Apartment Leasing Agent resume examples

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Professional Overview
Professional individual aiming to obtain a position as a leasing consultant utilizing the following; an unwavering commitment to excellence, with the ability to understand the customer's needs, work well independently, and will always go above and beyond what is expected. Self-starter & continues to maintain professionalism at all times, a true people person, with strong work ethics
Skills
  • Proficient in Microsoft Office
  • Knowledge of leasing and market conditions
  • Fast learner
  • Experience with Yardi software
  • Excellent communicator
  • Highly professional
  • Honest and ethical
  • Excellent Team Player 
  • Possession of a valid, state-issued driver's license and safe driving record.
Accomplishments
  • Developed advanced physical filing system to handle high-volume paperwork needs for growing department.
  • Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.
  • Successfully planned and executed corporate meetings, lunches and special events for employees. 
  • Receive maintenance issues from tenants & create work orders for maintenance.
Experience
Financial Service Representative
Newport News, VA Langley Federal Credit Union/ Jun 2017 to Current
  • Supplied tellers with coin and currency as needed.
  • Monitored and tracked securities transactions, fund transfers, margin accounts and option trading.
  • Reported daily averages and shortages to the operations department.
  • Opened new customer accounts, including checking, savings and lines of credit.
  • Collected company information and developed PowerPoint presentations for use in decision-making.

Leasing Consultant
Hawthorne, CA Century 21/ Feb 2012 to Mar 2015
  • Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.
  • Directed the entire sales process by putting strong sales skills to use and maintaining customer satisfaction.
  • Answered incoming telephone calls and handled accordingly.
  • Enthusiastically greeted potential residents, existing residents with strong focus on resident retention
  • Resolved resident complaints and maintained accurate records of action taken
  • Created weekly and monthly reports and presentations.
  • Conducted searches, performed background check ups, scheduled appointments and presented properties to customers.
  • Received and distributed faxes and mail in a timely manner.
Office Administration
Dague, South Korea United States Army /
  • Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
  • Handled all media and public relations inquiries.
  • Maintained the front desk and reception area in a neat and organized fashion.
  • Planned meetings and prepared conference rooms.
  • Maintained an up-to-date department organizational chart.
  • Supplied key cards and building access to employees and visitors.
Education and Training
Associate of Arts: Business Administration St. Leo University Newport News, VA
  • Office Administration coursework
  • Coursework in Administrative Technology
This resume is created in 7 minutes.
Professional Summary
Reliable Facilities Manager who is detail- and results-oriented and possesses an exceptional commitment to quality and service. Seeking a new company that will provide opportunity and growth.
Skills

Strong Oral Communication

Punctual

Quick Learner

Strong Leadership

​

 General Painting

Carpentry , Roofing

Plumbing

HVAC experience
Work History
08/2017 to Current
Property Maintenance Manager Storage Pros 2220 Canoas Garden Ave – San Jose, CA
  • Performed routine preventive maintenance to ensure that building systems operated efficiently.
  • Provided outstanding customer service.
  • Supported technicians in equipment maintenance and repair.
  • Responsible for wide variety of duties including, , painting, carpentry, electrical repair, installation, building repair.
  • Storage Turnovers, maintenance repairs,paint,electrical,locks,sweep,repair plumbing.
02/2001 to 08/2017
Maintenance/ Groundskeeper Romo Property Management – 1410 N 17th St San Jose , CA


  • Followed routine and preventative maintenance checklists.
  • Operated tools, including hoists, saws and drills.
  • Cleaned windows, glass partitions and mirrors.
  • Documented all maintenance and repairs.
  • General Maintenance of Grounds
  • Upkeep of all work orders
  • Ensure repairs are completed within timely manner
  • Apartment  turnovers,installing garbage disposals,sinks,tile,linoleum,windows,doors,toilets etc
01/1999 to 03/2001
Apartment Property Maintenance Valley Palms Property Managment – , CA

         Accurately read, understood, and carried out written instructions.

