instruments.
    • Follow all safety procedures and guidelines for preparation of compounds.
    • Package and label prepared compounds in suitable dispensing tool.
    • Assist in creating and updating established SOP's.
    • Maintain daily cleaning and logs in accordance to established SOP's.
    • Place and confirm that the beyond use date on the customer product label is correct.
    • Execute quality assurance procedures on assigned randomly sampled products and document results following standards.
    • Take part in relevant training and education.
    • Maintain sterile and non-sterile chemical inventory, including entering chemicals into PK software that arrive on a daily basis and removing chemicals in the system that are depleted.
    • Oversee the weekly production schedule of sterile and non-sterile products created by the buyer/planner
    • Assist Pharmacist in managing compounding laboratory staff.
    • Assist Pharmacist in performing line clearances, monitoring formulation preparation, completed compounded dosage forms, and reviewing quality assurance and quality control data for both sterile and non-sterile compounding preparations.
    • Perform other duties as assigned.
    Education and Training
    11/2019
    Marketing Broward College － Davie, FL Still continuing education to obtain my degree.
    2015
    Pharmacy Technician McFatter Technical College － Davie, FL
    Western High School － Davie, FL
    References
    Dave Fox
    Owner of Wings in Weston
     
    Soneasha Baker
    Pharmacy Supervisor
     
    Yesid Guzman
    Pharmacy Technician 
     
    Camila Reyes
    Manager at Wings in Weston
     
    Katie Walter
    Employee at Wings in Weston
     
    Jason Drummon
    Pharmacy Technician 
     
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    Camila Reyes
    Co-Manager at Wings in Weston
    This resume is created in 7 minutes.
    Professional Summary

    Highly motivated IV Pharmacy Technician II with extensive pharmacy Retail and Hospital experience. Solid foundation in prescription processing, pharmaceutical calculations and pharmacy procedures. Dedicated, hard-working, reliable and accurate professional who delivers courteous service at all times.

    Skills
    • Accurate pharmaceutical calculations
    • Medication Inventory Management
    • IV expert
    • Qualified in institutional pharmacy
    • Prescription drug interaction assessment
    • Committed to quality assurance
    • In good standing with the Massachusetts Board of Pharmacy
    • Pharmacy automation
    • Retail pharmacy procedure knowledge
    • Prescription filling training
    • Data entry specialist
    • Pharmacy law knowledge
    • Prescription drug labeling
    • HIPAA Regulations
    • Inventory maintenance system
    Work History
    04/2019 to Current
    IV Oncology Pharmacy Technician III Dana-Farber Cancer Institute – Boston, MA
    • Trained and guided new co-op students, inters, and full time pharmacy technician.
    • Stocked, labeled and inventoried medication to keep accurate records.
    • Help pharmacist clear problematic IV preps and address nurses and healthcare professionals questions to keep pharmacy efficient.
    • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
    • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
    • Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
    • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
    • Counted, measured, and compounded medications following standard procedures.
    • Supervise Evening shift pharmacy technicians and coordinated day-to-day assignments.
    • Processed incoming drug orders.
    • Restocked automated medication dispensing equipment.
    • Prepared intravenous solutions, admixtures, respiratory drugs and other solutions using aseptic techniques.
    • Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
    05/2017 to Current
    IV Oncology Pharmacy Technician II Mount Auburn Hospital – Cambridge, MA


    • Analyzed departmental documents for appropriate distribution and filing.
    • Worked directly with the doctors, nurses, and other medical professionals to make sure all our patients are taken care of quickly, accurately, and have everything that patient needs to give them the care possible.
    • Prepared intravenous solutions, admixtures, respiratory drugs and other solutions using aseptic techniques.
    • Maintained proper drug storage procedures, registries, and records for controlled drugs.
    • Counted, measured, and compounded medications following standard procedures.
    • Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
    • Restocked automated medication dispensing equipment.
    • Implemented standard procedures for mixing, packaging and labeling pharmaceuticals to ensure quality, security and proper disposal.
    • Cleaned equipment and work areas and sterilized glassware to maintain safe and sanitary conditions.
    • Reconstituted oral liquids.
    • Managed supply procurement and management processes.
    • Exhibited proficiency in IV and chemo compounding.
    • Effectively prioritized tasks and organized workflow to increase efficiency.
    • Checked prescriptions for appropriate dosage, drug interactions, allergies and contra-indications before dispensing medications.
    • Correctly completed pharmacy paperwork, including daily and weekly reports.
    • Assisted other pharmacy staff with drug inventory, purchasing, and receiving.
    • Properly cleaned and maintained department equipment such as IV hoods.
    • Compounded and repackaged medications, including unit-doses, topical medications and sterile products.
    • Hand counted control medications, measured liquids and reconstituted antibiotics.
    11/2013 to 06/2017
    IV Pharmacy Technician II Dana Farber Cancer Institute – 450 Brookline Avenue. Boston, MA 02215


