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Professional Summary

Bilingual Leasing Professional who takes pride in developing positive relationships with those she encounters to create the most meaningful customer experience. Eager to develop and apply new skills through work that challenges me and encourages others to do the same. Professional experience consists of property management with a focus in student housing apartment sales.

Education
Bachelor of Arts: Criminology, May 2019
Florida State University - Tallahassee, FL
  • Minored in Business 
Work History
Leasing Professional, 07/2017 to Current
Forum At Tallahassee Tallahassee, FL

·       Generated over $1.2 million in revenue over the course of the properties 10-month leasing season. 

·       Promoted to Leasing Professional after consistently meeting weekly and monthly sales quotas.

·       Led the team in leases signed week over week in year one; remained on pace to do the same in year two.

·       Tailored my sales approach during on site property tours to fit the needs of each unique prospect.

·       Participated in traffic driving initiatives both on site and during on campus marketing.

·       Practiced persistent but calculated follow up with prospects to drive urgency around property deadlines.

·       Provided a positive living experience to encourage retention through on site resident events. 

·       Demonstrated excellent critical thinking skills while resolving resident conflicts and on site disputes.

Caregiver, 06/2013 to 05/2017
Christ The Redeemer Catholic School Houston, TX

·       Responsible for providing an engaging and encouraging learning environment for kids ages 2-6 years old.

·       Diversified my approach to coaching and educating depending on the responsiveness of each individual.

·       Communicated openly with parents when highlighting the positives and negatives of their child's day.

·       Hosted weekly events to encourage engagement with parents and illustrate of the services we provide.

Sales Associate, 06/2014 to 08/2016
Avon Beauty Center Houston, TX

·       Uncovered the unique needs of each individual who entered our store to illustrate the products we carried that best fit them and why. 

·       Responsible for maintaining a welcoming storefront appeal to best highlight the products we carried.

·       Encouraged both positive and negative feedback from our customers to ensure we had a dynamic understanding of whether or not our cliental felt heard and their needs were being met.

Skills
  • Proficient in Word/Excel/Powerpoint
  • Bilingual – Reads and Writes Fluently in Spanish/English
  • Superior Customer Service Skills
  • Excellent Work Ethic and Keen Attention to Detail
  • Needs Identification and Analysis
Extracurricular Experience

Varsity Track & Cross Country                                                                                                                                                                                                                              August 2011 – May 2015

Animal Refugee Volunteer, Costa Rica                                                                                                                                                                                                                                      Summer 2017

Boys and Girls Club Volunteer                                                                                                                                                                                                                                                   Summer 2016

                                                

This resume is created in 7 minutes.
Skills

13+ years customer service experience

Strong Interpersonal Skill

First Aid Trained

Event planning

Adult/children AED and CPR

Emergency situations management

Lead2Lease Experience

Conflict resolution

Leadership

Staff training and development

Superior communication skills

On-site experience

Yardi experience

LRO Experience

Policy enforcement skills

Experience
Senior Sales Consultant (Assistant Manager) , 08/2017 to Current Holland Residential Los Angeles, CA

Meet incoming prospects and provide immediate assistance while listening to customer needs and preferences to provide accurate advice on finding the perfect apartment

Work with the legal team, maintenance and property manager to produce SODA packets

Follow up with any residents whom have unpaid rent while sending and filing 3-days notices to pay rent or quit

Manage leasing staff ensuring all follow ups were made to ensure all occupancy goals are made
Implement a consultative selling approach on all inbound/outbound calls
Produced over $1.5 million in net sales volume during an average year..
Collaborate closely with peers, property manager, leasing consultants, maintenance crew and concierge to discuss and resolve resident and building issues quickly and effectively

Address and resolve all complaints, concerns and service requirements to ensure prompt and effective remedial action, adherence to contractual obligations and safe housing environment for tenants

Gather, prepare, operate and maintain all equipment and supplies necessary for planned resident activities

Conduct tours of vacant luxury apartment homes for prospective tenants to detail and promote property advantages, features and accommodations

Remain aware of all construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes

Check rental eligibility by following On-site's verification process

Work with building owners to enhance business plans, streamline costs and implement strategies to maximize tenant satisfaction and prevent vacancies

Flight Attendant, 03/2015 to 07/2017 Delta Air Lines Los Angeles, AZ

Provide for the safety of passengers and manage in-flight emergencies and security in accordance with standard emergency procedures and practices

Instruct passengers on all safety and emergency procedures and answer any questions

Conduct pre-flight and post-flight inspection of aircraft in accordance with Federal Regulations and In-flight Service Manual to ensure all  proper equipment are aboard and in working order

Demonstrate ability to effectively respond to medical emergencies and administer First Aid and CPR

Supervise the operation of the additional flight attendants aboard the aircraft while performing most of the same duties  

Listen, empathize, apologize and calmly assist in resolving customers concerns

Professionally attend to all passenger needs such as distributing food, beverages, blankets, and pillows


 

Leasing Agent 01/11-05/13 Leasing MGR 10/14-03/15, 01/2011 to 03/2015 MEB Management Mesa, AZ

Conduct apartment tours for potential tenants and answered any questions
Manage all day-to-day activities involving tenants, subcontractors and property management
Establish and implement leasing goals while managing an effective lease expiration program
Fully abstract all leases and enter all pertinent information into the Yardi management system.