  • Attended monthly safety meetings to ensure machine operation safety.
  • Communicated operational issues and changes to supervisor on regular basis.
  • Coordinated and monitored vendor maintenance for large repairs.
  • Ensured timely response in picking and packing of reorders.
  • Followed company procedures to maintain work environment in a neat and orderly condition.
  • Prepared and administered preventative maintenance work orders.
  • Maintenance repairs, move outs
  • Apartment turnovers installing garbage disposals, sinks,tile,linoleum, windows,doors toilets etc.
Education
Current
Associate of Arts: Maintenance/Carpentry
 San Jose City College - San Jose, CA
This resume is created in 7 minutes.
Summary
Determined Apartment Leasing Agent who follows a very through process while screening each potential tenants. Adept and doing background checks, doing personal interviews with potential tenants and assisting in the removal of bad tenants. Specializes in low-income apartment complexes and family-oriented apartments.
Skills
  • Strong organizational skills
Comprehensive understanding of local, state, and federal low-income rental laws.
Active listening skills

Able to separate emotion from business. Always have a listening ear for tenants first.
  • Sharp problem solver
Able to administer even the most complex instructions.
Courteous demeanor

Dedicated to serving the apartment owner and tenant.
Experience
02/2011 to 07/2013
Leasing Agent The park at bouldercrest － Atlanta, GA
10/2006 to 05/2011
Leasing Agent Bridgewater Apartments － Stockbridge, GA
Education and Training
1998
High School Diploma: Voc Forest Park High School － Forest Park, GA, usa
This resume is created in 7 minutes.
Summary

Customer Service and Administrative Professional with +6 years of experience in a fast-paced environment. Through tactical problem solving and knowledge of policies and programs, I resolve customer's issues and oversee daily operations. Bachelor's degree in Mass Media.