    • Exhibited proficiency in IV and chemo compounding.
    • Monitored the medication dispensing machines within the hospital to ensure supplies were readily available to clinical staff.
    • Assisted other pharmacy staff with drug inventory, purchasing, and receiving.
    • Properly cleaned and maintained department equipment such as IV hoods.
    • Compounded and repackaged medications, including unit-doses, topical medications and sterile products.
    • Troubleshot mechanical issues with Pyxis machines and other equipment.
    • Inspected drug storage sites, monitored drug supply expiration dates and ensured proper supply levels.
    • Cleaned equipment and work areas and sterilized glassware to maintain safe and sanitary conditions.
    • Correctly completed pharmacy paperwork, including daily and weekly reports.
    • Assessed the correct identity, strength and purity of medications.
    • Implemented standard procedures for mixing, packaging and labeling pharmaceuticals to ensure quality, security and proper disposal.
    • Checked prescriptions for appropriate dosage, drug interactions, allergies and contra-indications before dispensing medications.
    • Effectively prioritized tasks and organized workflow to increase efficiency.
    • Completed accurate cycle counts, inventory management and will-calls for customers.
    • Properly instructed pharmacy students and residents on introductory and advanced pharmacy practice rotations.
    04/2008 to 02/2016
    Pharmacy Technician Walmart – 700 Oak St. Brockton, MA 02301


    • Properly filled and dispensed, 150 - 200 of prescriptions per day.
    • Effectively resolved insurance rejections and other billing issues.
    • Managed drug and supply inventories.
    • Regularly stocked shelves, rotated stock and checked for expired medications.
    • Completed new and updated patient profiles, including lists of patient medications.
    • Efficiently operated cash register and handled cash, checks, and charge transactions.
    • Assisted the pharmacists with checking in and pricing drug orders, third party transactions and relevant paperwork.
    • Checked prescriptions for appropriate dosage, drug interactions, allergies and contra-indications before dispensing medications.
    • Complied with all federal laws, company policies and procedures and state regulations regarding intern, technician and assistant training and licensure.
    • Communicated directly with doctors\' offices via telephone, fax and email.
    • Provided friendly customer service at prescription drop-off and pick-up counters
    • Answered and screened phone calls for the staff pharmacist in a friendly, efficient manner.
    Education
    2011
    Associate of Science
    Massasoit Community College - 1 Massasoit Blvd. Brockton, MA 02302
    Certifications
    • Pharmacy Technician Certificate
    This resume is created in 7 minutes.
    Professional Summary

    Highly motivated, Specialty Drug Intake Trainer/Authorization Specialist with Administrative Assistant background. Multiple years of new hire training experience and over 14 years experience as a Pharmacy Technician. Knowledgeable in insurance verification, with substantial clinical knowledge in biologic therapy, insurance guidelines and completing prior authorizations.

    Skills
    • Proficient with Excel, Outlook, Access and Microsoft Word
    • Excellent communication skills
    • Extensive Pharmaceutical drug knowledge
    • HIPPA Compliant
    • Effective time management
    • Knowledge of infusion HCPCS Coding Guidelines
    • Familiar with commercial and private insurance guidelines
    • Adept multi-tasker
    • Exceptional attendance record
    Education
    Bachelor of Science 2010 Middle Tennessee State University - Murfreesboro, TN
    Certifications

    Nationally Certified Pharmacy Technician CPhT 2003 - current

    State of Tennessee Certified Pharmacy Technician 2003- current

    Work History
    Intake Trainer 11/2015 to Current
         Precision Healthcare- Ambulatory Infusion Clinic – Nashville , TN
    • Position progression held within Precision Healthcare include: Intake Coordinator, Authorization Specialist, Intake Lead and now currently Intake Trainer.
    • Train all new hire and existing intake coordinators on current process and procedures to complete their job efficiently. Train nursing staff, collectors and claims dept on intake responsibilities.
    • Create written reference material for intake dept on each specialty drug administered, buy and bill, in an Ambulatory Infusion Center. Documenting each specialty drugs specific FDA guidelines, clinical requirements based on payer type, and each payers contractual CPT Codes.
    • Train employees on how find medical necessity, complete pre-determinations or authorizations based on therapy type and payer.
    • Back up Intake Department in processing new referrals/authorization, when staff is out or when intake volume load is high.
    • Train employees on all applicable REMS programs and required documentation, in house and external, required before drug can be ordered and nursing can schedule the patient.
    • Collaborate with Copay Assistance Coordinator to ensure all patients are enrolled in copay/foundation. Assistance type varies by therapy, diagnosis and insurance. Patients are quoted their expected cost with or without copay assistance before they are sent to scheduling.
    • Collaborate with audit team to compile and submit requested documents for both medicare & commercial payers when requested.
    Lead Pharmacy Tech / Inventory Specialist / Part Time Tech 01/2003 to 01/2017
         CVS PHARMACY – Smyrna TN