Promote the property to businesses in the local area through marketing collateral, phone calls and email messages

Settle tenant conflicts in the most effective manner possible

Promote a high level of customer service and assistance by greeting clients,  responding to concerns, showing units and quickly resolving issues 

Show tenants around properties, highlighting features and redirecting concerns to capture interest

Process background checks on applicants

Planned and coordinated general maintenance and major repairs to keep facilities operational and attractive to tenants ans prospects

Assistant Business Manager, 05/2013 to 09/2014 Alliance Residential Company Phoenix, AZ

Organize files, develop spreadsheets, fax reports and scann documents
Create weekly and monthly reports

Perform management tasks (rental adjustments, resident communications, prospect communications, and marketing)

Train and develop leasing consultants on an on-going basis

Submit delinquency accounts to lawyers & processed Evictions to completion

Work closely with Property and Service Managers on property issues 

Manage the preparation of all tenant correspondence, including late payment notices

Compile and deliver monthly reports to corporate office
Answer calls and respond to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.

Directed collection of more than $950.00 in monthly income with consistently high payment rates

Education and Training
High School Diploma Tempe Accel. High Tempe, AZ, USA
Some College (No Degree): Massage Therapy National Holistic Institute of Massage Therapy Studio City, CA
Activities and Honors

UMOM Fundraiser Volunteer- 2014 

Monthly Donations to the Delta Care's Fund - 2015-2017 Atlanta, GA 

Handmade blanket donation to Children's Hospital- 2015 Atlanta, GA 

90% Pass Completion of Delta Fly Right- 2015 Atlanta, GA 

This resume is created in 7 minutes.
Professional Summary
Experienced and passionate Paraprofessional in the educational field
Skills
  • Manage over 100 students
  • tutoring in different subjects
  • Build academic strategies to help the students succeed
  • Tutoring skills
  • Knowledge of the state testing materials
  • Data Entry
  • Knowledge of filling up students' state forms 
  • Detail-oriented
  • Excellent teamwork
  • Fluent in English and Spanish
  • Firm and problem solver
  • Pays attention to details
  • Computer knowledge
  • Translator
Work History
Alief ISD- Landis Elementary ESL Paraprofessional//Houston, TX//August 2017 to Current

Tutor children in English grammar and reading.

Supported classroom teachers by providing ESL materials to their foreign students.

Provide assistance in testing when a student comes to registration.

Develop and teach a curriculum to improve students' conversational abilities.

Translate school documents.

Microsoft Word

ESL paperwork and inputing data in the system.

Cover classes when needed.

School job duties are involved.

