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Summary
  • Ability to complete basic office tasks (Typing, Filing, Faxing, Mailing Corresponding, Copying, Appointment Scheduling & Touring)
  • Efficient in various computer programs including Yardi, Onesite, Blue Moon and Pop Card.
  • 1 Year of experience in apartment real estate to offer.
Experience
01/2016 - Current
Raintree Apartments Lake Jackson, TX Leasing Consultant
  • Managed all internet listing, outside marketing and Market survey. Plan all resident events.
  • Manage all renewal notices and rate for residents.
  • Over seeing a staff of 2 leasing agents.
01/2015 - 01/2016
The Landing Richwood, Tx Leasing Consultant
  • Helped manage 256 apartment homes
  • In charge of resident events and resident rentention
  • Maintained company standard of 5 or more leases a week.
  • Processed application for approval
  • Prepared renewals
Objective
Seeking employment which will allow me to grow professionally, while being able to utilize my strong organizational, educational, and exceptional people skills.
This resume is created in 7 minutes.
Professional Summary

Focused Sales Consultant well-known for providing an excellent consulting experience and convincing leads to purchase. Detailed and quick-paced and a true team player. Pursuing a new Sales-driven role where hard work and dedication will be highly valued.

Skills
  • Exemplary work ethic; highly motivated, reliable and hardworking
  • Positive and friendly
  • Highly skilled at establishing positive rapport with people from target audiences
  • Sales expertise
  • Training development aptitude
  • Customer service
  • Business development
  • Achieving KPI's
  • Self-motivated
  • Product and service knowledge
Work History
Sales Consultant Telstra - Innaloo, WA 01/2019 - Current
  • Boosted sales by conferring with customers to evaluate technological  requirements and recommend best-fit company offerings.
  • Provided sales and customer service assistance to walk-in traffic.
  • Forged and nurtured impactful relationships with customers to cultivate loyalty, boosting customer satisfaction ratings. 
  • Continually developed and used sales skills and techniques to close sales.
Sales Consultant Vita Group - Telstra Ocean Keys - Perth, Western Australia 07/2018 - 01/2019
  • Engage in highly personalised consultations with customers to explore how technology solutions can enhance their way of life.
  • Tailor ‘whole-of-home/business' technology solutions that meet individual customer needs across multiple solution sets.
  • Build return business through creating and managing customer relationships.
  • Deliver exceptional customer service and exceed expectations.
  • Achieve individual daily, weekly and monthly targets.
  • Drive my own professional development based on regular feedback, coaching and training sessions.
Trade Marketing Associate British American Tobacco - Belmont, Western Australia, Australia 03/2017 - 04/2018
  • Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
  • Resolved customer concerns promptly to maintain satisfaction.
  • Traveled to the market, visited vendors and assisted buyers with merchandise selection.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Provided an elevated customer experience to generate a loyal clientèle.
Accomplishments
  • Received the "Top Sales Person of the Month" award after 2 months of employment - March 2019.
  • Increased sales KPI performance and numbers consistently throughout the months from July 2018 - January 2019. 
  • Top Tier in the customer satisfaction survey from July 2018 - Present.
Education
Bachelor of Commerce: Business and Law Edith Cowan University - 270 Joondalup Dr Expected in 06/2020
  • Majoring in Project Management
  • Awarded Marketing Award - Semester Two 2017
  • Coursework in Marketing, Finance and Economics
Techdegree: User Experience Design Treehouse
  • Coursework in designing web and mobile applications, critiquing designs and completing user research
Diploma Of Project Management : Project Management Open Universities Australia - 700 Collins St, Docklands VIC 3008
Professional References

Ben Brewer - Sales Manager at Telstra Innaloo - 058

Jack Snape - Floor Manager at Vita Group - 020

Kaliska Poynter - Trade Marketing Associate and Trainer at British American Tobacco - 085

This resume is created in 7 minutes.
Professional Summary

A motivated and experienced individual who is earnest, driven, and resourceful with experience in property management adept at overseeing staff, property budgets, financial revenue management, and maintenance teams and acting as a liaison between residents to provide the overall highest quality of service to our residents, vendors, and visitors alike.

