Apartment Leasing Consultant resume examples

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Skillful Apartment Leasing Consultant resume

Cristina L. Caruso
Professional Summary

Bilingual Leasing Professional who takes pride in developing positive relationships with those she encounters to create the most meaningful customer experience. Eager to develop and apply new skills through work that challenges me and encourages others to do the same. Professional experience consists of property management with a focus in student housing apartment sales.

Education
Bachelor of Arts: Criminology, May 2019
Florida State University - Tallahassee, FL
  • Minored in Business 
Work History
Leasing Professional, 07/2017 to Current
Forum At Tallahassee Tallahassee, FL

·       Generated over $1.2 million in revenue over the course of the properties 10-month leasing season. 

·       Promoted to Leasing Professional after consistently meeting weekly and monthly sales quotas.

·       Led the team in leases signed week over week in year one; remained on pace to do the same in year two.

·       Tailored my sales approach during on site property tours to fit the needs of each unique prospect.

·       Participated in traffic driving initiatives both on site and during on campus marketing.

·       Practiced persistent but calculated follow up with prospects to drive urgency around property deadlines.

·       Provided a positive living experience to encourage retention through on site resident events. 

·       Demonstrated excellent critical thinking skills while resolving resident conflicts and on site disputes.

Caregiver, 06/2013 to 05/2017
Christ The Redeemer Catholic School Houston, TX

·       Responsible for providing an engaging and encouraging learning environment for kids ages 2-6 years old.

·       Diversified my approach to coaching and educating depending on the responsiveness of each individual.

·       Communicated openly with parents when highlighting the positives and negatives of their child's day.

·       Hosted weekly events to encourage engagement with parents and illustrate of the services we provide.

Sales Associate, 06/2014 to 08/2016
Avon Beauty Center Houston, TX

·       Uncovered the unique needs of each individual who entered our store to illustrate the products we carried that best fit them and why. 

·       Responsible for maintaining a welcoming storefront appeal to best highlight the products we carried.

·       Encouraged both positive and negative feedback from our customers to ensure we had a dynamic understanding of whether or not our cliental felt heard and their needs were being met.

Skills
  • Proficient in Word/Excel/Powerpoint
  • Bilingual – Reads and Writes Fluently in Spanish/English
  • Superior Customer Service Skills
  • Excellent Work Ethic and Keen Attention to Detail
  • Needs Identification and Analysis
Extracurricular Experience

Varsity Track & Cross Country                                                                                                                                                                                                                              August 2011 – May 2015

Animal Refugee Volunteer, Costa Rica                                                                                                                                                                                                                                      Summer 2017

Boys and Girls Club Volunteer                                                                                                                                                                                                                                                   Summer 2016

                                                

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Job-winning Apartment Leasing Consultant resume

La'Quitta Moore
Skills

13+ years customer service experience

Strong Interpersonal Skill

First Aid Trained

Event planning

Adult/children AED and CPR

Emergency situations management

Lead2Lease Experience

Conflict resolution

Leadership

Staff training and development

Superior communication skills

On-site experience

Yardi experience

LRO Experience

Policy enforcement skills

Experience
Senior Sales Consultant (Assistant Manager) , 08/2017 to Current Holland Residential Los Angeles, CA

Meet incoming prospects and provide immediate assistance while listening to customer needs and preferences to provide accurate advice on finding the perfect apartment

Work with the legal team, maintenance and property manager to produce SODA packets

Follow up with any residents whom have unpaid rent while sending and filing 3-days notices to pay rent or quit

Manage leasing staff ensuring all follow ups were made to ensure all occupancy goals are made
Implement a consultative selling approach on all inbound/outbound calls
Produced over $1.5 million in net sales volume during an average year..
Collaborate closely with peers, property manager, leasing consultants, maintenance crew and concierge to discuss and resolve resident and building issues quickly and effectively

Address and resolve all complaints, concerns and service requirements to ensure prompt and effective remedial action, adherence to contractual obligations and safe housing environment for tenants

Gather, prepare, operate and maintain all equipment and supplies necessary for planned resident activities