    • Bi-weekly complex scheduling of 9 pharmacy employees.
    • Train new employees on pharmacy technician procedures and duties.
    • Complete weekly and monthly recalls, returns, and related bookkeeping entries.
    • Manage inventory, ensuring inventory is accurate and medications are in date.
    • Order medication and supplies from multiple vendors. Input patient information, insurance, and patient prescriptions into computer.
    • Pull and count medications then send completed prescriptions for pharmacist verification.
    • Resolve wide variety of insurance rejections.
    • Initiate/follow up on prior authorizations with both doctors' offices and insurance companies.
    • Cashier duties, Resolve/diffuse customer complaints before referring to the pharmacist or management.
    Administrative Assistant 01/2014 to 01/2015
         CHA Consulting, Inc – Brentwood TN
    • Structural, Aviation & Transportation Engineering Firm Triage all in-office phone calls.
    • Coordinate new hire start-ups including, workstation setup and new hire paperwork.
    • Assist Project Managers with proposal formatting, stacking, binding and disc making.
    • Complete expense reports for office credit card and individual employees.
    • Book flights, hotels and car rentals for work travel.
    • Conference room equipment set up for office meetings, provide catering for staff.
    • Event booking, booth planning and set-up, and conference attendance when needed.
    • Complete time sheets for field office employees.
    • Manage office mail and packages using both FED EX and USPS.
    • Assist Corporate Office IT and Communications staff via phone with trouble shooting technical issues.
    • Manage, maintain and order all office equipment, supplies, amenities and other miscellaneous purchases.
    Automated Cabinet Support/ Prescription Data Entry Technician 05/2012 to 10/2014
         Clinical Solutions Pharmacy – Nashville TN
    • Power user for MDG automated cabinet facilities.
    • Maintain and refill medication for all automated MDG cabinet facilities daily.
    • First point of contact for technical support needs; troubleshoot, correct or diagnose problems before contacting IT support.
    • Provide reports on drug usage, patient history and nurse access.
    • Complete Drug Utilization Reviews for all non-formulary medications faxed in.
    • Customer support; incoming and outgoing calls, error reconciliation, formulary inquiries, pricing information and verbal medication orders.
    This resume is created in 7 minutes.
    Professional Summary

    Driven Certified Pharmacy Technician with 5 years of experience and success within a fast-paced retail pharmacy settings. Excited to bring talent and record of excellence in customer service to growing pharmacy.

    Education
    Diploma: Pharmacy Technician, 08/2013
     InterCoast College - San Diego
    National Certification (08/2013 - 11/2019): Certified Pharmacy Technician (CPhT) Pharmacy Technician Certification Board - PTCB
    National Certification (10/2017-10/2019): Medication Therapy Management (MTM) Postgraduate Healthcare Education (PHE) - Power-Pac-CE
    National Certification (02/2019-10/2021): Medication Therapy Management (Diabetes) Postgraduate Healthcare Education (PHE) - Power-Pac-CE
    National Certification (08/2019-10/2021): Opioid Addiction And Recovery Postgraduate Healthcare Education (PHE) - Power-Pak-CE
    Skills
    • In good standing with the California Board of Pharmacy
    • Data entry specialist
    • Pharmacy law knowledge
    • Prescription drug labeling
    • HIPAA Regulations
    • Retail pharmacy procedure knowledge
    • Accurate pharmaceutical calculations
    • Prescription filling training
    • Medication Inventory Management
    • Committed to quality assurance
    Work History
    Certified Pharmacy Technician (CPhT), 10/2013 to Current
     AIDS Healthcare Foundation – SAN DIEGO, CA
    • Properly filled and dispensed an average of 200 prescriptions per day
    • Effectively resolved insurance rejections and other billing issues
    • Managed drug and supply inventories
    • MTM and MTM (Diabetes) Certificate with continuing education
    • Regularly stocked shelves, rotated stock and checked for expired medications
    • Completed new and updated patient profiles, including lists of patient medications
    • Communicated regularly with physicians, nurses, insurance companies and managed care organizations
    Medical Office Manager, 01/2010 to 07/2011
     Highline Occupational Medicine Clinic – Tukwila, WA
    • Strong Customer Service and Problem Solver
    • Electronic File System
    • Communicated with patients, ensuring that medical information is kept private
    Random Drug Testing Coordinator, 11/2006 to 12/2009
     Highline Medical Center – Tukwila , Washington
    • Created and monitored random drug and alcohol screening for federal, state, and local governments
    U.S. Air Force, 02/1985 to 05/2006
     USAF
    • Honorable Retired (20+ years)

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