Skills
  • Proficient in Microsoft Office Suite
  • Typing speed of 60 WPM
  • Operating a multi-line phone system
  • Problem solving and troubleshooting skills
  • Strong attention to detail
  • Strong written and verbal communication
Relevant Work History
Property Manager, 10/2019 to Current
 TLC Property Management – Springfield, MO
  • Promoted to position after demonstrating ability to lead a property
  • Handle the property's financial operations: oversee budget, spending, processing invoices, and check payments
  • Organizing regular maintenance, major repairs, and capital improvement projects
  • Monitor timely receipt and reconciliation of rent collections in accordance with landlord and tenant statutes
  • Communicate with maintenance staff, vendors, and tenants while offering strategic solutions to remedy problems
  • Assist in marketing plans to sustain occupancy and resident morale
  • Manage a community with 100+ apartment homes
  • Make authoritative decisions regarding the property
Assistant Property Manager, 03/2019 to 10/2019
 TLC Property Management – Springfield, MO
  • Oversaw the restoration of apartments for new tenants
  • Coordinated with vendors to schedule repairs and cleaning
  • Resolved conflicts between tenants regarding noise, maintenance, and parking
  • Maintained accurate records of all resident correspondence
Leasing Agent, 01/2018 to 03/2019
 TLC Property Management – Springfield, MO
  • Toured apartments to prospects while focusing on how the community fits their needs
  • Coordinated the moving in and out of tenants, ensuring they are following company policies
  • Verbally explained policies to prospective and current tenants, via in person, phone, and email interactions
Guest Service Team Member, 05/2014 to 05/2018
 Target – Springfield, MO
  • Handled all guest relations issues in a gracious manner and in accordance with company policies while prioritizing guest satisfaction
  • Processed refunds, exchanges, and Order Pick Ups
  • Trained new Guest Service team members
  • Assisted supervisor with managing Front Lanes
Education
Bachelor of Science: Mass Media, 2017
 Missouri State University - Springfield, MO
  • Emphasis in Film Studies
  • Certificate in Writing for Television and Film
  • Producer on short film Interview with a Monster (2015)
Associate of Arts: General Studies, 2012
 Moberly Area Community College - Moberly, MO
  • Dean's List
  • Phi Theta Kappa Honor Society Member
  • Journalist for The Greyhound Express, student paper
This resume is created in 7 minutes.
Professional Summary
Driven real estate professional effective at maximizing customer service opportunities while exceeding individual performance goals.
Skills
  • Self motivated, initiative,high level of energy.
  • Leadership communication techniques.
  • Tolerant and flexibleto stressed situations.
  • Ability to express ideas freely and brainstorm in group settings.
  • Proficient in MS Office and Apple IOS.
  • Strong database management skills.
  • Ready to quickly assess a situation and make necessary decisions.
Work History
Apartment Locator/Licensed Real Estate Agent 08/2015 to 07/2017
 APARTMENTS HERE – Austin, TX
  • Created personalize apartment option lists in all neighborhoods in the Austin area specified to the buyers\' needs.
  • Educate buyers\' on the local market and answer any questions for current and future housing needs.
  • Generated listings forrental properties through cold calls and high referral rates from previously satisfied clients.
  • Acted as liaison between owners and renters to ensure positive experiences for both parties.
  • Worked closely with clients to get the appropriate background checks, credit reports, and inspections.
Team Leader 04/2013 to 02/2015
 RENEWAL BY ANDERSEN WINDOWS – Austin, TX
  • Engaged team of 15 employees in business processes with positive motivational techniques resulting in consistently exceeded sales quotas.
  • Key contributor to innovative marketing design gearedto maximize our production inthe Central Texas region.
  • Assessed employee performance and developed improvement plans
  • Gathered and reviewed customer feedback to enhance operations.
  • Inspected windows and identified deficiencies for repair cost estimation.
Stockroom Supervisor 08/2011 to 04/2013
 VANS – Cedar Park, TX
  • Actively monitored potential profit or loss through highly organized inventory and effective sales training.
  • Promoted from Sales Associate toKeyholder/Supervisor within7 months.
  • Assessed training needs through surveys, interviews with employees, focus groups and consultation with managers.
Education
Associate of Arts: Current Austin Community College - Round Rock, TX
Real Estate License: 2015 Austin School of Real Estate - Austin, TX
This resume is created in 7 minutes.
Summary
Qualified sales expert with 3 years in fast-paced customer service and call center environments. Personable and professional under pressure and a solid team player who offers a positive and cooperative attitude. History of exceeding sales numbers and company goals, leading and collaborating well within teams and working well within high-stress environments.
Professional Highlights
  • Superior communication skills
  • Staff training and development
  • Sales and marketing experience
  •  Efficient time management skills with ability to meet deadlines
  • Ability to effectively drive sales
  • Resolution-oriented 
  • Ability to negotiate and persuade others
  • Enthusiastic and positive personality
Experience
05/2016 to Current
Master Sales Agent Red Ventures － Charlotte, North Carolina
  • Rank within top 25% of sales representatives within business for previous 6 months and onward.
  • Increase customer profitability by utilizing cross-selling and up-selling techniques.
  • Drive profits through inbound and outbound calls by utilizing persuasive sales techniques.
  • Consistently exceeds sales goals and meeting quality assurance requirements.
  • Serve as a resource and role model within classrooms by providing techniques, product knowledge and situational/previous experiences to new hires.
  • Mentor and guide new hires through call process and implementing sales techniques and strategies through Redbro leadership program.
08/2015 to 04/2016
Sales Specialist Victoria's Secret － Chesapeake, Virginia
  • Drive store sales by advertising and informing customers about store merchandise and current promotions.
  • Focus on customer needs by delivering exceptional customer service in order to ensure a satisfactory shopping experience for customers and repeated business for the company.
  • Responsible for working the cash register and or answering phone calls when needed.
  • Train and lead newly hired employees on the different responsibilities and tasks within the job.
02/2013 to 07/2015
Leasing Consultant The Province Student Living － Greenville, North Carolina
  • Market firm's property and participate in community events to enhance revenue through creative mediums.
  • Plan, coordinate and manage community events on the property that involves utilizing public relations skills and communicating with other businesses and vendors.
  • Attended multiple career fairs and served as a recruiter for potential new hires.
  • Leased numerous apartments to residents and coordinate/securely file all required paperwork.
Education and Training
December 2014
East Carolina University － Greenville, North Carolina
Bachelor of Arts: Communications Interpersonal Organizational Communications College of Fine Arts & Communications cum laude 3.58 Communications Interpersonal Organizational Communications

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