Work History
IDM Companies - Community Manager Vancouver, WA 11/2019 - Current
  • Effectively managed team of four employees, including maintenance and activities personnel
  • Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management and internal collaboration
  • Inspected buildings, vacant units and common areas regularly to identify repairs needing immediate attention
  • Collected rental payments from residents and kept meticulous records of delinquent accounts
  • Oversaw four-person team with effective morale-building strategies, cutting-edge training and motivational coaching on established practices, standards and requirements
  • Evaluated property conditions and recommended improvements
  • Developed and implemented tactical marketing plans
  • Trained leasing professionals on regulatory requirements, company policies and office procedures
  • Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs
  • Boosted occupancy 5% by leveraging market knowledge and successful promotional strategies
  • Conducted property showings to highlight features, answer questions and redirect concerns to close contracts
  • Created and submitted daily reports on leasing activities
  • Handled disciplinary actions, performance appraisals and terminations of company staff
Invest Develop Manage, LLC - Assistant Community Manager Vancouver, WA 12/2018 - 11/2019
  • Verified income, assets and expenses and completed file tracking sheet for each applicant
  • Reviewed monthly operations to assess compliance with budgets and determine necessary adjustments for future plans
  • Assisted with cost reduction efforts for turnover, property maintenance, and office expenses
  • Administered operations to handle needs of more than 2000 residents across 450 homes
  • Audited files and reported any issues requiring follow-up to property manager
  • Maintained original leases and renewals for the management office
  • Monitored the timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes
  • Verified that all customer complaints were handled promptly and appropriately
  • Identified and monitored budget expenses for accuracy and future forecasting
Holland Partner Group - Community Operations Vancouver, WA 06/2018 - 07/2018
  • Dedicated to working closely with all on-site staff
  • Prepare and records all property notices such as 3-day, 10-day, balance due, NSF, and renewals
  • Remain up-to-date on all state laws regarding non-payment and delinquent accounts
  • Ensure compliance with Holland policies and procedures
  • Understand and apply principles of Fair Housing
  • Responsible for understanding Landlord-Tenant laws
  • Process accounts payable in a consistent and timely manner with approval of the Property Manager
  • Attend and participate in training programs as required
  • Represent the community and Holland in a professional manner at all times
  • Complete the daily input of leasing, audit daily deposits, weekly payable batches, and activity for the property
  • Maintain Resident electronic files according to Holland Standard Operating Procedures
  • Perform all other duties as directed by the VP of Accounting
Invest Develop Manage, LLC - Lead Leasing Consultant Vancouver, WA 09/2017 - 06/2018
  • Verified income, assets and expenses and completed file tracking sheet for each applicant
  • Reviewed monthly operations to assess compliance with budgets and determine necessary adjustments for future plans
  • Assisted with cost reduction efforts for turnover, property maintenance, and office expenses
  • Administered operations to handle needs of more than 2000 residents across 450 homes
  • Audited files and reported any issues requiring follow-up to property manager
  • Maintained original leases and renewals for the management office
  • Monitored the timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes
  • Verified that all customer complaints were handled promptly and appropriately
  • Identified and monitored budget expenses for accuracy and future forecasting
Mission Rock Residential - Assistant Property Manager 11800 NE 124th Ave, Vancouver, WA 98682 07/2017 - 09/2017
  • Introduced and monitored effective lease renewal programs
  • Carefully screened applicants for residency
  • Analyzed and evaluated monthly and quarterly financial statements
  • Verified that all resident complaints were handled promptly and appropriately
  • Prepared specifications, solicited bids and approved subcontracts for building services
  • Maximized rental income while minimizing expenses through effective planning and control
  • Followed up on delinquent tenants and coordinated collection procedures
  • Monitored the timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes
  • Communicated with landlord regarding building and tenant issues
Mission Rock Residential - Leasing Consultant Vancouver, WA 04/2016 - 07/2017
  • Introduced and monitored effective lease renewal programs
  • Maintained a sufficient Number of units so that they were market-ready at all times
  • Followed up on delinquent tenants and coordinated collection procedures
  • Evaluated and recommended changes in rental pricing strategies
  • Maintain accurate and in depth knowledge of the community, marketing practices, general property maintenance
  • Understand Federal and State Fair Housing regulations, OSHA regulations, MSDS, local and Federal Employment regulations
  • Oversee monthly quality control of property's outreach marketing
  • Manage property's client relations and effectively maintain resident communication via email, social media, newsletters, etc
Princeton Property Management - Leasing Consultant 7831 SE Lake Rd #200, Portland, OR 97267 02/2016 - 04/2016
  • Completed final move-out walk-throughs for tenants
  • Introduced and monitored effective lease renewal programs
  • Verified that all customer complaints were handled promptly and appropriately
  • Understand Federal and State Fair Housing regulations, OSHA regulations, MSDS, local and Federal Employment regulations
  • Maintain property occupancy through creative marketing ideas and renting apartment homes
  • Maintain Guest information for future follow-up and record keeping regulations
  • Greet potential residents, provide information and show apartments available for rent
  • Maintain and invent marketing campaigns when needed for vacant units
  • Assist with Resident Retention Projects as required
Education
2015 Union High School 6201 NW Friberg-Strunk Street, Camas High School Diploma
2017 Clark College 1933 Fort Vancouver Way, WA 98663 Associate of Arts: General Studies
  • Coursework in Human Resources Management
  • Coursework includes Speech and Communication, Sociology and Psychology
  • Coursework in Management Information Systems
  • Dean's List Annually
Portland State University Portland, OR Bachelor of Applied Science: Business Administration
  • Demonstrate ability to communicate effectively and use the language, tools, concepts and models of management applicable to the professional/technical discipline.
  • Demonstrate ability to apply critical thinking and knowledge in a field-specific context.
  • Demonstrate an understanding of management roles and the nature of leadership.
  • Analyze systems for planning and decision-making.
  • Prepare and complete cost control processes including the ability to establish a budget, prepare cost reports, and forecast expenditures.
  • Employ new and developing information technologies.
  • Acquire, organize, analyze, and interpret information and data to make informed, reasoned, equitable decisions.
  • Identify and describe human behavior in an organizational setting.
  • Identify and analyze human resource systems for employment, compensation and training.
  • Institute and facilitate team-based problem-solving environments.
  • Develop and articulate a statement of values or code of ethics.
  • Demonstrate a knowledge of the community and an understanding of issues related to diversity.
Skills
  • Microsoft Office: Word, Excel, PowerPoint, Outlook
  • Experience with Yardi Voyager, TenantTech, On-Site, Entrata, Yieldstar, Leasestar
  • Familiar with Fair Housing laws and Landlord/Tenant Laws
  • Effectively Managing Leasing Quotas
  • Quality Control of Outreach Marketing
  • Damage Control for Proper Resident Relations
  • Efficient and Organized Principles of Accounting
  • Customer Relations and Leadership
  • Ability to Properly Articulate Local Housing Laws and Legal Procedures
  • Effective Communication Skills
  • Marketing Outreach
This resume is created in 7 minutes.
Summary