Conduct tours of vacant luxury apartment homes for prospective tenants to detail and promote property advantages, features and accommodations

Remain aware of all construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes

Check rental eligibility by following On-site's verification process

Work with building owners to enhance business plans, streamline costs and implement strategies to maximize tenant satisfaction and prevent vacancies

Flight Attendant, 03/2015 to 07/2017 Delta Air Lines Los Angeles, AZ

Provide for the safety of passengers and manage in-flight emergencies and security in accordance with standard emergency procedures and practices

Instruct passengers on all safety and emergency procedures and answer any questions

Conduct pre-flight and post-flight inspection of aircraft in accordance with Federal Regulations and In-flight Service Manual to ensure all  proper equipment are aboard and in working order

Demonstrate ability to effectively respond to medical emergencies and administer First Aid and CPR

Supervise the operation of the additional flight attendants aboard the aircraft while performing most of the same duties  

Listen, empathize, apologize and calmly assist in resolving customers concerns

Professionally attend to all passenger needs such as distributing food, beverages, blankets, and pillows


 

Leasing Agent 01/11-05/13 Leasing MGR 10/14-03/15, 01/2011 to 03/2015 MEB Management Mesa, AZ

Conduct apartment tours for potential tenants and answered any questions
Manage all day-to-day activities involving tenants, subcontractors and property management
Establish and implement leasing goals while managing an effective lease expiration program
Fully abstract all leases and enter all pertinent information into the Yardi management system.

Promote the property to businesses in the local area through marketing collateral, phone calls and email messages

Settle tenant conflicts in the most effective manner possible

Promote a high level of customer service and assistance by greeting clients,  responding to concerns, showing units and quickly resolving issues 

Show tenants around properties, highlighting features and redirecting concerns to capture interest

Process background checks on applicants

Planned and coordinated general maintenance and major repairs to keep facilities operational and attractive to tenants ans prospects

Assistant Business Manager, 05/2013 to 09/2014 Alliance Residential Company Phoenix, AZ

Organize files, develop spreadsheets, fax reports and scann documents
Create weekly and monthly reports

Perform management tasks (rental adjustments, resident communications, prospect communications, and marketing)

Train and develop leasing consultants on an on-going basis

Submit delinquency accounts to lawyers & processed Evictions to completion

Work closely with Property and Service Managers on property issues 

Manage the preparation of all tenant correspondence, including late payment notices

Compile and deliver monthly reports to corporate office
Answer calls and respond to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.

Directed collection of more than $950.00 in monthly income with consistently high payment rates

Education and Training
High School Diploma Tempe Accel. High Tempe, AZ, USA
Some College (No Degree): Massage Therapy National Holistic Institute of Massage Therapy Studio City, CA
Activities and Honors

UMOM Fundraiser Volunteer- 2014 

Monthly Donations to the Delta Care's Fund - 2015-2017 Atlanta, GA 

Handmade blanket donation to Children's Hospital- 2015 Atlanta, GA 

90% Pass Completion of Delta Fly Right- 2015 Atlanta, GA 

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Top Apartment Leasing Consultant skills

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Experienced Apartment Leasing Consultant resume

Erykah Daniels
Summary
  • Ability to complete basic office tasks (Typing, Filing, Faxing, Mailing Corresponding, Copying, Appointment Scheduling & Touring)
  • Efficient in various computer programs including Yardi, Onesite, Blue Moon and Pop Card.
  • 1 Year of experience in apartment real estate to offer.
Experience
01/2016 - Current
Raintree Apartments Lake Jackson, TX Leasing Consultant
  • Managed all internet listing, outside marketing and Market survey. Plan all resident events.
  • Manage all renewal notices and rate for residents.
  • Over seeing a staff of 2 leasing agents.
01/2015 - 01/2016
The Landing Richwood, Tx Leasing Consultant
  • Helped manage 256 apartment homes
  • In charge of resident events and resident rentention
  • Maintained company standard of 5 or more leases a week.
  • Processed application for approval
  • Prepared renewals
Objective
Seeking employment which will allow me to grow professionally, while being able to utilize my strong organizational, educational, and exceptional people skills.
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