Copperfield Apartments Leasing Agent//8255 Sunbury Lane Houston, TX 77095//April 2016 to Current
  • Built loyal clientele through friendly interactions and consistent appreciation.
  • Greeted customers and provided excellent customer service.
  • Create lease contracts for the new residents in the property.
  • Explain the lease contracts that requires signatures.
  • Assist customers by phone and provide property information such as price, layout and square feet of the units.
  • Explain the extra fees on the new lease.
  • Take work orders by phone and in person.
  • Type new renewals for continuous residents.
Whole Foods Organic Market Pre-packing desserts//6601 S Fry Rd. Katy, TX 77494//December 2016 to August 2017
  • Consistently provided friendly guest service and heartfelt hospitality.
  • Interacting with guest all the time from different ethnicity backgrounds.
  • Promptly and empathetically handled guest concerns and complaints.
  • Demonstrated integrity and honesty while interacting with guests, team members and managers.
  • Maintained high standards of customer service during high-volume, fast-paced operations.
  • Taking cake orders by phone all the time.
  • Served over 100 bakery customers daily with professional and effective customer service.
Ursula Stephens Elementary School Bilingual EOSL Paraprofessional//2715 Fry Rd Katy, TX 77449//August 2007 to June 2009
  • Supported Kindergarten classroom teachers in implementing a developmentally-appropriate curriculum for a group of 25 students.
  • Assisted children with different subjects such as reading, writing, language and crafts.
  • Prepared files with accurate student information and education background.
  • Translated legal documents for the school district.
  • Assisted teachers for translations during parent conferences.
  • Educated over 50 students in the basics of English grammar and conversational speaking.
  • Developed and taught a curriculum to improve students' conversational abilities.
  • Data Entry was done to enter all the students' test scores.
  • Paperwork and testing was required other month.​
Robert King Elementary School Bilingual Kindergarten Paraprofessional//1901 Charlton House Ln Katy, Texas, United States//August 2000 to June 2002
  • Monitored students' educational progress with individual charts and files.
  • Promoted language development skills through reading and storytelling.
  • Promoted good behavior by using the positive reinforcement method.
  • Assisted the lead teacher with snack time, arts and crafts 
  • Supported 7 classroom teachers in implementing a developmentally appropriate curriculum for a group of over 100 kindergarteners which included the bilingual teachers.
  • Improved instruction methods by using a variety of assessment tools and strategies.
  • Data Entry and paperwork was done all the time.
  • Testing was part of my job responsibilities.
Katy Elementary School Bilingual Pre-K Paraprofessional//5726 George Bush Dr. Katy, Texas 77493//August 1996 to June 1998
  • Worked with an average of 20 students per class. (3 classes)
  • Assisted small children in their early learning development with the alphabet, numbers and shapes
  • Developed detailed daily lesson plans for craft activities with the teachers
  • Guided children to special art, P.E and music classes 
  • Supervised children during recess and snack time
  • Academic testing was done at the beginning of the year and during the year
  • Data entry and student profiles had to be filled
  • Interpreted during parent conferences
  • Verbal and written translations was done for school district documents
  • Clerical skills such as phone calls to parents and filing
Landis Elementary School ESL Paraprofessional//Houston, TX//August 2017 to Current
Education
Associate of Arts - Medical and general classes Cy-fair Lone Star College// 9191 Barker Cypress Rd Cypress, Tx 77433//Current

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Professional Summary

A motivated and experienced individual who is earnest, driven, and resourceful with experience in property management adept at overseeing staff, property budgets, financial revenue management, and maintenance teams and acting as a liaison between residents to provide the overall highest quality of service to our residents, vendors, and visitors alike.