Goal-oriented experience in working with individuals. Demonstrate expertise inorchestrating performances. Long-Standing track record of Success. I'm Open,honest and respectful individual who leads by example and effective at motivating my team to achieve outstanding results.

Skill Highlights
  • Ability to type 25 to 30 wpm
  • Literate in computer application such as Microsoft word, Access, Excel, Microsoft outlook, internet Explore
  • Excellent Explore
  • Excellent Communication Skills{Verbal & Written)
  • Insurance sales strategy
Experience
Insurance Agent - Change Healthcare (Miramar, FL) October 2019 - Current
  • Skillfully and patiently explained coverage options to potential policyholders, answering any questions or concerns.
  • Drove client retention by increasing savings opportunities and identifying premium discounts.
  • Cultivated professional relations to establish long-term profitable partnerships.
  • Analyzed customer needs and provided best options, upselling products and services.
Exit Booth Agent - Enterprise Holdings (Miami, FL) February 2018 - August 2019
  • Prepare all rental documents
  • Record car information and VIN number for security and car control
  • Ensure that "Booth is stocked with appropriate Supplies to meet the needs of our customers
  • Provide all customers with undivided attention while assisting them
Customer Service - The Home Depot (Miami, FL) August 2016 - January 2018
  • Responsible for taking money in the form of cash checks or credit card
  • Creating orders, Will calls, Returns
  • Greet customer complaints, guide them and provide them with needed information
Education
High School Diploma May 2014 Miami Central Senior High School, , Miami, FL, United States