Work History
IDM Companies - Community Manager Vancouver, WA 11/2019 - Current
  • Effectively managed team of four employees, including maintenance and activities personnel
  • Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management and internal collaboration
  • Inspected buildings, vacant units and common areas regularly to identify repairs needing immediate attention
  • Collected rental payments from residents and kept meticulous records of delinquent accounts
  • Oversaw four-person team with effective morale-building strategies, cutting-edge training and motivational coaching on established practices, standards and requirements
  • Evaluated property conditions and recommended improvements
  • Developed and implemented tactical marketing plans
  • Trained leasing professionals on regulatory requirements, company policies and office procedures
  • Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs
  • Boosted occupancy 5% by leveraging market knowledge and successful promotional strategies
  • Conducted property showings to highlight features, answer questions and redirect concerns to close contracts
  • Created and submitted daily reports on leasing activities
  • Handled disciplinary actions, performance appraisals and terminations of company staff
Invest Develop Manage, LLC - Assistant Community Manager Vancouver, WA 12/2018 - 11/2019
  • Verified income, assets and expenses and completed file tracking sheet for each applicant
  • Reviewed monthly operations to assess compliance with budgets and determine necessary adjustments for future plans
  • Assisted with cost reduction efforts for turnover, property maintenance, and office expenses
  • Administered operations to handle needs of more than 2000 residents across 450 homes
  • Audited files and reported any issues requiring follow-up to property manager
  • Maintained original leases and renewals for the management office
  • Monitored the timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes
  • Verified that all customer complaints were handled promptly and appropriately
  • Identified and monitored budget expenses for accuracy and future forecasting
Holland Partner Group - Community Operations Vancouver, WA 06/2018 - 07/2018
  • Dedicated to working closely with all on-site staff
  • Prepare and records all property notices such as 3-day, 10-day, balance due, NSF, and renewals
  • Remain up-to-date on all state laws regarding non-payment and delinquent accounts
  • Ensure compliance with Holland policies and procedures
  • Understand and apply principles of Fair Housing
  • Responsible for understanding Landlord-Tenant laws
  • Process accounts payable in a consistent and timely manner with approval of the Property Manager
  • Attend and participate in training programs as required
  • Represent the community and Holland in a professional manner at all times
  • Complete the daily input of leasing, audit daily deposits, weekly payable batches, and activity for the property
  • Maintain Resident electronic files according to Holland Standard Operating Procedures
  • Perform all other duties as directed by the VP of Accounting
Invest Develop Manage, LLC - Lead Leasing Consultant Vancouver, WA 09/2017 - 06/2018
  • Verified income, assets and expenses and completed file tracking sheet for each applicant
  • Reviewed monthly operations to assess compliance with budgets and determine necessary adjustments for future plans
  • Assisted with cost reduction efforts for turnover, property maintenance, and office expenses
  • Administered operations to handle needs of more than 2000 residents across 450 homes
  • Audited files and reported any issues requiring follow-up to property manager
  • Maintained original leases and renewals for the management office
  • Monitored the timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes
  • Verified that all customer complaints were handled promptly and appropriately
  • Identified and monitored budget expenses for accuracy and future forecasting
Mission Rock Residential - Assistant Property Manager 11800 NE 124th Ave, Vancouver, WA 98682 07/2017 - 09/2017
  • Introduced and monitored effective lease renewal programs
  • Carefully screened applicants for residency
  • Analyzed and evaluated monthly and quarterly financial statements
  • Verified that all resident complaints were handled promptly and appropriately
  • Prepared specifications, solicited bids and approved subcontracts for building services
  • Maximized rental income while minimizing expenses through effective planning and control
  • Followed up on delinquent tenants and coordinated collection procedures
  • Monitored the timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes
  • Communicated with landlord regarding building and tenant issues
Mission Rock Residential - Leasing Consultant Vancouver, WA 04/2016 - 07/2017
  • Introduced and monitored effective lease renewal programs
  • Maintained a sufficient Number of units so that they were market-ready at all times
  • Followed up on delinquent tenants and coordinated collection procedures
  • Evaluated and recommended changes in rental pricing strategies
  • Maintain accurate and in depth knowledge of the community, marketing practices, general property maintenance
  • Understand Federal and State Fair Housing regulations, OSHA regulations, MSDS, local and Federal Employment regulations
  • Oversee monthly quality control of property's outreach marketing
  • Manage property's client relations and effectively maintain resident communication via email, social media, newsletters, etc
Princeton Property Management - Leasing Consultant 7831 SE Lake Rd #200, Portland, OR 97267 02/2016 - 04/2016
  • Completed final move-out walk-throughs for tenants
  • Introduced and monitored effective lease renewal programs
  • Verified that all customer complaints were handled promptly and appropriately
  • Understand Federal and State Fair Housing regulations, OSHA regulations, MSDS, local and Federal Employment regulations
  • Maintain property occupancy through creative marketing ideas and renting apartment homes
  • Maintain Guest information for future follow-up and record keeping regulations
  • Greet potential residents, provide information and show apartments available for rent
  • Maintain and invent marketing campaigns when needed for vacant units
  • Assist with Resident Retention Projects as required
Education
2015 Union High School 6201 NW Friberg-Strunk Street, Camas High School Diploma
2017 Clark College 1933 Fort Vancouver Way, WA 98663 Associate of Arts: General Studies
  • Coursework in Human Resources Management
  • Coursework includes Speech and Communication, Sociology and Psychology
  • Coursework in Management Information Systems
  • Dean's List Annually
Portland State University Portland, OR Bachelor of Applied Science: Business Administration
  • Demonstrate ability to communicate effectively and use the language, tools, concepts and models of management applicable to the professional/technical discipline.
  • Demonstrate ability to apply critical thinking and knowledge in a field-specific context.
  • Demonstrate an understanding of management roles and the nature of leadership.
  • Analyze systems for planning and decision-making.
  • Prepare and complete cost control processes including the ability to establish a budget, prepare cost reports, and forecast expenditures.
  • Employ new and developing information technologies.
  • Acquire, organize, analyze, and interpret information and data to make informed, reasoned, equitable decisions.
  • Identify and describe human behavior in an organizational setting.
  • Identify and analyze human resource systems for employment, compensation and training.
  • Institute and facilitate team-based problem-solving environments.
  • Develop and articulate a statement of values or code of ethics.
  • Demonstrate a knowledge of the community and an understanding of issues related to diversity.
Skills
  • Microsoft Office: Word, Excel, PowerPoint, Outlook
  • Experience with Yardi Voyager, TenantTech, On-Site, Entrata, Yieldstar, Leasestar
  • Familiar with Fair Housing laws and Landlord/Tenant Laws
  • Effectively Managing Leasing Quotas
  • Quality Control of Outreach Marketing
  • Damage Control for Proper Resident Relations
  • Efficient and Organized Principles of Accounting
  • Customer Relations and Leadership
  • Ability to Properly Articulate Local Housing Laws and Legal Procedures
  • Effective Communication Skills
  • Marketing Outreach